I’ve been in customer service my whole career and have only had this type of reaction with one of the thousands of customers I’ve dealt with over 18 years in the business. It’s a decision I made on the spot due to abuse by the customers but when they asked to speak to my manager he came and said “what’s the problem?” They told him I refused to serve them and told them to leave. “Then why are you still here?” Were the next words out of his mouth and their jaws hit the floor. He said, “this man has been doing this for us for five years and is one of our best employees, if he told you to leave then I’m going to enforce that decision. Have a nice day.”
Good to know there are managers that trust the decisions of their employees, I worked at places where its a rule that management has to kiss the customer's ass when they are acting like the worst damn people on earth, because they are either easily intimidated by them or because "corporate says so".
it really is amazin and furthered the redemption and good heartedness of Adam. I watched the movie waiting for this scene and I'm so sad it wasn't in there
Happened to a friend of mine where I used to work. Guy at the table asked her if she liked the duck. When she said yes he pointed to his crotch and said, “come duck on this.” She was upset and when the chef heard about he came out of the kitchen, made the guy pay his bill, and leave.
Robert Taylor I know that in America, every server makes at least minimum wage regardless of tips, unless they're working for someone who's breaking the law (Federal minimum wage isn't a suggestion, it's federal law). Most servers (even the ones who work in very shitty restaurants) will still make well over minimum wage during any given shift. Also, I'd like to know the answer to Brett Hazelton's question too. Obviously no one can control what guests will do, but where the hell did you work where kitchen staff could commit sexual abuse and still be employed?
@Brett Hazelton It's actually quite common in most restaurants. Even more so in lower end such as Applebees and Chili's (I have friends that work there.)
At a place I worked at in the 90s, one of the waitresses (who was sweet but mistake-prone) was crying in this little alcove. The owner, who had been a champion hurling player, asked the busboy what happened - something similar to this scene. The owner went straight to the table and said, "you're going to apologize to her and then choose the way in which you leave my restaurant." The apology was made and the guy slunk out of there (the owner was not that guy people felt safe saying f**k off to). The rest of the table was told that if they behaved they could stay - they did and left a fat tip. It was awesome.
This kind of person is usually spineless. They play strong when they talk to people of lower status, but crawl as soon as they encounter someone with equal or higher authority.
Marco Pierre White, Gordon Ramsay’s mentor, was known for tossing out people that were rude to his staff or didn’t act right. That’s who inspired this scene.
I love Marco Pierre White. Gives praise where it's due and when he tears into an employee or a customer he does it with such a chilled demeanor. It's so calculated and calm instead of flying off the handle like Ramsey... The only man that could ever make Gordon cry
MPW didn’t allow any salt, pepper or any other condiments on his dining tables because he believed all his plates went out perfectly seasoned now that’s bad ass!!!
I saw a doco about him once. Threw out a table of 12 people because 1 person on the table complained to the waiter that their chicken was overcooked. When you're that good I suppose that kind of response is warranted lol
This shouldn’t have been taken out of the movie because it is the truest thing that could and would happen and has happened and that is exactly how I picture Adam dealing with that in his restaurant
No, it isn't the truest thing that could/would happen. I've never seen this happen in all of my extensive years dining out anywhere, and I've eaten uptown, downtown, and around the world. The truest thing that could/would happen is...nothing.
Michael Hunter same, working in service too. the true bosses and leaders are the one that wanna give great service but also wont accept their staff to be harassed. because they dont want this type of cliental anyways, money or no money.
Just watched the movie, didn’t realize this scene wasn’t in it. It’s the whole reason it was on my watch list, it’s such a good scene that adds a missing dimension to that character. I am disappointed they took it out.
Seeing where it falls in the movie (before the first supposed Michelin failure because Michel is still in the kitchen) I think it starts Adam's redemption arc too soon. If we see him start to be human like that it takes away from his character turn later on. Just spitballing, though, as I think the scene would've been nice to include simply to show he was capable of that kind of action.
It would've broken the story flow, as you can see Michel is still in the restaurant so story need to make him more cruel to the staff and more broken by heart so in the last he could adapt them as family
@MUFC Who in the hell is talking about Soccer other than you when this comment section is about a scene of a movie? This is the most ridiculously random comment I’ve ever seen in my whole life and my eyes and mouth are so wide open with disbelief. Dude if you wanna talk about soccer, do it somewhere else. Not here. This is not the place to talk about it.
Or maybe they deleted this scene, because in real life society wants to keep treating hardworking people like trash. Trying to make us think that there can never be people like Bradley Cooper’s character standing up for his employees. Which angers me. Of course there are people like this character who want what’s good for them
@MUFC only because half the world doesn’t have ac. Kicking a ball up and down a field for 3 hours, is their only hope of being able to fall asleep at night.
That brief smile at the end and then back to normal from her is .. perfection! To bad they cut the scene as it would have fit into the story I think. It matches to this point with his ego and feelings and it's not really he's caring for the employees as he expects perfection from his customers as well as employees. Fits well.
I’ve worked in restaurants for nearly a decade and wealthy people tend to be more reserved and polite. The rudest people by far were the sunday church crowd.
I've noticed myself that most of our rude customers are on Sunday and bring it up with my coworkers every Sunday. Lol. I knew I wasn't the only one who thought this.
@@legionman2441 I dunno what it is, they have a superiority complex just because they came from church in their JC Penny suits and dresses. Meanwhile there was a couple that would come in every Sunday in a Maserati Quattroporte and they'd be wearing Rolexes and they'd be genuinely nice and chat with me about whatever.
I worked at a restaurant and the people were very rude and demanding. The owner called all the staff and we cleared their table in one swoop. They had just waited 45 minutes for their food on a busy Saturday night with a full house and now they had nothing. It was poetry. They were completely embarrassed
@@dominicgallagher8930 you ever work in the busy restaurant? Cause you clearly don’t know how exhausted and overwhelming the cook and waitresses job when it’s busy
@@Cadolots silly comment I'm not having a go at chefs or waitresses. 45 min is a long wait. If people are working flat out then it is understaffed and the problem lies with management. Try not to jump to conclusions.
@@dominicgallagher8930 I worked in the food service for 10 years if I come across you and your rude or demanding and I'm given permission to handle things you will get your food after a 45 min wait then I will let you take one bite them come clear your table and never come back you will learn the definition of WE HAVE THE RIGHT TO REFUSE SERVICE STATEMENT stands true
I am in hospitality and this scene shows exactly how the industry has to work together. Being the manager is the toughest as he has to keep the clients and the employees happy. He has to be tough on us but also appreciate our work at the end of shift .Then the waiters grabbing chunks of food from time to time from kitchen and at the end of shift the bartenders rewarding the cooks with a pint of beer. This industry is the most underpaid and overworked but it is the most fun place if you love your work and work together as a team. You make friends here and not colleagues
"This industry is the most underpaid and overworked..." Damn if it isn't true. Although the ironic thing is, that if every food service worker were to say "F--k it!" and quit, the majority of society would go crazy... simply due to the lack of people who can actually cook these days. I worked in fast food and I can't tell you how many repeat customers were parents who were using us to provide dinner multiple times a week. People go crazy when they can't have access to food. I remember one year after being shut down because of a hurricane going through we went in to clean up the store, and because people saw cars parked there, they assumed we were open... I've never been sworn at so much in my entire life as I was that day.
Hi I want to know more. I plan on opening my own restaurant. I like to know everything good and bad and how can I help my employees. I want to know so I can be successful.
I love this. In the 10+ years that I've been in the restaurant business, I don't take people's shit. My staff is trying their damnedest to make you happy, and if you're just going to put them down, take your "well I can go ANYWHERE ELSE" attitude and do so. My employees are still human and deserve to be treated as such
This shows loyalty. Loyalty to the staff who put up with idiots who abuse staff and ruin other diners experiences. Marco used to do it on the regular. And any well respecting boss will stand up for their staff at any cost. That should never happen. I would rather kick a can down the street than take that dickheads money
EXACTLY! its a very human moment for the character, that shows that he doesnt only care about perfection in the kitchen, but also protection for his employees
David Appel fuck that. no one has the right to be abused ever. if anyone walks into your workplace and treats you like that, they'd not only be asked to leave, they will never do business there again. if you like making women cry then tell the boss of the restaurant to fuck himself then yeah I'd do the same thing
In my experience you're all trying to do your jobs well and there's mutual understanding and respect that one could not function without the other-at the least. Usually there's a sense of camaraderie between you since good or bad service-in the eyes the public-reflects equally on both.
+Tymon Piórowski The chef, who is typically the owner, does care about his staff and I'm sorry that you've worked in a restaurant where the owners didn't value your service but every place I've ever worked they would stand behind their staff so long as the staff wasn't rude to the customers. They would never have put up with treating one of their staff like this and more than once I saw the owner tell the customer to get the hell out.
Oh wow I did not think my reply would have merit an essay style reply but allow me to skip the fancy panzy words and go to straight to the point. A movie can perfectly be based in true facts, as someone who has worked in hospitality for so long and on mgment level the only true fact about this scene is the customer putting down the waitress. A true Chef would have never come out of the kitchen and ground that old fat gezzer. He would get fired in short to no time. Now let's get back to your latest statement about the Industry. "The chef, who is typically the owner, does care about his staff" And you are talking on personal experience or you based your facts after watching Burnt on Netflix without chill. Either way is irrelevant, I was making a personal opinion based on my vast personal experience in London. "I'm sorry that you've worked in a restaurant where the owners didn't value your service but every place I've ever worked they would stand behind their staff so long as the staff wasn't rude to the customers" Since Bradley Cooper is cooking in England your last sentence is far away from reality. In Uk, customer is King and this scene would have never happen in real life in the uk without the Chef getting sucked after shift.(Unless He's the owner) "You're ignoring one key fact. The chef and owner aren't British" According to wikipedia regarding the movie He's cooking in London and after have seen Sienna Miller (I would do Netflix with Her) I assumed they may be in London. "I'm honestly sorry that you have to work in a situation where the customers regularly abuse you and do so with impunity while your bosses smile serenely hoping that they don't have to get involved so they can go back to tonguing the customer's butthole. And then the customer leaves without giving you a tip" Goes without saying that I do not give a fook (Sorry just quoting Conor Mcgreggor) about your sorry ass, but true industry worker don't work based on tips, I was just stating the custom in England. Don't expect tips cuz ain't coming anytime soon. (Well in most places) "So are they "still far behind" or are they "ahead" because it looks like maybe you started writing something and changed your mind or did something else. I don't know, it's just weird. And who said I was American? You are aware there are other countries not to mention peoples that speak English aren't you?" Nice one, well I meant ahead...They def are far ahead of Uk. Nah I did not assumed if you were American or not. It's actually irrelevant to me. You do seem a bit naive regarding hospitality and little condescending with your reply. Yeah my native language is not English, but It's good enough. Ciao
+martinregular That wasn't an essay. It was just to point out your horrible mangling of the English language which made it hard to read. I'd also suggest, as you're not an English speaker, to avoid trying to use certain terms as they come off a little strangely. "Netflix without chill" is meaningless. You first make a truth claim that this is how things work in London. Full stop. Then you say that it's your opinion based on your "vast personal experience" in London. Then deny my own experience as being somehow less than yours. How does this work in your world or do you simply change your views as it suits you? And you're purposely ignoring the key part here, the chef is one of the owners. You keep bringing it up, like saying, "unless he's the owner" but in this case he is. I seriously pity you for the working conditions you've had to endure. Every place I've worked during my stint in the hospitaliy biz was marked by two things. The first is I was professional to a fault. I'd deliver service with a smile, worked the table and got a fat tip beause of it. I never went home with less than $100 in my pocket at the end of the night. My wages would go straight into the bank and I'd live off my tips opting to pay cash whenever possible. And secondly I never had anything but the full support of the owner. Sometimes he was the chef. Sometimes he was the host. Sometimes he was just a guy that would show up occasionally to take a look around, spend some time in the office, then leave. When he had guests that came in and he wanted them to get the best service, he'd put me on the table. More than once he'd slip me $50 as a thank you for all the happy customers I had who'd go to him or the manager and tell them I was amazing. So you know London? Good for you. I'm sure that's going to help you and go far in your professional career. I'm sure that when interviewing for a position elsewhere they won't have anything else to say to you once they know you've worked in London. And now I've wasted enough time on you. Respond if you want, I'm not going to bother reading it.
It honestly probably came down to pacing. If it didn't fit anywhere in the movies pace, regardless of how good a scene, it gets cut. Really comes down to the director and their vision of the movie.
@@Chknfrdstk I would’ve at least made it as an end credit scene, like how he became family to his staff and vice versa. Just a “he loves his staff this much” kind of thing
Fantastic scene. I grew up in a restaurant business and now I owned a couple of restaurants. Rude customers can be a pain and caused a unpleasantly time for my staffs. My rule is as soon as the guest use foul language. I told my staffs to say sorry and we can’t help you any further. 🦅🦅🇺🇸
@@LaNguyenBTong Sure, here you go little child, James Cameron (ALiens, T2, Abyss) he started it all and T2 is still better given it was made it 92! Denis Villenueve (Arrival, Blade Runner, Dune) Spielberg (Jurassic Park - original effects NEVER bettered) Peter Jackson (Lord Of The Rings) Snyder (Snyder Cut, Watchmen) Christopher Nolan(Dark Knight - only comic movie EVER to win an Oscar) Do you need any more? lol bye bye
The is one of my favorite scenes I was watching the movie and looking forward to it and before I knew it. It was over and here I am. Lol WHY DID THEY DELETE IT😂
I've had a boss or two who have tossed covers out and let me tell you, that inspires some loyalty like nothing else. It's never the actual rich, it's more the acting rich that are scum to service staff.
seriously, the whole "staring off and being silent" thing when someone ask you a question would make me rage a bit and probably repeat the question right in their face until i got an answer
I imagine the reason this scene was cut because it doesn't fit with his character arc. He believed to get his 3rd star it was going to be all him, which is why during the first (mistaken) Michelin visit he was personally over seeing every dish being cooked. He also never took part in the family meals. 3 stars comes first, staff/friendship/relationships come second. It was only in the end that he came to realize the group is stronger than the self, to rely on others is not weakness, but strength. Thus why in the 2nd (for real) Michelin visit, he lets everyone do their own work, to do what they're good at. Now he trusts them, he understands how important the team is. And he also participates in the family meal. The scene in this clip goes against this arc.
Then they could save this clip for near the tail end of the movie, duh. It doesn't really conflict with the earlier acts anyways. This can easily stand alone near the ending. It is literally it's own, individual moment, after all.
Kederen The truth hurts. Hollywood has been covering up for Harvey for a very long time. Hollywood is very hypocrite when it comes to women’s rights and everything else in that matter.
@@sweetbriarhuslin7371 dumb response. You're literally saying that someone can give him shit and he can't do anything. Last customer who mouthed off to me lost his teeth.
@@sweetbriarhuslin7371 You're an imbecile. So, people are totally justified in being a complete scumbag simply because 'life'? Lol. You sound like a real pleasure to be around.
When I was a teen serving in a hotel, some very rude Scandinavian bloke demanded I bring his breakfast "NOW". Despite my telling him that a full English breakfast takes time to cook (he'd placed the order literally 3 minutes earlier), he raised his voice to the point that chef came out to the restaurant. I explained and Scandinavian dude made his point very clear. Chef served him up a raw plate of English breakfast. The twats face was priceless!
Damn I only watched the movie because I saw this scene and while I was watching I was waiting for this scene and I even went back to see if I missed it sad😢
Marcus warring is a protégés of Gordon Ramsay and Gordon Ramsay worked under Marco Pierre White. Marco made it a point to kick out bad customers and to instruct them to tell their friends. Good. As hard as restaurant people work they should not have to put up with anybody's shit.
I worked for a few years as a bus boy at El Quenepo on Vieques, Puerto Rico. Fine dining at it's finest, and I was very privileged to see the owners back their staff in a situation similar to this. It was... /chefs kiss... so very beautiful to watch. I still remember it when I need to smile.
Reminds me of all those horrible days while working in hospitality. Esp my co-workers who used to work in the front of house. Always used to come to me and cry being those kitchen doors. All I used to do is listen to them and clam them down. Even after all those crying, they used to go and with a smile and carry on doing their job.
I worked in fine restaurants throughout college. It paid for my degrees. I waited on celebrities, politicians, pro athletes, wealthy families, etc. Most of the wealthy people were polite and well-mannered. The worst and rudest people were those who were just starting to make money, trying to show off their new found money. Right after I graduated, I had about 1 month before I started my new career in financial services. My last few nights of waiting tables, one table of 4 people (2 couples) were sat in my station. As I was serving wine to the table next to them, one of the guys snapped his finger at me. I set the bottle of wine down and said, "excuse me for one moment". I walked over to the ogre who snapped his fingers at me; I slammed my palm down in the middle of the table and looked him right in the eyes and said, "...do you see a dog in here...?" He said, :What?" I repeated myself. Then I said, "were you raised in a barn?" Stunned looks on all 4 at the table. I said, "...we have millionaires coming in here every day and not once has anyone had the audacity to snap their fingers at me. What the hell makes you so important that you get to snap your fingers at me?" He said, "...oh, sorry, I was just going to ask for a wine suggestion....." I said, "I'm going to finish serving wine to these fine people next to you, since they were here first. Then I'll come back to help you." The table that I was serving wine to applauded and were laughing at the buffoonery next to them. My manager stopped me in the hall later and said, "Good for you. You don't need to take that from anyone." BTW, they left me a 25% tip even after I scolded them.
I honestly think some people with too little social experience have seen it in films and genuinely think it's a neutral act that isn't at all rude. Others, though, are just cunts.
I just watched this movie and the whole time i was thinking of this scene, i watched all the way through the credits because i thought "maybe its an after credit scene" but here i come to find out that it has been deleted. I have no clue why, this is a pearl of a movie scene.
In my opinion the reason that this scene is not remaining in this movie. It's because they didn't show the customer being rude to her in the first place.
Been working in restaurants most of the last 30 years. The last 10 as an owner. I rarely ever do it, but it’s a really good feeling to tell off a customer who has crossed the line and is being abusive to me or one of my team. The look of shock on their face when they realize I’m the owner and they went too far is priceless.
I remember back in first job this ghetto customer lady was being rude and threatening my co worker and so I told her off and cussed her out I was ready to defend my co workers at one point she threw her food at her while she was making a refund for her and I was like “ listen you peace of sh!t if you don’t calm TF down and let her do her job and give you your refund I will beat you down in the ground with those trays the more you threaten her “
I imagine a restaurant is like someone's home. With that in mind, imagine having someone come into *YOUR* home, be rude to you and then demand you feed them. Gods, it wasn't even a demand here. It was so much worse. It was a detached expectation.
We need more of this in the food industry because customers need to realize they are not gods. They have no right to act the way they do regardless of how much they are paying for their meal. The term “the customer is always right.” has been used too often and abused too often in order to let pieces of shit spit on workers for their own benefit. In don’t give a flying fuck of a shit what your day was like before you walked in the door because workers deserve respect. We are obligated to give you ours because we work in the food service, if anyone gives lackluster service it is for 2 reasons; 1) they never cared in the first place and will be fired or 2) piece of shit customers took our love for our service and used it to take advantage of us and that is how you kill a good worker. People like that customer exist everywhere and they all deserve a right beating.
spartan1010101 Are you seriously take an example from a movie as an example? Why don’t you tell a really story? “Customer is always right” is not on a sign but “We reserve the right to refuse service to anyone is” is.
I learned recently the original saying is "the customer is always right in matters of taste". A bit tongue in cheek, as customers sometimes have terrible taste, but there is no accounting for it after all. Apparently the saying wasn't originally a recommendation to accept abuse.
Man wtf am I supposed to think when the waiter gets my order wrong 3 times in a row, of course I’m gonna be pissed. You can’t put all the blame on customers when service can be bad.
I just watched this movie because of this specific scene on a youtube short, but it wasn't in the movie. Until I found this clip that mentions it's a deleted scene. It was a great movie 👌🏽
I was in food service for 6.5 years. I've been called every name in the book by nasty customers. Never once had a manager that stood up for the employees. It was always my fault and the customer got their meals comp'd or got free gift cards.
Had something kind of similar happen when I was managing a pizza joint when I was young. Probably 20. There was a 15 year old kid we had who answered phones and took orders. He was always super polite and really nice to people over the phone. One day he comes to me saying he had a woman on the phone who wanted to speak to a manager. When I picked up the phone she was screaming that he had hung up on her. I knew this kid would never do that to someone. I looked at him and said "she said you hung up on her." he shook his head, his eyes were huge like he was in trouble or something. I went back to the phone and told the lady that I there must have been some kind of technical mishap because I knew he would not have done something like that. She started demanding this and that. Free shit. I said no. She then hung up on me, ironic. He came to me afterwards and said it meant a lot to him that someone backed him up because he thought he was in trouble. It's super important to back your people up.
I was really disappointed when this scene wasn't in the movie. It's literally the reason I watched the movie, because I liked this scene.
Literal same, I just forgot it was a deleted scene
Same I literally just watched it and was like tf did he do two cooking movies!? Came right here to watch it.
HAHA same here man
We literally all did the same exact fucking thing within the past 3 days and the movie has been out for nearly 8 years. What the actual fuck🤣
Netflix? 😆
I’ve been in customer service my whole career and have only had this type of reaction with one of the thousands of customers I’ve dealt with over 18 years in the business. It’s a decision I made on the spot due to abuse by the customers but when they asked to speak to my manager he came and said “what’s the problem?” They told him I refused to serve them and told them to leave. “Then why are you still here?” Were the next words out of his mouth and their jaws hit the floor. He said, “this man has been doing this for us for five years and is one of our best employees, if he told you to leave then I’m going to enforce that decision. Have a nice day.”
W manager
Badass. Both you and your manager💯
Good to know there are managers that trust the decisions of their employees, I worked at places where its a rule that management has to kiss the customer's ass when they are acting like the worst damn people on earth, because they are either easily intimidated by them or because "corporate says so".
@@whoknowswhocares885 Reasons that family owned kicks corporates ass!
That's awesome. Love this story. What restaurant was this for?
"Chef, that's the wrong table"
LMFAOO!
🤣🤣🤣
Ayoooo 😭
Brilliant haha!
savage
This scene is so good and it showed how he cared for his workers I cannot understand why it was deleted
They probably thought the idea of defending your staff would piss off all the movie going karens and steves
it really is amazin and furthered the redemption and good heartedness of Adam. I watched the movie waiting for this scene and I'm so sad it wasn't in there
@@sludgerton I watched the movie just for this one scene
@@Eddytheking21 i just finish the movie and didn't see it so thats why im here lol
@@roupouw7193 that’s exactly what I just did bc I thought I missed it so I skipped through the whole movie a few times to look for it
If only managers and bosses really stood up for their employees like this in real life...
They will provided employees also stood up for the company
Happened to a friend of mine where I used to work. Guy at the table asked her if she liked the duck. When she said yes he pointed to his crotch and said, “come duck on this.” She was upset and when the chef heard about he came out of the kitchen, made the guy pay his bill, and leave.
Robert Taylor I know that in America, every server makes at least minimum wage regardless of tips, unless they're working for someone who's breaking the law (Federal minimum wage isn't a suggestion, it's federal law). Most servers (even the ones who work in very shitty restaurants) will still make well over minimum wage during any given shift.
Also, I'd like to know the answer to Brett Hazelton's question too. Obviously no one can control what guests will do, but where the hell did you work where kitchen staff could commit sexual abuse and still be employed?
@Brett Hazelton It's actually quite common in most restaurants. Even more so in lower end such as Applebees and Chili's (I have friends that work there.)
@Shawn S AMEN!!!
At a place I worked at in the 90s, one of the waitresses (who was sweet but mistake-prone) was crying in this little alcove. The owner, who had been a champion hurling player, asked the busboy what happened - something similar to this scene. The owner went straight to the table and said, "you're going to apologize to her and then choose the way in which you leave my restaurant." The apology was made and the guy slunk out of there (the owner was not that guy people felt safe saying f**k off to). The rest of the table was told that if they behaved they could stay - they did and left a fat tip. It was awesome.
This kind of person is usually spineless. They play strong when they talk to people of lower status, but crawl as soon as they encounter someone with equal or higher authority.
Do you happen to remember what he was in the hurling? County, All Ireland?
I had a manager who was an amateur bodybuilder. You certainly wouldn't want to get on his bad side.
Marco Pierre White, Gordon Ramsay’s mentor, was known for tossing out people that were rude to his staff or didn’t act right. That’s who inspired this scene.
I love Marco Pierre White. Gives praise where it's due and when he tears into an employee or a customer he does it with such a chilled demeanor. It's so calculated and calm instead of flying off the handle like Ramsey... The only man that could ever make Gordon cry
I just made a similar comment👍
MPW didn’t allow any salt, pepper or any other condiments on his dining tables because he believed all his plates went out perfectly seasoned now that’s bad ass!!!
I saw a doco about him once. Threw out a table of 12 people because 1 person on the table complained to the waiter that their chicken was overcooked. When you're that good I suppose that kind of response is warranted lol
@@nathankennedy4263 ridiculous, every people have different taste, maybe I like it spicy, salty, sour. Maybe not the same with you, possibly not
This shouldn’t have been taken out of the movie because it is the truest thing that could and would happen and has happened and that is exactly how I picture Adam dealing with that in his restaurant
oh, someone like me is here again after 5 years.. :) in 2020
@@Iova.encheva oh would you look at that, another time traveller
No, it isn't the truest thing that could/would happen. I've never seen this happen in all of my extensive years dining out anywhere, and I've eaten uptown, downtown, and around the world. The truest thing that could/would happen is...nothing.
@@clansymbiont8688 Dining in McDonalds does not count though lol
Lies again? Burnt food caused by sleeping on job
I love her little smirk at the end….Bradley Cooper did a great job
As someone who works in the service industry, I wish they'd left that in.
Michael Hunter same, working in service too. the true bosses and leaders are the one that wanna give great service but also wont accept their staff to be harassed. because they dont want this type of cliental anyways, money or no money.
However, because they didn’t, you can claim it as your own idea when you do it to your next obnoxious guests.👍🏼
I'm working in switzerland in the service industry, and in every restaurant, the chef de service knows exactly how to handle those kinda customers.
What was the general demographic of the usual rude customers? If you don’t mind me asking
@@DoseOfReality308 Cause I worked in the mountains, and in places where a lot of tourism was, it was mixed. It wasn't like only from one country.
Just watched the movie, didn’t realize this scene wasn’t in it. It’s the whole reason it was on my watch list, it’s such a good scene that adds a missing dimension to that character. I am disappointed they took it out.
Same here. I thought maybe i missed it.
Same here. 😂
Same lmao
same... its the reason i decided to watch the movie tonight lol
Those windows give it away: you can see bluescreens behind them, which means that scene never went through postproduction phase.
I have no idea why this scene was cut out. It is by far the best scene in the whole movie.
thinks it's cuz he says "chef eh" and in the rest of the movie he just says chef
@@berthahernandez9054 i’d say it’s because it makes you like adam too much you’re not meant to like him this early in the film
It’s because Hollywood doesn’t want to glamorize this type of reaction to a entitled elitist thinking that money should decide how we treat humans
Seeing where it falls in the movie (before the first supposed Michelin failure because Michel is still in the kitchen) I think it starts Adam's redemption arc too soon. If we see him start to be human like that it takes away from his character turn later on.
Just spitballing, though, as I think the scene would've been nice to include simply to show he was capable of that kind of action.
You're not supposed to like him yet.
Thought he was folding it up and gonna use the sack to hit the guy ha
Themaninthemask lol, that would've been more awesome
i thought so too
It would've broken the story flow, as you can see Michel is still in the restaurant so story need to make him more cruel to the staff and more broken by heart so in the last he could adapt them as family
I wish he would have splashed him with his wine.
Ditto 😂
Why did they cut that scene? Adam Jones needed to be more likeable and that scene did exactly that
no, that was the beauty of his character. he was just so unlikable.
yes ! BUT he stood up for his team! and this scene showed that..
Shame on them for leaving that out.
They didn't delete it, it's in the movie
no it wasn't. I just watched the movie last week and this was not shown in the movie.
This is such a fresh, original moment in film. No stupid physical confrontation or battle of words.
Mission Report
December 16 1991
DK28 mission successful, op 4 has been eliminated
DK28 😂😂😂
dude you didnt just hahahaha
Rocket Raccoon successfully accomplished the mission.
DK28 Hail Hydra.......
they had to delete this scene, so that they could shove more shitty romantic plot in the movie
@MUFC WTF
@MUFC Who in the hell is talking about Soccer other than you when this comment section is about a scene of a movie? This is the most ridiculously random comment I’ve ever seen in my whole life and my eyes and mouth are so wide open with disbelief. Dude if you wanna talk about soccer, do it somewhere else. Not here. This is not the place to talk about it.
Or maybe they deleted this scene, because in real life society wants to keep treating hardworking people like trash. Trying to make us think that there can never be people like Bradley Cooper’s character standing up for his employees. Which angers me. Of course there are people like this character who want what’s good for them
to bad they delete this scene i like it
@MUFC only because half the world doesn’t have ac. Kicking a ball up and down a field for 3 hours, is their only hope of being able to fall asleep at night.
That brief smile at the end and then back to normal from her is .. perfection! To bad they cut the scene as it would have fit into the story I think. It matches to this point with his ego and feelings and it's not really he's caring for the employees as he expects perfection from his customers as well as employees. Fits well.
I’ve worked in restaurants for nearly a decade and wealthy people tend to be more reserved and polite. The rudest people by far were the sunday church crowd.
Ok
Fuck them they can't find jesus so they mad
I've noticed myself that most of our rude customers are on Sunday and bring it up with my coworkers every Sunday. Lol. I knew I wasn't the only one who thought this.
@@legionman2441 I dunno what it is, they have a superiority complex just because they came from church in their JC Penny suits and dresses.
Meanwhile there was a couple that would come in every Sunday in a Maserati Quattroporte and they'd be wearing Rolexes and they'd be genuinely nice and chat with me about whatever.
SevenTower lol what?
The best bit for me is her smile at the end and that military speed turn!
I love that everyone was expecting this scene in the movie when it got to Netflix and was disappointed. I’m not alone haha
Me too
I worked at a restaurant and the people were very rude and demanding. The owner called all the staff and we cleared their table in one swoop. They had just waited 45 minutes for their food on a busy Saturday night with a full house and now they had nothing. It was poetry. They were completely embarrassed
Perfect....:-)
45 minutes a very long wait
@@dominicgallagher8930 you ever work in the busy restaurant? Cause you clearly don’t know how exhausted and overwhelming the cook and waitresses job when it’s busy
@@Cadolots silly comment I'm not having a go at chefs or waitresses. 45 min is a long wait. If people are working flat out then it is understaffed and the problem lies with management. Try not to jump to conclusions.
@@dominicgallagher8930 I worked in the food service for 10 years if I come across you and your rude or demanding and I'm given permission to handle things you will get your food after a 45 min wait then I will let you take one bite them come clear your table and never come back you will learn the definition of WE HAVE THE RIGHT TO REFUSE SERVICE STATEMENT stands true
I am in hospitality and this scene shows exactly how the industry has to work together. Being the manager is the toughest as he has to keep the clients and the employees happy. He has to be tough on us but also appreciate our work at the end of shift .Then the waiters grabbing chunks of food from time to time from kitchen and at the end of shift the bartenders rewarding the cooks with a pint of beer. This industry is the most underpaid and overworked but it is the most fun place if you love your work and work together as a team. You make friends here and not colleagues
"This industry is the most underpaid and overworked..."
Damn if it isn't true. Although the ironic thing is, that if every food service worker were to say "F--k it!" and quit, the majority of society would go crazy... simply due to the lack of people who can actually cook these days. I worked in fast food and I can't tell you how many repeat customers were parents who were using us to provide dinner multiple times a week. People go crazy when they can't have access to food. I remember one year after being shut down because of a hurricane going through we went in to clean up the store, and because people saw cars parked there, they assumed we were open... I've never been sworn at so much in my entire life as I was that day.
Absolutely false lol
Thank you!
Hi I want to know more. I plan on opening my own restaurant. I like to know everything good and bad and how can I help my employees. I want to know so I can be successful.
Like 'Waiting'
I love this. In the 10+ years that I've been in the restaurant business, I don't take people's shit. My staff is trying their damnedest to make you happy, and if you're just going to put them down, take your "well I can go ANYWHERE ELSE" attitude and do so. My employees are still human and deserve to be treated as such
Mate. Like any other customer service job. Never let people speak to you like shit. No job, absolutely no job is worth you taking shit from anyone
Mate. Like any other customer service job. Never let people speak to you like shit. No job, absolutely no job is worth you taking shit from anyone
damn, how could they delete this scene?
Christian Baltazar they had to. Strays way off the plot.
Christian Baltazar no it doesnt.
This shows loyalty. Loyalty to the staff who put up with idiots who abuse staff and ruin other diners experiences. Marco used to do it on the regular. And any well respecting boss will stand up for their staff at any cost. That should never happen. I would rather kick a can down the street than take that dickheads money
EXACTLY! its a very human moment for the character, that shows that he doesnt only care about perfection in the kitchen, but also protection for his employees
David Appel fuck that. no one has the right to be abused ever.
if anyone walks into your workplace and treats you like that, they'd not only be asked to leave, they will never do business there again.
if you like making women cry then tell the boss of the restaurant to fuck himself then yeah I'd do the same thing
Great Scene.......Especially for All the hardworking Waiters and Waitresses who have bit their own tongues to get through the meal..!!! 😁
Yes man, because people working in the kitchen care about people working on the floor:)
In my experience you're all trying to do your jobs well and there's mutual understanding and respect that one could not function without the other-at the least. Usually there's a sense of camaraderie between you since good or bad service-in the eyes the public-reflects equally on both.
+Tymon Piórowski The chef, who is typically the owner, does care about his staff and I'm sorry that you've worked in a restaurant where the owners didn't value your service but every place I've ever worked they would stand behind their staff so long as the staff wasn't rude to the customers. They would never have put up with treating one of their staff like this and more than once I saw the owner tell the customer to get the hell out.
Oh wow I did not think my reply would have merit an essay style reply but allow me to skip the fancy panzy words and go to straight to the point. A movie can perfectly be based in true facts, as someone who has worked in hospitality for so long and on mgment level the only true fact about this scene is the customer putting down the waitress. A true Chef would have never come out of the kitchen and ground that old fat gezzer. He would get fired in short to no time.
Now let's get back to your latest statement about the Industry.
"The chef, who is typically the owner, does care about his staff" And you are talking on personal experience or you based your facts after watching Burnt on Netflix without chill. Either way is irrelevant, I was making a personal opinion based on my vast personal experience in London.
"I'm sorry that you've worked in a restaurant where the owners didn't value your service but every place I've ever worked they would stand behind their staff so long as the staff wasn't rude to the customers"
Since Bradley Cooper is cooking in England your last sentence is far away from reality. In Uk, customer is King and this scene would have never happen in real life in the uk without the Chef getting sucked after shift.(Unless He's the owner)
"You're ignoring one key fact. The chef and owner aren't British" According to wikipedia regarding the movie He's cooking in London and after have seen Sienna Miller (I would do Netflix with Her) I assumed they may be in London.
"I'm honestly sorry that you have to work in a situation where the customers regularly abuse you and do so with impunity while your bosses smile serenely hoping that they don't have to get involved so they can go back to tonguing the customer's butthole. And then the customer leaves without giving you a tip"
Goes without saying that I do not give a fook (Sorry just quoting Conor Mcgreggor) about your sorry ass, but true industry worker don't work based on tips, I was just stating the custom in England. Don't expect tips cuz ain't coming anytime soon. (Well in most places)
"So are they "still far behind" or are they "ahead" because it looks like maybe you started writing something and changed your mind or did something else. I don't know, it's just weird. And who said I was American? You are aware there are other countries not to mention peoples that speak English aren't you?"
Nice one, well I meant ahead...They def are far ahead of Uk. Nah I did not assumed if you were American or not. It's actually irrelevant to me. You do seem a bit naive regarding hospitality and little condescending with your reply. Yeah my native language is not English, but It's good enough. Ciao
+martinregular That wasn't an essay. It was just to point out your horrible mangling of the English language which made it hard to read.
I'd also suggest, as you're not an English speaker, to avoid trying to use certain terms as they come off a little strangely. "Netflix without chill" is meaningless.
You first make a truth claim that this is how things work in London. Full stop. Then you say that it's your opinion based on your "vast personal experience" in London. Then deny my own experience as being somehow less than yours. How does this work in your world or do you simply change your views as it suits you?
And you're purposely ignoring the key part here, the chef is one of the owners. You keep bringing it up, like saying, "unless he's the owner" but in this case he is. I seriously pity you for the working conditions you've had to endure. Every place I've worked during my stint in the hospitaliy biz was marked by two things. The first is I was professional to a fault. I'd deliver service with a smile, worked the table and got a fat tip beause of it. I never went home with less than $100 in my pocket at the end of the night. My wages would go straight into the bank and I'd live off my tips opting to pay cash whenever possible.
And secondly I never had anything but the full support of the owner. Sometimes he was the chef. Sometimes he was the host. Sometimes he was just a guy that would show up occasionally to take a look around, spend some time in the office, then leave. When he had guests that came in and he wanted them to get the best service, he'd put me on the table. More than once he'd slip me $50 as a thank you for all the happy customers I had who'd go to him or the manager and tell them I was amazing.
So you know London? Good for you. I'm sure that's going to help you and go far in your professional career. I'm sure that when interviewing for a position elsewhere they won't have anything else to say to you once they know you've worked in London.
And now I've wasted enough time on you. Respond if you want, I'm not going to bother reading it.
A scene all of us are going to remember for ever and a day! And they removed it from the movie? Brilliant people those Hollywood folks!!!
It honestly probably came down to pacing. If it didn't fit anywhere in the movies pace, regardless of how good a scene, it gets cut. Really comes down to the director and their vision of the movie.
…..they put cayenne pepper in it
@@Chknfrdstk I would’ve at least made it as an end credit scene, like how he became family to his staff and vice versa. Just a “he loves his staff this much” kind of thing
@@AkaiOniKing totally agree
Her smile, body and then head turn (at the end) was the most believable acting in this whole scene.
Fantastic scene. I grew up in a restaurant business and now I owned a couple of restaurants. Rude customers can be a pain and caused a unpleasantly time for my staffs. My rule is as soon as the guest use foul language. I told my staffs to say sorry and we can’t help you any further. 🦅🦅🇺🇸
Such a wonderful scene! Reinforces respect on so many levels
I wish more chefs and owners stuck up for their staff like this.
Amen
When you realize rocket raccoon and baron zemo run a restaurant together
you poor sweaty infant, is this your first time watching a "grown ups" movie? Awwww
@@dd.4910 poor crusty adult, is this your first time on the internet without assistance? Awwww
Zemo was Rocket's bitch!?
@@dd.4910 Name one "infant" that can do CGI at Marvel's level.
I'll wait.
@@LaNguyenBTong Sure, here you go little child,
James Cameron (ALiens, T2, Abyss) he started it all and T2 is still better given it was made it 92!
Denis Villenueve (Arrival, Blade Runner, Dune)
Spielberg (Jurassic Park - original effects NEVER bettered)
Peter Jackson (Lord Of The Rings)
Snyder (Snyder Cut, Watchmen)
Christopher Nolan(Dark Knight - only comic movie EVER to win an Oscar)
Do you need any more? lol bye bye
God I love when she gives him the smug smirk at the end before walking off.
In the end when she smile and walk away that throw me off the edge I'm dying🤣🤣🤣
1:31 The sass on this one, gave me whiplash. She has the neck of a prima ballerina. She actually spun around 3 times you jsut cant see it lol
She's actually an android. 😉
The is one of my favorite scenes I was watching the movie and looking forward to it and before I knew it. It was over and here I am. Lol WHY DID THEY DELETE IT😂
same lol xDDDD
I was waiting for this scene when I watched it today. Didn’t realize it was a deleted scene.
Same here whole reason I want to see the film cause of this
Just finished it for the first time and same lol I was worried I missed it somehow 😂
Same dude wtffff
This shouldn't have been deleted! Ugh how I wish to have seen this in the theatre.... whyyyyy :'(
who was clapping tho the invisible guests
i was just looking for this
The sound design in this scene is amazing. The sounds created when the wine glasses are tipped over into the table cloth is perfect!
that was real, not added sound.
they do a lot of foley effects in post
This is the reason I watched the movie on Netflix and was shocked it wasn’t on there 😂
I was so pissed Lol
Me three
Facts
This world needs more people like that, character or no character, that was true humanity
Best scene ever of the the entire movie.
Sean Tran best scene was the cake for the little miss.
Weird they cut the scene. There was no emotional connection with him to the staff until a cheesy montage and dinner scene at the end.
I work in a restaurant and the amount of times I’ve wanted to do this to rude customers who’ve made staff cry is shocking
And why didn't you do it?
"the NUMBER of times"
@@michaelmcqueen6198 my paycheque
I really don't give a damn about the staff feelings.... I hope they kill themselves cause they can't get my order right at all
@@michaelmcqueen6198 Money? People tend not to pay after being kicked out.
Her quick smile and frown at the end was GOLD!!!!! 😅
Seen this movie and I must say, it was really great! Zemo and Rocket working in the same restaurant together.
i keep forgetting he plays zemo lmao. to me hes the dude from rush
I've had a boss or two who have tossed covers out and let me tell you, that inspires some loyalty like nothing else.
It's never the actual rich, it's more the acting rich that are scum to service staff.
parvenu and rich relatives are the worst man.
What's crazy is this scene made me want to watch the movie- Didn't realize it wasn't in it!!!
"Let me handle this Adam!"
Dude you can't even give a straight and honest reply to a simple question
seriously, the whole "staring off and being silent" thing when someone ask you a question would make me rage a bit and probably repeat the question right in their face until i got an answer
i watched the whole movie only to find out it this was a deleted scene
SAME
Just did that too
Me just now
@@calliel4570 me too
Same here! I watched it just for this scene!
The waitress final farewell was just scrumptious!!!
He's lucky Bradley didn't pull out his Sniper.
I understood the reference.
Or go full Rocket Raccoon.
He went Seals after this.
as a waitress myself this scene was.... deep breath *whispers* ..Pricleessss
Bless you girl and to all the waitresses and kitchen staff you guys are greatly under appreciated. Thank you for your service and stay strong gal 👌🔥
You know, you are doing a precious duty, feeding people and treating them well in the midst of their tiring lives??
Bless you gurl...!
That's a great scene that should not have been left out! Love this flick!!! One of his best imo
I imagine the reason this scene was cut because it doesn't fit with his character arc. He believed to get his 3rd star it was going to be all him, which is why during the first (mistaken) Michelin visit he was personally over seeing every dish being cooked. He also never took part in the family meals. 3 stars comes first, staff/friendship/relationships come second. It was only in the end that he came to realize the group is stronger than the self, to rely on others is not weakness, but strength. Thus why in the 2nd (for real) Michelin visit, he lets everyone do their own work, to do what they're good at. Now he trusts them, he understands how important the team is. And he also participates in the family meal.
The scene in this clip goes against this arc.
Having the scene in after he had his revelation, would have made sense.
Exactly
Then they could save this clip for near the tail end of the movie, duh. It doesn't really conflict with the earlier acts anyways. This can easily stand alone near the ending. It is literally it's own, individual moment, after all.
I like that it says ‘The Weinstein Company’ and it involves a woman crying
You're trash-tier. Grow up.
Kederen The truth hurts. Hollywood has been covering up for Harvey for a very long time. Hollywood is very hypocrite when it comes to women’s rights and everything else in that matter.
Glen tennis Women crying is exclusive to Hollywood because they have been covering up for Harvey for a very long time.
Triggered some peeps lol
im DEAD
That’s the awesome thing about dvds/blue rays, I have it when it first came out and this scene is not cut out 😎😎😎
That's how you support your people. I'm putting this on my list of movies to see
scene was cut from the final movie
Good God how many times have We All Wanted to do this!!!!!
I love that the chef didn’t go physical on them and just simply took the food and drinks away from them 😁
"Adam let me ggandle this.
Let me ggandle this Adam, Adam!"
People have right to work
With out verbal
Without mental
And without physical abuse
By a customer
Lol it's called life get over yourself there are shitty people but u aren't any better no one is
@@sweetbriarhuslin7371 dumb response. You're literally saying that someone can give him shit and he can't do anything.
Last customer who mouthed off to me lost his teeth.
@@sweetbriarhuslin7371 You're an imbecile. So, people are totally justified in being a complete scumbag simply because 'life'? Lol. You sound like a real pleasure to be around.
sweetbriar huslin when you treat people with respect and courtesy, it’s only proper to expect the same in return. Shitty people get treated shitty.
Brendan Gower nobody said you can’t. though your not gonna have that job anymore lmao.
The waitress’s smile at the end is the best part
Clapping noise ensues, camera shows not one person clapping 🤦♂️
this was probably the reason the scene didnt make it on screen😅
lol
An audience is reacting to the clip
When I was a teen serving in a hotel, some very rude Scandinavian bloke demanded I bring his breakfast "NOW". Despite my telling him that a full English breakfast takes time to cook (he'd placed the order literally 3 minutes earlier), he raised his voice to the point that chef came out to the restaurant. I explained and Scandinavian dude made his point very clear. Chef served him up a raw plate of English breakfast. The twats face was priceless!
The smile she gives in the end completes it.
Standing ovations in Theaters, should have left that scene in.
This wasn’t a bad movie at all and this was by far my favorite scene.
That was a deleted scene.
@@vicO1323 I know. I wish they had included it. It's such a crucial character development moment for Cooper.
Damn I only watched the movie because I saw this scene and while I was watching I was waiting for this scene and I even went back to see if I missed it sad😢
Marco Pierre White would definitely approve of this, the story is almost like an homage to .MWP
Gordon Ramsay and Marcus Wareing did the same too
Gordon Ramsay produced this movie
Marcus warring is a protégés of Gordon Ramsay and Gordon Ramsay worked under Marco Pierre White. Marco made it a point to kick out bad customers and to instruct them to tell their friends. Good. As hard as restaurant people work they should not have to put up with anybody's shit.
That smile she did at the end😂😂
That little smirk from the waitress at the end was golden
After getting caught by the Avengers, Zemo escaped and started a resturant.
With limitless dude as the chef
This should have been kept in the movie...PERIOD
I worked for a few years as a bus boy at El Quenepo on Vieques, Puerto Rico. Fine dining at it's finest, and I was very privileged to see the owners back their staff in a situation similar to this. It was... /chefs kiss... so very beautiful to watch. I still remember it when I need to smile.
Gordon always stands up for the waitresses as well. I like that.
The guy sitting at the table looked like he was about to cry. Lmao
He looked like a baby who got his toy taken away
This scene is legendary. This should be in the movie. That guys expression was priceless. Lol
Being a server in restaurant... this might be the most satisfying scene of all time
Reminds me of all those horrible days while working in hospitality. Esp my co-workers who used to work in the front of house. Always used to come to me and cry being those kitchen doors. All I used to do is listen to them and clam them down. Even after all those crying, they used to go and with a smile and carry on doing their job.
This makes me so mad. Why would they delete that scene. Amazing movie. AMAZING scene
Can't believe the guy who almost made Captain America and Iron Man kill each other is now a waiter.
He owns the hotel the restaurant is at
He's the Maitre D'.
And rocket is the chef
That fast smile by the waitress said volumes!!
I Think It's SO cool that Adam [ Bradley ] had the girl's back... I would have liked to have seen them keep this scene in the movie.
The version I watched had the scene in it.... I watched it over a year ago.
I worked in fine restaurants throughout college. It paid for my degrees. I waited on celebrities, politicians, pro athletes, wealthy families, etc. Most of the wealthy people were polite and well-mannered. The worst and rudest people were those who were just starting to make money, trying to show off their new found money.
Right after I graduated, I had about 1 month before I started my new career in financial services. My last few nights of waiting tables, one table of 4 people (2 couples) were sat in my station. As I was serving wine to the table next to them, one of the guys snapped his finger at me. I set the bottle of wine down and said, "excuse me for one moment". I walked over to the ogre who snapped his fingers at me; I slammed my palm down in the middle of the table and looked him right in the eyes and said, "...do you see a dog in here...?"
He said, :What?" I repeated myself.
Then I said, "were you raised in a barn?" Stunned looks on all 4 at the table.
I said, "...we have millionaires coming in here every day and not once has anyone had the audacity to snap their fingers at me. What the hell makes you so important that you get to snap your fingers at me?"
He said, "...oh, sorry, I was just going to ask for a wine suggestion....."
I said, "I'm going to finish serving wine to these fine people next to you, since they were here first. Then I'll come back to help you."
The table that I was serving wine to applauded and were laughing at the buffoonery next to them. My manager stopped me in the hall later and said, "Good for you. You don't need to take that from anyone."
BTW, they left me a 25% tip even after I scolded them.
I honestly think some people with too little social experience have seen it in films and genuinely think it's a neutral act that isn't at all rude. Others, though, are just cunts.
I just watched this movie and the whole time i was thinking of this scene, i watched all the way through the credits because i thought "maybe its an after credit scene" but here i come to find out that it has been deleted.
I have no clue why, this is a pearl of a movie scene.
dang i wish this happened more. this is my fav scene in movies now
In my opinion the reason that this scene is not remaining in this movie. It's because they didn't show the customer being rude to her in the first place.
She was crying, and the GM knew what the man said.
Well, it's possible this was only the 2nd half of the deleted scene.
Been working in restaurants most of the last 30 years. The last 10 as an owner. I rarely ever do it, but it’s a really good feeling to tell off a customer who has crossed the line and is being abusive to me or one of my team. The look of shock on their face when they realize I’m the owner and they went too far is priceless.
I remember back in first job this ghetto customer lady was being rude and threatening my co worker and so I told her off and cussed her out I was ready to defend my co workers at one point she threw her food at her while she was making a refund for her and I was like “ listen you peace of sh!t if you don’t calm TF down and let her do her job and give you your refund I will beat you down in the ground with those trays the more you threaten her “
I imagine a restaurant is like someone's home. With that in mind, imagine having someone come into *YOUR* home, be rude to you and then demand you feed them.
Gods, it wasn't even a demand here. It was so much worse. It was a detached expectation.
Gotta love the smile at the end 😂
Look its me ..Was an absolute pleasure working with Bradley .Lovely guy and great fun filmimg this
holy smokes, that is you. BTW what did he said to the waitress.
this scene is awesome because its how you should treat people who think they own you.
We need more of this in the food industry because customers need to realize they are not gods. They have no right to act the way they do regardless of how much they are paying for their meal. The term “the customer is always right.” has been used too often and abused too often in order to let pieces of shit spit on workers for their own benefit. In don’t give a flying fuck of a shit what your day was like before you walked in the door because workers deserve respect. We are obligated to give you ours because we work in the food service, if anyone gives lackluster service it is for 2 reasons; 1) they never cared in the first place and will be fired or 2) piece of shit customers took our love for our service and used it to take advantage of us and that is how you kill a good worker. People like that customer exist everywhere and they all deserve a right beating.
spartan1010101 Are you seriously take an example from a movie as an example? Why don’t you tell a really story? “Customer is always right” is not on a sign but “We reserve the right to refuse service to anyone is” is.
Eloquently put!
Spartan, I am referring to you; not the other reply.
I learned recently the original saying is "the customer is always right in matters of taste". A bit tongue in cheek, as customers sometimes have terrible taste, but there is no accounting for it after all. Apparently the saying wasn't originally a recommendation to accept abuse.
Man wtf am I supposed to think when the waiter gets my order wrong 3 times in a row, of course I’m gonna be pissed. You can’t put all the blame on customers when service can be bad.
Her smile at very end was priceless
That must be an expensive restaurant to dine at which employs Niki Lauda as the manager.
He looked much better considering his accident
If the own staff can't repeat what this man said you know it was bad... 👏
I just watched this movie because of this specific scene on a youtube short, but it wasn't in the movie. Until I found this clip that mentions it's a deleted scene.
It was a great movie 👌🏽
I was in food service for 6.5 years. I've been called every name in the book by nasty customers. Never once had a manager that stood up for the employees. It was always my fault and the customer got their meals comp'd or got free gift cards.
This is the suggested scene on TH-cam that caused me whatching the whole movie. too bad they removed it
Had something kind of similar happen when I was managing a pizza joint when I was young. Probably 20. There was a 15 year old kid we had who answered phones and took orders. He was always super polite and really nice to people over the phone. One day he comes to me saying he had a woman on the phone who wanted to speak to a manager. When I picked up the phone she was screaming that he had hung up on her. I knew this kid would never do that to someone. I looked at him and said "she said you hung up on her." he shook his head, his eyes were huge like he was in trouble or something. I went back to the phone and told the lady that I there must have been some kind of technical mishap because I knew he would not have done something like that. She started demanding this and that. Free shit. I said no. She then hung up on me, ironic. He came to me afterwards and said it meant a lot to him that someone backed him up because he thought he was in trouble. It's super important to back your people up.