Yacht Crew Receive Guest Complaint |
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- เผยแพร่เมื่อ 7 ก.พ. 2025
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Hey everyone.
Welcome back to the yacht series. We had a pretty epic day out heading to Hvar. Smooth sailing and epic views. Unfortunately the day ended with a guest complaint.
I highly doubt I gave enough context to the whole story but I just wanted you to understand that these days do happen.
Thank you for watching legends. Every single one of you reading this have made my year.
Much Love!
I really like the way you respond to the complains of the guests and how you show us that the mood on board as a crewmember is not always perfect. It's amazing to see you manage to do you job as a deckhand and make this amazing honest content at the same time! I really enjoy watching your content! Keep it up!!
Love the videos dude. Hospitality isn't a job, it's a way of life and an art! Big love 👊😎
I am a yacht detailer for 20 years now and I totally get that when people say it's dirty when they are absolutely clean but there are those people in the world for sure.
Right your a fucking yacht dealer... liar?! Probably a clerk or a woman's undie model....dude
My experience with a grumpy customer was in 1985. A retired QANTAS pilot was always a pig when wanting to withdraw money from his cheque (check) account. He would not join the tellers' queue but phoned beforehand to have him and his wife taken into my office. He insisted on being called "Captain". One day I was under the pump and when he was leaving, I saluted him. The dumb #$%^er thought it respectful and saluted back. The staff saw it and it was laughed about for days.
09:18 for the complaint.
Thanks, getting tired of these click bait headlines that take forever to get to.
@@carpediem6431 i know righy, what a pinecone
You're a very smart well mannered young man, that will do very well with your time here on this wild ride.
Dad always told me, don't piss off the people that make/serve your food. Just saying...
your dad's a smart man
@Katie Rae - No.
listen... that works on restaurant waiters, not on qualified servants. if a person has it in them to actually soil the food, because someone done something that they do not like, than that person has no place being in such a high standard location. and has no place being around me as a friend either. they are disgusting people.
also, you should keep this in mind as well : don't piss off people that can afford to spend 800 k dollars for a 2 week vacation. it might end up very, very badly for you and anyone around you.
🤘🏾
@@Sthemane fuck off
Great piece here .... a terrific reminder that it will never be all unicorns and rainbows. 👍👍 crewing is hard work!
Good to know I’m not the only one in a thankless industry. I make sure to make my appreciation known for good service and hospitality
I worked the yacht life as crew for years. I miss the industry. Loads of fun.
I highly recommend people to get into it. Whole new world.
Reel Fishermen ya but how. Like I’m from the Midwest I can tell you all about corn n shit but nothing about sailing or being a crew member. Do I need some schooling or program that’ll cost a whole lot or can I just finess my way onto one?
moderngod1 ya you need to be certified.
Marine meds. Or stcw 95. Plus your first aid. Ocean survival. Survival craft. Fire fighting.
That’s just the basic for like a deckhand. Depends on what position you want.
I was personal assistant on 1. Deckhand on 3.
moderngod1 a lot of it is word of mouth tho.
Reel Fishermen Yup and also ass to mouth works too
Keep the great videos coming! I know it can be like any other job but at the same time you are incredibly fortunate to have such an amazing opportunity and I love living it out vicariously through you! Cheers from Texas!
Most important in learning jet drive boats is when you don't have throttle on there is NO steering!
100%! Huge lesson to those who are unaware
@@jaredwatney Yep, care needed - www.dailymail.co.uk/news/article-4308958/Businessman-killed-friend-crashed-dinghy.html.
no small boat under 30ft has steering if you dont have throttle.... jet or prop
@@freelectron2029 unless it's a sailboat :)
🤙🤙dude good looking out I was picking up a couple jet skis this summer
Your videos are great and really, props to you. I would never be able to work like that with the feeling i'm "below" someone and staying away from friends/family. I really hope you earn decent/OK salary for all that insanely hard work.
I totally agree with you about it never being perfect enough. That seems to be the case after a few days with certain guests onboard. There is always more to do but there comes a point where enough is enough
I spent a bunch of years living in submarines. Much of my time was spent cleaning; the captain still wasn't happy. Oh well; 50 years later it's no longer a problem.
Robert Taylor Share some stories with us!
Likewise, on submarines myself. Forever at your cleaning stations getting ready for skippers rounds. LOL.
Awesome. I know this is actual work, but seems like a dream job for someone with the youth and energy to get it done.
Hey Jared, thank you so much for taking your time to share these videos. I live in St. Maarten and I'm going to start my STCW course this month. Your insight has really helped to realistically visualise myself in this career field, and I want to send my thanks for your transparency, and giving us insight into the work you do.. Funny coincidence because you mentioned Sea Owl.. she's been docked here for a couple of weeks. You can never miss that green paint. Cheers and keep up the great work.
Worked on yachts. Can really relate to this. Great honest review!
A lot of great people making this venture happening! Awesome work everyone...
Great Jared. You did a very professional job of giving some insigths on day to day life on a yacht.
Big time vlogger in the making! Love your vlogs mate. keep it coming. Peace ✌🏼
Those days happen to the best of crews, but I have loved watching your editing just keep getting better and better with the music and transitions, really smashing it.
Mate your videos are great..telling it just how it is... And yes there will always be something that a guest or someone who is picky, most wealthy people especially the older ones are very demanding. Been there done that. Anyway you all look professional look forward to more videos
Guest complaints are part of the crew's life on board..some people are just hard to please...even our own boss sometimes 😆
Jared, you all are awesome and keep up the good work. I can relate to the complaints you all receive. I deal with that stuff almost everyday.
I worked as a safari guide / driver in Africa for many years so I know exactly what you are talking about. No matter what they pay , cheap trip or luxury safari some people (not all) will find something to bitch about. I think that the more expensive and comfortable a trip is the more trivial whines you will get. I took many rough basic camping trips where the conditions became apalling with rain , duststorms , stuck in mud mechanical breakdowns etc. and they loved the experience.So for every one of those punters I once again ( very humbly) say thank you.
Hi, very interesting!
Love your videos. The skill for sailing almost an art.
The equipments are beautifuls, the anchor thing all in chrome finished...
Im mearning few things already.
Keep the good work and more videos.
Good luck
First time we've run the tender this summer. Right lets just jump in it and try and start it as we drift
Haha no not quite. I had already started it when launching the tender. This was just the proper run in.
Some people are so precious.
awesome video as always, gives me the drive to keep filming, its not easy haha, Croatia is stunning
"I WENT ON A BOAT AND I WAS EXPOSED TO OUTSIDE AND IT GOT WAVY AND EVERYTHING WAS SALTY AND BUGS WHERE EVERYWHERE. - 2/10
- Customer review probably
I'd rather shit in my hands and clap than entertain that complaint. Good job Jared, clean that boat!
where can I see that?
Haha!! Believe it or not man. Most boat owners will not understand that the entire boat gets covered in salt while cruising
jared watney I’m assuming most of them have never owned or operated a boat. Where I work we have a yacht sale next to us where we get credit card captains crashing and not knowing how to move their 3 million dollar yacht around
@@thomasfisher8145 do not knock the credit card captains they have very good entertainment value in a marina/harbour not if they hit your boat
as for salt they think it what you put on your food not from the sea
DV7Dave Ahhh the super rich....= bored=complainers:(
watch this guy blow up in 1-3 months, unique nice channel! unique in the way that i don't know another yacht crew youtuber! nice videos man, been watching them for a while now and decided to sub! And further good luck in your youtube career, carry on doing what you do and don't forget to make some videos, because you've got a lot of potential!
Beautiful, i love these types of videos, really cool, also the length of the video is really good i enjoy 10 min to 15 min videos more though i understand that might not always be possible, keep it up Jarred
Thank you Nick. Ye unfortunately, the next one is shorter but I explain it in the episode
no problem. Thank you for the reply
I'm really enjoying this channel. I actually wouldn't mind being a yacht crew as long as the owner treated the crew with respect.
Oh gosh. Anyone that owns a boat, in my case only a 23-1/2 foot small cuddy cabin model, knows that their boat can be incredibly clean in the evening and by morning all parts of the exterior covered in bugs stuck to everything. Especially anywhere with humidity as at dew point in the cool eve the bugs land, stick, by morning the dew dries and caked on, stuck on bugs everywhere! On active boating days I spend at least two hours cleaning bugs alone. I’m sure you have a small crew responsible for a heck of a lot more square footage than me. I imagine a very hard work day crewing as you do.
YES! Flippin annoying.
In your case you aren’t paying over 200k a week, because that’s how much these guests are paying and they 100% have the right to complain about it.
lamakicker69 : Nah, they complain just to try and prove that they are “better” than you. They were probably pissed off because a bigger boat turned up. Believe me. I have dealt with people who own yachts who would consider the one shown in these videos to be a tender. They don’t need to prove anything.
Molt De Renou once again these people are paying hundreds of thousands of dollars A WEEK for a vacation. When you pay that kind of money you have every right to expect things to be nearly perfect. To just assume these people are being snobby to prove “they are better” just shows that YOU are the asshole, not them.
lamakicker69: May I ask if you work in the nautical industry ?
Thank you. As a future boat owner this is good info.
Your videos are fantastic and very educational, thanks
You need to find other ways to keep your guests busy on board. While they are traveling with you. Doc retzer
Great honest Vlog Jared. Best one yet :)
Much appreciated 😊😊
My bru, I've watched so many of your vids and you just inspired me to go work on Yachts. Going to apply for courses in Cape Town soon. My only worry is that I lack confidence, but I'll do my best.
Keep on making awesome vids!😁
Need help with where to do your training man?
@@jaredwatney Thank you for offering, but I'm good. I'm going down now in December to talk with someone from SYSA.
In boating this chrisis always happen (within a week). When the initial happines (due to a new experience, new place, beauty of nature, ...) starts to fade and gets balanced (like everything in life needs to balance) with negativity you get such days. Very often there is also heavy drinking involved as well, so the landing is even rougher. I've had the experience and I'm never going on a boat whith anybody else but my wife and my children if it's more than a daytrip.
Thanks for keeping the content real!
Bro ur content is awesome keep up the great work👍
Cool channel! thx for a brief view of the fantasy/scifi world of yachting :D
Loves your attitude, even with a complaint!!!!
When the price is so high people are going to expect perfection.
You should make a video about what to do if the yacht starts sinking or if you have to evacuate in general and things like lifeboats
Watch the titanic then.
OK, stupid question of the day: One assumes any tender(s) carried by the boat would act as a lifeboat(s) in case of a catastrophic event and evacuation is required. So, what policies/rules are in place to ensure tender space for all guests and crew is available? By-the-way, you create quite genuine and unique videos. Well edited. And, I especially appreciate the “Be free!” moment in this video!
Charles Hamilton A boat this size would, I think, have several emergency inflatable life rafts tucked away in inconspicuous, but easily accessible locations. Presumably with more than enough space for the maximum crew and passenger complement. That said, I assume the crew trains to get all the passengers off first.
It would take too long to launch the tender and it wouldn't accommodate all guests and crew. As Bill says, there will be separate inflatable liferafts.
If i owned a boat..id treat my crew as family,sure they work for you but thats no reason to mistreat them.And my guests would do the same.A happy crew would do more for you and actually enjoy it.Everybody wins.
Aaaaa maze Zing! Loving these vids! Love from Australia 🇦🇺
I’m in hotel business. Guests will find anything to complain about. I bet you that yacht was spotless to begin with
Nice content and great filming and commentary. Keep them coming Jared!
I just watched below deck last night. My favorite tv show
runningkirk walk stopped watching it last year, so full of false drama, has it improved?
Again a super awesome vid, boytjie!! Particularly liked the "Shaka" Hahahaha. It's such a saffa thing! Like boerewors and biltong (which of course you don't eat) REALLY enjoying your vids, keep 'em coming! :)
Thank you Kobus! Much appreciated man. Believe it or not. Shaka is a Hawaii thing. It then branches off and went World wide.
@@jaredwatney Hahahaha and here I thought Shaka Zulu!
@@jaredwatney I've been running an advertising business for many years now, and honestly man, your editing is right up there with the best!
Shweeet boetie, it's lekka to see the shit side of things too.
Trusting my years in the hospitality industry will stand me in good stead when I get on the boat.
Cheers
Thank you man!! I’m sure you’ll do great! All the bestb
Bugs are a thing no matter where you are. They swarm at night, and often get stuck, or condensed onto surfaces (where most die). The worst thing is a passenger who insists on getting up early and wandering around before the crew has had chance to wipe down. Some of them seem to think something unusual has happened. It's absolutely normal.
Thanks for your candor Jared those not in the people business may find your last comments hard to understand but it is a fact and it's great to see your understanding and great attitude
Hey Tommy. I appreciate your comment and the ability to understand where I’m coming from
Hey Tommy. I appreciate your comment and the ability to understand where I’m coming from
Meh anyone in hospitality knows what assholes and snobs are like, nothing is ever good enough for them.
That intro was slick!
Hi Jared, Have you ever run aground? what it´s the draft of the yacht and when do you start to get worried about dept? Thanks, great video!
Well done J, love the videos Craig
Thank you Craig!!!
Maybe consider a harness when going a loft. Very easy to slip and fall from the mast especially when you're one fumbling with a camera.
Man one day I will go on a mega yacht charter. I'll have to stick to a cruise ship until that day comes haha
Just be careful of what you say my friend. You never know who may be seeing your channel (guest, captain, management agency etc) and would not take it as you intended to be or even see it as an insult to them die that anyone this days can search the owners name on internet by knowing the boats name. It could affect your wonderful career.
Best regards from a high seas chef in Europe. Stay safe.
Great video! Well done👏
Kind of you Chris!!
Sort of an off topic question here I suppose..
I've noticed that yacht crews tend to have a uniform (albeit quite a casual looking one) that they wear when they're just going around doing normal things. Is there a "fancy" one for special parties on the yacht or things like that?
And what do crew tend to prefer when it comes to uniforms/clothing? I imagine very dark clothes aren't great in direct sunlight as it absorbs more heat for example? So do crews prefer a white shirt and then a choice between shorts, skirts, long pants in whatever color matches the yacht? And I assume there's also clothing for colder weather? Jackets, rain jackets, hats etc?
And would the crew really prefer to just run around shirtless all day if it was up to them? Do you think they'd prefer it as casual as humanly possible? :)
Lekker man. Geniet dit
More Carrie!
Bugs on the boat, and this champagne is warm darling 😌😜
Actually these days come to everyone no matter where you work. The important thing as Captain is as long as you are satisfied the crew did their job and the crew know you have their back then all is good.
As well as yourself and the crew work, there is always something someone doesn’t like. Yacht life can create some small minded complaints. Continue the great effort to bring the best insight for us viewers and the best stay for your guests. Thanks again Jared
Thank you MJ. You are 100% right. Close quarters always causes a few issues .
Looking very cool...Happy Holidays to you...
Just started watching, hello from SoCalifornia.
My wife's nephew worked on a super yacht , it was $ 1,000,000 for 30 days, that includes personal pay and fuel and all docking fees , not included was food and drinks , he said they had a rapper and his friends and relatives one time , rent the ship for 14 days , they complained about everything, played loud music all night and slept all day , He said it was a long 2 weeks . Also one of the guests brought a gun and was shooting it one night , the captain took the ship back to United States water and had someone come on board and get the gun ,
Ya know Break means take apart and Brake means stop. Ya me either.
The reason no one goes to the foretop is because no one is supposed to go there. Ok ask me why. The radio antennas and the radar give off radiation.
How long have you been a crew member? The only time you should visit that area is when everything is shut off for maintenance. If you notice body parts turning green and falling off, you will know what caused it.
Cool video. Thanks for sharing.
Awesome Jared! Keep´em coming! :D
Thank you Philip!! Hope you well
@@jaredwatney I´m okey thanks! :) Hope you´re doing good aswell!
My dad served all over the world on a carrier according to him you’re on a ship you row a boat
so many Saffa;s in the industry - my wife was Chief Stew on big boats for 10 years.
Maybe they didn't like the way you "flaked" the anchor chain !🤣🤣🤣
Your videos are amazing!!! Thank you :)
I had a speedboat in Menorca and loved watching the superyachts come into the bays and get everything ready, so it’s great to see from the crew side, Talitha G came in and before the guest came on board (later found out it was Camilla, Prince Charles wife) the crew were all in water with life jackets on cleaning the waterline marks
Yeah the good old waterline clean. Done that 100000 tines haha 😆
If only people took the time to say one positive thing a day, the world would be such an amazing place. I’m surprised they didn’t complain the sea wasn’t fresh water.
😆😆 that’s so funny. Yes if people for just more humble and appreciative - the world would be a better place. Although that statement does not only apply to the wealthy but rather to ALL
Omg you were in my country 🍾🍾🍾
Jared! I enjoy your videos! Where would you suggest going online to research renting a small yacht (5-10 people)? Very similar to the boats you do videos on. Thanks much!!
Thank you. Good luck
Great video! I really enjoyed the brief jet boat tutorial. Out of curiosity, does it usually take 4 people to retrieve the tender? :-)
Jared, surely it should be a BRAKE on the anchor winch not a Break
REALLY liked this video! Nice!!
Thank you Michael! Your support is phenomenal
I'd advise against going on or close to the antennas on the mast, they can severely injure a person if coming in contact with any, especially radar
What's the name of the song you used at the very end of the video?
Just started watching your channel, it's awesome! Love your editing work and the day in the life you show us viewers 😃
My first boat was 65 foot and found flying fish and sea gull crap every day, no big deal, now the crew takes care of it, but I remember the days of poverty when I had to do it myself
chain link on my ship weighed 360 pounds each
Mighty big ship.
My grandfather served an a big ship just after WW2. He told me stories about the guys that shot the big guns: they were all deaf because the noise and percussion would blow out their ear drums.
My grandfather didn't do that, but was extremely hard of hearing his whole life from just being on the ship.
USS ABRAHAM LINCOLN CVN-72, I AM A RETIRED BOATSWAIN MATE
Tender question, is it similar to a Jet-Ski as in it only steers when it is in gear? or does it have a steering rudder. We have all seen people on Jet drives crash into things because they take of the throttle and try to turn. Big Half Thumbs up:)
Hey I live near where you anchored at the beginning of the video, let me know if you need something when you come near Dubrovnik, Croatia again :)
Where is your harness on the mast ???
I think you are a great crew member
6:47 ¨yea..uhhh, the same as driving with a steering wheel...........¨
I was comparing it to a prop engine. Where in reverse you need opposite lock. On a jet you don’t. You turn in the direction you are wanting to go. I should have been more clear
@@jaredwatney Hahaha no problem man, I meant it as a joke too. And it's really inspiring to see you doing this work, de amount of effort and dedication to fulfill the desires of the passengers is just awesome to see. it must be a big hit when the crew gets a complaint after all that hard work.
@@jaredwatney Just remember, mansplaining never gets old, and she never knew what you were saying half way through your explanations. Lol, assume you were explaining a lot for the people watching the videos.
Jared Watney over explaining or stating what may seem like the obvious is never a bad thing in yachting...loving your channel so far
What size boat your on. And also how does the boat handle in the ocean. Can you feel the boat move alot. I been on a huge cruise ship through the Caribbean and i can feel it move alot sometime and i cant imagine with a smaller boat
It's a Brake not a Break, unless of course it's broken.