I have almost 4k deliveries. And I didn't know about this. I have waited over 10 minutes countless times and unassigned and took the hit on completion rate. Thank you for this video.
Have you tried it since? I successfully did it a few times last week but over the weekend it stopped working. Tried again this morning and it seems like doordash removed the option.
Unassign as much as you need. I'm at 12k deliveries. Seen some things. Currently at 96% completion rate but I regularly fall to 87, 88, 89 etc. I wouldn't be worried even if you drop lower. Sometimes you have terrible waits/service sometimes at several stores consecutively. Your mood and efficiency is all that you should be worried about. DD and UE will not reward you for doing what they want you to do, instead, they make continued attempts to coerce you into WORKING TOO MUCH FOR TOO LITTLE $. No value for long time workers. Guy just outta jail taking every order is more valuable to them than I am. I never forget this. Be selective as you deem necessary and back out as soon as you can tell you're dealing with a bad shop or employees.
Yeah this is mostly aimed at those people right on the edge of deactivation as they unassign way to much. There are also places just infamous for telling drivers 5-10 minutes when they really know it is 15-20 minutes.
I'm at 800 deliveries, and I tend to do this. The only thing I'm worried about is thar my acceptance sometimes gets close to going below 20. Should I be worried about that or just ignore it? All my other rating are in the green so I hope they wouldn't shut me down just for the acceptance rate, but sometimes I worry.
@@PaulRizzo504 What I don't understand is the restaurant knows it will be 15 minutes, which is plenty of time for you to unassign and another driver show up to grab the order on time... But if you wait 10 minutes and no sign of your order so you use this method to unassign now another driver has to pickup and get there in 5 minutes. It hurts the restaurant and the customer to lie, but not you... So why do they keep doing it? Maybe they just don't understand how the system works?
Only times I have unassigned an order is where I accidentally hit the Accept button ...kinda funny that to Accept an order is one button but to Decline is 2 buttons to hit. ..
Thanks for the tip man. This happened to me yesterday. Waited 15 mins to be told they have 26 orders in queue and they couldn't even tell me where my customer was on the list or if they are even there. I just took the hit, wish I knew this. Now I know :). TY
Thank you!.. almost 1k in, and this helps. 👍 You know what's fun though? You do that process after waiting 10 minutes, and the order is ready right when you click the last step. 😅
I actually came across this one day when I was waiting over 10 minutes and was just clicking through the menu and found this. Didn't realize you had a video on it. Also works great for those non tippers😅
can you help me understand what you mean by non tippers? are we still referring to canceling an order after 10 minute wait time? thanks for your response, new guy here.
Just tried this for the first time in a long time and apparently something has changed! When I went to unassign it, exact same steps as I used to and as voiced in your video, and said we will unassign you from this order and your score will be impacted!! So unless I'm missing something they took this from us too!! I have over 3,000 deliveries, so I'm familiar with the process! I bet it's because they're pushing a higher completion rating...
I have noticed strange stuff like they turn it off and on. Just yesterday, the auto prompt came up , and they basically told me it had been 10 minutes. Do I want to unassign?
I had this happen to me too. It worked for a week and then I wondered if I did it too much because now it doesn’t work anymore. The last time it worked successfully, I accidentally had typed in excessive wait time and it sent me to a chat agent. I ended the chat, and reopened it. I successfully unassigned it without penalty but then 30 seconds after that I got a call from DoorDash. I didn’t answer but wondered why they had called me. Since that day, it doesn’t come up for me anymore. Looking for some help.
Thank you for the heads up. Fast food restaurants like McDonald's are notorious for long wait times and there is no excuse for a delivery driver to wait especially when Doordash sends a message that the food is ready. So basically you need to keep track of your arrival time at the restaurants.
Yeah so if 12pm then around 12:10pm with a few second added on. So closer to 12:11pm. Literally just did it my last order of the shift I finished at a McCalisters Deli.
I rarely have any problem at McDonald's in my Zone because the overhead display shows order progress! Only rarely do I walk in, wait 3 or 4 minutes due to a crowd of customers and earlier drivers, then learn a SPECIFIC order was picked up 10 to 15 minutes earlier! The "kicker" on that is, of course, I text the customer asking, 'Has the delivery order from McDonald's arrived yet?' and the answer is ALWAYS "No."... which is doubly frustrating and now I will look for Dasher Help chat of, 'The restaurant reports this order has already been picked up.' and whether it is a duplicate delivery ticket or "theft" of the order by someone else... I must begin recognizing THAT is beyond my control. Period!
I explain this to so many dashers in my market. "Man I've been waiting so long" me " why don't you unassign it" them "I already have a low completion rate" me "nah man you can unassign without it affecting your rating can I?" Them "sure" me click click click. Them " man thanks I didn't know that I feel so stupid"
Does it still work? I tried it and had success last week but it seems like doordash removed this option, as I tried using it again a few times and the option was no longer available.
How did you work this? At some point when you knew it would be a problem, but were close enough to see the “arrived at store” button go live, you pressed it, and then waited 10 minutes from your car, and then did these steps?
Thank you kind sir. Over 3800 deliveries and I've never seen these steps. In fact, I had no idea that I could get pay after 10 minutes. [I usually call and can attest to the fact that Support doesn't pay after 10 minutes]. I rarely unassign, but do so occasionally. I appreciate the head's up.
Wow, thank you for your tip. I already have 3K deliveries and sometimes have to unassigned order but, hesitate to do because of completion rate will reduce. Thanks again.
Damn, I thought I knew the ins and outs. Been dashing over a year. So glad that I clicked on your video. You have a new subscriber. So we can literally elect to keep waiting and actually get paid wait time? This is new info.
THanks for this! Can you also do one for Uber? I know uber ratings are so strict but I had to wait for 30-40mins today for an order and it was torture..
Really interesting that you said was that your acceptance rate will go down along with your completion right, that's not true, only your completion rate will go down. And I know that yet because if you unassign in order that you have already accepted, they can't bring your acceptance rate down, because you've already accepted and your unassignment proves your prior acceptance.
Maybe it’s if you go through this particular process (before getting the right message to proceed)? I know that, otherwise, if you unassign via the “can’t complete this order” route, it’s like you say, CR is affected, but AR is not.
Hey everyone! Follow-up as I do check through the comments. Some people have noticed on iPhones it may not work. Not sure there. Others have tried the steps and did not get to the screens I showed. Others have had it work with no issue. So for me in Louisiana it is still consistently working and the only states that I know have trouble would be California and New York. I am sorry if it is not working and I may toy around with it to see if there is a more direct way to trigger the message with less steps. Tweet with a screenshot of what it looks like after 10 minutes. twitter.com/PaulRiz504/status/1637550926960504835
Thank you for the update. I did try this recently after watching your video. I was stuck in an Arby's drive-thru for way too long. I live in Kansas and have an iPhone. It didn't work for me. My phone did not have the specific steps you outlined. I still appreciate having the information. I am glad it works for some people.
I got 3k in deliveries and didn’t know this . Probably because if I see a line full of customers and drivers i quickly on unassign the order. Also ask for the wait time . Some say 5 minutes completely bs I just add an extra 5 , but if you ask then what is the real wait they will tell you
@@PaulRizzo504 Thanks brother! I think it's cool you're making these, a lot of information about how to use dd isn't easy to find in app, like what you showed in this video
I tried doing this last night and was immediately connected to a support agent :( Spent 10 minutes on chat with them while they desperately tried calling the store over and over. Don't know why it didn't work for me :(
I'm in California and support told me this is not possible. I tried following the screen, but it still says "your rating may be impacted", so I contacted support (a live agent) and they told me they cannot unassign the order without taking a hit on the completion rating, Even though I been waiting for 20 minutes.. However they did say that the regular unassign button should have changed to "unassign without penalty" but that didn't happen for me...
I wish I knew this. I'll prob have to watch this again to remember the steps. I have had several places I've waited over 10 mins. Once I waited a half an hour. I was told 15 mins and it ended being 30. I was annoyed. Next time I'll know! Ty
Nope… isn’t true! I waited 30 minutes for an order, I saw this video a couple nights beforehand. I tried the steps this video shows… no such message when you’re waiting too long. I even called support with my issue and mentioned it. They can’t do anything about it. You either wait and take the late ding or you drop the order and you take the completion ding. This is NOT true! I was pretty upset thinking this was a thing to find out… it’s not.
Didn't see this ability. I waited nearly 40 minutes and kept checking and every time I clicked unassign it told me my Completion rate would drop. Started looking after 10 minutes.
Im a new Dasher under 300 orders and I chat or call and they do compensate me for waiting or driving out when there’s a snafu. Happened twice . Maybe because I’m VIP? 🤔
Does this process work with a Red Card restaurant order? That is, if you already paid with the Red Card and the food is taking more than 10 mins to be ready.
That would probably be a really bad idea lol. Not even sure Doordash has the ability to even reassign those after the card has been charged. Never tried.
I have unassigned dashes within mere seconds when I am told wait time will be 30min or more and I state that as I unassigned and have NEVER been penalized.
How long ago did you make this because by now you should have been able to find an order that you wanted to bow out of and you can actually show us what the screen actually looks like.
There are screenshots. This video is very out of date. They made it way easier then using some chat assistant. After 10 minutes you just go into the help menu and click something else. Pick wait time and if it says no penalty congrats lol
Alsco quick note if there are not that many Dashers in the area, you are likely to be the one to get the order again after this method of un assignment.
@@erikarussell7354 I've had them many times. Usually they stick them into a stack order trying to bait you to take it. If the money to miles isn't worth my time and gas mileage, I decline.
Wait until you get a food bank order. 10 orders in 1 and you will get it back...to back to back. Killed my acceptance rate by 30% in 5 minutes because of that one time.
Tried this process today. Schlotzky for $25 but going 30+ miles. Accepted. Waited 10 min but option described in video not available. iOS iPhone 11. Waited another 5. Still no go.
@@PaulRizzo504 yeah. I’m gonna try it again tomorrow during breakfast run. I got the right screens I think but I was hurrying thru process because I got a banger on Ubereats right at the 10 min mark. Maple Street Biscuit is a guaranteed 10+ min wait.
Oh hell no, I wouldn't of taken that order. You've got to account for the time it takes you to drive back to your starting area to. That's 1 hour round trip at an estimated 1 minute per mile. I usually try and take 1.50 minimum for long orders or just don't. I'm still new but, with Rodeo going on down here, it's been dead somewhat compared to how busy it usually is.
Not working. Did what you said and it says it will still affect rating. I'm almost over this. This person's food can't be fresh now. 35 minutes McDonald's order. Sad!
Very strange. Some people have noticed it is a little different on iPhones and this was on a Samsung Galaxy. It should be 10 minutes from the moment you hit "arrived at store".
@@PaulRizzo504 It's more than a issue of pausing a location that is backed up, if a place had a huge order there should be a modifier that allows for extending the time till the request is sent to the driver, also logic says that meals made in peak hours are going to take longer than normal, Doortrash knows this and instead of trying to implement a solution chooses to just spam the requests at drivers in the hope that one of them will do a 30 minute wait for the meal, wasting -huge- amounts of driver time in the process.
They have removed this I believe. Cause they used to pay 5 dollar side you ever waited at a store for more than 30 minutes last time I tried this I called cause the restaurant told me It was gonna be over 30 minutes and they told me I had to wait and that I wouldn't pay the 5 dollars for the wait. I was pissed
This is through the automated process, not the phone. You are effectively giving up a chance at half pay for that 30-minute insanity to get out of there after 10 minutes with no penalty hit. This was still working as of yesterday when I used it.
So sitting at roughly 2,000+ orders and maybe 100 or more have used this. This is actually what support does when you call to complain about waiting too long. It is a built in feature that they hide because of obvious reasons.
@@PaulRizzo504 I will try this thanks. But if support removes the order for complaining the order is taking too long, they will remove the order, but it will still count against you. Any time a support person removes an order for me it is an unassign and my CR goes down 1%. They have to cancel the order to not effect your rating. I even had one time where I complained to a support rep where I kept getting dinged on my CR when it wasn't my fault in the past even though support removed the order. She said don't worry, I'll make sure it doesn't effect your rating this time. She then cancelled the order completely instead of unassign. I will try this anyway, but i'm not too confident this will work. And looks like the commenter above tried it 4 times and didn't work. I'll report back. But it is rare I have to unassign for waiting too long. I avoid places that take too long and if I do go to one of those places, it will be for a really good payout where I'm willing to wait beyond 10 min. I had a double order last night that took a while, but it was 2 stacked for $18.50. I just waited the 25 min it took to be completed.
@@misterclownface DD pushes several app versions continuously. It may work on one version but not the others. I've had my app change font and layout during a shift. The one tap Decline function comes and goes. Note these versions are automatic whether you update or not. I've seen other Dashers standing right next to me with same OS phones with different looking/functioning apps. I went to the Dasher Help (while NOT on a job) and the text on my phone today suggests no matter How you unassign your Completion Rate will be affected.
ive never cared about acceptance rate or completion rate if im waiting more than 10 minutes i just cancel it the normal way sometimes im affected sometimes im not
I will try this next time and see if it works I had to unassign a stacked order from chili's because one order was ready and the other 1 was God knows when it wasn't gonna be ready. I took an L
You can do this on a stack you just need to be sure you are under the correct order.... I did it wrong one time and unassigned the one I wanted to keep..... I was mad lol
In California we wait 😁 the longer we wait, the higher our Prop 22 payment is 👍😊 that’s why California drivers have really high ratings, we hardly unasign an order.
So I did notice the other day after 10 minutes the message was not there. I then did it again right after and it was there. I think the app is just having issues.
Today I waited.in line at Taco Bell for a long time when the app pops up the message you may unassign this order without being penalized, they say that if you wait ten minutes you will still receive the TIP. I did not get the TIP so I contacted chat and the chat help argued with me and said they never tell drivers to unassigned. They then said something about human contact and disconnected me from chat. NO TIP!!! I QUIT!!!
I tried it on my Samsung S22 and it did not work, I was at restaurant for 16 minutes, followed these instructions and still took a hit on completion percentage
What state? It should be 10 minutes after you click arrived, then follow the steps. I can not explain why it does not work in some areas. It would literally tell you it will not impact your ratings if it works.
Sorry I put the video together quickly as I was tired of seeing dashers wait 30 minutes and also have to reexplain this. After 10 minutes there is a different message there.
@Daphne See below. Dennys order about 20 minutes ago that was taking forever. It still works. twitter.com/PaulRiz504/status/1661052259659046913?t=8IzEuXq0kU9LMtLC_fuOPw&s=19
It was a quick example to get some screenshots. After 10 minutes it gives a different message. You can test it as you will see it before you click unassign to actually remove it. I also made another video recently with the correct screenshot since I get this question A LOT lol
I tired this last week and it worked. I didn’t it for 3 different orders. This week I unassigned a bad order on Sunday, and then got another bad order. When I went to do the same process, the Ai chat responder no longer let me unassign without penalty after 10 minutes, I waited 5 more minutes but it still didn’t give me the message. So I unassigned anyway and my cancellation rate dropped. Today, I tried again and it once again didn’t work. My question is, did DoorDash figure out drivers were doing this and now we can’t use this to successfuly unassign orders without penalty anymore! Hope you see my question. Thanks for making the video! I hope there’s still a way to do this. Some times I hate doordash for screwing us drivers over with bad orders.
It is almost like they change it then change it back. The crazy part is they actually built it into the app if you have a stacked order with 2 different customers it offers to unassign.
You would have to force close the app. It is also client side I think so you are still assigned unless your phone desyncs. I doubt you could do it too often before getting caught lol
No no no I wouldn't trust this if ur completion rate falls below 80 u can deactivated if u reasign order keep track of ur completion rating it is so hard to improve ur completion rating it takes at least 3 completed orders to pull ur completion rating up one point oh yeah even if u unnasign a order ur acceptance rating won't be impacted
After 10 minutes, you are shown text saying it will not affect your completion rate. This is extremely easy to verify. Next order, you wait more than 10 minutes. You can test and verify that your acceptance and completion rate were not affected.
If this is true why didn't you wait to do the video when you can show this to be true... Now I have to TH-cam search to see if someone has actually done this and if it is real 🤦🏿♂️
lol since you guys keep asking. I did not have a screenshot available at the time. This was working as of last night when I had to do it on an awful order that was taking forever. twitter.com/PaulRiz504/status/1637550926960504835
12,500 plus deliveries. I watch you people all the time drop orders. Then 2 minutes later another dasher shows up and boom its ready, 2 more minutes of patience and you'd have had full payout. If I've taken a run, it's worth it... so I'm not investing 10 plus minutes and then giving someone else the payout and having wasted my time. Suckers go ahead, I'll swoop in and take your drops.
12,500 orders and you do not know which restaurants are just making up times? I would hope by that point you know the time expectations in your area. You forget Doordash counts on new dashers not knowing this and waiting 30 minutes. They refuse to hold restaurants accountable for excessive wait times.
I have almost 4k deliveries. And I didn't know about this. I have waited over 10 minutes countless times and unassigned and took the hit on completion rate. Thank you for this video.
Have you tried it since? I successfully did it a few times last week but over the weekend it stopped working. Tried again this morning and it seems like doordash removed the option.
@@DreamMachineX Does it still work?
Unassign as much as you need. I'm at 12k deliveries. Seen some things. Currently at 96% completion rate but I regularly fall to 87, 88, 89 etc. I wouldn't be worried even if you drop lower. Sometimes you have terrible waits/service sometimes at several stores consecutively. Your mood and efficiency is all that you should be worried about. DD and UE will not reward you for doing what they want you to do, instead, they make continued attempts to coerce you into WORKING TOO MUCH FOR TOO LITTLE $. No value for long time workers. Guy just outta jail taking every order is more valuable to them than I am. I never forget this. Be selective as you deem necessary and back out as soon as you can tell you're dealing with a bad shop or employees.
Yeah this is mostly aimed at those people right on the edge of deactivation as they unassign way to much. There are also places just infamous for telling drivers 5-10 minutes when they really know it is 15-20 minutes.
I'm at 800 deliveries, and I tend to do this. The only thing I'm worried about is thar my acceptance sometimes gets close to going below 20. Should I be worried about that or just ignore it? All my other rating are in the green so I hope they wouldn't shut me down just for the acceptance rate, but sometimes I worry.
@Austin Allen never worry about acceptance rate. Don't go out when you're totally not feeling the work, however.
@@PaulRizzo504 I understand. Thanks for your reply! 👍.
@@PaulRizzo504 What I don't understand is the restaurant knows it will be 15 minutes, which is plenty of time for you to unassign and another driver show up to grab the order on time... But if you wait 10 minutes and no sign of your order so you use this method to unassign now another driver has to pickup and get there in 5 minutes. It hurts the restaurant and the customer to lie, but not you... So why do they keep doing it? Maybe they just don't understand how the system works?
Only times I have unassigned an order is where I accidentally hit the Accept button ...kinda funny that to Accept an order is one button but to Decline is 2 buttons to hit. ..
Thank you so much. I've literally been waiting for food past delivery time trying to protect ratings. Didn't know, now I do. Just started in January.
Thanks for the tip man. This happened to me yesterday. Waited 15 mins to be told they have 26 orders in queue and they couldn't even tell me where my customer was on the list or if they are even there. I just took the hit, wish I knew this. Now I know :). TY
Thank you!.. almost 1k in, and this helps. 👍
You know what's fun though?
You do that process after waiting 10 minutes,
and the order is ready right when you click the last step. 😅
Opps not my problem anymore lol
LOL. Probably true!
I actually came across this one day when I was waiting over 10 minutes and was just clicking through the menu and found this. Didn't realize you had a video on it. Also works great for those non tippers😅
That’s what I use it for lol while I run ubereats to accept other orders lol
can you help me understand what you mean by non tippers? are we still referring to canceling an order after 10 minute wait time? thanks for your response, new guy here.
Just tried this for the first time in a long time and apparently something has changed! When I went to unassign it, exact same steps as I used to and as voiced in your video, and said we will unassign you from this order and your score will be impacted!! So unless I'm missing something they took this from us too!! I have over 3,000 deliveries, so I'm familiar with the process! I bet it's because they're pushing a higher completion rating...
I have noticed strange stuff like they turn it off and on. Just yesterday, the auto prompt came up , and they basically told me it had been 10 minutes. Do I want to unassign?
I had this happen to me too. It worked for a week and then I wondered if I did it too much because now it doesn’t work anymore. The last time it worked successfully, I accidentally had typed in excessive wait time and it sent me to a chat agent. I ended the chat, and reopened it. I successfully unassigned it without penalty but then 30 seconds after that I got a call from DoorDash. I didn’t answer but wondered why they had called me. Since that day, it doesn’t come up for me anymore. Looking for some help.
Thank you for the heads up. Fast food restaurants like McDonald's are notorious for long wait times and there is no excuse for a delivery driver to wait especially when Doordash sends a message that the food is ready. So basically you need to keep track of your arrival time at the restaurants.
Yeah so if 12pm then around 12:10pm with a few second added on. So closer to 12:11pm. Literally just did it my last order of the shift I finished at a McCalisters Deli.
I rarely have any problem at McDonald's in my Zone because the overhead display shows order progress! Only rarely do I walk in, wait 3 or 4 minutes due to a crowd of customers and earlier drivers, then learn a SPECIFIC order was picked up 10 to 15 minutes earlier! The "kicker" on that is, of course, I text the customer asking, 'Has the delivery order from McDonald's arrived yet?' and the answer is ALWAYS "No."... which is doubly frustrating and now I will look for Dasher Help chat of, 'The restaurant reports this order has already been picked up.' and whether it is a duplicate delivery ticket or "theft" of the order by someone else... I must begin recognizing THAT is beyond my control. Period!
I explain this to so many dashers in my market. "Man I've been waiting so long" me " why don't you unassign it" them "I already have a low completion rate" me "nah man you can unassign without it affecting your rating can I?" Them "sure" me click click click. Them " man thanks I didn't know that I feel so stupid"
Does it still work? I tried it and had success last week but it seems like doordash removed this option, as I tried using it again a few times and the option was no longer available.
@@DreamMachineX yes but it's a bit different now
Thank you for the info I'm stoked to see how this works tomorrow
Thank you for this, got an order for an outdoor mall, could not find the restaurant or parking. Saved me from my stats taking a hit.
How did you work this? At some point when you knew it would be a problem, but were close enough to see the “arrived at store” button go live, you pressed it, and then waited 10 minutes from your car, and then did these steps?
I tried this on a DD Double. It worked perfectly. Thank you!
Thank you kind sir. Over 3800 deliveries and I've never seen these steps. In fact, I had no idea that I could get pay after 10 minutes. [I usually call and can attest to the fact that Support doesn't pay after 10 minutes]. I rarely unassign, but do so occasionally. I appreciate the head's up.
You can't get paid after 10 minutes, I think you misunderstood.
Wow, thank you for your tip.
I already have 3K deliveries and sometimes have to unassigned order
but, hesitate to do because of completion rate will reduce.
Thanks again.
This is good to know, I hadn't heard of this yet.
Best video ever 11 000 deliveries never knew mind blown
i got over 10k deliveries and I never ever knew about this, thank you for the info
Thank you so much for this information!!
Thank you for sharing 😊 I am going to try this 😁
Damn, I thought I knew the ins and outs. Been dashing over a year. So glad that I clicked on your video. You have a new subscriber. So we can literally elect to keep waiting and actually get paid wait time? This is new info.
Only in states with laws. New York city has a version of this and California has prop 22
@@PaulRizzo504 So Texas probably doesn't have it?
This worked thanks so much
Thanks for the tip definitely using this
Followed you aond subsribed just for this video! Man this would have seriously helped me when I first started doordashing!
Thanks! Wish I had more super secret tricks I found but best I got is this one lol. I post other stuff but this might be peak Doordash for me.
THanks for this! Can you also do one for Uber? I know uber ratings are so strict but I had to wait for 30-40mins today for an order and it was torture..
Sorry I only do Doordash but if they ever run themselves into the ground I will definitely try to figure out a way.
Great tip TY!!
Remember this. If you get paid anything for wait time, that is all profit since you aren't burning vehicle resources
Nice i had no idea - Thanks
Really interesting that you said was that your acceptance rate will go down along with your completion right, that's not true, only your completion rate will go down.
And I know that yet because if you unassign in order that you have already accepted, they can't bring your acceptance rate down, because you've already accepted and your unassignment proves your prior acceptance.
Maybe it’s if you go through this particular process (before getting the right message to proceed)?
I know that, otherwise, if you unassign via the “can’t complete this order” route, it’s like you say, CR is affected, but AR is not.
Almost 3000 deliveries. Just used this for first timr today
Damn, this could have saved my ratings and me from wasting time calling support. Thanks for the tip.
Hey everyone! Follow-up as I do check through the comments. Some people have noticed on iPhones it may not work. Not sure there. Others have tried the steps and did not get to the screens I showed. Others have had it work with no issue. So for me in Louisiana it is still consistently working and the only states that I know have trouble would be California and New York. I am sorry if it is not working and I may toy around with it to see if there is a more direct way to trigger the message with less steps.
Tweet with a screenshot of what it looks like after 10 minutes.
twitter.com/PaulRiz504/status/1637550926960504835
I'm in Australia so don't know if that had anything to do with it - and I have an android phone
Thank you for the update. I did try this recently after watching your video. I was stuck in an Arby's drive-thru for way too long. I live in Kansas and have an iPhone. It didn't work for me. My phone did not have the specific steps you outlined. I still appreciate having the information. I am glad it works for some people.
Great info
I got 3k in deliveries and didn’t know this . Probably because if I see a line full of customers and drivers i quickly on unassign the order. Also ask for the wait time . Some say 5 minutes completely bs I just add an extra 5 , but if you ask then what is the real wait they will tell you
Nearly 5k deliveries and didn't know this lol. Thanks!
Love your content, man. About to make one on how to override the GPS to make shop and deliver orders easier.
@@PaulRizzo504 Thanks brother! I think it's cool you're making these, a lot of information about how to use dd isn't easy to find in app, like what you showed in this video
@@NuggsDD thanks for your content buddy! You're one of the realest creators out there!
I tried doing this last night and was immediately connected to a support agent :( Spent 10 minutes on chat with them while they desperately tried calling the store over and over. Don't know why it didn't work for me :(
I'm in California and support told me this is not possible. I tried following the screen, but it still says "your rating may be impacted", so I contacted support (a live agent) and they told me they cannot unassign the order without taking a hit on the completion rating, Even though I been waiting for 20 minutes.. However they did say that the regular unassign button should have changed to "unassign without penalty" but that didn't happen for me...
lol you get paid for the wait time, that is why. Prop 22
I wish I knew this. I'll prob have to watch this again to remember the steps. I have had several places I've waited over 10 mins. Once I waited a half an hour. I was told 15 mins and it ended being 30. I was annoyed. Next time I'll know! Ty
Nope… isn’t true! I waited 30 minutes for an order, I saw this video a couple nights beforehand. I tried the steps this video shows… no such message when you’re waiting too long. I even called support with my issue and mentioned it. They can’t do anything about it. You either wait and take the late ding or you drop the order and you take the completion ding. This is NOT true! I was pretty upset thinking this was a thing to find out… it’s not.
Thank you 🙏
what's dumb is if you get to the restaurant and they tell you it's going to be 30 min you still have to wait 10 min
if my completion rating is up, I don't wait just take the 1% hit to completion.
@@FORDFCKNRANGER I mean you get up to 20% before you have to worry. 79% is where they threaten to deactivate you.
Didn't see this ability. I waited nearly 40 minutes and kept checking and every time I clicked unassign it told me my Completion rate would drop. Started looking after 10 minutes.
California??
Im a new Dasher under 300 orders and I chat or call and they do compensate me for waiting or driving out when there’s a snafu. Happened twice . Maybe because I’m VIP? 🤔
Live in California? If so Prop 22 is why you get paid for that time.
Does this process work with a Red Card restaurant order? That is, if you already paid with the Red Card and the food is taking more than 10 mins to be ready.
That would probably be a really bad idea lol. Not even sure Doordash has the ability to even reassign those after the card has been charged. Never tried.
Makes sense, haha. So only unassign if the line at the Red Card restaurant is more than 10 mins long after arrival.
I have unassigned dashes within mere seconds when I am told wait time will be 30min or more and I state that as I unassigned and have NEVER been penalized.
🤔
Do the 10 minutes count upon your arrival, or 10 minutes after the pickup by time?
Arrival.. closer to 11 minutes honestly
How long ago did you make this because by now you should have been able to find an order that you wanted to bow out of and you can actually show us what the screen actually looks like.
There are screenshots. This video is very out of date. They made it way easier then using some chat assistant. After 10 minutes you just go into the help menu and click something else. Pick wait time and if it says no penalty congrats lol
Ty
Yeah I waited for 25 minutes I never knew about this
Alsco quick note if there are not that many Dashers in the area, you are likely to be the one to get the order again after this method of un assignment.
Yeah, I'd prolly do a quick pause for about 10 minutes 😜
I never had DoorDash send me the same offer after Unassign….ever
@@erikarussell7354 I've had them many times. Usually they stick them into a stack order trying to bait you to take it. If the money to miles isn't worth my time and gas mileage, I decline.
Wait until you get a food bank order. 10 orders in 1 and you will get it back...to back to back. Killed my acceptance rate by 30% in 5 minutes because of that one time.
It happens to me almost every time !!!
Tried this process today.
Schlotzky for $25 but going 30+ miles.
Accepted. Waited 10 min but option described in video not available.
iOS iPhone 11.
Waited another 5. Still no go.
Through the automated chat right? This is on a Samsung but I thought it was available for iPhone users also.
Did you get to the screen I showed?
@@PaulRizzo504 yeah. I’m gonna try it again tomorrow during breakfast run. I got the right screens I think but I was hurrying thru process because I got a banger on Ubereats right at the 10 min mark. Maple Street Biscuit is a guaranteed 10+ min wait.
Oh hell no, I wouldn't of taken that order. You've got to account for the time it takes you to drive back to your starting area to. That's 1 hour round trip at an estimated 1 minute per mile. I usually try and take 1.50 minimum for long orders or just don't. I'm still new but, with Rodeo going on down here, it's been dead somewhat compared to how busy it usually is.
What happens if you click on 'long wait at the restaurant'?
So I typically just do the steps you saw there, but I doubt it matters. The goal is to get to that last screen I show.
Not working. Did what you said and it says it will still affect rating. I'm almost over this. This person's food can't be fresh now. 35 minutes McDonald's order. Sad!
Very strange. Some people have noticed it is a little different on iPhones and this was on a Samsung Galaxy. It should be 10 minutes from the moment you hit "arrived at store".
it would be a lot better if Doortrash didn't just throw drivers at places they knew had delays.
I 100% support machines being paused at places that have back ups.
@@PaulRizzo504 It's more than a issue of pausing a location that is backed up, if a place had a huge order there should be a modifier that allows for extending the time till the request is sent to the driver, also logic says that meals made in peak hours are going to take longer than normal, Doortrash knows this and instead of trying to implement a solution chooses to just spam the requests at drivers in the hope that one of them will do a 30 minute wait for the meal, wasting -huge- amounts of driver time in the process.
They have removed this I believe. Cause they used to pay 5 dollar side you ever waited at a store for more than 30 minutes last time I tried this I called cause the restaurant told me It was gonna be over 30 minutes and they told me I had to wait and that I wouldn't pay the 5 dollars for the wait. I was pissed
This is through the automated process, not the phone. You are effectively giving up a chance at half pay for that 30-minute insanity to get out of there after 10 minutes with no penalty hit. This was still working as of yesterday when I used it.
All 4 times I did that the penalized me I'm still trying to rectify it
So sitting at roughly 2,000+ orders and maybe 100 or more have used this. This is actually what support does when you call to complain about waiting too long.
It is a built in feature that they hide because of obvious reasons.
@@PaulRizzo504 I will try this thanks. But if support removes the order for complaining the order is taking too long, they will remove the order, but it will still count against you.
Any time a support person removes an order for me it is an unassign and my CR goes down 1%. They have to cancel the order to not effect your rating.
I even had one time where I complained to a support rep where I kept getting dinged on my CR when it wasn't my fault in the past even though support removed the order.
She said don't worry, I'll make sure it doesn't effect your rating this time. She then cancelled the order completely instead of unassign.
I will try this anyway, but i'm not too confident this will work. And looks like the commenter above tried it 4 times and didn't work.
I'll report back. But it is rare I have to unassign for waiting too long. I avoid places that take too long and if I do go to one of those places, it will be for a really good payout where I'm willing to wait beyond 10 min.
I had a double order last night that took a while, but it was 2 stacked for $18.50. I just waited the 25 min it took to be completed.
@@misterclownface
DD pushes several app versions continuously. It may work on one version but not the others.
I've had my app change font and layout during a shift.
The one tap Decline function comes and goes.
Note these versions are automatic whether you update or not.
I've seen other Dashers standing right next to me with same OS phones with different looking/functioning apps.
I went to the Dasher Help (while NOT on a job) and the text on my phone today suggests no matter How you unassign your Completion Rate will be affected.
ive never cared about acceptance rate or completion rate if im waiting more than 10 minutes i just cancel it the normal way sometimes im affected sometimes im not
I will try this next time and see if it works I had to unassign a stacked order from chili's because one order was ready and the other 1 was God knows when it wasn't gonna be ready. I took an L
You can do this on a stack you just need to be sure you are under the correct order.... I did it wrong one time and unassigned the one I wanted to keep..... I was mad lol
In California we wait 😁 the longer we wait, the higher our Prop 22 payment is 👍😊 that’s why California drivers have really high ratings, we hardly unasign an order.
I had to wait 18 minutes to get the option! DD is really trying to set us up for failure, smh.
So I did notice the other day after 10 minutes the message was not there. I then did it again right after and it was there. I think the app is just having issues.
I can get it to work in 11 minutes now! I've done this 9 times; my %100 completion rate is unfazed.
Today I waited.in line at Taco Bell for a long time when the app pops up the message you may unassign this order without being penalized, they say that if you wait ten minutes you will still receive the TIP. I did not get the TIP so I contacted chat and the chat help argued with me and said they never tell drivers to unassigned. They then said something about human contact and disconnected me from chat. NO TIP!!! I QUIT!!!
Had a double stack order 20$ and cancelled it after 15 minutes of waiting. Got a huge penalty but f that.
I tried it on my Samsung S22 and it did not work, I was at restaurant for 16 minutes, followed these instructions and still took a hit on completion percentage
What state? It should be 10 minutes after you click arrived, then follow the steps. I can not explain why it does not work in some areas. It would literally tell you it will not impact your ratings if it works.
@@PaulRizzo504 I am in Ohio
4:11 you said your ratings will not be affected but on the screen it says you may be affected….🤔
Sorry I put the video together quickly as I was tired of seeing dashers wait 30 minutes and also have to reexplain this. After 10 minutes there is a different message there.
@@PaulRizzo504 I will be trying this and will give you updates on it
Curious if this has worked for anyone. Why not show it actually working for you in the tutorial?
I posted followup videos and the pinned comment has some things we figured out. I also linked to my Twitter with the screenshots of it working.
@@PaulRizzo504 ok thx. I'll check that out
@Daphne
See below. Dennys order about 20 minutes ago that was taking forever. It still works.
twitter.com/PaulRiz504/status/1661052259659046913?t=8IzEuXq0kU9LMtLC_fuOPw&s=19
@@PaulRizzo504 👍
I subbed to your channel. You have some interesting stuff!
Wish I'd known this 368 orders ago
Wish I knew this 6000 orders ago🤦♀️
Does it still work?
Yes it does
@@PaulRizzo504is it from ten minutes from your arrival to the store or “pickup time” on the app?
It says your rate may b affected
It was a quick example to get some screenshots. After 10 minutes it gives a different message. You can test it as you will see it before you click unassign to actually remove it.
I also made another video recently with the correct screenshot since I get this question A LOT lol
You have wait 11 minutes for it not affected your ratings.
I do need to time it one day. I bet it is +10 from whatever minute you clicked, and it arrived even though it says "10 minutes" when it works.
I tired this last week and it worked. I didn’t it for 3 different orders. This week I unassigned a bad order on Sunday, and then got another bad order. When I went to do the same process, the Ai chat responder no longer let me unassign without penalty after 10 minutes, I waited 5 more minutes but it still didn’t give me the message. So I unassigned anyway and my cancellation rate dropped. Today, I tried again and it once again didn’t work.
My question is, did DoorDash figure out drivers were doing this and now we can’t use this to successfuly unassign orders without penalty anymore!
Hope you see my question. Thanks for making the video! I hope there’s still a way to do this. Some times I hate doordash for screwing us drivers over with bad orders.
It is almost like they change it then change it back. The crazy part is they actually built it into the app if you have a stacked order with 2 different customers it offers to unassign.
This is huge
I unassign before 10 min bc I'm not waiting 10 min. Too much work. I'll just take the hit.
Just log out. Plus you'll get half the tip
You would have to force close the app. It is also client side I think so you are still assigned unless your phone desyncs. I doubt you could do it too often before getting caught lol
No no no I wouldn't trust this if ur completion rate falls below 80 u can deactivated if u reasign order keep track of ur completion rating it is so hard to improve ur completion rating it takes at least 3 completed orders to pull ur completion rating up one point oh yeah even if u unnasign a order ur acceptance rating won't be impacted
After 10 minutes, you are shown text saying it will not affect your completion rate. This is extremely easy to verify. Next order, you wait more than 10 minutes. You can test and verify that your acceptance and completion rate were not affected.
Did you watch the video?
If this is true why didn't you wait to do the video when you can show this to be true... Now I have to TH-cam search to see if someone has actually done this and if it is real 🤦🏿♂️
lol since you guys keep asking. I did not have a screenshot available at the time. This was working as of last night when I had to do it on an awful order that was taking forever.
twitter.com/PaulRiz504/status/1637550926960504835
@@PaulRizzo504 k thank you
@@PaulRizzo504 you were right it worked... 10 minutes no penalty 15 minutes extra pay
Oriented not orientated. Or orientation. Never orientated.
I used to think that too until I looked it up one day..orientated is legit
03:35 somebody doesnt know how to read.
12,500 plus deliveries. I watch you people all the time drop orders. Then 2 minutes later another dasher shows up and boom its ready, 2 more minutes of patience and you'd have had full payout.
If I've taken a run, it's worth it... so I'm not investing 10 plus minutes and then giving someone else the payout and having wasted my time.
Suckers go ahead, I'll swoop in and take your drops.
12,500 orders and you do not know which restaurants are just making up times? I would hope by that point you know the time expectations in your area.
You forget Doordash counts on new dashers not knowing this and waiting 30 minutes. They refuse to hold restaurants accountable for excessive wait times.