All Carrier ductless products are made in China by Midea. As a Carrier dealer, we sold many and they were our low end brand. Pretty reliable. Our high end brand for ductless was Daikin. Great stuff!
Thank you for posting this video and explaining the proprietary thermostat. It wasn't explained to me that my nest wouldn't work as a variable speed and only a two-speed. I discovered this on my own and when I asked the HVAC that installed it they had no idea what I was talking about. When I asked them about a proprietary thermostat, they also had no idea what I was talking about. Asking carrier, they told me the nest is compatible. If I was to get the proprietary thermostat, can you make schedules and programming on it? I understand it's not Wi-Fi enabled.
My indoor air mover sounds much louder than the one I replaced. I can hear the motor throughout the basement and main floor. I had the motor swapped out but same sound. Any ideas?
It hard to say without seeing the system and testing it. The motor could be locked into high speed, there could be air restriction on the supply or return side of the ducts, dirty filter, etc... I would also check the wiring to see if it is working as a variable speed, two speed or single speed system. The wiring between the boards in the fan coil/furnace to the thermostat and the outdoor unit will determine how the system runs.
Hi! I have the same unit, it was installed this spring. Every time the heat pump runs, the electric panel and meter box buzz and the lights flicker. We’ve installed a new electric panel and rewired everything between the electric panel and the heat pump, but the issue still continues. Any thoughts? Thanks!
Did you replace the main electrical panel or just the disconnect next to the condenser and the wire going to the main panel? Also what size is the wire from the condenser to the main panel? What size is the condenser?
We use the Ecobee with this system in most cases. It will not be a fully communicating system with that set up but you can wire it for 2 stage and that seems to be a good set up for our customers.
Great video. My unit has only one fan. The main pcb has a burning smell. I've tried to take out the control board. But there's a heat sink with some copper tube to it. Do you know to replace the main pcb for 38muraq30? Or where i can download some instructions? Any help would be greatly appreciated. Thank you
We have not had to replace a board on this unit since we started installing them s few years ago. I would recommend calling a Carrier Factory Authorized Dealer in your area. They would be able to help you with that.
If 38MURA is not a communicating system, and outdoor and indoor units are both variable speeds - how do they synchronize? Do they work independently? I thought if an outdoor condenser slows down - the air handler should also slow down. Can you explain please?
Thank you for watching my video. They are hooked up by low voltage wiring and the thermostat is telling the system what to do in that case. Thus they are not a communicating system. The only way the system will synchronize is with communicating wire and the Carrier thermostat. If you use an Ecobee, Nest, Honeywell thermostat etc... the best you can do is two stage.
There is no carrier proprietary thermostat. Carrier website says that it should be paired with Ecobee premium series. Carrier puts its sticker there as well.
Thank you for watching the video. I would be happy to give you an estimate on a system like this. Please send me your info and the details about what you need to albertairinc@gmail.com.
Thank you for watching my video. If you are in the Orange County, CA area I would be happy to give you an estimate. Otherwise I would recommend calling a Carrier Factory Authorized dealer near you.
I have two carrier units ( infinity series) that are crap. The parts are ridiculously expensive and unreliable. I did not expect you to say anything negative as you probably sell carrier exclusively.
I'm sorry to hear that you have had issues with your Infinity units. We install a lot of those as well. We are a Carrier Factory Authorized Dealer. Carrier products account for over 80% of our installations. I don't like talking negatively about any brand let alone Carrier because it usually comes down to proper installation and not the equipment. Obviously there are outliers and a small percentage of any brand of equipment will have problems in the field. At that point is up to the installing dealer to make it right for the customer. We stand behind the products we install and make sure the customer gets the best possible system and installation for their budget.
I agree with the installation. I got a second and third opinion on the installation of my carrier units and they all agreed installation was by the book. It’s the product. Most brands are basically the same, it just depends on what incentives the manufacturer is willing to offer. It’s always about the money. If carrier is so great, the warranty should include both labor and parts for at least 15 years at no cost to the customer. I didn’t think so !!
25vna036a300 and 25vna024a300. I had to replace the 2 ton unit recently. Had to change the condenser ecm fan motors every two to three years on both units. ECM motor now costs 1k not including labor. Muffler on the liquid/ high side rusted out and leaked 13lbs of Freon @ $100 per pound. Both air handlers were replaced about four years ago due to coils leaking and rusting out. Had txv valve and blower motor replaced on one of the air handlers. I had one tech come and replace one of the condenser fan motors and he called tech support which showed the fan motor was only replaced one time. I’m not sure what the a/c company was doing but apparently they may have eaten the cost on the part and collecting the inflated labor cost from me in order to keep in good graces with carrier. I make sure the filters are replaced/clean, coils and condenser units are clean. Also make sure the drain lines are clean and condensation is flowing. We have mild winters for the most part but when it does drop below freezing, the heat pump is loud and seems to be under a lot of strain. I appreciate you asking what are the issues but when the units are replaced, you can bet it won’t be carrier/ Bryant. I recently installed a voltage regulator and surge protector for each unit along with a home surge protector. Thanks for your concerns. I know you are just trying to help 😊
@@LouisS-cs7bh It sounds like you have been through a lot with these units. It is very unfortunate and frustrating to deal with all of those issues. I wish you the best of luck in the future.
Thank you for watching my video. This unit does not qualify for the tax credit. It does not meet he minimum efficiency requirement of 15.2+SEER2, 11.7+EER2 and 7.8HSPF2.
@@albertairinc.1140 I'm looking at Carrier heat pump units. It seems like most of them fail for the tax credit, I think due to not making the heating (HSPF) threshold. But if it exceeds for the AC (SEER2), can you claim anything for that?
@@jwhite4 All Heat Pump rebates are based on the SEER2/EER2?HSPF2 ratings. So it will just depend on what rebate you are trying to get. For example all heat pump installations with an AHRI Certificate will qualify for Clean Tech CA and Comfortably CA rebate but you need a higher rating to get the Tax Credit.
All Carrier ductless products are made in China by Midea. As a Carrier dealer, we sold many and they were our low end brand. Pretty reliable.
Our high end brand for ductless was Daikin. Great stuff!
We like the Media made products too. They have been very reliable and easy to install. Thank you for the comments and watching my videos.
Thank you for posting this video and explaining the proprietary thermostat. It wasn't explained to me that my nest wouldn't work as a variable speed and only a two-speed. I discovered this on my own and when I asked the HVAC that installed it they had no idea what I was talking about. When I asked them about a proprietary thermostat, they also had no idea what I was talking about. Asking carrier, they told me the nest is compatible. If I was to get the proprietary thermostat, can you make schedules and programming on it? I understand it's not Wi-Fi enabled.
My indoor air mover sounds much louder than the one I replaced. I can hear the motor throughout the basement and main floor. I had the motor swapped out but same sound. Any ideas?
It hard to say without seeing the system and testing it. The motor could be locked into high speed, there could be air restriction on the supply or return side of the ducts, dirty filter, etc... I would also check the wiring to see if it is working as a variable speed, two speed or single speed system. The wiring between the boards in the fan coil/furnace to the thermostat and the outdoor unit will determine how the system runs.
Hi! I have the same unit, it was installed this spring. Every time the heat pump runs, the electric panel and meter box buzz and the lights flicker. We’ve installed a new electric panel and rewired everything between the electric panel and the heat pump, but the issue still continues. Any thoughts? Thanks!
Did you replace the main electrical panel or just the disconnect next to the condenser and the wire going to the main panel? Also what size is the wire from the condenser to the main panel? What size is the condenser?
Carrier owns 49 percent of midea.
Thank you for watching the video.
Is this the same as the Bryant 38MBRCQ58AA3?
Thanks. So you don’t recommend a Nest or Ecobee thermostat with this unit?
@@neilmartinez143 no, you must use the one that comes with it.
We use the Ecobee with this system in most cases. It will not be a fully communicating system with that set up but you can wire it for 2 stage and that seems to be a good set up for our customers.
Great video. My unit has only one fan. The main pcb has a burning smell. I've tried to take out the control board. But there's a heat sink with some copper tube to it. Do you know to replace the main pcb for 38muraq30? Or where i can download some instructions? Any help would be greatly appreciated. Thank you
We have not had to replace a board on this unit since we started installing them s few years ago. I would recommend calling a Carrier Factory Authorized Dealer in your area. They would be able to help you with that.
If 38MURA is not a communicating system, and outdoor and indoor units are both variable speeds - how do they synchronize? Do they work independently? I thought if an outdoor condenser slows down - the air handler should also slow down. Can you explain please?
Thank you for watching my video. They are hooked up by low voltage wiring and the thermostat is telling the system what to do in that case. Thus they are not a communicating system. The only way the system will synchronize is with communicating wire and the Carrier thermostat. If you use an Ecobee, Nest, Honeywell thermostat etc... the best you can do is two stage.
There is no carrier proprietary thermostat. Carrier website says that it should be paired with Ecobee premium series. Carrier puts its sticker there as well.
Crossover condensor
What would the cost to install? I am in socal too,
Thank you for watching the video. I would be happy to give you an estimate on a system like this. Please send me your info and the details about what you need to albertairinc@gmail.com.
@@albertairinc.1140 thanks, dropped an email
Carrier recommends carrier branded Ecobee
Approx cost estimate?
Thank you for watching my video. If you are in the Orange County, CA area I would be happy to give you an estimate. Otherwise I would recommend calling a Carrier Factory Authorized dealer near you.
I have two carrier units ( infinity series) that are crap. The parts are ridiculously expensive and unreliable. I did not expect you to say anything negative as you probably sell carrier exclusively.
I'm sorry to hear that you have had issues with your Infinity units. We install a lot of those as well. We are a Carrier Factory Authorized Dealer. Carrier products account for over 80% of our installations. I don't like talking negatively about any brand let alone Carrier because it usually comes down to proper installation and not the equipment. Obviously there are outliers and a small percentage of any brand of equipment will have problems in the field. At that point is up to the installing dealer to make it right for the customer. We stand behind the products we install and make sure the customer gets the best possible system and installation for their budget.
I agree with the installation. I got a second and third opinion on the installation of my carrier units and they all agreed installation was by the book. It’s the product. Most brands are basically the same, it just depends on what incentives the manufacturer is willing to offer. It’s always about the money. If carrier is so great, the warranty should include both labor and parts for at least 15 years at no cost to the customer. I didn’t think so !!
@@LouisS-cs7bh What models do you have installed at your home? And what are the issues you are having?
25vna036a300 and 25vna024a300. I had to replace the 2 ton unit recently. Had to change the condenser ecm fan motors every two to three years on both units. ECM motor now costs 1k not including labor. Muffler on the liquid/ high side rusted out and leaked 13lbs of Freon @ $100 per pound. Both air handlers were replaced about four years ago due to coils leaking and rusting out. Had txv valve and blower motor replaced on one of the air handlers. I had one tech come and replace one of the condenser fan motors and he called tech support which showed the fan motor was only replaced one time. I’m not sure what the a/c company was doing but apparently they may have eaten the cost on the part and collecting the inflated labor cost from me in order to keep in good graces with carrier. I make sure the filters are replaced/clean, coils and condenser units are clean. Also make sure the drain lines are clean and condensation is flowing. We have mild winters for the most part but when it does drop below freezing, the heat pump is loud and seems to be under a lot of strain. I appreciate you asking what are the issues but when the units are replaced, you can bet it won’t be carrier/ Bryant. I recently installed a voltage regulator and surge protector for each unit along with a home surge protector. Thanks for your concerns. I know you are just trying to help 😊
@@LouisS-cs7bh It sounds like you have been through a lot with these units. It is very unfortunate and frustrating to deal with all of those issues. I wish you the best of luck in the future.
Is this unit qualified for the fed tax credit?
Thank you for watching my video. This unit does not qualify for the tax credit. It does not meet he minimum efficiency requirement of 15.2+SEER2, 11.7+EER2 and 7.8HSPF2.
@@albertairinc.1140 I'm looking at Carrier heat pump units. It seems like most of them fail for the tax credit, I think due to not making the heating (HSPF) threshold. But if it exceeds for the AC (SEER2), can you claim anything for that?
@@jwhite4 All Heat Pump rebates are based on the SEER2/EER2?HSPF2 ratings. So it will just depend on what rebate you are trying to get. For example all heat pump installations with an AHRI Certificate will qualify for Clean Tech CA and Comfortably CA rebate but you need a higher rating to get the Tax Credit.
This install doesn’t look like a great spot for air flow. Maybe there was no other choice?
We talked to the customer about another location that would meet the manufacturers specified clearances but he was adamant about this location.
They are all made by MIDEA which is a Chinese brand. The only thing carrier in this is the sticker.😂
Unit made in China, I’ll pass!!
I understand. We have installed a lot of these units and so far they have all been great. No issues, perform good and our customers love them.
When you find one made in USA let us know