Unreasonable Hospitality: Will Guidara
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- เผยแพร่เมื่อ 29 มิ.ย. 2024
- Transform the value proposition of your personal and professional life with insights from restauranteur and author Will Guidara. Will shines a light on what needs to happen to make someone’s experience with you meaningful and memorable from start to finish.
Guest Bio:
Will Guidara is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the former coowner of Eleven Madison Park. Under his leadership, the restaurant received numerous accolades, including four stars from the New York Times, three Michelin stars and in 2017 was named number one on the list of the World's 50 Best Restaurants.
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I am so full of gratitude that I am finding content during my rabbit hole pursuit about Will Guidara. 3 days ago, I had no idea who he even was! I am so captivated by him, and am excited to apply the simple tweaks that can make my ordinary business flourish! Thank you so much for the interview. If you'll excuse me, I gotta run and give my clients Unreasonable Hospitality.
Best book I've read in a few years. Great stories, practical application, inspiring stuff!
Will Guidara is such a great communicator
This is truly one of the most inspiring episodes - it resonates so deeply. Every inch of it. Yes, hospitality but very applicable to very area of life! So deep! Just ordered the book. Thank you Scott for interviewing Will Guidara. Thoroughly enjoyed this 👏👏👏👏👏
So glad you enjoyed this episode - thanks for watching!
Wow. My first time watching a podcast; it's worth it. 👏 Thanks,Will.
So looking forward to reading this book, which is something I’ve wanted to do since first listening to Will on Simon Sinek’s podcast. Thank you.
This was incredible!
What a brilliant interview. Just loaded with powerful truth bombs and smart ideas. On customer service, Tom Peters may have a worthy successor
So happy you enjoyed this episode!
Agree
Thank you!
I saw this book featured in the second season of The Bear and I feel very enriched for having found Will Guidara and this amazing podcast. Thank you and keep up the good work
😅😅😅😊😊p😊p
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31:50 😊😅
Excellent, truly inspiring!
Excellent. Deep. Very interesting.
Amazing 🎉
This was incredible, thank you for sharing👏
Glad you enjoyed it!
Pretentiousness meets it's match
Made me think.
Why does Will Guidara never mention Daniel Humm when he says “I owned it, my restaurant ,I sold it? “ I thought they were such a team and partners???
Read the book (or Audible) to get that answer and for context.
Tell the host to empathize more with his guest, there are moments in the interview where he is emotional and I think that feeling should be treated differently.
20:52 - You leave a bottle of cognac on the table for the customer to free pour?! That’s a great way to get your liquor license revoked, in most states at least.
Why?
@@konstantinosmas3950 Why, you ask? Like I wrote above, it depends on the state. Some states do have “bottle service” laws that allow customer patrons to serve themselves their own drinks from entire bottles of distilled spirits, but you mostly see that in night clubs. But, that’s generally a no-no in most places, because all cognac, by definition is so-called “hard liquor” that’s at least 80 proof (40% alcohol). It’s treated differently than a bottle of wine under the liquor regs in most U.S. states.
The public policy concern on some of these states, ostensibly, is the service of alcohol to already intoxicated persons without a bartender or server as an intermediary. And there are also potentially dram shop liability issues for the establishment if they drive away super intoxicated and commit vehicular manslaughter.
Perhaps the fact that it's a complimentary bottle changes things. Maybe you're not allowed to sell a bottle of hard liquor and leave it at the table, but if you're gifting said bottle, you might be outside the jurisdiction, so to speak.
@@jcschiefer8652 it’s the manner of service of alcohol to patron guests in establishments that’s regulated by licensure and ordinance in U.S. states, regardless of how much it costs, or whether it’s a free gift or not.
@@TheCriticalChris Got it. Thanks for clarifying.
Will is great but the host is full of himself.
Serious question...
Have you ever met any super outgoing people that are not super super in love with themselves? Very self congratulatory, subtle or not so subtle name dropping or bragging, just really loves their "brand"...
I haven't.