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Not so impressed with SunReef. I've had basically 3 attempts to dive the ex HMAS Brisbane through SunReef and all failed to eventuate. The first first attempt was about 2 years ago and perhaps I can accept that most of it was my fault because I was not aware of some stringent medical certificate requirements - although that point could have been made more prominent in the promotions for the dive. The second attempt was, again, understandable since it was cancelled due to unfavourable weather. The third attempt was a "tentative" booking made for a few days after the second attempt, that depended on the number of participants. That was also cancelled for the sole reason that there were only two participants for that day, which fell short of the minimum four as decreed by their inflexible policy. Obviously that policy was due to profitability issues and to some extent that can be understood. However, its stringent application took no consideration of the fact that I flew from Melbourne with most of my equipment for the express purpose of diving the wreck. In other words, the fact that I spent money & wasted time to go on that dive counted for absolutely nothing. There was no problem in obtaining a refund for the prepaid fee. Again, my choice of timing to go on that dive was not optimal but very little, if any, information was provided to warn people of the higher tendency for unfavourable weather around that time of year and how that can impact on the possibility of going ahead with a dive. To me, that reflects the low level of customer service and consideration, resulting in a very spoilt one week's vacation. There's a barrage of information on the web about the dive - most of it is promotional. As with most advertising, most of the important information that can impact on their customers' arrangements tend to be relegated to the fine print and couched in legalese. To me, that's a good way of losing customers. At least in my case, I'll not be seeking the services of SunReef anytime soon.
Thank you for the message about your experience. In reviewing the comments. Sunreef has maintained within their policy and the standard policies set within the dive industry. Medical questionnaires which lead to the requirement of a medical clearance from a doctor is required as a liability coverage and is set out by industry standards. I have seen the emails sent out which does state this in the booking confirmations. This is with every dive centre that follows industry standard rules. Weather is unpredictable and out with the control of the operator. There is no real time when weather is best or optimal as it can turn in a day. We have worked for dive centres all over the world. Every centre we have worked at has had the minimum number of 4 customers to run a trip. At 4 customers you are break even due to fuel costs, overheads and crew costs. No reasonable business is going to run loss making trips. We are sorry you haven’t had luck on getting to dive the Brisbane when coming up from Melbourne and hope you will one day. Stay safe and keep diving.
@@BlueHorizonDiving With regards to the medical clearance, I stated that I had no issue with the requirement other than the suggestion to emphasize the requirements prominently. With regards to the weather, again, I stated that there was no issue other than to emphasize that weather conditions at certain times of the year will result in more frequent cancellations. I have dived in a number of places including Thailand, Bali, Fiji and Vanuatu and in a number of these locations, I went for a dive even where there were less than 4 participants. You want to adhere to your policy at ALL costs - that's your prerogative. You mentioned all of costs associated with keeping your business afloat, which is nothing new and a standard response, but you didn't mention my costs in coming up and wasting my time, other than to offer your "apology". In doing so, you've certainly lost me as a customer, but then that's no major concern to you and your hope of having me come up for that dive will most certainly not eventuate. I will stay safe and keep diving, but not with SunReef.
Thank you for expressing your concerns, Sunreef is a seperate business to Blue Horizon Diving. While we appreciate feedback, feedback about the dive operations should go to Sunreef themselves. We really appreciate you watching our videos!
The reason why is you are placing these comments about another operator onto our content. Most people will take these comments against our business not them online. We support the industry as a whole and will always justify diversity industry positions. Our response is reasonable and just. We also do contract work with them as well from time to time. If you had an issue, as advised you should be advising this onto their profiles and not onto our profiles.
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SUBSCRIBE for weekly diving videos: th-cam.com/users/BlueHorizonDiving
What to watch next? We dive the LEGENDARY WOLF ROCK in Australia 🇦🇺 ! Check it out here > th-cam.com/video/BDXFqITmSSM/w-d-xo.html
Holly is the only diver, that I have been with, who you can actually understand talking underwater through her reg
It is defo her hidden talent
Hello Mark and Holly. Wife and I are in La Paz right now. Amazing footage. Great B roll on the intro.
No way that is awesome. You going to dive Socorro when there?
I love hearing Holly having a great time on the wreck! 😀 look forward to seeing more of the control room … all the marine life - wow! Love it. 👌
The inside of the wreck is awesome. 😎 Hahah yeah she is just so happy and excitable on dives, even after 1,500 dives she still gets so excited 😂
Fantastic wreck dive! Are lionfish an invasive species there as well? Thanks
Thanks mate. No lionfish are native here
You guys should come with me at the poor knights in New Zealand
Mark dived Poor Knights in 2016 and loved it. Hope to come over in 2023
This was an awesome dive! Does Sunreef offer double tanks? This could be a great dive site for a tech (extended) dive.
Sadly no twinsets but if you bring your sidemount gear you can. We have alot of twinset and CCR divers who come on boats and do tec dives on it.
Wow!!
What were those silver dollar looking fish near the end of the video that had yellow tips on the dorsal and anal fins? Those guys look so chill.
They are called Butter Bream and are so awesome. They will swim upto you and swarm around you 😂
@@BlueHorizonDiving
I have not encountered them in South Florida. I really like those fish. Thanks for the reply. 😃
@@davelundergoesunder Anytime Dave 😊
Recently found your channel. The content is great! Please accept this comment with the best of intentions: it's time to improve image quality.
Thank you very much!
Thank you. We upgraded to GoPro 11, but GoPros struggles in low vis and murky water.
Not so impressed with SunReef.
I've had basically 3 attempts to dive the ex HMAS Brisbane through SunReef and all failed to eventuate. The first first attempt was about 2 years ago and perhaps I can accept that most of it was my fault because I was not aware of some stringent medical certificate requirements - although that point could have been made more prominent in the promotions for the dive. The second attempt was, again, understandable since it was cancelled due to unfavourable weather. The third attempt was a "tentative" booking made for a few days after the second attempt, that depended on the number of participants. That was also cancelled for the sole reason that there were only two participants for that day, which fell short of the minimum four as decreed by their inflexible policy.
Obviously that policy was due to profitability issues and to some extent that can be understood. However, its stringent application took no consideration of the fact that I flew from Melbourne with most of my equipment for the express purpose of diving the wreck. In other words, the fact that I spent money & wasted time to go on that dive counted for absolutely nothing. There was no problem in obtaining a refund for the prepaid fee. Again, my choice of timing to go on that dive was not optimal but very little, if any, information was provided to warn people of the higher tendency for unfavourable weather around that time of year and how that can impact on the possibility of going ahead with a dive. To me, that reflects the low level of customer service and consideration, resulting in a very spoilt one week's vacation.
There's a barrage of information on the web about the dive - most of it is promotional. As with most advertising, most of the important information that can impact on their customers' arrangements tend to be relegated to the fine print and couched in legalese. To me, that's a good way of losing customers. At least in my case, I'll not be seeking the services of SunReef anytime soon.
Thank you for the message about your experience.
In reviewing the comments. Sunreef has maintained within their policy and the standard policies set within the dive industry.
Medical questionnaires which lead to the requirement of a medical clearance from a doctor is required as a liability coverage and is set out by industry standards. I have seen the emails sent out which does state this in the booking confirmations. This is with every dive centre that follows industry standard rules.
Weather is unpredictable and out with the control of the operator. There is no real time when weather is best or optimal as it can turn in a day.
We have worked for dive centres all over the world. Every centre we have worked at has had the minimum number of 4 customers to run a trip. At 4 customers you are break even due to fuel costs, overheads and crew costs. No reasonable business is going to run loss making trips.
We are sorry you haven’t had luck on getting to dive the Brisbane when coming up from Melbourne and hope you will one day.
Stay safe and keep diving.
@@BlueHorizonDiving With regards to the medical clearance, I stated that I had no issue with the requirement other than the suggestion to emphasize the requirements prominently. With regards to the weather, again, I stated that there was no issue other than to emphasize that weather conditions at certain times of the year will result in more frequent cancellations.
I have dived in a number of places including Thailand, Bali, Fiji and Vanuatu and in a number of these locations, I went for a dive even where there were less than 4 participants. You want to adhere to your policy at ALL costs - that's your prerogative. You mentioned all of costs associated with keeping your business afloat, which is nothing new and a standard response, but you didn't mention my costs in coming up and wasting my time, other than to offer your "apology". In doing so, you've certainly lost me as a customer, but then that's no major concern to you and your hope of having me come up for that dive will most certainly not eventuate.
I will stay safe and keep diving, but not with SunReef.
Thank you for expressing your concerns, Sunreef is a seperate business to Blue Horizon Diving. While we appreciate feedback, feedback about the dive operations should go to Sunreef themselves. We really appreciate you watching our videos!
@@BlueHorizonDiving If that's the case, then why did you respond the way you did to my first comment?
The reason why is you are placing these comments about another operator onto our content. Most people will take these comments against our business not them online. We support the industry as a whole and will always justify diversity industry positions.
Our response is reasonable and just.
We also do contract work with them as well from time to time.
If you had an issue, as advised you should be advising this onto their profiles and not onto our profiles.