Hi Dawn, we're really sorry to hear about this. Please call our Consumer Services Team on 1800 015 777 who will be able to assist you with this further.
Hi Edvin, if you cannot locate stock of our descaling solution, then we recommend using a universal liquid descaling kit which is available to purchase from most electrical retailers such as Harvey Norman.
off course u can foul the sistem but it's necessary to put some citrus or something that can remove the calcar deposits otherweise the machine will won't last long
Hmm that doesn't sound right. If you're near your machine now, why don't you give our friendly team a call and we'll troubleshoot over the phone? Call 0800 365 234
Hi @kaichypoo, you've reached the team in Australia and New Zealand. We would recommend heading to www.nestle.com/change-country to get in contact with your local Nestlé team who can assist you further. 🙂
Thanks for sharing. It is useful.
Thanks for this tutorial
I've done this so many times, I know the song from this video by heart 💀
Can I use it with krups?
anyone help me i have this one and stoped working as switch i think needs replaceing how do i get the top off ?
Hi Dawn, we're really sorry to hear about this. Please call our Consumer Services Team on 1800 015 777 who will be able to assist you with this further.
I have the genio s and I've only used drinking water and it also worked.
What if I can't get any descaling solution? Any home alternative?
Hi Edvin, if you cannot locate stock of our descaling solution, then we recommend using a universal liquid descaling kit which is available to purchase from most electrical retailers such as Harvey Norman.
@@NescafeDolceGustoAus I'm in Bosnia. Can you tell me what alternative I can use at home? Tnx
Hi Edvin, you would be best to reach out to the local Nestlé team at www.nestle.ba/info
@@EdvinLu Tesco have liquid for this. Works fine. It's in a blue bottle.
My piccolo flashes yellow when holding power button for 5 seconds
off course u can foul the sistem but it's necessary to put some citrus or something that can remove the calcar deposits otherweise the machine will won't last long
I've done this before with no problems, but now it runs for 2 seconds, and the whole system shuts off.
Hmm that doesn't sound right. If you're near your machine now, why don't you give our friendly team a call and we'll troubleshoot over the phone? Call 0800 365 234
@@NescafeDolceGustoAus I'm in the Philippines 😭
Hi @kaichypoo, you've reached the team in Australia and New Zealand. We would recommend heading to www.nestle.com/change-country to get in contact with your local Nestlé team who can assist you further. 🙂
I've done this and it remains yellow
Please feel free to give our friendly team a call on 1800 466 975 to troubleshoot your machine over the phone.