ฝัง
- เผยแพร่เมื่อ 28 ก.ย. 2024
- Learn how having a killer assistant can unleash your business. Trevor Mauch, CEO of one of America's fastest-growing companies, Carrot, and his executive assistant, Jen Delamotte break give you a behind the scenes look at what life is like at a fast-paced, high-growth startup. They share their struggles, wins, and lessons learned. Check out what a "day in the life" of this EA looks like...
Catch Part 2, released 3/29/2022: • The Next Level for You...
Looking for an assistant? Jen can help! thekickassista...
Connect with Jen's private Facebook group for assistants at bit.ly/30mvROW
Full show notes at carrot.ly/6V9u
3:00 - How Jen and Trevor’s business relationship all started.
5:55 - What are some to the tasks Jen started out doing for 5 to 10 hours per week and the struggle to “what to have her do” in the beginning.
10:00 - As Carrot and Trevor began to grow, Jen started to step into new roles. Learn about the evolution of responsibilities.
12:55 - Managing the different personality traits that Trevor has compared to Jen and an Executive Assistant should have.
15:50 - Some of the random tasks that Jen does that people would probably look at and say “wow, you’re really like Trevor’s Mom.”
20:45 - Segway into critical communication, how it’s evolved over the years between Jen and Trevor, and what they use to communicate better.
26:40 - The evolutions and training of how emails are organized and prepared for Trevor to see and respond to. He typically logins to email once or twice per week. Creating the non-negotiables of communication.
33:10 - Openness and transparency… Getting out of email and comfortably allowing Executive Assistants into your messages.
38:14 - What has Jen noticed about Trevor giving up control of things. What has been the toughest things for him to give up?
44:30 - Building communication candor.
45:30 - What are some of the struggles Jen currently has with working with Trevor.
47:30 - The importance of setting time boundaries. Requests for tasks to be completed and how that currently looks now.
51:30 - What Jen does on a daily basis to know what she is supposed to be working on. And, when she hits the overwhelmed stage, what does she do to back-up and refresh.
53:45 - How by creating environment build on processes has helped Trevor and Jen be more productive.
1:01:15 - Rapid fire… 2-minutes of tips and hacks that they’ve been able to get done.
1:05:20 - What is the biggest thing Trevor wouldn’t be able to do without Jen
This episode of the CarrotCast has been a long time in the making. Two of our most commented episodes have been about hiring an Executive Assistant.
So it's about time that we have, the World's BEST Executive Assistant, Jen Delamotte, on the CarrotCast.
Jen has been with Carrot from the start. Actually before the start!
On this episode, we're going to dive into Jen's journey with Carrot and Trevor as she went from 5 to 10 hours per week, hopping into blog posts and some marketing tasks that she really didn't enjoy to turning into a really amazing asset and person.
We're also going to explore her thoughts on what she's not liked, liked, and sometimes struggles with while managing the day-to-day, upper-level, work of a high-quickstart CEO like Trevor is.
Carrot wouldn't be where it is today without Jen!
So, enjoy this episode and pull out why it's so important to think about time and revenue within your businesses.
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/ oncarrot
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carrot.com
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This is actually a dual role ... EA and PA. I think it's really important for people to understand there is a significant difference between the two. Very few true EAs would be OK with managing dirty laundry, doing housekeeping or getting cars cleaned. If an employer is looking for personal care they need to be very clear about that and the role should be clearly defined as a Personal Assistant (PA) with Executive Assistant (EA) responsibilities.
I 100% agree. Over the years we’ve learned a lot together and created more definition for the EA role. I’d never had Jen do any things like laundry or cleaning my car, but over the years she did help me with lots of things that branched over into my personal life (scheduling haircuts, ensuring I have lunches some days at the office, etc).
Like you said It definitely is important to be really clear on expectations ahead of time
As a seasoned Executive Assistant 20+ years, this was an amazing conversation. Kudos to both Trevor and Jenn for being so candid. I've been through similar struggles
It all comes down to good communication!
Thank you!
Great content! I recently inherited an EA position and feel WAY out of my league. This video eased a few of my concerns. The relationship between an EA and their executive(s) evolves over time through clear communication, questions and observing.
Yes Beth, communication is huge. Things can get hard when you’re working that closely together if communication isn’t there.
I absolutely LOVED this video 👏🏼 some really great tips and different aspects to help assistants improve in the workplace 😊 would love to hear more tips from Jen 😄
Yes Jen is sharing more and more for EAs which excites me a lot that she’s able to impact lots of EAs and execs now!
I enjoyed watching this video from an administrative assistant perspective. Thank you.
So glad you did this interview. I was (unexpectedly) offered a similar role at a local startup and ... I'm just really glad to see this. 👍🏾 I don't think the role will work out as well for me long-term as it obviously has for Jenn, but videos like this help.
Excellent source of information - breaking down each person's perspective and expectations...very valuable!
Thanks for the feedback and perspective there Philip, we appreciate you! 👍
i would love an updated version of this :)
Levi! Thank you, try this 😊 th-cam.com/video/ze5dlyJ5V20/w-d-xo.html
I'm a new Assistant. This was helpful. Thank you!
So happy to offer some value! Be sure to catch Trevor and Jen's more recent update/part 2 of this conversation next! 🧡
This seems to be a description of a Personal Assistant vs an Executive Asst. Any clarification between the two roles?
Funny I just had this conversation with a carrot customer today! So honestly the lines between various types of assistant roles have changed so much over the last 10-20 years that there is generally a lot of overlap between them. Most EAs do some personal items. I would say I likely do about 10% “personal” things for Trevor anymore, Where most PAs focus on solely personal items, but might occasionally help with business needs; maybe bank runs or things like that. My main focus is more on Carrot or his other businesses but I still do other personal things for him. For instance, I'm currently working on getting their garage door replaced. Really where that comes in though is through the clarifying conversation around the needs of the exec going into the role at the start of the relationship. If you aren't ok with doing personal things and they are needed in the role, the role might not be the right fit. We made it clear upfront from the start what I was willing to do and not do. And those lines have changed over the years - we've drawn boundaries as my workload changed but we are clear where needs are and everything. I hope that helps add some clarity and answers your question! Thanks for watching and questioning! - Jen
What systems are useful as a EA ie: task list, calendar organiser
Hey MsFalaniko! Trevor's assistant Jen is going to be hosting a live panel and Q&A session on March 31st for our yearly Carrot Summit! You should definitely swing by and strike up a conversation with them both! Summit.Carrot.com
Great video!
This is awesome guys, have you checked out Leila hormozi? She has great fundamentals which is what you’ve guys all touched on.
Ps. Can we get a 3 year update?
Dude Jarvis thank you so much! Funny enough we JUST made an update/pt 2 to this video a couple months back 😀 Go check it out and let me know what you think! th-cam.com/video/ze5dlyJ5V20/w-d-xo.html
Brilliant work you guys. This is very practical advice and I picked up a lot of great hacks from you both. It is so obvious that mutual respect and trust is also key to your relationship.
Hiring my first EA this month - listened through this video twice & took 3 pages of notes! No joke! So many other videos on hiring assistants for REI speak on how to onboard VAs. This is the first I've found that actually addresses hiring an EA that will grow and evolve with you. Incredibly helpful content - thanks, guys!
Excellent I’m glad you got a lot out of it!
This was excellent!! Thank you!! 🔥
This video has helped me alot in prepare for interviews. Great insight as an EA.
great conversation! got so many great tips and insight.
A joy hearing efficient tools and techniques to enhancing the relationship between assistant and lead (boss/manager). Thank you for your time!
Thank you for leaving your thoughts Mel! The whole reason we make this kind of stuff is hoping that it helps someone else along the way :)
I’ve sent this video to tons of coaching clients over the last year. I’ve probably listened to it 5Xs times over.
Excellent and informative discussion..good job
Thank you for this! It really helped me. I am a CEO that does not know how to best utilize a EA. I love it!
why use Voxer when theres Whatsapp?
This is an awesome conversation even 3 years later. I'm so thankful you put this together. This is extremely helpful.
❤ Thank you so much for sharing Scott! The whole point with this stuff is to provide value and make an impact 👊
Thank You 💯
Jen Is Great And On Point 🎯
You Guys Work Well Together
I love this! Great content!
Hi, great video! Mind sharing the link to the colby score episode please?
Hey Craig, check it out here th-cam.com/video/7AClw-hOjjI/w-d-xo.html It's an oldy, but certainly a goody :)
@@GetCarrot great thanks 👍
New subbie here because of this video :)
This was very helpful
We're glad to hear it!
audio quality feedback - the limiter is too aggressive, set to half of where it is. Love the content though!
@@GetCarrot 🥕 Sorry, dynamics are fine, there's something called a "noise gate" on your vocal processing device, I would recommend setting this to half the power that it's set to right now.