Messaging the customer for a rating really did work! I received two out of four quality bonuses. Thank you 🌸 Here's a tip for you. Park your car by the shopping cart return, so when you're done loading your car, the cart return is right next to you. 🌠
Nah, I park wherever I want and i put the cart wherever I want. Stores always send baggers out to round up carts when it's slow, it's not my job to put it in the corral. Some stores have people that do nothing but carts. I used to do that in the winter when I was a kid. Parking next to a cart corral just increases the chance your car is going to get dinged by someone hucking their cart towards the corral and it misses and hits your car instead.
So you’re one of those guys who causes a lot of clutter in store parking lots! Aha! Sorry, but that’s not too impressive! Your videos are impressive though and very helpful to a newbie like me.
I thought I was prepared to start as a shopper but these videos are wonderful! So many things I hadn't thought of. Thanks for taking the time to make these, I will be watching for future videos!
I tried this method today and can't even believe how well it is working. I've always kept contact to a minimum as to not pester the customer but got damnnnn I've been missing out
Very helpful! You have a kind nature. I’m starting my first shift tmrw here in Canada! I’m nervous but a lot of videos here on TH-cam, including yours, have really educated me and taken those nerves away. I feel well prepared. Thank you!
watching your videos has helped me with instacart a lot ! you are a smart practical dude 👍 I had a $50 order on my second day with a 5 min drive distance from each house (3) and I got $20 CASH tips in total just on that batch !
Your videos are very helpful and informative. Even though I feel aptly prepared, your videos add a boost of self confidence as well as provide and edge to the service I provide. Thanks from Michigan.
Thank you for the informative video. I, too, wondered if the customers know how close we are to delivering their orders. I've always sent the introductory message, and I've thought that maybe I should send a thank you message as well. I will do that from now on. Thank you again.
Thanks, Chad. I’ve been a GM in Retail for years so I would think these things are commonplace, but I’m surprised (and frustrated) at the service I get at many places and on many apps. Worth mentioning and thank you! Great to know! 🤩👊🏼
Hey Chad. I have never had anyone go through their order at the door, however I have had an order refused. How would I go about refunding the item or order? In the past with the orders that were refused (one was one item and customer said it wasn’t right, which meant they ordered the wrong thing, and the other was a double order, not sure whose mistake it was, but in both cases I called instacart). I do know that we can keep items that are refused, but have never “refunded “ at delivery. 1) how do you do that? 2)how do you ensure you are paid for the delivery?
Call Shopper Happiness. They're you're lifeline. They suck, but they're the only ones that can anything to help you. What did you do in those incidents you mentioned?
Well for the incidents I mentioned, I did call Instacart. But, I thought there may be a way to refund specific items through the app without calling them. As I understand, they are or have discontinued the ability to call Shopper Happiness and it is now only via text. Not sure, since I really don’t call them often.
I just found your channel recently and haven't been through all of your videos yet. Does Instacart provide us a place within the app to keep all the personal messages we should send the clients?
A customer CAN add to their order once you start shopping. They must have changed that. I've been an IC shopper for 5 weeks and my first experience with that was when I accepted what I thought was gonna be a really quick order. When I accepted the batch (bitch) it was for 6 cases of water. By the time I get to the store she had added a few more items, which I was well aware the customer could do. AFTER I started shopping she added several more things which I thought she couldn't do - coffee maker, waffle maker, air fryer (had to get another cart). I was very new and didn't want to tell her to stop adding to her cart. I was in there forever. Then her card declined and that took a while. The customer's tab was $532 and she tipped $2. I was too out done! Plus, your time doesn't get extended when items are added.
Use keyboard text replacements that are part of your phone’s operating system. That way you just type a few random characters and it will fill it in with a paragraph automatically.
I only send two messages now. First message: Hello 🙋🏻♂️ This is Chad, your personal Instacart shopper🥕🛒 and driver 🚚 I will begin shopping for your items now. 🥖🍎🧀🥩🍌 Please watch your phone for notifications in case I need to make replacements or refunds 📲 Second message: Hi, this is Chad your Instacart delivery driver. 🥕🚚. I am leaving the store now. You can follow my location on the mobile app. 📲 I will be in a white Honda Fit. FYI: Instacart occasionally combines multiple deliveries on a route. There could be 1 or 2 dropoffs ahead of yours. Thank you for your order and your generous tip! If you feel that I have provided you with great service, please tap ⭐️⭐️⭐️⭐️⭐️ I hope you enjoy your purchase and have a great day. 🤩👍🏻
I copy/pasted your messages and tried this morning on two of my orders, the second lady gave me a $10 tip (including $2 cash at delivery) for a $12 batch! Thank you so much Senpai! 👍🙏
I’ll usually do something similar, if I see they have a liquor order, I’ll offer to grab some olives or celery if I notice they have most of the ingredients for a Bloody Mary, same goes for margaritas etc etc…. I also leave a hand written personal card with every order thanking the customer. Easy money…
True i do the same , but I try to also not bug them too much like most of the time they ordered everything they need. I just say “Hey, excited to shop for you. Feel free to let me know if you think of anything else. Im happy to grab it for you! Thank you so much”
Where in the instacart app are you prewriting and saving these messages? All I found was the personal greeting, but would like to have several messages saved to reuse.
I had the same question. Do you create a text called "ic loaded" under "shortcut" and then type the message out in the "phrase" part? I have an iphone 12 pro.
Could you do a video for on demand batches and the pros and cons vs. having scheduled hours? It's been hit or miss lately being scheduled in my experience.
@@GigTube Weird. I do a lot better with OD lately. There's almost always stuff up now unlike when I'm scheduled. I just got my first batch to a Rollins College student. 10 items for $12.39 and mileage about 6.5 miles all together so not bad.
I always ask If there’s anything you forgot on your list, just let me know while I’m here and I’ll add it to your cart! Also Do you like your bananas (or avocados, if avocados) more green, or more ripe/ready?
Yeah I have "if you want to add or delete items let me know" on the welcome message. If people are worried about their produce they'll put a note on it. Otherwise I just get the ripest stuff.
Hi ❤️love your messages! Just wondering how to have the messages already written to insert into new text. I’ve tried to figure out for myself & cant. Thanks for sharing all your knowledge! I really appreciate!
What do you think about adding a reminder for the customer to remember to leave feedback? I get a significant amount of customer that don’t leave feedback and I feel like they need a reminder. (I wish I could remind them to leave a freakin’ tip as well, but I think that would probably be frowned upon lol) I create my own personal messages with emojis as well. To add an extra bit of personality I also use a font app to use a bolder font in order to stand out from the rest and create memorability. Seems to be working well…
Hi Chad, i saw your other videos last night, but I'm looking for the one that you explained how to add the chat messages to your own app. I usually use my iPhone notepad, but it's a pain & takes longer. Where on Instacart app can i add these? Thanks 🙂
Chad The Gig Economist thanks. I noticed that later & saw that others asked the same thing. (But I swear you said that instacart had a comment option 'in the app'). Sorry to bother you, but you have a tutorial on YT that you most likely make $ off of, so understand that others are going to ask you questions that you have answered many times before. If you don't like it or get sick of the same questions, select muting comments.
I know you have probably answered this before, is there a way to copy your messages you use to use then, we can customize for our selves. Also do you title them so you know what one to choose faster? I am 68 years old and not every savy on the teck stuff. I havent worked in nearly ten years and have been doing this almost 2 months . It is hard for me but I like getting out everyday and having a job.
Your communication have done so much for me. I hated the preloaded texts. Make you feel just the cog moving through app. Instead I feel happy to be able to show my personality. It wasn’t until I saw this post that I was able to have control over what I am presented as.
Do you wait for them to go through all of their groceries to check for refunds, damage and returns? I don’t really see this being time efficient on our end because it slows us down on completing the delivery and getting more orders.
The whole point of vacation is to NOT work! If you want to work why don't you stay home? Technically yes you can work but are you going to bring your insulated bags with you? If not, are you going buy some while you're down here or are you going to risk deactivation and not use insulated bags? Will your rental car insurance policy cover you if you get into an accident while performing commercial operations? Do you know where the high-paying neighborhoods and dangerous neighborhoods are? I never understand why people want to work while they're on vacation.
@@GigTube this was an unnecessarily rude response lmao. The person was just asking if you were aware if they could work in another state. People are commenting about your “kind” nature but it seems like you were doing these videos (I’ve only watched the ones from years ago) in hopes people would signup to be a shopper with your referral code. regardless, this person asking thought to ask because you *seem* nice and knowledgeable and you did not reply in a nice way. Nice try tho.
I type pretty slowly. I'd there a way to copy & paste these texts like from an open email to the texting part of the app? I assume you are doing the messaging in the app. I am using an android phone.
Hi Chad, This is Alicia again. I want to make a correction to my comment. I do remember you first 5 texts before and during your shopping. the Texts messages, "When your car is loaded is what I was referring too. Thanks again, Alicia
@@GigTube i made keypad shortcuts... sooooo much faster than copy and paste :) all of your videos are amazing. thanks so much for helping out the newbies
I want to use the Text Replacement keyboard shortcuts you describe but when I paste my message from the Notes app to the Text Replacement field all my line returns disappear. When I use the shortcut the message all runs together. Is there a way to add a hard return so the blank line stays?
I have a galaxy s8 active. I just googled how to create text short cuts. Works for me! You just type a phrase and your whole message shows up in predictive text. Makes sending messages so much easier. Thanks for the tips Chad. You've helped me get started!
Chad The Gig Economist Hi chad I have a view the comment section on my app but there’s nothing there did Instacart remove it? Or is no one in my last 100 orders committed? Lol just wondering
I sent the messages. It’s a good idea. But my first customer today seemed annoyed that I was texting him. There were. Few questions I needed answered and when I gave options all he would reply was, ‘sure’ or ‘fine’. Not helpful. Can you do a video on how to handle strange and common customer interactions? Thanks.
Hi Chad, this was awesome. I just received my Instacart payment card today. Your videos are helping me get ready. I have one question. You send all of this information right after you leave the store? You mention, "Do not swipe complete delivery until you send this" The text started with, "It was a pleasure... and so on. So, in other words this person doesn't see you yet. Thanks Alicia
you send the "I am on my way" message after you leave the store. You send the last message after you complete the delivery and you're about to leave the customer's premises.
it shows which stores are receiving the most orders. They're kind of a tease, though. Sometimes they can have 9 blocks around them and you'll get a $7 1 bag delivery only batch (or nothing at all). I'll do a whole video about that sometime.
@@GigTube Makes sense. Familiar faces are always nice, instead of wondering who's going to be showing up all the time. Will help weed out the bad from the good.
All of them! I only message the customers if it's REALLY super important or if they message me first. Otherwise, I don't even bother anymore because I really don't care what my rating is since there's no quality bonuses anymore.
I haven't done my first shop yet (but I have gone along with my husband). Do you no longer message about tipping? I just watched the video and I am glad I read this message because I was about to save these messages for use on my first order. :)
Add them in your text replacement for example I have qw= it saying hi my name is bla blah and I’ll be your shopper etc .... and when I finish I have gb= saying thanks for ect ect
Perhaps at one time we weren't, but ever since the contract was re-issued there's nothing forbidding us from asking. I made an entire video about that here: th-cam.com/video/G0FO_oEPJew/w-d-xo.html
Hello chad! I am a new Instacart shopper and love these message. Could you copy and paste them in a message for me so I could possible copy. For some reason I am unable to copy from your description. I would like to modify it and make it my own and to fit my area I work. If this is okay
What do you do with items that have been rejected by the customer when you arrive? How are you able to keep the product or take it back to the store is optional?
It depends on the value of the item[s]. If it's worth more than $10, IC will give you a $10 bump to return it to the store. You just have to call them and tell them you want to do that, first. If it's worth less than $10 or you'd rather keep it for yourself (or donate it), then just take it with you. If you read the training materials in the Shopper app - all this is covered.
Well I've made it though nearly 20 of these videos and they truly are helpful. I'm a special Ed teacher considering doing this instead so I can homeschool my autistic son at the same time. I now have all my messages ready to copy and paste. So thank you I appreciate that!! Haha (see what I did there.) But seriously, these have been very helpful. I would like to donate $20. Start a patreon account so those of us that would like to can tip you for all your help! Thanks brother.
Keep in mind, those who order from Kroger's website, may not have the app, so they can't track your location or receive messages from you. They also can't edit their tip..
No idea how Kroger's works, but I'd encourage all your customers to download the Instacart app. Publix has their own delivery app but it's literally just the instacart app with only the option to buy from publix. I'd imagine Kroger works similarly.
Many people have been deactivated for mentioning tips and ratings so I wouldn't include that in text. I just mention those things when I'm face to face with them.
LOL, where did you hear that? Tips account for more than half the money we make doing this job. I mean if you only want to work for Instacart's paltry payment, go ahead.
wish the text messages on screen would stay up while you're talking. the constant on and off was aggravating, had to pause the video. still enjoy the video overall.
Chad it is against policy to ask for ratings or about tips. The other lady kimberly who told you this is telling the truth. Ask a knowledgeable chat support agent and they will tell you this. Instacart dude who also has a TH-cam channel who's been shopping for Instacart for several years says the same thing. Also asking for a rating can actually backfire and get you a 4 star rating from someone who originally wasnt planning to rate you at all. As for tips even food servers bartenders are not allowed to mention tips whatsoever without being fired with Instacart its no different it would be considered a breach of contract which can get you deactivated. If you want good tips just wait and accept the higher paying batches thats the wonderful benefit of being an independent contractor.
Well I can't disprove a negative so the burden of proof is on you. Show me where in the contract it says this. Which section, subsection, paragraph and clause.
Nothing says you will get deactivated if you don't deliver the groceries ether why not try it an see what happens. The answer is nothing will happen until a customer complains about you then they will take action that includes complaining that you asked for a rating or tips.
Actually if you read the contract (which you clearly haven't) it DOES indeed say that failure to deliver orders is grounds for deactivation. So I'll encourage you again to actually read the contract you signed and show me where it says asking for tips is verboten.
Not going to argue with you ill just laugh when you get deactivated and then tell you I told you so. Were not all making this up just because Chad get real. Oh by the way I work in Seattle I get 100 buck batches regularly what zone you work in determines your income potential not your silly messages.
Hmmm.. not sure if trolling or just a complete moron. First of all, I've analyzed every batch I've ever done and I don't see any connection between high tips and low batch payments. Batch payments are mostly based on miles (not items or units) and have been low across the board for a while now. Secondly, even if that were true, the batch payment is still based on the customer's PRE-tip. If the customer increases their in-app tip after delivery, Instacart doesn't lower their batch payment. Not only would it be a breach of the contract, but I'm sure it would violate standard labor laws. These messages tend to get customers to bump-up their in-app tip or to give you additional cash tip at the door. Sorry you're too stupid to understand how it works.
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Messaging the customer for a rating really did work! I received two out of four quality bonuses. Thank you 🌸 Here's a tip for you. Park your car by the shopping cart return, so when you're done loading your car, the cart return is right next to you. 🌠
Nah, I park wherever I want and i put the cart wherever I want. Stores always send baggers out to round up carts when it's slow, it's not my job to put it in the corral. Some stores have people that do nothing but carts. I used to do that in the winter when I was a kid. Parking next to a cart corral just increases the chance your car is going to get dinged by someone hucking their cart towards the corral and it misses and hits your car instead.
So you’re one of those guys who causes a lot of clutter in store parking lots! Aha! Sorry, but that’s not too impressive!
Your videos are impressive though and very helpful to a newbie like me.
I thought I was prepared to start as a shopper but these videos are wonderful! So many things I hadn't thought of. Thanks for taking the time to make these, I will be watching for future videos!
Glad you liked it. Hope IC works out for you.
There's so much to learn when starting out😉
This was great! Been trying to find the right words to say
I tried this method today and can't even believe how well it is working. I've always kept contact to a minimum as to not pester the customer but got damnnnn I've been missing out
Very helpful! You have a kind nature. I’m starting my first shift tmrw here in Canada! I’m nervous but a lot of videos here on TH-cam, including yours, have really educated me and taken those nerves away. I feel well prepared. Thank you!
That’s why I made these videos! I’ll actually be remaking all of them this summer so stick around.
watching your videos has helped me with instacart a lot ! you are a smart practical dude 👍 I had a $50 order on my second day with a 5 min drive distance from each house (3) and I got $20 CASH tips in total just on that batch !
Where you work out of
You should definitely do some instacart shopping videos. (:
Your videos are very helpful and informative. Even though I feel aptly prepared, your videos add a boost of self confidence as well as provide and edge to the service I provide. Thanks from Michigan.
Another Invaluable Video! Thanks Chad! With each of your videos, I'm feeling more prepared to pick up my first shift soon.
I think my videos are more than invaluable.
Chad The Gig Economist lol.....did you really mean to respond w/that or??? Anyway good stuff, funny stuff.... 👍
Thank you for the informative video. I, too, wondered if the customers know how close we are to delivering their orders. I've always sent the introductory message, and I've thought that maybe I should send a thank you message as well. I will do that from now on. Thank you again.
Thank you so much, your videos are super helpful. Especially for beginners like me!!! Many blessings.
Thanks, Chad. I’ve been a GM in Retail for years so I would think these things are commonplace, but I’m surprised (and frustrated) at the service I get at many places and on many apps. Worth mentioning and thank you! Great to know! 🤩👊🏼
Thank you so much! I am new to Instacart and this is sooo helpful!
Hey Chad. I have never had anyone go through their order at the door, however I have had an order refused. How would I go about refunding the item or order? In the past with the orders that were refused (one was one item and customer said it wasn’t right, which meant they ordered the wrong thing, and the other was a double order, not sure whose mistake it was, but in both cases I called instacart).
I do know that we can keep items that are refused, but have never “refunded “ at delivery.
1) how do you do that?
2)how do you ensure you are paid for the delivery?
Call Shopper Happiness. They're you're lifeline. They suck, but they're the only ones that can anything to help you.
What did you do in those incidents you mentioned?
Well for the incidents I mentioned, I did call Instacart. But, I thought there may be a way to refund specific items through the app without calling them. As I understand, they are or have discontinued the ability to call Shopper Happiness and it is now only via text. Not sure, since I really don’t call them often.
I just found your channel recently and haven't been through all of your videos yet. Does Instacart provide us a place within the app to keep all the personal messages we should send the clients?
No. You have to keep these on a text app like notepad.
A customer CAN add to their order once you start shopping. They must have changed that. I've been an IC shopper for 5 weeks and my first experience with that was when I accepted what I thought was gonna be a really quick order. When I accepted the batch (bitch) it was for 6 cases of water. By the time I get to the store she had added a few more items, which I was well aware the customer could do. AFTER I started shopping she added several more things which I thought she couldn't do - coffee maker, waffle maker, air fryer (had to get another cart). I was very new and didn't want to tell her to stop adding to her cart. I was in there forever. Then her card declined and that took a while. The customer's tab was $532 and she tipped $2. I was too out done! Plus, your time doesn't get extended when items are added.
Yup. This video is about 3 years old. A lot has changed since 2019.
@@GigTube Wow. How do you politely tell a customer to stop adding to their cart? They think we have an unlimited time to shop for them.
I just write back "you're killing me, Smalls!"
how do you add and save more than one custom greeting/message? I dont see where i can do that or do you save to your notes?
Use keyboard text replacements that are part of your phone’s operating system. That way you just type a few random characters and it will fill it in with a paragraph automatically.
Copy and pasting
I only send two messages now. First message:
Hello 🙋🏻♂️ This is Chad, your personal Instacart shopper🥕🛒 and driver 🚚
I will begin shopping for your items now. 🥖🍎🧀🥩🍌
Please watch your phone for notifications in case I need to make replacements or refunds 📲
Second message:
Hi, this is Chad your Instacart delivery driver. 🥕🚚. I am leaving the store now. You can follow my location on the mobile app. 📲 I will be in a white Honda Fit.
FYI: Instacart occasionally combines multiple deliveries on a route. There could be 1 or 2 dropoffs ahead of yours.
Thank you for your order and your generous tip! If you feel that I have provided you with great service, please tap ⭐️⭐️⭐️⭐️⭐️ I hope you enjoy your purchase and have a great day. 🤩👍🏻
I copy/pasted your messages and tried this morning on two of my orders, the second lady gave me a $10 tip (including $2 cash at delivery) for a $12 batch! Thank you so much Senpai! 👍🙏
Great video!
I love this vlog. I'm implementing all of them (with my own wording of course)! Thank you!
You're so welcome!
Great video. Good advice! I do some of this already. Very nice. 😎👍
I’ll usually do something similar, if I see they have a liquor order, I’ll offer to grab some olives or celery if I notice they have most of the ingredients for a Bloody Mary, same goes for margaritas etc etc…. I also leave a hand written personal card with every order thanking the customer. Easy money…
True i do the same , but I try to also not bug them too much like most of the time they ordered everything they need.
I just say
“Hey, excited to shop for you. Feel free to let me know if you think of anything else. Im happy to grab it for you! Thank you so much”
Quick question. How do the emojis show up if the person is using an android phone? Thank you for the examples of what to send by the way.
The same I'd imagine.
I honestly have used everyone of ur messages and they are the perfect touch to bigger tips amd some friendships very mich appreciated
Happy to help!
Where can I store costumized messages in the App? I did my first batch today and I showed me just the greeting message...and the normal chat
@@silkefuehrer6957 you can't. Use your notepad app and copy & paste
@@GigTube thankyou!! Bye the way....you do a great job here👍
Where in the instacart app are you prewriting and saving these messages? All I found was the personal greeting, but would like to have several messages saved to reuse.
keyboard shortcuts in your phone's OS keyboard settings.
I had the same question. Do you create a text called "ic loaded" under "shortcut" and then type the message out in the "phrase" part? I have an iphone 12 pro.
@@dobroproducer yes
Could you do a video for on demand batches and the pros and cons vs. having scheduled hours? It's been hit or miss lately being scheduled in my experience.
I hardly ever see OD batches anymore either. They either need to abolish the OD queue entirely or abolish hours. Hybrid zones suck.
@@GigTube Weird. I do a lot better with OD lately. There's almost always stuff up now unlike when I'm scheduled. I just got my first batch to a Rollins College student. 10 items for $12.39 and mileage about 6.5 miles all together so not bad.
I always ask
If there’s anything you forgot on your list, just let me know while I’m here and I’ll add it to your cart!
Also
Do you like your bananas (or avocados, if avocados) more green, or more ripe/ready?
Yeah I have "if you want to add or delete items let me know" on the welcome message. If people are worried about their produce they'll put a note on it. Otherwise I just get the ripest stuff.
How can you create a standard greeting? Trying to text with gloves on is a nightmare. TIA
Copy and paste from notepad
I wondered if they could see where we are and how close we are to there house/ business. Thanks
imsochica
They can. A customer told me.
It’s like Uber eats, you can see real time travel on the map
Hi ❤️love your messages! Just wondering how to have the messages already written to insert into new text. I’ve tried to figure out for myself & cant. Thanks for sharing all your knowledge! I really appreciate!
notepad app
Your videos have helped me out so much! Thank you!😁🙌
i have a new video on what messages to send to you customers during the coronavirus panic
What do you think about adding a reminder for the customer to remember to leave feedback? I get a significant amount of customer that don’t leave feedback and I feel like they need a reminder. (I wish I could remind them to leave a freakin’ tip as well, but I think that would probably be frowned upon lol)
I create my own personal messages with emojis as well. To add an extra bit of personality I also use a font app to use a bolder font in order to stand out from the rest and create memorability. Seems to be working well…
Hi Chad, i saw your other videos last night, but I'm looking for the one that you explained how to add the chat messages to your own app. I usually use my iPhone notepad, but it's a pain & takes longer. Where on Instacart app can i add these? Thanks 🙂
NOTEPAD APP
Chad The Gig Economist thanks. I noticed that later & saw that others asked the same thing. (But I swear you said that instacart had a comment option 'in the app'). Sorry to bother you, but you have a tutorial on YT that you most likely make $ off of, so understand that others are going to ask you questions that you have answered many times before. If you don't like it or get sick of the same questions, select muting comments.
I know you have probably answered this before, is there a way to copy your messages you use to use then, we can customize for our selves. Also do you title them so you know what one to choose faster? I am 68 years old and not every savy on the teck stuff. I havent worked in nearly ten years and have been doing this almost 2 months . It is hard for me but I like getting out everyday and having a job.
Your communication have done so much for me. I hated the preloaded texts. Make you feel just the cog moving through app. Instead I feel happy to be able to show my personality. It wasn’t until I saw this post that I was able to have control over what I am presented as.
Is their a way to set scripts up like you suggest Yes I will need to add a name but it saves time from typing msgs out
yes, just use keyboard shortcuts.
Do you wait for them to go through all of their groceries to check for refunds, damage and returns? I don’t really see this being time efficient on our end because it slows us down on completing the delivery and getting more orders.
no. this video was made pre-covid
so the items in the insulted bags.. once I deliver the items I take the bag back?
Each insulated bag costs $5. So if you want to spend about $200 a day on insulated bags I’d say yes take your bag with you when you leave.
This was a great question. As a newbie we have so many questions and nervous. Take your bags with you. 😊
Can I start doing the demo orders when waiting for the background check to pass ?
Sure
Can I do the demo if I’m still waiting on my card to come in??
I live and do full service shopping in NH, can I travel to Florida while on vacation and still work for instacart down there?
The whole point of vacation is to NOT work! If you want to work why don't you stay home? Technically yes you can work but are you going to bring your insulated bags with you? If not, are you going buy some while you're down here or are you going to risk deactivation and not use insulated bags? Will your rental car insurance policy cover you if you get into an accident while performing commercial operations? Do you know where the high-paying neighborhoods and dangerous neighborhoods are? I never understand why people want to work while they're on vacation.
@@GigTube this was an unnecessarily rude response lmao. The person was just asking if you were aware if they could work in another state. People are commenting about your “kind” nature but it seems like you were doing these videos (I’ve only watched the ones from years ago) in hopes people would signup to be a shopper with your referral code. regardless, this person asking thought to ask because you *seem* nice and knowledgeable and you did not reply in a nice way. Nice try tho.
@@brittles6901 nobody like a karen. Mind your own business.
I type pretty slowly. I'd there a way to copy & paste these texts like from an open email to the texting part of the app? I assume you are doing the messaging in the app. I am using an android phone.
I use the notepad app for iphone. I'd imagine there's something equivalent for android.
I always use voice to text when I'm chatting to customers
Hi Chad, This is Alicia again. I want to make a correction to my comment. I do remember you first 5 texts before and during your shopping. the Texts messages, "When your car is loaded is what I was referring too.
Thanks again,
Alicia
Thanks so much bud. Where do you save these messages for copy and paste?
notepad
@@GigTube i made keypad shortcuts... sooooo much faster than copy and paste :) all of your videos are amazing. thanks so much for helping out the newbies
Thank you for this great video. I have been looking for more of a script for messages this is perfect.
This is actually a really old video and I've made major revisions to my messages since then.
@@GigTube lol ok I did a revised version for myself but this was a good jumping off point.
I want to use the Text Replacement keyboard shortcuts you describe but when I paste my message from the Notes app to the Text Replacement field all my line returns disappear. When I use the shortcut the message all runs together. Is there a way to add a hard return so the blank line stays?
🤷🏻♂️
Is there a way to save the texts in the app so you don't have to type out every time. I'm not all that fast on typing texts out
no, use the notepad app or one like it. then copy and paste.
I have a galaxy s8 active. I just googled how to create text short cuts. Works for me! You just type a phrase and your whole message shows up in predictive text. Makes sending messages so much easier. Thanks for the tips Chad. You've helped me get started!
Chad The Gig Economist
Hi chad I have a view the comment section on my app but there’s nothing there did Instacart remove it? Or is no one in my last 100 orders committed? Lol just wondering
Thanks! I am about to start my first batch today. NERVOUS !
No reason to be. It's just shopping.
How’d you do girl?
I would love to learn how to refund at the door. I never knew of that option! Thanks!
I show how to do it in my video "how to deliver an Instacart order"
@@GigTube awesome, I will look for that vlog, thanks again!!
Great info. Thanks!
I sent the messages. It’s a good idea. But my first customer today seemed annoyed that I was texting him. There were. Few questions I needed answered and when I gave options all he would reply was, ‘sure’ or ‘fine’. Not helpful. Can you do a video on how to handle strange and common customer interactions? Thanks.
Yes, I feel like messages can be overbearing. I’m in San Francisco, people barely smile. Lol.
@@COOK0811 I can't do all that texting I'm too slow
Hi Chad, this was awesome. I just received my Instacart payment card today. Your videos are helping me get ready. I have one question. You send all of this information right after you leave the store? You mention, "Do not swipe complete delivery until you send this" The text started with, "It was a pleasure... and so on. So, in other words this person doesn't see you yet.
Thanks Alicia
you send the "I am on my way" message after you leave the store. You send the last message after you complete the delivery and you're about to leave the customer's premises.
Hello how do I make text that I can use to my customers quickly without having to text it manually on the go? I have an iPhone . Thanks!
notepad app
You can also use the text replacement feature.
I created a shortcut
Hi I am new to instacart so I saved some greeting but how u use them when u start chatting thank u
Use the notepad app and copy & paste
@@GigTube thank you I tried to do it today I dont know why it didnt copy all
I’m not sure if you’ve covered it but what is a Hot Spot on the app map when you’re on a shift?
it shows which stores are receiving the most orders. They're kind of a tease, though. Sometimes they can have 9 blocks around them and you'll get a $7 1 bag delivery only batch (or nothing at all). I'll do a whole video about that sometime.
Please do the video for refunding at the door
already did. It's in "how to deliver an instacart order"
@@GigTube ok thank you
@@GigTube Could you tell me the title of this video on your channel? thanks
I can't message my insta cart person back I used to be able too I don't know what happened .
how do you make the personal messages and save them??
You keep the messages saved in the Notepad app (or any plain text app) and copy and paste.
@@GigTube That would be super helpful into to have in the video :)
@@charlesmartel3995 it’s on the screen. Look at the text. It’s on a notes app.
Just out of curiosity, are customers able to request for you specifically?
No, but that would be a cool feature. Apparently Uber is going to be rolling that out soon.
@@GigTube Makes sense. Familiar faces are always nice, instead of wondering who's going to be showing up all the time. Will help weed out the bad from the good.
I read that if customers give you a good review you get first dibs at seeing their future orders. Don't know if that's the case or not...
Lost your comments. How do I change the display settings so I can view the groceries before accepting a batch
no idea. ask instacart or join a facebook or reddit group for shoppers.
We don't have that option at this time.
When you click on the batch and scroll all the way to the bottom you should be able to view the items
Hi Chad 🙋♀️ I really appreciate your channel, great info! Can you tell us which messages you have stopped sending since we lost our 5star ⭐️ bonus?
All of them! I only message the customers if it's REALLY super important or if they message me first. Otherwise, I don't even bother anymore because I really don't care what my rating is since there's no quality bonuses anymore.
I haven't done my first shop yet (but I have gone along with my husband). Do you no longer message about tipping? I just watched the video and I am glad I read this message because I was about to save these messages for use on my first order. :)
HI JUST WANTED TO SAY THANK YOU' . I USED YOUR MSG IN MY INTRO . I LIKE YOU VIDEOS
PLEASE GIVE MORE TIPS...
He's right on
How do you save those messages in your app?
Notepad app
Add them in your text replacement for example I have qw= it saying hi my name is bla blah and I’ll be your shopper etc .... and when I finish I have gb= saying thanks for ect ect
@@richardferrufino9550 what is 'qw'
music196721 when I type those two letter it type the whole sentence I’m going to send to the client
Love your videos! Thank you for the help!
How do you have enough time to type all of that?
you copy and paste it from notepad
Text yourself the notes that you want and you can just copy and paste them when you get to the store
how do you save all the messages you create for the customers?
In notepad or any similar app.
I didn’t think we were allowed to ask for a rating?
Perhaps at one time we weren't, but ever since the contract was re-issued there's nothing forbidding us from asking. I made an entire video about that here: th-cam.com/video/G0FO_oEPJew/w-d-xo.html
Thanks 🙏 for the videos! I’ve been lost since I started recently.
Happy to help!
Do customers not get tired of so many messages?
their appreciation for your concern far outweighs their annoyance of message flooding.
are you on iphone... my android is a problem on their app
Use the notepad app.
Hello chad! I am a new Instacart shopper and love these message. Could you copy and paste them in a message for me so I could possible copy. For some reason I am unable to copy from your description. I would like to modify it and make it my own and to fit my area I work. If this is okay
Just open your notepad (or similar text app) and type it out manually.
Or you could just not be so lazy and type them yourself.
You can pause the video and read his and then type your own...
Hey, will you do a pharmacy tutorial
We don't do pharmacy orders here. I can't teach what I don't know how to do myself.
If a customer does decide they want you to take something back to the store and refund them, what are the steps to do this?
I covered this in "How to deliver an Instacart order"
@@GigTube Thank you!
What do you do with items that have been rejected by the customer when you arrive? How are you able to keep the product or take it back to the store is optional?
You mean refund something at the door? I covered that in my video "How to Deliver an Instacart Order"
@@GigTube My question is what to do with items that are refunded? Return them to the store?
It depends on the value of the item[s]. If it's worth more than $10, IC will give you a $10 bump to return it to the store. You just have to call them and tell them you want to do that, first. If it's worth less than $10 or you'd rather keep it for yourself (or donate it), then just take it with you. If you read the training materials in the Shopper app - all this is covered.
Well I've made it though nearly 20 of these videos and they truly are helpful. I'm a special Ed teacher considering doing this instead so I can homeschool my autistic son at the same time. I now have all my messages ready to copy and paste. So thank you I appreciate that!! Haha (see what I did there.) But seriously, these have been very helpful. I would like to donate $20. Start a patreon account so those of us that would like to can tip you for all your help! Thanks brother.
paypal.me/chadpolenz
@@GigTube 👍 Thanks again from Atwood Services. Haha. 👊
How do I grab batches faster MR chad I’m new but the batches goes super fast I mean super fast
It's happening to all of us. There's nothing you can do. People are using bots to get batches.
Thanks so much, these tips are very helpful!! 👍👍👍💖💖
You got already video explaining how to refund when you at door’s costumer?
I explain how to do within a video, not its own video
I used your custom greeting wish me luck with it I will update and let you know how it goes for me
These are old messages. You want to watch my new video on messages you should send during the virus panic.
@@GigTube i am watching your new video now and the starting delivery message and it did make finding their house easier
Chad The Gig Economist send the link new one ☝️
Hey,
How do I do a refund at the door?
How to Deliver an Instacart Order: th-cam.com/video/AK7dYp3YqkA/w-d-xo.html
Keep in mind, those who order from Kroger's website, may not have the app, so they can't track your location or receive messages from you. They also can't edit their tip..
No idea how Kroger's works, but I'd encourage all your customers to download the Instacart app. Publix has their own delivery app but it's literally just the instacart app with only the option to buy from publix. I'd imagine Kroger works similarly.
I think you go a little over board. But that’s your way.
VERMONT BOY 🥱🥱🥱
@@tabatha8843 lmao 😂
You could literally keep the item ??
How to add those cute remarks to the customet
use your notepad app
Many people have been deactivated for mentioning tips and ratings so I wouldn't include that in text. I just mention those things when I'm face to face with them.
I doubt that’s true. If it were, I would’ve been canned a long time ago.
thought it was against iC policy to ask for tips
?
LOL, where did you hear that? Tips account for more than half the money we make doing this job. I mean if you only want to work for Instacart's paltry payment, go ahead.
I am just getting by.
A lot plays in the reason difference of the person...
wish the text messages on screen would stay up while you're talking. the constant on and off was aggravating, had to pause the video. still enjoy the video overall.
The complete text messages are in the description box AND they're the top pinned comment.
Chad it is against policy to ask for ratings or about tips. The other lady kimberly who told you this is telling the truth. Ask a knowledgeable chat support agent and they will tell you this. Instacart dude who also has a TH-cam channel who's been shopping for Instacart for several years says the same thing. Also asking for a rating can actually backfire and get you a 4 star rating from someone who originally wasnt planning to rate you at all. As for tips even food servers bartenders are not allowed to mention tips whatsoever without being fired with Instacart its no different it would be considered a breach of contract which can get you deactivated. If you want good tips just wait and accept the higher paying batches thats the wonderful benefit of being an independent contractor.
Well I can't disprove a negative so the burden of proof is on you. Show me where in the contract it says this. Which section, subsection, paragraph and clause.
Nothing says you will get deactivated if you don't deliver the groceries ether why not try it an see what happens. The answer is nothing will happen until a customer complains about you then they will take action that includes complaining that you asked for a rating or tips.
Actually if you read the contract (which you clearly haven't) it DOES indeed say that failure to deliver orders is grounds for deactivation.
So I'll encourage you again to actually read the contract you signed and show me where it says asking for tips is verboten.
Not going to argue with you ill just laugh when you get deactivated and then tell you I told you so. Were not all making this up just because Chad get real. Oh by the way I work in Seattle I get 100 buck batches regularly what zone you work in determines your income potential not your silly messages.
2 years, 2000+ batches. Never had a problem.
Bigger Tips= Less Batch payments.
Conclusion= He is a Corporate Crony.
Hmmm.. not sure if trolling or just a complete moron.
First of all, I've analyzed every batch I've ever done and I don't see any connection between high tips and low batch payments. Batch payments are mostly based on miles (not items or units) and have been low across the board for a while now.
Secondly, even if that were true, the batch payment is still based on the customer's PRE-tip. If the customer increases their in-app tip after delivery, Instacart doesn't lower their batch payment. Not only would it be a breach of the contract, but I'm sure it would violate standard labor laws.
These messages tend to get customers to bump-up their in-app tip or to give you additional cash tip at the door.
Sorry you're too stupid to understand how it works.
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