Leaking Samsung Refrigerator Ice Maker, With Clumps of Ice. How to Fix RFG297 RFG297AA, RFG297AARS
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- เผยแพร่เมื่อ 11 พ.ย. 2017
- Lowest priced OEM replacement icemaker: amzn.to/2usNWMU
My Samsung RFG297AARS Refrigerator suddenly started forming chunks of ice in the ice bin. It was caused by a small amount of water intermittently dripping from the ice tray during the water fill portion of each ice making cycle. In this video I show how to remove the ice tray, the ice maker unit, do a complete disassembly, apply silicone sealant, and re-assemble. Two weeks after the repair, the ice maker continues to work perfectly again.
If you’re not sure whats wrong with your particular ice maker, and you don’t want to deal with troubleshooting like I did, a replacement ice maker is a very good option, and costs about $122 on Amazon. Installation is extremely easy, and takes a DIYer about 10 minutes to do.
Here's the video instructions on how to replace the ice maker with a new one. • Easy how to replace / ...
The original part number is: DA97-07365A. also sold on amazon: amzn.to/2i8UJpG
Triple check by entering your model number in "Make sure it fits" at the top of the amazon page. This part looks different and likely has design improvements. I checked with multiple sellers, including Amazon, and they all list this as the correct part.
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Music: www.purple-planet.com - แนวปฏิบัติและการใช้ชีวิต
Lowest priced OEM replacement icemaker: amzn.to/2usNWMU
Triple check by entering your model number in "Make sure it fits" at the top of the amazon page. This part looks different and likely has design improvements. I checked with multiple sellers, including Amazon, and they all list this as the correct part.
The original part number is: DA97-07365A. also sold on amazon: amzn.to/2i8UJpG
Did Samsung fix the problem with the icemaker in the 2018 models?
One of the best videos on youtube. Clear, to the point and the process of finding the actual source of the problem was great. Even the music was good. I liked having the words on the screen so l could pause it and make sure l caught it all w/o having to hit playback if l didn't catch all of what was being said. Between owning a home and being a shade tree mechanic l am always researching DIY stuff, and have been for years, and this would rank as one of the top two for overall videos. First one that l will become a subscriber to. Thanks
Thanks Mario!
Thank you! This was a fantastic tutorial and the silicon fixed the issue of clumping ice that has been causing me problems for awhile.
Glad it helped! Thank you for taking the time to let me know!
First I wanna thank you so much you savez money and your DIY video helped me repaired and it worked. All I needed à Philippe screw driver and à 7$ silicone tube. Great thanks again
Watched this video a few times. Made the repair yesterday afternoon and woke up to a full bin of ice cubes this morning. This repair works perfectly. Thanks for the tip.
Thanks for posting. Voice over would probably be better than music. But I'm not one to complain.
Fantastic! I'm now going to put silicone on my shopping list and tackle this job soon. Thank you so much for making this video...as a single, retired 64 year old female, I'm learning how to do all kinds of things for myself with help from folks like yourself and the common sense I inherited from my parents.
That's awesome Emily! The worst thing that could happen is it doesn't work and you have to buy a new one but at least you gave it a shot. l hope it works for you, and me. lol
Awesome! Thanks for sharing!
Thank you posting this. I tore mine apart but I had difficulty getting it to leak consistently when assembled or un-assembled. Even after your analysis, my initial thoughts were that the issue must be related to over filling of the ice tray by the controller, possibly due to a valve or water pressure issue. I lowered water pressure to the fridge to see if this helped, but it eventually started leaking again. This time, I took it out and added some dyes to track the water movement. I could clearly see the water start to flow out and empty a good portion of the tray so I new it was not related to over filling. I had mixed results with the attempting to source the leak. However the dye and hard water deposits on the front face of the metal part of the tray gave some clues. My best guess at this point is that the leak is due to some sort of capillary action. I believe that water is flowing up the temperature probe, via capillary action, and over the face of the ice making tray. This time around I sealed the front lip with silicone per your recommendation and it has been good ever sense. Cheers and thank you for this video!
I'd like to start by saying: @Thrifty Tani, you made an amazing video here!!! I am pretty skilled mechanically, and I figured out almost everything on this particular problem up until a certain point, but it is YOUR video that is the last piece of the puzzle that I believe I am missing. I just wanted to tell you this before I even go off and perform the final steps, because you deserve a great deal of praise for what you have done here. You have made a fantastically clear, beautiful, detailed video to share with others, and I thank you greatly for making it. Your focus on the video is excellent, your zoom makes the picture clear, and your captioning was thoughtful. I have viewed dozens and dozens of videos, as well as read articles, trying to find the source of this leak in my ice maker (compatible model with what you have shown here), and your video is the first (only?) one to show EXACTLY what is going on inside the icemaker, and without destroying the entire thing. (You can probably tell how frustrated I was before I reached your video, lol!) Your test with the water, and your logical conclusions are to be applauded. If I can, I'll come back later and follow up after I make the repair (as soon as I get a little more time), but I just had to tell you right away how impressed I was with you; I know from experience that making a video as clear and thoughtful as this one takes a lot of effort, thanks for doing it!
Thanks George, that means a lot to me! I appreciate you letting me know. I feel good knowing I was able to help!
I LOVED this video! Thank you for posting. Our leak in inside the actual ice compartment, but at least I now feel comfortable trouble-shooting on my own.
Thanks for posting this! I performed this fix as a last ditch effort before spending $130 on a new ice maker and it worked. Like you I could not figure out why it was leaking between the motor and the tray. But this fix worked for me.
I just installed my new ice maker by watching your video. I have to say even pulling the electric cord off was definitely built for a man to pull. I finally pried it off with a pair of pliers👍🏼 Where there’s a will, there’s a way!
Good job on not giving up! I hope you’ll have a full bin of ice today!
finally found someone who is disassembling their samsung ice maker. i wanted to see whats inside. Thanks!
You’re welcome!
Outstanding! My problem was one of the ice cubes was sticking which caused water to overflow and leak into bucket, I just replaced the entire unit, thanks for the video.
I got to say, I didn’t believe it would work. The problem I was having with my Samsung ice maker was exactly the same as yours. I took it apart and spent a long time figuring out where in the world the leak was coming from because I just need to know before I put in the silicone. I tried what you did by putting water in the tray and there was no leak. I could not reproduce it. It bugs me still. But, the silicone is there and so far so good - no leak and no ice clumps. Saved me $130 - for now. So, thank you for your video! Very helpful.
Hey Gerry! I didn’t think it work either, and I am surprised the silicone still holds to this day! So much doesn’t make sense with the intermittent leak. You’re the first person to confirm having the exact same type of phantom leak, so thank you for taking the time to share! Happy 4th of July!
I can't understand why, but this definitely fixes the problem. Ours is working fine again, Thanks!
So strange right? Glad you were able to fix yours!
Thank you for the easy flowing " fix it" video. I used these steps to put a new ice maker (bought on amazon) in our samsung . Waiting for it to start producing ice- just installed it about 30 minutes ago.
edit: water just came on and no leaks from anywhere.
Hi abordercollie1! I’m glad the video was helpful, and thank you for taking the time to let me know how your repair job went! Aloha!
I cannot thank you enough. You just saved us $800 😭
This fix totally worked for me, from diagnosis of the problem to a cure! Thanks!
Thanks Hugh!
Thanks, mine is in the door, but I believe this is exactly what is wrong with my 1 1/2 year old unit. Pretty sad they do not take the time to do this when manufacturing. Excellent job on video. Not annoying like many.
That’s terrible that it broke so soon! Try calling their warranty number and tell them how upset you are that your major appliance broke after just 1.5 years. I called Samsung for my stove which broke after three years and they agreed to pay for the repairs even though it was out of warranty. Thanks for sharing!
Great video! Well done and took a lot of extra effort. Love the fact you went with music bed as opposed to voice-over.
Thank you, I appreciate the feedback!
Great video! This is so helpful.
Worked 100% for me. Thanks again
Great video and like you I could not find the source of the leak, so just used the silicone on the motor connection like you showed. Seems to of fixed it. Thank You.
Great vid. You made it look easy.
Great video. Same problem. Solution worked. Only prob i had was finding food grade silicone locally. Had to order it from amazon. Now if someone can figure a permanent solution to pink slime i get in the water tube to the ice tray....
Thank you...!!!!! I just did the same repair. THANK YOU again!!!
Great job! Thank you!
Great Video !!! Worked for me also
Great video....thank you.
Great video and super helpful!
Thanks!
Thanks!!! Solved my issue with ice clumping. Samsung customer support was of no help.
Awesome! Great to Hear!
Thank you for subscribing, I appreciate it!
Note : call Samsung! This repair is COVERED!
We picked up the food grade silicone from a local appliance shop & I cleaned surfaces with alcohol then sealed. We defrosted / unplugged the fridge for 24 hours then caulked the inside and outside of the ice maker housing on the bottom left.. (long side that meets the left fridge wall). I pulled out the ice maker and auger assembly to do this. Let it cure for 24 hours then reassembled and turned on.
Note: take the bottom back panel off & use an extra fan to add cooling until the fridge reaches correct temperatures.
Since doing this I do not have any water in my ice maker dispenser! Works great & worth the 48 hr inconvenience!
fix my problem, thanks you!
Great, thanks!
Thanks for the well done video. My ice maker is no longer leaking! During my uninstall, the white clip that you have to press while removing the lid...snapped off. It was fused in. It don’t seem to matter, as the other screws hold it fine.
Glad to hear you got yours fixed, thanks for taking the time to share!
Thanks Matt Hulvey who posted a followup comment. The cold air duct shown at 6:30 in this video was blocked with ice in his fridge.
Update: As of May 4, 2022, the ice maker is still working like new!
Tha is this helped alot. That lever is a bugger to release the unit for sure
Hi Pat, there’s probably frost or ice locking it into place. Try blowing a fan or hair drier set on on cool around the ice maker for a few minutes. That should release it.
I broke the release tab because I thought I wasn’t pushing on it hard enough. Mine probably was locked in with ice too.
It wasn't making any noise when I hit the reset button so I took it out to check it. There was ice in the tray, and It was kinda loose (might have been because I took it out of the freezer) but I couldn't move the arms that are supposed to knock it out of the tray. I'm thinking it might be the motor. Any other idea's before I spend the money on a new one?
great job!
Thanks!
I'm having the same problem your repair is showing. I'm curious is there a seal or something that goes into the hole where the shaft of the gear goes? It seems like it would leak through that hole into the motor housing the same or more than down between the housing and the tray. I found water inside the housing as well but could not really tell where it was dropping from as there were a few icecicles on the bottom of the housing.
Please respond.
What you’re saying makes sense that the water is leaking into the motor housing, and then dripping down, but when I opened the housing, I didn’t find any water inside. I don’t remember if there was a seal, but I’m guessing there must have been one there to keep the motor dry.
Thrifty Tani I was careful talking it apart and didn't see any type ofseals fall out or still in. There's probably not one but just looking at it, that hole is the lowest part of the top of the tray. I'll seal it up like you did and see what happens worst case there's one on eBay for 120$shipped. Thanks for the video!
Sounds like a good plan, check out amazon through my link on the video description or comments if you need to buy a new one. Someone said it was 103 on amazon.
I just stopped my leak, thanks! Question - are you sure there is no contact between the silicone and water? If it stopped the leak, does that not suggest it’s making contact? Thanks again!
Nice video. Did you have to wait for the silicone to set up or just apply and put back together? Going to tackle this soon.
Thanks! Just apply and put back together.
Soo... I replaced the ice maker twice on mine and I either got defective units from Amazon or something else is going on. Ice is getting stuck in the tray and the teeth that are supposed to eject the ice are running backwards, ramming the ice into the underside of the guard. The rod never tries to spin the other way (the right way). Just keeps clicking and probably breaking. WTH?! I'm pretty sure my fridge isn't telling any units to warm up the ice tray so they don't get stuck and can spin out as well. Is there a separate board that controls the ice maker or just one for the whole fridge?
How did you get the 'feeler arm' to come down and back up?
Hey uri, it should automatically move down within a few minutes of the ice maker being plugged in. Or you can press the test button down for 10 seconds.
Great video! You mention that you have an issue with ice clumping. The issue I’m having is the ice maker dispensing a tablespoon or more of water at first, followed by dispensing semi-melted ice. Did you have this sort of problem, or am I looking at a different issue all together?
Thanks! Does it ever dispense solid ice? or is it always semi-melted? It sounds like the Ice maker storage bin might not be getting cold enough and causing the ice to melt. This particular fridge uses cold air blown from the freezer. Try and turn down the freezer temperature as low as possible and see if it makes a difference.
My fridge would dispense wet ice right after the ice maker dripped water into the ice bin. But once the water froze, I would get solidly frozen chunks of ice.
Thrifty Tani I have solid ice, it just happens to be “wet” as if it partially melted. Seems like the ice maker forms the ice fine. As it sits in the bin it begins to melt hence the water and the wet looking ice. I’ve read of faulty fans on the auger assembly and others claim it’s a faulty seal between fridge and ice maker like you had. Not sure what I’m dealing with yet.
The definitive way to see if you have the same problem as myself, is to wait until you hear the ice cubes drop into the ice bin. A couple minutes later you'll hear water filling the ice trays. At that moment, pull out your ice bin and look for dripping water coming from the ice maker. If you do see dripping water you've got the same problem.
I've seen videos on the faulty seal right about the ice dispenser chute on the door that helped a bunch of people, that seems like a fairly easy fix to try. A faulty fan, is possible. let us know how things go!
Just to follow up, I had a different issue with my ice maker. The cold air duct in the back of the ice room was blocked by a solid piece of ice. That would be the same duct you point out at 6:30 in your video. Mine just looks a little different as I have a RF28HFEDBSR/AA. I checked my ice maker for the leak that you observed, but it didn't leak any water. It appears that the ice maker was making ice just fine; however because the duct was blocked, it could not circulate cold air up from the freezer to keep the ice solid. As it partially melted I got the pooling water and slushy ice. For any others that come to TH-cam searching for answers, I came across a service bulletin that points out four common causes of these ice maker issues. A link to the site is below. A PDF of the service bulletin can be found there. It points out these 4 issues and their remedies.
www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html
Thanks for taking the time to follow up! I’m certain it’ll help other folks who are going crazy trying to figure out what’s wrong with their ice maker!
Mine is leaking from the back side it started immediately after my last ice maker quit and I bought a new one. This one worked a week then started leaking like ice sickles and frost .. completely sealed the freezer section with silicone. Looking for next stage to fix the leaking any ideas
Daniel, did you ever figure out the problem? Like you, I installed a new icemaker and after a few weeks I started getting clumps of ice and leaking water. Any help would be appreciated!! Do you think we just got defective icemakers?
Hi! This is Thrifty Tani. If my video helped you, You would help me a great deal if you clicked on the subscribe button. TH-cam rules have recently changed making subscribers essential to keeping my videos and channel alive. Thank you!
Done
That was music when I was going kindergarten
How old was your fridge? We are thinking of buying a new Samsung fridge for our new house sometime in Dec or early Jan, has Samsung fixed their ICE MAKER issues?
Hi Thomas, it was 7 years old before it started acting up. The fridge looked awesome for the first few years, and we were happy. Then the painted plastic parts started to look worn and looks a bit grungy near the ice maker. But just hearing from other folks, all brands will randomly fail. A repair guy said he’s seen guys with same exact fridge and one fine and the other kept breaking. I probably would get another Samsung if it was a good price, but I’m not a dedicated fan of them. My Samsung stove’s circuit board died after 3 years. I had to fight for them to replace it as it was out of warranty. The repair would have cost around $500. The stove cost $700 new! New appliances shouldn’t be failing after such a short time period.
I’m not sure about them fixing the ice maker issue on the newer models.
I made the big mistake of replacing all my kitchen appliances with Samsung, including this refrigerator. They look great but they are really bad quality. Definitively not good value for what they cost. After just few years I lost count of how many times the oven-range, the freezer, the dishwasher and the cloth washer failed. Customer service was poor and they did not take responsibility for their crappy products. My advice, stay away from them.
Thomas please don't bother to buy a new Samsung fridge mine is like 1 yr old and the icem maker is driving me crazy, is not worth the money