They slam them together and don't care, the profit made from a shoddy pallet of bulk gpus, CPUs, boards, cases, power supplies etc and pumped out at high volume makes a decent profit even when 10% are DOA.
What is more confusing, why not send a brand new sealed 4090 under warranty back to the seller instead to a 3rd party repairer to just be a paperweight and a donor card?????😵💫
you shouldn't assume or blame, that this issue was because the MSI -all gpus are checked before they left the factory, and you know it. -you and the customer both, don't know, how many hands touched that gpu, and in what conditions it was storaged, and who build the rig, before it arrived to the customer. ... so I dissagre with your advice on the yt video minature to avoid it. I recommend MSI's 4090s, the only one with guiet coils (no coil whine during heavy load)
Here in NZ that card costs $3500 NZD ($2100 USD). That's a fair amount of coin lost to oxidization due MSI's penny pinching, incompetence, or both. Ouch.
just another reason now on why not to buy MSI stuff. I "reluctantly" bought an MSI board a few months ago after I had a couple Asus boards crap out on me. now I have new fears.
@@utley It's every company nowadays. Lowering quality as much as possible, cutting costs wherever to maximise profit. These decisions were not made from the engineers or designers but the cancer that exists in every big corpo. Also they know how to to fix the GPU sag but they don't want to, because it doesn't benefit them in any way. The market is full or unregulated mediocre products that have planned obsolescence a bit after the warranty they give you.
This is complete non sense and an irresposible comment, these type of things happens on every company, not only msi, happens on asus, zotac, evga, intel, the list goes on.... The real thing is not about the mistakes but how they handle the aftermath. I own a 4090 trio as well and is happily running on my rig since december. That poor fella just got unlucky.... now... why he choose to send it to him instead of claiming the warranty is beyond me.
The same thing happened to der8auer's ASUS 4090 STRIX, he sent it to KrisFix-Germany My guess is the boards sat in some warehouse for a long time before getting into the assembly line and getting the GPU and VRAM soldered on them
I've seen pics of a brand new MSI laptop where the assembler didn't boither using the standoffs for the M.2 dtrive. Just screwed them right to the board! Qulity control just ain't a thing there!
It’s bound to happen, just because something is rare doesn’t mean it doesn’t happen. Quality control just reduces the likelihood of things like this happening but there will always be units that slip through the cracks for any number of reasons
Not lucky I have mine for almost a year as well no issues exact same card. Who knows why that card was damaged like that. 4090s are just heavily scrutinized because of the price. No piece of mass produced hardware is ever going to have 0 bad apples produced. It makes good content to bash on one though 😂
How did this card come to you after it was DOA in a prebuilt ? The owner should have contacted the people who built the system rather than send it to you on his own dime and take the risk of not being able to return it. Even if he could not return it to the prebuilt system builder he could always have gone back to the OEM for an RMA. The story that you were given makes no sense and this is a £1600 card.
The story makes complete sense, you just add in the rest with critical thinking skills. He bought a prebuilt, it didn't work, he likely called the company and they were like, "dang bro that sucks man.... How about we cut you some cash back and forgot about all this mess?" Homie took the money and then sent it in for repair hoping it could be fixed.
cut you some cash back? no you clearly dont know how this works, you dont get "some cash back" you get the full refund or the company risk legal actions, most likely happens is the thing that the guy above us said, probably the company was blaming the customer but the payment platform (paypal, amazonpay, etc) sided with the customer and issued a full refund, so now the conflict is between the assembler and the payment platform.
@@ravell2854 I worked in the prebuilt industry, if you can make a deal you make a deal, if you can't you ask them to send it back and full refund. If he still had the gpu they likely refunded the gpu cost and moved along without worrying about it and yelled at carl for shipping broken crap.
This is very suss. Why didnt the customer return the DOA card to either the manufacturer or the company that made the prebuilt? I was considering picking up this exact model of GPU, as its one of thr 'smaller' AIB 4090s. Im not so sure about it now 😂
I wager a guess, the prebuilt seller refused to take care of it, attempting to blame the customer; subsequently conflict resolution of a payment platform (eBay/Amazon/PayPal) stepped in and awarded the customer a refund on the entire purchase. Of course after that, the customer no longer need to return the build to the seller. Seller acted on the worst instincts of a businessman and ended up getting schooled for that. Seller is responsible for RMA handling. Obviously in this case the seller would do no such thing. MSI does have a contingency for just this sort of case, that there is a warranty active from date of manufacture without valid proof of purchase. It's unclear though what would happen, since the card clearly suffered physical (transport) damage. Those ripped pads are indicative of that. Well it's also obvious the card wasn't soldered correctly because of oxide covered pads, but it's not the primary reason why it was DOA.
@@Jonathan900S well, that gpu is 3x times the price of the whole pc, so no reason to return full computer back, makes no sense, unless "it fell off a truck" as someone said earlier.
WTF. A question: Why would somebody send a 1500 Dollar, new GPU to you, instead of using its warranty? Or do the loose screws mean, that they already broke the seal(and preserved it somehow?), because they have made a damage not covered by the warranty? I am generally curious, because I broke my warranry of my RX 6800 intentionally, as I had no other choice. My beer flowed down from my table into the mesh of my PC , what was fortunately not running, and I could rinse the PCI slot, motherboard and GPU with 96% alcohol. It is working well since.
So customer bought a Pre-built system, the GPU never powered on.... and he had no warranty claim on a $1600+ GPU? Don't get me wrong, Kudos for the donor card, but that's a lot of money to throw away on a brand new card, even if you're rolling in it.
Wow the customer didn't even bother to RMA his card since it was DOA. Perhaps it involved needing him to ship the card back and it was tedious, but he did ship it to northwestrepair for an attempted repair........
What’s sad is the basic math skills of many. If he got a full refund then send the 4090 back for RMA, get a new one and sell it for $1200. Make money from the experience or just use the card in something else. Don’t understand the logic of not getting a warranty item taken care of instead sending to a shop then just give them a $1600 card for free.
Clearly there is more to the story. The owner didn't just buy a prebuilt with this card in it. Otherwise he'd have sent it back to the prebuilt company. This card was likely used, or used heavily, or bought for cheap as "parts" in hopes that nwrepair could fix it.
That's so weird - I'd imagine it won't take much in terms of wrong materials to make that happen. BTW - if you don't know, your SIGLENT oscilloscope has a VNC and Web interface for video capturing :) Saves you from positioning the camera in front of it!
When MSI was caught up in the GPU scalping few years back, I put my foot down to never, never purchase any of their products. They are a scum-company and I will not support them.
@@utleyDon't forget about Gigabyte and their exploding power supplies that they and Newegg knowingly tried to dump on customers desperate for a GPU two years ago. Honestly, if you were to boycott every company that's done something bad, you wouldn't even be able to build a PC at all, let alone buy the parts online.
I still think MSI is sort of the... how do i put it, potentially almost least bad of the terrible sharks in the computer PCB business, because they're all bad. With GPUs you at least have options such as Palit group and Zotac. The one company i nowadays completely refuse to deal with is Gigabyte, for a long long list of reasons. Their warranty service is just baffling, and i have seen their handiwork in warranty "repair". And there were strong reasons to like them about a decade ago!
I would like to know who purchased a Pre-Built computer with a 4090 in it, and did it without a single days warranty 🤭 I have the same card but it is the Gaming X version, it is on my mining rig and runs cooler than all 3070ti cards i have, all 3070s, and the few 3080ti cards I have...
@@Demopans5990 Yeah I used to love EVGA, very good customer service. I have a 3070 ftw Ultra in my personal PC at home, great card, very good temps. But I think EVGA is on it's way out sadly, they don't even have any AMD motherboards now.
Many of the pads under a GPU or RAM are carrying the same voltage or signal so if one stops working the rest still complete the circuit. Defective work can remain hidden until the failure reaches a tipping point. This is how a card like this can cascade through multiple checks only to quickly fail in an end users hands.
Not to mention there's a chance those problematic solder joints make contact at first but stop after some thermal cycles, jostling during shipping, and/or being installed in a way that bends the PCB.
But they are not designed to carry excess load so eventually the ones that are working will fail too. The pads are repeated for a reason ... to balance the load.
@@MrNukealizer You can have a bad solder joint unoticed for years, just the leg of an ic over the pad. Seen than on car body control modules. It will pas all the quality checks and even run for months on the end customer before something shows up. There are some AI inspection machines that use image procesing (which have learned from a set of PROPER soldered boards) to catch these things. But for BGA, ... I dont know.
I also repair graphics cards but through RMA although I only deal with ASRock. My coworkers are the ones that deal with MSI and they always say that this is random but very common. Sometimes after finishing a diag test with no issues, we proceed to do 3d benchmarks on windows as final test and the card just dies with the same issue. The people from the main branch in Taiwan always complain about the repair rate of their cards pushing all the blame on my coworkers when in reality many of their cards have the same issue. Another example with similar issue is the 4070 Ti Ventus, which always gets its pads connecting to memory channel A1 lifted from the PCB.
MSI aren't the only ones to blame. nV is forcing the vendors out of the market by selling the cores at close to MSRP price to them while at the same time providing a competitively priced and well built alternative in FE cards. This cuts into vendor profits and they have to make that up somewhere (in our case, manufacturing). nV is forcing a monopoly and it needs to stop.
I thought that you said you were going to explain why the screws were loose "later" .. but then didn't. It does seem like a loose heat sink that vibrated during shipping might explain why so many pads got ripped, but that doesn't explain why the screws were loose.
@@Jonathan900S It was DOA, that means warranty does apply, i think the owner got the refund from payment platform and not from the seller, thus why he gave the card away like that.
3:36 Donate?? Did.. did the sender just lose his money here? Oh wait, since this was from a prebuilt, I guess they just contact the builder with this video and get their money back or a replacement gpu..
It obviously had guarantee, right? Even as a prebuilt, I'd just contact MSI directly. My heart slipped a little when I saw this video as my brother bought that exact card a few weeks ago but luckily it works fine.
I believe in msi, know their products for years and these errors are very unlikely. Most of the times their products are great, I have a 1060 gaming x which is still in use and works, and now my rig has a meg Z790 Ace and a Suprim X 4090. No other brand (except Asus) can compete with msi in quality. Anybody who wants a pc I tell use asus and msi, if they can choose. (mobo and gpu). Just make sure it is supported with a stand on the farthest end so the PCB doesn't crack, other than that watch out for the memory temperatures and you will be a happy costumer.
@@MrKobold22 There was EVGA, and AMD has Sapphire. Both were staples in quality and their RMA procedures. MSI is shady af, Gigabyte is just pure shit. I'll gladly buy Asus anytime, at least their RMA works fine if shit goes down. Just got my 3080 12Gb fixed a month ago, the warranty isn't even on my name lol.
Wanted to mention EVGA but its not widely available everywhere, and since the 30 series one cannot make a full evga build. and yeah msi is truly in the grey area thats why I consider them "equals" for both of them pulls shady tactics from time to time. gamersnexus covered a serious topic about asus months ago, and before that msi also showed their teeth, so i wonder what comes next... @@sL1NK
@@sL1NK that's funny. I've sent a few motherboards back to Asus and they can never recreate the problem, even when I give them detailed instructions on how to recreate an issue. What they usually do is send the board back unfixed, then I RMA the board again, and then they replace it with something that develops an issue a couple years later. This process typically takes 6 to 8 weeks.
I dont think im yet to see a model that hasnt had at least a few bad cards... all apart from maybe the strix and even they probably have had melted power connections or something
Why would the owner of this gpu not just return the prebuilt and get a free refund/replacement and instead sent it to you to be charged extra and or wait longer?
Was this a new system? You said dead on arrival so I believe so. In that case, the only question I have is why the owner sent it to you rather than make the prebuild company take it back and ship him a working computer. That's exactly the reason for buying prebuilt - you pay them a premium so that any problems are not your problems.
Because the prebuilt company is some guy's small business and they tried to blame the customer and refused to take care of it? Happens every day. And usually the sales platform or payment processor sides with the customer, who gets a full refund and gets to keep the junk.
Hi! It is great to watch your videos before we decide to buy a card. Can you make in the future separate playlists for a different tier and manufacturers of cards, so the people can more easily decide what to buy? Thank you for showing general and individual card flaws!
@@anticharlie1 Last couple gens of EVGA cards had some well known issues. No manufacturer is immune. Board Vendor profit margins are notoriously slim and they aren't given enough time to design the products. EVGA quit the industry for a reason.
Prebuild system builder gave him a refund and probably didn't want the card back. A lot of companies do that these days, they don't want the hassle of paying return shipping and dealing with returns. Sometimes I've asked for a refund for something I bought at Amazon that died, and they just went ahead and shipped a new item, and told me to keep or toss the broken one. Worked for me.
I'm avoiding the whole 40 series line of cards. Pure jank. I'm hoppy with my 3080. Yes, hoppy. It's what us bunnies do when we are happy. MSI lost my faith. That's sloppy production and sloppy \ insufficient testing. And on a nearly $2000 card. Really makes me wonder.
I'm a little worried this is what happened to a MSI 4090 I recently brought. I plugged it in, fans went 100% and then stopped and I get no display from the card. it lights up showing its recieving power but in the bios, it isn't detected in any of my PCIE lanes. It was brought second hand so someone already new the card was borked and the factory seal on the screw was already broken when I got it. so again someone has tried looking at it as its broken. is crap that it was even able to get onto Ebuyers, so it means someone sold it second hand and no one tested it, to see if it actually work. now im stuck with a broken 4090 and waiting to return it....
Couldn't-of the balls just crack/detach from shipping/shock, and moisture in the air oxidised/tarnished the pads. It would explain why 100 pads got ripped off.
this card (and the one with the bug) might be from an obscure factory leak and might never ment for solding to customers because of the issues. I can't believe the card passed any qc test at all !?
The company was probably. I Buy Power. MSI owns them. I bought a pre built from them, with a 4090. My card was doa as well. They just sent me a new one.
Really late as this was 9 months ago. I have the gaming x trio for, I think, year and a half? Right When they came out. Almost RMAed it because I kept getting crashes. Course my issue was the XMP and ram. last 4 months, things are running awesome, and I have a second 4090 gaming x trio on the way for another build (liquid cooled).
I'm surprised that replacement/repair of this card wasn't covered under warranty, seeing as it's a pre-built. Nonetheless, terrible QC from the factory, that's appalling
Wait. So.. customer ordered a pre-built from some company, said company delivered, gpu and - by extendion - computer arrive non-functional and customer does not get a refund? No new, functional computer? Nothing? HUH?!?
Do you have that thermocouple running in some kind of PID loop together with preheat plate, or just with display, as reference, when it's ready for lifting/soldering?
I've sent back my msi 4090 3 times now, they gave me a new one once and tried to fix it the other, this time they've sent their slim version. Hopefully THIS time I have no problems.
After watching MSI reps beg and cajole GamersNexus about critical reviews, "can you not post that fact about our brand name?" "does the title of your review have to have language critical to our brand?" over and over, I will never buy something from MSI
i have a gaming trio 6950xt, hopefully its not garbage as well. But considering xidax has replaced 3 of them in a year, I do not have that much confidence
Love your videos but im sadly dissapointed with this one.... you see, your thumbnail for the video is very misleading and borderline clickbait, expected better from someone like you. You see, these types of thing happens with every card manufacturer, saying "avoid this 4090" is irresponsible from someone like you, You know better than the average consumer that mistakes like this can slip and these doa cards can happen on every company like msi, asus, zotac, evga, expecting a 100% working cards from a factory line is ideal but on the real world that is not the case... thats why warranty over these things exists. I am an owner of a 4090 trio as well and mine is working like a charm, your guy was just an unlucky one but hey! warranty! Pretty dissapointing with your thumbanail man.
I avoid Gigabyte and MSI like the plague, they both have the worst QC and RMA process. Thats if you can get them to RMA a card, most likely they send it back with arrow stickers all over it pointing to nothing.
Me: watching 10 video to how install AMD processor into the AM4 socket and thinking I'm a fucking genius after installing it right. This dude: casually lifting the core.
I sold some of my wife's shoes and purses on ebay so I could buy a 4090. Long story short she left me and about a month after she left my 4090 failed. Now I'm GPUless and wifeless.
You know that it’s not worth buying a product when you are afraid to buy it because of the bad reputation. I will skip the entire 40 series. Because of melting issues, posibilty of fire. And it is over priced.
Have learned a hard lesson from MSI cash back scam (bought mb and cpu within promotion time slot but msi refuse to cash back), will definitely avoid this brand
My 4090 trio gaming x card failed over Christmas only 6 months old finally getting a replacement tomorrow after low stock mine just lost video output no signal in any of the ports
DOA but the owner does not contact said OEM company for a refund/replacement and instead donates it? Is this guy incredibly wealthy or telling half the truth?
yeah, MSI, they make crap with a nice box, video cards and main boards are crap, rush assembly with low level parts that most of the time are working above the specs (that is why they normally do not last more that 3 years, some not even 2 years). Asus is not better, if I had to grade them they are all bad, miss the Intel desktop pro boars and the old Asrock boards, you only find good boards now are on the Intel open boards that only sold to OEM's
moister got under the core somehow and caused corrosion on the pads this could have happened after the pads became unsoldered or torn as they are using lead free solder now and stopped selling leaded solder which is more durable , but because of the poisonous nature of lead and the environment they(governments)banned leaded solder !! !!!! cant say that happened at the factory but is possible , the most likely scenario is damage and lifting of the core happened due too moving and agitation during shipping and receiving and the lead free solder became unsoldered !!! then wherever they stored the prebuilt probably a massive warehouse had moisture in which it go into the PC and GPU and caused the unsoldered pads too corrode !!! this is what i have determined as when a GPU is manufactured it is tested working before it leaves , thus this happened due too shipping receiving and storage ... and the customer in the end got a none working GPU ........ on the off chance this happened at SMC !!! all GPU cores are soldered on bye Computers and a robot for precision and is automated , at the end then it is inspected bye workers with microscopes then put into a test machine and powered on for the first time Vbios installed and quickly memory core and bench tested !!!
Not sure why the buyer just didn't sent it back to RMA right away if it was D.O.A? Or instore credit? These 4090s goes for at least 2800k CAD with tax here in Canada. Even if this was lets say 2 years later, which it isn't for the 40series, there is still the manufacture warranty.
Msi x model can be way better than Asus x or Asus y model can be way better than Msi y , hell sometimes even Galax, Powercolor, Inno3d, Palit etc makes way better models than those two for way cheaper or with way better cost/performance efficency. You obviously gotta review this model by model and not by brand. Msi is usually good brand , i don't want to go to the details but i had Msi components that i used for 11 ,7 and 5 years . I stopped using them because they were too old not that they weren't working so obviously "never work for too long" is wrong but does Msi have shit models ? absolutely but just like any other brand.
The only way i can see this graphics card slipping into an official prebuilt system is if the company had a line of motherboard and cpus all preinstalled with an os and when someone orders they just grab all the predownloaded mobos and slap together all the required parts for their prebuilt systems. Other than that how would a no picture gpu even get put out
How could you spend at least 3k on a orebuilt and not rma it when it doesn't work? I'd be extremely curious what pre built this was cause thats a person with more money than sense
if this was a prebuilt, it's impossible to be past warranty, so why did he send the card to u instead the company he bought his comp at, to get a replacement? 😮
It's not hard to avoid any 4090 when you can't afford it.
🤣🤣
Well even when you can afford it some things aren't worth it.
Laughs in 4090 and 4080 😂😂😂😂
its worth if you buy it to last at least 5 years , if you pretend to swap card each 1.5 years ,dont waste money in expensive ones :S@@princeking1562
Hahaha, thanks for the laugh!
How can this possibly be shipped out from a vendor, to the prebuilt company, then a final consumer, and no one noticed this card did not ever work.
All that was on their mind was profit
They slam them together and don't care, the profit made from a shoddy pallet of bulk gpus, CPUs, boards, cases, power supplies etc and pumped out at high volume makes a decent profit even when 10% are DOA.
Odd odd getting doa is no quality inspection. Is no inspection at all. Put the pc together close it and send it. So sad.
What is more confusing, why not send a brand new sealed 4090 under warranty back to the seller instead to a 3rd party repairer to just be a paperweight and a donor card?????😵💫
@@Alex-ii5pmit came in a prebuilt system
What baffles me is why they sent the card to you, instead of having the builder of the prebuilt warranty it?
I think he got a refund.
@@northwestrepairand how much did he pay for you to fix it?
@@RandomDeforgehe didn't fix it, if he did probably 4 or $500.
@@northwestrepair How much do you charge for resoldering melted 12vhpwr connectors? I've always wondered lol.
@@Orlyy repair is repair.
Same price as if I had to reball the core or solder a single resistor.
you shouldn't assume or blame, that this issue was because the MSI
-all gpus are checked before they left the factory, and you know it.
-you and the customer both, don't know, how many hands touched that gpu, and in what conditions it was storaged, and who build the rig, before it arrived to the customer.
...
so I dissagre with your advice on the yt video minature to avoid it. I recommend MSI's 4090s, the only one with guiet coils (no coil whine during heavy load)
Here in NZ that card costs $3500 NZD ($2100 USD). That's a fair amount of coin lost to oxidization due MSI's penny pinching, incompetence, or both. Ouch.
just another reason now on why not to buy MSI stuff. I "reluctantly" bought an MSI board a few months ago after I had a couple Asus boards crap out on me. now I have new fears.
@@utley It's every company nowadays. Lowering quality as much as possible, cutting costs wherever to maximise profit. These decisions were not made from the engineers or designers but the cancer that exists in every big corpo. Also they know how to to fix the GPU sag but they don't want to, because it doesn't benefit them in any way. The market is full or unregulated mediocre products that have planned obsolescence a bit after the warranty they give you.
@@utleywhat're the other reasons?
@@VandelgardSo True.
This is complete non sense and an irresposible comment, these type of things happens on every company, not only msi, happens on asus, zotac, evga, intel, the list goes on.... The real thing is not about the mistakes but how they handle the aftermath.
I own a 4090 trio as well and is happily running on my rig since december. That poor fella just got unlucky.... now... why he choose to send it to him instead of claiming the warranty is beyond me.
The same thing happened to der8auer's ASUS 4090 STRIX, he sent it to KrisFix-Germany
My guess is the boards sat in some warehouse for a long time before getting into the assembly line and getting the GPU and VRAM soldered on them
Just amazing how this card made it past quality control, makes one think that there isn't any.
it's called msi control
I've seen pics of a brand new MSI laptop where the assembler didn't boither using the standoffs for the M.2 dtrive. Just screwed them right to the board! Qulity control just ain't a thing there!
It’s bound to happen, just because something is rare doesn’t mean it doesn’t happen. Quality control just reduces the likelihood of things like this happening but there will always be units that slip through the cracks for any number of reasons
@@swilleh_ MSI paying their employees poorly could directly result in employees not caring enough to make these type of mistakes.
My MSI Gaming Trio 4090 has been nothing but stellar for over a year. I guess I got lucky, huh?
Not lucky I have mine for almost a year as well no issues exact same card. Who knows why that card was damaged like that. 4090s are just heavily scrutinized because of the price. No piece of mass produced hardware is ever going to have 0 bad apples produced. It makes good content to bash on one though 😂
@@GuyX2013I mean He bashes gigabyte as well but My triple fan 3060 is making me really proud especially with those excellent temps 😅
My MSI slim 4090 been going strong in my new build. I honestly love the card.
How did this card come to you after it was DOA in a prebuilt ? The owner should have contacted the people who built the system rather than send it to you on his own dime and take the risk of not being able to return it. Even if he could not return it to the prebuilt system builder he could always have gone back to the OEM for an RMA. The story that you were given makes no sense and this is a £1600 card.
The story makes complete sense, you just add in the rest with critical thinking skills. He bought a prebuilt, it didn't work, he likely called the company and they were like, "dang bro that sucks man.... How about we cut you some cash back and forgot about all this mess?" Homie took the money and then sent it in for repair hoping it could be fixed.
cut you some cash back? no you clearly dont know how this works, you dont get "some cash back" you get the full refund or the company risk legal actions, most likely happens is the thing that the guy above us said, probably the company was blaming the customer but the payment platform (paypal, amazonpay, etc) sided with the customer and issued a full refund, so now the conflict is between the assembler and the payment platform.
@@ravell2854 I worked in the prebuilt industry, if you can make a deal you make a deal, if you can't you ask them to send it back and full refund. If he still had the gpu they likely refunded the gpu cost and moved along without worrying about it and yelled at carl for shipping broken crap.
The whole system probably fell off a truck....
its better ask seller to pack the card separatly from the rest of the system because that 4090 is heavy.
This is very suss. Why didnt the customer return the DOA card to either the manufacturer or the company that made the prebuilt?
I was considering picking up this exact model of GPU, as its one of thr 'smaller' AIB 4090s. Im not so sure about it now 😂
Wow, why wasn't that 4090 still under warranty? Just RMA it, as a DOA.
I wager a guess, the prebuilt seller refused to take care of it, attempting to blame the customer; subsequently conflict resolution of a payment platform (eBay/Amazon/PayPal) stepped in and awarded the customer a refund on the entire purchase. Of course after that, the customer no longer need to return the build to the seller. Seller acted on the worst instincts of a businessman and ended up getting schooled for that.
Seller is responsible for RMA handling. Obviously in this case the seller would do no such thing.
MSI does have a contingency for just this sort of case, that there is a warranty active from date of manufacture without valid proof of purchase. It's unclear though what would happen, since the card clearly suffered physical (transport) damage. Those ripped pads are indicative of that. Well it's also obvious the card wasn't soldered correctly because of oxide covered pads, but it's not the primary reason why it was DOA.
prebuilt doesent have seperate warranty on gpu just the whole computer
@@Jonathan900S well, that gpu is 3x times the price of the whole pc, so no reason to return full computer back, makes no sense, unless "it fell off a truck" as someone said earlier.
WTF.
A question: Why would somebody send a 1500 Dollar, new GPU to you, instead of using its warranty?
Or do the loose screws mean, that they already broke the seal(and preserved it somehow?), because they have made a damage not covered by the warranty?
I am generally curious, because I broke my warranry of my RX 6800 intentionally, as I had no other choice. My beer flowed down from my table into the mesh of my PC , what was fortunately not running, and I could rinse the PCI slot, motherboard and GPU with 96% alcohol. It is working well since.
Pro tip …. Gpus usually have a 3 year warranty
Better pro tip: don't buy nvidia as all their cards have been low quality for 2 generations now.
@@tilburg8683 Nvidia makes their own series and they are trash sure. Msi is just a different trash. Check out other card manufacturers.
My gtx 970 still kicking, though haven't put in under heavy load in quite some time
So customer bought a Pre-built system, the GPU never powered on.... and he had no warranty claim on a $1600+ GPU? Don't get me wrong, Kudos for the donor card, but that's a lot of money to throw away on a brand new card, even if you're rolling in it.
Scary- I have one just like that- except mine works like a champ. Hopefully this was an anomaly.
Wow the customer didn't even bother to RMA his card since it was DOA.
Perhaps it involved needing him to ship the card back and it was tedious, but he did ship it to northwestrepair for an attempted repair........
The answer to that is in the comments.
he got a refund mate
What’s sad is the basic math skills of many.
If he got a full refund then send the 4090 back for RMA, get a new one and sell it for $1200.
Make money from the experience or just use the card in something else.
Don’t understand the logic of not getting a warranty item taken care of instead sending to a shop then just give them a $1600 card for free.
Clearly there is more to the story.
The owner didn't just buy a prebuilt with this card in it. Otherwise he'd have sent it back to the prebuilt company.
This card was likely used, or used heavily, or bought for cheap as "parts" in hopes that nwrepair could fix it.
That's so weird - I'd imagine it won't take much in terms of wrong materials to make that happen.
BTW - if you don't know, your SIGLENT oscilloscope has a VNC and Web interface for video capturing :) Saves you from positioning the camera in front of it!
When MSI was caught up in the GPU scalping few years back, I put my foot down to never, never purchase any of their products. They are a scum-company and I will not support them.
I agree. Asus turned to shit too unfortunately, so not a whole lot of great brand names anymore.
@@utleyDon't forget about Gigabyte and their exploding power supplies that they and Newegg knowingly tried to dump on customers desperate for a GPU two years ago.
Honestly, if you were to boycott every company that's done something bad, you wouldn't even be able to build a PC at all, let alone buy the parts online.
@@Okusar I never heard about that, but Ive never built any gigabyte computers before either.
I still think MSI is sort of the... how do i put it, potentially almost least bad of the terrible sharks in the computer PCB business, because they're all bad. With GPUs you at least have options such as Palit group and Zotac.
The one company i nowadays completely refuse to deal with is Gigabyte, for a long long list of reasons. Their warranty service is just baffling, and i have seen their handiwork in warranty "repair". And there were strong reasons to like them about a decade ago!
Asus and MSI, Asus laptops are terrible trash
I would like to know who purchased a Pre-Built computer with a 4090 in it, and did it without a single days warranty 🤭
I have the same card but it is the Gaming X version, it is on my mining rig and runs cooler than all 3070ti cards i have, all 3070s, and the few 3080ti cards I have...
Dead bugs, and dead pads... GPU quality control is going out of control! Hurry and grab that cash money board partners, the market is drying out.
The surprise EVGA comeback nobody was expecting
@@Demopans5990 Yeah I used to love EVGA, very good customer service. I have a 3070 ftw Ultra in my personal PC at home, great card, very good temps. But I think EVGA is on it's way out sadly, they don't even have any AMD motherboards now.
Many of the pads under a GPU or RAM are carrying the same voltage or signal so if one stops working the rest still complete the circuit. Defective work can remain hidden until the failure reaches a tipping point. This is how a card like this can cascade through multiple checks only to quickly fail in an end users hands.
Not to mention there's a chance those problematic solder joints make contact at first but stop after some thermal cycles, jostling during shipping, and/or being installed in a way that bends the PCB.
But they are not designed to carry excess load so eventually the ones that are working will fail too. The pads are repeated for a reason ... to balance the load.
@@MrNukealizer You can have a bad solder joint unoticed for years, just the leg of an ic over the pad. Seen than on car body control modules. It will pas all the quality checks and even run for months on the end customer before something shows up. There are some AI inspection machines that use image procesing (which have learned from a set of PROPER soldered boards) to catch these things. But for BGA, ... I dont know.
Man, how do you manage all these repairs so fast including video editing and managing social media. Badass.
The oxidation is just an outer layer, isn't it? If so then you can polish the pads and use them normally.
I think he also said that about a 100 pads got ripped off. Even 50 are probably more than you would feasibly want to fix.
the RTX 4090 was released on October 12, 2022 , why this card cannot be claimed via warranty ? it may be only 1 year old at the best ?
I also repair graphics cards but through RMA although I only deal with ASRock. My coworkers are the ones that deal with MSI and they always say that this is random but very common. Sometimes after finishing a diag test with no issues, we proceed to do 3d benchmarks on windows as final test and the card just dies with the same issue. The people from the main branch in Taiwan always complain about the repair rate of their cards pushing all the blame on my coworkers when in reality many of their cards have the same issue. Another example with similar issue is the 4070 Ti Ventus, which always gets its pads connecting to memory channel A1 lifted from the PCB.
which brand do you recommend to buy GPU from?
@@doctor_who1 google for a tier list. it depends on the specific model and generation. a good brand in one gen can turn crap into the next
@@doctor_who1I would go Zotac.
@@utley no way.. thats worse the anything.. lol.
@@Ryan-re1rs not sure why, Ive always had great luck with them.
Why did the customer not RMA the PC to the manufacturer? Its a warranty case and not a self made accident
… This scares me cause I have an MSI 4090…. Hey maybe I’ll hit you up one day 😂
the 4090 wasnt in the warranty ? dont know you had to repair it if he could just ask for a new one from the vendor he bought the prebuilt one
MSI aren't the only ones to blame. nV is forcing the vendors out of the market by selling the cores at close to MSRP price to them while at the same time providing a competitively priced and well built alternative in FE cards. This cuts into vendor profits and they have to make that up somewhere (in our case, manufacturing). nV is forcing a monopoly and it needs to stop.
I thought that you said you were going to explain why the screws were loose "later" .. but then didn't. It does seem like a loose heat sink that vibrated during shipping might explain why so many pads got ripped, but that doesn't explain why the screws were loose.
I feel bad for that 4090 owner :(
exactly how i feel ..
Owners should be rather wealthy if can afford spending a half or 2/3 of monthly salary.
why? you have warranty, not like you lost money anyway
@@ravell2854 there isnt a warranty just on gpu just whole pc
@@Jonathan900S It was DOA, that means warranty does apply, i think the owner got the refund from payment platform and not from the seller, thus why he gave the card away like that.
Why would you not send DOA Card back to MSI when its on warranty ?
3:36 Donate?? Did.. did the sender just lose his money here?
Oh wait, since this was from a prebuilt, I guess they just contact the builder with this video and get their money back or a replacement gpu..
The question is why the owner did not do rma in first place? He could have gotten new gpu instead of sending the gpu to the youtuber. Right?
DOA.....send the whole rig back....?Hello!!!!
Jesus Christ who just donates a 4090, how much money do you have, that's like 3-4 of my entire current pc
I have that same card and it's powered on since october 2022 and had zero problem with it...
can't imagine buying a card at that price point is dead, i am thinking avoid MSI
Why didnt the customer just RMA it?
Nice video. Don't these GPUs come with a warranty? I've sent one or two back for work b4.
It obviously had guarantee, right? Even as a prebuilt, I'd just contact MSI directly. My heart slipped a little when I saw this video as my brother bought that exact card a few weeks ago but luckily it works fine.
Don't worry. Msi products never work for too long.
I believe in msi, know their products for years and these errors are very unlikely. Most of the times their products are great, I have a 1060 gaming x which is still in use and works, and now my rig has a meg Z790 Ace and a Suprim X 4090. No other brand (except Asus) can compete with msi in quality. Anybody who wants a pc I tell use asus and msi, if they can choose. (mobo and gpu). Just make sure it is supported with a stand on the farthest end so the PCB doesn't crack, other than that watch out for the memory temperatures and you will be a happy costumer.
@@MrKobold22 There was EVGA, and AMD has Sapphire. Both were staples in quality and their RMA procedures. MSI is shady af, Gigabyte is just pure shit. I'll gladly buy Asus anytime, at least their RMA works fine if shit goes down. Just got my 3080 12Gb fixed a month ago, the warranty isn't even on my name lol.
Wanted to mention EVGA but its not widely available everywhere, and since the 30 series one cannot make a full evga build. and yeah msi is truly in the grey area thats why I consider them "equals" for both of them pulls shady tactics from time to time. gamersnexus covered a serious topic about asus months ago, and before that msi also showed their teeth, so i wonder what comes next... @@sL1NK
@@sL1NK that's funny. I've sent a few motherboards back to Asus and they can never recreate the problem, even when I give them detailed instructions on how to recreate an issue. What they usually do is send the board back unfixed, then I RMA the board again, and then they replace it with something that develops an issue a couple years later. This process typically takes 6 to 8 weeks.
i always had a preconcept against this 4090 model... it doesnt even have vapor chamber... wtf...
I dont think it needs one. They run no hotter than 3080Ti
I dont think im yet to see a model that hasnt had at least a few bad cards... all apart from maybe the strix and even they probably have had melted power connections or something
Have the X Trio and haven't had any issues yet.
That seems like the card was dropped and stayed in a humid area for a long time.
Why would the owner of this gpu not just return the prebuilt and get a free refund/replacement and instead sent it to you to be charged extra and or wait longer?
Why didnt the owner return the pc?
Was this a new system? You said dead on arrival so I believe so. In that case, the only question I have is why the owner sent it to you rather than make the prebuild company take it back and ship him a working computer. That's exactly the reason for buying prebuilt - you pay them a premium so that any problems are not your problems.
Because the prebuilt company is some guy's small business and they tried to blame the customer and refused to take care of it? Happens every day. And usually the sales platform or payment processor sides with the customer, who gets a full refund and gets to keep the junk.
@@SianaGearzNope it was an official MSI Prebuilt, the alleged owner posted a comment mentioning the model.
Hi! It is great to watch your videos before we decide to buy a card. Can you make in the future separate playlists for a different tier and manufacturers of cards, so the people can more easily decide what to buy? Thank you for showing general and individual card flaws!
That would be a great thing! Like a Tier system of reliability or smth.
He has previously shat on every manufacturer except evga, but since they no longer make cards I guess we are just out of luck 😥
@@anticharlie1 Last couple gens of EVGA cards had some well known issues. No manufacturer is immune. Board Vendor profit margins are notoriously slim and they aren't given enough time to design the products. EVGA quit the industry for a reason.
Why did the customer not just send it back?
Prebuild system builder gave him a refund and probably didn't want the card back. A lot of companies do that these days, they don't want the hassle of paying return shipping and dealing with returns. Sometimes I've asked for a refund for something I bought at Amazon that died, and they just went ahead and shipped a new item, and told me to keep or toss the broken one. Worked for me.
I'm avoiding the whole 40 series line of cards. Pure jank.
I'm hoppy with my 3080. Yes, hoppy. It's what us bunnies do when we are happy.
MSI lost my faith. That's sloppy production and sloppy \ insufficient testing. And on a nearly $2000 card. Really makes me wonder.
I'm a little worried this is what happened to a MSI 4090 I recently brought. I plugged it in, fans went 100% and then stopped and I get no display from the card. it lights up showing its recieving power but in the bios, it isn't detected in any of my PCIE lanes. It was brought second hand so someone already new the card was borked and the factory seal on the screw was already broken when I got it. so again someone has tried looking at it as its broken. is crap that it was even able to get onto Ebuyers, so it means someone sold it second hand and no one tested it, to see if it actually work. now im stuck with a broken 4090 and waiting to return it....
Couldn't-of the balls just crack/detach from shipping/shock, and moisture in the air oxidised/tarnished the pads. It would explain why 100 pads got ripped off.
Wow. Could the pads have been caused by transporting a pre-built PC with the video card in place? The weight of the 4090 cooler on is a lot.
this card (and the one with the bug) might be from an obscure factory leak and might never ment for solding to customers because of the issues. I can't believe the card passed any qc test at all !?
The company was probably. I Buy Power. MSI owns them. I bought a pre built from them, with a 4090. My card was doa as well. They just sent me a new one.
Really late as this was 9 months ago. I have the gaming x trio for, I think, year and a half? Right When they came out. Almost RMAed it because I kept getting crashes. Course my issue was the XMP and ram. last 4 months, things are running awesome, and I have a second 4090 gaming x trio on the way for another build (liquid cooled).
I'm surprised that replacement/repair of this card wasn't covered under warranty, seeing as it's a pre-built. Nonetheless, terrible QC from the factory, that's appalling
Sad, kinda wish u would fix the pads and give it back to him.. most of your videos are a sucess to repair this was disappointing.
That's too hard to fix 100 bad pads. Better to save the core for a donor card.
It cannot be reliably fixed.
Wait. So.. customer ordered a pre-built from some company, said company delivered, gpu and - by extendion - computer arrive non-functional and customer does not get a refund? No new, functional computer? Nothing? HUH?!?
Do you have that thermocouple running in some kind of PID loop together with preheat plate, or just with display, as reference, when it's ready for lifting/soldering?
I've sent back my msi 4090 3 times now, they gave me a new one once and tried to fix it the other, this time they've sent their slim version. Hopefully THIS time I have no problems.
After watching MSI reps beg and cajole GamersNexus about critical reviews, "can you not post that fact about our brand name?" "does the title of your review have to have language critical to our brand?" over and over, I will never buy something from MSI
i have a gaming trio 6950xt, hopefully its not garbage as well. But considering xidax has replaced 3 of them in a year, I do not have that much confidence
Love your videos but im sadly dissapointed with this one.... you see, your thumbnail for the video is very misleading and borderline clickbait, expected better from someone like you. You see, these types of thing happens with every card manufacturer, saying "avoid this 4090" is irresponsible from someone like you, You know better than the average consumer that mistakes like this can slip and these doa cards can happen on every company like msi, asus, zotac, evga, expecting a 100% working cards from a factory line is ideal but on the real world that is not the case... thats why warranty over these things exists. I am an owner of a 4090 trio as well and mine is working like a charm, your guy was just an unlucky one but hey! warranty!
Pretty dissapointing with your thumbanail man.
I avoid Gigabyte and MSI like the plague, they both have the worst QC and RMA process. Thats if you can get them to RMA a card, most likely they send it back with arrow stickers all over it pointing to nothing.
Me: watching 10 video to how install AMD processor into the AM4 socket and thinking I'm a fucking genius after installing it right.
This dude: casually lifting the core.
Why wouldn't the owner RMA the card with MSI? They RMA even if it was a prebuilt. I did it with my 3080 in a prebuilt.
I'm flabbergasted that ANY QC even the dumbest one could have let pass such a broken card with no f**g display ! Shame on MSI !!
I sold some of my wife's shoes and purses on ebay so I could buy a 4090. Long story short she left me and about a month after she left my 4090 failed. Now I'm GPUless and wifeless.
You know that it’s not worth buying a product when you are afraid to buy it because of the bad reputation.
I will skip the entire 40 series. Because of melting issues, posibilty of fire. And it is over priced.
Have learned a hard lesson from MSI cash back scam (bought mb and cpu within promotion time slot but msi refuse to cash back), will definitely avoid this brand
My 4090 trio gaming x card failed over Christmas only 6 months old finally getting a replacement tomorrow after low stock mine just lost video output no signal in any of the ports
I was so close to buying that model! Luckily I went with the Gigabyte Aero, great card.
DOA but the owner does not contact said OEM company for a refund/replacement and instead donates it? Is this guy incredibly wealthy or telling half the truth?
yeah, MSI, they make crap with a nice box, video cards and main boards are crap, rush assembly with low level parts that most of the time are working above the specs (that is why they normally do not last more that 3 years, some not even 2 years).
Asus is not better, if I had to grade them they are all bad, miss the Intel desktop pro boars and the old Asrock boards, you only find good boards now are on the Intel open boards that only sold to OEM's
I would have asked you for a report then threatened MSI until I got a new replacement 4090. Who donates a 4090 for spares ?
moister got under the core somehow and caused corrosion on the pads this could have happened after the pads became unsoldered or torn as they are using lead free solder now and stopped selling leaded solder which is more durable , but because of the poisonous nature of lead and the environment they(governments)banned leaded solder !! !!!! cant say that happened at the factory but is possible , the most likely scenario is damage and lifting of the core happened due too moving and agitation during shipping and receiving and the lead free solder became unsoldered !!! then wherever they stored the prebuilt probably a massive warehouse had moisture in which it go into the PC and GPU and caused the unsoldered pads too corrode !!! this is what i have determined as when a GPU is manufactured it is tested working before it leaves , thus this happened due too shipping receiving and storage ... and the customer in the end got a none working GPU ........ on the off chance this happened at SMC !!! all GPU cores are soldered on bye Computers and a robot for precision and is automated , at the end then it is inspected bye workers with microscopes then put into a test machine and powered on for the first time Vbios installed and quickly memory core and bench tested !!!
Not sure why the buyer just didn't sent it back to RMA right away if it was D.O.A? Or instore credit? These 4090s goes for at least 2800k CAD with tax here in Canada. Even if this was lets say 2 years later, which it isn't for the 40series, there is still the manufacture warranty.
no comments??
I got an MSI 4090 Suprim and I have thankfully never had any issues with it!! 🤞
Don't worry. Msi products never work for too long.
@@swilleh_ Better than Asus at least 🙏
@@Helmutlozziat least asus 10 series wasn't as bad as msi
Msi x model can be way better than Asus x or Asus y model can be way better than Msi y , hell sometimes even Galax, Powercolor, Inno3d, Palit etc makes way better models than those two for way cheaper or with way better cost/performance efficency. You obviously gotta review this model by model and not by brand.
Msi is usually good brand , i don't want to go to the details but i had Msi components that i used for 11 ,7 and 5 years . I stopped using them because they were too old not that they weren't working so obviously "never work for too long" is wrong but does Msi have shit models ? absolutely but just like any other brand.
4090 is rather new and if system is bought new... Why did you ever bother? Just trashed at least $2000?
I've been seeing so many of these around me needing fixed as well. Crazy this GPU has some real issues
The only way i can see this graphics card slipping into an official prebuilt system is if the company had a line of motherboard and cpus all preinstalled with an os and when someone orders they just grab all the predownloaded mobos and slap together all the required parts for their prebuilt systems. Other than that how would a no picture gpu even get put out
I think it's better if the owner of this GPU to take a RMA to MSI or ask the prebuild PC company to do so.
MSI has the worst products, had bad experience with them twice on both AMD & Nvidia cards.
What a gigachad customer. . Sends a 4090 . Finds out the factory of msi is at fault.. donates the card instead of throwing shade on msi .
lol MSI messing up laptop hinges and now 4090's hat is next :P
if this was a prebuild, why did the owner not just do a DOA RMA claim? seems weird?
The Main reason the card fails is that the manufacturer is MSI. I never purchase anything from them.
Thanks you so much friend, you help me so much same, wow its very hard here and you help much much same, thanks ❤🫶
I was going to make a donation but I don't even have enough money for myself
How could you spend at least 3k on a orebuilt and not rma it when it doesn't work? I'd be extremely curious what pre built this was cause thats a person with more money than sense
I have the same attitude towards tech work but I have 1/10th resources keep helping the not so savvy :)
Hello Northwest repair,
Do you still repair graphics cards
I have a 4090 strix with a cracked pcb
if this was a prebuilt, it's impossible to be past warranty, so why did he send the card to u instead the company he bought his comp at, to get a replacement? 😮
I really wonder why the owner send his card to a third party shop.
Dead on arrival, warranty sticker in place... back to the seller it goes.
Is it safe to say MSI 4090 x SLIMS are good to buy and they've fixed the issue?
Their RDNA2 and RDNA3 cards suck too. Speaking from experience.
Can the oxidization not be removed?
Yes, but what about the many ripped pads? Beyond economic repair.