Please share this video I urgently need your help to get my money back from Matchesfashion who sold me a faulty pair of boots they should never have in the first place.
Similar experience with Harrods. I purchased some Jimmy Choo heels and only wore them on carpet in my house and they refused to issue me a return because they were worn. I couldn’t believe the horrific customer service. Thank you for sharing your experience. I will not be shopping at Matches!
I have spent thousands on designer shoes but quality realize that I’m better off with contemporary brands that are well made. I sold all my designer shoes. It’s a name and not with quality.
There are some good designer brands out there please don’t write all the brands. th-cam.com/video/8vBKbRRR7sE/w-d-xo.html th-cam.com/video/wVYePh05m4c/w-d-xo.html th-cam.com/video/-gD0HAFfytg/w-d-xo.html th-cam.com/video/cwQWAHpzNCY/w-d-xo.html
I'm sorry to hear that. Thank you for sharing your experience! I will never buy from them, I have always been hesitant buying from them. I cannot imagine living in Australia and having to deal with all these issues. It would be time consuming and expensive to do returns. On the subject of boots, have you ever tried Aquatalia? I absolutely love my boots. I purchased them in 2014 and I wear them every winter (except during the 2020 lockdown). They are still in great condition, and I have only had the soles repaired once. The cobbler even said he has not seen such great quality in a while. They were expensive, but absolutely worth every penny.
Thank you. Throw in the time difference and that will tip you over the edge! I don’t know Aquatalia but the fact that the cobbler commented on the quality I’ll try and find them in Europe. Do you know anything about how they sew their boots? Blake stitch or good year welted?
I'm sorry to hear about your experience. Its distressing to have your concerns dismissed in this way. I hope your issue is resolved soon. Aftermarket customer service is incredibly important!
Sorry to hear your experience.It is certainly frustrating especially since you are such a conscious customer. At least we are now all aware about the poor customer service that Matches gives. Gives us an update with a future video.
I’m Sorry to hear about unprofessional experience you suffered at the hands of Matches Fashion. I’m afraid they are not the only retailer lacking respect for their customers. Unfortunately customer service has declined severely in the last few years (speaking as an American) It seems that these companies are apathetic and have lost their mission to please their customers.
Hi! It's really rubbish that matches hasn't acted as they should and I'm sorry this has made you so angry. A special purchase is supposed to be just that. If you've paid with a credit card (in full or in part) I would suggest taking the matter up as a Section 75 claim with your card provider. Its not guaranteed and might not be quick but it's a free service. I hope this helps!
I’m sorry to hear of your experience with MatchesFashion and that they wouldn’t rectify this. I realize they’re now closing, but I’ve been shopping menswear there for years and since my experience with similar issues was good I wonder whether the inconsistency may also be because I’ve been a level 4 loyalty member. Not sure if you were when this occurred, but it’d be a shame if that made any difference because all customers deserve reasonable service.
Any update? Have just had my own struggles with their useless customer service. Sent me a used damaged YSL bag after I paid 1550 euro plus shipping expecting a brand new flawless bag. Then they don't give the customs invoices required for a return to the UK which causes more problems. Warning everyone I know to avoid purchasing anything from them. They are truly awful.
They are truly awful. I’m sorry to hear about your situation! Keep going going until you get what you want! My saga is still ongoing but I’ll date when resolved. Thank you for reaching out.
Sounds like you are the beneficiary of retail policies meant to protect retailers from unsavory practices. You have to act within the return/dispute window otherwise chances of an ideal resolution are slim to none.
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Similar experience with Harrods. I purchased some Jimmy Choo heels and only wore them on carpet in my house and they refused to issue me a return because they were worn. I couldn’t believe the horrific customer service.
Thank you for sharing your experience. I will not be shopping at Matches!
I’ve heard so many Harrods horror stories! You need to be firm and not take no for an answer!
What a horrid experience! I pray that someone higher up gets wind of this and rectifies it immediately.
Fingers crossed x
I have spent thousands on designer shoes but quality realize that I’m better off with contemporary brands that are well made. I sold all my designer shoes. It’s a name and
not with quality.
There are some good designer brands out there please don’t write all the brands.
th-cam.com/video/8vBKbRRR7sE/w-d-xo.html
th-cam.com/video/wVYePh05m4c/w-d-xo.html
th-cam.com/video/-gD0HAFfytg/w-d-xo.html
th-cam.com/video/cwQWAHpzNCY/w-d-xo.html
That is awful. I am sorry you are having issues. At least you have a platform with which to put pressure on them! Wishing you the best.
Thank you so much!
Thanks for sharing your horrible experience. I won’t ever shop with them again and I hope other people see this and boycott them as well.
Bad behaviour has to stop!
I'm sorry to hear that. Thank you for sharing your experience! I will never buy from them, I have always been hesitant buying from them. I cannot imagine living in Australia and having to deal with all these issues. It would be time consuming and expensive to do returns. On the subject of boots, have you ever tried Aquatalia? I absolutely love my boots. I purchased them in 2014 and I wear them every winter (except during the 2020 lockdown). They are still in great condition, and I have only had the soles repaired once. The cobbler even said he has not seen such great quality in a while. They were expensive, but absolutely worth every penny.
Thank you. Throw in the time difference and that will tip you over the edge!
I don’t know Aquatalia but the fact that the cobbler commented on the quality I’ll try and find them in Europe. Do you know anything about how they sew their boots? Blake stitch or good year welted?
Unfortunately what happens when the founders are no longer at the helm, customer experience stops being a priority.
I'm sorry to hear about your experience. Its distressing to have your concerns dismissed in this way. I hope your issue is resolved soon. Aftermarket customer service is incredibly important!
Fingers crossed. It sure is.
Sorry to hear your experience.It is certainly frustrating especially since you are such a conscious customer. At least we are now all aware about the poor customer service that Matches gives. Gives us an update with a future video.
Never again deleted the app! I will do.
I’m Sorry to hear about unprofessional experience you suffered at the hands of Matches Fashion. I’m afraid they are not the only retailer lacking respect for their customers. Unfortunately customer service has declined severely in the last few years (speaking as an American) It seems that these companies are apathetic and have lost their mission to please their customers.
They just take our money! Fingers crossed it will be sorted out soon.
Now even worse, can not return anything bought before March 8. They are put into administration.
Ooh no!
Hi! It's really rubbish that matches hasn't acted as they should and I'm sorry this has made you so angry. A special purchase is supposed to be just that. If you've paid with a credit card (in full or in part) I would suggest taking the matter up as a Section 75 claim with your card provider. Its not guaranteed and might not be quick but it's a free service. I hope this helps!
I didn’t know about section 75 let me look into it. Thank you.
I’m sorry to hear of your experience with MatchesFashion and that they wouldn’t rectify this. I realize they’re now closing, but I’ve been shopping menswear there for years and since my experience with similar issues was good I wonder whether the inconsistency may also be because I’ve been a level 4 loyalty member. Not sure if you were when this occurred, but it’d be a shame if that made any difference because all customers deserve reasonable service.
You would think! Matches were cowboys and I guess karma caught up with them.
Any update? Have just had my own struggles with their useless customer service. Sent me a used damaged YSL bag after I paid 1550 euro plus shipping expecting a brand new flawless bag. Then they don't give the customs invoices required for a return to the UK which causes more problems. Warning everyone I know to avoid purchasing anything from them. They are truly awful.
They are truly awful. I’m sorry to hear about your situation! Keep going going until you get what you want! My saga is still ongoing but I’ll date when resolved. Thank you for reaching out.
Mike Ashley now owing matches isn’t going to improve things. Crocket and Jones are higher quality at a better price point ( church’s old one )
Sounds like you are the beneficiary of retail policies meant to protect retailers from unsavory practices. You have to act within the return/dispute window otherwise chances of an ideal resolution are slim to none.
I’m hopeful.
Thats awful. Has the issue been resolved yet? If not you could try contacting Citizens Advice or an ombudsman.
Aah I hadn’t thought of those two options. I’ll give them a try - thank you.
so you didn't check the boots when you first received them?
It would be hard not to when I spent a fortune…
Speak to you credit card issuer and do a chargeback, this is insane, Church's at least should replace them and then deal with Matches Fashion.
I will do - thank you.