I do not understand how a guy who has problems with food believes he can make informed choices as to the pallet of a fine dining patron. Lobster and crayfish cocktail is the way to go...
Its all the same dish of variations of a full English breakfast even 100 covers in an hour would not be that demanding, but I doubt they ever have 100 covers even when there is a wedding on.
Mark is an entertainer, not a manager. Like Alison is very unprofessional and should not work in any place having to do with people or Christian is incapable to see his own flaws. I would not trust them to safe my life.
@@stephanienicoli280 darling you need to understand the context in which we're typing. This isn't an academic peice or an essay or even a formal letter. So you'll notice in this messege I've missed some commas and capital letters and more. Because the purpose it to get a comment across without any commitment. You're not the only woman who knows english
@@jamesclark9778 If you could type that again in English, I could attempt to understand you. Basic respect for a language is a simple act of respect to your audience. No charge for the heads up, my friend!
All depends on your benchmark. I spent 20 years staying in soul-less city chain hotels - comfortable, clean, great service - but I'd love to have the Grosvenor's personal touch and rooms with character.
Mark's father doing that most likely gave him a love/hate relationship with food. Being forced to eat a food that you didn't want.... maybe food represents his father. Mark only goes to it on his terms.
This episode really highlights the fatal flaws that Mark has as a manager. Belittling his employees in their competency is how you make them feel unwanted which leads to them walking away.
33:24 Keep your hands away from your mouth. You're working in food service. Nasty. I don't know why people touch their mouths all the time in general anyway. Gross germ spreading habit.
We do that at Tesco as van drivers it’s called a team 5 Any information on the roads, road closures, temp lights , any stored orders where payment hasn’t gone thru yet, to call back near that drop an check payment all sorts an a bit of pep talk An it does really help motivate you for the day
Sorry for all the comments. Commenting as I watch cause I got a short memory to do it all at the end 🤣 But I really felt for him with his eating. It shows that the way your treated as a child can really impact your adult habits.
Mark is like Larry Grayson ... Every week these madcap ideas that just obviously work and then talking the disaster away as,,,"Oh, it's only the first week...." ...Oh!
A 23 year old head chef??? And he asks here to read out a menu with no tasting? And then says "Prawn cocktail .. .steak .. profiterole"? He's an idiot. How has the owner not fired him?
It's the same as word of mouth... well almost :) they are a great group of people that all work as 1 in a chaotic atmosphere, sounds n looks like an awesome place to go especially if they continue to chase off snobs as yourself. :):):)
Do you avoid places that advertise? I was impressed with his effort. But I'm sure many walked past him, settled for empty restaurts around the corner with bad food, worse service, owners whining that business isn't just flooding in off the streets.
Mark is an ASS! That chef needs a 2nd person in there to do the side dishes. She needs one or she will burn out ever quickly. There's always a sue chef. I don't know if I spelled that right but you get the point. She needs to set the kitchen up the way that works for her not for him. And I would stand up to him. But she has to learn that or everyone will run over her for the reat of her life. She's doing everything. Bless her heart. Good luck hun. Chris from Missouri
Think we've observed the nearest replica to fawlty towers, Torquay. Theres no way I would stay there. He's a cowboy and clueless, I'm also coz we stayed in Devon Court along the same street
Hope the old fella who ran the geezer over had his license taken off him, older people should be held to harsher tests with driving as they get older. Doesn’t matter if its ageist either comply or walk
I wish Mark would delegate work and allow his staff to get on with things. Mark is a great comedy act but he needs to listen to his staff. Half of communication is listening to others!
Fine dining yet they serve steak with chips, catering desserts instead of home made...the list is endless! Mark putting down the chef is not the right way to go!
Keep in mind this isn't a documentary. Mark's shown he's cost conscious over his payroll headcount, yet no drama about one of the new hires being let go. Probable that the producers weaved the whole situation together, from two different hiring campaigns.
I noticed that too. I guess it’s because the south west is a natural southerly direction for those of us in that region and the nearest coastline for this landlocked region! Put it this way, on the first sunny weekend of any year you’ll find more Brummies in Weston-super-Mare than you will in Brum!
I hear it started when several of my fellow Brummies won nice boats on TV quiz shows in the 1980s... said region offers very finite scope for the thrills of open water, so they'd convoy to the coast with friends. The tradition outlasted the prizes, alas.
what I found strange was that the people working with the food in the kitchen would touch the food with their bare hands - was it the norm back then, how old is this program?
Roughtly 10 years. Meantime some kitchens mandate gloves - false sense of security. Bare hands, you knew to wash any time you touched anything other than food/utensils. Noteworthy that there was no Covid in the days before santizer and "PPE"!
Mark really needs to work on just doing his job and working FOR the employees. As a boss you should be trying to make their lives as easy as possible and your employees (or the people you're managing) should be working to make your life as easy as possible. If everyone did that, everyone would be much less stressed, much more happy and productive
I’m a picky eater. But my parents didn’t force me. I almost flunked home ex, because I wouldn’t eat broccoli. I didn’t eat cauliflower till I was pregnant with my2nd born. It was in a frozen dinner, I was starving soitried it. I love all that now. I didn’t force my kids to eat something,I said Try it, if they didn’t like it I’d say what can We do to make it better? 🧈 or a sauce? 4-13-21. ❤️✌️🙏👍🇺🇸
Mark is very stuck in his ways. He likes what he likes and thinks nothing is better. He’s not willing to be open to anything else. He literally thinks he knows it all.
that Mark just blames everyone else for his failures and haplessness no wonder the hotel went downhill and bust, and slagging off that chef just disrespectful.
Mark would be intolerable to work for. To be honest i don't think he would get anyone decent working for him. Apart from the chef. He seems to care about his job and he would be better as the owner!
If Mark got his way with the menu I bet he'd also bring back spam fritters with a ring of pineapple.
He actually loves Spam, according to his Facebook.
@@stargazing3956 🤣
I love spam fritters❤
is that a thing?
Channel 4 you need to bring this show back.
You do realise no self respecting hotel would advertise itself like this again after this 😂
I do not understand how a guy who has problems with food believes he can make informed choices as to the pallet of a fine dining patron. Lobster and crayfish cocktail is the way to go...
Cause he's a know it all and a bighead
Like his mom said he's always thought that he knows everything.
I think he's ADHD
@@regant.cameron8237 dyslexia too probably
Why do you need add cray fish,!! More pretentious food snobbery.
@@regant.cameron8237 I have ADHD and I sure don't think I know everything. The opposite. I doubt everything.
Breakfast served between 8.30. and 9.30? That can't be right. Imagine 100 guests stampeding into the restaurant at once? Maybe it wasn't a mistake.
Its all the same dish of variations of a full English breakfast even 100 covers in an hour would not be that demanding, but I doubt they ever have 100 covers even when there is a wedding on.
They don't have 100 guests hahaha
They start serving at 8:30am and stop serving at 9:30am you don't have to eat within that time lol
@@dimebag77 Oh right! Thanks
I know -- a British hotel serving breakfast past 7:59 a.m.?! Unheard of! 🤣
Alison and Christian are so unprofessional they should both be working in Poundland.
totally agree
totally agree
Well Christian is (was?) in prison for defrauding his next hotel of 13k and evading bail.
Poundland?! 99p stores you mean!!!
Alison’s great.
When that little kid said "Noice room innit" I almost died laughing. 12:43
Fine dining... "they are the best mushy peas you've tasted in your life!!" 😂
That is fine dinning.
Why the seriousness and the finger pointing too?! Like if you said actually yes I have tasted them like this before she would shiv you
You were bucked 🥴
Mark is an entertainer, not a manager. Like Alison is very unprofessional and should not work in any place having to do with people or Christian is incapable to see his own flaws. I would not trust them to safe my life.
I liked Mark but he is a prat in this episode and so ignorant with regards to the chef. He lied saying he did it all...shocking and unfair
I would of loved to stay in this hotel when mark ran it if only for the comedy value he is so hapless but fun to watch 👍
Only if it was free and for one night only 😜
Same 🙂
It's t.v darling, lol 😂😮😊😢
@@nicolabooth4441it was a real hotel babe… it’s a documentary
Man i used to like Marks energy and positivity but this episode brings out what he really is like as a boss
A nightmare to work with. Such an egoistical prat.
I think he may be on the Aspergers spectrum. I don't think he can help it.
This is like the programme Benidorm in real life!!!, love it 😂
This and Benidorm... quality gold!
That girl chef did great, where was her helpers?
Where WERE her helpers
@@stephanienicoli280 darling you need to understand the context in which we're typing. This isn't an academic peice or an essay or even a formal letter. So you'll notice in this messege I've missed some commas and capital letters and more. Because the purpose it to get a comment across without any commitment. You're not the only woman who knows english
@@jamesclark9778 Yes sweetheart😘
@@jamesclark9778 Not using correct grammar and punctuation is just pure laziness. No excuse darling.
@@jamesclark9778 If you could type that again in English, I could attempt to understand you. Basic respect for a language is a simple act of respect to your audience. No charge for the heads up, my friend!
When the guests enter the rooms and are in awe of them I'm between thinking it's adorable and cringing. They are pretty awful rooms.
All depends on your benchmark. I spent 20 years staying in soul-less city chain hotels - comfortable, clean, great service - but I'd love to have the Grosvenor's personal touch and rooms with character.
I can see why he failed, not even serious about hiring competent employees 🙄
Mark's father doing that most likely gave him a love/hate relationship with food.
Being forced to eat a food that you didn't want.... maybe food represents his father. Mark only goes to it on his terms.
By the end of the video I realized that his mom enabled him
RIP Stella we miss you 🙏 you brightened up our day
5:19 Harry Enfield’s “ Considerably richer than you “ Stanley & Pammy 😂
That little girl is so cute and I loved the banter between mark and his mum
Anyone else miss 10 minutes of the episode because they was reading the comments section? Lol
I prefer the old TH-cam where you could scroll the comments while watching.
That brummy blokes a proper sleezy creep.
This episode really highlights the fatal flaws that Mark has as a manager. Belittling his employees in their competency is how you make them feel unwanted which leads to them walking away.
Mark is such a woeful manager... clueless. No wonder the hotel failed.
They ere all clueless, Ian. But it starts at the top.
Alison needs a larger jacket
she is a bit on the fat side
Aww. Don’t be mean 😢
Yeah, it doesn't fit well in the shoulders. It would restrict her movement, too.
33:24 Keep your hands away from your mouth. You're working in food service. Nasty. I don't know why people touch their mouths all the time in general anyway. Gross germ spreading habit.
Yep, you're right. Bad training, bad supervision... probably both.
20:21 Aww Stella , may she rest in peace. I bet Mark was heartbroken when his dear mother passed away .
Why did Mark do the tasting at the restaurant?
Mark should had quick little meetings every morning to let staff know what's happening
1 of many things he should have done.
We do that at Tesco as van drivers it’s called a team 5
Any information on the roads, road closures, temp lights , any stored orders where payment hasn’t gone thru yet, to call back near that drop an check payment all sorts an a bit of pep talk An it does really help motivate you for the day
Yes. A real manager would have morning meetings
Sorry for all the comments. Commenting as I watch cause I got a short memory to do it all at the end 🤣
But I really felt for him with his eating. It shows that the way your treated as a child can really impact your adult habits.
Prawn Cocktail is like so 1980s.... wow.
1970's
A classic will always be a classic and people still love em
like clothing, its making a comeback.
I've had prawn cocktail in a fine dining restaurant before. It's still a thing!
And if its nice so what !!
at least Alison and christians free ride is over!!
Mark is like Larry Grayson ... Every week these madcap ideas that just obviously work and then talking the disaster away as,,,"Oh, it's only the first week...." ...Oh!
But Mark isn't perfect at interviewing and recruiting top-class staff, and that's why things always fall apart!
Lovelly Jublie, this is it ay, a bed and a table 🤣🤣
A 23 year old head chef??? And he asks here to read out a menu with no tasting? And then says "Prawn cocktail .. .steak .. profiterole"? He's an idiot. How has the owner not fired him?
He was the owner
touting for customers in the street is a big no no - i always avoid places that do that..
Same with shopkeepers who stand in the doorway waiting for customers...
Gordon Ramsay uses that strategy.
It's the same as word of mouth... well almost :) they are a great group of people that all work as 1 in a chaotic atmosphere, sounds n looks like an awesome place to go especially if they continue to chase off snobs as yourself. :):):)
Do you avoid places that advertise? I was impressed with his effort. But I'm sure many walked past him, settled for empty restaurts around the corner with bad food, worse service, owners whining that business isn't just flooding in off the streets.
@@TomCro73 no, that's totally different...
I always wanted to stay at the hotel just because of Mark , gutted i will never get the chance to do that now .
Totally agree he had great comedy value 👍
Him and channel 4 were due to do a new series last year but then the pandemic happened so fingers crossed it happens this year/next
I've looked this hotel up and the reviews have improved massively since he left ironically 😂
You’ll survive
Mark is an ASS! That chef needs a 2nd person in there to do the side dishes. She needs one or she will burn out ever quickly.
There's always a sue chef. I don't know if I spelled that right but you get the point.
She needs to set the kitchen up the way that works for her not for him. And I would stand up to him. But she has to learn that or everyone will run over her for the reat of her life.
She's doing everything. Bless her heart. Good luck hun.
Chris from Missouri
He really should've hired a GM when he bought it. And stepped away and drove around in his Bentley.
Think we've observed the nearest replica to fawlty towers, Torquay. Theres no way I would stay there. He's a cowboy and clueless, I'm also coz we stayed in Devon Court along the same street
If he Stoped smoking he might eat
He may actually be able to taste something if he stopped smoking
Love people throwing stones
what language is she speaking at 25:25 ?
Polish..🇵🇱
Underwater spoken Polish. When you speak and put your head in a bucket filled with water, that is the language you hear.
Not surprised he lost his hotels. Terrible management skills, terrible people skills, terrible opinion of himself.
Agree! lack of people management, yet he thinks he is great in everything!
'Fawlty Towers'! 🤣
He's got no palate and dares to have an opinion on food. Wonder why he lost the place
The chef did so well.
5 waiters for 30 covers and 1 chef 😂😂😂😂
Mark seriously needs a punch for everything he did in this episode 😠
I think Christian gave him a couple of fists
@@WILLODLING 😂😂👊👊🌈
Hope the old fella who ran the geezer over had his license taken off him, older people should be held to harsher tests with driving as they get older. Doesn’t matter if its ageist either comply or walk
Half the menu is bought in and not made on site, and on top of that the owner is practicaly giving away the food with the portion sizes.
Mark has no idea and is clueless
I wish Mark would delegate work and allow his staff to get on with things. Mark is a great comedy act but he needs to listen to his staff. Half of communication is listening to others!
I find that chef really attractive - im 26 so shes probably older than me since this was filmed years ago 😂
kurluk04
You need to get your eyes tested
I'm 40 something and also find her really attractive also!
Have you been on the magic mushrooms, she is ghastly
She is, indeed, ghastly 🤣
@@salturzanski1406 I bet you're a real oil painting then.
I genuinely hate people who have ‘near death’ experiences and then suddenly think they’re a Philosopher
I genuinely hate such judgmental people like you so I understand where your coming from
@@slavbrav69 you’re*
@@labellamaffia yoooooooooooooooooooooor 🙄
Irony is, I sensed a 'near death' experience taking place throughout his (captive) audience...
39:31 Alan Partridge 😂😂😂😂😂
Please tell me this place closed down
mark won the 1966 world cup , On his own lol
you simply can't dislike Mark
He's lovely I agree 👍
Really? In the middle of this episode he appears to be deluded lier.
Really? I'm actually finding it really easy to dislike him. He's a nightmare
He means well, and he puts the effort in - I'll give him that. He just needs a vast amount of professional mentoring.
I cant stand him, horrible, bigot.
Jack with that bell though?
Fine dining yet they serve steak with chips, catering desserts instead of home made...the list is endless! Mark putting down the chef is not the right way to go!
That Brummy family are so cute 😊
I used to like Mark but in this episode it becomes evident as funny as he appears to be he's also deluded liar.
No he isn’t a liar. Nicky brought the new guy to him to be interviewed so Mark assumed the job needed filling.
Keep in mind this isn't a documentary. Mark's shown he's cost conscious over his payroll headcount, yet no drama about one of the new hires being let go. Probable that the producers weaved the whole situation together, from two different hiring campaigns.
How sad must you be to comment 'first' and 'second' in the comment section
I'm 9224th
1st in 2021
Third 😜
I love Mark and his mother!!! Allison too.
His mom passed a while ago. Stroke. So sad but still kinda funny & sweet...RIP
I know, they’re great aren’t they? So sad about Stella (Mark’s mum) May she rest in peace.
Why are nearly all the guests from the West Midlands area?
A lot from Liverpool and Merseyside
I noticed that too. I guess it’s because the south west is a natural southerly direction for those of us in that region and the nearest coastline for this landlocked region! Put it this way, on the first sunny weekend of any year you’ll find more Brummies in Weston-super-Mare than you will in Brum!
I hear it started when several of my fellow Brummies won nice boats on TV quiz shows in the 1980s... said region offers very finite scope for the thrills of open water, so they'd convoy to the coast with friends. The tradition outlasted the prizes, alas.
They think it’s the French Riviera and Monaco is next door 😂
31:50 did she just slap that kid in the face?
Does anyone know how long mark Jenkins actually owned the grovsner hotel 🤔
what I found strange was that the people working with the food in the kitchen would touch the food with their bare hands - was it the norm back then, how old is this program?
Roughtly 10 years. Meantime some kitchens mandate gloves - false sense of security. Bare hands, you knew to wash any time you touched anything other than food/utensils. Noteworthy that there was no Covid in the days before santizer and "PPE"!
I always thought Christian was a slime ball that’s not even his name ,
Yes he went on the run for theft from another firm and was found in Blackpool, the judge called him the scarlet pimpernel lol 👍
May Mrs. Jenkins ( Mark’s beloved mother ) Rest In Peace Eternal 🙏🏻🙏🏻🫶🙏🏻🙏🏻
'Discerning food critics'
Orders fish & chips
Basics,
All the people so pleased with these old fashioned looking rooms.😅
Mark really needs to work on just doing his job and working FOR the employees. As a boss you should be trying to make their lives as easy as possible and your employees (or the people you're managing) should be working to make your life as easy as possible. If everyone did that, everyone would be much less stressed, much more happy and productive
Let’s just not come clean about hiring and telling lies
I’m a picky eater. But my parents didn’t force me. I almost flunked home ex, because I wouldn’t eat broccoli. I didn’t eat cauliflower till I was pregnant with my2nd born. It was in a frozen dinner, I was starving soitried it. I love all that now.
I didn’t force my kids to eat something,I said Try it, if they didn’t like it I’d say what can We do to make it better? 🧈 or a sauce?
4-13-21. ❤️✌️🙏👍🇺🇸
Do you do tennis raquetsssssssss.
I was a GM in large tourist hotels and I know what Mark is talking about when he talks about spinning plates.
11:26 made me so thirsty
The napkins, in the fine dining.... hideous!
Where is mark nowadays
The place is a phucking tip.
And they call it a 3 star hotel how
Mark is very stuck in his ways. He likes what he likes and thinks nothing is better. He’s not willing to be open to anything else. He literally thinks he knows it all.
that Mark just blames everyone else for his failures and haplessness no wonder the hotel went downhill and bust, and slagging off that chef just disrespectful.
Now hoping for a Short Circuit 10 things 🤞
Congratulations ...and keep up the good work.God be with You all ..
Someone needs to teach the guests how to hold cutlery
Ron the chef reminds me of Jim Broadbent.
Alison needs to let’s go of that size 10 jacket and get a size 18.
That kid new only fools an horses! Love that for him. I grew up watching it with my parents and my 16yr old enjoys that show too
This place is nuts .Can not believe how horrible they all are ..yikes.
Mark would be intolerable to work for. To be honest i don't think he would get anyone decent working for him. Apart from the chef. He seems to care about his job and he would be better as the owner!
This is all very Alan Partridge.
Hayley’s moods over lees chippy being shut
How does a motorcyclist survive getting crushed by a car's weight then getting hit by another car.... doesnt make one bit of sense
I swear the guy they hire is the head waiter in a previous series?
Ryan the lifeguard was always a cutie .
Lost it at: "its lovely to have a young wife, she carries all of the baggage"
Jenna has no idea all these people recked mark
Black Forest Gauteau circa 1978 😂😂😂😂