Journey of a shipment - How express delivery works with DHL
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- เผยแพร่เมื่อ 6 ก.พ. 2025
- Ever wondered how your shipment gets from A to B?
DHL is the world's largest logistics provider and we make shipping as easy for our customers as possible. We make sure your goods get cleared by Customs quickly and you can use our online tracking tools to see where your shipment is at any time.
With DHL’s extensive global network and international specialists, you can rest assured that your shipment will be handled safely and securely throughout its journey.
Find out how to take your business global on the DHL Guide: bit.ly/DHLguide.
You can also follow our Twitter feed, @dhlexpressuk, for international trade updates and export advice.
Transcript:
Sending a shipment with DHL Express is easy. With our simple-to-use shipping tools you can print out your own Waybill and book a collection.
Once our courier has collected your shipment, it enters the dependable DHL Express network. Your shipment will first be sorted at a DHL Service Centre, before travelling on to a DHL Hub where it is sorted for onward travel, so that your shipment can be loaded onto a DHL aircraft.
The information needed for Customs clearance is sent automatically to the final destination so that your shipment is free to be delivered on touchdown. Many of our international shipments pass through DHL’s European air hub in Leipzig, Germany. There, the shipment connects with another flight. DHL’s extensive global network means that your shipment is handled by DHL throughout its journey and you can track your shipment at all times with our online tracking tools.
On arrival at destination, your shipment is scanned and sorted for domestic delivery at a DHL hub and local Service Centre, before completing its final mile delivery. The DHL Express courier ensures that your shipment is delivered safely and signed for.
So you can rest assured that your shipment is in safe hands from beginning to end.
I’m I the only person who is watching this because I’m waiting for a package
Bro I need to send a pic of my passport to an email I got from dhl this is so frustrating
Me too
Waiting for my pacakege from uk
Jasmine Tay yeah same
Omg I was about to comment something like this!
SAME!
Watching this while waiting for my parcel lol I'm too excited
me too
Me too
Lmao same here so excited
Me toooo waiting on my shoes
Same
I for one am happy with DHL. I ordered a product from Malaysia to USA. It took 2 days for the package to arrive! Amazing!
@Zsavage1 No its not been ordering DHL 4 times now to Norway, took everything from 2 day to 3 days max.
what items do you buy from malaysia?
StructureGames I just ordered a package from Pakistan I live in the US it should be here soon I hope without any fees
I order regularly from Japan to my home in London and the deliveries never take more than 2 days unless there's a public holiday and even then it only adds an extra day! I have actually had deliveries from Tokyo to London that took 23 hours in total!
still waiting on mine
As someone who deals with couriers for work on a daily basis it can be very frustrating with the things that go wrong. But when you take a step back and think about it, it’s quite impressive how the majority of parcels do get delivered on time. Logistics are so messy but also kinda cool.
so this is what my package is going through for over 2 months. Nice.
I ordered my goods from Japan and it was delivered to me in Thailand in 2 days. DHL is so cool !
Isn't that literally next door LMAO
@@user-pb4bn1eb2j You do know that planes don't depart all the time?
I can beat that! Tokyo to London in 23 hours!
@@mr.shuriken and I've been waiting for 20days. Dhl is so good😁
On the 6th of June I ordered two items from Japan to my house in London. The item from Amazon Japan took 4 days from order placed to order delivered to my house via DHL express shipping. The other item from a different company took 32 days via EMS express shipping and Parcel Force!
I ordered a package from France and it came to Helsinki in less than two days and it was delivered to me in time 👍
Veetee joo ja mun näppiksessä menee 20 päivää smh
Even the packages get nervous going through customs
DHL is my preferred shipping carrier when shipping from asia or middle east to US. Very quick with accurate tracking updates. Always on time.
All the way from Asia to California.
Do dhl tracking number work on usps site once it makes it to USA
@@floridalivingingeorgia2324 I know you asked this question quite a while ago but the answer is no. DHL tracking is only available on DHL’s website. Are you originally from Florida but now live in Georgia? How do you like it in Georgia compared to living in Florida?
Watching this because I'm waiting my parcel :)
I’m absolutely amazed at how fast DHL shipped my package. My package came from the Netherlands, was transported to Belgium within like 3 hours, and 30 hours later arrived at my doorstep all the way up in north of Norway. Incredible honestly.
They are amazing! The process happens so fast. My package isn't meant to be here until the 16th of January, but the process is happening quicker than I expected!
@@rainbowkitten8990 same. Mine was scheduled for the 6th or something, and it arrived by the 2nd. Pretty incredible
They promised 4 day delivery, I am waiting a 3000$ package with express over 9 days.
Call_Me_Mad you get it yet?
Very bad service.
Did you get it 😂
Did you get it , my order was 14 days ago , and i still didnt get it . not that i m complaining , waiting for years would be devastating for me :)
When people don’t respond they are usually lying
idk what happened to you guys with dhl delivery but mine was perfect, it came earlier and told me it would come and did not lie!
Wow that’s crazy. I just had a package from Japan from initial pickup to landing in my state here in the US take 20 hours! It really feels like they care and want to get your package to you as fast as possible.
hard to take this comment seriously with that pfp...
Yeah no way it went through customs that quickly.
@@theterriblegolfer24 Must've been absolutely perfect timing then. I have yet to have another package arrive that quickly, but it was a real experience I had that I was pretty impressed with.
@@xKyaroraine fair enough.
dang bruh I had a $150 package from dhl never leave Germany and had to be reshipped by the seller. as of now its still in Germany lmao, I'm in the U.S.
Bro i was playing a tournament in Call of Duty and i hear a doorbell and then when i look out the window it was the DHL truck, and then i go downstairs and my package isn’t there 💀💀💀
respect to dhl.. Every time I order from newegg it ships with dhl express and gets delivered to me in saudi arabia in just 3 days wow. People living in the US don't get shipping that fast
bro it took me like 1 week
Sellers print waybills which shows they shipped the item when really all they did was print a waybill. I have had 4 recent orders where they did this, did not ship for several days or weeks. Waybills should be invalid after non-receipt by carrier in 24 hrs
my order said 6 days from Japan came here in 4.
Never used DHL before, but received my package from China / Hong Kong in about 2 days to Norway. Of course the shipping and toll is expensive, but 48 hours delivery is almost good to be true.
No idea how all these issues happen to you guys who are complaining, but over 5 years, all my express from one end of the world to the other never took more than 3 days. Could it be the vendor/your sender? Whenever a merchant of mine uses DHL, I couldn't be happier tbh.
Same here! I buy regularly from Amazon Japan which uses DHL and I have never had an issue but have had items picked up from Tokyo and delivered to me in London in less than 24 hours!
Well. Here I am on the 6th business day wondering where my package is
DHL is the worst. I live in Canada and ordered a package from China. It went from China, to Canada (but a couple provinces away), then went to GERMANY and then to my province in Canada. No wonder it was 2 weeks late.
Keenan Collins Im sorry but that was funny lol
Ikr
Keenan Collins you probably didn’t pay enough
it's been 2 months
I ordered 18 products and it’s in Hong Kong with only 8 of my products and my mom had to pay 45$ worth of shipment and she will have to do that again for the next set of things I get
They make this seem so easy
Well, my parcel has been stuck in Oslo for three days now, and my parcel was suppose to arrive yesterday
I hope you got your package by now! Lol
@@Tempeste Still not shown up....
@@hakonboen 2 years later, did you get it?
@@erictrager7885 It arrived! Thanks for checking in
bro did the order arrive?
I ordered a product from uk to Sydney and it went from uk to Germany to Poland and to USA and hasn’t arrived yet
When you have your own planes why does the package get off at soany hubs? Its just a question that jas me wondering?
Chop chop delivery boy. I’m waiting for my package since Christmas
I order tons of stuff from Japan and always get my stuff in 2-3 days here in California on the central coast. Never let me down!
Are you sincere
i paid $80 "fast" shipping from the US to Northern ireland ( a stuffed custom toy) and it stuck at customs for the past 7 days !! WTF i paid $80 for ??
I’ve been waiting for an update for 7 days on tracking and nothings happened ugh
I ordered a belt from Saint Laurent Canada and it came to Florida U.S. the next day 😁
I ordered some stuff from Tokyo and when it was picked up it arrived on my doorstep in London 23 hours later!
Wow, and I was just wondering if they drop it off if nobody is home, because I am getting a package in the next few day, and I’m worried that I will miss the deliver
@@evanbourgeois6606 If you have the tracking number you can follow where the package is during it's journey which will give you an idea when it will be delivered and you can sign up to email and text alerts to tell you the most important statuses of the package and on the day of delivery they will alert you when it has been picked up by the local courier and you can even follow the courier on their real time map! If you aren't going to be in on that day you can arrange to have it redelivered or left at an alternative location.
Tsu 800 ok, thank you so much!!!
@@evanbourgeois6606 Let me know how your delivery went, please.
I sent a passport last week on Tuesday and until now it hasnt arrived to the owner and when i inquired,they said its held by swiss custom and they dont know when it will be dispatched to the owner in Switzerland,i am so worried now
The signature that guy gave is so accurate ‘sign here’ okay hmm... ‘wubbalubba dub dub’
My package was delivered to the wrong house and was delivered to the North side of the street when my address is South. Those neighbors then kept my package and they don't answer the door when we went to try and retrieve it. I am getting another replacement sent to me and I am afraid DHL will mess up again. :(
My dhl packages are always late. Express shipping is 3 days late already when its just a package from usa to Canada
How long can it take for a laptop from Manchester united to Malawi
I was wondering why my shipment went from Delhi to Leipzig to Cincinnati instead of NYC.
i just order and i got dhl it’s supposed to come august 5th i’ll update to let y’all know if it comes or not
update i did get my package today it was a little beat up but it was win for me and super fast so i was happy with mines if you have any questions feel free to ask :)
Did you have to sign for the package at all or did they leave it at your doorstep?
@@noctauto i had to sign it
Whenever you thought Fedex was bad, you turned to UPS
When you found out that it was worse, than Fedex you turned to DHL...
DHL: "Im gonna ruin this mans life"
i have express shipping and my package has taken 5 days so far, still not here
Mine has been on Shipment Information Received for 4 days now....hopefully have traction tomorrow !
I live in London and order from Amazon Japan regularly and once the item has been picked up by DHL and providing it goes through Narita, which has direct flights to Heathrow, I have had the item delivered within 24 hours! Even if the delivery goes through Kansai it still only takes a couple of days to be delivered, although I'm still not sure why it has to go through Hong Kong and Germany first. I love the full tracking facility and when it gets picked up by the local DHL courier I can even follow their actual delivery route live as it happens, which is so cool!
Tsu 800 so it has to go to HK then to Germany, before the delivery destination?
@@winstonbengat4690 Depends which airport it leaves from Japan. I'm in UK and all my Tokyo deliveries have flown from Narita direct to London Heathrow but Kansai is Hong Kong, Leipzig then East Midlands Airport. I've had Nagoya take the same route but Yokohama ended up at Luton Airport.
Tsu 800 cool, how did you know which airport they are going to? I ordered mine from Yokohama Japan, then it went thru Tokyo, then HK but hopefully it will be delivered to Doha, Qatar directly. It makes a little sense why your package need to go thru Germany since you live in UK.
And I also have a problem with my other ordered item, it only says “shipment information receive” and its like that 8 days now, so I dont know how fault is that, its also being handled by DHL.
@@winstonbengat4690 It tells you on the DHL tracking page where it is during it's journey and there are various other tracking websites you can use too. Tbh I don't know why your package has been delayed because I have never had problems like that before but the corona virus could be causing delays.
I always ordered things from Japan and the merchant always send it via DHL,it always goes to HK then to Dubai then to Oman :) it took a week.
Last year it went through Hong Kong from Jakarta and straight to San Francisco and was on my doorstep the same day. THIS time. Pontianak, to Jakarta to Dubai to Frankfurt to Cincinnati to San Francisco to Stockton to Fresno then on my door step. 11 more days. I asked the driver why covid 19 has it so re routed, he said not covid. Just weather delays. OK. Modern aircraft . WTH. Any ways. Got my parcel. No complaints other than time.
Singapore is not that big. u showed Malaysia instead
bryan chong Xd they don’t care
it took only THREE days for my package from Hong Kong to get to Spain i am shooketh
Did you have to pay for delivery?
@Rrok Daragjati thank you sorry I ment when the package arrives in your country do you have to pay extra shipping
How in 3 days I live in Utah and it’s been 17 days and nothing
@@justingrenz7046 maybe the service? idk but that rlly sucks :(
@@Rachelle1538 uhh.... yeah
Yeah, so what does it mean when your package has been forwarded for delivery 5 times?
Waiting a package from Hong Kong, and DHL requesting a copy of my personal identification, otherwise they will put my package on hold. Is it even legal?
I order 6 days ago they promised a 3 day delivery I have not gotten my package and paid 200$
i would give 5/5 Rating. 21 Dec 2017 17, 3pm Melbourne, Victoria collection, and processing, then 22 Dec 2017 4.30 Pm I received the Parcel in KL ( really express) DHL saves my day.
From US to UK it stoped for 9 days somewhere and I'm still waiting, dhl express 😒
Am supposed to pay after the parcel is delivered from another country
OK, what if the shipment is within he same city, i.e. London? I have heard that even these parcels must be sent to Germany and then back to the recipient in the UK, doesn't seem very efficient.
Use a national carrier then!
They promised 4-5 days but took 3 weeks to reach my doorstep
I am waiting for a package to be sent to America, i posted it on Monday and the facility told me it would take 4-5 working days to reach destination and now it’s giving me one week late date of delivery of the date they told me. Those were eid gifts and now all my efforts are ruined to make their eid special
i ordered a package from japan but it got sent to a different address 😐😐
I'm worried because my i was on vacation when i was supposed to sign the note so i can receive the package, but when i arrived back home i signed the note. It says they will come back but I'm not sure. what should i do?
Why did my package go from Miami, to New York, and back to Miami within a day.
They promised 7 day delivery, I'm waiting a 1500 dollar package with express over 10 days now
been 2 months, not even out of the country
Do they have offices in Uganda
My package has been stuck in California for 12 days, I feel like I’m getting scammed by dhl
you get it yet ?
You got it yet
They promised to delivered for 4 days but until now not deliver yet they picked up last aug. 6 frm UK to phil. But until now, not deliver yet im frm. Ronda, Cebu and im, still, waiting until now.
Hello everyone. I have a question. I am expecting a package carried by DHL from the USA to Europe. Last Sunday, September 6, the DHL tracking of this package had two entries: "Electronic Notification Received" (at h. 16.21) and then "EN ROUTE TO DHL ECOMMERCE" (at h 16.22). Since then, this package has been EN ROUTE for one week. And what makes me worry even more is that in the tracking system of the shipper (i.e., the forwarding agency MyUS of Sarasota, Florida) there is no entry relating "departure from origin sort facility" (while this entry appeared in the tracking of other recent packages I got from MyUS).
My question is: does anyone know if "EN ROUTE TO DHL ECOMMERCE" and "EN ROUTE" means that DHL is actually in possession of this package and is actually carrying it? Or is this package still stuck in the warehouse of MyUS in Sarasota? Thank you in advance.
i hate this fcking company why’re they taking five days to ship my process my package in china?! JUST GET THE DAMN THING TO ME FFS
Am I the only one am waiting for a package.
Not me watching this while waiting for a DHL package from Japan because I wanted to compare this to FedEx
Does dhl deliver packages on weekends?
I was supposed to get something from Korea but it’s been like 9 days and I still haven’t gotten it. I’m worried it won’t come in and that everything will be screwed up. Hopefully I don’t have any more problems or -_-
Baekproblems dis you get it?
Did they provide u tracking number?
Sir I wish to take the Agency of your DHL delivery,kindly help me I already Registered pl help me further movements &Entrusted the parcel work,of Logistics etc
Lax I think so
i ordered a lightstick and four albums from south korea, it only took 3 days for it to come here to new york. i am now waiting for another package coming from japan and it’s already here in new york after 2 days. gosh they’re quick
My order said 6 days from Japan got here in 4.
Paying more money for Dhl express promising 1-2 day delivery and is taking over one week. “Great” services😐!
Haha watching this waiting for my MacBook Pro to arrive 😊 as the status is now “Shipment is out with courier for delivery”
USA to Italy... Shipped January 15th.... today is 24th..... still waiting
I ordered on March 24 it's now may 2q
My package was supposed to arrive December 21! Now it’s not arriving to my friend until after Christmas! Thank you for ruining everything DHL.
how about customs? 4 days of "clearance event" for a repaired dji drone
How long did it finally took to move from clearance event? Regards...
A month later
I justwould like to know. My acer nitro 5 that i ordered is in my country and it finished customs process but why does it says 4 days left to arrive?
Yep they disturb you by email to say parcel in its way. Then they email again to say delayed but I can track it. Highlighted tracking number iphone tries to call when you oress it. Damn even ebay link through email works. So then you get to the tracking part of the page located right at bottom of page weirdly and all it says is, package collected, at the deluvery depot or out for delivery. Useless info. How hard is it to operate that professionally. I would prefer to see a map with dot showing parcel. Then estimated time it will be. Bet you after they deliver they dont email to say congratulations its been delivered.
“They disturb you”
Don’t open your email?
No but comon the tracking situation is shit. They have literally turned the term tracking into an oxymoron.
Does DHL transport packages on weekends? I mean as regular work, not delivery.
Found the answer, Yes. DHL transports packages during weekends. Each package handling operation is logged with date and time, and can be found in the history tree of each package by entering the packages tracking number at dhl website. Handling operations of packages will occur on weekends.
What is this commercial invoice from a DHL air express shipment? Do I owe money?
Do you need to pay any money to receive your product?
yes, alot.
watching this because i ordered from US to send to here Mexico and my package is in Germany rn ._.
JA DAS IST DEUTSCH
my parcel has been stuck in Leipzig for 2 days now
Kate Desales has it been delivered yet
How much is the charge if I will send laptop here in fujairah uae to Philippines
how do they do that in 2 days
There is no message or email coming to us if there are some issues on our shipment. If I will not monitor or track our shipment, maybe our shipment will stay in the custom clearance for life! I need to message and ask help to the DHL personnels if what is the problem on our shipment why it was held for so many weeks and even months. I should have done other tasks in the office rather than monitoring that shipment. Simply shows that we cannot fully trust to this DHL! Their job is to ship the goods, pick-up the goods from the shipper and deliver to the consignee. And if there are some issues, they should be the one to inform it to the people who will receive the goods! My God! Dear DHL, please assign somebody to send an email to the receiver/consignee if there are some issues needed to attend to on their shipment!!!!!!!!!!!
Sounds like an issue with customs not DHL.
I will send 8 kg full to Italy how much will it cost how to send
Just wanna ask if, what should the receiver do / requirements when receiving a package from other country? Ex. China
@kevin other than that, what's my responsibility as a receiver? like payments etc
I'm waiting for my unus annus official merch to arrive and Im excited as fck
Momolands comeback logo Momo express has the same logo with DHL express
dhl is the best , use them for years
Juwaii Wicker Do you mind if I ask you about dhl then? i have some questions
DHL = super fast delivery!
Waiting for my crypto.com visa card, cant wait!
Don’t use this company, they are working with other partners, and those are not doing their job. I have sent a letter, less than 100 gram from Canada to Romania, for 120 dollar, and after a week the letter was still in Canada, not scanned, no shipped....not delivered....take another company, not DHL express, they only take your money and your goods are not important tom them!!!
Why is Singapore part of Malaysia?????!!!!!!! I’m offended
estimated delivery : 05 oct 2020
lets see if they are honest or nah ..
Yo my mine says oct 1 like wtf
"Works on my machine" - People who didn't have a bad experience with DHL
i'm waiting for a package rn 😂
Duhh
@@simplyykaaay9652 🤣
@@itsshardiana8138 you got it yet
Is DHL shipping to the Afghanistan ? if yes Then where is the address of DHL in Kabul, Afghanistan ?
I wanted to send a package via DHL but after reading all these negative reviews, I'm thinking otherwise.