Introduction to Field Service Lightning ( FSL ) | EP 1

[@dalal3aha]

Great Series . Brought me up to speed in no time to cover fundamentals on high level. Combined with few other materials managed to certify in less than a week

[@PavanKumarRapolu]

Thanks Khyati in simplified explanation & thanks amit for conducting the sessions

[@khyatimehta3135]

So glad you liked the video!! Thanks for watching :)

[@apexhours]

Keep watching

[@DYDC]

Another amazing series by Apex Hours! Nicely delivered by Khyati, well done!

[@khyatimehta3135]

So glad you liked the video!! Thanks for watching :)

[@apexhours]

Keep watching

[@dheena777]

Thanks Khyati for the introduction which has all the basic terminologies are well briefed. It would be helpful during the Application walkthrough in upcoming sessions. Well its a great initiative for the Salesforce learners and A big Applause to Amit for Continuing your work on trailblazer community to help out everyone.

[@khyatimehta3135]

So glad you liked the video!! Thanks for watching :)

[@apexhours]

Keep watching

[@shrishtydhiman9889]

Thanks for this level of explanation in a single video 👍

[@apexhours]

Glad it was helpful!

[@crimsontietv]

Nice first part. :) Enjoyed brush up my knowledge here.

[@khyatimehta3135]

So glad you liked the video!! Thanks for watching :)

[@apexhours]

Keep watching

[@Ashishpd2011]

Very crisp and clear explanation 🙂

[@apexhours]

Thanks

[@tusharsinha3667]

Great Session Khyati.

[@khyatimehta3135]

So glad you liked the video!! Thanks for watching :)

[@apexhours]

Keep watching

[@pratikchaudhary5667]

Very Informative and Excellent Session khyati and Thanks Apex Hours for covering the session

[@SahilKhan-mx1rp]

Dispatcher console is not for agents it’s for dispatcher. Agent will create wo or SA from different UI.

[@Sai-Krishna786]

Useful

[@prithvichetty15]

Hello maam I really liked the video and everything was explained very nicely. But there is request from my side if possible please make a proper detailed video on data model of FSL . It was not that understandable through this video please explain the data model and relationship among objects properly. Overall the session was very well done Thank you for the help. Hope you consider my request and make a video on it soon

[@apexhours]

Will try. Check our Old recording data model

[@sreeinfo517]

HI khyati can you explain what is sales cloud and service, Marketing cloud?

[@khyatimehta3135]

Hi,
There are many cloud's available in Salesforce. Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices. Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. Hope this helps!

[@apexhours]

Stay connected for more session on sales cloud and marketing cloud

[@user-st4jy4hs7j]

if you cancel a work order does it not cancel the Service Appointment?

[@jlayinronchi5888]

Hi, do we get an dedicated playlist for FSL? If yes please share the link of playlist

[@khyatimehta3135]

Here you go: th-cam.com/play/PLaGX-30v1lh2eh4V6cXRxsdXb2qk5EyM4.html

[@apexhours]

Keep watching

[@anonymousanonymous3487]

I understand India is busy and noisy and cramped etc, but eventually when you sort these background noises these videos would go from an A-grade to A*. I like your videos but they can be times with low audio, or car horns etc.!

[@apexhours]

Sorry about that. I hope you will enjoy the content

[@SalesforceMiind]

May be she is having very good knowledge but clearly she is having zero teaching knowledge .

[@Ethicsperson]

Correct

[@user-st4jy4hs7j]

if you cancel a work order does it cancel the Service Appointment?