meanwhile in our country the package is literally 4 days late and no one will ever call CS for any delay issue even the item was mishandled with dents or broken
Why are they saying we must not asking them same time "How may I assist you today?" They say we have to get their name first and verify the account then assist how we can assist. They are confusing me.
WHERE IS " FRUGALITY ", YOU'RE COMPENSATING HIM WITH THE EXP. DEL. CHARGE IS UNDERSTANDABLE... THIS IS " DNR " CASE... WHERE IS FRD ?? WHY IS WAIT TIME ??
paano po pag yung order ko lagpas na sa delivery date wala pa tapos nag parefund ako sa lazada customer care then after 2 weeks dumating pa rin yung parcel ko at kinuha ko parin kahit na refund na irereturn ko po ba sa seller?
hi ask ko lang kunwari yung buyer nagrefund request na 2k tapos irerefund ng seller 1k lang san mapupunta yung 1k pa? sa seller? sa seller's wallet? sana masagot po
Hi dear😊 clarify ko lang some info dito sa scenario na binigay mo, bakit ayaw ni seller i refund yung full amount na 2k? Halimbawang yun yung total na binayaran ng customer, bakit hindi 2k bakit 1k lang ang irerefund kung kaya namang full amount if this is really on the seller’s fault...
There maybe 2 case for this . Its either the buyer & seller agree to do a refund in a half price . The buyer will have the item and half of the payment refund & never return it back the item from the seller , 2- is file a claims , dispute , escate ,ask Ebay to step in and help if the seller is not doing anything ... EBAY KA NAG WOWORK NO. AHAHHAHA
hello po, for shipping account kasi ako and baka eto ibigay saking scenario. ask ko lang bat natatagged as delivered kahit wala pa namang narereceive yung customer? ano po kaya nangyayari behind don? sana masagot baka kasi magfollow up question yung om sa final ko eh :(
Good question. Madalas kasi dear may mga couriers talaga na iniiwan na lang sa door step ni customer ang parcel. Kaya tatawag si customer tapos sasabihin niya wala pa siyang narereceived kasi madalas may mga tao na kinukuha yung parcel na hindi para sa kanila since iniiwan lang naman sa harap ng bahay so kahit sino pwedeng kumuha nun, ang magiging labas tuloy nun, “lost/stolen” kaya pag nireport ni customer, it’s either refund or replacement.
I work also in ebay account . One of the reason why parcels tagged as delivered even though the item wasnt successfully delivered is ,, 1. Someone stole it from their dorestep , 2, Lost in transit , wrong delivery adress information 3 stolen from poarch
Hi dear. Normally, ituturo naman sa inyo yung suggested spiels, yung call flow sa training, yung pinaka idea. Pero yung word for word na guide sa bawat situations, wala. Sa halos lahat ng account siguro dear, madalas gagawa ka talaga ng sarili mong spiel na sa tingin mo effective sa'yo...
@@JelineBracamonte ahh okay po thank u po, last question po, nagstart na po kase kami last friday pero orientation pa lang po (seasonal).. Hindi daw po kami sa mismong retail eh, CAP po ata pagkakadinig ko, tas narinig ko sa katabi ko yun magguide daw ng driver ng amazon, alam niyo po ba ano po talaga ginagawa dun? thank u po
You failed comprehension my dear. She refunded the cost of express delivery because the package was delayed and processed a replacement because the package was tagged "Delivered" eventhough the customer received nothing.
Since it has been tagged as delivered to the shipping address with specified time that the said parcel was arrived. Probably it was lost, so the agent does refund the express delivery and process the replacement/reshipment to the cx new address coz as mentioned that cx will be moving for about an hour or two and for the inconvenience the agent was offered a free shipping which was very helpful and strong recommendation as resolution to this scenario. When you're working in a cx service, you are about to give the best solution in accordance to the company policies, most of the time they've made sure that cx will not upset and having bad experienced with the company, and by doing those action Taken, it would really help to keep the cx repeating the business. However, in the company's security and protection, they have also backline team to check if the concern is valid or not, to avoid abusive cx.
Hi dear😊 Thank you so much for supporting my channel! I appreciate your offer to partner with me for my future videos... I’ll keep in touch with you dear. 💕
@@JelineBracamonte I am sure i need your guidance in this since you are more experienced but also for sure i can guide you too in some of thing so lets unite and give something to the viewers that will help them to find job....I was in extreme pain and face a lot of things that made me to think about this
Why You Should Consider a Cloud Solution for Your Shipping Call Center? For more details, you can visit Modn store | modn.com/en/why-you-should-consider-cloud-solution-for-shipping-call-center
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Thank you for another amazing video mam, I'm learning a lot from you
Best mock call video creator for me, thanks Ms.jeline
Oh, thank you dear! 💕
Thanks for this. Final interview tonight. Walmart account. ❤
Great job, anak! Keep it up.
Thank you! ❤
I really like the way you speak ms.jeline
Very helpful! Awesome 😍😍😍
Thanks!💕
Loving your words miss. Gonna use it.
Thank you, Rosemarie. ❤
Just feel free to use those spiels. Godspeed! 😊
meanwhile in our country the package is literally 4 days late and no one will ever call CS for any delay issue even the item was mishandled with dents or broken
This video is very helpful to me since I am researching for a call simulation.
My favorite sweetheart! Very sweet and professional
Thank you dear! 😘💕
Great!
Thank you!😍💕
Why are they saying we must not asking them same time "How may I assist you today?" They say we have to get their name first and verify the account then assist how we can assist. They are confusing me.
Very helpful!!!
Thank you. ❤
😂😂 funny how they switch accent at the end
Congrats 🎉👏 new friends here 💜 keep it up Support support 😊 godbless always
Thank you soooo much beb!😍😘💕 mwachhhhh
I just really love listening to your voice Maam😅🥰
Hehe thank you dear. 😘 That's so sweet of you.
Galing ni ate! 🥰🥰💗
Thank you bebe! 😘😘😘
😍😍😍
Thank you Ms. Jeline! 👍🏻👍🏻👍🏻
You're welcome!💕
Love your vlog its helpful, haha but the voice of the customer is funny, on training for Samsung ecommerce account on Jan 10.
Godspeed, dear! 💕
Release molang
Thanks jeline
You're welcome dear💕
Awesome!
Thank you!💕
I also work in Amazon. I kinda lovin it as times goes by.
Nice! 😉💕
Im a regularized employee now since September and March 18 was my 1st Anniversary in Amazon!🎉🎊🥳🍝
Inhouse
Nice❤️
Thank you, dear😘💕
You're my favorite darlin!
Thank you dear!😘💕
I need Walmart insider
Ma'am panu malaman na dumating na yong package s FedEx complain gusto ko lang po malaman sana masagot nyo po katanungan ko
you are sams club insider
Saan Po kaya may ganitong account? Thank you for allthese mock calls mam talagamg Napa practice Ako Lalo na kapag sinusulat ko mga spiels mo po
Is this Amazon?
hy are you working on sams club
WHERE IS " FRUGALITY ", YOU'RE COMPENSATING HIM WITH THE EXP. DEL. CHARGE IS UNDERSTANDABLE...
THIS IS " DNR " CASE...
WHERE IS FRD ??
WHY IS WAIT TIME ??
we need sams club asosiate
Ms jeline parequest more on Where is My stuff issues nga po.
Sure dear, I'll try. Thanks! 💕
I am reviewing TENETS.
Good job! ❤
May binabasa po ba kau jan mag sstart pa lng kse ku s call center
kalagot ra tingug ni customer ahh yawaa
Congrats ma'am, sobrang galing
Thank you, dear. 💕
Maam how much salary ng ganyang account maam??range??
paano po pag yung order ko lagpas na sa delivery date wala pa tapos nag parefund ako sa lazada customer care then after 2 weeks dumating pa rin yung parcel ko at kinuha ko parin kahit na refund na irereturn ko po ba sa seller?
yes po dapat po di nyo na inaccept yung parcel kase refunded na.
hi ask ko lang kunwari yung buyer nagrefund request na 2k tapos irerefund ng seller 1k lang san mapupunta yung 1k pa? sa seller? sa seller's wallet? sana masagot po
Hi dear😊 clarify ko lang some info dito sa scenario na binigay mo, bakit ayaw ni seller i refund yung full amount na 2k?
Halimbawang yun yung total na binayaran ng customer, bakit hindi 2k bakit 1k lang ang irerefund kung kaya namang full amount if this is really on the seller’s fault...
There maybe 2 case for this . Its either the buyer & seller agree to do a refund in a half price . The buyer will have the item and half of the payment refund & never return it back the item from the seller ,
2- is file a claims , dispute , escate ,ask Ebay to step in and help if the seller is not doing anything ... EBAY KA NAG WOWORK NO. AHAHHAHA
Your so good po
Thank you, dear. ❤
Cute ng boses ng customer. haha
😁😁😁
hello po, for shipping account kasi ako and baka eto ibigay saking scenario. ask ko lang bat natatagged as delivered kahit wala pa namang narereceive yung customer? ano po kaya nangyayari behind don? sana masagot baka kasi magfollow up question yung om sa final ko eh :(
Good question. Madalas kasi dear may mga couriers talaga na iniiwan na lang sa door step ni customer ang parcel. Kaya tatawag si customer tapos sasabihin niya wala pa siyang narereceived kasi madalas may mga tao na kinukuha yung parcel na hindi para sa kanila since iniiwan lang naman sa harap ng bahay so kahit sino pwedeng kumuha nun, ang magiging labas tuloy nun, “lost/stolen” kaya pag nireport ni customer, it’s either refund or replacement.
@@JelineBracamonte waaah salamat po!!! noted po dito 😍
I work also in ebay account . One of the reason why parcels tagged as delivered even though the item wasnt successfully delivered is ,, 1. Someone stole it from their dorestep , 2, Lost in transit , wrong delivery adress information 3 stolen from poarch
@@angelinenicoletorres7585 You’re welcome dear😘💕
@@philyoung5426 Thank you for your thoughts on here, dear. Big help! Let’s continue to help our future colleagues here. 😊💕
wrong
May script po ba sa Amazon or kanya kanya po ng spiels? Thank you sana po masagot
Hi dear. Normally, ituturo naman sa inyo yung suggested spiels, yung call flow sa training, yung pinaka idea. Pero yung word for word na guide sa bawat situations, wala. Sa halos lahat ng account siguro dear, madalas gagawa ka talaga ng sarili mong spiel na sa tingin mo effective sa'yo...
@@JelineBracamonte ahh okay po thank u po, last question po, nagstart na po kase kami last friday pero orientation pa lang po (seasonal).. Hindi daw po kami sa mismong retail eh, CAP po ata pagkakadinig ko, tas narinig ko sa katabi ko yun magguide daw ng driver ng amazon, alam niyo po ba ano po talaga ginagawa dun? thank u po
lasing ata yung customer hahahaha
Bwahahaha. Sorry na, ako din yung customer eh🤣
she offered a refund even when the package was delivered! what?
You failed comprehension my dear. She refunded the cost of express delivery because the package was delayed and processed a replacement because the package was tagged "Delivered" eventhough the customer received nothing.
Since it has been tagged as delivered to the shipping address with specified time that the said parcel was arrived. Probably it was lost, so the agent does refund the express delivery and process the replacement/reshipment to the cx new address coz as mentioned that cx will be moving for about an hour or two and for the inconvenience the agent was offered a free shipping which was very helpful and strong recommendation as resolution to this scenario.
When you're working in a cx service, you are about to give the best solution in accordance to the company policies, most of the time they've made sure that cx will not upset and having bad experienced with the company, and by doing those action Taken, it would really help to keep the cx repeating the business. However, in the company's security and protection, they have also backline team to check if the concern is valid or not, to avoid abusive cx.
Another bad comprehention spotted for todays video. Haha
You don't understand. As an agent, you need to resolve it. I work as an agent on a retail account....
Tjfufutururutu 👍
Ang annoying ng boses ng customer amp 🤣
Jeline hie love your work keep going
I work in call center and would like to make some video with you if you are available or wish for
bye
success
Hi dear😊 Thank you so much for supporting my channel! I appreciate your offer to partner with me for my future videos... I’ll keep in touch with you dear. 💕
@@JelineBracamonte I am sure i need your guidance in this since you are more experienced but also for sure i can guide you too in some of thing so lets unite and give something to the viewers that will help them to find job....I was in extreme pain and face a lot of things that made me to think about this
Why You Should Consider a Cloud Solution for Your Shipping Call Center?
For more details, you can visit Modn store | modn.com/en/why-you-should-consider-cloud-solution-for-shipping-call-center
Sana mabisita nyo rin po anga bahay ko. Salamat po
Hfifyutititir 👍