Hi Goran, I have watched your all videos and they have helped me a lot. Can you explain how is "Business duration" field on the incident form is getting calculated ? and what is the formula behind it ? Thanks
Hi Goran this was helpful. I am using the context search in virtual agent. Is there any way to read the search result inside the virtual agent topic and then take some scripted actions? Say the user describes issue. using context search we pull out the KA and Similar incidents ( like you are doing in workspace or INC form) . Then use the latest resolved INC as a template to raise a new Incident? Any help ?
this is bullshit, if you cannot add any new search resources, we are trying to use Security incident response and you just cannot work with contextual search in this module
Hi Natalia, I haven't tried to do that. I can't really see the benefits for having it there. Since the people creating e.g. incidents through the portal shouldn't have the capability to link their incident to others etc. I can't see that being used in that end. What's your requirements for having it to work there?
@@goranlundqvist2976 Hey Goran, thanks for answering. I want to embed the search on the request form on Service Portal and want it to look for KB related to some text or similar Requests rose in the past.
Hi Goran,
I have watched your all videos and they have helped me a lot.
Can you explain how is "Business duration" field on the incident form is getting calculated ?
and what is the formula behind it ?
Thanks
Hi Goran this was helpful. I am using the context search in virtual agent. Is there any way to read the search result inside the virtual agent topic and then take some scripted actions? Say the user describes issue. using context search we pull out the KA and Similar incidents ( like you are doing in workspace or INC form) . Then use the latest resolved INC as a template to raise a new Incident? Any help ?
this is bullshit, if you cannot add any new search resources, we are trying to use Security incident response and you just cannot work with contextual search in this module
I need to add oracle knowledge center as a source , is this possible?
I have this working on Service Portal, can this be exposed to the public role somehow?
Hey Goran, did you make it work on ServicePortal after all?
Hi Natalia,
I haven't tried to do that. I can't really see the benefits for having it there. Since the people creating e.g. incidents through the portal shouldn't have the capability to link their incident to others etc. I can't see that being used in that end. What's your requirements for having it to work there?
@@goranlundqvist2976 Hey Goran, thanks for answering. I want to embed the search on the request form on Service Portal and want it to look for KB related to some text or similar Requests rose in the past.