That is also what I think. And the AD should have removed the sticker before hand over the watch to the customer. Sorry for you. But I think it has to be blamed on the AD.
@@LastWatch W Pringle is absolutely right. You paid full retail thus you are entitled to have a watch in a pristine condition, amateurism in this line of business - unacceptable !
@@TsarDusan87 that's only what the AD 'claimed' Tudor said. unless we see any communication we cannot know for certain the Tudor was even involved in this.
Your “friend” Brian is either incompetent or a shady dealer. Those scratches should’ve been caught by Brian. They probably were but he decided to sell the watch anyway.
I do not think it’s unreasonable to expect a certain level of guaranteed service and quality assurance from an Authorised Dealer. Even if you are diligent and check the watch before you leave the shop, you cannot really see what is inside.
@japanwatchconnection he’s buying at an AD. Not a second hand, off the street seller. No, he should be getting a pristine product. Is he also expected to open the case back and check
@@theonlyredspecial you will get those scratches on the watch anyways, so why return it? just ask a discount to the dealer since he failed to supply the item in the condition it was suppose to be.
@@theonlyredspecial It's very easy to scratch a mirror polish like that, he might have done it himself without noticing. Regardless it's a steel sports watch, it'll get tonnes of scratches anyway.
Lofty I’ve owned many. You rarely will get scratches like that. Those are polishing scratches from someone who didn’t know what they were doing. Easy to see by the pattern.
That dealer pulled a fast one on you. That watch did not go back to Tudor. He initially offered to polish it, and that’s what happened. You got it back in worse condition because whomever was responsible for polishing that case after you left was NOT a Tudor employee. Even if there were small scratches on the case, Tudor would have either polished it properly, or simply put the movement in a new case. To be honest, those initial scratches looked like typical wear marks from normal use. I think that watch already had some wrist time before it was sold to you.
@@iiTE4L I know this is an old video but I just found it since I am in love with the black bay and have started shopping, you sir are 100% correct that watch has been warn so shouldn't be sold as a new watch
I just saw another video regarding Tudor and to stay away from the brand. All the while it was the bloody AD that was the problem...moral of the story, before buying, so some major research on the timepiece and mostly the AD, asks more questions assuming the worst and don't be afraid.
When I graduated Navy OCS, my late father--proud that I was becoming a Navy Officer-offered to “celebrate” and recognize my accomplishment. He offered to buy me my ceremonial Navy sword, or a Rolex Submariner (something I had drooled over for a couple of years). I went with the Rolex…hell, a sword? Wear it once in a while in dress blues or whites, then it sits in it’s felt bag in a dark closet. The watch…..almost forty years later….runs like a “Porsche”, with only a single “servicing”…..by Rolex. When it came back from that servicing, it had some similar marks….on both the case and bracelet. My AD was embarrassed, to such an extent, that HE pointed out the defects(!!!), rather than me finding them once I returned home. Maybe, he is simply a good businessman, appreciating all of the dollars that I had spent there over the previous years (indeed, I had spent “mucho dinero” throughout the years on jewelry for my wife and two daughters). Or maybe, he believed in the tenet that the customer is both “always right” AND that the customer is indeed ALWAYS RIGHT! He expressed his apologies, and shipped it back to Rolex. Rolex in turn, contacted me, apologized, and promised to make it a priority to get it polished. Now, for “everyday wear” aboard ship, and when in the field in federal law enforcement, I wore my also-cherished Seiko 6309-7049, so I really wasn’t inconvenienced…and I stated that I was fine with AD and Rolex doing what was right, and taking their time to do so. Still, without my expectation, they returned it to me in slightly less than a month’s time, which included shipment to and from “wherever” overseas it went (round trip!), and the re-polishing ….they also sent me a letter of apology, and for my inconvenience, replaced the oyster bracelet for free. I was, still am, astounded. I’m retired now. My father is sadly, gone….but the watch remains, and wearing it reminds me of that day at OCS graduation ceremony in 1983, and of course, my father’s pride and love. I am so sorry that you did not receive the same respect - and same concern for the customer - from Tudor. Stupidly, I always thought both were the same brand. Take heart in the fact that while your experience was not good, you did a service for all potential buyers of a high-end watch, and similarly anytime someone buys a high-priced luxury item, to pay very close attention to the item. So in that vein, excellent video, mi amigo….likely, you will never realize how many “buyers” you’ve helped. Please know, that you have my sincerest best wishes.
Tudor is more at fault than the AD since they did not perform the polishing to factory finish and left it worse than what it came in. The AD should not have sold the watch with hairline scratches and should have sent it back themselves before offering it for sale. Both are at fault but Tudor really dropped the ball on this one.
No it appears Tudor both made the decisions and endorsed the responsibility. I'm even going to believe it's legit when they say they have a hard time keeping up with demand and hence the lack of quality control.
In my opinion and from my experience of working at an AD of Tudor and further more watch brands I would say this is down to the fault of Fraser Hart. As the watch was presented to you is not how Tudor send in these watches, they are sent in those plastic cases in which you received it through your return. Furthermore I’ve yet see a Rolex or Tudor watch come in any condition less than perfect, and Tudor are serviced and polished by the same technicians that do so for Rolex. These guys have some of the high standards in the entire watch industry and Fraser Hart such have a paper trail to prove this was sent back to them as they’re require quite a bit of paperwork when being sent back. Even worse so that Fraser Hart would allow you to wait another 5 months rather than giving you the next BB 58 they receive in is shocking and terrible customer experience. From what I can see this watch was never sent to Tudor and Fraser Hart don’t value your custom.
Last Watch it’s an example of terrible after sales and a case in which once they had your money originally, they didn’t care. Terrible to hear because the watch itself is an amazing watch for the Price as is the entire brand of Tudor. If you wish to follow it up further I’d recommend contacting Tudor themselves as I don’t believe they’d stand for any of it. And maybe hopefully you could get the BB 58 you deserve.
@@LastWatch Be very careful using Fraser Hart, they are known for trying to sell secondhand watches as new - they even try this trick with Rolex's. I'd put money on you not being the first owner of that Tudor.
@@simonweekes3068 Bingo.....have to research these clowns and vet them very carefully. 99.9% of the time it's the AD, not the watch brand. What folks will do to make a buck....
@@simonweekes3068 I’ll second that I nearly bought a watch off of them but went back to Leslie Davies that’s for the black Bay 58 all they want you to do is commit yourself with a 10% deposit. I just didn’t trust them. Two other AD never asked for a deposit. There is no way on this earth I would ever deal with that.
A remarkable story. I'm baffled at the AD's attitude toward this, for your contract was with THEM and not the manufacturer. I'm afraid they fobbed you off. The marks on the case look like the worst refinisher in the world was allowed to try and clear them up. An amateur would have done a better job and I doubt this watch ever went back to Tudor. It looks to me more like it was sent down the road to a local polisher who didn't have the right mops or polish. That's a pretty standard simple job for someone that knows what they are doing... As a former so called 'grey market dealer' myself, there is not a chance on earth that would have got past my levels of customer care. Pretty outrageous all round to be honest.
No way that watch went back to Tudor! Actually such an outrageous shoddy polishing work looks like it had been done on purpose as if it was some sort of intentional abuse and mockery of the customer! Very strange indeed!
@@ThePhoneBook123ABC You've watched the video but grey market dealers are the worst? What a retarded take. Even for something as expired as a phonebook.
Sorry to hear that your experience of the AD and Tudor were below expectations. Buying and owning a luxury watch should be a pleasurable experience and this was far from it. Thank you for sharing your experience in a dignified manner.
Don’t take the video down! If Tudor is really embarrassed then they should reach out and give you a new watch for free or a discount because of what you went through. As for the sales person he was just trying to help you because he knew Tudor wouldn’t. Don’t take the video down until Tudor reaches out to you personally and offers you something!
@@bloggsfrederick1554 exactly. They NEED you to make money. Service and friendship is great and all but the main reason for any AD is the income, make no mistake
This is a good lesson for me: In the rush and excitement that involves buying a new watch, sometimes I assume the watch is absolutely in perfect condition and I fail to do a deep verification about setting the time, scratches, the date wheel, the bracelet, etc. I should not leave the AD, nor pay, unless the watch is in the conditions it is supposed to be. No matter is my heart is broken for not taking the watch with me on that moment. In my country there is no return policy for watches.
Looks like your AD pulled a switcheroo on you. You paid full retail, it should have been replaced immediately. Poor marks for Fraser Hart and Tudor. I've been with Breitling and Omega for years, and both have been absolutely above-board. Time to upgrade, man. Sorry to hear. And also, for the AD to dissuade you from sharing what happened seems ... suspicious.
Yes time to upgrade. My Omega came back from full service (three year old watch that was hardly worn, I sent it to Omega to have the day disk fixed because it didn’t turn over at midnights 7750 Chronometer grade Speedmaster) and it still didn’t work right, and now the tip of the minute hand was all scratched up. Had to send it back and now it’s perfect. All in all it took us 4 months. I doubt this problem would happen with Rolex. But the issue here is; Is the watch company/retailer going to make it right. I have been told that Rolex takes complaints very very seriously (that an AD may loose Rolex if there in the fault in a complaint were they don’t satisfy the customer. Also AP video tapes the initial inspection of all watches that are received for service. At the end of the day there’s a reason Rolex, AP, VC, PF, are so sought after and have the highest admiration and respect in the industry. Yes, I still love my Omega.
Hot Sauce ya, I think you half to move up to Rolex, AP to get perfection. Although I’m sure they make mistakes to. Do like I did and phone them up explaining that more work needs to be done to make the watch perfect. And send it back. You only half to pay once. After that it’s Omega’s job to make your watch as perfect as possible. Not to add scratches and the like.
This is great lesson for all of us who are buying watches especially the luxury watches. We must choose wisely and to make of our money. Thanks for sharing your experience. This is definitely an eye opener for all of us watch lovers 👌👏
The real question is how new is anything you buy. I had gotten a speaker for christmas once and long story short I broke it. I then found the same one on Amazon and bought it. Once it arrived I had an idea of returning it but putting the broken speaker in instead. Sure enough I got my refund so I basically got a brand new speaker for free. I'm sure somebody down the line bought that speaker and was pissed it didn't work but I'm sure they returned it and got their refund lol.
I’m a certified Rolex watchmaker and I can guarantee you that this watch didn’t go to Tudor for the first polishing work. That was done by a bad goldsmith/watchmaker where they completely ruined the case.
Tudor had nothing to do with this, the AD is responsable, he sold you a watch that was already bought by someone and that person gave it back, this happened tome also, two times, the first one I sold for a profit and the second I kept it, they both where sold as brand new but they both had small usage marks, not really visible to the naked eye. cheers.
It’s apparent the AD fumbled. Very disappointing news for the AD. Fortunately, you made a video of the unboxing. I would definitely have reservations purchasing anything from that establishment.
I'd be upset with Brian insinuating that he wouldn't be able to resell The watch if you stuck him with it.. He had no problem sticking you with it.. That's a terrible guilt Trip
Im currently working as a CS Manager at the high-end brand, and cant understand the retailers policy. As far as I know, If the boutique was directly managed by Tudor, i am pretty sure they would take promt action.. I think its retailers fault that they did not do the quality check, and have no ability to claim to Tudor..
Thank you for sharing this. This is horrifying knowing someone else is getting a double polished watch that's far from new. I'm gonna think twice about Tudor bc this is a real life example. Thanks again
@@LastWatch When I bought my Rolex Explorer, the young sales assistant was really straining to tear the plastic off of my watch (it had been in the display case wrapped up in plastic with the stickers on) and it was clear he didn't know what the hell he was doing - then he reached for some sort of improvised metal implement as a tool to tear off the plastic! - a piece of a stapler maybe?! - I could see what was going to happen and snatched it out of his hand before he could do any damage!? If I had not have been more switched on I guarantee he would have wrecked it! 😅
I have to say my BB58' was perfect and I didn't have to go on any kind of waiting list whatsoever. It does make me question whether it came from Tudor in that condition or as others have said, somehow damaged in store and then they tried to re-polish it. It seems unlikely to me with all the QC procedures in place that it could come back from Tudor in a worse condition than when it left. Not to mention there would have been some kind of service paperwork describing the work that was done. Worth mentioning that you should always do a thorough inspection before you leave the store. I'm really happy with my BB58, I also have a Rolex Sub and an Explorer and it's fast becoming my favourite watch!
So I want to say that I bought a bb58 last week from an AD. As I left the parking lot I realized the bezel was misaligned (which actually tons of them I’ve found are) - the AD swapped mine out in 20 mins and I left w a new one. Crazy you went through so much and never got one. I do love this watch. Might be worth one more try at another AD
Really sorry to hear that. A luxury purchase from a Swiss brand should be, literally, 100% pleasure, satisfaction, and self indulgence. Try an Omega Seamaster Professional Master Chronometer instead. 👍😎
Eight or nine swipes with a cape cod cloth would have put everything right as rain. The beauty of steel watches is that they can be brought back to mint with a few dollars in household items. Now the fact it was scuffed as new I can understand being irked and rejecting it. But otherwise the obsession with scratches on forums and what not is mind boggling.
@@GRACEORThonestly brother it's worth the investment if you own anything sentimental that's steel. Your never have a retailer or manufacturer bending you over a barrel again. I polish is a polish if you ever resell anyway. It also gives you a sense of pride knowing you corrected it.
@@xdeth68 if it’s scuffed it’s not new. It’s damaged. If it has to be polished then it’s still not a new item and I’m not going to get into the obvious with re to that. It was advertised as new and sold as new, when it clearly wasn’t. What’s difficult to understand and what’s your dispute with my comment?
@@ZCherish When I purchase bad watches or have heard of other nightmare stories, usually it's not an unreasonable request to ask for a completely new watch. You are buying a NEW product and they should completely give you a new product, not fix the product that they could not deliver on in the first place.
Yup it was a brand new watch. A decent dealer should have simply said 'very sorry we will order you a new one or would you prefer a full refund'. Any dealer who tries to fob off a customer by sending the watch back to the manufacturer is trying to pull a fast one. Fair enough if the watch has been worn and needs work under warranty, but this was a new watch with stickers still on it.
Sounds like somebody (or a few somebodies) at Tudor are making some poor business decisions-- I work in Hotels; and while I refuse to be a doormat for spoiled guests, I constantly remind myself that [in ANY business] it is FAR easier to keep a guest/customer (even if it means taking a slight loss at the time) than it is to repair your reputation with them, or try & convince them to come back once you've lost them...
Tudor's indifference to you is explained by the 5 month wait. They obviously don't care if there are people lined up for them. Unfortunate for them to adopt this attitude. Eventually word will spread of this treatment and the line will become smaller. The waiting line may even disappear. I always wanted a Tudor but if this is there attitude to customers, I will step out of the line and look elsewhere. Thanks for sharing this nightmare of poor customer support.
This response he got is classic of a company looking to cut ties with the customer, refund or 5 month wait, the way he mentioned not being "compensated for his lost time" indicates he'd be a pain to deal with and i totally get a brand not wanting to deal with him.
@@Tamorax0110" Its been 8 days since I posted this video on my little watch channel and I have had a request from Tudor albeit via a 3rd party asking me to take the video down. All is not as it seems, it would appear that good customer service got in the way of company procedure and my BB58 did not go back to Tudor. I am currently working but will endeavor to bring you an update explaining what has happened asap, however.... As Tudor would would appear to be blameless, should I delete this video ? " Looks to me that things are not what they appear to be and there is more to the story. I went back and watched the video again before my reply. My question is why wasn't the watch inspected on delivery twice? Something is off with this saga. Have a good day. Thanks for your reply.
@@blackbird8632 Sorry for the confusion but this is not my watch. I quoted the maker of the video who purchase the watch then his updated reply about the video. It appears the AD jerked his chain now.
You made the right choice in the end, in my opinion. I mean I don't know about you, but after all of that, I wouldn't want a watch on my wrist that reminded me of those months of waiting on a scratched watch & Tudor's snobbism. Not in the place where I watch that I love & brings back good memories should stay.
Thank you for sharing your experience in a dignified manner. I'd be upset with Brian insinuating that he wouldn't be able to resell The watch if you stuck him with it..
I agree with Oggy. I think you got a watch that was put into "sellable condtion" from another client, as they said they'd offer to you, and that previous buyer took the same route you did. Not good...
it´s called authorized dealer for a reason, a company is responsible for its representatives. in this case rolex should´ve refunded or replaced and given him a new watch. that´s what a company supposed to do when the customer receives a defective product
as others have mentioned, 1. the watch is not in brand new cond when sold to u. 2. it was not sent to tudor but the polishing was either done by the shop staff or sent to a third party. the right thing for an AD to do is to do a 1-1 replacement and not offer to polish. if it was indeed sent to tudor and they are unable to restore to unscratched cond by polishing then a replacement of the whole watch or case will be done.
Ronnie DJ - I just bought my “grail” a Rolex DeepSea seadweller. The salesman at the AD knows to bring out his loupe at this point for me to inspect since I’ve bought a few from him. While my watch isn’t a $75k Patek, if I’m spending $12k on a watch, you’re damn sure I’m going to look it over with a loupe, as, unlike this video, I don’t know that a Rolex AD would take a watch back for scratches once it’s left the building.
To be fair you didn’t inspect the watch before purchase. Any customer can damage the watch after purchase. Furthermore, when you forgot your glasses to inspect the watch once polished, you repeated the same mistake. Again any customer can take the watch home to damage it again looking for the end result of a refund from buyer’s remorse. I’m not saying you’re not trustworthy, but there were plenty of things you could have done to avoid all this. The lesson I took from your experience is to bring my glasses and loupe to inspect before purchasing my luxury watches.
@Ambercool Photography Correct. I used to work for a BMW motorcycle franchise and it wasn't uncommon for customers to blame us for damage to their bikes. We actually caught one guy out who showed us pronounced deep scratch on the rear wheel after we'd serviced it, and blamed us. One of the staff was one of his Facebook friends and found a photo of the guy two years prior before we'd even knew him, with the bike and when we zoomed in, the same scratch was clearly visible. The manager wrote to him very politely, declined his claim and attached the photo. We never heard back from him. Obviously he was after a freebie. Like you said, I'm sure that's not the case here but retailers do have to be on their guard.
Sorry to hear about it. Definitely, "Not a Luxury Experience". I would NEVER go back to that AD. Furthermore, I would not purchase another New Tudor. No matter the brand, they are not doing you a favor when selling. Remember, you are ALWAYS doing them a favor purchasing. Life is too short to put up with such BS and taking their customers for granted (both the AD and Tudor).
I had an issue with the clasp on my 2 day old BBGMT , the A.D sent it back to Tudor and in three weeks the watch came back perfect and i got a valour travel pouch as well . Sorry to hear your experience was the opposite of mine .
I'm sorry you had to go through that. I bought a $79 Invicta Pro diver with a Seiko nh35 movement in it for $79. The polishing on the sides of the case was amazing for the price and I did not see any scratches at all. I realized it is no Tudor black Bay 58, but it didn't cost $3,000 plus dollars either. The law of diminishing returns. Thank you so much for sharing your story! Cheers!
Yes, I have spent thousands of dollars in the last 30 years on high-end watches particularly Rolex! My days of doing that are over. There is a lot of value out there for a lot less money.
I remember when I sent my BB in for servicing (month after purchase), I called Tudor service centre directly, after my watch was sent by the AD, and asked if the watch will be repaired /tweaked or will the whole barrel(mechanics) be replaced by a refurbished one. Never really received an answer from otherwise a very nice, professional rep. I think anything that gets sent back for servicing under warranty, poor thing(watch) is probably cannibalized with refurbished parts - nothing new. In sum I probably purchased a new watch. A month later or two, after servicing, I’m holding onto refurbished internals. Quite the racket.
About a year ago the BB58 was my absolute dreamwatch but i decided to wait. I saved more money and decided to buy the submariner and it’s truely amazing! Don´t rush into things and go for what you really desire instead!
Two days after I got my BB S&G, I scratched the case and managed to polish it out with a Cape Cod cloth and it looks brand new. Whoever did that to yours, has no business being near a watch. That is SO bad.
At 5:19 you can clearly see that there is dirt all over the inside of the barcelet between the clasp and the bracelet itself. These spots usually only appear when the watch is worn and dirt/sweat residue remains on the inside of the bracelet. Also the general wear looks like a worn watch more than a badly polished one (look at the small dents near the lugs). So my theory is it was worn, returned and your AD tried to pull a fast one on you by trying to pass this watch off as "brand new". The stickers can be re-applied instore afterwards, many stores do it with returned watches
For the kind of money these watches cost, your expectation that the watch be flawless isn't unreasonable. The reason Tudor didn't offer you a discount to make things right is simple. They know that this watch it the hot item, and someone else would take your place in queue. And that it would be like them admitting to mistake. IMO.
I think the reason they didn't offer him a new one is that it wasn't their mistake. They were just trying to be polite and not point fingers but at the same time not obligated to do anything.
@@LastWatch One would think that a timepiece of that caliber the QC department/Inspections would catch such things. Now that being said don't shy away from Tudor my 79180 Tiger is my go-to and it's been a lovely timepiece! Btw its from 1993. Runs like a champ has wear now (flawless new) but no weird flaws like this piece seems to be plagued with! Enjoy the day Last Watch!
Can't understand the state of this watch I have a few different watches all relatively cheap Invicta Seiko etc not a mark on any of them..I looked at the Tudors a while back ,the shop did really good finance options also.but instead I used one month's payment and bought the Invicta dive watch..pleased I did ..
Invicta really is not my thing and they make some truly awful watches but if you bought the Pro Diver, at least you bought the only watch I've seen actually get positive reviews. The say that model is actually good value for money and possibly the only decent watch they make. How has it been for you?
I had a similar issue with my BB58 Blue, also purchased from Frazer Hart in Leeds.. I noticed mine had a ding on the inside of the bezel which would show alot when it caught the light. Frazer Hart were great, they swapped it for a new watch which arrived in a matter of days. It's sad that these luxury products are sold like this, you did the right thing not accepting it
What a shame. I had issues with my first expensive watch too so I know your pain. I got an Omega Planet Ocean Chrono from Goldsmiths which would just keep stopping while being worn. Goldsmiths were great though. They replaced it straight away, but then it happened on the replacement. I took that back and luckily it stopped while the manager was looking at it. So he knew I hadn’t just gone mad. I think it happened on a second replacement and finally got sent to Omega who serviced it and it’s been perfect since. They also gave me a free service voucher for any Omega watch and removed a small scratch. I was thinking of getting the BB58 but I would buy from the shop so I know what I’m getting before handing the money over. I hope you do get one and it’s perfect when you do. Good luck.
I just got a used Aqua Terra from a company that sells certified and has watchmakers look over and service them before reselling. Used, but still costs more than your average new Aqua Terra. When I got it, immediately noticed the rotor was dragging on the glass, the bearing was damaged. They took it back for warranty service but Omega wouldn't send them the part, so they had to send it to Switzerland. I'm still waiting. It will be at least 3 months from when I paid to when I get to wear my Omega, my first luxury watch. I just hope I like it as much when I see it again.
My wife bought a Longines from Goldsmiths. First time she wore it she realised catch was faulty. I took it back and they tried to fob me off with the usual 'we will have to send it back to Longine, might take a month or two'. Luckily i know my rights and told them so in no uncertain terms, so i walked out with a new watch. I think a lot of dealers try that tactic, perhaps they lose out financially if they have to refund or replace?
TheDavecroft if you buy a faulty TV or even a mouldy loaf of bread the shop will change it immediately, why should it be any different with a watch, I think they use the exclusivity to their advantage
Whoa, wait. All Tudor Black Bay's I have seen come with transparent tape on both sides of case underneath the qr I mean I suppose some BB's may not, but Tudor has a very similar automated process for building and packaging all watches. Something seems off about this experience. I hate to say the AD repackaged a worn watch, but I've heard of worse. I bought mine from an AD and was on site to inspect. Also there seems to be wear on your watch that you showed and given your video I can assume not frm you.
I bought a brand new speedy sapphire sandwich in February. Last week when trying out a leather strap I took a really close look at the movement - long 5 mm fiber / hair stuck to the minute counter wheel jewel. It's been there since the beginning, I could find it in previous photos that I took. I don't think it affects the watch at all but I will have to send it in for removal at some point in the 5 year warranty. Goes to show that a luxury product isn't perfect. This is my second Omega. My Seamaster bought just 3 months before had the rotor randomly sticking and auto winding would sometimes not work resulting in random stoppages. Had to send it in twice, because the first time it was deemed in working order (it was not) in an Omega authorized service. Second time it was fixed but the caseback had some scratches. Moral of the story is that I had to stop caring so much in order to avoid going insane. Ironically some of the cheapest watches I've had were the most hassle free. I'm put off from buying watches for a while. I still love mine, sorry for the rant, just setting up some expectations for people - expensive watches aren't perfect. I've heard of rolexes with misaligned hands or improperly printed date wheels, it all happens.
Uh-oh...I just sent my 2 month old Sapphire Sandwich Speedy in for repair under warranty because I discovered that the hand on the hour counter of the chronograph was slightly ahead even at reset. I never noticed it because the tail of the chronograph seconds hand was usually overlapping and preventing me from seeing it was off until I decided to use it one day. It's been 2 weeks so far. Hope it turns out okay.
@@Whiskey_Tengu I'm sorry man :( forgot to mention, in addition to that my hour counter is also veeery slightly to the right but I can live with that. Will definitely have them realign it when I send it in
@@pizza.doctor WHAT, yours too?!! I didn't even think this was potentially a systemic issue. Yeah, it certainly wasn't the worst issue to find, but at the price, it was enough to bother me once I noticed it. Its unfortunate, but hey, that's what a warranty is for, yeah?
@@Whiskey_Tengu man, don't Google "speedy hour creep" if you want to remain sane. Also I think on most speedys the hour subdial is never exactly accurate if you let it run for long - it's not geared to run off the rest of the Chrono mechanism, but directly from the mainspring if some of the online comments are correct. Its job is only to help you see which half of an hour you're in
@@pizza.doctor ah, gotcha. That all sounds logical based on what I just looked up off your cautionary tip. To be honest, I only used this chrono feature to serve as a pseudo date adjust. Just a very rudimentary start and stop on the indice which corresponded with the actual number day of the month. So in retrospect, if that was all I was truly going to use it for, then it was never going to truly be an issue, I was just being OCD with the knowledge of the hour creep issue. However, if a company does promote its precision detail as an artform, I would like to expect to see it to some degree. Granted this ain't Patek Philippe, I should probably scale down that expectation some, lol.
I had my Tudor Black Bay red serviced and polished back end of last year. It would have gone to the Rolex service centre in Kent or London. My watch came back re stickered on the sides. I'm not convinced from your video that this ever went back to Rolex. Regardless of it being a 58 or a standard Black Bay, you would have received a new warranty card and full paperwork. Also, Tudor / Rolex don't offer a polish only service, to get mine lightly polished, I had to opt for a basic service. Even if the AD got in touch with Rolex, after your watch left the AD, was in your hands, de stickered, there's no way it would have been polished only, because they would need to remove the case back, movements, glass and crown for the case to be machine polished. Glad you got your dollar back though, not very nice for any watch enthusiastic to go through
They didn't offer any accommodation to you because they either decided that you're a difficult customer, or they simply have such high demand that they don't mind losing your business.
Let me share my experience.I bought the same exact Tudor as yours which was used with little scratches .I took it to a repair shop got it polished but the side of the watch got little rounded.Since it wasn't authorized dealer I couldn't do anything.Than I went to an AD and they suggested Tudor to see it .After 10 days they told me it needs a new case which is 825 dollars and a service 400 dollars.Service center did not want to even try to repolish it because then it wouldn’t meet Tudor’s high standarts(This is why I don’t think they ever sent the watch to Tudor and probably polished it themselves)The AD I took my watch to wanted to help me and offered me a new watch for the same amount I would pay for service plus my old watch.I accepted it right away and it will be ready within a week.I think every AD is different.When I watched your video I knew how you felt after seeing the scratch on the watch.GOOD LUCK with your search
Thank you I really love the watch it has rolex quality bracelet.I think what happened should not discourage you it is a beautiful watch for the price.Go to a different dealer though I also believe they should've put you on top of the waiting list
To prevent such an occurrence, I would suppose it's best to examine the watch in front of the AD with a magnifying glass before accepting it. I'm glad you at least got your refund.
And I just wanted to add one more last comment that doesn't look like scratches that looks like polishing oil did you wipe it down with a wiping cloth?
Hi I bouught a BB with burgundy bezel looked great but after 2 months the dial came loose and ended up with the 12 at the 10 position it must have come off its feet. Took it to an AD in Liverpool and they sent it off to Rolex but unfortunatley the original AD in Liverpool gave me the wrong guarantee with the watch so that was fun to sort out got the watch back after about 6 weeks but it took the shine of owning the BB so I chopped it in againt an IWC and probably wont go for another BB.
@@piezasdeltiempo I know there will be problems but when I went into the AD they didn't seem surprised at what had happened so I don't know if this something they have come across before.
When I sent my Tudor in to them for service it came back with a Tudor branded watch pouch as a 'thank you'. That was in February of this year. Additionally my AD had the Tudor service paperwork. If the AD couldn't produce this for you I would question if they ever actually sent it to them.
the only other acceptable alternative would be replacement for a completely new product. that is what a company is meant to do if the customer receives a defective product, either refund or replace, i´m pretty sure that´s law. that watch appeared to be in used condition, likely refurbished
I just got a BB 58 yesterday and the QR code was 'on top' of the plastic protective film. Mine is perfect and keeps great time. I feel your experience was the exception rather than the rule...
I believe, as I think back, every quality watch I’ve ever purchased had the plastic protective film on the sides of the case. It’s a shame that you had to go through that, the brand has so many positive reviews. But, every brand has occasional problems with some pieces. I recently returned a new Rolex to the A.D. because it kept terrible time (-15 seconds p/day). The watch went back to Rolex to be regulated and should keep excellent time after that...
I just bought one,, absolutely in love with it,, and btw the sides of the case should have stickers and the QR code should be over the sticker not on the case as yours, mine had it and also as my BB GMT did, your watch might have been used and returned
The 2019 models have a plastic sticker on each side with the QR code printed on the sticker, much nicer to peel off and prevents scratching from transit of display, I'm really enjoying mine and the movement is fantastic.
I guess demand is so high they know if you don't want it, someone else will. Therefore there's no incentive to treat you well. Pretty arrogant from tudor and they should realise they won't be super hot forever and should treat current and potentially future customers better.
Watch sellers do this to people all the time! Hoping you will think your scratched your own watch! It happen to me and the replacement watch they suggested in the store, ALSO had scratches on the sides... This time I pointed it out in the Invicta store! They offered a swap for anything of equal value in the store!
I’ve had similar issues with 1,200 US Seiko divers I’ve bought, so I feel your pain. I just picked up the bb58 blue and thankfully it seems to be a good one.
I think you were more than reasonable. You should have been bumped up the list for a new watch or given a refund without any hassle. Try looking at a Grand Seiko - especially the Spring Drive if you can stretch to one, the Zaratsu polishing on those leaves Tudor and Rolex in the shade...
Terrible situation and endeavour you went through, but great video. it's important people see the potential issues with buying watches, even those that are regarded luxury items. Always check them over people! Great video, sorry for the issues you had!
The shops owns the watch. They don't have it on consignment. They have to pay for all watches. The AD is taking the piss. Also, not a bad choice to get rid of the black bay, I've heard horror stories of reliability.
I have a Blackbay Bronze. You may want to look at that. The Bronze casing doesn’t scratch. I also have a Tag Heuer AquaRacer. That’s a really good one as well
That happened to me last November 2020 when my fiance bought and gifted me a Tudor Black Bay Steel at a local AD here in Manila. After 30min of purchase as I was taking pictures of it, I saw 2 faint hairline scratches on the 9 side lug running across the entire width. I went back to the AD as we were staying at the same hotel where the branch is, luckily. They initially offered me to have it buffed then a discount, but I explained that the watch was bought at a retail price and I expect it to be in excellent condition. I also told them that I wasn't interested to get a discount as what I want is the watch in prestine, brand new condition. After some calls they did with their head office, they agreed to have it replaced with a brand new watch as well. The whole scenario lasted less than an hour and I admired their customer service which made me a loyal customer of the AD and the brand.
The disaster in my opinion is that what pretends to be an aspiring luxury watchmaker isn't as clean as the polish on their watches, thanks for your video mate, I'm totally going for a Nomos
Horrible, horrible experience. No matter what, a good AD would have taken full responsibility for what happened and would have offered you a replacement watch, either a BB or a comparable alternative. The fact that they have no power and that Tudor has the upper hand with regards to their return policy should not have mattered. You are a customer and they should have taken care of you. I find the mere fact that it took so long for you to get a full refund from a watch in such conditions truly astonishing. If it would have been me, I would not have opted to send it off to Tudor for polishing in the first place. I’m sorry your AD made what should be a nice memory such an utter disappointment. When we decide to get a luxury watch, we should get a premium treatment and that includes when things go wrong. First time watching a video from you. Liked and subscribed. Looking forward to see what you’ll get next!
Thanks so much for sharing this! It's not right that your dream was shattered as the BB58 is an absolute stunner and on my personal list. The fact that a NEW Luxury watch comes in that condition is an absolute disgrace. It's great you got a full refund but sad that you've been left with utter disappointment and probably put off the watch. My advice - sit on the cash and don't rush into anything
Why is it with watches that when you buy it it’s yours and they insist on service instead of an exchange? I’ve had this issue with other dealers as well with much less expensive watches than a Tudor. I’ve had better experiences with gray market than actual AD’s.
Resident of Edinburgh here with an eye on a tudor black bay. Thanks for letting me know about the Ad, think I'll give them a miss when it come time to buy.
Go for a Seiko next time bud :) Save money and troubles like that. I personally went for a digital Timex Ironman and never looked back. Buying/selling these automatic watches became quite expensive and addicting.
Well, your experience has taught me to closely inspect a new watch in the store upon delivery and refuse to complete the purchase if any defects are found. Of course, that will not rule out latent defects but at least they won't stick me with something that has patent defects.
at 5:13 the strap inside looks diseased! why haven't you shown that in the video if the watch wasn't used !? It's definitely been worn somewhere by someone. As a policy these watch brands must cc the customer on all emails and exchanges between the official dealer and official service centres so that one is aware and can track the progress. Thats definitely not gone to Tudor. I think you have been too kind with Brian!
My priority at the time was the scratches but you are correct, I believe the watch may have been a return. I was generous to the salesman as I didnt want him to lose his job, I have found better establishments to do my business in
@@LastWatch I don't think Brian is gonna lose his job over 1 customer. Instead you're kinda blame the whole thing on the brand rather than the AD. I'm sure with luxury brand such as Tudor, you can bypass the AD and contact Tudor directly
For those making any comparison of Tudor and parent Rolex I would caution against it. I myself just purchase a GMT Master II from an AD. The watch was a G code meaning a 2010 production year. The watch had just been returned after a full service at $800. The watch I bought looks nothing short of Brand new and keeps perfect time. I commented on this to my AD and they said they were not surprised that everything they get from Rolex is perfect and if there is an issue it's resolved. Tutor is not a Rolex any more than a Volkswagen is a Bentley. Nice watches not Rolex's.
Robert Sullivan you are naive if you believe that Rolex is perfect and this could never happen with them. I have heard far more stories of poor customer service than Tudor for sure. I am not defending Tudor by any means as this is shocking but please don’t think that because it’s Rolex the parent company that equates to better customer service. I have had terrible customer service from Rolex and IWC and so have 2 of my friends but I also know of other who have only good things to say about both companies. No company is perfect.
I understand your frustration, but 3 days of wearing the watch, it would like like that anyways. These minor scratches really are nothing in my opinion to fret about, as it would end up looking like that very quickly anyway. But that’s just me
I wouldn’t pay full retail for tudor. I bought a pelagos couple of years ago with 15% off retail. Well I thought it would feed my rolex hunger but FMD I end up selling it and end up with rolex. Well for me I dont think your watch went back to tudor I believe its a third party job in your neighbourhood.
Refund was the right answer. That polish job was terrible. I somewhat doubt it went back to Tutor.
you maybe right
That is also what I think. And the AD should have removed the sticker before hand over the watch to the customer. Sorry for you. But I think it has to be blamed on the AD.
@@LastWatch W Pringle is absolutely right. You paid full retail thus you are entitled to have a watch in a pristine condition, amateurism in this line of business - unacceptable !
Tudor would not have claimed responsibility had it not gone back to them
@@TsarDusan87 that's only what the AD 'claimed' Tudor said. unless we see any communication we cannot know for certain the Tudor was even involved in this.
Your “friend” Brian is either incompetent or a shady dealer. Those scratches should’ve been caught by Brian. They probably were but he decided to sell the watch anyway.
I was also thinking that...
Yeah I didn't appreciate Brian's guilt trip on him either
I do not think it’s unreasonable to expect a certain level of guaranteed service and quality assurance from an Authorised Dealer. Even if you are diligent and check the watch before you leave the shop, you cannot really see what is inside.
@japanwatchconnection he’s buying at an AD. Not a second hand, off the street seller. No, he should be getting a pristine product. Is he also expected to open the case back and check
Brian screwed you mate. He was never your mate.
tis true
Brian tried to have you over.
Brian picked you for a sucker. Glad you didn’t bend over and cop it raw
@Matt Barber Unless he is the senior manager. And now the truth is out like HorologyHouse.
What the hell did Brian do wrong did I miss it somehow?
The watch you bought had probably been returned by someone.
perhaps someone tried the watch while wearing a bracelet in the store, but the marks were really irrelevant he should have asked for a small discount.
Harper Wayne these marks in the video are irrelevant ? They look quite bad to me. It’s meant to be brand new.
@@theonlyredspecial you will get those scratches on the watch anyways, so why return it? just ask a discount to the dealer since he failed to supply the item in the condition it was suppose to be.
@@theonlyredspecial It's very easy to scratch a mirror polish like that, he might have done it himself without noticing. Regardless it's a steel sports watch, it'll get tonnes of scratches anyway.
Lofty I’ve owned many. You rarely will get scratches like that. Those are polishing scratches from someone who didn’t know what they were doing. Easy to see by the pattern.
Brian had been wearing it on his days off .
haha Brian
wouldnt doubt it
XAXAXAXAXAXAXAXXXAXAAXXAXAAX :DDDD Brian had watch on the wrist while chooping woods aint it :D
😂😂
Christian Brown yeah, those “lactose” shirts 😂
That dealer pulled a fast one on you. That watch did not go back to Tudor. He initially offered to polish it, and that’s what happened. You got it back in worse condition because whomever was responsible for polishing that case after you left was NOT a Tudor employee. Even if there were small scratches on the case, Tudor would have either polished it properly, or simply put the movement in a new case. To be honest, those initial scratches looked like typical wear marks from normal use. I think that watch already had some wrist time before it was sold to you.
Common thing a lot of people are doing now is buying watches like this to wear to an event. Then refunding it the day after.
The watch definitely had some wear time. At 5:24 you can see some dirt near the clasp, probably from skin oils.
@@iiTE4L I know this is an old video but I just found it since I am in love with the black bay and have started shopping, you sir are 100% correct that watch has been warn so shouldn't be sold as a new watch
@@robwalker4653Some scumbags do that with clothes too!
No way did Tudor see that watch. That ‘polish’ was dire. Tudor know their stuff. Dodgy ADs do not.
you are correct
I just saw another video regarding Tudor and to stay away from the brand. All the while it was the bloody AD that was the problem...moral of the story, before buying, so some major research on the timepiece and mostly the AD, asks more questions assuming the worst and don't be afraid.
When I graduated Navy OCS, my late father--proud that I was becoming a Navy Officer-offered to “celebrate” and recognize my accomplishment. He offered to buy me my ceremonial Navy sword, or a Rolex Submariner (something I had drooled over for a couple of years). I went with the Rolex…hell, a sword? Wear it once in a while in dress blues or whites, then it sits in it’s felt bag in a dark closet. The watch…..almost forty years later….runs like a “Porsche”, with only a single “servicing”…..by Rolex. When it came back from that servicing, it had some similar marks….on both the case and bracelet. My AD was embarrassed, to such an extent, that HE pointed out the defects(!!!), rather than me finding them once I returned home. Maybe, he is simply a good businessman, appreciating all of the dollars that I had spent there over the previous years (indeed, I had spent “mucho dinero” throughout the years on jewelry for my wife and two daughters). Or maybe, he believed in the tenet that the customer is both “always right” AND that the customer is indeed ALWAYS RIGHT! He expressed his apologies, and shipped it back to Rolex. Rolex in turn, contacted me, apologized, and promised to make it a priority to get it polished. Now, for “everyday wear” aboard ship, and when in the field in federal law enforcement, I wore my also-cherished Seiko 6309-7049, so I really wasn’t inconvenienced…and I stated that I was fine with AD and Rolex doing what was right, and taking their time to do so. Still, without my expectation, they returned it to me in slightly less than a month’s time, which included shipment to and from “wherever” overseas it went (round trip!), and the re-polishing ….they also sent me a letter of apology, and for my inconvenience, replaced the oyster bracelet for free. I was, still am, astounded. I’m retired now. My father is sadly, gone….but the watch remains, and wearing it reminds me of that day at OCS graduation ceremony in 1983, and of course, my father’s pride and love. I am so sorry that you did not receive the same respect - and same concern for the customer - from Tudor. Stupidly, I always thought both were the same brand. Take heart in the fact that while your experience was not good, you did a service for all potential buyers of a high-end watch, and similarly anytime someone buys a high-priced luxury item, to pay very close attention to the item. So in that vein, excellent video, mi amigo….likely, you will never realize how many “buyers” you’ve helped. Please know, that you have my sincerest best wishes.
A beautiful story, a fantastic occasion, a wonderful father and a watch full of memories… I salute you
I think your AD pulled a fast one on you bud! Not Tudor .
Looks like it yes..
Tudor is more at fault than the AD since they did not perform the polishing to factory finish and left it worse than what it came in. The AD should not have sold the watch with hairline scratches and should have sent it back themselves before offering it for sale. Both are at fault but Tudor really dropped the ball on this one.
No it appears Tudor both made the decisions and endorsed the responsibility. I'm even going to believe it's legit when they say they have a hard time keeping up with demand and hence the lack of quality control.
KRaikkonenSF Agreed. Tudor knew they could re-sell the watch. Discount? Yeah right. They have a four month waiting list for this watch, lol.
I know if I bought that watch, I'm probably opening it in the shop and inspecting it. Because then I will have them size it so it can be worn.
In my opinion and from my experience of working at an AD of Tudor and further more watch brands I would say this is down to the fault of Fraser Hart. As the watch was presented to you is not how Tudor send in these watches, they are sent in those plastic cases in which you received it through your return.
Furthermore I’ve yet see a Rolex or Tudor watch come in any condition less than perfect, and Tudor are serviced and polished by the same technicians that do so for Rolex. These guys have some of the high standards in the entire watch industry and Fraser Hart such have a paper trail to prove this was sent back to them as they’re require quite a bit of paperwork when being sent back.
Even worse so that Fraser Hart would allow you to wait another 5 months rather than giving you the next BB 58 they receive in is shocking and terrible customer experience.
From what I can see this watch was never sent to Tudor and Fraser Hart don’t value your custom.
I would have been more than happy to get bumped up the list and take the next BB58 on its arrival
Last Watch it’s an example of terrible after sales and a case in which once they had your money originally, they didn’t care.
Terrible to hear because the watch itself is an amazing watch for the Price as is the entire brand of Tudor.
If you wish to follow it up further I’d recommend contacting Tudor themselves as I don’t believe they’d stand for any of it. And maybe hopefully you could get the BB 58 you deserve.
@@LastWatch Be very careful using Fraser Hart, they are known for trying to sell secondhand watches as new - they even try this trick with Rolex's. I'd put money on you not being the first owner of that Tudor.
@@simonweekes3068 Bingo.....have to research these clowns and vet them very carefully. 99.9% of the time it's the AD, not the watch brand. What folks will do to make a buck....
@@simonweekes3068
I’ll second that I nearly bought a watch off of them but went back to Leslie Davies that’s for the black Bay 58 all they want you to do is commit yourself with a 10% deposit. I just didn’t trust them. Two other AD never asked for a deposit. There is no way on this earth I would ever deal with that.
A remarkable story. I'm baffled at the AD's attitude toward this, for your contract was with THEM and not the manufacturer. I'm afraid they fobbed you off. The marks on the case look like the worst refinisher in the world was allowed to try and clear them up. An amateur would have done a better job and I doubt this watch ever went back to Tudor. It looks to me more like it was sent down the road to a local polisher who didn't have the right mops or polish. That's a pretty standard simple job for someone that knows what they are doing... As a former so called 'grey market dealer' myself, there is not a chance on earth that would have got past my levels of customer care. Pretty outrageous all round to be honest.
@japanwatchconnection Probably was a demo watch that they tried to resell after getting a local watchmaker to refinish it.
No way that watch went back to Tudor! Actually such an outrageous shoddy polishing work looks like it had been done on purpose as if it was some sort of intentional abuse and mockery of the customer! Very strange indeed!
Oof grey market dealers are the worst
@@ThePhoneBook123ABC You've watched the video but grey market dealers are the worst? What a retarded take. Even for something as expired as a phonebook.
100% Agree
Fraser Hart was never a retailer I consider to be upstanding. However the quality of the Tudor came as a shock. Thx for sharing your experience
Sorry to hear that your experience of the AD and Tudor were below expectations. Buying and owning a luxury watch should be a pleasurable experience and this was far from it. Thank you for sharing your experience in a dignified manner.
Your "AD" NEVER sent the watch to Tudor.
No he didnt, be sure to check out the follow up video
Don’t take the video down! If Tudor is really embarrassed then they should reach out and give you a new watch for free or a discount because of what you went through. As for the sales person he was just trying to help you because he knew Tudor wouldn’t. Don’t take the video down until Tudor reaches out to you personally and offers you something!
Are you really blaming Tudor instead of those thives ADs? Brian is a thief, my friend. No AD is a friend of yours.
Certainly not in this day and age and with brands like this.
Brian tried to fix the watch at home with some sandpaper 300 grain and hoped nobody would notice 😁⌚
@@bloggsfrederick1554 exactly. They NEED you to make money. Service and friendship is great and all but the main reason for any AD is the income, make no mistake
This is a good lesson for me: In the rush and excitement that involves buying a new watch, sometimes I assume the watch is absolutely in perfect condition and I fail to do a deep verification about setting the time, scratches, the date wheel, the bracelet, etc. I should not leave the AD, nor pay, unless the watch is in the conditions it is supposed to be. No matter is my heart is broken for not taking the watch with me on that moment. In my country there is no return policy for watches.
Forward your video to Tudor, used refurbished watches that sell as new dont work !!!
Agree, could not be sold as "new" under Sale of Goods Act. Dodgy practices admitted by manufacturer = avoid.
rip off artists
Looks like your AD pulled a switcheroo on you. You paid full retail, it should have been replaced immediately. Poor marks for Fraser Hart and Tudor.
I've been with Breitling and Omega for years, and both have been absolutely above-board. Time to upgrade, man. Sorry to hear. And also, for the AD to dissuade you from sharing what happened seems ... suspicious.
Yes time to upgrade. My Omega came back from full service (three year old watch that was hardly worn, I sent it to Omega to have the day disk fixed because it didn’t turn over at midnights 7750 Chronometer grade Speedmaster) and it still didn’t work right, and now the tip of the minute hand was all scratched up. Had to send it back and now it’s perfect. All in all it took us 4 months. I doubt this problem would happen with Rolex. But the issue here is; Is the watch company/retailer going to make it right. I have been told that Rolex takes complaints very very seriously (that an AD may loose Rolex if there in the fault in a complaint were they don’t satisfy the customer. Also AP video tapes the initial inspection of all watches that are received for service. At the end of the day there’s a reason Rolex, AP, VC, PF, are so sought after and have the highest admiration and respect in the industry. Yes, I still love my Omega.
junk none of my purchases have ever been this horrible
>omega
>upgrade
pick one
Fraser Hart are known for trying to sell secondhand watches as new - they even try this trick with Rolex's. I'd never shop with them.
Hot Sauce ya, I think you half to move up to Rolex, AP to get perfection. Although I’m sure they make mistakes to. Do like I did and phone them up explaining that more work needs to be done to make the watch perfect. And send it back. You only half to pay once. After that it’s Omega’s job to make your watch as perfect as possible. Not to add scratches and the like.
This is great lesson for all of us who are buying watches especially the luxury watches. We must choose wisely and to make of our money. Thanks for sharing your experience. This is definitely an eye opener for all of us watch lovers 👌👏
This really makes you think - how new is a watch when you get it?
🤔
The real question is how new is anything you buy. I had gotten a speaker for christmas once and long story short I broke it. I then found the same one on Amazon and bought it. Once it arrived I had an idea of returning it but putting the broken speaker in instead. Sure enough I got my refund so I basically got a brand new speaker for free. I'm sure somebody down the line bought that speaker and was pissed it didn't work but I'm sure they returned it and got their refund lol.
@@andrewkrikorian760 That's committing fraud.
@@andrewkrikorian760 that's clever but morally unacceptable. You shouldn't have done that.
Andrew Krikorian so basically you’re a dickhead
LY Espa
This is all the AD, doubt it was Tudor.
I’m a certified Rolex watchmaker and I can guarantee you that this watch didn’t go to Tudor for the first polishing work. That was done by a bad goldsmith/watchmaker where they completely ruined the case.
Tudor had nothing to do with this, the AD is responsable, he sold you a watch that was already bought by someone and that person gave it back, this happened tome also, two times, the first one I sold for a profit and the second I kept it, they both where sold as brand new but they both had small usage marks, not really visible to the naked eye. cheers.
It’s apparent the AD fumbled. Very disappointing news for the AD. Fortunately, you made a video of the unboxing. I would definitely have reservations purchasing anything from that establishment.
I saw your post on the UGWC on this matter sir. I'm glad you decided to get your money back. It's just not worth it.
I'd be upset with Brian insinuating that he wouldn't be able to resell The watch if you stuck him with it..
He had no problem sticking you with it..
That's a terrible guilt Trip
That wasn't lost on me
Exactly he only thought about himself! This shows you the customer is not first which is a bad bad sign!
Im currently working as a CS Manager at the high-end brand, and cant understand the retailers policy. As far as I know, If the boutique was directly managed by Tudor, i am pretty sure they would take promt action..
I think its retailers fault that they did not do the quality check, and have no ability to claim to Tudor..
이원석 should have just bought the invicta 1953 like I did! Delivered in perfect condition and looks almost just like it!
Thank you for sharing this. This is horrifying knowing someone else is getting a double polished watch that's far from new. I'm gonna think twice about Tudor bc this is a real life example. Thanks again
Youre welcome
Just do your due diligence and check it over before it leaves the store, I do it with every watch I buy.
@@steelstunners1862 Sadly my eyesight is not what it was a few years ago and I'm still not use to carrying my glasses
@@LastWatch When I bought my Rolex Explorer, the young sales assistant was really straining to tear the plastic off of my watch (it had been in the display case wrapped up in plastic with the stickers on) and it was clear he didn't know what the hell he was doing - then he reached for some sort of improvised metal implement as a tool to tear off the plastic! - a piece of a stapler maybe?! - I could see what was going to happen and snatched it out of his hand before he could do any damage!? If I had not have been more switched on I guarantee he would have wrecked it! 😅
Shocker
I have to say my BB58' was perfect and I didn't have to go on any kind of waiting list whatsoever. It does make me question whether it came from Tudor in that condition or as others have said, somehow damaged in store and then they tried to re-polish it. It seems unlikely to me with all the QC procedures in place that it could come back from Tudor in a worse condition than when it left. Not to mention there would have been some kind of service paperwork describing the work that was done. Worth mentioning that you should always do a thorough inspection before you leave the store. I'm really happy with my BB58, I also have a Rolex Sub and an Explorer and it's fast becoming my favourite watch!
So I want to say that I bought a bb58 last week from an AD. As I left the parking lot I realized the bezel was misaligned (which actually tons of them I’ve found are) - the AD swapped mine out in 20 mins and I left w a new one. Crazy you went through so much and never got one. I do love this watch. Might be worth one more try at another AD
Customer service as it should be, enjoy your watch
Really sorry to hear that. A luxury purchase from a Swiss brand should be, literally, 100% pleasure, satisfaction, and self indulgence. Try an Omega Seamaster Professional Master Chronometer instead. 👍😎
My thoughts exactly.
Omega is too thick.
ray h. No i mean an. Before a word that begins with a vowel. An
DBruh Bingo. Tudors are clown town watches.
That was a second hand watch, I reckon.
AD got it from a pawn shop? LOL
Eight or nine swipes with a cape cod cloth would have put everything right as rain. The beauty of steel watches is that they can be brought back to mint with a few dollars in household items. Now the fact it was scuffed as new I can understand being irked and rejecting it. But otherwise the obsession with scratches on forums and what not is mind boggling.
Easy to say when you’re not the recipient. Bet you’d be straight on the phone complaining
@@GRACEORThonestly brother it's worth the investment if you own anything sentimental that's steel. Your never have a retailer or manufacturer bending you over a barrel again. I polish is a polish if you ever resell anyway. It also gives you a sense of pride knowing you corrected it.
It was advertised and sold as a brand new item what are you talking about
@@Nick-wh4jt people over obsessed with scratches on steel watches, like…..what…..I……already……explained.
@@xdeth68 if it’s scuffed it’s not new. It’s damaged. If it has to be polished then it’s still not a new item and I’m not going to get into the obvious with re to that.
It was advertised as new and sold as new, when it clearly wasn’t.
What’s difficult to understand and what’s your dispute with my comment?
You should have automatically asked for a replacement from the beginning or get it refunded. AD sounds shady.
AD sounded reasonable and accommodating in the story, what part of this sounded shady?
@@ZCherish when he wanted to send it off a supposed new watch for a local polish
@@ZCherish When I purchase bad watches or have heard of other nightmare stories, usually it's not an unreasonable request to ask for a completely new watch. You are buying a NEW product and they should completely give you a new product, not fix the product that they could not deliver on in the first place.
Yup it was a brand new watch. A decent dealer should have simply said 'very sorry we will order you a new one or would you prefer a full refund'. Any dealer who tries to fob off a customer by sending the watch back to the manufacturer is trying to pull a fast one. Fair enough if the watch has been worn and needs work under warranty, but this was a new watch with stickers still on it.
@@Damage_Inc that is correct, a company should either refund or replace the product for a new one, if the customer receives a defective product
Sounds like somebody (or a few somebodies) at Tudor are making some poor business decisions--
I work in Hotels; and while I refuse to be a doormat for spoiled guests, I constantly remind myself that [in ANY business] it is FAR easier to keep a guest/customer (even if it means taking a slight loss at the time) than it is to repair your reputation with them, or try & convince them to come back once you've lost them...
Thanks for a full and objective description. I also noticed several scratches on the links near the case.
Tudor's indifference to you is explained by the 5 month wait. They obviously don't care if there are people lined up for them. Unfortunate for them to adopt this attitude. Eventually word will spread of this treatment and the line will become smaller. The waiting line may even disappear. I always wanted a Tudor but if this is there attitude to customers, I will step out of the line and look elsewhere. Thanks for sharing this nightmare of poor customer support.
This response he got is classic of a company looking to cut ties with the customer, refund or 5 month wait, the way he mentioned not being "compensated for his lost time" indicates he'd be a pain to deal with and i totally get a brand not wanting to deal with him.
@@Tamorax0110" Its been 8 days since I posted this video on my little watch channel and I have had a request from Tudor albeit via a 3rd party asking me to take the video down.
All is not as it seems, it would appear that good customer service got in the way of company procedure and my BB58 did not go back to Tudor. I am currently working but will endeavor to bring you an update explaining what has happened asap, however.... As Tudor would would appear to be blameless, should I delete this video ? " Looks to me that things are not what they appear to be and there is more to the story. I went back and watched the video again before my reply.
My question is why wasn't the watch inspected on delivery twice? Something is off with this saga. Have a good day. Thanks for your reply.
billt888 did the store blatantly lie to you? Or did tudor lie to the store? Any scenario seems unforgivable... i subscribed for updates.
@@blackbird8632 Sorry for the confusion but this is not my watch. I quoted the maker of the video who purchase the watch then his updated reply about the video. It appears the AD jerked his chain now.
You made the right choice in the end, in my opinion.
I mean I don't know about you, but after all of that, I wouldn't want a watch on my wrist that reminded me of those months of waiting on a scratched watch & Tudor's snobbism. Not in the place where I watch that I love & brings back good memories should stay.
I may still buy the BB58 but yes I no longer wanted to keep that watch
Thank you for sharing your experience in a dignified manner.
I'd be upset with Brian insinuating that he wouldn't be able to resell The watch if you stuck him with it..
I agree with Oggy. I think you got a watch that was put into "sellable condtion" from another client, as they said they'd offer to you, and that previous buyer took the same route you did. Not good...
That’s your AD mate - not, Tudor.
C J huh? Tudor sent back a watch with more scratches?!?
@Jack Moulder Aaaaha, I've never claimed i'm a smart man. ;)
Yep. Fraser Hart are known for trying to sell secondhand watches as new - they even try this trick with Rolex's.
ColinZeal LOOOOL
it´s called authorized dealer for a reason, a company is responsible for its representatives. in this case rolex should´ve refunded or replaced and given him a new watch. that´s what a company supposed to do when the customer receives a defective product
as others have mentioned, 1. the watch is not in brand new cond when sold to u. 2. it was not sent to tudor but the polishing was either done by the shop staff or sent to a third party. the right thing for an AD to do is to do a 1-1 replacement and not offer to polish. if it was indeed sent to tudor and they are unable to restore to unscratched cond by polishing then a replacement of the whole watch or case will be done.
what we learn from this history?
remove the slides in the shop and check the whole watch before paying!
I go over everything I buy. Right in the store . I take my Glasses. Lol
I always recommend bringing a loupe to inspect any watch before taking delivery to avoid this kind of cosmetic problem.
Ronnie DJ - I just bought my “grail” a Rolex DeepSea seadweller. The salesman at the AD knows to bring out his loupe at this point for me to inspect since I’ve bought a few from him. While my watch isn’t a $75k Patek, if I’m spending $12k on a watch, you’re damn sure I’m going to look it over with a loupe, as, unlike this video, I don’t know that a Rolex AD would take a watch back for scratches once it’s left the building.
To be fair you didn’t inspect the watch before purchase. Any customer can damage the watch after purchase. Furthermore, when you forgot your glasses to inspect the watch once polished, you repeated the same mistake. Again any customer can take the watch home to damage it again looking for the end result of a refund from buyer’s remorse. I’m not saying you’re not trustworthy, but there were plenty of things you could have done to avoid all this. The lesson I took from your experience is to bring my glasses and loupe to inspect before purchasing my luxury watches.
@Ambercool Photography
Correct. I used to work for a BMW motorcycle franchise and it wasn't uncommon for customers to blame us for damage to their bikes. We actually caught one guy out who showed us pronounced deep scratch on the rear wheel after we'd serviced it, and blamed us. One of the staff was one of his Facebook friends and found a photo of the guy two years prior before we'd even knew him, with the bike and when we zoomed in, the same scratch was clearly visible. The manager wrote to him very politely, declined his claim and attached the photo. We never heard back from him. Obviously he was after a freebie. Like you said, I'm sure that's not the case here but retailers do have to be on their guard.
Sorry to hear about it. Definitely, "Not a Luxury Experience". I would NEVER go back to that AD. Furthermore, I would not purchase another New Tudor. No matter the brand, they are not doing you a favor when selling. Remember, you are ALWAYS doing them a favor purchasing. Life is too short to put up with such BS and taking their customers for granted (both the AD and Tudor).
I had an issue with the clasp on my 2 day old BBGMT , the A.D sent it back to Tudor and in three weeks the watch came back perfect and i got a valour travel pouch as well . Sorry to hear your experience was the opposite of mine .
Sounds like you were well looked after
I'm sorry you had to go through that. I bought a $79 Invicta Pro diver with a Seiko nh35 movement in it for $79. The polishing on the sides of the case was amazing for the price and I did not see any scratches at all. I realized it is no Tudor black Bay 58, but it didn't cost $3,000 plus dollars either. The law of diminishing returns. Thank you so much for sharing your story! Cheers!
You are quite correct, the more you pay, the more you expect
Just got the same Pro Diver a few months ago. It's still accurate to within +5s/day, and I couldn't be happier with it
Yes, I have spent thousands of dollars in the last 30 years on high-end watches particularly Rolex! My days of doing that are over. There is a lot of value out there for a lot less money.
I remember when I sent my BB in for servicing (month after purchase), I called Tudor service centre directly, after my watch was sent by the AD, and asked if the watch will be repaired /tweaked or will the whole barrel(mechanics) be replaced by a refurbished one.
Never really received an answer from otherwise a very nice, professional rep.
I think anything that gets sent back for servicing under warranty, poor thing(watch) is probably cannibalized with refurbished parts - nothing new.
In sum I probably purchased a new watch. A month later or two, after servicing, I’m holding onto refurbished internals. Quite the racket.
About a year ago the BB58 was my absolute dreamwatch but i decided to wait. I saved more money and decided to buy the submariner and it’s truely amazing! Don´t rush into things and go for what you really desire instead!
Oskar Johansson that’s your opinioni. I prefer the bb58 that a submariner
Two days after I got my BB S&G, I scratched the case and managed to polish it out with a Cape Cod cloth and it looks brand new. Whoever did that to yours, has no business being near a watch. That is SO bad.
At 5:19 you can clearly see that there is dirt all over the inside of the barcelet between the clasp and the bracelet itself. These spots usually only appear when the watch is worn and dirt/sweat residue remains on the inside of the bracelet. Also the general wear looks like a worn watch more than a badly polished one (look at the small dents near the lugs). So my theory is it was worn, returned and your AD tried to pull a fast one on you by trying to pass this watch off as "brand new". The stickers can be re-applied instore afterwards, many stores do it with returned watches
MrLuke another possible scenario that others have mentioned
For the kind of money these watches cost, your expectation that the watch be flawless isn't unreasonable. The reason Tudor didn't offer you a discount to make things right is simple. They know that this watch it the hot item, and someone else would take your place in queue. And that it would be like them admitting to mistake. IMO.
I think the reason they didn't offer him a new one is that it wasn't their mistake. They were just trying to be polite and not point fingers but at the same time not obligated to do anything.
I know you returned the timepiece but doesn't the lume dot on the bezel appear to be off center as well?
I wasn't sure if that was an optical illusion with its design
@@LastWatch
One would think that a timepiece of that caliber the QC department/Inspections would catch such things.
Now that being said don't shy away from Tudor my 79180 Tiger is my go-to and it's been a lovely timepiece!
Btw its from 1993. Runs like a champ has wear now (flawless new) but no weird flaws like this piece seems to be plagued with!
Enjoy the day Last Watch!
Can't understand the state of this watch I have a few different watches all relatively cheap Invicta Seiko etc not a mark on any of them..I looked at the Tudors a while back ,the shop did really good finance options also.but instead I used one month's payment and bought the Invicta dive watch..pleased I did ..
Invicta really is not my thing and they make some truly awful watches but if you bought the Pro Diver, at least you bought the only watch I've seen actually get positive reviews. The say that model is actually good value for money and possibly the only decent watch they make. How has it been for you?
Glad u returned the watch. This is not acceptable. Shame on the dealership and Tudor.
I had a similar issue with my BB58 Blue, also purchased from Frazer Hart in Leeds.. I noticed mine had a ding on the inside of the bezel which would show alot when it caught the light. Frazer Hart were great, they swapped it for a new watch which arrived in a matter of days. It's sad that these luxury products are sold like this, you did the right thing not accepting it
Guess I should have done my business in Leeds
What a shame. I had issues with my first expensive watch too so I know your pain. I got an Omega Planet Ocean Chrono from Goldsmiths which would just keep stopping while being worn. Goldsmiths were great though. They replaced it straight away, but then it happened on the replacement. I took that back and luckily it stopped while the manager was looking at it. So he knew I hadn’t just gone mad. I think it happened on a second replacement and finally got sent to Omega who serviced it and it’s been perfect since. They also gave me a free service voucher for any Omega watch and removed a small scratch.
I was thinking of getting the BB58 but I would buy from the shop so I know what I’m getting before handing the money over. I hope you do get one and it’s perfect when you do. Good luck.
Sounds like you found an AD that put you and your satisfaction first
I just got a used Aqua Terra from a company that sells certified and has watchmakers look over and service them before reselling. Used, but still costs more than your average new Aqua Terra. When I got it, immediately noticed the rotor was dragging on the glass, the bearing was damaged. They took it back for warranty service but Omega wouldn't send them the part, so they had to send it to Switzerland. I'm still waiting. It will be at least 3 months from when I paid to when I get to wear my Omega, my first luxury watch. I just hope I like it as much when I see it again.
My wife bought a Longines from Goldsmiths. First time she wore it she realised catch was faulty. I took it back and they tried to fob me off with the usual 'we will have to send it back to Longine, might take a month or two'. Luckily i know my rights and told them so in no uncertain terms, so i walked out with a new watch. I think a lot of dealers try that tactic, perhaps they lose out financially if they have to refund or replace?
TheDavecroft if you buy a faulty TV or even a mouldy loaf of bread the shop will change it immediately, why should it be any different with a watch, I think they use the exclusivity to their advantage
the guy who got the watch before you is watching this video now
or the guy after,,,,,
Whoa, wait. All Tudor Black Bay's I have seen come with transparent tape on both sides of case underneath the qr I mean I suppose some BB's may not, but Tudor has a very similar automated process for building and packaging all watches. Something seems off about this experience. I hate to say the AD repackaged a worn watch, but I've heard of worse. I bought mine from an AD and was on site to inspect. Also there seems to be wear on your watch that you showed and given your video I can assume not frm you.
I bought a brand new speedy sapphire sandwich in February. Last week when trying out a leather strap I took a really close look at the movement - long 5 mm fiber / hair stuck to the minute counter wheel jewel. It's been there since the beginning, I could find it in previous photos that I took. I don't think it affects the watch at all but I will have to send it in for removal at some point in the 5 year warranty. Goes to show that a luxury product isn't perfect. This is my second Omega. My Seamaster bought just 3 months before had the rotor randomly sticking and auto winding would sometimes not work resulting in random stoppages. Had to send it in twice, because the first time it was deemed in working order (it was not) in an Omega authorized service. Second time it was fixed but the caseback had some scratches. Moral of the story is that I had to stop caring so much in order to avoid going insane. Ironically some of the cheapest watches I've had were the most hassle free. I'm put off from buying watches for a while. I still love mine, sorry for the rant, just setting up some expectations for people - expensive watches aren't perfect. I've heard of rolexes with misaligned hands or improperly printed date wheels, it all happens.
Uh-oh...I just sent my 2 month old Sapphire Sandwich Speedy in for repair under warranty because I discovered that the hand on the hour counter of the chronograph was slightly ahead even at reset. I never noticed it because the tail of the chronograph seconds hand was usually overlapping and preventing me from seeing it was off until I decided to use it one day. It's been 2 weeks so far. Hope it turns out okay.
@@Whiskey_Tengu I'm sorry man :( forgot to mention, in addition to that my hour counter is also veeery slightly to the right but I can live with that. Will definitely have them realign it when I send it in
@@pizza.doctor WHAT, yours too?!! I didn't even think this was potentially a systemic issue. Yeah, it certainly wasn't the worst issue to find, but at the price, it was enough to bother me once I noticed it. Its unfortunate, but hey, that's what a warranty is for, yeah?
@@Whiskey_Tengu man, don't Google "speedy hour creep" if you want to remain sane. Also I think on most speedys the hour subdial is never exactly accurate if you let it run for long - it's not geared to run off the rest of the Chrono mechanism, but directly from the mainspring if some of the online comments are correct. Its job is only to help you see which half of an hour you're in
@@pizza.doctor ah, gotcha. That all sounds logical based on what I just looked up off your cautionary tip. To be honest, I only used this chrono feature to serve as a pseudo date adjust. Just a very rudimentary start and stop on the indice which corresponded with the actual number day of the month. So in retrospect, if that was all I was truly going to use it for, then it was never going to truly be an issue, I was just being OCD with the knowledge of the hour creep issue. However, if a company does promote its precision detail as an artform, I would like to expect to see it to some degree. Granted this ain't Patek Philippe, I should probably scale down that expectation some, lol.
I had my Tudor Black Bay red serviced and polished back end of last year. It would have gone to the Rolex service centre in Kent or London. My watch came back re stickered on the sides. I'm not convinced from your video that this ever went back to Rolex. Regardless of it being a 58 or a standard Black Bay, you would have received a new warranty card and full paperwork. Also, Tudor / Rolex don't offer a polish only service, to get mine lightly polished, I had to opt for a basic service. Even if the AD got in touch with Rolex, after your watch left the AD, was in your hands, de stickered, there's no way it would have been polished only, because they would need to remove the case back, movements, glass and crown for the case to be machine polished. Glad you got your dollar back though, not very nice for any watch enthusiastic to go through
You are correct, update video to follow
They didn't offer any accommodation to you because they either decided that you're a difficult customer, or they simply have such high demand that they don't mind losing your business.
Pretty Much
Let me share my experience.I bought the same exact Tudor as yours which was used with little scratches .I took it to a repair shop got it polished but the side of the watch got little rounded.Since it wasn't authorized dealer I couldn't do anything.Than I went to an AD and they suggested Tudor to see it .After 10 days they told me it needs a new case which is 825 dollars and a service 400 dollars.Service center did not want to even try to repolish it because then it wouldn’t meet Tudor’s high standarts(This is why I don’t think they ever sent the watch to Tudor and probably polished it themselves)The AD I took my watch to wanted to help me and offered me a new watch for the same amount I would pay for service plus my old watch.I accepted it right away and it will be ready within a week.I think every AD is different.When I watched your video I knew how you felt after seeing the scratch on the watch.GOOD LUCK with your search
Wow, pleased it all worked out for you
Thank you I really love the watch it has rolex quality bracelet.I think what happened should not discourage you it is a beautiful watch for the price.Go to a different dealer though I also believe they should've put you on top of the waiting list
To prevent such an occurrence, I would suppose it's best to examine the watch in front of the AD with a magnifying glass before accepting it. I'm glad you at least got your refund.
And I just wanted to add one more last comment that doesn't look like scratches that looks like polishing oil did you wipe it down with a wiping cloth?
no
Hi I bouught a BB with burgundy bezel looked great but after 2 months the dial came loose and ended up with the 12 at the 10 position it must have come off its feet. Took it to an AD in Liverpool and they sent it off to Rolex but unfortunatley the original AD in Liverpool gave me the wrong guarantee with the watch so that was fun to sort out got the watch back after about 6 weeks but it took the shine of owning the BB so I chopped it in againt an IWC and probably wont go for another BB.
Same problem here with the b bay steel bezel
@@piezasdeltiempo I know there will be problems but when I went into the AD they didn't seem surprised at what had happened so I don't know if this something they have come across before.
When I sent my Tudor in to them for service it came back with a Tudor branded watch pouch as a 'thank you'. That was in February of this year. Additionally my AD had the Tudor service paperwork. If the AD couldn't produce this for you I would question if they ever actually sent it to them.
they didnt
Why the red bar on the case back? Doesn't that usually come out on replica watches
Red Bar ? are you referring to the red line on the plastic case back protector
You did the right thing getting your money back. If I pay retail for a luxury item, it better be in perfect condition.
tele100 sorry but if you pay retail for ANY new product it should be in perfect condition. Period!!
TopSecretVid yes sir, totally agree!
Smart choice to go for the full refund. It's a nice watch but for the money, you should expect perfection.
the only other acceptable alternative would be replacement for a completely new product. that is what a company is meant to do if the customer receives a defective product, either refund or replace, i´m pretty sure that´s law.
that watch appeared to be in used condition, likely refurbished
I just got a BB 58 yesterday and the QR code was 'on top' of the plastic protective film. Mine is perfect and keeps great time. I feel your experience was the exception rather than the rule...
Begs the question whether mine should have been the same or if they have changed practices
I believe, as I think back, every quality watch I’ve ever purchased had the plastic protective film on the sides of the case. It’s a shame that you had to go through that, the brand has so many positive reviews. But, every brand has occasional problems with some pieces. I recently returned a new Rolex to the A.D. because it kept terrible time (-15 seconds p/day). The watch went back to Rolex to be regulated and should keep excellent time after that...
Shocking customer service from the AD and tudor.....
room for improvement
Yong Kwok Hong maybe Tudor has nothing to do with the scratches, and the AD never even sent it back to Tudor (?)
Not really he got given options and a full refund, so that's good.
I just bought one,, absolutely in love with it,, and btw the sides of the case should have stickers and the QR code should be over the sticker not on the case as yours, mine had it and also as my BB GMT did, your watch might have been used and returned
I suspect you may be right
The 2019 models have a plastic sticker on each side with the QR code printed on the sticker, much nicer to peel off and prevents scratching from transit of display, I'm really enjoying mine and the movement is fantastic.
That sounds like an upgrade
I guess demand is so high they know if you don't want it, someone else will. Therefore there's no incentive to treat you well. Pretty arrogant from tudor and they should realise they won't be super hot forever and should treat current and potentially future customers better.
Couldnt agree more
I had a similar experience with a “new” omega speedmaster
Watch sellers do this to people all the time! Hoping you will think your scratched your own watch! It happen to me and the replacement watch they suggested in the store, ALSO had scratches on the sides... This time I pointed it out in the Invicta store! They offered a swap for anything of equal value in the store!
Just look at the Seiko quality control, now with the high prices not acceptable.
I’ve had similar issues with 1,200 US Seiko divers I’ve bought, so I feel your pain. I just picked up the bb58 blue and thankfully it seems to be a good one.
Great watch Ben
I think you were more than reasonable. You should have been bumped up the list for a new watch or given a refund without any hassle. Try looking at a Grand Seiko - especially the Spring Drive if you can stretch to one, the Zaratsu polishing on those leaves Tudor and Rolex in the shade...
Shocking customer service. Excellent video explaining the situation. Sympathies for the next person, buying this as a brand new watch.
me too
Terrible situation and endeavour you went through, but great video. it's important people see the potential issues with buying watches, even those that are regarded luxury items. Always check them over people! Great video, sorry for the issues you had!
The shops owns the watch. They don't have it on consignment. They have to pay for all watches. The AD is taking the piss.
Also, not a bad choice to get rid of the black bay, I've heard horror stories of reliability.
Tudor were definitely showing shoddy customer support. The polishing work was terrible for that kind of watch. You did the right thing.
I have a Blackbay Bronze. You may want to look at that. The Bronze casing doesn’t scratch.
I also have a Tag Heuer AquaRacer. That’s a really good one as well
Mr. Jung true I understand I was just saying the Bronze casing wouldn’t be at risk to that
That happened to me last November 2020 when my fiance bought and gifted me a Tudor Black Bay Steel at a local AD here in Manila. After 30min of purchase as I was taking pictures of it, I saw 2 faint hairline scratches on the 9 side lug running across the entire width. I went back to the AD as we were staying at the same hotel where the branch is, luckily. They initially offered me to have it buffed then a discount, but I explained that the watch was bought at a retail price and I expect it to be in excellent condition. I also told them that I wasn't interested to get a discount as what I want is the watch in prestine, brand new condition. After some calls they did with their head office, they agreed to have it replaced with a brand new watch as well. The whole scenario lasted less than an hour and I admired their customer service which made me a loyal customer of the AD and the brand.
Sounds like they have a customer for life
The disaster in my opinion is that what pretends to be an aspiring luxury watchmaker isn't as clean as the polish on their watches, thanks for your video mate, I'm totally going for a Nomos
Horrible, horrible experience. No matter what, a good AD would have taken full responsibility for what happened and would have offered you a replacement watch, either a BB or a comparable alternative. The fact that they have no power and that Tudor has the upper hand with regards to their return policy should not have mattered. You are a customer and they should have taken care of you. I find the mere fact that it took so long for you to get a full refund from a watch in such conditions truly astonishing. If it would have been me, I would not have opted to send it off to Tudor for polishing in the first place.
I’m sorry your AD made what should be a nice memory such an utter disappointment.
When we decide to get a luxury watch, we should get a premium treatment and that includes when things go wrong.
First time watching a video from you. Liked and subscribed. Looking forward to see what you’ll get next!
Definitely leaves a bad taste in the mouth... I've done a few reviews since this misadventure, I hope you enjoy catching up
Thanks so much for sharing this! It's not right that your dream was shattered as the BB58 is an absolute stunner and on my personal list. The fact that a NEW Luxury watch comes in that condition is an absolute disgrace. It's great you got a full refund but sad that you've been left with utter disappointment and probably put off the watch. My advice - sit on the cash and don't rush into anything
Great advice which I am already following
Why is it with watches that when you buy it it’s yours and they insist on service instead of an exchange? I’ve had this issue with other dealers as well with much less expensive watches than a Tudor.
I’ve had better experiences with gray market than actual AD’s.
Resident of Edinburgh here with an eye on a tudor black bay. Thanks for letting me know about the Ad, think I'll give them a miss when it come time to buy.
A trip to Glasgow may be in order, good luck
Go for a Seiko next time bud :) Save money and troubles like that. I personally went for a digital Timex Ironman and never looked back. Buying/selling these automatic watches became quite expensive and addicting.
Yeah, get a Seiko. Unless you're bothered by Seiko features such as misaligned chapter rings, bezel inserts and date wheels.
Tudor is a luxury watch many Seikos are not.
Tudor would never send you a watch in that condition. It's obviously your AD that messed it up, then blaiming Tudor.
I agree, I think the AD knew exactly what he sold you, probably a return.
The stickers were still on the watch
Well, your experience has taught me to closely inspect a new watch in the store upon delivery and refuse to complete the purchase if any defects are found. Of course, that will not rule out latent defects but at least they won't stick me with something that has patent defects.
Glad I could help!
Always nice to hear when someone has a bad experience so others can become aware. Thanks!
at 5:13 the strap inside looks diseased! why haven't you shown that in the video if the watch wasn't used !? It's definitely been worn somewhere by someone. As a policy these watch brands must cc the customer on all emails and exchanges between the official dealer and official service centres so that one is aware and can track the progress. Thats definitely not gone to Tudor. I think you have been too kind with Brian!
My priority at the time was the scratches but you are correct, I believe the watch may have been a return. I was generous to the salesman as I didnt want him to lose his job, I have found better establishments to do my business in
@@LastWatch I don't think Brian is gonna lose his job over 1 customer. Instead you're kinda blame the whole thing on the brand rather than the AD. I'm sure with luxury brand such as Tudor, you can bypass the AD and contact Tudor directly
Whats all the crud @5:22 under the clasp?
On a brand new unworn watch ?
For those making any comparison of Tudor and parent Rolex I would caution against it. I myself just purchase a GMT Master II from an AD. The watch was a G code meaning a 2010 production year. The watch had just been returned after a full service at $800. The watch I bought looks nothing short of Brand new and keeps perfect time. I commented on this to my AD and they said they were not surprised that everything they get from Rolex is perfect and if there is an issue it's resolved. Tutor is not a Rolex any more than a Volkswagen is a Bentley. Nice watches not Rolex's.
Robert Sullivan you are naive if you believe that Rolex is perfect and this could never happen with them. I have heard far more stories of poor customer service than Tudor for sure. I am not defending Tudor by any means as this is shocking but please don’t think that because it’s Rolex the parent company that equates to better customer service. I have had terrible customer service from Rolex and IWC and so have 2 of my friends but I also know of other who have only good things to say about both companies. No company is perfect.
Wow, even a 'chinese special' would rarely come scratched like that. Lesson is always check the watch over carefully in the shop before paying.
I understand your frustration, but 3 days of wearing the watch, it would like like that anyways. These minor scratches really are nothing in my opinion to fret about, as it would end up looking like that very quickly anyway. But that’s just me
I wouldn’t pay full retail for tudor. I bought a pelagos couple of years ago with 15% off retail. Well I thought it would feed my rolex hunger but FMD I end up selling it and end up with rolex. Well for me I dont think your watch went back to tudor I believe its a third party job in your neighbourhood.