Other good tips are - reiterate- the customer's concern, reassure, create a sense of urgency, empathize, and talk with the customer, not to them. Go get 'em guys.
I've been working for a collection agency now for 7 months. This video is excellent, I'm trying to be the top collector in my agency and I'm close to it. I love the videos
This is TheDuck... this video helped changed my life. I won top collector for multiple months in a row. I got promoted to Manager and within a year I was promoted again and was running the project
I gave up my job as a shift manager working toward becoming a general manager for 20 years to work at home as a medical bill collector for a law office I'm just trying to get tips and pointers
Alex, maybe unknowingly, brought up a very good point. He says he worked 4 hours a day and didn't dread going to work - didn't get burned out from making calls "all day". I'm reminded of how, when I was young, I did a four hour shifts in phones sales. The company's reasoning was that one would be fresher and try harder, in four hours, vs someone showing up for 8 hours and just doing "their shift". I think that would apply to me and maybe many others. It's now got me thinking of offering two "waves" of 4 hours shifts...for all. Might even cut down on employee absenteeism?
There are a lot of study's that show this actually helps! I think it is definitely a valid option especially in a call center type environment. When Alex owned an agency they considered doing all part-time collectors at 4 hours shifts, but it's kind of culture shock (at least then) since no one is used to it, so it never stuck. If you try it let us know your results!
As an agency owner, I can say Alex had the right idea to be a top collector in today's dialer environment.Get on and off calls. You Can not get inbound-money calls If you are sitting in a wrapping state on the dialer. Also, you don't have to be the best talker on the phone IF you know your database and can find the answers of the questions consumers are asking quickly. Good Content on this blog, Keep at it !
David, tomorrow is my first day as a collections agent in an agency. What do I have to focus on to be the best possible? I don't like bragging, but the environment is below what I was trained in. I was trained hands on, door to door sales, hardcore selling and harsh conditions. I honestly thing I have more training than 90% of the agents in the place. How do I go about being the top collector.
i never did any role play my supervisor just through me to the phone he started me off with transferring calls first which i pretty much picked up fast i learned the script fast than they gave me a small amount of accounts to work on and that was doing outbound calls but what i need practice is on speaking to the debtor and speaking into detail regarding their account i dont want to give out the wrong info.
This is my second week in collections. I’ve worked at a bank doing customer service never calll center much less collections. I really like it so far but I do want to increase my chances with collecting payments for of course those extra commission bonuses. I have so coworkers who go in very demanding so I’m stuck with trying to find my lane and how to approach it
To ensure successful debt collection, you need to have an effective game plan. It should be efficient such that it maximizes profit and minimizes cost.
I'm looking into debt collection as a second career once I retire possibly next year. Doing my research now so I can go in fully prepared. Thank you for the advice.
Definitely not a group of greasy people right here... i remember getting a notice of debt, paid it that day. and that agency proceeded to sell the same debt i had paid, without my knowledge my credit was being effected for the longest time. I'm very responsible with my money and have a positive networth. So why was it effected by someone like this? if my only option was to collect debts id kill my self.
My tip, inform them, you don't work with entities you, did not contract with personally. Fuck em. No collectors ever got a dime from me, never will. I deal with the company I contract with only. Outside entities have Zero claim
Pink shirt guy is not a very good liar. You can tell he's hiding things. Good thing he speaks to customers speak to him over the phone. His non verbal language is all wrong.
Other good tips are - reiterate- the customer's concern, reassure, create a sense of urgency, empathize, and talk with the customer, not to them. Go get 'em guys.
Love these!
I've been working for a collection agency now for 7 months. This video is excellent, I'm trying to be the top collector in my agency and I'm close to it. I love the videos
Thank you so much for watching!
Same, any tips?
This is TheDuck... this video helped changed my life. I won top collector for multiple months in a row. I got promoted to Manager and within a year I was promoted again and was running the project
I gave up my job as a shift manager working toward becoming a general manager for 20 years to work at home as a medical bill collector for a law office I'm just trying to get tips and pointers
You mean the top cocksucker in your agency
If its a inbound call 90% u have a chance of collecting a debt,BIF,SIF OR PPA
I will soon be a debt collector , just starting out. Used to be in retention, how similar is debt collecting to that LOB?
Alex, maybe unknowingly, brought up a very good point. He says he worked 4 hours a day and didn't dread going to work - didn't get burned out from making calls "all day". I'm reminded of how, when I was young, I did a four hour shifts in phones sales. The company's reasoning was that one would be fresher and try harder, in four hours, vs someone showing up for 8 hours and just doing "their shift". I think that would apply to me and maybe many others. It's now got me thinking of offering two "waves" of 4 hours shifts...for all. Might even cut down on employee absenteeism?
There are a lot of study's that show this actually helps! I think it is definitely a valid option especially in a call center type environment. When Alex owned an agency they considered doing all part-time collectors at 4 hours shifts, but it's kind of culture shock (at least then) since no one is used to it, so it never stuck.
If you try it let us know your results!
Agreed my company does 8 hour shifts nights and weekends and a low retention rate because of it. Very easy to get burned out like this
I would get a lot of PIF by using kindness and compassion. Also using the positive , like your cable or phone won't get turned off .
As an agency owner, I can say Alex had the right idea to be a top collector in today's dialer environment.Get on and off calls. You Can not get inbound-money calls If you are sitting in a wrapping state on the dialer.
Also, you don't have to be the best talker on the phone IF you know your database and can find the answers of the questions consumers are asking quickly.
Good Content on this blog, Keep at it !
Thank you for the positive feedback and insight David! Means a lot to all of us here!
David, tomorrow is my first day as a collections agent in an agency.
What do I have to focus on to be the best possible?
I don't like bragging, but the environment is below what I was trained in.
I was trained hands on, door to door sales, hardcore selling and harsh conditions.
I honestly thing I have more training than 90% of the agents in the place. How do I go about being the top collector.
@@thinkthrice123 its 3 years later... did you become the top collector?
@@JR-yw7ikIt’s 4 years later, did you become a top collector?
@@MAAU-tz1yc it's 5 years later. Are you still alive?
i never did any role play my supervisor just through me to the phone he started me off with transferring calls first which i pretty much picked up fast i learned the script fast than they gave me a small amount of accounts to work on and that was doing outbound calls but what i need practice is on speaking to the debtor and speaking into detail regarding their account i dont want to give out the wrong info.
Don't fucking interrupt alex
We are here to listen Alex only
😂😂😂
This is my second week in collections. I’ve worked at a bank doing customer service never calll center much less collections. I really like it so far but I do want to increase my chances with collecting payments for of course those extra commission bonuses. I have so coworkers who go in very demanding so I’m stuck with trying to find my lane and how to approach it
Thanks!!!! Just became a collector from customer service and the transition has been a struggle. Hence, looking up tips!!!
Good luck, let us know if you need any help
Same here only 3 months in now but did 16 yrs of other type call center jobs but collections is definitely a different animal.
@@waxwaterloo - Definitely let me know if you need any pointers.
@@roxcyn i need help
@@sphezuma3926 - What do you need help with?
Top skill an entrepreneur can have is collecting. Don't call yourself an entrepreneur if you're afraid of collecting debts in any capacity.
1:08 in and i know this video is gonna piss me off already
These people are scum. Debt collectors are greasy scummy people. Gamblers and used car dealers are saints compared to debt collectors.
To ensure successful debt collection, you need to have an effective game plan. It should be efficient such that it maximizes profit and minimizes cost.
I'm looking into debt collection as a second career once I retire possibly next year. Doing my research now so I can go in fully prepared. Thank you for the advice.
We're so glad we could help you with research!
I couldn't really see any helpful tips here... All he said was he farmed out calls??
Definitely not a group of greasy people right here... i remember getting a notice of debt, paid it that day. and that agency proceeded to sell the same debt i had paid, without my knowledge my credit was being effected for the longest time. I'm very responsible with my money and have a positive networth. So why was it effected by someone like this? if my only option was to collect debts id kill my self.
I love that you guys are doing this. I really look forward to these videos.
Thanks! Glad that this is getting such great feedback!
They do exist.
...I was just looking for cool ways to display my anime figurines...
The worst profession in the world.
3 months to be the top dog? Seems like their closers sucked. But great job!
This was useless. The guy got lucky on the dialer for 3 months. Please have me on
What do you need help with?
25 de julio de 2024, 9 19 p. m.
If the kid picks up the phone can you tell the kid that his toys are going to be sold on auction because his daddy cant pay his bills
Not allowed to disclose any information to minors or anyone else other than the debtor.
My tip, inform them, you don't work with entities you, did not contract with personally. Fuck em. No collectors ever got a dime from me, never will. I deal with the company I contract with only. Outside entities have Zero claim
Evil being
Pink shirt guy is not a very good liar. You can tell he's hiding things. Good thing he speaks to customers speak to him over the phone. His non verbal language is all wrong.