BlackVue App + Cloud Set Up Guide | How-To | BlackboxMyCar
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- เผยแพร่เมื่อ 1 ส.ค. 2024
- Whether you are a long-time BlackVue user or have recently purchased a BlackVue dash cam, one of the features that may have persuaded you to shop a BlackVue is its dedicated mobile app - the app that enables you to watch, download, and share your road trip and footage; and connect to the BlackVue Cloud.
We understand how you can't say no to features like instant alert notifications, two-way communication, live auto upload, video backup, and event map - we all do!
But before you enjoy these features, you gotta set up everything first. To help you start, we will show you a step-by-step guide on how to get your BlackVue going - from connecting your dash cam to the BlackVue App, the methods available, registering your SIM Card, and also a walkthrough of the BlackVue Cloud.
Ready? Let’s go!
Full Written Guide
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[ SKIP FORWARD ]
00:00 Introduction
02:01 BlackVue App + Cloud Complete Setup Guide
02:10 Section 1: BlackVue App Connection
02:30 BlackVue App: Seamless Pairing
03:59 BlackVue App: Wi-Fi Only Pairing
06:05 Section 2: Cloud Connectivity via SIM Card
09:14 BlackVue Cloud: Wi-Fi Connectivity
10:12 Section 3: BlackVue Cloud Guide
13:35 BlackVue App: 2023 Updates
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Hi there, just was wondering if there was a camera that could be remotely accessed live by someone from a different state who obviously cannot connect to the wifi/camera. Thanks!
I haven't been able to connect to cloud for 4 days now. Customer service told me they had a server issue but it's still not working in the US. I can connect straight to the dash but i pay for cloud. I noticed my wifi light white light takes a little longer to come on
as soon as i attempt to connect to the blackvue wifi i get told there is no internet connection and i physically cannot do anything on the app unless i disconnect. this is crazy. doesn't matter what i do. how am i supposed to use the app if i can't connect to the blackvue wifi
Sorry to hear that, yes the app needs a constant internet source, while the camera wifi cuts out the internet, which is frustrating. I recommend using your standard internet connection to navigate through the app, and then only connecting to the camera wifi at the last step of the connection process, in which the app asks for you to connect to the camera app.
Similar problems in Aus Still cannot connect to cloud.
The current app V3.46 is a total mess, as were all the previous versions apart from V3.44, the app developers should be fired for destroying the brands name, I've not been able to connect to my 5mth old DR750X-2CH PLUS since 11th of April, I have no faith in the apps stability so i will return the device to the retailer and demand a refund, good cameras ruined by incompetent app developers.
Yes, the app is rubbish!
Odd how in 2023 there's no dark mode it's pretty much a standard I & others don't want to open the app at night & get blasted by a white light. One big to add sometimes the camera will randomly drop the cloud feature even tho the cm100 is right next to it so if you're at work & want to see what's going with your vehicle nope
A dark mode is actually a great idea CJ!! I'll float it by BlackVue. As for the CM100 connection issues, you're right it should not randomly drop the cloud, as the LTE module should pair to the cloud whenever the camera has power. My recommendation would be to try another cloud connection method to see if the camera drops the cloud in the same way after long enough, or if the issue is the module itself/SIM card.
Hello, Now checking myself I realize that in the App in the Wi-Fi connectivity tab the option for 3 Hotspots does not appear, only one, I have a DR779X LTE, what could it be?
Having problems with the live view over the cloud the screen is black but when I have in wifi in my car is just fine
Sorry to hear that, I recommend restarting the camera and seeing if the issue persists. If it does, please try pairing the camera to a different wifi source.
Just picked up my car fr the Au dealership, the after sales person had left for the day. I drove home & “tried” to set up BV750S which is mostly available in my country, needless to say the cameras wouldn’t connect. Yes have created a BV acct, but that’s it. Guess it’s another trip to the dealership tomorrow. Best wishes from Adelaide; South Australia🇦🇺💐
Hope it works out! Sometimes these apps take a bit of time to wrap your head around. If issues persist, please contact BlackVue directly, and they should be able to assist.
Hey mate, another aussie here (qld). having the exact same dramas as you by the sounds of i; i've got the 770x
Same BlackVue problems with not being able to connect to Cloud in Victoria, Australia
Cannot connect to cloud in. Melbourne. This sucks.
I thought I would be clever and get a dash cam installed for me as I always had wires hanging down and they put the DR800 front and back camera. I can’t do anything with it and now wish I stuck to a cheap one off eBay. I can’t connect to wifi it has a sim but it always says something isn’t connected.
Need more info on DATA ONLY PLANS with AT&T / T-MOBILE
Totally important info! We didn't want to bog down the video diving too in-depth with that, but we have all of that information concisely written here: support.blackboxmycar.com/en-US/what-type-of-sim-card-should-i-ask-for-to-use-with-my-black-vue-lte-model-module-220391
I'm a little confused on seamless pairing still. Is it just a connection between the dash cam and your phone like bluetooth, or is it going to use cell phone data (if you aren't connected to any wifi)? Say for example, I just want to view a video from the camera but don't plan to download or save it, is that how seamless pairing works?
Sorry to hear there's some confusion on seamless pairing. Seamless pairing means that when you open the app, the app will ask for your permission to connect to the camera's wifi, and with that, will automatically connect, and allow you to stream videos from the camera, all without leaving the BlackVue app. As for the Bluetooth, that is mainly for the setup process, which makes it very easy.
Hello on the app how do i connect cloud to my mobile internet data
If you'd like to pair the cloud to your mobile phone's internet, broadcast it as a mobile hotspot, and then enter that mobile hotspot information into the wifi signal section of the camera's settings.
This does require you to be nearby the camera, and have your phone stay in wifi range. If you pair the camera with an alternative wifi source, then your phone can connect from anywhere through your data.
Hello while connected to app and camera i can view rear camera video but front camera footage wont play. Can you help
Hm, quite an odd issue. If you have a 4k model, consider downgrading the image quality, as it's possible your phone is having issues processing it compared to the 1080p footage of the rear camera. It is most likely an issue with the connection to your phone or with your phone processing the data, which is more challenging than the rear camera.
Still, a top priority is ensuring there's nothing wrong with the camera. I also recommend viewing the footage on your computer directly through the SD card to ensure that the camera itself is in good shape.
I just bought a 2 channel and it was missing the cloud code sticker. Looked scratched off. Any ideas what I can do now? Or it it worthless as it sits? Thanks!
Sorry to hear that, the camera definitely shouldn't be worthless, and this should be fixable. Try checking the camera information through the BlackVue PC viewer when you connect the SD card to the computer.
Then, try contacting BlackVue for assistance at cs@pittasoft.com
can the speed recording be disabled? I know how to have it turned off the display, I don't want it to record at all.
Of course, this feature can be fully disabled on all BlackVue models as needed.
Why is the video download only 480p? I thought this is a hi def camera? how do you change it to download at full 4k?
Video is by default streamed in a lower resolution so that it can easily be viewed on-the-fly. When downloading the video, it should be the raw quality it is recorded in.
I got the everything done today at 4 am the sim card stopped working and can’t get it to connect again what should I do
Sorry to hear that, try turning the camera on and off again, and if that doesn't work, take out the SIM card and then put it back in.
Did anyone try Mint Mobile sim card? If yes, what’s the result?
Why my cellphone couldnt play video.? Is there any specific phone model to play videos.?? Coz everytime i played it say ."your device cant play this video"
I'm sorry to hear that, the large majority of phones should be able to play videos. I recommend trying to view footage over wifi rather than the cloud first, and switching your phone to airplane mode before connecting.
@blackboxmycar actually i used over the wifi to connect my phone. But i never try cloud yet
Hm, I see, focusing on the wifi first is a good idea. I recommend trying the wifi only pairing and setting your phone to airplane mode while doing so.
How unregistered blackvue carmera from my account?
It's very easy to unregister a BlackVue camera from your account! On the camera tab, just press the three vertical dots on the right side of the camera profile. At the bottom of this menu, you'll see a "remove camera from cloud" button, and if you don't have the cloud, it will be "delete camera" instead.
YOU NEED to tell the folks about bypassing the VPN or you will get this message: "VPN ON. Check if phone's VPN setting limits your connection." Or this will NOT work.
Oh dang, that's a super valid point. Yes, this is an issue popping up more and more as VPNs are more widespread, with Dash Cam apps struggling with Apple's newer built-in VPNs as well as third party ones. All VPN or VPN-like software will need to be fully turned off to connect to the BlackVue app, or other dash cam apps
yeah this app is not helpful at all
Sorry to hear that, the new app can have a learning curve to it, and this video is focused on making it easier to understand.
EXACTLY!! My camera worked fine until they changed the APP. Now the 2 batteries will NOT charge, the camera disconnects when the windshield wipers are on, the Cloud cannot connect to the camera, I CANNOT DO LIVE VIEW anymore!!!!!, the wifi reads that I should check my email and password, and SO MANY MORE ISSUES!!!
I SPENT OVER $2000.00 FOR THIS PIECE OF TRASH.
I don’t understand why anyone would want a camera focused on the passengers unless you’re a chauffeur of some sort.
Yes, ride-sharing is an ideal use for a passenger focused camera, most people stick to only a front and rear system for standard use. Still, it never hurts to be too safe out there!
Ridiculously complicated and this video doesn't reflect all the "failed to connect" errors that inevitably happen. Be ready to have to plug in the camera and unplug the camera and remove it from the car multiple times as you navigate the frustrating myriad steps of inputting serial numbers, passwords, activating wifi, etc., etc., etc.. I'm so sorry I bought a Blackvue.
The App is awful. Absolutely no idea about the user experience. Even watching this I'm confused. You should be aiming to make it as easiest as possible to follow.
Sorry to hear that, our intention was to make it easy. If you have tangible feedback please supply it to our support team and we'll look into applying this in future installations.