Anil Pandey Official Video I Managing Difficult Conversations I Anil Pandey Speaks I AP Speaks

Anil Pandey Official Video I Managing Difficult Conversations I How to get success in professional career I Leadership Lessons I Anil Pandey Speaks I AP Speaks
In this amazing video, Anil Pandey explains, the ways to manage the difficult conversations that professionals usually come across in their regular engagement with customers, colleagues and the ecosystem. He has talked about each of these situations, giving examples of how the stakes are different in each situation, you being a services provider, a customer or internal customer and what will make you get to Win-Win position. He has stressed upon the importance of knowing the customer’s perspective, so that you align your performance and commitment around your service excellence to the fullest customer satisfaction. At the same time, he has analyzed situations where customers would have defaulted and you should emphasize the challenges the=at customers need to pay attention to. He, in his exemplary style has given the art & science of managing the difficult situations beautifully without compromising on commitment and still resolving the situation for mutual benefits. He has also talked about the transaction analysis at length to manage conflict free discussions and negotiations in business and personal transactions. He has further described, how professionals should increase their awareness about themselves, surrounding, ecosystem, peers, supervisors, customers and the social strata. He then emphasizes on understanding the ego states and how they impact the human transactions resulting into humongous mental energy losses and spoilage of inter-personal relationship..
This video is a storehouse of amazing knowledge created by Anil Pandey's deep study, research and analysis of his 3+ decades of corporate and professional experience where he has worked more than 200+ international clients & their CEOs/CIOs, gaining experience and ideas to solve business problems and help professionals manage difficult situations and conversations.
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