UPDATE: HEY EVERYONE! Be sure to check out part 2! Link to video is in the description! A LOT has changed since this video and there is an update! :) Thank you!!! Hey everyone! I just want to say that this is my personal opinion and experience with boxycharm. Also- I am now quite informed about the morpheme scandal! Thank you all for your concern.
Krystal Kay Beauty I am having trouble on how to use youtube. I use my phone and I think I need to use a laptop or a desktop computer. I don't know how to make my home page look more professional and I don't have any filming equipment. I am 35 with two young boys and makeup is my passion. I wanted to start my channel but I have realized that its way more complicated than I thought. I love watching your videos and hopefully I can learn a few things along the way. Thanks for trying to check me out, very sweet.
Mommytomakeup dorton I made my channel banner using an app! If you have a smartphone look up TH-cam banner or thumbnail maker! Yes, starting a channel can be SUPER overwhelming. It requires a bit of money but if you have an iPhone 6 or better or a good smartphone you should be able record and edit right from your phone (is that what you do now?) I use an actual camera and a MacBook Pro to edit. Thank you so much for watching my videos ❤️ I wish you luck with your channel!!!!
Krystal Kay Beauty. I use my LG phone. I tried my iPad but didn't know how to use movie maker. I also have been working with windows movie maker.. I am just going to buy a camera and try again. Thanks so much.
The LiveGlam scandal has been exposed. Please be careful. Girls in my group have had thousands drained crom accounts. You can watch Hereforthetea for all details. Owner is already on probation for fraud.
As long as you’re charged and receive your box what’s the issue? I think some people think they’re gonna get charged on the first and get their box within 2 days like, relax! If you’re getting your box around the same time every month, what’s the issue? They have thousands of subscribers I’m sure and I doubt they charge everyone’s card the same day and ship everyone’s box out the same day. People need to relax a little I think. Some people have unrealistic expectations I think. Like I said, as long as you get charged and receive your box around the same time every month, what’s the issue?
@@teal_panda_8434 Yep. Raising kids to expect to get what they want when they want it is the opposite of what you want to do if you want to raise kids who grow up to be mature adults. So many people have been raised to bitch and moan and complain until they get their way and they are not even embarrassed about it. I was an Army brat and my Dad refused to tolerate any amount of whining, crying or bitching. I sub to three subscription boxes and between working full time and taking care of my family I don't have time to stalk a subscription box, I get it when I get it and I'm always happy with the value of my boxes. Of course there are a few things I could do without but these companies are catering to a wide variety of people, not just ME.
It’s true, I work for FedEX especially this time of the year. We have HIGH volume of smartpost packages. ALOT of packages show that label have been created. They don’t even get scanned until it gets delivered. Because sometimes, some packages sit on containers & we just sort them without scanning.
love my boxy, but when something arrives damaged. they give charm credits but never have anything you can use the charms on. been waiting 6 months to use my charms.
Thanks for the heads up. I recently cancelled my ipsy bc of just crappy stuff to be honest. The smallest samples I've ever seen. I contemplated boxycharm but very hesitant bc of ipsy.
Bridget White boxycharm is amazing! You should totally try it out :) She's just complaining about something that's really not a big deal. I've been getting boxycharm for years and I've never had a single issue.
I have never had any of these problems and I’ve had Boxy for 6 months. I get all the right shades, my box comes on time, nothing comes broken. I love it. It’s a present to myself every month and I don’t buy as much makeup anymore.
Brandi Giles yes I’ve been loving it too! No issues since the CEO reached out to me and rectified a lot of the issues I was having! :) now I’m happy with it and do unboxings and try on style videos! ❤️
@@KrystalKBeauty Ya, it's too much clutter every month; I'm having shipping issues and false advertising for price issues as well and that's why I went hunting for videos. Glad I wasn't the only one!
I subscribed to Boxy Charm but after being on the waitlist for 2 months I decided to cancel it since I no longer had the money, I email them about it and they say they will get back to me in 48 hours...well after a week of not hearing anything they took me off the waitlist and charged me!
Kasual Beauty I love it also been with it since March and no issues. But I'm also patient. If it doesn't come by the 30 then I'd whine. But I get mine by the 15th. Love it!!!!!
I cheat and i now have the fedex app and it updates wayyyy faster than boxycharm. First of all-I still haven’t received notification from Boxycharm stating I was charged (came out on the second), haven’t said my item has shipped...yet I look at fedex and it shows arriving on the 14th. If a FedEx App can update my shit then BoxyCharm sure as SHIT better be able to do it. I haven’t canceled only because if I get stuff I won’t use I give it away. But it’s sooo frustrating!
Brianna Dillon I won’t, haha. I don’t like morphe that much...the only product I have from them is the Jaclyn Hill palette-best palette ever but I can get sooo many brushes elsewhere! Thanks for letting me know, not good RIGHT before the holidays!!
Wow ... I always wondered why i was billed in the first days of the month and i wouldnt receive the box until the end of the month ... Thanks for explaining it ... So sad though 😥
This just made my mind up about BoxyCharm! Thanks. 😊 Have you heard all the card issues with LiveGlam? Thoughts? I'm on the fence if I should do it or not.
Jessica Walsh I have! I was just informed... however I have frozen my morphe me subscription and I personally have never had any issues! My word of advice would be to use a credit card that has really good fraud protection or PayPal if they take it. That’s what I do!!
Krystal Kay Beauty I saw it in a number of beauty groups I'm in on Facebook . I was actually thinking of signing up for morpheme and liveglam until I saw the posts . I can't afford to be ripped off like that . I can barely afford my shopping addiction as it is !
Sarah Walker sucks because the structure of the morpheme membership is cool! :/ I just want my Jaclyn Hill allure Beauty box and then I’m just don’t with them all.
That’s crazy I’ve been with them for 2 yrs and I love them lol . The shipping is a little annoying if you think about it but I’m usually so busy that I don’t keep track of the package.
Exactly. This person has way too much idle time on her hands if she's constantly thinking about her box and firing off enraged emails to Boxycharm. She should hitch her wagon to causes to really be enraged about like sex trafficking, people who have been wrongly convicted of crimes and sent to prison and on and on and on. She's very spoiled and sheltered if getting a box of makeup late enrages her.
It’s so crazy how bad boxycharm is with customer service all over their Instagram people are just posting about it. I have the same things happen to me with the shipping and the label. So frustrating! I really wish more companies did what morphe me does with the swapping if you don’t like something that would make it so much better! Great video!❤️
Vanessa Lopez right?! I have so many makeup brushes but morpheme rocks and they send the better quality morphe brushes so I’m keeping it for now! Thanks for watching! I was nervous to post this one!
Krystal Kay Beauty they really sound awesome they need to teach other subscription boxes how it’s done. of course I love your videos!❤️ I’m happy your uploaded I think it’s a video that needs to be put out there 😊
I've been going through this for 4 months now since I've signed up. they keep saying they can process my order because if my card..when my info is correct!! I'm about to cancel!!!!!!
Things are totally different now. This is my 2nd year with them and you can see the progress each month. I started getting mine at the end of the month. Now I get mine around the 10th. Naturally is varies bc it goes on a 30 day basis and not a certain date of the month. But now once I get my tracking number it comes before the updated. It's been this way for abt 6 months now. Tbh tho. I've never had an issue. As long as I get the product in good condition I'm happy.
I had the same issue. I had a tracking label for 3 weeks and it went into the next month and still no box. All they said is they were working on getting more product. Nothing makes me cancel something faster than getting charged and no product!
Makeup Junkie right! That’s why I get irritated by the shipping. They just don’t care. They charge you and make you wait and wait, or not even get product at all!
This has been an issue for me too. Half the time they email that they have to reprint a label and ship again. Some months I don’t even get my box until the following month. It’s also an issue with my morphe me brush subscription.
I think BoxyCharm got SWAMPED from all the fantastic reviews... Hence, the waiting list, the shipping delays, and (from what I hear) declining quality. I'm still on the wait list, so I guess I have to wait and see.
I have multiple boxes that say they were delivered that were never delivered. Their customer service is awful and i talk to someone new every time. They tell me that a neighbor must have it or it must have been stolen. I've been at my apartment for a year and this is the only company that I have ever had an issue with.
Right? I love all the makeup and with the amount they get, they could easily afford better customer service. I'm willing to forgive this stuff for superb service ( ala dollar shave club). But I'm seriously considering canceling. I never got my limited edition, complained and one person told me I couldn't get it replaced and then the next said I could. Let's see if I get it, ugh.
Miss Kelly Renee apparently they have had data breaches and people have had their card numbers stolen! So proceed with caution! I recently learned this. Ya can’t win!
Same thing happened to me with boxycharm as your boyfriend like i was literally on my phone when the email came in and logged right in to my account and updated it lets just say ive been on waitlist since ocober as well. Its just bullshit. And atleast u got a response to emails i didnt at all 5 emails no response at all
I like boxy charm for the most part. It get here when it gets here waiting doseny bother me. But I did cancel luxe this month Becuse I was not impressed, but I'm still getting the regular one because I pre paid. I'm sick of them sending out matt lipsticks too and I always get some weird color. I hate how matt lipstick looks on me. I do like the lip glosses.
I subscribed to Boxycharm back in July when they didn't have a waitlist so I didn't have problems with that. I've also never had any shipping issues, though I don't receive my box until the end of the second week or third week of the month. I know many ppl have the issues you talked about though. I'm cancelling my subscription after this month b/c I've decided to go cruelty free and the products just haven't been impressing me honestly. Yes, it's a good value but if you don't really like the products you receive it's not really a good value for you personally.
They left an item out of my box in October and I emailed them to tell them...Well I never heard back from them on it, so I'm out that product! I love boxycharm but as you said, customer service sucks!!!
Jenny Lynch oh wow... that sucks! Yes the box itself is pretty awesome and it’s cool you get full sized high end stuff.. but the customer service makes you not wanna give em your money... regardless of how good of a deal it is!
They've changed a lot of things. Payment usually always comes out on the 1st, and there is no waitlist anymore. I definitely see your frustrations, and I totally understand why you chose to cancel. Its your right as a consumer to take these reasons and not want to take your hard earned money for something that you feel is undeserving, and nobody should tell you otherwise. I just wanted to let people know who may be looking into boxycharm and stumble upon this video, that changes have been made, and they are even making better changes. They will implement a quiz, which in some odd months down the line, you will begin to receive products that better fit your skin color/haircolor/etc. For the time being, there are tons of swap & sell boxycharm groups on Facebook. Also, they will have boxyluxe coming, where you can pay more money to receive more products. You will need to already be a boxycharm member to upgrade, and there may be limited spots for that at first. 💖
I’m actually glad I cancelled boxycharm. Don’t get me wrong I liked the Pur Soirée Diaries palette, tarte lip paint, Becca opal highlighter, but most of the stuff I get I don’t even use it. So finally I cancelled. I joined Tribe Beauty Box instead they are new. They just had their first box. It costs more, but I think the quality is awesome. They send you items for your face, skin prep, eyes, brush, and lips. Which I liked. I got the tarte clay face sculpting palette. I also like that are bi weekly since it does cost5$ including shipping. But I was shocked my package came in 4 days and arrived in Christmas Eve.
This seems to be a hit or miss type of thing.. and it was just a miss for you... I on the other hand never had any issues but I’ve been with them for some time now. I think it’s becoming hard for them to keep up with the demand and so potential subscribers are being lost due to this... well good luck for the future
The same Exact thing is happening to me this month!! I emailed them, told them i havent recieved tracking information and as soon as I did my tracking info updated. ugh!!! makes me so angry!!!
I have never seen any package that ever took as long as Boxycharm to get delivered.....well, QVC does take forever to ship but their orders come in randomly for the most part. Boxycharm knows exactly when they are supposed to be shipping their boxes out. It took FOREVER for me to get my first box. It was past the middle of the month before I received my first box and, of course, when the tracking said it was delivered.....it actually had been handed off to the PO!
I hear you ALL THE WAY! I am awaiting my very LAST Boxycharm box and I am done! I am tired of getting an occasional box that enticises me to stay but sure enough several months later all boxes are not even half good! Also, I'm constantly missing items and have to jump hoops to get my items. Receive broken items and have no chance of getting another because it has to be within 14 days of receiving and usually I do NOT use the products immediately and BOXYCHARM states "Too Late"! I get charged on 2nd or 3rd and ALWAYS receive what I call "second picks" and have asked many times... Why? They say it's random yet go on TH-cam to find same ones get the best box... I am so DONE! Thanks a lot for your video! Enough is enough and more need to speak out!
Nora Grahe thank you! I am so sorry you have had such a bad experience:( I appreciate your support! I have gotten some pretty nasty comments here for posting this.. I guess some people really love boxycharm lol
I agree $21 would be a great deal. But this December box is a joke. The blush palette is so chocky and unpigmented. The Bella Prairie concealer palette is literally rotten it's Rancid it stinks. I entered in a beauty quiz when I signed up with them and have they taken notice of that NO they keep sending me colors that I can't wear and formulas that only emphasized imperfections on mature skin . I'm done.
iciejava agree! I was looking forward to the December box too and it was soooo disappointing I’m about to film my review on it and it’s not going to be good!
Claudia Marcela Romero I think it’s fine for mature skin as I am an older woman who uses the products but when they ask you questions and lead you to believe your box will be tailored to your wants and needs and then send everyone the same stuff then to me, that is unacceptable... you don’t have to be 22 to get and use boxycharm lol
Crystal's Compact thats what i mean....they do say everyone is getting the same stuff and that stuff is never targetted for Mature skin.....so youll be able to use some products but not all of them :(
Claudia Marcela Romero yeah I understand that but they really shouldn’t have everyone do that stupid questionnaire if they don’t use that information to get the proper products to each person.
I must be a lucky one then, I get my box the second week of the month, and their customer service has been great, the best part is that they do send colors that i picked on my profile 🙃
Francesca Brown the products are pretty legit! Just watch out for certain things like not getting confirmation of shipment etc etc! This months box looks pretty good, I’m salty the customer service sucks sooo bad! I’m going to try out Tribe Beauty Box. Check that out if you don’t like body after getting it :) thanks for watching!! ❤️❤️❤️
I am sick of Boxycharm Premium waitlist bs too! I am subscribed to all 3 and have had problems in the past with my regular subscription not renewing. They said it’s my credit card but it’s the company they use for billing! Cust service is awful (watch my video). Now it is happening again and I just emailed them again but getting ready to cancel all 3 subscriptions before I go through it again. Worst experience with any makeup company EVER! I will use the money to buy makeup I actually want. Happy to see I am not alone!
I got off the waiting list last week and I’m still waiting for my shipping number. Let’s see how this goes. I also personally like to get my tracking number so that I would know if Im going to get my box. It’s ridiculous you have to email them every month for tracking when they should do that automatically. Somebody stole my package one time so that’s why I always want to know my tracking number.
MissCheriess exactly! I’ve gotten so many comments from people being like “who cares about shipping?!” I’m like uuhhh WUT?! Lol thanks for watching! ❤️
Krystal Kay Beauty it was easy for them to say that because it didn’t happen to them. If it did, they would also be ranting about it. You’re welcome 😉 I really enjoyed watching it.
My boxycharm used to come at the perfect time every month (around the 15th) and I loved it! Last month, my Cover FX spray bottle came broken and it took weeeeks to finally get a response back from their customer service. They told me they’d send me a replacement product this month. I still haven’t received a box, a tracking email or a response back from customer service about my next box. I’m hoping this doesn’t turn into a trend. It seems everything went downhill from the release of the limited edition box!
Just to let you know if you download the FedEx app and sign up for the FedEx Manager. It will let you know what packages come to you place or post office. I haven't had bad experiences with boxycharm. Since I have the FedEx manager I get notifed a couple of days before my subcriptions send me an email with my tracking. Another subscription to try is Lola
I had this problem with boxy charm I was charged 11/2/17 and I never recived my Nov box to this day. I reached out to them and they sent me a tracking number for October box so I received another tracking for Nov and it was never shipped from the FedEx warehouse. I emailed boxy charm and they basically said that is no longer responsible once it leaves there company. Talked about piss. Boxy charms charge me for December and this time I received email stating my box on the way. If I have the problem I had last month I will cancel them for good.
No same issues. Then I signed up for the BoxyLuxe got an email says that my sec would show the additional charge. Then recieved an email to upgrade to the luxe and now on the wait list.. WTF
June Peterson can’t take advantage of the value if I have to email customer service just to get the box shipped and to receive the product, as explained in this video. Also- the pinned comment also mentions part two of this series :) I have boxycharm no and since the CEO reached out to me, I have had no further issues and enjoy my subscription.
Hi, first time seeing you & I enjoyed this video. I can 💯% relate to this. I also signed up early November to Allure, never got tracking info, just got a box 3 weeks later. Also just received an email saying they were out of the Tarte blush and I would be receiving something else as my gift which I find disappointing and weird that they would notify me a month later. Lastly, I created a second Boxycharm account to try to get a box as a gift and was put in the waitlist. Waited almost 2 months and gave up. And I agree, lately I haven’t liked almost any of the products. The biggest meh moment was when I redeemed boxycharm points only to never receive my products. I emailed customer service, they said they would resend - never got it. I re-emailed them saying I don’t really care at this point but would like to inform you in case of future incidents and they basically replied cool thanks. What?! And as a side note, the whole LE box thing was such a hot mess. Not worth it. Ok, I’m done! Lol thanks for the video xo
They did the same thing to me, I got an email saying come back to boxycharm, limited spots... this is what you will get in your December box...after I fill out my credit card info and place order then it tells me I'm put on the wait list!!! What???? So yeah I don't know when I'm even going to get it, I might just cancel
Beth Cogan they recently emailed me trying to get me back for January 😂 for shits and giggles I went through the motions of rejoining.., sure enough I was about to be put on a waitlist 😂 sooo ridiculous and such a sneaky marketing scheme
Exactly part of the reason I am cancelling. It does not take 5 to 10 days to mail out a box of stuff. Like TF? Nope. I dont pay $21 a month to wait 3 weeks for something I pay for
I used to work at a warehouse, when we would get the order we would create the label and put it on the side. Once the items was pulled then we attached the label and sent it out. So it could sit there for a long time.
I'm having an issue with boxy right now. I purchased the skincare box. Great products Well, I went to use the Elemis night cream, pumped it 20 times, nothing. Next day pumped it 40 times, nothing. E-mailed them, they want a picture. What??? I told them what good is a picture if you can't see the actual pumping? I sent a picture. They write back, the picture doesn't show its defective. WTF!! I told them that. A friend told me to try getting the top off. Low and behold, the top screwed off. Looked inside the can, its EMPTY!!smh! E-mailed them again, haven't heard a word. I'm so over them!
I really hear your frustrations. The only part I would play devils advocate about, is it's possible the shipping label is created around the time a customer is billed (if there's a problem with the payment they probably don't ship the box). Since you were further down the line you got your box later. But for me, Lip Monthly and Beautycon are the boxes I've had issues with, cancellation and refund issues. It took Beautycon tons of emails where they kept telling me the same thing and in total about 8 months to wait for my refund that was over $100 for an annual service (they never sent my initial box which was the reason I signed up so they promised a refund). It was a nightmare and I'll never use either of their services again!
Melissa Thomas yikes!! That’s AWFUL! As far as the label goes- in my experience the label was not created when I was billed. I tried my best to explain this in my video.. I tried my best- I had so many thoughts! Lol it would make sense that the label would be created once billed. That would be awesome actually! I think overall we can all agree that customer service as a whole in this community could be improved! I think all of these comments are great! It really shows the inconsistencies within all of this!
I’ve had the same problems with them..as of now, I’m still waiting for my box and I was charged on the 2nd. Again after 3 months on waitlist! Thanks for being real!
Hey Krystal! I came over from Insta, finally! Great video!!! I wanted to give you a huge heads up with the whole Morphe Me Liveglam subscription. There has recently been a whole slew of people come forward saying that there has been fraudulent charges on their credit cards in varying amounts from different places. All of these people are Liveglam subscribers. Here For the Tea on TH-cam actually has a very informative video on this. Please keep a close eye on your bank account because people are getting charged a lot of money. Xo
I canceled and Boom another box just came today! I logged into my account and see my base was cancelled. So I'm dying to get the email back to find out why I got another box sent to me????
Same thing happens with me about the label being created, but I still get my box around the 15th of every month. One time my card got declined, but my mom generously let me use her card and I emailed them saying I updated my card information, and was automatically billed afterwards. Sucks that they sent you to the back of the waitlist. That’s so fucked.
Krystal Kay Beauty This was wrong of me, but I was on the waitlist earlier this year and I was dying to get the box with the Ofra highlighter. So I emailed them saying I signed up two weeks before my friend, but she wasn’t on the waitlist and I still was. I lied about it just to see what they would say, and they automatically took me off the waitlist. 😂 So I think the waitlist is bullshit considering they automatically took me off after I emailed them complaining. Customer service has always been great to me, sorry for your bad experience. Just subbed to you! Can’t wait to watch your future vids. ❤️
Madison Ozment 😂😂😂 SAVAGE!!! Why ya gotta do what you gotta do!! But that’s interesting... thanks so much!!! That means a lot! I appreciate the support so so much ❤️
i have had success with Dermstore's beautyFIX box. it is mostly skincare items rather than makeup, but for those who love trying new washes, moisturizers, toners, masks etc (i am a huge skincare junkie) it is definitely worth it. my first box was mailed out in maybe 2 days, with tracking information, and i recieved it no lie within 5 days of ordering. no wait list required. the sample sizes are decent too, and they also have full sized items. the value of the boxes is $100+ and the box is only $24.95/mo.
KrystalKBeauty i would love to hear which ones you're liking right now! i found this video today because i nust subscribed to boxycharm a couple of weeks ago, and i was wondering how people were liking it. this video may have scared me a bit, haha!
Emily Burgess I am going to be making a follow up video to this :) let’s just say the CEO reached out to me and saw this video! I’m going to share my experience with literally every subscription I’ve tried
KrystalKBeauty awesome! i subscribed and turned on notifications, so I'll be looking forward to it. until then, im going to check out some of your other videos :)
I’ve been with boxycharm for two years. I get charged within the first 3 days of the month, get my box every month between the 10th-25th. I hardly ever get a shipping notification but it hasn’t bothered me because I know my box will come before the end of the month. The value of the box is always more than what I pay so I don’t get upset over products that my not work for my skin or style. I think twice I’ve had damaged products come in but I just take a pic and email them and the next month I end up with an extra item in the box to compensate or replace the damaged one. However, I have never tried to cancel and then try to sign up again.
It's WILD that you've never had a problem with Morpheme... just days after I signed up my card was compromised and there are thousands of others in the same boat. You might want to cancel that sub.
Press 92 in front of your tracking number while tracking it. It will update where your package is each time you start your tracking number with 92. And you can actually can watch it. Travel all the way to your town or your home. I also hate the shipping situation. But I love my box. Every month. So the waits worth it.
I️ wouldn’t even get a tracking number until AFTER I️ got my box every month. I️ feel like most products lately are products from good brands, but their dud products that didn’t sell.
What mascara are you wearing here? I love that it makes your lashes look long and voluminous but everyday natural at the same time. Thank you for your honest nom-sensationalist review.
I’m play at Sephora play box is the same problem each month the same problem they take off there money on the first each month and I receive my box on 25 or 22 r months you absolutely correct I don’t kno why I’m use to now , I wanted try this box
same thing happened to me with the credit card being "expired"! When I emailed asking about it, they said it just happens sometimes...but if the billing service often makes mistakes like this why not switch provider?? 🤔
This is why I cancelled my ipsy! I never had problems with BoxyCharm (thankfully) but my ipsy would ship AFTER my roommate would receive hers and then it would sit at the post office for two weeks. I would receive my March BoxyCharm before my February ipsy. I emailed ipsy multiple times and they never got back to me. Sad days.
I just canceled my subscription. I know people rave about this subscription, and I get it, but it isn't for me. This month's box was not good. I'm only keeping 2 of the items and the rest I've put up to swap. This was the same case with the first box I received. Maybe I'll sign-up again sometime down the line but not now.
Last month I was charged for my box. However I never received it. So I emailed them weeks ago and still no response ugggh. Their CS is horrible. This months box was all bad except two things.
I agree with the shipping, I only get mine on the west coast, later in the month, it sucks because they already have spoilers for the next month out. But idc because I'm happy with my boxes and the deal is amazing.
I have never had a problem with boxy charm. I get it every month, sometimes at different times of the month. I get my email and I know it will be at my house in about a week. You still get it by the end of the month. Its always received. Not only that but I have also had a few items damaged in the mail and they have worked so well with getting back to me right away and replacing items.
boxy charm is okay. some months the products are amazing, some months just alright but overall it's worth the money. I was on the waitlist for like 3 weeks and then a few weeks later i received my box. Just dont see the big deal with the tracking/shipping if youre going to get the box anyway?
Well if the label prints for shipping but shows no tracking info and no acknowledgment that the shipper has received the item, that is concerning because at that point you don't know if you're going to get the box. As I explained in the video, I would have to message them just to get the tracking info. I basically wasn't even getting shipping notifications until I reached out to them. That might not be an issue to you, but others it is. If I am paying for something, I expect to receive the item faster than 3 or 4 weeks after I am charged.
I'm so sorry, what a nightmare!!! I'm not going to mess with my Boxycharm subscription. I was on the list for 3 weeks and it's been fine since. I better not take a break 🙄. I had the same problem with Allure, it was a great subscription box but I just couldn't deal ♥
Girl this is my second month getting boxycharm and the waiting is really pissing me off, they charged my card on the 3rd and it still says shipping, but no tracking number. They really need to get thier shit together, I went to thier Instagram and every freaking comment is someone going through crap like me and you.
How did you candle with them. I’ve tried emailing and calling (888) and (305) I moved to a different address, and for 4 months I can’t get a hold of them to change it.
I like how u didn’t say anything negative like other you tubers. They would have definitely gone on about it, in a different way ( as in negativity and to get good laughs and likes ).I just happen to run into this video. How I ran into it, I have no clue. All I wanted to say is that I like ur attitude on the matter and I think you said what was necessary. You go girl !!!!
O wow, thats so unfortunate! Ive been with boxycharm for over a year and I've had nothing but a great experience with them and their customer service. Thanks for sharing...gr8 video!
I was waitlisted for 3 months without any payment issue emails. I am still enjoying it though. As long as i get my box i dont really mind waiting for tracking info
Thanks for making this video, super informative. I’ve been debating for months on whether or not to get this box... especially because it obviously isn’t cheap, and I’m in college and need every penny possible. But he excitement of a box of surprises is such an exciting thing.... but I think I’ll lay off the idea of it for now! Atleast until they get a little more consistent.
I have heard stories about bad customer service for multiple subscription boxes. The only experience I have is with Ipsy, a couple times at that. Ipsy's customer service (in my opinion) is amazing! They're very nice, very professional, and get back to you within 24-48 hours. The first problem I had was more of a paypal issue that ipsy where I got charged twice because paypal charged the wrong card (even though I chose the right one? I'm still not sure how that happened). Ipsy responded within 24 hours and had it refunded to me within a week (they had to do some back and forth with paypal). The second time was recently where they actually shipped my bag to the wrong address. I explained the situation and now I have a new replacement bag on the way! I love ipsy and really can't complain for only $10 a month!
Thinking about leaving boxycharm Too! Their customer service is HORRIBLE! Can’t get to them, they ignore your emails or comments. I can’t review anything anymore and can’t change my performances! Still haven’t heard from them!
I saw an ad on Instagram from boxy saying I would get those specific products. This was in early October and they had a cute palette so I ordered. They had me on a waitlist until December and then out of the blue they take money from my account. They really should warn someone
Omg yes! My friend had major issues with them. They charged her account and then told her she didn’t have an account and that the box wasn’t coming and that she’d be refunded in like 3-5 days and couldn’t get the box. And then I’ve not had trouble with them yet, but it’s only been a month. But I have had trouble with allure that is the same as your issues with them and also the same issue with shipping and taking forever with lip monthly! What’s up with companies and shipping? It’s cuz it’s free shipping
KrystalKBeauty honestly same! It’s making me doubt subscriptions at all but I really love getting makeup, skincare and hair care for cheaper than I’d get buying the things I want individually though! It’s got me conflicted! I’ve tried out boxycharm, Ipsy, Birchbox, allure, lipmonthly and about to try out fabfitfun on my channel and the only one I’ve been impressed with is fabfitfun. It hasn’t come yet, but I bought my first box the other day and already they’ve curated it, shipped it and it’s almost here! It just shipped yesterday, so that’s amazing to me!
If you're getting your box at the end of the month every month you're still getting them exactly a month apart... do you want to get them sooner than a month like what's the issue?? Like if you get it on the 29th every month you're still waiting only one month in between??
“Literally” have never had any of these problems ... been a customer for over a year.. who cares how they print the labels or ship the boxes? As long as it gets to you.
I recently just finally received my August and September Boxycharm (it is October 4th currently). When I emailed them to say I hadn't received my boxes all they kept doing was sending another box out... Doesn't solve the problem that they either had my shipping address wrong or they were sending prohibited items into Canada.
Yes same with me! This box is my 3rd one and each month I received my boxes a week before my next mnths bill! I was like wtf(excuse my Canadian language lol.) And also the products they send are ones that are not even personalized to my skin tone. (Hints why I liked Ipsy but i didn't want travel size.) Well that's my rant hun lol. I'm going to continue with it only because its easy to sell or trade with other subscribers across Canada. Thanks for you opinion and you are a beauty!!!! 😊😊
Be careful with the Live Glam subscriptions!!! I have had a couple friends tell me their cards were compromised when they canceled. One of my friends has their card maxed out upon cancellation. There is a lot of credit card fraud going on.The ones my friends were subbed to were Morphe Me and Kiss Me.
Krystal Kay Beauty I didn't see that. I'm sorry for restating it! I just want everyone to be safe during the holidays and all the time for that matter! 😊
same deal they charge me the 2nd of the month. and by the 15th if I email them and ask where is the box? then they send me trakin infor and i get box in few days. i never get it before the 15 but they take my money on the 2nd. and i never get traking info emailed to me at all unless i email 1st and ask. is like i have to remind them to send it to me every month or what? ill get it on the 30th? that shit does piss me off. then evryone and their mother on youtube who are affiliated gets it by the 5th of the month but fuck the rest of us pesants i guess.
I 've heard the same from other people...them saying the card is expired/ didn't go through. So back on the waitlist. Its a flat out lie that all these cards are expired/ no good.
I have been receiving boxy charm for well over a year. I have never had this happen to me. My payment is withdrawn from my account around the 1st of the month and I always receive my shipment somewhere around the 10th Like clockwork. Just like anything else with holidays and things like that the postal service is going to be backed up and you might not always get it on the same exact day. But it's always pretty close. Other than not always getting the exact shade of lip stick That I would like... I love my boxy charm.
Personally I enjoy opening my Boxy Charm boxes. Its like a nice gift for myself each month. I usually receive my box by the 17th of the month. It's worth the wait. Quality make- up for $21 a month. I don't have any complaints. Maybe too many matte lip colors but besides that I'm happy. Boxy Charm rocks!! 💃😘
Getting the box is great... their customer service isn’t. Which is the main issue expressed in this video. Who doesn’t love getting stuff in the mail? But it’s nice to know it’s actually coming to you..
UPDATE: HEY EVERYONE! Be sure to check out part 2! Link to video is in the description! A LOT has changed since this video and there is an update! :) Thank you!!!
Hey everyone! I just want to say that this is my personal opinion and experience with boxycharm. Also- I am now quite informed about the morpheme scandal! Thank you all for your concern.
I got the same message and there is nothing wrong with my card, either.
Krystal Kay Beauty
I am having trouble on how to use youtube. I use my phone and I think I need to use a laptop or a desktop computer. I don't know how to make my home page look more professional and I don't have any filming equipment. I am 35 with two young boys and makeup is my passion. I wanted to start my channel but I have realized that its way more complicated than I thought. I love watching your videos and hopefully I can learn a few things along the way. Thanks for trying to check me out, very sweet.
Mommytomakeup dorton I made my channel banner using an app! If you have a smartphone look up TH-cam banner or thumbnail maker! Yes, starting a channel can be SUPER overwhelming. It requires a bit of money but if you have an iPhone 6 or better or a good smartphone you should be able record and edit right from your phone (is that what you do now?) I use an actual camera and a MacBook Pro to edit.
Thank you so much for watching my videos ❤️ I wish you luck with your channel!!!!
Krystal Kay Beauty.
I use my LG phone. I tried my iPad but didn't know how to use movie maker. I also have been working with windows movie maker.. I am just going to buy a camera and try again. Thanks so much.
The LiveGlam scandal has been exposed. Please be careful. Girls in my group have had thousands drained crom accounts. You can watch Hereforthetea for all details. Owner is already on probation for fraud.
It doesn't really both me to wait for my Boxycharm....it will get here when it gets here. The products I have received, I really do enjoy.
I agree, I feel like people get charged on the 1st and expect their box by the 5th
As long as you’re charged and receive your box what’s the issue? I think some people think they’re gonna get charged on the first and get their box within 2 days like, relax! If you’re getting your box around the same time every month, what’s the issue? They have thousands of subscribers I’m sure and I doubt they charge everyone’s card the same day and ship everyone’s box out the same day. People need to relax a little I think. Some people have unrealistic expectations I think. Like I said, as long as you get charged and receive your box around the same time every month, what’s the issue?
You sound like a grown adult who doesn't expect instant gratification.
You guys are my people. I think the entitlement has gotten worse. People want instant boxes with $300 worth of high end makeup
@@teal_panda_8434 Yep. Raising kids to expect to get what they want when they want it is the opposite of what you want to do if you want to raise kids who grow up to be mature adults. So many people have been raised to bitch and moan and complain until they get their way and they are not even embarrassed about it. I was an Army brat and my Dad refused to tolerate any amount of whining, crying or bitching. I sub to three subscription boxes and between working full time and taking care of my family I don't have time to stalk a subscription box, I get it when I get it and I'm always happy with the value of my boxes. Of course there are a few things I could do without but these companies are catering to a wide variety of people, not just ME.
It’s true, I work for FedEX especially this time of the year. We have HIGH volume of smartpost packages. ALOT of packages show that label have been created. They don’t even get scanned until it gets delivered. Because sometimes, some packages sit on containers & we just sort them without scanning.
that is exactly why I cancelled... it takes too long to get the box... by the time u get the box a new one is coming out 😒
Delia Marie and that’s not cool! I’m glad you understand!
love my boxy, but when something arrives damaged. they give charm credits but never have anything you can use the charms on. been waiting 6 months to use my charms.
Thanks for the heads up. I recently cancelled my ipsy bc of just crappy stuff to be honest. The smallest samples I've ever seen. I contemplated boxycharm but very hesitant bc of ipsy.
Bridget White boxycharm is amazing! You should totally try it out :) She's just complaining about something that's really not a big deal. I've been getting boxycharm for years and I've never had a single issue.
I have never had any of these problems and I’ve had Boxy for 6 months. I get all the right shades, my box comes on time, nothing comes broken. I love it. It’s a present to myself every month and I don’t buy as much makeup anymore.
Brandi Giles yes I’ve been loving it too! No issues since the CEO reached out to me and rectified a lot of the issues I was having! :) now I’m happy with it and do unboxings and try on style videos! ❤️
I'm sorry you had bad experiences with boxycharm :( I love my boxy 💞
Kali Wenck-Bergman I tried everything I could to just get that damn box back lol I GIVE UP!!
Krystal Kay Beauty you can unbox mine 😂
Me too💜💕
I love boxycharm, they even replace the items I get broken and in my experience they have great customer service!❤️
Elizabeth Liranzo I have a follow up video planned- the CEO of boxycharm saw this video... let’s just say they may have redeemed themselves with me 😉
I cancelled all my subscription boxes EXCEPT for Boxycharm.
So did I, and I love the boxyluxe totally worth it.i dont mind waiting
@@naybojorquez9641 yup
Watching this now as I deal with a ton of issues from them as well.
Inaxa Rose I am totally done with them. Most of my issues were resolved but I found that I just don’t use the products!
@@KrystalKBeauty Ya, it's too much clutter every month; I'm having shipping issues and false advertising for price issues as well and that's why I went hunting for videos. Glad I wasn't the only one!
I subscribed to Boxy Charm but after being on the waitlist for 2 months I decided to cancel it since I no longer had the money, I email them about it and they say they will get back to me in 48 hours...well after a week of not hearing anything they took me off the waitlist and charged me!
Haley Jenkins good lord 🙄 their customer service is AWFUL!!
oh see I LOOOOOVE Boxycharm so so so so much. and it's getting better and better each month. I've been with them for 3 years.
Kasual Beauty I love it also been with it since March and no issues. But I'm also patient. If it doesn't come by the 30 then I'd whine. But I get mine by the 15th. Love it!!!!!
Kasual Beauty I loooove them too.. it’s like Christmas every month..
Wow
@@kimphillips7700 yup
I cheat and i now have the fedex app and it updates wayyyy faster than boxycharm. First of all-I still haven’t received notification from Boxycharm stating I was charged (came out on the second), haven’t said my item has shipped...yet I look at fedex and it shows arriving on the 14th. If a FedEx App can update my shit then BoxyCharm sure as SHIT better be able to do it. I haven’t canceled only because if I get stuff I won’t use I give it away. But it’s sooo frustrating!
#punt
Krystal Kay Beauty I need to get on morphe me!
Sarah D dont!!!! Tons of people who were signed up just got their cards hacked.
Brianna Dillon I won’t, haha. I don’t like morphe that much...the only product I have from them is the Jaclyn Hill palette-best palette ever but I can get sooo many brushes elsewhere! Thanks for letting me know, not good RIGHT before the holidays!!
They don’t send payment emails besides the very first one when you sign up . Everyone i know doesn’t get one .
Worth the wait! Better than going to the store. I love boxycharm! Just be patient.
maria contreras girl this isn’t about patience.
Wow ... I always wondered why i was billed in the first days of the month and i wouldnt receive the box until the end of the month ... Thanks for explaining it ... So sad though 😥
This just made my mind up about BoxyCharm! Thanks. 😊 Have you heard all the card issues with LiveGlam? Thoughts? I'm on the fence if I should do it or not.
Jessica Walsh I have! I was just informed... however I have frozen my morphe me subscription and I personally have never had any issues! My word of advice would be to use a credit card that has really good fraud protection or PayPal if they take it. That’s what I do!!
Liveglam is a scam . Watch some TH-cam videos about it . The founder is a scammer
Sarah Walker oooh girl you’re not lyin! I looked into it and I had NO clue! No good at ALL!
Krystal Kay Beauty I saw it in a number of beauty groups I'm in on Facebook . I was actually thinking of signing up for morpheme and liveglam until I saw the posts . I can't afford to be ripped off like that . I can barely afford my shopping addiction as it is !
Sarah Walker sucks because the structure of the morpheme membership is cool! :/ I just want my Jaclyn Hill allure Beauty box and then I’m just don’t with them all.
That’s crazy I’ve been with them for 2 yrs and I love them lol . The shipping is a little annoying if you think about it but I’m usually so busy that I don’t keep track of the package.
Exactly. This person has way too much idle time on her hands if she's constantly thinking about her box and firing off enraged emails to Boxycharm. She should hitch her wagon to causes to really be enraged about like sex trafficking, people who have been wrongly convicted of crimes and sent to prison and on and on and on. She's very spoiled and sheltered if getting a box of makeup late enrages her.
It’s so crazy how bad boxycharm is with customer service all over their Instagram people are just posting about it. I have the same things happen to me with the shipping and the label. So frustrating!
I really wish more companies did what morphe me does with the swapping if you don’t like something that would make it so much better! Great video!❤️
Vanessa Lopez right?! I have so many makeup brushes but morpheme rocks and they send the better quality morphe brushes so I’m keeping it for now! Thanks for watching! I was nervous to post this one!
Krystal Kay Beauty they really sound awesome they need to teach other subscription boxes how it’s done. of course I love your videos!❤️ I’m happy your uploaded I think it’s a video that needs to be put out there 😊
I've been going through this for 4 months now since I've signed up. they keep saying they can process my order because if my card..when my info is correct!! I'm about to cancel!!!!!!
E Jebril that’s sooo frustrating!!! I’m sorry :(
Things are totally different now. This is my 2nd year with them and you can see the progress each month. I started getting mine at the end of the month. Now I get mine around the 10th. Naturally is varies bc it goes on a 30 day basis and not a certain date of the month. But now once I get my tracking number it comes before the updated. It's been this way for abt 6 months now.
Tbh tho. I've never had an issue. As long as I get the product in good condition I'm happy.
Well, you sound like a reasonable adult.
I had the same issue. I had a tracking label for 3 weeks and it went into the next month and still no box. All they said is they were working on getting more product. Nothing makes me cancel something faster than getting charged and no product!
Makeup Junkie right! That’s why I get irritated by the shipping. They just don’t care. They charge you and make you wait and wait, or not even get product at all!
thanks for your very honest video! Bad customer service is the most infuriating- it matters a lot to brand perception and brand reputation!
This has been an issue for me too. Half the time they email that they have to reprint a label and ship again. Some months I don’t even get my box until the following month. It’s also an issue with my morphe me brush subscription.
I think BoxyCharm got SWAMPED from all the fantastic reviews... Hence, the waiting list, the shipping delays, and (from what I hear) declining quality. I'm still on the wait list, so I guess I have to wait and see.
I have multiple boxes that say they were delivered that were never delivered. Their customer service is awful and i talk to someone new every time. They tell me that a neighbor must have it or it must have been stolen. I've been at my apartment for a year and this is the only company that I have ever had an issue with.
Miss Kelly Renee so lame! And frustrating!!
Right? I love all the makeup and with the amount they get, they could easily afford better customer service. I'm willing to forgive this stuff for superb service ( ala dollar shave club). But I'm seriously considering canceling. I never got my limited edition, complained and one person told me I couldn't get it replaced and then the next said I could. Let's see if I get it, ugh.
I wish you luck!!! Keep me posted!
Will do, and I will need it! You had me thinking about that morphe box!
Miss Kelly Renee apparently they have had data breaches and people have had their card numbers stolen! So proceed with caution! I recently learned this. Ya can’t win!
Same thing happened to me with boxycharm as your boyfriend like i was literally on my phone when the email came in and logged right in to my account and updated it lets just say ive been on waitlist since ocober as well. Its just bullshit. And atleast u got a response to emails i didnt at all 5 emails no response at all
I like boxy charm for the most part. It get here when it gets here waiting doseny bother me. But I did cancel luxe this month Becuse I was not impressed, but I'm still getting the regular one because I pre paid. I'm sick of them sending out matt lipsticks too and I always get some weird color. I hate how matt lipstick looks on me. I do like the lip glosses.
Yah I agree, I have mentioned it in my videos in the past too, they do need to get that under control!
I subscribed to Boxycharm back in July when they didn't have a waitlist so I didn't have problems with that. I've also never had any shipping issues, though I don't receive my box until the end of the second week or third week of the month. I know many ppl have the issues you talked about though. I'm cancelling my subscription after this month b/c I've decided to go cruelty free and the products just haven't been impressing me honestly. Yes, it's a good value but if you don't really like the products you receive it's not really a good value for you personally.
They left an item out of my box in October and I emailed them to tell them...Well I never heard back from them on it, so I'm out that product! I love boxycharm but as you said, customer service sucks!!!
Jenny Lynch oh wow... that sucks! Yes the box itself is pretty awesome and it’s cool you get full sized high end stuff.. but the customer service makes you not wanna give em your money... regardless of how good of a deal it is!
Krystal Kay Beauty true!! Thanks for replying sweet lady ❤️
They've changed a lot of things. Payment usually always comes out on the 1st, and there is no waitlist anymore.
I definitely see your frustrations, and I totally understand why you chose to cancel. Its your right as a consumer to take these reasons and not want to take your hard earned money for something that you feel is undeserving, and nobody should tell you otherwise.
I just wanted to let people know who may be looking into boxycharm and stumble upon this video, that changes have been made, and they are even making better changes. They will implement a quiz, which in some odd months down the line, you will begin to receive products that better fit your skin color/haircolor/etc.
For the time being, there are tons of swap & sell boxycharm groups on Facebook.
Also, they will have boxyluxe coming, where you can pay more money to receive more products. You will need to already be a boxycharm member to upgrade, and there may be limited spots for that at first.
💖
PinkFreud 89 there is a part two to this video :) I am actually subscribed to boxycharm and I love it!
I’m actually glad I cancelled boxycharm. Don’t get me wrong I liked the Pur Soirée Diaries palette, tarte lip paint, Becca opal highlighter, but most of the stuff I get I don’t even use it. So finally I cancelled. I joined Tribe Beauty Box instead they are new. They just had their first box. It costs more, but I think the quality is awesome. They send you items for your face, skin prep, eyes, brush, and lips. Which I liked. I got the tarte clay face sculpting palette. I also like that are bi weekly since it does cost5$ including shipping. But I was shocked my package came in 4 days and arrived in Christmas Eve.
Adrianna Aaliyah oh cool I’ll have to check that out!!
It hasn't changed I'm cant wait til my 3 months is over. Damn shame just got my December box. It's almost January
This seems to be a hit or miss type of thing.. and it was just a miss for you... I on the other hand never had any issues but I’ve been with them for some time now. I think it’s becoming hard for them to keep up with the demand and so potential subscribers are being lost due to this... well good luck for the future
The same Exact thing is happening to me this month!! I emailed them, told them i havent recieved tracking information and as soon as I did my tracking info updated. ugh!!! makes me so angry!!!
I have never seen any package that ever took as long as Boxycharm to get delivered.....well, QVC does take forever to ship but their orders come in randomly for the most part. Boxycharm knows exactly when they are supposed to be shipping their boxes out. It took FOREVER for me to get my first box. It was past the middle of the month before I received my first box and, of course, when the tracking said it was delivered.....it actually had been handed off to the PO!
Ellie L Lol ohhhh QVC... I cancelled an order and it showed up less than a week later 😐 Try to cancel and they deliver it faster than ever! 🤣
I hear you ALL THE WAY! I am awaiting my very LAST Boxycharm box and I am done! I am tired of getting an occasional box that enticises me to stay but sure enough several months later all boxes are not even half good! Also, I'm constantly missing items and have to jump hoops to get my items. Receive broken items and have no chance of getting another because it has to be within 14 days of receiving and usually I do NOT use the products immediately and BOXYCHARM states "Too Late"! I get charged on 2nd or 3rd and ALWAYS receive what I call "second picks" and have asked many times... Why? They say it's random yet go on TH-cam to find same ones get the best box... I am so DONE! Thanks a lot for your video! Enough is enough and more need to speak out!
Nora Grahe thank you! I am so sorry you have had such a bad experience:( I appreciate your support! I have gotten some pretty nasty comments here for posting this.. I guess some people really love boxycharm lol
I agree $21 would be a great deal. But this December box is a joke. The blush palette is so chocky and unpigmented. The Bella Prairie concealer palette is literally rotten it's Rancid it stinks. I entered in a beauty quiz when I signed up with them and have they taken notice of that NO they keep sending me colors that I can't wear and formulas that only emphasized imperfections on mature skin . I'm done.
iciejava agree! I was looking forward to the December box too and it was soooo disappointing I’m about to film my review on it and it’s not going to be good!
I think boxycharm is not for older skins
Claudia Marcela Romero I think it’s fine for mature skin as I am an older woman who uses the products but when they ask you questions and lead you to believe your box will be tailored to your wants and needs and then send everyone the same stuff then to me, that is unacceptable... you don’t have to be 22 to get and use boxycharm lol
Crystal's Compact thats what i mean....they do say everyone is getting the same stuff and that stuff is never targetted for Mature skin.....so youll be able to use some products but not all of them :(
Claudia Marcela Romero yeah I understand that but they really shouldn’t have everyone do that stupid questionnaire if they don’t use that information to get the proper products to each person.
I must be a lucky one then, I get my box the second week of the month, and their customer service has been great, the best part is that they do send colors that i picked on my profile 🙃
I get my first boxycharm this month.. I was on the wait list for SO long.. now I’m nervous!
Francesca Brown the products are pretty legit! Just watch out for certain things like not getting confirmation of shipment etc etc! This months box looks pretty good, I’m salty the customer service sucks sooo bad! I’m going to try out Tribe Beauty Box. Check that out if you don’t like body after getting it :) thanks for watching!! ❤️❤️❤️
Krystal Kay Beauty riiight well ive never gotten a confirmation of shipping for this month yet! 😱🌪 stuff looks good this month tho!
Don't be ! Its the best !! So worth the $$ overall & I've never had any issues with my boxes.
Don’t be nervous, it’s a wonderful subscription, I’ve been with them for 3 years!
I am sick of Boxycharm Premium waitlist bs too! I am subscribed to all 3 and have had problems in the past with my regular subscription not renewing. They said it’s my credit card but it’s the company they use for billing! Cust service is awful (watch my video). Now it is happening again and I just emailed them again but getting ready to cancel all 3 subscriptions before I go through it again. Worst experience with any makeup company EVER! I will use the money to buy makeup I actually want. Happy to see I am not alone!
I got off the waiting list last week and I’m still waiting for my shipping number. Let’s see how this goes. I also personally like to get my tracking number so that I would know if Im going to get my box. It’s ridiculous you have to email them every month for tracking when they should do that automatically. Somebody stole my package one time so that’s why I always want to know my tracking number.
MissCheriess exactly! I’ve gotten so many comments from people being like “who cares about shipping?!” I’m like uuhhh WUT?! Lol thanks for watching! ❤️
Krystal Kay Beauty it was easy for them to say that because it didn’t happen to them. If it did, they would also be ranting about it. You’re welcome 😉 I really enjoyed watching it.
MissCheriess so true lol
My boxycharm used to come at the perfect time every month (around the 15th) and I loved it! Last month, my Cover FX spray bottle came broken and it took weeeeks to finally get a response back from their customer service. They told me they’d send me a replacement product this month. I still haven’t received a box, a tracking email or a response back from customer service about my next box. I’m hoping this doesn’t turn into a trend. It seems everything went downhill from the release of the limited edition box!
:(
Just to let you know if you download the FedEx app and sign up for the FedEx Manager. It will let you know what packages come to you place or post office. I haven't had bad experiences with boxycharm. Since I have the FedEx manager I get notifed a couple of days before my subcriptions send me an email with my tracking.
Another subscription to try is Lola
I had this problem with boxy charm I was charged 11/2/17 and I never recived my Nov box to this day. I reached out to them and they sent me a tracking number for October box so I received another tracking for Nov and it was never shipped from the FedEx warehouse. I emailed boxy charm and they basically said that is no longer responsible once it leaves there company. Talked about piss. Boxy charms charge me for December and this time I received email stating my box on the way. If I have the problem I had last month I will cancel them for good.
bestface4ward daaaaang! That’s just wrong!
No same issues. Then I signed up for the BoxyLuxe got an email says that my sec would show the additional charge. Then recieved an email to upgrade to the luxe and now on the wait list.. WTF
I have no issues with Boxycharm. As long as they ship my box someday in the month I could care less. The values are insane. I don't get the problem.
June Peterson can’t take advantage of the value if I have to email customer service just to get the box shipped and to receive the product, as explained in this video. Also- the pinned comment also mentions part two of this series :) I have boxycharm no and since the CEO reached out to me, I have had no further issues and enjoy my subscription.
Hi, first time seeing you & I enjoyed this video. I can 💯% relate to this. I also signed up early November to Allure, never got tracking info, just got a box 3 weeks later. Also just received an email saying they were out of the Tarte blush and I would be receiving something else as my gift which I find disappointing and weird that they would notify me a month later. Lastly, I created a second Boxycharm account to try to get a box as a gift and was put in the waitlist. Waited almost 2 months and gave up. And I agree, lately I haven’t liked almost any of the products. The biggest meh moment was when I redeemed boxycharm points only to never receive my products. I emailed customer service, they said they would resend - never got it. I re-emailed them saying I don’t really care at this point but would like to inform you in case of future incidents and they basically replied cool thanks. What?! And as a side note, the whole LE box thing was such a hot mess. Not worth it.
Ok, I’m done! Lol thanks for the video xo
They did the same thing to me, I got an email saying come back to boxycharm, limited spots... this is what you will get in your December box...after I fill out my credit card info and place order then it tells me I'm put on the wait list!!! What???? So yeah I don't know when I'm even going to get it, I might just cancel
Beth Cogan they recently emailed me trying to get me back for January 😂 for shits and giggles I went through the motions of rejoining.., sure enough I was about to be put on a waitlist 😂 sooo ridiculous and such a sneaky marketing scheme
Exactly part of the reason I am cancelling. It does not take 5 to 10 days to mail out a box of stuff. Like TF? Nope. I dont pay $21 a month to wait 3 weeks for something I pay for
OK. Then take your $21.00 and spend it at Ulta.
I used to work at a warehouse, when we would get the order we would create the label and put it on the side. Once the items was pulled then we attached the label and sent it out. So it could sit there for a long time.
I'm having an issue with boxy right now. I purchased the skincare box. Great products
Well, I went to use the Elemis night cream, pumped it 20 times, nothing. Next day pumped it 40 times, nothing. E-mailed them, they want a picture. What??? I told them what good is a picture if you can't see the actual pumping? I sent a picture. They write back, the picture doesn't show its defective. WTF!! I told them that. A friend told me to try getting the top off. Low and behold, the top screwed off. Looked inside the can, its EMPTY!!smh! E-mailed them again, haven't heard a word. I'm so over them!
Mimi Me that’s just crappy! I am so over companies just money grabbing and giving the middle finger to their paying customers!
Can you send them a short video of you attempting to pump?
I really hear your frustrations. The only part I would play devils advocate about, is it's possible the shipping label is created around the time a customer is billed (if there's a problem with the payment they probably don't ship the box). Since you were further down the line you got your box later. But for me, Lip Monthly and Beautycon are the boxes I've had issues with, cancellation and refund issues. It took Beautycon tons of emails where they kept telling me the same thing and in total about 8 months to wait for my refund that was over $100 for an annual service (they never sent my initial box which was the reason I signed up so they promised a refund). It was a nightmare and I'll never use either of their services again!
Melissa Thomas yikes!! That’s AWFUL! As far as the label goes- in my experience the label was not created when I was billed. I tried my best to explain this in my video.. I tried my best- I had so many thoughts! Lol it would make sense that the label would be created once billed. That would be awesome actually! I think overall we can all agree that customer service as a whole in this community could be improved! I think all of these comments are great! It really shows the inconsistencies within all of this!
I am currently on the waiting list for BoxyCharm and really wish I would have seen this before I signed up! Try to let you know how it goes.
Sorry to hear of your experience! 👩🏻🔬
I’ve had the same problems with them..as of now, I’m still waiting for my box and I was charged on the 2nd. Again after 3 months on waitlist! Thanks for being real!
Hey Krystal! I came over from Insta, finally! Great video!!! I wanted to give you a huge heads up with the whole Morphe Me Liveglam subscription. There has recently been a whole slew of people come forward saying that there has been fraudulent charges on their credit cards in varying amounts from different places. All of these people are Liveglam subscribers. Here For the Tea on TH-cam actually has a very informative video on this. Please keep a close eye on your bank account because people are getting charged a lot of money. Xo
Crystal R hey girl!! Thanks for stopping by! Yes I have heard about the morpheme stuff- totally disappointing!
I canceled and Boom another box just came today! I logged into my account and see my base was cancelled. So I'm dying to get the email back to find out why I got another box sent to me????
Same thing happens with me about the label being created, but I still get my box around the 15th of every month. One time my card got declined, but my mom generously let me use her card and I emailed them saying I updated my card information, and was automatically billed afterwards. Sucks that they sent you to the back of the waitlist. That’s so fucked.
Madison Ozment it’s so weird how random customer service is. If only it was consistent! Thanks for watching :) ❤️
Krystal Kay Beauty This was wrong of me, but I was on the waitlist earlier this year and I was dying to get the box with the Ofra highlighter. So I emailed them saying I signed up two weeks before my friend, but she wasn’t on the waitlist and I still was. I lied about it just to see what they would say, and they automatically took me off the waitlist. 😂 So I think the waitlist is bullshit considering they automatically took me off after I emailed them complaining. Customer service has always been great to me, sorry for your bad experience. Just subbed to you! Can’t wait to watch your future vids. ❤️
Madison Ozment 😂😂😂 SAVAGE!!! Why ya gotta do what you gotta do!! But that’s interesting... thanks so much!!! That means a lot! I appreciate the support so so much ❤️
i have had success with Dermstore's beautyFIX box. it is mostly skincare items rather than makeup, but for those who love trying new washes, moisturizers, toners, masks etc (i am a huge skincare junkie) it is definitely worth it. my first box was mailed out in maybe 2 days, with tracking information, and i recieved it no lie within 5 days of ordering. no wait list required. the sample sizes are decent too, and they also have full sized items. the value of the boxes is $100+ and the box is only $24.95/mo.
Emily Burgess I’ll have to check that out! I have found sooo many new subscription boxes since I posted this video. Thank you! ❤️
KrystalKBeauty i would love to hear which ones you're liking right now! i found this video today because i nust subscribed to boxycharm a couple of weeks ago, and i was wondering how people were liking it. this video may have scared me a bit, haha!
Emily Burgess I am going to be making a follow up video to this :) let’s just say the CEO reached out to me and saw this video! I’m going to share my experience with literally every subscription I’ve tried
KrystalKBeauty awesome! i subscribed and turned on notifications, so I'll be looking forward to it. until then, im going to check out some of your other videos :)
Yay!! Thank you so so much! ❤️❤️❤️ you’re the best!
I’ve been with boxycharm for two years. I get charged within the first 3 days of the month, get my box every month between the 10th-25th. I hardly ever get a shipping notification but it hasn’t bothered me because I know my box will come before the end of the month.
The value of the box is always more than what I pay so I don’t get upset over products that my not work for my skin or style.
I think twice I’ve had damaged products come in but I just take a pic and email them and the next month I end up with an extra item in the box to compensate or replace the damaged one.
However, I have never tried to cancel and then try to sign up again.
It's WILD that you've never had a problem with Morpheme... just days after I signed up my card was compromised and there are thousands of others in the same boat. You might want to cancel that sub.
Press 92 in front of your tracking number while tracking it. It will update where your package is each time you start your tracking number with 92. And you can actually can watch it. Travel all the way to your town or your home. I also hate the shipping situation. But I love my box. Every month. So the waits worth it.
I️ wouldn’t even get a tracking number until AFTER I️ got my box every month. I️ feel like most products lately are products from good brands, but their dud products that didn’t sell.
What mascara are you wearing here? I love that it makes your lashes look long and voluminous but everyday natural at the same time. Thank you for your honest nom-sensationalist review.
Thanks girl!! I’m wearing benefit roller lash here ❤️
I’m play at Sephora play box is the same problem each month the same problem they take off there money on the first each month and I receive my box on 25 or 22 r months you absolutely correct I don’t kno why I’m use to now , I wanted try this box
same thing happened to me with the credit card being "expired"! When I emailed asking about it, they said it just happens sometimes...but if the billing service often makes mistakes like this why not switch provider?? 🤔
Exactly !!!!
I ordered it and the money came out of my account I haven’t received nothing I’m upset!! I haven’t received no emails from them it’s been 16 days.
This is why I cancelled my ipsy! I never had problems with BoxyCharm (thankfully) but my ipsy would ship AFTER my roommate would receive hers and then it would sit at the post office for two weeks. I would receive my March BoxyCharm before my February ipsy. I emailed ipsy multiple times and they never got back to me. Sad days.
just canceled birch box also will be canceling glossy box not because of. mailing issues because of the products anyways tfs
I just canceled my subscription. I know people rave about this subscription, and I get it, but it isn't for me. This month's box was not good. I'm only keeping 2 of the items and the rest I've put up to swap. This was the same case with the first box I received. Maybe I'll sign-up again sometime down the line but not now.
Swap?
Last month I was charged for my box. However I never received it. So I emailed them weeks ago and still no response ugggh. Their CS is horrible. This months box was all bad except two things.
Macprincess21 yes their CS is actual pure TRASH
I agree with the shipping, I only get mine on the west coast, later in the month, it sucks because they already have spoilers for the next month out. But idc because I'm happy with my boxes and the deal is amazing.
I have never had a problem with boxy charm. I get it every month, sometimes at different times of the month. I get my email and I know it will be at my house in about a week. You still get it by the end of the month. Its always received. Not only that but I have also had a few items damaged in the mail and they have worked so well with getting back to me right away and replacing items.
boxy charm is okay. some months the products are amazing, some months just alright but overall it's worth the money. I was on the waitlist for like 3 weeks and then a few weeks later i received my box. Just dont see the big deal with the tracking/shipping if youre going to get the box anyway?
Well if the label prints for shipping but shows no tracking info and no acknowledgment that the shipper has received the item, that is concerning because at that point you don't know if you're going to get the box. As I explained in the video, I would have to message them just to get the tracking info. I basically wasn't even getting shipping notifications until I reached out to them. That might not be an issue to you, but others it is. If I am paying for something, I expect to receive the item faster than 3 or 4 weeks after I am charged.
I'm so sorry, what a nightmare!!! I'm not going to mess with my Boxycharm subscription. I was on the list for 3 weeks and it's been fine since. I better not take a break 🙄. I had the same problem with Allure, it was a great subscription box but I just couldn't deal ♥
Girl this is my second month getting boxycharm and the waiting is really pissing me off, they charged my card on the 3rd and it still says shipping, but no tracking number. They really need to get thier shit together, I went to thier Instagram and every freaking comment is someone going through crap like me and you.
How did you candle with them. I’ve tried emailing and calling (888) and (305)
I moved to a different address, and for 4 months I can’t get a hold of them to change it.
I like how u didn’t say anything negative like other you tubers. They would have definitely gone on about it, in a different way ( as in negativity and to get good laughs and likes ).I just happen to run into this video. How I ran into it, I have no clue. All I wanted to say is that I like ur attitude on the matter and I think you said what was necessary. You go girl !!!!
opie rangel thank you so much for understanding this video!!!
I would 100% be so pissed too!!! That’s crazy!!! Did you ever get champagne pop?!
Allison Jacobs I did actually lol I got the cutest little mini one in the Jaclyn hill allure Beauty box!!
O wow, thats so unfortunate! Ive been with boxycharm for over a year and I've had nothing but a great experience with them and their customer service. Thanks for sharing...gr8 video!
I was waitlisted for 3 months without any payment issue emails. I am still enjoying it though. As long as i get my box i dont really mind waiting for tracking info
Thanks for making this video, super informative. I’ve been debating for months on whether or not to get this box... especially because it obviously isn’t cheap, and I’m in college and need every penny possible. But he excitement of a box of surprises is such an exciting thing.... but I think I’ll lay off the idea of it for now! Atleast until they get a little more consistent.
Thanks for ur genuine feed back
I have heard stories about bad customer service for multiple subscription boxes. The only experience I have is with Ipsy, a couple times at that. Ipsy's customer service (in my opinion) is amazing! They're very nice, very professional, and get back to you within 24-48 hours. The first problem I had was more of a paypal issue that ipsy where I got charged twice because paypal charged the wrong card (even though I chose the right one? I'm still not sure how that happened). Ipsy responded within 24 hours and had it refunded to me within a week (they had to do some back and forth with paypal). The second time was recently where they actually shipped my bag to the wrong address. I explained the situation and now I have a new replacement bag on the way! I love ipsy and really can't complain for only $10 a month!
TheArtsyGamer that’s awesome! I like hearing about the GOOD experiences out there!
New subbie!! Love this vid, very informative!!
Thinking about leaving boxycharm Too! Their customer service is HORRIBLE! Can’t get to them, they ignore your emails or comments. I can’t review anything anymore and can’t change my performances! Still haven’t heard from them!
Tess Tomsic sadly this seems to be a normal thing for them... ugh so frustrating!
I saw an ad on Instagram from boxy saying I would get those specific products. This was in early October and they had a cute palette so I ordered. They had me on a waitlist until December and then out of the blue they take money from my account. They really should warn someone
Omg yes! My friend had major issues with them. They charged her account and then told her she didn’t have an account and that the box wasn’t coming and that she’d be refunded in like 3-5 days and couldn’t get the box. And then I’ve not had trouble with them yet, but it’s only been a month. But I have had trouble with allure that is the same as your issues with them and also the same issue with shipping and taking forever with lip monthly! What’s up with companies and shipping? It’s cuz it’s free shipping
Sarah Elizabeth I’m getting pretty fed up with crappy customer service!!!!
KrystalKBeauty honestly same! It’s making me doubt subscriptions at all but I really love getting makeup, skincare and hair care for cheaper than I’d get buying the things I want individually though! It’s got me conflicted! I’ve tried out boxycharm, Ipsy, Birchbox, allure, lipmonthly and about to try out fabfitfun on my channel and the only one I’ve been impressed with is fabfitfun. It hasn’t come yet, but I bought my first box the other day and already they’ve curated it, shipped it and it’s almost here! It just shipped yesterday, so that’s amazing to me!
If you're getting your box at the end of the month every month you're still getting them exactly a month apart... do you want to get them sooner than a month like what's the issue?? Like if you get it on the 29th every month you're still waiting only one month in between??
“Literally” have never had any of these problems ... been a customer for over a year.. who cares how they print the labels or ship the boxes? As long as it gets to you.
Erin Brooke McDonald LITERALLY I care :) Thanks for watching ❤️
Erin Brooke McDonald ps I discuss why this is an issue. Sorry you didn’t pick that part up!
I recently just finally received my August and September Boxycharm (it is October 4th currently). When I emailed them to say I hadn't received my boxes all they kept doing was sending another box out... Doesn't solve the problem that they either had my shipping address wrong or they were sending prohibited items into Canada.
Yes same with me! This box is my 3rd one and each month I received my boxes a week before my next mnths bill! I was like wtf(excuse my Canadian language lol.) And also the products they send are ones that are not even personalized to my skin tone. (Hints why I liked Ipsy but i didn't want travel size.) Well that's my rant hun lol. I'm going to continue with it only because its easy to sell or trade with other subscribers across Canada. Thanks for you opinion and you are a beauty!!!! 😊😊
Be careful with the Live Glam subscriptions!!! I have had a couple friends tell me their cards were compromised when they canceled. One of my friends has their card maxed out upon cancellation. There is a lot of credit card fraud going on.The ones my friends were subbed to were Morphe Me and Kiss Me.
Kristie Wendland thank you! My pinned comment addresses this. Too bad because the morpheme subscription is actually a good one :(
Krystal Kay Beauty I didn't see that. I'm sorry for restating it! I just want everyone to be safe during the holidays and all the time for that matter! 😊
Kristie Wendland oh no worries at all! Thank you ❤️
Dealing with this issue right now, label created.
Boxycharm website says item shipped on Monday.
Fed ex tracking email only says label created. :-(
same deal they charge me the 2nd of the month. and by the 15th if I email them and ask where is the box? then they send me trakin infor and i get box in few days. i never get it before the 15 but they take my money on the 2nd. and i never get traking info emailed to me at all unless i email 1st and ask. is like i have to remind them to send it to me every month or what? ill get it on the 30th? that shit does piss me off. then evryone and their mother on youtube who are affiliated gets it by the 5th of the month but fuck the rest of us pesants i guess.
I 've heard the same from other people...them saying the card is expired/ didn't go through. So back on the waitlist. Its a flat out lie that all these cards are expired/ no good.
I have been receiving boxy charm for well over a year. I have never had this happen to me. My payment is withdrawn from my account around the 1st of the month and I always receive my shipment somewhere around the 10th Like clockwork. Just like anything else with holidays and things like that the postal service is going to be backed up and you might not always get it on the same exact day. But it's always pretty close. Other than not always getting the exact shade of lip stick That I would like... I love my boxy charm.
Personally I enjoy opening my Boxy Charm boxes. Its like a nice gift for myself each month. I usually receive my box by the 17th of the month. It's worth the wait. Quality make- up for $21 a month. I don't have any complaints. Maybe too many matte lip colors but besides that I'm happy. Boxy Charm rocks!! 💃😘
Getting the box is great... their customer service isn’t. Which is the main issue expressed in this video. Who doesn’t love getting stuff in the mail? But it’s nice to know it’s actually coming to you..