“My Husband is desperate for a cup of tea and a kitkat.” What an unusual way of saying, “Hello this room 25. Please could I have a cup of tea and a kitkat?” 😂😂😂
Any company that asks for help and then becomes defensive and can not take constructive criticism is bound to fail. It shows a total unwillingness to change
Christian was really obnoxious and rude, the way he spoke to Jane was really disgusting, it just shows the fact he had no respect for Mark or the reputation of the Grosvenor 👎
They should 1000% not have such a rewarding job with easy to remember prompts lol I've worked reception/front desk agent jobs before at short and long stay hotels. Very nice job. In the US the branded hotels often offer health insurance which is amazing as life without health insurance in the states usually ends you up in some sort of debt after getting very ill with something one time in your life. Then you just have to build your own casket and have your friends help bury you alive just to get away from that hospital bill.
True, however from my perspective as my profession is a wedding photographer, I have seen this time and time again at weddings and if the guy is known to be like that with drink and the guest/friend/family member is aware, they are basically fuelling a fire that cannot be controlled without the aid of something (wife). So I can understand her annoyance and for me drinking early on your wedding day is a big NO NO!!! However you are right, he is a grown up and should know better but we have to look at his personality too
@@jonbw12 If the groom is an alcoholic, then maybe dont serve alcohol... Or force him to take some disulfiram before the ceremony. Its ultimately the grooms responsibility. The bride shouldnt have married him either if she is going to get angry with his friends over him not controlling his alcohol intake. But that is probably why she is marrying him, because she knows he is weak-willed and easy to control, just like her brainwashed son.
You need to bother. Any Sane judge would just give You an annulment. What a Bogan piece of trash. They Always blame alcohol, it Just Letts them say or do What their really thinking.
Christian! gees! he is appalling! Self righteous, rude and incompetent! I totally agree about the staff smoking, it's a shocking display.I do think the hotel has some endearing qualities but mostly it's a 2011 nightmare.
How embarrassing for that lady..not only is her husband plastered he strolls out of bed straight to the reception in those clothes he slept in while his wife is in her wedding dress.🙄.
Imagine going to a hotel and finding 3 staff smoking at the the entrance then the chaos at reception, 29 quid rooms that are 120 quid, amateurish Manager, etc etc.
I think that's why Christian was so dismissive and rude to the hotel inspector's because he had something to hide, a person with a guilt-free conscience wouldn't act like that.
Actually he seemed to be the most competent person there. At least he had the wedding organized, the orders under control, and was very supportive of the bride. Yes, he should have calmly told the wannabe hotel inspector that he was busy and would be happy to fill out the questionnaire once the wedding was over. She was relentless, insufferable, and very much out of her depth. Incompetence personified. The inspection process seemed bound to fail. Running around after the events manager with questionnaires when it was clear that he was the only person actually doing a decent job was absurd . Her people skills were absolutely lacking. that said that entire operation was absolutely a s..tshow! when I started watching this show I thought it was a comedy sketch. The hotel is a zero star operation, dead on arrival. The hotel inspectors, maybe one and a half stars. Bravo to the wife, son and the couple celebrating their golden anniversary.
That inspector guy is a classic “I did a niche job for decades and was made redundant. Now I’m an independent consultant going undercover with my array of short sleeved shirts” 😷
Agree. The guy obviously has a serious drinking problem and I can't see a happy end to this story and it's too bad since she seems to be a genuinely nice woman. Her son is aces!
this serie with the manager Mark was the best of all. I miss watching him now. so i return to old episode. please tell us what is happening with that man now, he is so special
That's right! Don't cater to the rich. Cater to the middle class of travelers. The middle of the road vacationers and travelors.Get all employees dressed in uniforms. Clean the rooms top to bottom.
Christian should have got the sack over that or at the very least demoted from his position of leadership. he really failed himself, his staff and employer. 40:08 Anything but prestigious.
As a Manager, both Christian and Alison would have been out of the door. This would moral and basic disciplines straight away!. I am amazed these two people are still retained at the hotel.
@@juliet7703 Yes, it’s a shame, and yet Mark didn’t think it was his job to make sure all others were in line, and didn’t believe Peter when the undercover inspector told him he was managing badly.
People have a lot of sympathy for Mark because he's a lovable go getter, a sort of heroic bungler, but he does cause his own problems a lot of the time. Just hiring people on the spot without looking into their work history and so on. Ends up with a largely useless, incompetent staff and from there he's doomed. This Christian guy, for example, a couple of years after this, was arrested and convicted for fraud. He was skimming the till and stealing money from the hotel he worked at. Christian isn't even his real name. It was an assumed name, one of many. He has a history of changing his appearance and name, presumably to evade authorities and preventing potential new employers from looking into his past. I do like Mark's sort of innocent, earnest and hard working nature, but he is his own worst enemy too.
I would because he has a charming quality he can pull out, but he doesn't take in the seriousness of the problems there, its completely above his comprehension level.
The problem with this hotel was the employees that Mark had, from the chef to the front desk, no one respected him, all the employees were a joke and unprofessional. Christian and Alison the worst of all employees.
Apparently, after two series at the Grosvenor, financial difficulties meant that Mark had sold-up by the time that series three came around. But two years later, Channel 4's cameras returned to the Bay as Mark became the new entertainments manager at the nearby Cavendish Hotel.
Mark: *"When I first saw you and came up to reception..."* Inspector: *"Yes"* Mark: *"I actually thought you were a bailiff."* Inspector: *" Well... You did look a bit ashen"* 26:16 Mark did look a bit ashen! 😂 The way He looked at the clipboard as well and nearly looked like He shat himself.
I loved the tickles. They where fantastic and they showed us that the key to long happy marriage is to have a laugh and joke see the bright side of everything and I love how she kept correcting him but he took it on the chin an would say “oh yeah” lovingly. These days I think we are all so defensive.
Not be nasty but that dress did not do her any justice way to small it look almost tacky she could of got dress that showed how beautiful she was without hanging out all over the place I hope they enjoy there life together and want to say she has brought up one amazing son he so grown up she done great job bringing him up well done mum
i understand maaayyybe not having name brand treats, although that is very unusual in the us where im from to not have them.... but not having ANY kind of biscuits? ridiculous for any establishment
Wow the point has gone completely over your head...even if the request was outrageous..which in a room costing 130 a night in 2011 it wasn’t btw...the skill of working in hospitality would be to decline politely, not be abusive. Get it?
Limited sympathy for Mark. Hotel inspector ‘don’t let staff smoke around customers’ *Mark smoking in the outdoor seating area* You can lead a horse to water.
Not sure whether to laugh or cry!! She married a yob and the Tickles were half balmy, the staff are unhinged, the owner is as flippant and silly as his staff and the Hotel Inspector was a meek Accountant. Imagine staying over at the Grosvenor unless forced to do so?! 🙄😶😱
Christian and Allison were both thorns in Mark’s side constantly. Mark would make an awesome TV gameshow host , such as the Generation Game, The Price Is Right, Play Your Card’s right , even Blind Date would be so much fun . 😂
mark should have fired christian and alison on the first day they showed that they were unprofessional. which given their abhorrent personalities would have probably been their first day of employment. christian(an alias) turned out to be a scam artist who ended up on the run from the law, and hopefully the hotel industry saw this and allison ended up working wherever she deserved to end up.
Mark can’t take criticism just like Christian can’t. When the inspectors were giving their views, Mark’s back went up and he became defensive. Maybe that’s the problem? He thinks he knows it all.
They need training! Reception is the most important place for giving you that first impression of what to expect from your stay. They were sadly an appalling display of rudeness and their attitude to “Mr & Mrs Brown” was totally unprofessional 😫
if I was that customer asking for a cup of tea and a kit-kat, and was told "Shut up!", I would have not only made a complaint, but I would have cancelled my reservation right there and then, telling them that they don't deserve my business or money!
“My Husband is desperate for a cup of tea and a kitkat.”
What an unusual way of saying, “Hello this room 25. Please could I have a cup of tea and a kitkat?” 😂😂😂
Mr.and Mrs. Tickle . That made my day :)
And mine ❤
Any company that asks for help and then becomes defensive and can not take constructive criticism is bound to fail. It shows a total unwillingness to change
Christian was really obnoxious and rude, the way he spoke to Jane was really disgusting, it just shows the fact he had no respect for Mark or the reputation of the Grosvenor 👎
I bet all of the staff on reception with the terrible attitude were quick to start pointing blame when the place was sold and they all got laid off
The reception staff are there worse in the hotel .
Christian is a public failure.
They should 1000% not have such a rewarding job with easy to remember prompts lol
I've worked reception/front desk agent jobs before at short and long stay hotels. Very nice job. In the US the branded hotels often offer health insurance which is amazing as life without health insurance in the states usually ends you up in some sort of debt after getting very ill with something one time in your life. Then you just have to build your own casket and have your friends help bury you alive just to get away from that hospital bill.
The wife blaming her husbands friend for giving him the drink but it's down to her husband he's a grown up!
True, however from my perspective as my profession is a wedding photographer, I have seen this time and time again at weddings and if the guy is known to be like that with drink and the guest/friend/family member is aware, they are basically fuelling a fire that cannot be controlled without the aid of something (wife). So I can understand her annoyance and for me drinking early on your wedding day is a big NO NO!!! However you are right, he is a grown up and should know better but we have to look at his personality too
@@jonbw12 If the groom is an alcoholic, then maybe dont serve alcohol... Or force him to take some disulfiram before the ceremony. Its ultimately the grooms responsibility. The bride shouldnt have married him either if she is going to get angry with his friends over him not controlling his alcohol intake. But that is probably why she is marrying him, because she knows he is weak-willed and easy to control, just like her brainwashed son.
Anybody that downs 3 quarter-bottles of whisky, has more than a little drink problem.
Her: I didn’t know feelings like this could exist! 😍🥰😍
Him: 😐
I’ve never seen such a bunch of absolutely useless people trying to run a business. It’s actually quite frightening.
HAHA! I agree!
reality is, many small businesses are run like this!
They're rude, useless and should all be replaced with people that want to work for a paycheck.
That Groom...I'd have him divorced as soon as he woke up. That amazing couple celebrating their 50th wedding anniversary melted my heart.
Same haha they’re just lovely!
Totally agree!
You need to bother. Any
Sane judge would just give
You an annulment. What a
Bogan piece of trash. They
Always blame alcohol, it
Just Letts them say or do
What their really thinking.
The bride's dress was way too tight for her chest. I felt out of breath looking at her.
Christian! gees! he is appalling! Self righteous, rude and incompetent! I totally agree about the staff smoking, it's a shocking display.I do think the hotel has some endearing qualities but mostly it's a 2011 nightmare.
King of cringe as well!!! AWFUL!
And yeah he is in prison now
For how long?
Lori OReilly he got 6 years, but that was a while a go. If you google him there’s news articles.
Lori OReilly two years in 2016
We used to walk passed there and see them out by the front doors smoking all the time!
How embarrassing for that lady..not only is her husband plastered he strolls out of bed straight to the reception in those clothes he slept in while his wife is in her wedding dress.🙄.
Imagine going to a hotel and finding 3 staff smoking at the the entrance then the chaos at reception, 29 quid rooms that are 120 quid, amateurish Manager, etc etc.
christian you're a dreammaker.... and im like whaaat get out of here..... i literally lol'd
Shame on David for shoving the groom to the floor and forcing that alcohol down his gob! Totally unacceptable behaviour!
Cute little old couple though, they seem happy with each other. Happy for them.
I think that's why Christian was so dismissive and rude to the hotel inspector's because he had something to hide, a person with a guilt-free conscience wouldn't act like that.
Actually he seemed to be the most competent person there. At least he had the wedding organized, the orders under control, and was very supportive of the bride. Yes, he should have calmly told the wannabe hotel inspector that he was busy and would be happy to fill out the questionnaire once the wedding was over. She was relentless, insufferable, and very much out of her depth. Incompetence personified.
The inspection process seemed bound to fail. Running around after the events manager with questionnaires when it was clear that he was the only person actually doing a decent job was absurd . Her people skills were absolutely lacking.
that said that entire operation was absolutely a s..tshow!
when I started watching this show I thought it was a comedy sketch. The hotel is a zero star operation, dead on arrival. The hotel inspectors, maybe one and a half stars.
Bravo to the wife, son and the couple celebrating their golden anniversary.
That inspector guy is a classic “I did a niche job for decades and was made redundant. Now I’m an independent consultant going undercover with my array of short sleeved shirts” 😷
wow. we need more shows like this, this is AMAZING! I can't believe it!
Isn't it great? I think there's 3 seasons of this marvel. Have you watched other episodes?
Christian was a disgrace in that episode ,
He’s now in prison for fraud of a Blackpool holiday camp
@@alexfrankland1738 oh is he? to be honest, i'm not even surprised
@@teleportedfunk yeah he went on the run as well 😂
I swear if someone I just married drank himself into the state he was in.. I would have had the marriage annulled.
Divorce, you can only have a annulment if the wedding was never consummated, in which case you WOULD be right!
Agree. The guy obviously has a serious drinking problem and I can't see a happy end to this story and it's too bad since she seems to be a genuinely nice woman. Her son is aces!
One of my favorites! I think I’ve seen every episode. Now if only they would make more!
Mint.e Fresh Christian is in jail now! Not much chance. Although there are other seasons with different hotels.
Mint.e Fresh Christian is in jail now! Not much chance. Although there are other seasons with different hotels.
Why is he in jail?
@@connorfloyd8257 in 2015 for Fraud when he was at another holiday camp.
Fair play to the tickles, 50 years 👌🏾 Seem like nice people
TrequartistaFM I agree!
If the Tickle couple aren't the cutest set of dears in the world I don't know who is.
this serie with the manager Mark was the best of all. I miss watching him now. so i return to old episode. please tell us what is happening with that man now, he is so special
Just Google or TH-cam 'Mark Jenkins' and there'll be a few recent videos.
That's right! Don't cater to the rich. Cater to the middle class of travelers. The middle of the road vacationers and travelors.Get all employees dressed in uniforms. Clean the rooms top to bottom.
I wonder when they got divorced?
Christian should have got the sack over that or at the very least demoted from his position of leadership. he really failed himself, his staff and employer. 40:08 Anything but prestigious.
Lovely to see Mr Tickle again! I just hope they have some beans for him.
As a Manager, both Christian and Alison would have been out of the door. This would moral and basic disciplines straight away!. I am amazed these two people are still retained at the hotel.
Ah. but are they??
Is this hotel still in business?
Apparently not. Went bankrupt a few years back. Shame as Mark really worked his socks off to keep it going
@@juliet7703 Yes, it’s a shame, and yet Mark didn’t think it was his job to make sure all others were in line, and didn’t believe Peter when the undercover inspector told him he was managing badly.
This would moral and basic disciplines.
What does this mean?
Plz
I love this documentary, so funny.
documentary?…😂
The old couple are so lovely, they thought everything was fantastic, even tho the rooms are so tired 😓
They're used to the state of the place and have low expectations
I feel so sorry for that lad who has ended up with a step dad like him!
I watch these over and over lol
Me too.
🥳👏👏👏
Of course Alison told Christian...and they don't need to be scrutinized at all...LMFO. They are the two that need to be scrutinized the MOST.
Love the bride blaming someone else for her husband getting hammered.
People have a lot of sympathy for Mark because he's a lovable go getter, a sort of heroic bungler, but he does cause his own problems a lot of the time. Just hiring people on the spot without looking into their work history and so on. Ends up with a largely useless, incompetent staff and from there he's doomed. This Christian guy, for example, a couple of years after this, was arrested and convicted for fraud. He was skimming the till and stealing money from the hotel he worked at. Christian isn't even his real name. It was an assumed name, one of many. He has a history of changing his appearance and name, presumably to evade authorities and preventing potential new employers from looking into his past. I do like Mark's sort of innocent, earnest and hard working nature, but he is his own worst enemy too.
Wow, thanks for the insight, explains his attitude.
Christian was stealing from mark too!
To be fair to Christian/Nigel he didn't scam the Grosvenor. It was a separate resort he was buggering about with money
He worked at a caravan park in North Devon where I spent many a childhood holiday and that is where he had his fingers in the till.
Twitchen House Caravan Park in Mortehoe, North Devon is where Christian worked.
Mr & Mrs Tickle again!! Legends 😄
£7000 for the wedding not even including the ceremony .Ted didn't even keep his suit on I bet she regretted her choice.
It was obvious with him
It was probably £3000 and Christian pocketed the rest
Alison is an argumentative young woman isn't she? Had I had an attitude like that at work I wouldn't expect to get very far.
Alison and Christian will continue to w@nk their ways through life.
@debbiearmstrong5599 I wonder where she is now. Noone in their right mind would employ such a person and expect to keep or attract decent clientale.
@@mangoyachoAlton Towers would
I really feel for Mark - his managers took the mickey out of him and Christian was out-of-order.
Out of his depth, even in a shabby 2 star Hotel.
I really feel for you feeling for Mark. 🖕
But he's their boss so he could just sack them and get better staff if he's really that bothered.
Sorry, but Mark has set the tone for the environment in that $hithole. The employees are just following his lead.
I would because he has a charming quality he can pull out, but he doesn't take in the seriousness of the problems there, its completely above his comprehension level.
The problem with this hotel was the employees that Mark had, from the chef to the front desk, no one respected him, all the employees were a joke and unprofessional. Christian and Alison the worst of all employees.
Not a surprise that Mark was unwilling to accept any type of criticism- no wonder he ended up selling the hotel
In relation to the wedding, the long suffering bride and the childish groom, Alice Cooper said it right - only women bleed.
Apparently, after two series at the Grosvenor, financial difficulties meant that Mark had sold-up by the time that series three came around. But two years later, Channel 4's cameras returned to the Bay as Mark became the new entertainments manager at the nearby Cavendish Hotel.
Mark: *"When I first saw you and came up to reception..."*
Inspector: *"Yes"*
Mark: *"I actually thought you were a bailiff."*
Inspector: *" Well... You did look a bit ashen"* 26:16 Mark did look a bit ashen! 😂 The way He looked at the clipboard as well and nearly looked like He shat himself.
😳😳🤣🤣
I loved the tickles. They where fantastic and they showed us that the key to long happy marriage is to have a laugh and joke see the bright side of everything and I love how she kept correcting him but he took it on the chin an would say “oh yeah” lovingly. These days I think we are all so defensive.
People are SO touchy now, everyone's "feelings" are always hurt and being "disrespected." Makes me want to throw up.
What a lovely lad Luke is!
agreed. he's a light in his mother's life.
That groom was utter trash
Luke is an adorable son! It warms my heart as a single mother of boys
Sounded like a bit of a creep to be honest... There is something extremely unsettling about relationships like that.
34:20 "The wedding comes first sweetheart" lol
A hotel inspector must be a dream job
ALL the staff smoke far too much. The wedding couple and party as rough as a hippos backside. Totally embarrassing
What a tacky wedding.
Mr and mrs Tickle .oh dear lordy ,fml 😂😂
😂😂😂💯👏👏
Not be nasty but that dress did not do her any justice way to small it look almost tacky she could of got dress that showed how beautiful she was without hanging out all over the place I hope they enjoy there life together and want to say she has brought up one amazing son he so grown up she done great job bringing him up well done mum
we don't do Kit Kats for starters..... what an utterly awful way to talk to your guests....
i understand maaayyybe not having name brand treats, although that is very unusual in the us where im from to not have them.... but not having ANY kind of biscuits? ridiculous for any establishment
@@tgrrrnbnny Not in the US though is it? so sick of you yanks thinking the world revolves around you.
@@madzad 🤣🤣🤣👏👏👏🇬🇧
All the staff deserved to be laid off. And I wouldn’t hire them after their terrible attitude ON CAMERA
"My husband is desperate and needs a cup of tea and a kitkat" 😆😆. Should have just told her where the shop is.
I know it’s outrageous , then mark just accepts things which is his downfall .sadly cause he tries soooo hard
I mean that is a ludicrous request
It’s the hospitality business. Guests should get whatever they request.
Wow the point has gone completely over your head...even if the request was outrageous..which in a room costing 130 a night in 2011 it wasn’t btw...the skill of working in hospitality would be to decline politely, not be abusive. Get it?
@@colonelmustard9470piss off
@BanijayDocumentaries Thank you so much for uploading these, and everything else you upload. You’re truly a star ⭐
Loving this series ❤
Should have sacked that GOBBY AND NEGATIVE ALISON SHE WAS THE BIG PROBLEM !!!
The brides husband is a first-class prat.
At least her son is quality.
A Welsh w⚓️
The staff are worse than useless !
Limited sympathy for Mark.
Hotel inspector ‘don’t let staff smoke around customers’
*Mark smoking in the outdoor seating area*
You can lead a horse to water.
Parked like a true Audi driver there Peter.
Shame on the groom and how embarrassing for the bride. I would be initiating divorce proceedings.
The groom- what an absolute disgrace !
Is the groom not a grown adult, responsible for his own actions???
Her teen son seems more of a man
I'm married to a Welsh man, and he even thinks the theme is way ott!
Christian is the worst type of person you could possibly have doing the job he does. His people skills are less than zero and it's all me me me
Not sure whether to laugh or cry!! She married a yob and the Tickles were half balmy, the staff are unhinged, the owner is as flippant and silly as his staff and the Hotel Inspector was a meek Accountant. Imagine staying over at the Grosvenor unless forced to do so?! 🙄😶😱
That reception area needs to be modernized. Where is the computer system ? All that paper and old fashioned keys. What year is this?
the lamp problem with the hotel inspector..was sooo funny😅😅seemed set up just for him
Life With The Tickles!
We want a TV show of them. 😃
generally nothing in life makes me want to look away but seriously, this is so cringe that I almost, ALMOST, can't watch
It affects me like that....cringe worthy but cant stop watching
Christian and Allison were both thorns in Mark’s side constantly.
Mark would make an awesome TV gameshow host , such as the Generation Game, The Price Is Right, Play Your Card’s right , even Blind Date would be so much fun . 😂
Any time in this show there is a problem with reservations Alison asks whoes fault it is when she is the reservations manager.
This is a comedy masterpiece!
That hotel actually looks like the Fawlty Towers one - is it the same?
Nautilus1972 'Fawlty Towers' wasn't real 🙄 the building looks nothing like the one used in the series?!
@@neighbourhoodwitch18 The walls don't move for a start in this one.
mark should have fired christian and alison on the first day they showed that they were unprofessional. which given their abhorrent personalities would have probably been their first day of employment. christian(an alias) turned out to be a scam artist who ended up on the run from the law, and hopefully the hotel industry saw this and allison ended up working wherever she deserved to end up.
Never was a big fan of Christian but he was spot on with his summing up of 'Cinderella."
Mark can’t take criticism just like Christian can’t. When the inspectors were giving their views, Mark’s back went up and he became defensive. Maybe that’s the problem? He thinks he knows it all.
This is literally Faulty towers the revenge! XD
I love how a lot of the staff don't like eachother lol
I have smiled during the whole documentary, and even if I live in Sweden I would have loved this hotels 🤣
17:30 I can't believe Christian said her wedding gown "weighed a ton".
Give Mr & Mrs Tickle a show
luke is a dream of a son
Christian…is avoiding contact ….what is he hiding? …
They are all incompetent.
@lordwalker71 The waitress tried her best with the inspector’s fish 🐠.
The reception staff are disgusting
They need training! Reception is the most important place for giving you that first impression of what to expect from your stay. They were sadly an appalling display of rudeness and their attitude to “Mr & Mrs Brown” was totally unprofessional 😫
"I don't know if I want rich guests"... problem solved. No rich person would stay there.
if I was that customer asking for a cup of tea and a kit-kat, and was told "Shut up!", I would have not only made a complaint, but I would have cancelled my reservation right there and then, telling them that they don't deserve my business or money!
if he is a hotel inspector , why does he not have that tool to show stains
Errr, because he is an ‘inspector’ inspecting.
This comment proper made me chuckle like
33:35 underrated joke
Luke, do yourself a favour and toss those redbulls in the bin…Absolutely garbage
Edwin looks impressed 😆
😂
Goodman Christian, completely agree
mark 'if i could clone myself' jenkins