The final section of this video helped me a lot. I installed my doorbell camera "properly" and everything didn't fit very snug, and there was a small gap where i could see the cables. This definitely isn't water-safe and i was concerned so i watched this video. I installed the wedge backwards... oops.. lol!
I'm confused, looking to buy this to use on WIFI only. Is the power adaptor ONLY used for setup in the house to make it easier? Then once installed the doorbell is powered by ONLY the 2 doorbell wires and not the power cable? Thanks
Your power connections on the video are opposite to my instructions in the reolink diagram booklet. On my reolink, the RED 24v DC connection wire is on the bottom screw and the BLACK wire connection is on the top screw. The wiring is correct because it works fine. I have the UK version, which comes with a 24v output DC transformer.
Just installed the doorbell and it works. Great video that makes the installation easy... almost. I did install a 256 GB micro SD card and the Reolink app does not detect the card. I then pulled it out and manually formatted the card to FAT 32 and then reinserted. Still does not detect. I then took a known good micro SD card (16 GB) and put that into the doorbell. Still not detected. I'm out of ideas short of sending the doorbell back and hoping a new one rectifies the problem.
I just got mine last week and test it out today. The short/long power input cable isn't color code (red&black) like in the video. My came with both wires set are black. I did ohm it out, but those don't have DMM may wire it incorrectly. I am not sure it matter, but thought to mention that help someone.
If your camera is the POE version, then just connect the camera via a RJ45 cable. If it's the WiFi version, then you need to power up the camera separately.
@@ReolinkCamerasHow can we make this door bell safe, to not be steal from the door? I dont see any safe lock for this, so anyone can detach the door bell and steal it?
I had done a lot of research and landed on Reolink security camera system. Naturally I wanted a doorbell in the same system. Unfortunately the installation method does not work in Europe, where we tend to have houses with thick brick walls. Why no battery powered option? Order canceled and search start for another security system. Shame.
I just installed the Reolink with the wedge. Why did I use the wedge? Because I stalled my doorbell at the corner of where two walls come together (i.e. 90 degrees). If I would have installed the doorbell flat then half of the view would have been of wall in the corner where I installed it. The wedge forces the camera away from the wall so that I get more view of what's actually happening on the porch and not the wall it's installed next to.
Agree! I think we could try it in the future! But what do you mean doorbell cables? You could power the wifi version by power adapter. Any problems, please feel free to contact Reolink support: support@reolink.com
I have just bought (UK) the WiFi version and it came with the doorbell, plug in Chime and a Transformer with UK plug (Input 230 vAC & Output 24vAC) and a long cable in two parts with connectors. This means the doorbell can be powered 24/7, without need to have to re-charge batteries every now and then. I didn't know that it came a Transformer, having already bought one of Amazon.
This is where the ring doorbell shines and this has now put me off from buying this. You can slap a ring doorbell anywhere as long as it connects to WiFi. With this you are forced to drill holes through your wall to power it. Such a stupid design
Bit of a random question, but can I connect this doorbell to the internet wirelessly while simultaneously connecting a lan cable to a Reolink NVR which is offline (purely for recording)?
Thanks for your question. You can connect this doorbell to an existing doorbell wiring. Here's a guide: support.reolink.com/hc/en-us/articles/10313334138265-Install-Reolink-Video-Doorbell-to-Existing-Doorbell-Wiring/ We will make a new video to demonstrate how to connect it to the existing doorbell wiring in the future. 😀
Good to know! I just ordered this last night & if I can’t hard wire it, I’ll have to return it. Who wants a wire & large plug coming from their doorbell? Reolink, you really should have thought this one out before producing it.
@@GiveThx4Him You misunderstood. They use the power adaptor for the set up in the comfort inside the house.. After that you connect it to the wires of your old bell. Disconnect your old bell/chime first, or bypass it as they show in User Guide.
Do I need a transformer for this? My current bell doesn't work and I don't even know where the transformer is. Can I just plug in an adapter to a wall socket and run that wire to the bell?
Yes, you could power on the doorbell via power adapter. If still no work, please contact Reolink support at support@reolink.com, then we will help to fix it.
I've heard there is an issue with having the wifi doorbell on a different VLAN from the NVR. Even when routing between the VLANs is allowed. I'm using a Unifi setup, and it isn't possible to put an SSID into the same VLAN as the wired network. Nor would I want to for security and management. Has this been fixed??
Hi, please check the details here: support.reolink.com/hc/en-us/articles/19805360124569-How-to-Use-Amazon-Alexa-as-Reolink-Doorbell-Chime/?slug=smart-home&search=doorbell%20alexa/ More questions please feel free to contact Reolink support at support@reolink.com, thank you.
After my WiFi router reset it self I couldn’t change the WiFi. So I had to reset and remove the doorbell, but it keeps saying the introduction “Welcome to Reolink….” and I can’t make the doorbell camera scan the QR code on my phone.
when you do the 'hard' factory reset on the router, it comes back with the factory name of the network and password. You have to change it to the last previous name and password, and everything will work.
Hi, it is the same as you add the camera to your first phone: scan the camera QR code with second phone and then enter camera password. If you have further issues, please do not hesitate to contact Reolink support at support@reolink.com. Thanks.
Reolink is $70 today for Prime Day in July. They also have a newer white one with 3:4 head to toe and package detection for $80 but has a $10 coupon making it $70 as well.
I currently have a Google Nest Doorbell, I love the feature it has of "Themes" during Holidays such as Halloween, Thanksgiving, Christmas, New Years, etc. You can select a theme which plays on the doorbell itself when a person pushes the button, instead of the normal chime you get spooky sounds, a gobbling turkey, or Christmas sounds. Does Reolink offer something similar? If not can you please forward it to your R&D team.
Hi, that is a good idea. Please check the details here: support.reolink.com/hc/en-us/articles/16929500357657-Introduction-to-Reolink-Video-Doorbell-Cameras/?slug=reolink&search=customize%20voice%20doorbell If you have any questions about the product, please feel free to contact Reolink support at support@reolink.com, thank you.
Reolink does not track you and your visitors, Google and Amazon do. People are ditching these data collectors for non-tracking, non reporting companies like Reolink.
@@CasperEspresso Reolink is a Chinese brand as well just FYI. I would install a DNS blocker like pihole to monitor your device to make sure it is not sending DNS requests to Chinese servers like a lot of IoT devices do.
Please troubleshoot the problem refer to support.reolink.com/hc/en-us/articles/360006859874-Troubleshooting-Fail-to-Receive-Push-Notifications/. If it still exists, please contact Reolink support. Thank you!
i'm so sad about SIP ... i needed it to connect to asterisk, and i was quite sure i read SIP on the advertisement before the product lunched, but i must have been mistaken... Still no video doorbell for me yet ... soon maybe i'll have the SIP+POE+web API+no cloud doorbell for my smarthome
@@ReolinkCameras Hey :) I know this is a template reply, but i don't think i should bother support for a feature the device don't advertise anymore. Maybe it was planed when the device was first showed but the SIP functionality was never on the retail box so i never bought one. Your support team surely have enough work on their hand
When is the WiFi doorbell going to be available for purchase in the UK i've been waiting for months. I'm gonna die from old age at this rate and I'm only 26 💀
At what point do you mount the doorbell to the wall?? How? Do you provide a cable long enough to feed through the wall and plug it in? Where? In the garage? Or are you supposed to leave the thing on the sidewalk? Can't speak for the product but Zero rated video.
This is a bit unexpected laziness from Reolink with repeat of POE installation which is replayed same as WiFi install also you show no corner plate if required, you also assume that the behind the wall is plain easy sailing, well there may be a hard wall or wood wall etc, that is more challenging then just connecting this bell. I was expecting author of this video to do more, example show us the details of the power adapter - what if I want to hard wire into existing door bell instead of using the power adapter - what is the volt/amps required etc..
Thanks for your advice. If you require further assistance, please do not hesitate to reach out to Reolink's support team at support@reolink.com. We are more than willing to assist you in any way we can.
This doesn't work; it only goes to the 'connect device cable' and if I do, I never get the opportunity to use wifi, even after a reset. I truly regret buying reolink.
this is crap! The product assumes that somehow you have a power outlet on the inside and near to doorbell for its adapter. It then skips over everything about getting the power adaptor cable from indoor to outdoor to connect to the doorbell. I.e. this video skips over EVERYTHING that's difficult.
Sorry for the inconvenience caused. When meeting problems please contact Reolink support at support@reolink.com, then we will try our best to help you, thanks for your understanding.
This device is sooo easy to steal - just lift it off, and cut the cable. The designers could not make it easier. And having the picture of the person who stole it on the SD card will not help. The police is not going to look for him.
I love my ReoLink products but this video is misleading to say the least. This is supposed to be a video about configuring and installing the WiFi version of this product. While this video covers setting up the WiFi part it does not cover how to get power to the unit. They basically say the words “connect it to you Ethernet” while they are shoving an unconnected power connector through the fake wall. Then ending the video. Anyone following these instructions will be very disappointed when the camera does not power on. Dear ReoLink, what the hell are you supposed to plug the power adapter into??? If putting the power connector into the wall….what are we supposed to connect the power adapter to inside the wall??? This whole video is deceptive.
LMFAO this sounds like a user problem ... Buddy if you don't know what you're doing and can't understand instructions found in the box, on their website, and their TH-cam page then maybe you'd be better off hiring a professional 😂
@@BryanMiller 😂 maybe instead of being upset with me you should be upset with your lack of basic skills.. your ignorance doesn't go away by pointing fingers at everyone else 🤣
@@ReolinkCameras let me stop you there.. Always when I attempt to call I get a message "We are unable to take your call right now" and the chat feature brought me to 2hrs of just explaining the issue to the agent before they could comprehend to help me. (spoilers, they never did).
The final section of this video helped me a lot. I installed my doorbell camera "properly" and everything didn't fit very snug, and there was a small gap where i could see the cables. This definitely isn't water-safe and i was concerned so i watched this video. I installed the wedge backwards... oops.. lol!
I'm confused, looking to buy this to use on WIFI only. Is the power adaptor ONLY used for setup in the house to make it easier? Then once installed the doorbell is powered by ONLY the 2 doorbell wires and not the power cable? Thanks
Bought it, installed it no issues. Powering just of the doorbell wires no power cord.
Can you install 2 or more chimes for one doorbell (POE version) ?
So we can install it with ac plug with the app and then unplug it and power it on the wall ?
Your power connections on the video are opposite to my instructions in the reolink diagram booklet.
On my reolink, the RED 24v DC connection wire is on the bottom screw and the BLACK wire connection is on the top screw. The wiring is correct because it works fine.
I have the UK version, which comes with a 24v output DC transformer.
i have the uk 2k version but dont see any red or black wires??? both are black and can be use interchangeably for mine
Just installed the doorbell and it works. Great video that makes the installation easy... almost. I did install a 256 GB micro SD card and the Reolink app does not detect the card. I then pulled it out and manually formatted the card to FAT 32 and then reinserted. Still does not detect. I then took a known good micro SD card (16 GB) and put that into the doorbell. Still not detected. I'm out of ideas short of sending the doorbell back and hoping a new one rectifies the problem.
Usually on the app you get an option to format the SD card after you insert it in the doorbell.
FAT32 does not work with long video files. Format the card to exFAT.
I just got mine last week and test it out today. The short/long power input cable isn't color code (red&black) like in the video. My came with both wires set are black. I did ohm it out, but those don't have DMM may wire it incorrectly. I am not sure it matter, but thought to mention that help someone.
Hi, please feel free to contact Reolink support at support@reolink.com to check it further, thank you.
Wait so this is not POE and you need a power cable ran to it? no frieking way.
they have another model that is POE
Both of the wires are black. Which one goes on the top screw????.
doesn't matter - it is AC source - no polarity.
@@aussie43 Well, I installed it 8 months ago, but thanks.😉
Hei, can I use device without Chime? S i get notifications only on my phone or other device?
How is the chime powered? If batteries then how long will it last?? Thanks
The power can be used via RJ45 ( Poe) why do we need seperate electricity?
If your camera is the POE version, then just connect the camera via a RJ45 cable. If it's the WiFi version, then you need to power up the camera separately.
If I have a reolink NVR and the doorbell is wifi, will it still show up on the NVR?
Generally yes. If the camera is connected to the same LAN network as the NVR, then the NVR can detect the camera.
@@ReolinkCameras Thank you
@@ReolinkCamerasHow can we make this door bell safe, to not be steal from the door? I dont see any safe lock for this, so anyone can detach the door bell and steal it?
I had done a lot of research and landed on Reolink security camera system. Naturally I wanted a doorbell in the same system. Unfortunately the installation method does not work in Europe, where we tend to have houses with thick brick walls. Why no battery powered option? Order canceled and search start for another security system. Shame.
Why should we use wedge provided? I didn't understand that part well.
I just installed the Reolink with the wedge. Why did I use the wedge? Because I stalled my doorbell at the corner of where two walls come together (i.e. 90 degrees). If I would have installed the doorbell flat then half of the view would have been of wall in the corner where I installed it. The wedge forces the camera away from the wall so that I get more view of what's actually happening on the porch and not the wall it's installed next to.
@@GregDenver303 Great comment, now it's clear for which reason the wedge is suitable, thank you.
Is there anything to secure the doorbell to the wall or does it just pop off when grabbed?
the latter. It is designed to be stolen so you go and buy a new one.
Next time add a battery to the Wi-fi model, we don't have doorbell cables in the UK!
Agree! I think we could try it in the future!
But what do you mean doorbell cables? You could power the wifi version by power adapter.
Any problems, please feel free to contact Reolink support: support@reolink.com
@@ReolinkCameras i mean the transformer/12v wires that most americans have installed for their traditional doorbells. It's not common in UK.
I have just bought (UK) the WiFi version and it came with the doorbell, plug in Chime and a Transformer with UK plug (Input 230 vAC & Output 24vAC) and a long cable in two parts with connectors. This means the doorbell can be powered 24/7, without need to have to re-charge batteries every now and then. I didn't know that it came a Transformer, having already bought one of Amazon.
@@andrewpomfret7805I say is better with rechargeable battery, in case power goes down in home, so you cant use this anymore until power go back
This is where the ring doorbell shines and this has now put me off from buying this. You can slap a ring doorbell anywhere as long as it connects to WiFi. With this you are forced to drill holes through your wall to power it. Such a stupid design
Bit of a random question, but can I connect this doorbell to the internet wirelessly while simultaneously connecting a lan cable to a Reolink NVR which is offline (purely for recording)?
try it. You won't get answer from them because they don't know.
@@aussie43 I actually did try and the answer is no, you can't.
Why no battery option to install power is a big inconvenience
You can't connect this doorbell to an existing doorbell wiring?
Thanks for your question.
You can connect this doorbell to an existing doorbell wiring. Here's a guide: support.reolink.com/hc/en-us/articles/10313334138265-Install-Reolink-Video-Doorbell-to-Existing-Doorbell-Wiring/
We will make a new video to demonstrate how to connect it to the existing doorbell wiring in the future. 😀
Good to know! I just ordered this last night & if I can’t hard wire it, I’ll have to return it. Who wants a wire & large plug coming from their doorbell? Reolink, you really should have thought this one out before producing it.
@@GiveThx4Him You misunderstood. They use the power adaptor for the set up in the comfort inside the house.. After that you connect it to the wires of your old bell. Disconnect your old bell/chime first, or bypass it as they show in User Guide.
Do I need a transformer for this? My current bell doesn't work and I don't even know where the transformer is. Can I just plug in an adapter to a wall socket and run that wire to the bell?
Yes, you could power on the doorbell via power adapter. If still no work, please contact Reolink support at support@reolink.com, then we will help to fix it.
@@ReolinkCameras Why no battery option to install power? If i install this oin the door, how to give power?
I've heard there is an issue with having the wifi doorbell on a different VLAN from the NVR. Even when routing between the VLANs is allowed.
I'm using a Unifi setup, and it isn't possible to put an SSID into the same VLAN as the wired network. Nor would I want to for security and management.
Has this been fixed??
So you're saying a firewall rule wouldn't work nor be secure enough?
If you need a power cable then its not a POE. I think I will look into a rechargeable battery doorbell.
They have a POE version, this is wifi.
Can i use my amazon echo devices as multiple chimes as this only comes with 1 chime to cover a whole house?
Hi, please check the details here: support.reolink.com/hc/en-us/articles/19805360124569-How-to-Use-Amazon-Alexa-as-Reolink-Doorbell-Chime/?slug=smart-home&search=doorbell%20alexa/
More questions please feel free to contact Reolink support at support@reolink.com, thank you.
After my WiFi router reset it self I couldn’t change the WiFi. So I had to reset and remove the doorbell, but it keeps saying the introduction “Welcome to Reolink….” and I can’t make the doorbell camera scan the QR code on my phone.
when you do the 'hard' factory reset on the router, it comes back with the factory name of the network and password. You have to change it to the last previous name and password, and everything will work.
So your wifi doorbell still required a wire run to it for power? Why not just make it battery operated. May as well just bought the PoE version
...
Yes it does. We will forward your requirement to our R&D, thanks!😃
Would love to see a video about adding a second mobile device (two phones).
Hi, it is the same as you add the camera to your first phone: scan the camera QR code with second phone and then enter camera password. If you have further issues, please do not hesitate to contact Reolink support at support@reolink.com. Thanks.
Is it posible to only receive alerts when someone push the ring and not with motion detection? I have notifications push activated
Yes, we could set them separately. Would you please email us at support@reolink.com? Then Reolink support will help you better.
my doorbell keeps going offline, checked ac and its fine... wifi signal maybe? how can i troubleshoot that?
Hi, please contact Reolink support at support@reolink.com for a further help, thank you.
Reolink is $70 today for Prime Day in July. They also have a newer white one with 3:4 head to toe and package detection for $80 but has a $10 coupon making it $70 as well.
I currently have a Google Nest Doorbell, I love the feature it has of "Themes" during Holidays such as Halloween, Thanksgiving, Christmas, New Years, etc. You can select a theme which plays on the doorbell itself when a person pushes the button, instead of the normal chime you get spooky sounds, a gobbling turkey, or Christmas sounds. Does Reolink offer something similar? If not can you please forward it to your R&D team.
Hi, that is a good idea. Please check the details here: support.reolink.com/hc/en-us/articles/16929500357657-Introduction-to-Reolink-Video-Doorbell-Cameras/?slug=reolink&search=customize%20voice%20doorbell
If you have any questions about the product, please feel free to contact Reolink support at support@reolink.com, thank you.
Reolink does not track you and your visitors, Google and Amazon do. People are ditching these data collectors for non-tracking, non reporting companies like Reolink.
@@CasperEspresso Reolink is a Chinese brand as well just FYI. I would install a DNS blocker like pihole to monitor your device to make sure it is not sending DNS requests to Chinese servers like a lot of IoT devices do.
so why did you buy this?
What should the specifications of the transformer be?
Would you mind emailing Reolink support at support@reolink.com? Then they will help you better.
Does not work like this at all on my doorbell camera. Very poor instructions.
I'm not receiving push notifications when someone ring g the doorbell
Please troubleshoot the problem refer to support.reolink.com/hc/en-us/articles/360006859874-Troubleshooting-Fail-to-Receive-Push-Notifications/. If it still exists, please contact Reolink support. Thank you!
i'm so sad about SIP ... i needed it to connect to asterisk, and i was quite sure i read SIP on the advertisement before the product lunched, but i must have been mistaken... Still no video doorbell for me yet ... soon maybe i'll have the SIP+POE+web API+no cloud doorbell for my smarthome
Hi, please contact the Reolink Support here: support.reolink.com/hc/en-us/requests/new/. Hope we could help you fix the problems soon.
@@ReolinkCameras Hey :)
I know this is a template reply, but i don't think i should bother support for a feature the device don't advertise anymore.
Maybe it was planed when the device was first showed but the SIP functionality was never on the retail box so i never bought one.
Your support team surely have enough work on their hand
When is the WiFi doorbell going to be available for purchase in the UK i've been waiting for months. I'm gonna die from old age at this rate and I'm only 26 💀
Sorry to keep you waiting for so long.🤐May I know have you got it?
@@ReolinkCameras I managed to buy it. It finally came back in stock. It is very good.
At what point do you mount the doorbell to the wall?? How? Do you provide a cable long enough to feed through the wall and plug it in? Where? In the garage? Or are you supposed to leave the thing on the sidewalk? Can't speak for the product but Zero rated video.
This is a bit unexpected laziness from Reolink with repeat of POE installation which is replayed same as WiFi install also you show no corner plate if required, you also assume that the behind the wall is plain easy sailing, well there may be a hard wall or wood wall etc, that is more challenging then just connecting this bell. I was expecting author of this video to do more, example show us the details of the power adapter - what if I want to hard wire into existing door bell instead of using the power adapter - what is the volt/amps required etc..
Thanks for your advice. If you require further assistance, please do not hesitate to reach out to Reolink's support team at support@reolink.com. We are more than willing to assist you in any way we can.
This doesn't work; it only goes to the 'connect device cable' and if I do, I never get the opportunity to use wifi, even after a reset.
I truly regret buying reolink.
BE AWARE
REOLINK DO NOT FOLLOW UK CONSUMER RIGHTS ????? THEY ARE AN INTERNATIONAL COMPANY BE AWARE IMAGINE THE ISSUES WITH FAULTS 1 EMAIL A DAY ETC
this is crap! The product assumes that somehow you have a power outlet on the inside and near to doorbell for its adapter.
It then skips over everything about getting the power adaptor cable from indoor to outdoor to connect to the doorbell.
I.e. this video skips over EVERYTHING that's difficult.
Sorry for the inconvenience caused. When meeting problems please contact Reolink support at support@reolink.com, then we will try our best to help you, thanks for your understanding.
This device is sooo easy to steal - just lift it off, and cut the cable. The designers could not make it easier. And having the picture of the person who stole it on the SD card will not help. The police is not going to look for him.
Upset that has no relay to control an electric latch, lost me
Hi, we are pleasure to help you at anytime, please feel free to contact Reolink support at support@reolink.com, thank you.
I love my ReoLink products but this video is misleading to say the least. This is supposed to be a video about configuring and installing the WiFi version of this product. While this video covers setting up the WiFi part it does not cover how to get power to the unit. They basically say the words “connect it to you Ethernet” while they are shoving an unconnected power connector through the fake wall. Then ending the video. Anyone following these instructions will be very disappointed when the camera does not power on. Dear ReoLink, what the hell are you supposed to plug the power adapter into??? If putting the power connector into the wall….what are we supposed to connect the power adapter to inside the wall??? This whole video is deceptive.
LMFAO this sounds like a user problem ... Buddy if you don't know what you're doing and can't understand instructions found in the box, on their website, and their TH-cam page then maybe you'd be better off hiring a professional 😂
Oh wait..your narcissist YT handle says it all. Seems like you are not “all knowing” after all “Buddy”.
@@BryanMiller 😂 maybe instead of being upset with me you should be upset with your lack of basic skills.. your ignorance doesn't go away by pointing fingers at everyone else 🤣
F-ing doesn't work!!!!
Please contact Reolink support at support@reolink.com, then we will try our best to help you. Thanks!
@@ReolinkCameras let me stop you there.. Always when I attempt to call I get a message "We are unable to take your call right now" and the chat feature brought me to 2hrs of just explaining the issue to the agent before they could comprehend to help me. (spoilers, they never did).