Hermès Quality Issues EXPOSED | What Happened to My Kelly Belt?!
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- เผยแพร่เมื่อ 5 ก.พ. 2025
- Disappointed. That’s the only word I can use to describe my experience with the third Hermès Kelly Belt I bough. For years, Hermès has been a brand synonymous with perfection, so imagine my surprise when my €1,000 belt arrived with noticeable packaging and quality flaws.
In this video, I dive deep into my shocking unboxing experience, the frustrating exchange process, and why I never expected this from Hermès. Have you ever faced luxury quality issues like this? Let me know your thoughts in the comments!
Watch my original unboxing here:
• What I Got for Christm...
My name is Mary, I'm a luxury lover on an average income - especially in love with designer handbags.
I'm all in for preloved and hunting down a bargain, with a little splurge here and there.
The older I get, the more I realize, how time is the most precious thing we can have: therefor, I want to spend less and be more mindful with my money.
Stick around for my luxury lover journey to a more minimalist and mindful mindset!
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Omg lumi so sorry to hear. I have bought a lot of Hermes items and never had these issues. But like you said, I’m fortunate to live next to an Hermes boutique so I get to see what I am buying
Thank you for your comment! I wish I could browse in the store and actually see the items, before I buy them 🧡
Ich bin wirklich gespannt, wie diese Geschichte weitergeht. Deine kurze Vorschau lässt ja nichts Gutes ahnen. Ich halt dir ganz fest die Daumen, dass der Austausch noch klappt. ❤
Wahrscheinlich kommen noch 2 andere Videos dazwischen und voraussichtlich am 8.Februar die Fortsetzung der Hermes Geschichte 🙈
Unbelievable how messed up this belt is 😢 I am sorry you have to go through all of this. Can’t wait to see how this all works out, I pray you get a perfect one 🥰
Thank you for your kind comment 🥰 - I was really lost for words with what happened next 💔
Oh Mary so sorry and now the end of the video has me worried. Keep us posted 👛🛍️🦆🚢🙏
Thank you DeeDee 💔 what happened next, really made me lost for words. There‘ll probably be two more videos in between and then the update on this Hermès story
I purchased a kelly belt online. There is one part of my belt where stitches are not done properly..
So it's not only you who encountered an hermes quality issue.
In my case, they didn't apologise and just sent to France to get it repaired. They didn't even guarantee that it's free of charge to get it repaired. Really awful experience.
😱 Thank you for sharing, eventhough I‘m sorry this happened to you! They should exchange it for a perfect one, instead of making you wait for a repair. Wow I would be so mad 💔
I have to admit I did not expect a positive outcome from reading the title. I am super curious how long the whole process will take, but I know you will keep us posted 😅🥰
And can we take a moment to say how amazing that make-up is and how timelessly elegant you look in this video? 🤩🤩
Worst part about it: it will get way worse 😭🙈.
Thank you for your kind words 🥰
@ oh noooo, I still cross my fingers for a good outcome!!! 🤞🤞🤞
Ohh Mary, I can already tell the next one is going to be them either F’in up again or refusing your exchange. I hope you got it sorted eventually.
@@geoffparks7577 you’re onto something there 😭
Hi Marie, I'm so sorry you had this experience so early in the journey with Hermes. I personally own a few items myself and am an avid Hermes lover. And although I totally agree with you that at this price point and reputation, the products should be in pristine condition, I also believe we're all human. In the end, it comes down to how customer service handles it, which, as it seems, they will screw up big time, in your case. However, your quality issue is not a singular case. You had a product shipped out to you, damaged by what seems inproper storing, I purchased a pair of Chypre sandals totally crooked and missshapen last summer. Each sandal differed in width, despite being the same size. If I wouldn't have purchased them directly at Hermes, I could have bet they were counterfeit. Aditionally, the leather was scrached. As you can imagine I was shocked and sad after scoring these rare sandals online, the same way you did with the belt. The customer service though went above and beyond to help, they were super helpful and responsive, both via mail and phone. In the end, I recieved a new beautiful pair of my perfect Chypre sandals. It did take a while as they were sent back to quality control and replaced after inspecting them. So maybe this is what you can fight for, to have it checked by quality control (including your camera footage) and have them decide instead of the customer service associate. I know this is an awful experience and will most likely have you never buy sth again, as it is the cherry on top after your in store experience. However, I can assure you, this is not the brands value of their customers, they are truely one of the best in customer service, customer experience and product quality and you got really unlucky. Sorry for the long post. Ich drücke Dir die Daumen und hoffe es klappt mit dem Umtausch. LG
Thank you for your comment - no need to apologize for a long one, I‘m happy to read through your experience! For the exchange of the belt I was in contact with two Hermès employees: one via E-Mail and later on one on the phone. Both were very kind and polite and at least gave me a good feeling, but the outcome - so far - unfortunately was absolutely not what I would have expected - at all 🙈. There will probably be 1-2 more videos inbetween and then the next part of my Hermès experience probably uploaded on February 8th. Dankeschön 🥰
I’m kind of speechless at the end of the video and the turn this story most likely is going to take 😬😬
You won’t believe, what happened next 😫
@ 😳🫠
Thanks for this video! No Hermes for me.
Thank you for your comment 🧡
You must always open straight away just to make sure that the article is in the box!!!!!
I thought I could trust a company like Hermès 😰 - but you’re absolutely right, someone could have stolen even during the shipping process
It happened to me with a bracelet. They didn’t want to replace it so I had to wait weeks to get it repaired. The bracelet literally fell apart the second time I wore it. Honestly, Hermès is no exemption, we come across items that are not the best quality.
Wow that’s shocking, I never heard about such an experience with Hermès 😱 - what kind of bracelet was it?
@ it was the mini Kelly double tour bracelet.
@ so sorry this happened to you 💔
If these luxury brands cared about quality, they would have an outlet selling pieces (irregulars) that didn't make the cut. But they don't (I have a LV key cles, that clearly is not up to par. It is made with 2 different pieces of canvas and the color discrepancy is obvious). I believe these brands think the consumer is stupid because they are so desperate to own something from the brand, they're willing to buy an irregular piece and pay full price.
The crazy thing about it: even the brands that do have outlets - they seperatly produce most of the items for the outlets to begin with, it’s hardly any „boutique pieces“ with irregularities to be found there 🙈
I was considering to buy Hermes belt and tried on a Kelly belt in their Rome boutique, but didn’t like the leather quality, felt plasticy which is weird for such expensive item made of leather... glad I didn’t buy it online and seen in person before considering despite it being so popular on social media
Thank you for sharing your experience with that belt 🧡
I have two Kelly belts and am not particularly impressed with the quality. The rosegold hardware discolored immediately and the leather strap on the other one has deformations similar to yours. I didn't make a complaint because I knew what the reaction would be anyway.
Thank you for sharing your experience. Yaah, the reaction turned out not so great 😅🙈 (even though the employees were super kind - the outcome was a mess). Update to come 🙈
A cliffhanger!!!😮. I can’t wait to find out the end of this story!!! I don’t care what company it is, they all are capable of having quality issues!!! Never be afraid to speak out!!! These companies are held on a pedestal, and people act like the company is doing them a favor when they should be happy that we choose to spend money there and it’s US who does THEM the favor!!!
Probably two more other videos to come, and then the Hermès part 2 on February 8th. I can’t believe, what happened next - and I bet you won’t believe it either 🙈
@@LuMiLevelUpWe have a collab on February 8th!
@@dawnlovescouture2644 I know, it’s part of, why I unfortunately was out, eventhough I love the idea 💌 - I have already scheduled videos until mid February and have to slide in the Hermès update 🙈
@ Ohhh, I missed that! Sorry! We’ll get you next time!
So sorry to hear that. It's just not good enough!!
Thank you for your comment 🧡
Oh no!!!
And it will get even worse 😭
I have never shopped at Hermes! Sounds awful and I empathise!
Thank you Daniel, this really didn’t go as planned 🙈
It's all about making profit these days. Quality is dead! 😭
So true and so 💔
Why in heavens name did you buy three Kelly belts? I’ll watch the video.
@@moff8631 if I really like something, I tend to get it in different color options 🙈. Maybe that’s another video idea: items that I got multiples of 😂🙈
💕💕😇
@@TopkibblesTopKibbles 🍊💔
You do seem to have the worse luck 😢
„It's me, hi, I'm the problem, it's me“ 🙋🏻♀️😂
you could have send it for a refund, it was an easier process. I understand you wanted to exchange it, therefore it was a bit confusing
With a refund, I‘m unfortunately not sure, when I would have been able to score another black and palladium belt on the website. And I wouldn’t want to pay the new increased price, because of „their fault“. But I bet a return would have been easier than an exchange 🧡
Ridiculous
What exactly? Spending that much on a belt? Or expecting a perfect item at that price point? 🤔
The belt is not broken. It is an adjustable belt. You just need to know how to use it.
I know that it is adjustable, it is my third Kelly belt. But it arrived deformed and therfor it has a permanent bend on that part of the leather. The adjustable leather parts don’t line up nicely with each other, where the belt has been misshapen for too long - even after storing it properly for weeks. Can’t you see the issue on the video material or pics?
@ That bend is normal for the Kelly belt. I have a lot of Kelly belts. That is just the way the belt is.
@@betsyavallone4314my other 2 Kelly belts don’t have it and aline perfectly 🤔 minute 5:18 for example shows the issue quite well. It even sticks up from the body at that part, when wearing it
@@betsyavallone4314 I have a Kelly belt and it does not have that bent. It lies flat in any size setting!
@@iuli3se honestly: I would be shocked, if THIS was normal and happening regularly on that Hermès belt. Not even the Amazon dupes that I’ve seen, have such a bent 😅🙈
This really doesn’t look good.🫣I am so afraid the belt never arrived or something,but I understand something went really wrong..😢
I hope you’ll put the continuing video soon. For the rest I’ll send positive energy your way❣️❤️
Luckily it's not THAT bad, like never even arriving - but still quite bad. I couldn't believe my eyes 😅. Probably two more videos in between and then the update on the Hermes Story