3 June 2024 Entered customs. Queuing up, they closed all counters and asked everyone to go to the auto gate on the right. Did not register the form, passed through. Questions: 1. Can I get the stamp after passing through auto gate? Is it ask at the counter after that? 2. Pass through auto gate and got no stamp, how to pass through Penang airport?
Thank you for your query. If you use the auto gate, there will not be any stamps given. When you exit through Penang airport, let them know you entered via e-gates in JB and it will be ok. All records are shown in their system. Hope this helps and apologies for the late reply.
We were there and waited as usual for more than an hour at the manual counter just to get the approval to use the e-gate for our next trip but guess what? The system was down!
Hi, I have a Malaysian Permanent Residence Card with a Swedish passport. Where can i register my Passport before departure? i heard there's a few registration kiosk in KLIA 1 for the e- gates? Can you do the registration without Departing? meaning only go to KLIA just to register your passport for it?
Hi, thank you for your query. As you are holding a Swedish passport, you are automatically eligible to use the e-gates at KLIA as it is part of the EU. Do take note that your passport must be embedded with microchip to use the e-gate. There is no need to register your passport prior to arrival in Malaysia. However, you do need to fill in the MDAC within 3 days of your arrival to Malaysia. For departure from KLIA, once you have entered using the e-gates, you can automatically depart using them as well. I am not sure for your case as you are currently residing in Malaysia and asking about use of e-gates when departing. I think you should be able to use it as your passport is in pre-approved list and there is no longer any requirements for e-gate users to pre-register for it. Just ensure that you have filled up the MDAC successfully and then proceed to the e-gates. Hope this helps, thank you.
saw a news on travelers "overflow" out to road side of JB CIQ , either the E-gate also cannot cope or not many using it, OR singaporeans really hardup.
Hi, I have successfully applied for the egate when using my previous passport. I am now facing some issues with my new passport when applying for the egate. I had tried serveral time to ask the custom officer to activate for me. But still unsuccessful with the egate activation. When I inserted my passport at the egate, it can be scanned with my name details but after that show verification error and said must proceed to immigration counter. I have already tried and told the custom officer but they keep telling me try again in next visit. Please advise what's went wrong with the egate activation.
Hi, thank you for sharing your experience. Based on what you shared, you had no issues with the old passport for e-gate use but cannot use the new passport. Based on what the immigration officer said, I think maybe you should do up the MDAC and then go to the manual counter again like it is a fresh new application. When at the counter, let the officer know you want to apply for e-gate and they can do a more thorough biodata verification. I have a friend who did this and the officer told her she cannot use e-gate because her fingerprints are not clear. So maybe this new application can help "refresh" your data on their system? Sorry I am unable to help more as I am not part of the Malaysia immigration team, hopefully my suggestion works for you. All the best. Thank you
Your friend managed to resolve the issue at which the woodland checkpoint or tuas checkpoint? As I always travel by tuas checkpoint, and already told the immigration officer several time to activate egate for me. But still not successful.
Hi, no unfortunately it was not able to be resolved. She just needs to use the manual counter because the biodata cannot be verified. Maybe you can try Woodlands side? Hope this helps. Thank you.
Hi, I went to JB last Dec (on Tuesday morning) & submitted MDAC form before that. Upon reaching JB checkpoint, I went to queue at manual counter (no 6 or 7). After almost 1 hour Qing, my passport get stamped. But the officer didnt take any biometric/fingerprint registration. Will I be able to use E-gate in my next trip? Otherwise, which counter at JB checkpoint that I must queue to get my fingerprint verified? Thank you.
Hi, thank you for sharing. The counter you went to, was it the one with the MDAC E-Gate verification standee? At Woodlands, there are now 1-2 counters which are doing e-gate verification for first time applicants. Previously any counter can use, so I am also not sure whether the verification was completed for you. A friend of mine went through normal counter, did not say he was doing verification BUT the next time he visited, he tried the e-gates and it worked for him thereafter. So I suggest you try the e-gate when you next visit. If it doesn't work, there is a counter near the e-gates to help you do verification instead of the normal counters. There will be a standee and signs to identify these counters. Hope this helps. Thank you.
The counter I went was without MDAC E-gate standee. It was counter no 6 or 7 somewhere in the middle. It was so crowded and super long queue back then.. Thanks for your suggestion and I will try and check it.
Hi, may I ask, Question 1, let say I go on 24 April 2023, when should I apply MDAC? Question 2, next time onwards if I wan enter using e-gate, I every time need to apply MDAC right ? But counter verify for the first time only, m I right?
Hi, thank you for your queries. 1. If you are going on 24/4/2023, you can start applying from 22/4/2023. 3 days (including day of arrival). 2. After you have gotten the verification on your first time visit, subsequent visits will still require you to fill in the MDAC before arrival. You just do not need to go counter after that first time. Hope this helps, thank you.
I have 3 questions. 1. If I have multiple entry visa can i register, but I am not Singapore passport holder. 2. If I have depdent visa in malaysia can i apply for this e gate entry. 3. If I am using motorbike can i proceed to enter through e gate
Hi, thank you for your queries. 1. Only Singapore passport holders are eligible to use e-gates 2. You can apply for MDAC from Malaysia if you have a dependent pass in Malaysia. 3. Motorbike users cannot use the e-gate. It is only for those going in and out of Malaysia on public transport or buses. Hope this helps, thank you.
Hi, thank you for your query. No, Singaporeans holding a valid Singapore passport no longer need to fill in the MDAC online form. This applies to both land entry points (ie. Woodlands Causeway + Tuas Second Link) as well flying into KLIA. Hope this helps, thank you.
Hi, thank you for your query. Yes, there is a timing for egate verification for first timers recently. It's Mon - Thu, 8am to 7pm. Before your entry into Malaysia via land checkpoint (bus only), fill up the MDAC and when you are at CIQ, you can go to the MDAC special queue and get it verified. During registration, the immigration officer will request to see the email from MDAC to you. They will take your fingerprints. Then, they will scan your passport into their system. The whole process takes about 5 minutes, if everything is in order. Hope this helps. Thank you
Hi, thank you for your query. Apologies for late reply as I just got back from a 25 day cruise. For the first time application, you will need to queue at the manual counter both for entering Malaysia and exiting Malaysia. Only after the application has been approved, i.e. your next visit into Malaysia, then you can use the e-gates. Hope this helps. Thank you
Hi, thank you for your query. If you are travelling into Malaysia via car, you will not be able to verify and use e-gates as it is not available for cars. If you want to apply for and verify for e-gates use, you can only do so using the manual counters in the CIQ at land check points Woodlands and Tuas 2nd link. Hope this helps. Thank you.
Hi, does the 30 days social visit entry pass still apply; or does the departure date entered in the MDAC overrides it? Similarly, I believe the departure date cannot be more than 30 days, based on Malaysia's entry permit for social visitors.
Hi, thank you for your query. Yes, you do not need MACS if you are holding a valid Singapore passport. To register for e-gates use and verification, please fill in the MDAC within 3 days of your arrival in Malaysia land check points. Once approve, please also fill in the MDAC each time you enter Malaysia via the land check points and KLIA to use the e-gates. Thank you.
If we do not have the MACS, can we still register? Every visit must apply MDAC only register at manual counter for the one time verification? No need to stamp passport after applying for MDAC right? If take car in can use and how long the MDAC last for, cos i see some say only for 3 days.
Hi, thank you for your query. You do not need to apply for MACS if you are holding a valid Singapore passport. MACS is more for long term residents in Malaysia. To use the e-gate with your valid Singapore passport, you need to apply for it by submitting the MDAC (Malaysia Digital Arrival Card). On your first visit after submitting the MDAC, go to the manual counter to verify your biometrics data. Please also exit using the manual counter on the same first visit. After this "first" submission and visit, your e-gate use should be approved as long as there is no issue with your biometrics. On your subsequent visits to Malaysia, fill up the MDAC each time and then you can use the e-gate directly. No need to go to the manual counter for passport stamping. There is no e-gate option for cars, e-gate is only applicable for land crossing with public transport and at KLIA airport. MDAC is for a arrival card, so it is technically valid for that day of arrival. You can only fill in and submit within 3 days of your arrival in Malaysia, e.g. you cannot fill in the MDAC now if you are going to Malaysia on 1/4/2023. Hope this helps, and please leave us your queries in the comments if needed. Thank you.
@@FlyHighCruiseFarhi, i understand for first time manual counter is still neccessary. What about return to SG, can i use E-gate since biometric was verfied earlier on the same day?
Hi, thank you for your query. For the first time when you use a manual counter for biodata verification, on the same exit, you will have to go back to manual counter as your passport was stamped on your way into Malaysia. On your NEXT visit into Malaysia, if you use the e-gates to enter Malaysia, you can then use the e-gate to exit. Or if you choose to use manual counter to enter, you must also exit using manual counter. Hope this helps, thank you.
Hi, thank you for your query. For train to JB, there is no need to apply for MDAC as there is no e-gates for use at the train check points. It is manual checks only for trains. E-gate use is only for those taking buses via Woodlands and Tuas as well as flying into KLIA. Hope this helps, thank you.
Hi, thank you for your query. It's ok if you do not turn up on the actual day. Just remember to submit again for the day you are going in again otherwise you will not be able to use the e-gates. Thank you.
Hi, thank you for your query. I personally have not use the e-gates at KLIA but according to the Malaysia immigration, Singapore passports are amongst the approved list of passports to use the e-gates at KLIA. Therefore, I do not think you will have a problem using the egates both at CIQ and at KLIA. Do share with us your experience if possible, we would love to know more. Thank you.
Hi, thank you for your query. If you are using the e-gate, you will still need to fill up the MDAC within 3 days of your entry into Malaysia. Using manual counter, Singapore passport holders can be exempted. Hope this helps, thank you.
Hi, thank you for your query. If you enter via the e-gate, and you exit using the same land checkpoints, then it is adviseable to use the e-gates to exit. Otherwise, the immigration officer manning the counter may query why your passport did not have the entry stamp. If you are driving out or flying out, then I do not think that should be an issue as you do not have the e-gate options. This is just my personal opinion as I have not tried to enter with e-gate and exit with manual counter, do let us know how it goes if you try it. I'm curious too. :) Thank you.
Hi, thank you for your query. Yes, MDAC is only for those who are travelling into Malaysia via bus and want to use the e-gates. For drivers, there is no e-gates to use and thus no need to fill in MDAC prior to your entry. Hope this helps, thank you.
In the eligibility poster, it says 'All Singaporeans...(Enabled after 20th Feb '23)'. Does this mean this e-gate application will only take place starting from 20 Feb '23?
Hi, thank you for your query. The poster's date (20th Feb 2023) is meant for Malaysia PR's use. All Singaporean passport holders can use the e-gates as of 20/1/2023 and Malaysian PRs can use it after 20/2/2023. Hope this help clarify your query. Should you have any questions, please let us know in the comments section, thank you.
Hi, thank you for your query. I have not tried this out personally BUT I do not think that will be an issue. It is still the same immigration system, so technically if you enter with e-gates via bus, and then fly out from Ipoh airport, there will just be a record that shows you entered Malaysia on such a date and left on another day. If u do try it out, please share with everyone here so we know. Thank you!
Just wondering if i am cleared at johor customs using the egates entering malaysia from Singapore and suddenly if i want to cross and exit malaysia via padang besar land border to thailand. There is no egates at padang besar customs and there is no entry stamp on my passport. Is it possible to exit malaysia to Thailand?
Hi, thank you for your query. If you enter Malaysia from Singapore using the E-gates, you CANNOT exit to Thailand as your passport was not stamped on entry. So if you plan to visit Thailand from Malaysia, please take note that you cannot use the e-gates at Woodlands & Tuas CIQ. Hope this helps, thank you.
Hi thank you for your query. Technically, you do not need to show the immigration officer the confirmation screenshot.. BUT some of the officers do request to see the MDAC successful submission when you tell them you are applying for e-gates. One of my friend did not mention to the immigration officer about e-gates even though he did submit MDAC. On his next visit in, he breezed right through the e-gates without issues. For me, I did show my MDAC on my HP when requested. So it really depends. So if you want, do go ahead and let the immigration officer know you are applying for e-gates and have submitted the MDAC, and standby the MDAC if requested for. Hope this helps. Do let us know if you have more queries in the comments. Thank you.
Hi, thank you for sharing. That is absolutely correct, after you have registered and verified your biometrics data, to use the e-gates on your next visits, you need to submit the MDAC. If you did not submit the MDAC, you can do it on the spot or just use the manual counter on that day in and out. Thank you.
Hi if next time i want to go by e gate again after 1st time do i still need fill in or can just scan and go without filling form again? And also if for 1st time is stamp and go in cos need to register, when exit can go by e gate or need to do manual to get stamp again?
Hi, thank you for your queries. Yes, each time you want to use the e-gates, you will need to fill in the MDAC otherwise you may not be able to use the e-gates. On the first time you go in for approval, because you used the manual counter and had your passport stamped, you will need to exit via the manual counter too. Only on your subsequent visit and entered with e-gates then you may exit with e-gates too. Thank you
@@FlyHighCruiseFar hi 1 more qn. If we 1st timer apply for macd but the next day we nvr go malaysia due to personal reasons, are we still able to reapply for another time when we visit malaysia so that we can register for e gate? And it can be apllied from both tuas and woodlands just to confirm?
Hi, thank you for your queries. Yes, you just need to submit the MDAC on your next visit. And you can apply for e-gate verification and approval at both Tuas and Woodlands CIQ (please take note this only applies for those taking bus in, not driving or train). Hope this helps, thank you.
hi can i check. today i went jb, i told the officer i wish to register for e gate. the officer say he register e gate for me already. then i realise he never take my fingerprints leh... when you guys did verification. did he do your fingerprints?
Hi I have registered MDAC online & went to the manual counter during my first visit. Submitted my MDAC online again within 3 days upon my 2nd visit. . E-Gate shows error. I was told by a officer , I need to inform custom officer I will be using e gate…next visit .Ask him/her to check the LED display status on the computer screen. Must show Green 3 times to ensure successful registration for the 1st visit. The Fingerprint print scanner will only capture Fingerprints. There isn’t any LED indication light on the machine.
Hi if my 1st trip to JB is on Fri, I enter by the manual counter. Then if I return to S’pore on the next day Sat, can I start using the e-gate to exit? Or I can only start using e-gate on my next entry into JB?
Hi, thank you for your query. Regardless how many days you stay in Malaysia, if you enter via the manual counter (to verify your biometrics data on your first visit), you have to exit via the manual counter too. You can only start using the e-gate on your next entry into Malaysia. And please do take note that you will always need to fill in and submit the MDAC each time you enter Malaysia via the land check points if you want to use the e-gates. Hope this helps and happy holidays.
Thanks for reply - very clear & helpful. Another question is about filling in the MDAC. It was mentioned filled in within 3 days so if I last min decide to go can I fill in 1 day before or on the day itself? By train or by bus - same procedure right?
Hi, thank you for your compliment and query. The MDAC has to be filled earliest is 3 days of your arrival but you can also fill it up on the day of your arrival, i.e. on the day itself. E-gates can only be used when you take bus. I am not too sure if there are e-gates at the train station and whether it can be used too. Please share and update with us if you have successfully used the e-gates at the train station. Thank you.
Hi, thank you for your query. I am not too sure what you meant with "Screen shown successfully registered but no name on it". Do you mean the Malaysia Digital Arrival Card? If you have checked on the same website that you use for registeration and it shows no record, that means you may have to re-submit a new arrival card application. Hope this helps, and do share your updates with us too. Thank you.
Thanks for your reply.Malaysia Digital Arrival Card (MDAC) SUCCESSFULLY REGISTERED. Registration.Personal Information * Name : * Passport No. : * Date of Birth : DD/MM/YYYY * Nationality / Citizenship : SINGAPORE * Sex : Please Choose * Date of Passport Expiry : DD/MM/YYYY * Email Address : * Confirm Email Address : * Country / Region Code : + *Note: International Calling Code. ( eg: +65 ) * Confirm Country / Region Code : + *Note: International Calling Code. ( eg: +65 ) * Mobile Number :
* Confirm Mobile Number : This is what I get after click submit. Please advise
@@FlyHighCruiseFar Check Registration is it for those already verified by going through the manual counter ? or for first time register for MDCA too ?How about Check Egates Eligibility Status ? is this for first time user or for those already using the e gate already ? I am confused, please explain
Hi, thank you for your clarification. After you have submitted your MDAC, you can go to the same website, on the top, next to "Registration" is "Check Registration". You can click on that and fill in your particulars to confirm that your MDAC was successfully submitted and is valid for the period you are travelling into Malaysia. All your details such as name, passport number etc should be shown clearly. You can also download the PDF onto your HP as a backup in case the immigration officer wants to look. Thank you
Hi, thank you for your query. The 'Check Registration' function is just to check that the MDAC submitted was successful and all details correct. For your first time applying to use e-gate, it is best to download the PDF and bring along just in case the immigration officer at the manual counter requests for it. After your first time at the manual counter to apply to use e-gate, you will still need to submit the MDAC for each and everytime you next enter Malaysia and want to use the e-gates. Without the MDAC submission, you will not be able to use the e-gate even though you have successfully done it previously. (We did an experiment to proof this. After first time applying for e-gates using the manual counter, we went back to JB 2 weeks later and used the e-gates with the MDAC duly submitted. No problem, breezed through e-gates. 1 month later, we went back and purposely DID NOT APPLY for MDAC and tried to use the e-gates. Did not work for us, e-gates did not open. So we stood to one side and did up the MDAC on the spot. Waited 3-5 mins and e-gates worked for us.) 'Check E-gates eligibilty' is something new. I think it is for people who have successfully applied for e-gates use via the manual counter already, and also submitted MDAC for the upcoming trip into JB. If it is your first time applying to use e-gates, this option is NOT for you. If you have already used the manual counter to apply for e-gates use, then you can check your eligibility here BUT you must have already submitted MDAC for this upcoming visit too. Hope this helps. Thank you.
hello ! i was applying for mdac to use the egate to enter malaysia but idk what do i filled in under "last port of embarkment" if im travelling from singapore to malaysia and back to singapore ?
Hi, thank you for your query. Under "Last port of Embarkation", please fill in Singapore. This is the Malaysia Digital ARRIVAL card, which is filled in when we enter Malaysia, thus the last port of embarkation for us is Singapore. When we leave Malaysia, there is no Departure card to be filled in so no worries about that. Hope this helps, thank you.
Hi, thank you for your query. For the very first visit when you go through the manual gates to do verification, you have to exit using the manual gates. On your subsequent visit when you use the e-gates to enter Malaysia, you can use e-gates to exit as well. Thank you
If I register for the first time already the second time I go for another visits must I register again or js go straight to e gate without registering again?
Hi, thank you for your queries. With effect from 1 Dec 2023, all foreigners entering Malaysia will need to fill up the MDAC within 3 days of their entry into Malaysia. This applies to all foreign passport holders regardless of mode of transport into Malaysia (i.e. by bus, train, foot, car, airplane, ship). So if you have successfully registered for the e-gate already, the next time you enter via Tuas or Woodlands by bus, you just need to fill in the MDAC and then enter using e-gate instead of joining queue for manual counter. It really saves you alot of time at the customs. Do take note there are also e-gates on the right side of the customs hall if the left e-gates are occupied. Hope this helps. Thank you.
@@FlyHighCruiseFar but if I register already and can use e gate can I still use the manual instead of using the e gate? Like for example the next time I go again after registering can I go for the manual again?
Hi, thank you for your query. Yes, you can go for manual counter if you want to... we use e-gate cos it's faster and less queue. But if you use manual counter to go in, you must use manual counter to come out. Same as e-gate, in via e-gate must come out via e-gate. cannot switch around as manual counter will issue a stamp on passport in and out. Hope this helps, thank you.
What will happen if i didnt rrgister on MdAc?i will visit malysia in january...can i entry to malysia even i didnt do it.because it will be my first time to malysya plz i need an answer
Hi, thank you for your query. 1. If you are holding a Singapore passport, you DO NOT need to fill in MDAC if you are flying in, cruising in, driving in via private car or taking public transport in via land check point. 2. If you intend to apply for the use of e-gates, then you will need to fill in the MDAC before entering Malaysia via land checkpoint on public transport. You will then need to go to the MDAC verification counters which are opened Mon-Thu, 8am to 7pm. After your verification, you will receive a stamp on your passport and you will need to exit via manual counter when you leave Malaysia after your trip. 3. Subsequent visits, you can directly use the e-gate AFTER filling in the MDAC before your entry into Malaysia via land checkpoints using public transport. Hope this clears up your queries, please let us know if you would like more info. Thank you.
@@FlyHighCruiseFar thank you so much I am moroccan i just just want to visit fo tourisme...and come back to my country...i am not interesteed on eGAte i just want to know if i forgot the mADC what will happen..
Hi, thank you for your clarification. As you are a Moroccan, you MUST fill in the MDAC before entering into Malaysia. You can click on the link below to fill in the registration within 3 days of your arrival into Malaysia, regardless of mode of transport. Otherwise you may be denied entry into Malaysia. imigresen-online.imi.gov.my/mdac/main?registerMain Hope this helps, thank you.
** Please note that your trip must be within 3 days (including the date of submission) I will travel on 11 january and i will arrive on 12 ...what date should i fill MADC? 8 or 9 january? Thank you
Hi, thank you for your comment. If you are arriving on 12 Jan, then you can fill up your MDAC from 10Jan (3 days including day of arrival) Hope this helps, thank you.
Hello, I would like to check if anyone knows if after registering, I came in from SG to MY via car but return from MY to SG via Bus (normal way). Can I still use this? Can I register on Malaysia side returning to Singapore? Any idea?
Hi, thank you for sharing. Not too sure about your scenario because when you enter via car, your passport will be stamped. Technically, you will need to get a stamp when exiting Malaysia. The first time I went to the counter to verify my biometrics, I asked the immigration officer about leaving with the e-gate but he said no, have to get passport stamped. I think that will apply for you case. If you are trying it out, I suggest that you fill in the MDAC as per normal for the day you enter Malaysia. Then when you exit, see if the e-gates can be used. If not, then go the the manual counter. Please do share your experience with us if you try the scenario out. Thanks in advance.
Hi, thank you for your query. The MDAC is actually an arrival card declaration, so the departure date is not as important. If you stay overnight, there is no need to re-register as you are already in Malaysia and not "arriving" again. Hope this helps and please do let us know in the comments if you have any queries. Thank you.
Hi, thank you for your comments. The e-gates are available at both Woodlands and Tuas land checkpoints. Same procedure to follow for both places, submit MDAC each time you want to cross. Hope this helps and please do let us know in the comments if you have any queries. Thank you.
Hi, thank you for your query. No, there is no penalty for not entering JB after you have applied the Arrival card. You just need to apply again for the next time you want to enter Malaysia. Hope this helps. Thank you.
@@FlyHighCruiseFar Thank you for your reply. Is there any e-gate available if you travel by train from Sg to JB sentral and e-gate pass can it be used if travel by train ? Thanks
@@FlyHighCruiseFar Sorry , another question - How to check that you can use the e gate on the subsequent trip after having applied the first registration and manually verified already the first time ? Can you apply the e card 1 week in advance ? Thanks
@@justinaho-s1q Hi, thank you for your comment. After you have successfully verified the biometrics data required, the next time you enter Malaysia via Woodlands or 2nd Link, you should be able to use the e-gate (provided you have applied for the arrival card for this next visit too). There is no way to check in advance, only upon use of the e-gates will you know whether you can use it or not. At the Woodlands CIQ, there is a separate counter at the e-gates that you can approach should there be any issues with the use of e-gates (provided you have previously applied and verified it successfully. This additional counter is not the normal manual counter. Only approach if there is problem with using the e-gates.) No, you can only apply the arrival card within 3 days of your arrival, not 1 week in advance. When you are filling in the arrival card online, there are only 3 days to choose from, the day you are applying and 2 days after. So please only apply within 3 days of your entry into Malaysia. Hope this helps, thank you.
Has any singaporean actually managed to use the E-gate? I have applied but I keep getting error when trying to use it even after applying for MDAC for the visit after successfully already registering for E-gate the previous time.
Hi, thank you for your query. Myself and my friends have used the E-gates several times. I think there may be some issues with the machines at the check points. Some people suggest trying out another machine. BTW, did the immigration officer confirm that your biometrics data are ok? One of my friend was told she cannot use the e-gates as her thumbprint had some issues. Just FYI.
@@FlyHighCruiseFar Hi, thank you for replying. I had confirmed with the officer the first time I applied MDAC and she had confirmed with me I would be able to use the e-gate. The following time I went in to JB via land, I had filled up mdac too, but the E-gate had the error saying "passport validation error".
Hi Claire, that is such a terrible experience to go through. Recently there were some articles and reports pertaining to the use of e-gates and several Singaporeans who managed to use it also ran into problems whereby the machine did not accept. One such Singaporean said he tried another machine and it worked. So I think maybe can try the different machines and if really cannot, go back to the manual counter and ask them to do verification again since you already submitted the MDAC and are at the manual counter. And then try again the next time you go in. All the best.
Hi, thank you for your query. As a cyclist, you will be using the same CIQ checkpoint as passengers taking buses? If yes, then you can use the e-gates. Thank you.
Hi, thank you for your comment. Just register your MDAC before arriving in Woodlands or Tuas CIQ, then proceed to the MDAC verification manual counter to verify. Next visit into Malaysia, you can use the e-gates. Please refer to the video for full step-by-step instructions. Thank you.
Hi, thank you for your question. Yes, you can absolutely use the E-gates to cross from Singapore to Malaysia and back. Please take note you can only use the E-gates at Tuas and Woodlands checkpoints. You must also apply for the use of E-gates and get it submitted and approved before you can start using the E-gate. Please refer to my video on the step-by-step on how to apply, submit and get approval. Should you have any queries, please feel free to let us know in the comments section, thank you so much.
Thank you for your query. Yes the poster does have MACS holder as it was originally only for MACS holders. The poster has added on Singaporeans since 20/1/2023 which means if you are non-Singaporean but MACS holder, you can also use the automated e-gates. For Singaporeans (except Malaysian PR), we can use the e-gates after we have submitted the application and verified at the manual counter. Hope this clarifies the matter for you. Should you have any queries, please feel free to leave us a comment. Thank you.
Hi, thank you for your comment. Yes, if your Singapore passport has at least 3 months validity, just fill in the MDAC online and arrive at either land checkpoint on the date stated on your form. I brought along a soft copy just in case and did tell the immigration officer that I am applying for the e-gates. It is not neccessary to let the officer know because my friend applied without bringing the MDAC nor tell the immigration officer he is applying and is still able to use the e-gate now... but you can let the officer know just in case so that they can verify the biometrics data. On the day of the first visit to the manual counter, you have to exit using the manual counter as well, do not try to exit with e-gate on that day. On the next visit after your submission, please fill in the MDAC online, then proceed to the e-gate and use it. No need to go to the manual counter BUT filling in the MDAC is a must every time you enter Malaysia via the land checkpoints and want to use the e-gate. Hope I have been able to answer your queries. Please feel free to let me know in the comments if you have any additional questions etc. Thank you
3 June 2024
Entered customs. Queuing up, they closed all counters and asked everyone to go to the auto gate on the right. Did not register the form, passed through.
Questions: 1. Can I get the stamp after passing through auto gate? Is it ask at the counter after that? 2. Pass through auto gate and got no stamp, how to pass through Penang airport?
Thank you for your query.
If you use the auto gate, there will not be any stamps given. When you exit through Penang airport, let them know you entered via e-gates in JB and it will be ok. All records are shown in their system.
Hope this helps and apologies for the late reply.
We were there and waited as usual for more than an hour at the manual counter just to get the approval to use the e-gate for our next trip but guess what? The system was down!
Why am I not surprised?
Yikes, what a terrible experience!!
Hi, I have a Malaysian Permanent Residence Card with a Swedish passport. Where can i register my Passport before departure? i heard there's a few registration kiosk in KLIA 1 for the e- gates? Can you do the registration without Departing? meaning only go to KLIA just to register your passport for it?
Hi, thank you for your query.
As you are holding a Swedish passport, you are automatically eligible to use the e-gates at KLIA as it is part of the EU. Do take note that your passport must be embedded with microchip to use the e-gate.
There is no need to register your passport prior to arrival in Malaysia. However, you do need to fill in the MDAC within 3 days of your arrival to Malaysia.
For departure from KLIA, once you have entered using the e-gates, you can automatically depart using them as well.
I am not sure for your case as you are currently residing in Malaysia and asking about use of e-gates when departing. I think you should be able to use it as your passport is in pre-approved list and there is no longer any requirements for e-gate users to pre-register for it. Just ensure that you have filled up the MDAC successfully and then proceed to the e-gates.
Hope this helps, thank you.
saw a news on travelers "overflow" out to road side of JB CIQ , either the E-gate also cannot cope or not many using it, OR singaporeans really hardup.
Found difficult to find register data collom
How about for Singaporean who ride motorcycle to Malaysia? Motorcycle Manual Malaysia can do STEP 2 or not?
Hi, thank you for your comment.
Unfortunately, Motorcycle lane is not eligible for e-gates. Hope this helps. Thank you
Hi, I have successfully applied for the egate when using my previous passport. I am now facing some issues with my new passport when applying for the egate. I had tried serveral time to ask the custom officer to activate for me. But still unsuccessful with the egate activation. When I inserted my passport at the egate, it can be scanned with my name details but after that show verification error and said must proceed to immigration counter. I have already tried and told the custom officer but they keep telling me try again in next visit. Please advise what's went wrong with the egate activation.
Hi, thank you for sharing your experience.
Based on what you shared, you had no issues with the old passport for e-gate use but cannot use the new passport. Based on what the immigration officer said, I think maybe you should do up the MDAC and then go to the manual counter again like it is a fresh new application. When at the counter, let the officer know you want to apply for e-gate and they can do a more thorough biodata verification.
I have a friend who did this and the officer told her she cannot use e-gate because her fingerprints are not clear. So maybe this new application can help "refresh" your data on their system?
Sorry I am unable to help more as I am not part of the Malaysia immigration team, hopefully my suggestion works for you. All the best. Thank you
Your friend managed to resolve the issue at which the woodland checkpoint or tuas checkpoint? As I always travel by tuas checkpoint, and already told the immigration officer several time to activate egate for me. But still not successful.
Hi, no unfortunately it was not able to be resolved. She just needs to use the manual counter because the biodata cannot be verified.
Maybe you can try Woodlands side? Hope this helps. Thank you.
Hi, I went to JB last Dec (on Tuesday morning) & submitted MDAC form before that. Upon reaching JB checkpoint, I went to queue at manual counter (no 6 or 7). After almost 1 hour Qing, my passport get stamped. But the officer didnt take any biometric/fingerprint registration. Will I be able to use E-gate in my next trip? Otherwise, which counter at JB checkpoint that I must queue to get my fingerprint verified? Thank you.
Hi, thank you for sharing. The counter you went to, was it the one with the MDAC E-Gate verification standee? At Woodlands, there are now 1-2 counters which are doing e-gate verification for first time applicants. Previously any counter can use, so I am also not sure whether the verification was completed for you.
A friend of mine went through normal counter, did not say he was doing verification BUT the next time he visited, he tried the e-gates and it worked for him thereafter.
So I suggest you try the e-gate when you next visit. If it doesn't work, there is a counter near the e-gates to help you do verification instead of the normal counters. There will be a standee and signs to identify these counters.
Hope this helps. Thank you.
The counter I went was without MDAC E-gate standee. It was counter no 6 or 7 somewhere in the middle. It was so crowded and super long queue back then.. Thanks for your suggestion and I will try and check it.
Glad I am able to assist. Happy holidays!
Hi, may I ask,
Question 1, let say I go on 24 April 2023, when should I apply MDAC?
Question 2, next time onwards if I wan enter using e-gate, I every time need to apply MDAC right ? But counter verify for the first time only, m I right?
Hi, thank you for your queries.
1. If you are going on 24/4/2023, you can start applying from 22/4/2023. 3 days (including day of arrival).
2. After you have gotten the verification on your first time visit, subsequent visits will still require you to fill in the MDAC before arrival. You just do not need to go counter after that first time.
Hope this helps, thank you.
I have 3 questions.
1. If I have multiple entry visa can i register, but I am not Singapore passport holder.
2. If I have depdent visa in malaysia can i apply for this e gate entry.
3. If I am using motorbike can i proceed to enter through e gate
Hi, thank you for your queries.
1. Only Singapore passport holders are eligible to use e-gates
2. You can apply for MDAC from Malaysia if you have a dependent pass in Malaysia.
3. Motorbike users cannot use the e-gate. It is only for those going in and out of Malaysia on public transport or buses.
Hope this helps, thank you.
Hi ahamed , Im also facing same issues , did you sort out
this issues ?
The screen shown successfully registered but no name on it. Can this be proof ?
U very good
Thanks for your support.
May I know if we can use e-gate for using the train to-and-back to JB?
Hi, thank you for your query.
No, e-gate is not available at this moment for train. Thank you
Do u mean Singaporen still need to fill in MDAC online form ?
Hi, thank you for your query.
No, Singaporeans holding a valid Singapore passport no longer need to fill in the MDAC online form. This applies to both land entry points (ie. Woodlands Causeway + Tuas Second Link) as well flying into KLIA.
Hope this helps, thank you.
i tried to apply last Sunday, and they said only can apply from MON to THUR during office hours. Is it so?
Hi, thank you for your query.
Yes, there is a timing for egate verification for first timers recently. It's Mon - Thu, 8am to 7pm. Before your entry into Malaysia via land checkpoint (bus only), fill up the MDAC and when you are at CIQ, you can go to the MDAC special queue and get it verified. During registration, the immigration officer will request to see the email from MDAC to you. They will take your fingerprints. Then, they will scan your passport into their system. The whole process takes about 5 minutes, if everything is in order.
Hope this helps. Thank you
After i apply i still need to queue at the normal counter for the first time. Or i just go straight to mdac e gate
Hi, thank you for your query. Apologies for late reply as I just got back from a 25 day cruise.
For the first time application, you will need to queue at the manual counter both for entering Malaysia and exiting Malaysia. Only after the application has been approved, i.e. your next visit into Malaysia, then you can use the e-gates.
Hope this helps. Thank you
1:32 can i apply for e-gate if im traveling into malaysia via car? as i need it for leaving malaysia and next time use
Hi, thank you for your query.
If you are travelling into Malaysia via car, you will not be able to verify and use e-gates as it is not available for cars.
If you want to apply for and verify for e-gates use, you can only do so using the manual counters in the CIQ at land check points Woodlands and Tuas 2nd link.
Hope this helps. Thank you.
Hi, does the 30 days social visit entry pass still apply; or does the departure date entered in the MDAC overrides it? Similarly, I believe the departure date cannot be more than 30 days, based on Malaysia's entry permit for social visitors.
Yes, you can only stay in Malaysia for up to 30 days at a time regardless of the departure date entered in MDAC. Thank you
Hi! I am holding a valid SG passport, am I right to say only MDAC is required to use the e-gate? MACS is not required am I right ?
Hi, thank you for your query.
Yes, you do not need MACS if you are holding a valid Singapore passport. To register for e-gates use and verification, please fill in the MDAC within 3 days of your arrival in Malaysia land check points. Once approve, please also fill in the MDAC each time you enter Malaysia via the land check points and KLIA to use the e-gates.
Thank you.
If we do not have the MACS, can we still register? Every visit must apply MDAC only register at manual counter for the one time verification? No need to stamp passport after applying for MDAC right? If take car in can use and how long the MDAC last for, cos i see some say only for 3 days.
Hi, thank you for your query.
You do not need to apply for MACS if you are holding a valid Singapore passport. MACS is more for long term residents in Malaysia.
To use the e-gate with your valid Singapore passport, you need to apply for it by submitting the MDAC (Malaysia Digital Arrival Card). On your first visit after submitting the MDAC, go to the manual counter to verify your biometrics data. Please also exit using the manual counter on the same first visit.
After this "first" submission and visit, your e-gate use should be approved as long as there is no issue with your biometrics. On your subsequent visits to Malaysia, fill up the MDAC each time and then you can use the e-gate directly. No need to go to the manual counter for passport stamping.
There is no e-gate option for cars, e-gate is only applicable for land crossing with public transport and at KLIA airport.
MDAC is for a arrival card, so it is technically valid for that day of arrival. You can only fill in and submit within 3 days of your arrival in Malaysia, e.g. you cannot fill in the MDAC now if you are going to Malaysia on 1/4/2023.
Hope this helps, and please leave us your queries in the comments if needed. Thank you.
@@FlyHighCruiseFarhi, i understand for first time manual counter is still neccessary. What about return to SG, can i use E-gate since biometric was verfied earlier on the same day?
Hi, thank you for your query.
For the first time when you use a manual counter for biodata verification, on the same exit, you will have to go back to manual counter as your passport was stamped on your way into Malaysia.
On your NEXT visit into Malaysia, if you use the e-gates to enter Malaysia, you can then use the e-gate to exit. Or if you choose to use manual counter to enter, you must also exit using manual counter.
Hope this helps, thank you.
Hi there, may i ask if we go in via train, must we still apply for the MDAC E-Card?
Hi, thank you for your query.
For train to JB, there is no need to apply for MDAC as there is no e-gates for use at the train check points. It is manual checks only for trains. E-gate use is only for those taking buses via Woodlands and Tuas as well as flying into KLIA.
Hope this helps, thank you.
Hi.
If I submitted MDCA 3days before arrival.But didn't turn up on the actual day.What will happen?Thanks!
Hi, thank you for your query. It's ok if you do not turn up on the actual day. Just remember to submit again for the day you are going in again otherwise you will not be able to use the e-gates.
Thank you.
Hi, if I enter malaysia via CIQ using the e-gates, will I be able to use the gates at KLIA when i depart?
Hi, thank you for your query.
I personally have not use the e-gates at KLIA but according to the Malaysia immigration, Singapore passports are amongst the approved list of passports to use the e-gates at KLIA. Therefore, I do not think you will have a problem using the egates both at CIQ and at KLIA.
Do share with us your experience if possible, we would love to know more. Thank you.
Now no need the mdac. Do i still need to do it?
Hi, thank you for your query.
If you are using the e-gate, you will still need to fill up the MDAC within 3 days of your entry into Malaysia. Using manual counter, Singapore passport holders can be exempted.
Hope this helps, thank you.
If I enter JB via E-gate, do I have to exit via E-gate too? Or I can do via manual counter also?
Hi, thank you for your query.
If you enter via the e-gate, and you exit using the same land checkpoints, then it is adviseable to use the e-gates to exit. Otherwise, the immigration officer manning the counter may query why your passport did not have the entry stamp.
If you are driving out or flying out, then I do not think that should be an issue as you do not have the e-gate options.
This is just my personal opinion as I have not tried to enter with e-gate and exit with manual counter, do let us know how it goes if you try it. I'm curious too. :)
Thank you.
Hi does MDAC only apply if you go by bus? Can I still use it if I'm driving in and out of JB ?
Hi, thank you for your query.
Yes, MDAC is only for those who are travelling into Malaysia via bus and want to use the e-gates.
For drivers, there is no e-gates to use and thus no need to fill in MDAC prior to your entry.
Hope this helps, thank you.
In the eligibility poster, it says 'All Singaporeans...(Enabled after 20th Feb '23)'. Does this mean this e-gate application will only take place starting from 20 Feb '23?
Hi, thank you for your query. The poster's date (20th Feb 2023) is meant for Malaysia PR's use. All Singaporean passport holders can use the e-gates as of 20/1/2023 and Malaysian PRs can use it after 20/2/2023.
Hope this help clarify your query. Should you have any questions, please let us know in the comments section, thank you.
Can i enter using e gate and exit using manual counter let say i took bus in using e gate and took a car bavk using manual will that be okay ?...
Hi, thank you for your query.
I have not tried this out personally BUT I do not think that will be an issue. It is still the same immigration system, so technically if you enter with e-gates via bus, and then fly out from Ipoh airport, there will just be a record that shows you entered Malaysia on such a date and left on another day.
If u do try it out, please share with everyone here so we know. Thank you!
Just wondering if i am cleared at johor customs using the egates entering malaysia from Singapore and suddenly if i want to cross and exit malaysia via padang besar land border to thailand. There is no egates at padang besar customs and there is no entry stamp on my passport. Is it possible to exit malaysia to Thailand?
Hi, thank you for your query.
If you enter Malaysia from Singapore using the E-gates, you CANNOT exit to Thailand as your passport was not stamped on entry.
So if you plan to visit Thailand from Malaysia, please take note that you cannot use the e-gates at Woodlands & Tuas CIQ.
Hope this helps, thank you.
Hi, may i know when i apply and go to counter i need to show the confirmation screenshot?
Hi thank you for your query.
Technically, you do not need to show the immigration officer the confirmation screenshot.. BUT some of the officers do request to see the MDAC successful submission when you tell them you are applying for e-gates. One of my friend did not mention to the immigration officer about e-gates even though he did submit MDAC. On his next visit in, he breezed right through the e-gates without issues. For me, I did show my MDAC on my HP when requested. So it really depends.
So if you want, do go ahead and let the immigration officer know you are applying for e-gates and have submitted the MDAC, and standby the MDAC if requested for.
Hope this helps. Do let us know if you have more queries in the comments. Thank you.
I saw few videos stated that after you have registered for egate entry, every time you enter you still need to apply MDAC to enter.
Hi, thank you for sharing.
That is absolutely correct, after you have registered and verified your biometrics data, to use the e-gates on your next visits, you need to submit the MDAC.
If you did not submit the MDAC, you can do it on the spot or just use the manual counter on that day in and out.
Thank you.
Hi if next time i want to go by e gate again after 1st time do i still need fill in or can just scan and go without filling form again? And also if for 1st time is stamp and go in cos need to register, when exit can go by e gate or need to do manual to get stamp again?
Hi, thank you for your queries.
Yes, each time you want to use the e-gates, you will need to fill in the MDAC otherwise you may not be able to use the e-gates.
On the first time you go in for approval, because you used the manual counter and had your passport stamped, you will need to exit via the manual counter too. Only on your subsequent visit and entered with e-gates then you may exit with e-gates too.
Thank you
@@FlyHighCruiseFar hi 1 more qn. If we 1st timer apply for macd but the next day we nvr go malaysia due to personal reasons, are we still able to reapply for another time when we visit malaysia so that we can register for e gate? And it can be apllied from both tuas and woodlands just to confirm?
Hi, thank you for your queries.
Yes, you just need to submit the MDAC on your next visit. And you can apply for e-gate verification and approval at both Tuas and Woodlands CIQ (please take note this only applies for those taking bus in, not driving or train).
Hope this helps, thank you.
hi can i check. today i went jb, i told the officer i wish to register for e gate. the officer say he register e gate for me already. then i realise he never take my fingerprints leh... when you guys did verification. did he do your fingerprints?
Hi, thank you for sharing. Yes, the fingerprints must be scanned and verified for the e-gates to be used.
Hope this helps, thank you.
hi I cannot click the date of birth and the date of expiry on the Mac website can anyone help?
Hi I have registered MDAC online & went to the manual counter during my first visit. Submitted my MDAC online again within 3 days upon my 2nd visit. . E-Gate shows error. I was told by a officer , I need to inform custom officer I will be using e gate…next visit .Ask him/her to check the LED display status on the computer screen. Must show Green 3 times to ensure successful registration for the 1st visit. The Fingerprint print scanner will only capture Fingerprints. There isn’t any LED indication light on the machine.
I have to go manual counter re-register again ….ask the officer for LED Indication status.
Hi if my 1st trip to JB is on Fri, I enter by the manual counter. Then if I return to S’pore on the next day Sat, can I start using the e-gate to exit? Or I can only start using e-gate on my next entry into JB?
Hi, thank you for your query.
Regardless how many days you stay in Malaysia, if you enter via the manual counter (to verify your biometrics data on your first visit), you have to exit via the manual counter too.
You can only start using the e-gate on your next entry into Malaysia. And please do take note that you will always need to fill in and submit the MDAC each time you enter Malaysia via the land check points if you want to use the e-gates.
Hope this helps and happy holidays.
Thanks for reply - very clear & helpful. Another question is about filling in the MDAC. It was mentioned filled in within 3 days so if I last min decide to go can I fill in 1 day before or on the day itself? By train or by bus - same procedure right?
Hi, thank you for your compliment and query.
The MDAC has to be filled earliest is 3 days of your arrival but you can also fill it up on the day of your arrival, i.e. on the day itself.
E-gates can only be used when you take bus. I am not too sure if there are e-gates at the train station and whether it can be used too. Please share and update with us if you have successfully used the e-gates at the train station. Thank you.
@@FlyHighCruiseFar Thanks for clarification. I will try it out soon👍
No worries, thank you for your support of our channel too!
Have a great trip and happy holidays!
The screen shown successfully registered but no name on it. Can this be proof ? Check whether successfully registered but said no record. How ?
Hi, thank you for your query.
I am not too sure what you meant with "Screen shown successfully registered but no name on it". Do you mean the Malaysia Digital Arrival Card?
If you have checked on the same website that you use for registeration and it shows no record, that means you may have to re-submit a new arrival card application.
Hope this helps, and do share your updates with us too.
Thank you.
Thanks for your reply.Malaysia Digital Arrival Card (MDAC)
SUCCESSFULLY REGISTERED.
Registration.Personal Information
* Name :
* Passport No. :
* Date of Birth :
DD/MM/YYYY
* Nationality / Citizenship :
SINGAPORE
* Sex :
Please Choose
* Date of Passport Expiry :
DD/MM/YYYY
* Email Address :
* Confirm Email Address :
* Country / Region Code :
+
*Note: International Calling Code. ( eg: +65 )
* Confirm Country / Region Code :
+
*Note: International Calling Code. ( eg: +65 )
* Mobile Number :
* Confirm Mobile Number :
This is what I get after click submit. Please advise
@@FlyHighCruiseFar Check Registration is it for those already verified by going through the manual counter ? or for first time register for MDCA too ?How about Check Egates Eligibility Status ? is this for first time user or for those already using the e gate already ? I am confused, please explain
Hi, thank you for your clarification.
After you have submitted your MDAC, you can go to the same website, on the top, next to "Registration" is "Check Registration". You can click on that and fill in your particulars to confirm that your MDAC was successfully submitted and is valid for the period you are travelling into Malaysia. All your details such as name, passport number etc should be shown clearly. You can also download the PDF onto your HP as a backup in case the immigration officer wants to look.
Thank you
Hi, thank you for your query.
The 'Check Registration' function is just to check that the MDAC submitted was successful and all details correct. For your first time applying to use e-gate, it is best to download the PDF and bring along just in case the immigration officer at the manual counter requests for it.
After your first time at the manual counter to apply to use e-gate, you will still need to submit the MDAC for each and everytime you next enter Malaysia and want to use the e-gates. Without the MDAC submission, you will not be able to use the e-gate even though you have successfully done it previously. (We did an experiment to proof this. After first time applying for e-gates using the manual counter, we went back to JB 2 weeks later and used the e-gates with the MDAC duly submitted. No problem, breezed through e-gates. 1 month later, we went back and purposely DID NOT APPLY for MDAC and tried to use the e-gates. Did not work for us, e-gates did not open. So we stood to one side and did up the MDAC on the spot. Waited 3-5 mins and e-gates worked for us.)
'Check E-gates eligibilty' is something new. I think it is for people who have successfully applied for e-gates use via the manual counter already, and also submitted MDAC for the upcoming trip into JB. If it is your first time applying to use e-gates, this option is NOT for you.
If you have already used the manual counter to apply for e-gates use, then you can check your eligibility here BUT you must have already submitted MDAC for this upcoming visit too.
Hope this helps. Thank you.
hello ! i was applying for mdac to use the egate to enter malaysia but idk what do i filled in under "last port of embarkment" if im travelling from singapore to malaysia and back to singapore ?
Hi, thank you for your query.
Under "Last port of Embarkation", please fill in Singapore. This is the Malaysia Digital ARRIVAL card, which is filled in when we enter Malaysia, thus the last port of embarkation for us is Singapore. When we leave Malaysia, there is no Departure card to be filled in so no worries about that.
Hope this helps, thank you.
after my trip, would i be able to exit using the egate in malaysia ?
Hi, thank you for your query.
For the very first visit when you go through the manual gates to do verification, you have to exit using the manual gates.
On your subsequent visit when you use the e-gates to enter Malaysia, you can use e-gates to exit as well.
Thank you
If I register for the first time already the second time I go for another visits must I register again or js go straight to e gate without registering again?
Hi, thank you for your queries.
With effect from 1 Dec 2023, all foreigners entering Malaysia will need to fill up the MDAC within 3 days of their entry into Malaysia. This applies to all foreign passport holders regardless of mode of transport into Malaysia (i.e. by bus, train, foot, car, airplane, ship).
So if you have successfully registered for the e-gate already, the next time you enter via Tuas or Woodlands by bus, you just need to fill in the MDAC and then enter using e-gate instead of joining queue for manual counter. It really saves you alot of time at the customs. Do take note there are also e-gates on the right side of the customs hall if the left e-gates are occupied.
Hope this helps. Thank you.
@@FlyHighCruiseFar thankuu
@@FlyHighCruiseFar but if I register already and can use e gate can I still use the manual instead of using the e gate? Like for example the next time I go again after registering can I go for the manual again?
Hi, thank you for your query.
Yes, you can go for manual counter if you want to... we use e-gate cos it's faster and less queue. But if you use manual counter to go in, you must use manual counter to come out. Same as e-gate, in via e-gate must come out via e-gate. cannot switch around as manual counter will issue a stamp on passport in and out.
Hope this helps, thank you.
From now on no need use mdac for manual, But if use e gate still need register?
What will happen if i didnt rrgister on MdAc?i will visit malysia in january...can i entry to malysia even i didnt do it.because it will be my first time to malysya plz i need an answer
Hi, thank you for your query.
1. If you are holding a Singapore passport, you DO NOT need to fill in MDAC if you are flying in, cruising in, driving in via private car or taking public transport in via land check point.
2. If you intend to apply for the use of e-gates, then you will need to fill in the MDAC before entering Malaysia via land checkpoint on public transport. You will then need to go to the MDAC verification counters which are opened Mon-Thu, 8am to 7pm. After your verification, you will receive a stamp on your passport and you will need to exit via manual counter when you leave Malaysia after your trip.
3. Subsequent visits, you can directly use the e-gate AFTER filling in the MDAC before your entry into Malaysia via land checkpoints using public transport.
Hope this clears up your queries, please let us know if you would like more info. Thank you.
@@FlyHighCruiseFar thank you so much
I am moroccan i just just want to visit fo tourisme...and come back to my country...i am not interesteed on eGAte i just want to know if i forgot the mADC what will happen..
Hi, thank you for your clarification. As you are a Moroccan, you MUST fill in the MDAC before entering into Malaysia.
You can click on the link below to fill in the registration within 3 days of your arrival into Malaysia, regardless of mode of transport. Otherwise you may be denied entry into Malaysia.
imigresen-online.imi.gov.my/mdac/main?registerMain
Hope this helps, thank you.
** Please note that your trip must be within 3 days (including the date of submission)
I will travel on 11 january and i will arrive on 12 ...what date should i fill MADC?
8 or 9 january? Thank you
Hi, thank you for your comment.
If you are arriving on 12 Jan, then you can fill up your MDAC from 10Jan (3 days including day of arrival)
Hope this helps, thank you.
Hello, I would like to check if anyone knows if after registering, I came in from SG to MY via car but return from MY to SG via Bus (normal way). Can I still use this? Can I register on Malaysia side returning to Singapore? Any idea?
Hi, thank you for sharing.
Not too sure about your scenario because when you enter via car, your passport will be stamped. Technically, you will need to get a stamp when exiting Malaysia.
The first time I went to the counter to verify my biometrics, I asked the immigration officer about leaving with the e-gate but he said no, have to get passport stamped. I think that will apply for you case.
If you are trying it out, I suggest that you fill in the MDAC as per normal for the day you enter Malaysia. Then when you exit, see if the e-gates can be used. If not, then go the the manual counter.
Please do share your experience with us if you try the scenario out. Thanks in advance.
Hi, if i register for the mdac which stated on the day return, however i have a change of mind of staying overnight at JB should i register again?
Hi, thank you for your query.
The MDAC is actually an arrival card declaration, so the departure date is not as important. If you stay overnight, there is no need to re-register as you are already in Malaysia and not "arriving" again.
Hope this helps and please do let us know in the comments if you have any queries.
Thank you.
@@FlyHighCruiseFar Thanks for the answer, one more question does it work at abu bakar custom as well for people travelling to genting or KL?
Hi, thank you for your comments.
The e-gates are available at both Woodlands and Tuas land checkpoints. Same procedure to follow for both places, submit MDAC each time you want to cross.
Hope this helps and please do let us know in the comments if you have any queries.
Thank you.
If I apply the e-gate but did not enter JB that day, will I be penalised or fine ? Thanks
Hi, thank you for your query.
No, there is no penalty for not entering JB after you have applied the Arrival card. You just need to apply again for the next time you want to enter Malaysia. Hope this helps.
Thank you.
@@FlyHighCruiseFar Thank you for your reply. Is there any e-gate available if you travel by train from Sg to JB sentral and e-gate pass can it be used if travel by train ? Thanks
Hi, e-gates are not available for train travel from Singapore to JB. Only by bus for now. Thank you.
@@FlyHighCruiseFar Sorry , another question - How to check that you can use the e gate on the subsequent trip after having applied the first registration and manually verified already the first time ? Can you apply the e card 1 week in advance ? Thanks
@@justinaho-s1q Hi, thank you for your comment. After you have successfully verified the biometrics data required, the next time you enter Malaysia via Woodlands or 2nd Link, you should be able to use the e-gate (provided you have applied for the arrival card for this next visit too). There is no way to check in advance, only upon use of the e-gates will you know whether you can use it or not. At the Woodlands CIQ, there is a separate counter at the e-gates that you can approach should there be any issues with the use of e-gates (provided you have previously applied and verified it successfully. This additional counter is not the normal manual counter. Only approach if there is problem with using the e-gates.)
No, you can only apply the arrival card within 3 days of your arrival, not 1 week in advance. When you are filling in the arrival card online, there are only 3 days to choose from, the day you are applying and 2 days after. So please only apply within 3 days of your entry into Malaysia.
Hope this helps, thank you.
Has any singaporean actually managed to use the E-gate? I have applied but I keep getting error when trying to use it even after applying for MDAC for the visit after successfully already registering for E-gate the previous time.
Hi, thank you for your query. Myself and my friends have used the E-gates several times. I think there may be some issues with the machines at the check points. Some people suggest trying out another machine. BTW, did the immigration officer confirm that your biometrics data are ok? One of my friend was told she cannot use the e-gates as her thumbprint had some issues. Just FYI.
@@FlyHighCruiseFar Hi, thank you for replying. I had confirmed with the officer the first time I applied MDAC and she had confirmed with me I would be able to use the e-gate. The following time I went in to JB via land, I had filled up mdac too, but the E-gate had the error saying "passport validation error".
Hi Claire, that is such a terrible experience to go through. Recently there were some articles and reports pertaining to the use of e-gates and several Singaporeans who managed to use it also ran into problems whereby the machine did not accept. One such Singaporean said he tried another machine and it worked. So I think maybe can try the different machines and if really cannot, go back to the manual counter and ask them to do verification again since you already submitted the MDAC and are at the manual counter.
And then try again the next time you go in. All the best.
hi can cyclist use the e-gate or not?
Hi, thank you for your query.
As a cyclist, you will be using the same CIQ checkpoint as passengers taking buses? If yes, then you can use the e-gates.
Thank you.
How to use Malaysia egate?
Hi, thank you for your comment. Just register your MDAC before arriving in Woodlands or Tuas CIQ, then proceed to the MDAC verification manual counter to verify. Next visit into Malaysia, you can use the e-gates.
Please refer to the video for full step-by-step instructions.
Thank you.
Please advise can use tis method crossing the Causeway from Singapore into Malaysia? Thank you
Hi, thank you for your question.
Yes, you can absolutely use the E-gates to cross from Singapore to Malaysia and back. Please take note you can only use the E-gates at Tuas and Woodlands checkpoints. You must also apply for the use of E-gates and get it submitted and approved before you can start using the E-gate.
Please refer to my video on the step-by-step on how to apply, submit and get approval.
Should you have any queries, please feel free to let us know in the comments section, thank you so much.
I saw the posters stating that you need to be a MACS pass holder to use the E gate. Is that true ?
Thank you for your query. Yes the poster does have MACS holder as it was originally only for MACS holders. The poster has added on Singaporeans since 20/1/2023 which means if you are non-Singaporean but MACS holder, you can also use the automated e-gates.
For Singaporeans (except Malaysian PR), we can use the e-gates after we have submitted the application and verified at the manual counter. Hope this clarifies the matter for you.
Should you have any queries, please feel free to leave us a comment. Thank you.
So for Singaporean, we jus need to fill up the form and register at the counter will do? Thanks !
Hi, thank you for your comment.
Yes, if your Singapore passport has at least 3 months validity, just fill in the MDAC online and arrive at either land checkpoint on the date stated on your form. I brought along a soft copy just in case and did tell the immigration officer that I am applying for the e-gates. It is not neccessary to let the officer know because my friend applied without bringing the MDAC nor tell the immigration officer he is applying and is still able to use the e-gate now... but you can let the officer know just in case so that they can verify the biometrics data.
On the day of the first visit to the manual counter, you have to exit using the manual counter as well, do not try to exit with e-gate on that day. On the next visit after your submission, please fill in the MDAC online, then proceed to the e-gate and use it. No need to go to the manual counter BUT filling in the MDAC is a must every time you enter Malaysia via the land checkpoints and want to use the e-gate.
Hope I have been able to answer your queries. Please feel free to let me know in the comments if you have any additional questions etc. Thank you