Angry Customer says "I'm refusing the delivery unless you can get it to the backyard" reup
ฝัง
- เผยแพร่เมื่อ 24 ส.ค. 2022
- Good morning everyone so today we had a delivery going to this customer in which we gave them an hour call ahead and he had a whole attitude on the phone before we even got there which is the story you were hearing when the video first turned on. pulled up to the customer's house and he doesn't understand what a curbside delivery means and then begins to tell us that he doesn't want the material unless we can fit it through a gate by wiggling the machine through and we had not even seen what the site looks like so we offer to just take the material off and see what we can do when we got up there but that wasn't good enough for him. Customer refused to order We ended up bringing the order back to the shipper.
Here's the update video: • Update video: Angry Cu...
Support us on Patreon for access to Exclusive Content!
/ safforddelivery
Check out our Etsy Shop for merchandise! www.etsy.com/shop/SaffordDeli...
Click here to visit our Company Website: saffordtrucking.com
follow our Instagram page here: safforddelivery...
TikTok:safforddelivery
follow our Woodshopcouldchopwood TH-cam channel here: / @woodshopcouldchopwood...
follow our Woodshopcouldchopwood Instagram page here: woodshopcouldch... - บันเทิง
Brand new house. Went to deliver all the appliances. Karen at the door said that if we got so much as a spec of dust or dirt inside the house she would sue. Called the manager and he said "Bring it all back". We did. Life is too short to take it seriously or to deal with Karens.
I hate when people, especially Karens, treat hard working people doing back breaking work (I imagine those appliances weren’t light) like second class citizens. Good for you man, life is too short to deal with that crap.
if he could of dropped it and still got payed i would of dropped that shit right off and left just to piss em off HA!
rofl
When I worked at lowes I had this happen a lot. I just left it outside and moved on
@@anthonybarefoot6744 my cousin worked at Lowes and I would hear so many horror stories.. she has autism (high functioning so if you weren’t told you wouldn’t know) and she was on lunch talking to her friend / coworker and it came up and her manager overheard and unprovoked started treating her like shit and saying, “I heard you have autism, I hope you understand I’m not going to be any easier on you because of that because no one in the real world cares about your autism…” and her manager would just be mean and cruel to her based on something she overheard two people talking about. And she would say it every week at least once just to be cruel, she would ask my cousin to do something and follow it with, “and you better have it done right and on time and I don’t wanna hear excuses or about your autism” all un promoted as my cousin never complained or brought up her autism or try to use it as an excuse or crutch… she literally just mentioned it one time in casual conversation to a coworker/friend. Finally I told her that she doesn’t have to put up with that kind of abuse and what is essentially being treated poorly due to a disability so I had my lawer contact the store and say that he had heard from a “customer” me.. that overheard this manager verbally abusing a worker about her autism and that is a clear OSHA violation that also violates the Americans With Disabilities Act so you might want to stop doing that as you are literally breaking a law. My cousin never heard that bitch say anything about it again and the horrible woman apologized and luckily my cousin got the hell out of there the second she graduated college and now has a great job in entertainment and got the job based on her senior thesis on the portrayal of autistic people in media as well as their mistreatment in the workplace. So there is some justice and a happy ending
Anyone who says the customer is always right have never dealt with customers.
That's the truth!
Agreed .The full saying actually is "The customer is always right in matters of taste". So if the customer wants vomit yellow trousers then that's what you give them. It doesn't mean the customer is always right about anything else, like you were saying that's obviously wrong.
Customer is not always right, however in this case he was
@@mtm7114 how? Because he couldn't go to the specific location? A lot of times we do curbside is because the majority of places the load needs to be at is not accessible by machine and the best we can do is usually as close as the machine can go.
I had ''experts'' in the tire business that knew more than Michelin! They read an article and suddenly they are pros in that field. Soooooooooooooo glad I do not do that anymore.
That buyer strikes me as a person with and abusive personality and a control issue. Props for handling it like a professional.
Probably a cheet and a non tipper to
A very unpleasant person to deal with.
Wonder about his family
@@jonmcfarmer6954obviously not, since he expects more than what he signed for.
Turn off the camera and TEACH HIM SOME MANNERS .
@@jamest1148 The lack of any form of brain activity makes him a Trump voter. 😏
Chris, I agree! The trucker offered to get the material as close as possible which is already above and beyond what the customer paid for. Good thing the trucker filmed this with his phone. Many times these customers will lie about the delivery person and say that they were insulting, threatening and/or used bad language. I have over 30 yrs of managment experience in delivery companies and I've seen this. However, there are folks out there who are friendly to drivers, offer them water and may even tip the driver. Those customers make that drivers day.
I used a GoPro Hero 8 headcount for this
th-cam.com/video/FdZaO9msh6I/w-d-xo.html
No doubt. When I took delivery of a gun safe, I made sure that they were bringing it into my house and putting it where I wanted it. You work this out up-front. The owner-lady made sure it was in the delivery instructions and asked me questions like: is it being taken up or down flights of stairs, are there any hard corners that will cause problems, etc. That's good, that's what you want. It cost me an extra $50 and was worth every penny. It was 5 minutes of work for them, the hydraulic thing they used to move the 665-lb. gun safe was pretty cool to see in action. I was happy to not break my back, totally worth it!
@@SaffordDelivery Going back to 2008, Repo Nut used a Go Pro Head mount camera.
I'd probably wear a bodycam if I had to do this...
Yes! Especially the richer customers, they try to make false complaints. They forget that drivers have mobile phones or body cameras.
Very easy fix: don't argue with them, don't negotiate, just say "ok, I'll take it back" and then take it back and let the warehouse charge them a restocking fee..customer gets what he wants (which is the refusal of the load), driver gets paid, warehouse gets paid for lost time
And it's all on record!
i think this drive only gets paid if he drops off. seemed odd for him to insist that he was going to drop off regardless of what homeowner said. he stated multiple times that he gets paid to leave on curb.
@@dj_menyo839 That would be a very bad deal if he was only paid if he drops off. He would actually drop off no matter what then and take a picture to prove delivery. No he is paid from pick-up, fuel is not free. Doesn't matter if he drop off or not as long as he has a legitimate reason, like angry customer or access impossible... I hope so.
We actually got paid twice to return it
ca ching, nicely played.@@SaffordDelivery
This customer should be banned for any kind of delivery. Let him pick the stuff by himself.
I think they ban them from going into the store too
Shady deliveries (not saying him), are the very reason I pick up my own stuff...
Stay in your lane , trucker , if you don't have deliveries, what are you gonna do? Learn to code.
@@MultiTurbospeed
th-cam.com/video/EUXW6nfD0vY/w-d-xo.html
th-cam.com/video/h-mlQhY6k1k/w-d-xo.html
@@pigpen74 that learn to code thing is soooooo old.
He is what I call a dangerous person, a very little bit of knowledge but thinks he knows it all. If he knows what lumber size he ordered why is he asking if it will fit through a certain area , he should have been prepared and he knew it was curbside delivery. You’re doing a good job❗️🇺🇸
Supreme douchebag..and just after he looked at the material, he still still wanted it through a 15' gate. Then a few mins later, said it was the wrong material. Silly customer could have picked the material up with a flatbed/trailer, and brought it right EXACTLY WHERE HE WANTED IT! All while avoiding a delivery fee. Shame in him😂
Guy was a complete jerk the minute he opened his mouth
The store manager will recheck the receipt to see if it was the right size boards ! But I’m like why at first you ask to bring the load through a gate to the backyard if it wasn’t the right size boards before you even checked the load! Something’s fishy here!!
You "jog" the load through..it just depends on the variables at the gate..how tall wide wats sitting around..You can fit 15ft pack..thr9ugh a 13ft gate..The forks move it side to side a few inches. Coupled with angling one end in...it could fit..
@@kevinknight8889 he said he would see what he could do but the homeowner told him not to bother, wtf why order something if you didn't actually want it delivered. I don't get it.
Your patience was definitely tested. Thanks for showing us what a good dude you're.
as a delivery driver heres some words of advice, when a customer tells you to do something your not supposed to or they will refuse, just say have a great day and take it back. saves time, energy and stress and you have every right to do so. I hope you still get paid for the attempt!
X2
@@SaffordDelivery even better! Next time tell the guy thanks! Load up your ass and haul it!
If their a repete offender, they'll learn drivers have more loads than one per day. The customer is not allways right, but yes we try to help them out when we can.
That’s how I’d respond. One time, a Home Depot refused the load of Sheetrock. I called dispatch. They said hang out a bit. After about an hour, the HD guys comes and says, “They said I have to take it, but I don’t have a place to put it.” I called dispatch and relayed their message. Dispatch said “Leave it!” How can I leave it if they won’t unload it? He called whoever he had to, and I guess they still said take it.
Frustrated, he unloaded the Sheetrock, and stacked it all around the Pro entrance. 😅. He probably got fired, but we felt better!
@@aircooledhead If your working with a corporate entity use the words "Are you saying that you refuse the order?". The receiver should be aware that they are gonna screw the delivery person, middle company and customer if they do that. If it's just a few broken peices delivery team / company buys it back (at least here).
Good thing he strapped it back down and bailed. This buyer seems to be the type who would falsely blame you for damaging a gate etc. and then file a claim to get a free delivery or some discount.
I would have taken the gate out when I dumped it in his drive to give him something to complain about
Believe the guy rethought what he ordered, or found a better deal and this was his prick way of not just canceling the order.
Ah ah ah, that’s where the camera comes into play
Customer still has to pay restocking fee plus still gets charged his delivery fee correct?
nice thing about technology, everyone should have a camera so scumbags can't make false damage claims like that.
The customer is a punk. He comes out half drunk with a beer in a cup, acting like a jerk. He screwed up when ordering materials, didn't pay to have it brought to the back but curbside only. He's looking for free materials or partial free delivery. I am very glad I've retired from dealing with A-Holes like him. The poor truck driver was to listen to the noise coming from the customers face.
I respect the driver more than words can say. I wouldn't have even stepped out of the truck. And they live amongst us.
I disagree and have been driving 40 years, the driver got butt hurt because of the conversation on the phone, he needs to grow up and take care of business, go back there and check out what the man is saying
As a former Home Depot delivery driver I dealt with customers like this a lot. Even to the point of being yelled and screamed at. Told customer numerous times to call the store and complain to them. I'm just here to pick up or drop of your stuff.
We would love to hear more stories
totally agree driver god bless
@@SaffordDelivery Did you contact the company that paid you to deliver it then do what they say! If they said you aint get paid then drop it off as required! If they guy blocks you thats his problem leave it where you can! Then its his problem legally! He was most prob trying to get out of the order!
@@danquaylesitsspeltpotatoe8307 Yep didn't need to until I was bringing it back They knew what the deal was and they know how stubborn and spoiled there customers are
Drove for Lowe's. One time I tried to deliver a washer and dryer and there were no doors wide enough to get the appliances in.. Another time the home owner wanted me to take the doors and back off of a washer to get it into the basement. My boss blamed me for not delivering it. i eventually quit without notice... Sales people never ask if the things will, fit into the home or back yard. We'll just make the delivery driver make them fit... N O T !!!!!!!!!
You could tell from the outset the customer was already in a foul mood and then when he didn't get the response from you that he wanted , he then said the order was all wrong. Yeah the Customer is NEVER AWAYS RIGHT...in the head
Props for keeping your cool dude. Took a deep breath and stayed professional.
I love how he said you bought the wrong materials anyway and at 3:55 he said everything was good. He's a piece of work!
As soon as he said "If you're not putting it in the back yard I'm refusing delivery" I'd have said "OK...it goes back then. I'm only paid for curbside delivery. PERIOD."
Been there done that. Yep. Have a nice day. Bye.
I would have dropped it curbside and let him figure it out
This guy must be a gem when ordering at a restaurant . Wonder how many times servers spat in his order. Just a thought.
He's got protein in each of his dinners, that's no doubt.
His burger buns smell like ass buns 😄
I’ve have worked as a waiter and seen what happens when rude people complain in restaurants.
I have learned that if your steak arrives too rare, apologise profusely and ask if the chef would be kind enough to cook for a while longer.
Politeness goes along way especially if wanting to remain in favour.
Even if the person is rude to you it's not your job to punish him. Never spit in anothers food or do any harm to their equipment (badly parked car) he will recieve his karma later in life if he keeps that behavior. But if you try to punish that person you are now as bad as him.
@@Modelo646 Relax junior ,just a scenario
20yrs big truck driver 8yrs flatbed. Retired and I don't miss it. Press on brother.
"How do you not know what's on the order?" Wouldnt that be the same as to ask a delivery driver what's inside all the packages they deliver to people?
Just give him the weight and a pencil.
It isn't your job to get it to the backyard, it is your job to deliver it to the house... People are insane man...
Take it back I have done that let him come and get it if he wants it probably do paid for before any body delivered it
It would be like getting mad at the mailman because he doesn't know what's in a package 🤣🤣
Saw some guy once giving a waitress at a Cracker Barrel a hard time because his steak was cooked “incorrectly “ and somehow the waitress is supposed to have x-Ray vision and see inside the steak and know how much it was cooked
But will still get mad at the mailman for dropping the package on the road instead of at my door or my mailbox. Even the mailman can't threaten to drop stuff on the public right-of-way.
@@vp4744 he didn't threaten anything, his company policy only allow the driver to drop off the order on the curb and that's why it's called "curbside" not "specific location" delivery.
@@Dunki113 I would never hire drivers with attitudes. Smile and walkout if against company policy. No need to match wits with customers. This delivery guy failed on many levels.
@@vp4744 The only level the driver failed was not knocking this ahole on his ask.
i recognized that trailer instantly. I’m in charge of deliveries at my store and i’m constantly hearing horror stories from my flat drivers. I try to help them out as much as I can because I know how these customers are.
hopefully you ride along occasionally and get to see exactly what they have to deal with
I’ve dealt with this a few times. It’s very aggravating.
You know it’s going to be a cranky customer, when he comes outside with a whiskey 🥃 tumbler
Whiskey tumbler? 16+ oz glass?
@@jc4388 my mistake a whiskey 🥃 glass
Looks like cola
@@sf9595 the cola is a mixer, possibly rum 🍹 and coke
Exactly man. Saw that,he was lit.
I commend you for your patience. As a former truck driver (high-cube, not big rigs) I had to deal with the same kind of natural born jackasses all the time. I was respectful but on the odd occasion when a customer got stubborn or abusive I’d stop what I was doing, look at him and say, “Look, I don’t have time for this. Do you want your stuff or not?” Usually he relented but one time a guy shouted an cursing at me for parking on the designated spot to drop off his items instead of a parking lot across a busy street. When he started threatening me I just got in my truck and drive off with his items. I told my boss and after he talked to that idiot he agreed with my actions and refunded the guy’s money. I also said to send another driver next time because I wasn’t going to deliver to him again.
Keeping your cool is keeping your job, good stuff man!
Not necessarily. if the company sacks you because you lost your temper, if you have a good Union you can sue the company and win.
I was once hired by a paper company to deliver a load of hard wood pulpwood from one of their staging yard to the paper mill. When I got to the mill the man at the scale house found 2 cypress logs on the bottom of the load and wanted me to pull them out of the load. I tried to explain to him that the wood belonged to the company and they loaded it from their staging yard. Long story short I took the load to a chip mill and sold it, and claimed it for payment for the freight.
Dude didn't wanna work that day. Unbelievable. I'm suprised he didn't want you to build it for him!
Haha 😄
He's to busy sucking down that rum and Coke to do any work.
For real. What a little child
Ive done plenty of wood fences in georgia and had curbside delivery. Cant tell you how many times ive carried materials up steep hills or back into their yard 300 some feet. I view this little man as weak and lazy.
Tired on that material handler would destroy that driveway. Then your insurance company would drop you.
GOOD JOB SIR!!
dude wanted site delivery and didnt want to pay the 250 bucks extra for it. I see this all the time.
Me too.i had rather deliver
to a paper mill
Than an back yard
Inventory.I loved my job but these one time
Won't to be.Are a pain
In the buut.
Some customers are more self-absorbed than others, Same here...tell him get his goods off my truck, or pay to recover them from the shipper
ive just learned something New...cheers Jason
Site delivery Differs from Address for delivery..
12 Buck Street = Kerbside
12 Buck Street rear of house = site delivery
How do we know he didn't pay for site delivery?
@@michaelbranham5854 It would of been on the delivery docket.
being nice gets me SO FAR in life
Man that homeowner WANTED something to be wrong. He was looking for something to NOT take the load.
now, if I was the delivery company, I would refuse to deliver again and make the a**hole make other arrangements to get it to his house and get it to his backyard. The idiot could have gotten it at least up to the house, then carried it through the gate, now I would make him transport it himself plus get it through the gate as well. First he goes and checks the load and says all is good, then he goes on to say that all of the dimensional lumber are the wrong sizes. Honestly, I would have dropped it anyways and made him make arrangements to have it picked, returned and pay the extra money to do so. He just cut off his nose to spite his face. People are idiots.
Exactly, the company should charge him a restocking fee, refuse to reship it & refuse his money back. Just give him a in store credit if he demands a refund. That'll teach his ass not to be an ass.
I know I'd not agree to deliver to him again. Sometimes you just have to lose a bit of business. Or continue to deal with jerks like this. I would have dropped in on his lawn and waved Bye Bye to him.
@@tradde11 I would'nt of dumped it on his lawn, i would've dumped it on his driveway...sideways so he'd have to move it to get in/out.
@@anthonybucklar734 There is that too.
Strictly adhear to the curbside that is it, he got a problem with it well i can strap back down and leave. Driver is being paid anyway.
And that's why I avoid dealing with home owners. Contractors understand who's responsible for what.
Angry customer says I’m going to refuse the delivery unless you make me another rum and coke.
Orders "curbside". Then when delivery guy comes, doesn't want the stuff that he orders. Now that's a Karen if I did see one!!!
I have run across idiots like this before. I tell them once refused, I will not turn around once I leave. Their items are going back to the shipper. The shipment is now subject to return shipping fees, intercept turn around fees, storage fees, and re delivery charges which are not eligible for discounts of any kind. Fuel surcharges, and residential surcharges will be applied at full rates. These charges will all have to be paid before their freight returns. I am always amazed at how many change their attitude after they are told this.
They don’t have to “pay” anything before their freight returns. That conversation of payment literally has nothing to do with you so why would you even make a conversation more hostile by trying to be confrontational lol. Sounds like you’re the 🍑
@@versacetudo9243 Excuse me, but yes you would have to pay those charges once a load is refused. Furthermore, I asses accessorial charges at the time of delivery which gets back billed to the shipper. I am well aware of what happens once I am told to leave. Do you have any idea how hard it is to work around freight that cannot be delivered and must be repeatedly moved to accomodate other shipments? I stated exactly what my company instructs me to tell rude customers that act like spoiled children and resort to blackmail by threatening to refuse when they dont get their way.
@@mikebennett703 the point is, nobody was really rude (at least in this interaction) except the driver. Whatever your obligations may or may not be (you do know things differ between companies right?) but either way, either dump it if you’re gonna dump it, or move the hell on.
@@versacetudo9243 I didn't observe hostility in the video, but threatening to refuse delivery simply because you are not happy with the location, or asking for service which is beyond the drivers obligations is still passively hostile and that was evident in this video.
@@versacetudo9243 One of those people with a problem everywhere they go. You must be a be bundle of fun at a restaurant....
I could tell this guy was an ass from the start. I'm proud of you for keeping your cool. I bet I know what you were thinking but didn't say.
YES as soon as he opened his mouth lol
Seriously I'm not impress with this truck driver who can't back in a driveway with no obstruction ...
FFS I'm a welder putting bi-train in backward in the repaired shop.
And this Pro Driver can't back up *1* flatbed .., INCOMPETENT.
I SPIT ON YOU NOOB
@@triggerwarningiidentifyasc725 dude, he said he would try. There is a possibility that the truck would get stuck depending on the terrain he wanted it on. Now who has to pay for that? The truck driver would be responsible in some cases. Imagine losing your job and getting sued by the company you no longer work for.
@@jerkface38 "dude, he said he would try." The problem is he never try ...
I've delivered to MANY construction sites. When a customer mentions taking it back, I always complied with zero argument. Personally, I wouldn't have bothered removing the straps.
Building supply management for over 20 years. His behavior on the phone was a red flag to very carefully confirm the order and delivery terms. My policy is that I had professional drivers and deliveries beyond the curb was at the their discretion. There are several problems at this delivery including a highway that needs traffic blocked to unload, long pieces of lumber, and an incline. Sometimes you need to know when to walk away.
Unless there's actual damage to the product, or something that's the supplier's fault, he should be paying the return shipping fee. No question!
If it’s the wrong material then he shouldn’t pay a return!
A lot of box stores do charge a restocking fee. I do the same on a 20 wheeler with a Moffett. The customer will ask me the same. They load me, I deliver. Particulars I don't know.
@@eddie3489 ….the guy was full of 💩. It wasn’t the “wrong order” until after he found out the driver wouldn’t hold his hand and pat him on the head. If the product is too wide for his gate, it doesn’t matter how many drivers, or many times delivery is attempted, you’re still not fitting eight pounds of potatoes into a five pound bag.
When someone orders spark plugs and coil packs from Amazon, they don’t expect the Amazon driver to tune up their car.
@@abolishwelfare i agree 100%.The order was fine and the right stuff until the driver didn't promise to get it to his backyard, then the drunk wanted to refuse it.
My bad, a 10 wheeler.
What a piece of work! He ordered it and knew exactly what he was getting and where it needed to go! Dah! What an ass!
The load wasn't even the wood the guy paid for. Also he paid for delivery to his address and not across a highway at someone else's address. The guy was right for refusing the order. The driver brought the wrong load to the wrong address.
@@batesvillbilly368 negative. The guy was just an ass!
I love how he said it was fine then when you where gonna drop in yard he said it wasn't the right wood
I may be a naive old man, but I always try to make things as easy as I possibly can for delivery drivers and tradesmen. Why make things difficult?
The problem is that my generation has raised a bunch of lazy, snobbish, greedy, and entitled brats who have no respect for anyone.
This is one of those "meh, not my problem" moments. We don't get paid to stress out about stuff like this, dude refused delivery, call the boss and dump it in his lap and do whatever the boss says. Take it back, leave it in the ditch, light it on fire. 's all the same to me.
I couldn't with clear conscience leave the load by the road side. Dangerous hazard. But this customer should be taught the old adage'never upset the delivery guy because he knows where you live'
@@alarmactionukalarmactionuk893 This kind of threat doesn't work in the U.S.
@The Guns N' Glory Show
You've clearly never had a job in your life.
@@Skank_and_Gutterboy I've worked both construction and done deleveries as a driver. I have a high work ethic, I put myself in the customers shoes, I've seen both sides of a job, I try to leave an impression by going above and beyond, but at the same time, understanding that some take advantadge.
@@SuicideByCitizen
So you have knowledge of the job and are still posting that garbage? That just means you're trolling, which comes as no surprise to anybody.
I feel ya. I left in 2021 after 12 years as a driver/area manager (Trucking) for a large lumber co. Everyone thinks we have sky cranes or teleport devices (and I could dance 16' material through a 12' space between trees). Now I'm a contractor, and I can tell you I make it as easy as possible to drop or pick-up.
Sky cranes or helicopters lol
Couldn’t he just lift the forks above the gate and drive the moffet into the yard ?
@@GeneralSantucci1st It's a pretty rare gate that is at least 8' 6", and that's minimum clearance.
Was a contractor for 35+ years. Always tipped the drivers and offered ice cold water, Gatorade or soda when they pulled up. Was amazing how far the drivers would go to accommodate you... I hope this guy gets termite-riddled wood delivered to him next time 😁
i started otr in 2007.. one of my first solo loads in a commercial vehicle traditional tractor 53’ trailer (dry van) was to the top of Mt. Olympia in the middle of the night in a blizzard to pick up red wood. It was for a school project on the side of a mountain in Puyallup, Washington. It was a mud construction sight.. with stacks of junk everywhere.. they wanted me to go off-roading way into the back corner of their mess.. turn around in the mud and back up right to the front of their mini 20 ft storage container to off load some of their order.. 🤣(probably never even seen a semi much less understand how it maneuvers or how much room it takes to turn one around).. then they had to wait for union laborer to gather together to think about how to hand off load what they wanted.. then after cigarette breaks and i guess wasting as much time as they legally could and certainly when they wanted to.. very rude, not courteous, offensive and ridiculously unnecessary.. they picked up one piece at a time walk it into their trailer move junk to place their piece.. then take another cigarette break.. we could of offloaded up front.. on parking lot.. they could of been paid for six months to carry it back to their foot locker/tackle box on their atv.. but the foreman called the company and said to their door meant that trailer since their was no door yet.. it was mean and stupid.. i was hoping the truck would get stuck and maybe the tow truck would get stuck too.. but eight hours later.. i got out. happy days educating Puyallup ahead I pray! yup customer’s spending state or county money are worse than anal procrastinators who have no room for the project of their dreams.. after they sobered up and realized they messed up while they were drunk 🥃.
That customer forgot to ask his boyfriend to come get the load. The truck driver is only supposed to drop it at the curb.
I’m only 90 seconds in and I like your attitude.
I try to live my life the same way.
I don’t let other people pull me into their misery. That’s what they want.
Takes me back to when I hauled. Invoice would state curbside or driveway...have all vehicles out of the way. I'd pull up and see six cars in the driveway, then wait for the customer to get all vehicles out of the driveway. Then bitch because I wouldn't stack something a certain way, unbox equipment, or wait while they inspect every single piece, even when it was clear there was no damage. The customer on this delivery expected way too much from this driver. He's an idiot.
Customer is a prick! You're a good man for professionally dealing with people like this.
the customer clearly paid for delivery to the home and whoever sold him the delivery must have told him that. i would have done the same hting and treated this driver the same. the delivery driver here was clearly going to just leave it on the side of the road and had no willing to work with anyone as long as he is only getting paid for what is to be done.
I agree completely. This guy was a jerk. "My gate isn't 6' wide. If you can't get it to the back yard, I'm not going to take it."
@@timothywhieldon1971 imagine being this much of a delusional boomer lmao - he paid for curbside, he got curbside. If he wanted it delivered to his yard he should have forked over the extra money. If I am being paid for curbside delivery, that is all you're going to get. If your curb is a highway - sucks to be you, buddy. There is no obligation to try and work anything extra with buffoons like this clown here. As a bonus, guess what, you refused the load - now you get to pay twice to re-deliver because you were throwing a tantrum.
@@jimbutler6645 I mean....did his gate change sizes since he ordered the lumber🤣
@@timothywhieldon1971 The person who has sold him the delivery must have told him that it will be delivered to his home curb side. The Customer heard nothing more after "delivered home". Customers only hear what they want to hear. Also he quickly changed his reason too. First he says "that will work" and after the driver talked about curb side and he will see what he can do, and the customer says, he is refusing the load, then he said "oh i not take it because its the wrong sizes."
That customer is nothing more than a douche bag.
Sure common says "customer is always right" i can tell you, no customer is 90% of the times wrong and the dealer and workers there try their best to make it right for the customer. Even if their claims are absolute bs. I work in retail (furniture store) for 10 years now.
My husband was a pro driver for forty years. He always knew what was in his manifest. There are check points where they ask the driver what’s on his manifest
I heard the customer say that his order was wrong, that is not on the truck driver. That comes back on the place that the order was picked up from. The quality control should, be done before the orders go out the door. My partner is a truck driver and a customer tried that on him.
I could tell when he talked "funny" on the phone, that he was going to play games when the product arrived. The problem with customers like this one, is that they are NOT professionals. Dealing with pros is much easier. If you want a deck built wrong and not to code, this is the guy you want to hire.
99% of these people are probably not expecting to get these things and are simply expecting these things to fall in their laps
Stupidity, and a little meth..
You know, I haven't seen any tiny house neighborhoods
Sounds about right! When he wants the delivery guy to move material next to job because he’s to cheap to have his own equipment or hire help to move it.
I have been expected to sweep out the warehouse of a customer. I DON'T GET PAID FOR THAT!
I had to watch this again. Maybe the eighth time I've done so. The rudeness of him is incredible. That takes the patience of a Saint not to lose it.
i ran my dad's warehouse in my teens. the trucker had a bill of lading. it said 18 pallets of stuff noibn. some time it said F.O.B. someplace. the guy was fairly hostile. its not worth getting shot or wasting anymore time. the guy got on the phone and could be clearly heard. nice job.
It seems the customer was very clear, return it. Too bad for him, paying for delivery that never happened, restocking and other fees. What a tool. Your patience is way more than I would have done.
I like how you were going to go above and beyond and that clown just kept getting more hostile.
I don’t think you understand the definition of hostile
Hostile ; unfriendly;antagonistic
How's that for definition.
@@dougconllin3006 I also don’t think he understands the term “going above and beyond”……. Half assed and unhelpful, he definitely had that down. Arrived with an attitude, at least he was consistent
@@jokerdog3332 I reject your hypothesis
@@darrenvail8726 it’s not a hypothesis, it’s an observable fact
social media has created jerks like this guy, who always make everything about them and try to be a victim.
Favor and ordering someone is way different
What's the since of dude taking the load if he cant get it where he needs it. True he should have known this before but, I agree with him. I had a delivery company deliver vinyl plank floors. First the dick wanted my wife to help him unload the shit. My wife is a kind person and proceeded to help. I told her to get her azz off that truck. Its not her job. Its not our f ing fault he wasn't given the correct equipment to unload it with. 2 different stories but delivery dudes can be dicks.
Youngsters am I right?! 😜
Psh, I did construction through most of the 90s. Customers have always been aweful.
They existed long before social media lol, what are you talking about?
I listened to a customer today instead of my better judgement and dropped some sheets at a worksite due to uneven terrain. Nothing was damaged but it was still embarrassing. Gentlemen, trust your better judgement always.
ALWAYSSSS
I would call every lumber yard within a 100 miles and tell them what happened, so he could never get his material.
One born every minute. I had lumberyard deliver some lumber, sheetrock etc and ask them nicely to put it in my garage, which they did and I gave them $40 for lunch. They appreciated it and so did I.
I've had large things delivered to my house throughout the years. On the order form I signed each time, it specifically stated, in very bold letters, curbside delivery (Obviously for things not like appliances that normally would be delivered in house). Now, was anything I had delivered as cumbersome as this? No, but I have had very heave things delivered such as weight lifting equipment and all the times the driver was as cool and accommodating as he could be. I was fully aware it was a curbside delivery and was prepared to take it from the curb, but the drivers were always cool and backed it in as far as they could. Common courtesy and respect go a LONG way. This dude had an attitude from the jump.
Notice the guy said it was the right lumber then after walked back across to his driveway, suddenly it's wrong? LOL
He had a attitude but driver never went to check he said it like 5 times
You being a home owner should know that a little grease of the Palm goes a long way $$$ Especially if the driver really doesn’t have to do it ??? I mean like you want something for free,I mean like you yourself said it, curb side delivery!!! Not backed up to your door !!!! It would of helped if the guy was more Pleasant witch got a return from me at least,hell a smile hello I’d back right up to the kitchen sink !!! Attitude got nothing to do with it it’s called respect
@@FlankEm, Why should he when the guy is nagging and has an attitude?
@@arthurburke1044, An attitude can be disrespectful also. A lot say it was the guys attitude. Me, I say he was just an asshole.
I know exactly how you feel. I deliver for a kitchen company and we have a policy that the customer has to agree to that we don't take the goods into houses due to Covid-19, but will leave it in a carport or garage. If the customer doesn't accept these conditions on arrival or starts being difficult or abusive i just get in my truck and leave even if only half the order has been unloaded. I had one customer start being really nasty to me and she said that i had an attitude problem and she was going to ring and make a complaint, i just said to her "well if you think i'm rude, you wait till you call and deal with the manager, she's going to be a lot worse than me".
There should be a signed agreement of understanding for delivery and its expectations. If it's to be delivered at curbside the agreement should say so. If it cannot be after agreeing and is demanded to return to the store, the extra charge should not be returned.
I would have dropped it right there as he ordered. He don’t pay you to deliver it back. This guy is a real tool.
I love how it went from that’ll work to I’m refusing the load.
I used to haul trailer homes. As you can imagine, the recipients are rarely ready for things *they* ordered. And expect us to accommodate them. We are always happy to help within reason. What most don't understand, that extra mile we go, *we are responsible for whatever happens* to the equipment, property, etc. That's why we are very cautious about it. And why we gladly help when it's possible.
His driveway was freaking clean.
The Broker was a piece of shit!
That guy is obnoxious! If he is going to treat people like that they won't do business with him. Hopefully they still charged him for this.
Going back years ago, got a call from an old mate that I knew through the board of an Association. A company was meant to deliver a "Bali Hut" to a job in the foothills. 6 metre timber and 3 by 2.4 metre wide pallets. The pallets were not the issue, the long timber was! One transport company went there a couple of days before to do the delivery. Driver could get the pallets up the driveway, but not the timber. He was using a Manitou Telescopic forklift. Got the phone call, and we set it up for a couple of days time.
On the day, got to the yard late and got chewed out by the mate. Got the load on the truck and went to site. As I knew the road had an elbow with 12 metres of width, my truck would not make that turn! So, parked at the last side street and tractored the two pallets to site. The mate got his rigid truck next to the driveway in question. This drive was on the high side of the road, and nearly went straight up - very steep!
Forklift is on the rear of a tractor, so put the tractor in second range of 4, and selected 3rd in the main box. Put it in reverse, and turned around and was kneeling on the seat, watching the extremities of the load. AT one point, had the forks out to 3 metres in height to clear obstacles, but, got the job done! The mate was very appreciative, as my handiwork on the tractor saved him and his offsider about 3 hours of hard work! Even now, years on from that delivery, the mate still reckons that I am madder than a cut snake for completing that delivery in the manner that I did!!!
He needs to know for what he paid-exactly for what he paid
The driver is required to have a bill of lading in order to legally have temporary possession of the goods on board although it needn't be a detailed list of materials, only the weight. This the customer signs and both get a copy. The purpose of the B/L is to acknowledge receipt of a shipment. The shipper would normally provide their customer with an itemized bill of sale that the driver would give to the customer to verify that he got what he paid for but can do this on his own time, at his own pace and not make a driver wait for it. If there's a discrepancy, the customer can take it up with the shipper later. In this instance, the carrier should charge the shipper for a refused delivery (usually 1/2 hour) and return the goods at the same rate that they were going to deliver it for. The extra cost would have to be born by the shipper and not the carrier who in this instance is faultless. The shipper can recover from their customer if they think he's being unreasonable or trying to get something for nothing. The trucker can't because, as a third party, he has no contract with the customer.
If the order ain't right, don't take it out on the driver. It probably passed through no less than 3-5 other people's hands before it hit his. All he does is throw some straps on it, fight traffic, and take the abuse when it ain't right.
I'm guessing he's putting off the remodel because he ran out of beer money or owes a gambling debt.
I was thinking exactly the same!
Some people are trouble no matter what. You could have got it in the back yard perfect and then he would have sued for driving on the grass. I worked as a mover a long time ago and one of my co workers sat on the customer's sofa after carrying a very heavy item out. The owner said get your dirty self off my furniture. He said to her that when he arrived he was clean and any dirt he acquired was from her dirty stuff. That gave us a good laugh cause he was right.
I didn't understand about curb side delivery.
At times was not informed about it or I didn't notice it.
Now it's the first thing I ask and if they only deliver cube side I just don't order it or look for someplace that does deliver to door.
You were being very nice about it.
Sometimes these things get very aggravating..
He's the kind of ass that would have found ANYTHING he could to bitch about. I applaud you for keeping your cool. I deal with the public every day, and it's always a challenge dealing with "entitled" ones. The next delivery person might not have your demeanor. Karma is a bitch! God bless you for what you do!
Dang you handled that very professional. Be safe
INCREDIBLY SMART to record and give your perspective
I was just fired from a new gig because I did not immediately give my side of a story to my manager after this client's district manager, who unprofessionally yelled at me in an abrasive manner over a minor miscommunication, claimed I was the issue. Over communicate and record for your own accountability!!!
At first he said it looked good.
Then when you weren’t willing to put on a tool belt and build it for him it became the wrong order entirely.
Clown.
My hat goes off to you brother. Dealing with the room temp IQ masses on the daily. You do great work 👍
room temp IQ lolol that’s pretty good
@@turkey4957 thanks lol
Is that in degrees F or C?
That Homeowner Is A DRUNK
You know it’s an issue when they come down with a coffee cup in their hand.
I feel the pain of this. I used to work at a Lowe's and I would have to deal with customers like this all day. I really don't understand why so many people can't act like reasonable mature adults.
Probably he never heard of road side delivery i had never heard of it
Curbside
If you need the load placed somewhere specific, you better work that out ahead of time. ALWAYS assume that it's only getting dropped curbside and ask what you need to do to get it hauled to your backyard or wherever. What's wrong with people? After refusing delivery, this egghead was probably down at the store hollering at people. He seems like a guy that needs to be arrested and do a weekend in jail to get his head right.
@@Skank_and_Gutterboy Alot of people don't realize how unreasonable they are actually being until we showed them what physically we can and cannot do 🤷♂️🤷♂️
It's like when you go to a stone and soil and have stuff delivered, they will always dump it in front or curbside
Hey brother, I feel your pain. Your fantastic. Stay positive. Be safe.
Good for the driver for standiing his ground ,customer probably paid for curbside didn't want the extra cost , the mini forklift on the back is limited to what terrain it can operate safely on, anything that goes wrong on the dilivery the driver is responsible
That guy was a prick. You did a good job by not telling him off lol.
God Bless
“Let me take a look at it before you unstrap it… that’ll work.” But then refuses delivery and says it’s the wrong stuff when you won’t guarantee where you’ll leave it? Makes sense.
I don't think he looked at it closely at first. If it was the wrong stuff, the old guy would get stuck hauling stuff up to the house and back down for the pick up. And up again with the right stuff. He was rude to the driver. It was not the driver's fault; but I can't blame the guy for not taking that delivery. There was no way he would have known that they would send it on that huge vehicle--that wouldn't go up the drive. Also, it was the wrong stuff! I would have been a lot nicer to the driver, buy I would not have accepted the delivery. When I order lumber, etc... I expect it not to be delivered to the side of the road, where I have to haul it up to my property. Even the driver made mention of the traffic.
@@lulu-iz7bv he was 3 feet away staring at it.
He lied.
I believe that the folks that set this up are _not_ being nearly specific enough to the customer about the meaning of *_curbside_* drop. This guy is a nutjob.
From dealing with people, i bet they could explain it in detail and post in big letters on their website and folks will still complain that they didn't understand.
The fact that he came out with a drink in his hand and the way he talked on the phone kinda gave a pretty good clue that this guy was going to be difficult to deal with. I agree that a good and proper explanation of what curbside delivery means would have helped.
I deliver fuel Oil in the winter part time, I've had customers scream at me for not wanting to crawl over a 4' snowbank at the edge of the road and then pull a 150' oil hose up their front yard covered in 3' of snow to get to their fill pipe. Got a call from my dispatcher telling me to go back. Went back fell broke 3 ribs was out of work for 4 months. All the other drivers would deliver to this client afterwards, until the guy snowblower a path to his pipe.
I was an LTL driver for years and I got sick of this kind of crap.
Damn man...you showed so much restraint. Hats off to you pal.
I love the way u dealt with this clown mate. Keep up the good work.
This video is interesting because I worked in customer service and had to deal with so much abuse. You did your job. Customer doesn't mean dictator.
Years ago I used to be a delivery driver, and when I order delivery the drivers' are so surprised when I am so very easy going, and even try to help them out when I can. Well, dude -- I feel your pain after dealing with all of those jackasses'.
I always HATED those deliveries that the customer expected FAR more than what my job description was! Delivering corrugated cartons, I had one customer that expected me to put his items up on his shelves in his storeroom! Called the boss, he said just drop the pallet at the front door and leave. This customer tried with all the drivers to do the same thing. I was the first that stood up to them.
I would’ve gotten fired. Well done on the self control. I seriously would’ve unloaded it all into the ditch and bounced with both fingers out the window.
This guy was full of BOOZ
You and me both. I would have proposed mortal combat
Literally my thought.
i would have unloaded on his drive then he woukd have to move it anyway
I feel like even if you did what he asked, you'd still hear about it "This wood is twisted, i'm not paying" or some bs lol.
Nothing worse than the general public.. They’re all exactly the same. You handled it a lot better than most people.
Probably a home owner who thinks he knows what he's doing.
I'm a hobbyist. I've gotten freight deliveries or hardware and materials. I'm honestly just grateful when the driver helps me slide it from his truck to mine.
I can't stand people like this. He was looking for a reason to refuse. I've gotten the wrong thing delivered, it happens. It's not worth acting like a dick to some driver.
Before you even arrived with the load, it was obvious that this guy had already decided he didn't want to buy the lumber. From there it was just him coming up with excuses to refuse, like "if you can't get it into the backyard I refuse the shipment," to "it's the wrong size lumber, take it back."
Imagine ordering something and then getting mad because it was delivered
His wife wanted something and he didn't want to build it.
the company delivered the wrong item, id be upset too.
@@JC-dc9oz there’s no proof of that, as far as we know he ordered the wrong thing
That goes both ways.
Imagine not knowing what your delivering 👀
Getting into a match of words ... going back and forth, is worthless.
DRIVER - Sir, this is what I can do. If this is not acceptable to you, just say so. Yes or No.
We are not going to go back and forth with words. Yes or No. Are my delivery arrangement acceptable to you. I don't accept a conversation. Yes or No.
If the receiving customer still has ... talk, talk, talk.... I would re-strap, secure, back in my cab, call dispatch of the fail delivery and way, the start the rig up and head home. PERIOD.
I had about 5600 feet of 2×4s delivered to my farm. Got my truck all set up to haul em from the driveway to the fence and the driver ended up swinging it through 2 gates and down a hill and dropped it off right where I needed it. If I had cash on hand I would've tipped him. Called the company and told em they have a gem of a driver on their hands.
Personally, I have absolutely NO patience with assholes, which is why I had to stop teaching (because some kid's parents are assholes).
I'd have been extremely rude to him and see where it lead to 🤷♂
So I think you were remarkably cool and understanding 👍
Splendid work. Don't let the bastards grind you down.
Read your first sentence back to yourself. Then read the second. I got a hunch it wasn't the parents.
@@tanker335 Your hunch could well be correct 🤔 hence my current situation of working all on my own.
Or, it could be you're one of those parents I was talking about? 🤷♂️
Just saying 😁
The driver was very professional when many would of told the customer to shove it.