Acer Predator, a come back job, can't fix it, i have to refund :(
ฝัง
- เผยแพร่เมื่อ 15 เม.ย. 2024
- UK Ebay store: www.ebay.co.uk/usr/sorinelect...
US Ebay store: www.ebay.com/usr/ers_usa
WebSite: sorinelectronics.com/
Patreon support: / electronicsrepairschool
TH-cam Members: / @electronicsrepairschool
Forum: forum.sorinelectronics.com/
Discord: www.sorinelectronics.com/discord
My tools: www.amazon.co.uk/shop/electro...
PayPal me: www.paypal.com/paypalme/Elect...
This all goes back to something I said once before in a comment in one of your videos. When I worked in a shop doing auto repairs, we had an expression for when a vehicle came in for repair and you accepted to do the job: "You touch it, you own it", meaning, when you do the original repair anything else that happens in the future is "your fault" because you were the last one to touch it, so it must have been something "you" did. Such as: doing a front brake job and then later the radio stops working... I've seen this same thing happen with doing computer repairs... So the "You touch it, you own it" persists to everything. Sometimes you have to assess the "customer" and make the choice to accept the job knowing you may have to deal with this person on a perpetual basis in the future, not in a good way, but because they want to blame you for future faults that are unrelated to the original problem. I guess the expression: "Choose your fights wisely" is fitting too. (sigh)
Sorry Sorin. Sometimes you have to eat a job rather than go to war with a customer. In the long run you come out ahead by protecting your reputation. 😊
The saying goes once you work on someone else machine you are married to that machine.
A lot of people will refund or continue doing free work for fear of social media retaliation. I'll do my best in these situations, but I never play too far into that. Its hard to measure a customer at face value, too. Rarely do they come in with a wild attitude the first time. But then you'll get the ones with no sense of responsibility claiming they dropped the phone 6 inches onto carpet (they always have a strangely precise story when they break it again, and its always carpet/pillow/bed from a short distance for phones).
That or they "woke up" to it being broken on their bedside table. lol We call it spontaneous crakulation. When the phone or device breaks itself from some manner of spirits and ghosts. I'll let those people be angry if they choose, but I will not cater to that crowd.
The thing I learned over the years of owning a repair facility is that with those type, you cannot win. Even if you do free work to placate or discount.. you will be at a loss. Not only monetarily, but there's nothing stopping them from badmouthing you later. Only now after you've also thrown money away.
Also.. I don't let anybody leave anything without signing a liability waiver and over the years I've crafted it through my many lessons to stave off those type of customers. It sucks. But anything dealing with the general public does. Especially if you're in an area with less money.
I prefer the expressions "You win some, you lose some" and "not all money is good money". ;)
Meanwhile car repair shops dont bother to analyze the car as a whole, start replacing parts on a best guess basis 1 by 1 and charge for every single follow up. What a world.
In my country, Spain, we have a consumer office and there the consumer (customer) makes his or her allegations and the technician makes his or hers. It is not always ruled in favor of the customer. I don't know what it will be like in the UK. Many times it will depend on the person (customer). And each person is a world.... And it will be very difficult to convince a person who has no idea about electronics that the fault is not the same... Very honest of you to upload this video. It's the negative part of this business🙂
Sorin, you have the wisdom to create video evidence of all your repairs. That way a customer or court can see what was done so really there is no contest.
Unfortunately this happens. It happens to all of us. At least we learn from this
You should use a warranty sticker.. Non- Removal.we always use that
It would not have helped in this case. They probably just used the laptop and it died.
@@Drottninggatan2017 I know. But how would you know about repair attempt done by the customer ? That's why I am suggesting. Also he is providing too much warranty. We are giving only a 5 day warranty. That's enough for checking. Don't give too much space to the customer. One day they will finish you.
@@shirshendudasgupta611 If You replace a burned chip with a used one or a similar but incompatible one. Customers deserve a minimum of a 3-month warranty. the longer the warranty, the more money and reputation. I will never accept a 1-week warranty from you and would rather pay an extra 20 for a longer warranty
@@ErrorXTech that's why I am growing...about 20% from next year. See repair can be done by anybody.you can hire people for repairing.. But not every person can make business. It is not a cup of tea..
You can't win them all, the important part is that we all learned something from this. The job might have been a failure but the value is still there. Thank you! I have learned a lot from you, in this case to replace both mosfets when this fault is encountered :)
Keep up the great work, you're an inspiration to all of us
❤
You should add new policy to gaming laptop repair and accepting the repair in the first place, and that is to inform the customers that the cpu or gpu are not under warranty and that these laptops may experience cpu or gpu failure after repair power issues because there is no way to check what a dying mosfet looks like unless you replace all of them! I mean customers must understand that what you can repair is power issues and that these gaming laptops experience high load and heat and therefore cpu or gpu survival percentage is around 90% ,which is good enough for them to decide whether they should proceed or not, but if they fail afterwards then it's because of the pressure these devices experience already that it would be fair to get something for your time and effort.
Sorin is a good man !
Sorin, that's happening too. Sometimes the customer also conceals the events that preceded the repair. Someone else has probably tried to fix it before. Sometimes, in my type of service, the customer hides the cause and what was actually going on. My job is to repair digital pianos and synthesizers. Many times a synthesizer that has fallen on the floor at a party or has been spilled with drink comes in for service. However, the client sometimes does not mention these events. I find that out when I open the case. that's just the way it is in this world of service and sometimes things don't go as planned.It will be better, I say, and we move on. If there is a problem in terms of proving the fault and the work before and after the repair, I don't argue for long. I return the money and the matter is resolved.
The bad is rumors spread by those people! Video everything it's a must!
yes, i also repair synths etc..that's why when i receive something to fix, i ask the costumer to stay 10 minutes, i test the synth and open it in front of him because costumer ALWAYS underestimate the breakdown for various reasons : he wants an estimation of cost less expensive by neglecting some facts, or 0 understanding of the issue. For example when you discover than all the inside is rusty, and there's nothing to do, the costumer can bring it back straightly and consequently it saves space for the workshop.. Before this method ( = open the synth in front of costumer ) it already happened that i ask the costumer to collect quickly his gear like an enormous kurzweil synth and he comes 3 weeks after..it is very harmful for the space and you cry !! and you can't say anything to costumer ...anyway, it is better for me like this and easier to deal with costumer
I repair music equipment: passenger trucks and taxis. Taxi drivers and truck drivers are my main clients. Factory installed music equipment, i.e. original (TFT, GPS, etc.) for recent vehicles. They don't like to go out of their way (that's why I'm not earning anything today and losing money because of this, one of them told me). Urgent service? then high rate. As an example: Mercedez Benz passenger trucks (Grundig, VW, manufacturers), Asian and American cars (Pioneer, Fisher, Alpine, Clarion, Kenwood... sound systems). I must say it clearly: They are the most demanding and joking common people (like me) that I know but they always pay immediately, without complications, for good service (it is my responsibility to try to retain them).
Home appliances? Consumer devices like TVs, home audio, PCs, laptops, game consoles? Well, that is another field that we all know and in which I have gone through experiences similar to this...regards.
Policies, forms, documentation are a must with every customer. It's the bad ones that make it hard for the good ones.
@@youtubasoarus That is right, brother. I had to hire a secretary for those “odious procedures” but necessary; because neither my technicians nor I like to fill out forms although we always talk to the client first. Even the girl secretary prefers to be a repair "helper" to stop doing that work.
Difficult position to be in but at the end of the day for the sake of £50-£60 you could lose a lot more money in future work!
Maybe make some changes to your terms and conditions, different faults are not a warranty claim, or stating cpu and gpu are not covered.
Thanks Sorin you did what you could and you’re a good man 😊
We all have these in the repair business. Being in machinery repairs I've had my fair share: replacing some engine parts and a week later some electronic part breaks down. Not much you can do about that and yes this is hard to explain to some customer that doesn't have your knowldge. Luckily these sort of things don't happen too often but when they do, Feels Bad Man!
Flat rate does not make you liable for another fault.
And you can prince it by the video.
He he wants to go further, that is not your problem.
Not your fault 100%.
Don't refund the customer for the previous repair and don't charge him for this attempt of course.
Those MOSFETs are always a gamble, they can be fine today and die the next one.
Would it be a good measure to replace them all on a regular basis to avoid this? Maybe, but some do die fast and others not.
Might be a bad design from ACER too.
You are doing a fine work at diagnosing those boards and preparing them. Thanks :-)
This is the crappy part of being self employed. Not your fault. Self-employment comes with risks and this is an instance that will happen occasionally, which is why you have to charge accordingly. Been there.😕 Better to just give an apology & a refund than have to go to court. Not all customers are going to understand but most reasonable ones will. You'll be fine and continue to do the awesome repairs you do, it's your history. Thank you for showing us that it happens to all of us at some point.
Best approach to unfortunate problem. Flat-rate pricing averts getting short changed as an expert, 10x faster at diagnosis & repair than other shops. (But I don't get comparison to car repairs. No mechanic replaces oil and filter & maybe camm shaft position sensor and then warranties the engine for 24 hours, let alone 90 days.) One could lose an hour explaining a 1st repair as it goes out the door and then 5 hours explaining principles of electronics and defending 1st repair if it ever comes back . But no matter how hard you try, if you are in business for the long haul, there's still a 50/50 chance of a dissatisfied customer who in just mentioning the experience from their naive perspective, taint potential new customers.
5:41 look what is on that mosfet - damaged thermalpad - so the only advice is that - each time when you work on the gaming laptop, which takes insane amount of current and has very hot mosfets, always replace damaged thermalpads. It will be additional cost for you - but maybe it will save you from refund.
You still the best teacher, Learn a lot from you
Same thing what happened to me. I told you on the live, sunday. A customer came to me for a ram and ssd upgrade, everything worked perfectly, but the laptop died when installing the Windows. There's no way I can prove to the customer that I didnt broke his laptop, but for my image as a beginner, this fail is absolutely terrible. Still hopping that there's a bios issue. Tomorrow will arrive the programmer, I ordered one, and will see if that's the fault.
Hopefully you can fix it. 🙏
That's sad i hope you fix the laptop
Yeah, that can happen. The laptop is about to die, but dies in the repair shop. I hope you can fix it.
So sorry
I remembered an old video from Sorin, the one with reprogramming HP bios. The fact is that my laptop is HP, I hope the trick with ctrl+v works.
We all have return jobs in the repair trade. To minimize returns after motherboard repair, especially for gaming laptops, I always clean the heatsink and fans as they are always clogged and replace thermal compound and thermal paste. In your case I would offer to replace the CPU with a discount and if the customer wouldn’t go for it that's their choice but definitely NO RREFUND
Well done Sorin. It shows your integrity and you stuck to your business model and phylosophy. The reality is clearly a different fault and sadly sometimes that how it goes.
I think it's better You puts some stickers to its screws to ensure it's not opened by your customer before your warranty expired.
there's always protection circuitry around the CPU and RAM and these two components usually survive very high power fluctuations because of this heavy protection circuitry that can absorb high voltage and current shocks as long as all the criteria are applied.
This gaming laptop CPU is Overcooked and looks like it has a bad thermal paste. a bad heat dissipation can cook Mosfet, CPU GPU or anything
Hello,🤝I'm sorry, but I don't understand your approach, I also care about my clients, but I can't add to the business, so I guarantee what I did and put a warranty seal on it, and in your case, you can prove that you did your job well and that the client was unlucky because he played for several hours with row and damaged the mosfet which killed the CPU, this is no longer your problem, especially on gaming laptops that are exposed to extreme overloads. Regards
It is tricky, but the customer pay the money for a repair and the laptop died, there is no way o can prove anything, the customer it will no believe it and i will end up with a paypal claim
@@electronicsrepairschool Sad 😔
I was thinking about what you said and I think I'll change my mind and admit that you're right, because I saw it from my perspective as a person in my own country, but then I remembered what it was like when I was abroad, 17 years in Italy, and even when I was right I couldn't always say or do the right thing because even after so many years and good knowledge of the language I was always a stranger to them
And also his business will get bad reputation. When something like that happens, the customer will give bad feedback everywhere. It can ruin a service, especially an online one.
In your case you have prove( video) But In my country they didn't even have the prove instead of refund they will tell you all the possible thing that could go and gone wrong coz the costomers aren't always right 😂😂😂.
Hi Sorin, i'm sorry this time you loose, me i don't do a flat rate and right protect our work with warranty label, recording video, and make signing our working policy... but if we are unlucky and It fault again in warranty period thare Is nothing we can do and we must respect our contract with customer expecially to dimostrate him our professionality, onesty and mantaining High our reputation that let US win because of even if this time we loose Will bring up new customer in future ... It Is this way for every business.... Rigth choice Sorin bye Francesco Timpano from Florence Italy
We as a repairman always try to be honest with the customer but the customer lied most of the time. I used to provide 3 months warranty for every fix that I made but now only 7 days. The reasons for that are 3 customer lied about not tempering with the device. The first one tried to change the battery themselves and shorted out the board I found it out by comparing it with the one in my repair video. The second one spilled some liquid I suspect it to be orange juice from the smell. The last one isn't even hardware related. I change the power cord since the old one shorted out and the customer came in with wrong version of windows installed which made it lag as hell. The last one also required me to go to court since the customer lost their data and blame it on me.
Sad part happened to me twice this week. 🙁
Sometimes happens. Its ok.
But the sad part is that people dont understand why, and then said that you're a bad tech.
Dont worry because if you have a lot of great clients and one that fails, by statistic you're good
See what happens when you don't replace the capacitor?
It comes back! 😂😂
When it's not another repair shop sending you the work I think you can tell the customer that it is a different fault and there is no refund, but you do risk customer relations. However they may never have used you again anyway - whether you fixed it or not. Could they tell others you couldn't fix it and then charged anyway? Yes. But even if you refund they might tell others you can't fix stuff. At least if you don't refund, you don't lose the money. The rest is all down to chance. As long as you know you're not being dishonest. You can't control what other people may think about your service. Maybe have a 15% test fee to cover some of the time whether it is fixed or not fixed. That way the sting of a no fix return wouldn't be so bad if you didn't have to refund the test fee part of the repair charge. I suppose it depends on how often it happens.
I will never agree with your practice. Just because the customer DOESNT WANT TO CONSIDER other things could get broken on a motherboard, doesnt mean you should refound the money you earned off your time and knowledge. This is definetly not fair. I dont understand why would you give warranty on the whole motherboard, especially on gaming laptops. You should give warranty only on the things you manipulate. I believe that giving him a refound is also a bad thing because in a way you tell him " Yes, youre right, I did a bad repair, here's your money. What will he do? He will bring his laptop to someone else trying to fix it, they will tell him the cpu is shorted and he will accuse you for doing a bad repair that shorted his cpu. I dont like ripping people off as well, but this whole thing is absurd in my honest opinion. Many technicians even have a repair attempt fee which is also justified. You cant spend days on devices and not earn money unless you like working for free or you do it as a hobby.
"Muchos técnicos incluso tienen una tarifa por intento de reparación que también está justificada".
Una forma elegante e inobjetable de justificar tu paso por una escuela técnica y/o tus muchos años de experiencia en el oficio que haces. Otra forma de decirlo: "Aquí no estamos jugando" o "experimentando" a ser electrónicos e incluso si vez que el propietario puedes decirle con una sonrisa amable para demostrar tu profesionalismo: Por favor, lleva tu aparato con el Centro de Servicio Autorizado para esa marca y le das la dirección , teléfono, ciudad., etc., en una hoja impresa. Finalmente no olvides decirle: gracias por tu confianza al acudir con nosotros.
Posdata: estoy asumiendo que el cliente quiere recuperar con absoluta seguridad o certeza la totalidad de su información (datos) de su computadora portátil (contiene un SSD).
Can't win them all,you did the best thing, and still the master!!!!! thanks 🎉🎉🎉🎉
Stick some warranty seal after working. I believe that's tampered.
Hello sorin , i'm watching your video , and at first look , i've noticed that the letter W on keyboard has been swapped with the info key in the keyboard layout.This was just that in the first video , when you showing the first repair. So, i'm just curios , why someone has replaced location between the two keys ? Someone before you has opened this laptop ?
I think it was just swapped because of the wear on it.
@@gabest4 Maybe or maybe not, but Who can tell to Sorin , if the owner or another technician have opened this laptop before him,causing a damage to laptop ? I'm referring on his first attempt repair of this laptop. Someone could say : Hey , it's only a key , what should go wrong ? And here we are...Reading some comment , i agree with somebody, who said to not accept some work or if you accept and goes on it, put a sticker warranty in a critical mode , above screws or other critical part where you must unscrew and there's no way to eliminate the stickers.I watch often his videos on this channel, usually Sorin do a visual inspection but can i also understood that from excessive work , your eyes can do a bad joke on you , you could lost focus with some details.
Also i would thank Sorin for his patience and devotion , to make this free tutorials for us. Bye
When y give warranty to repair ..y have to be responsible even if the fault was a different ..one .so right thing is ..to refund
I bought 3 off 4th gen PC motherboards, and they all died after 1 or 2 long heat cycles, ie , staff left sitting can just die when it gets hot - maybe it absorbs humidity -. I remembered buying one seeing the LAN LED on the first time I tested it, but the next day the LED was gone and LAN was dead. I got a LAN card and started using it, but the LAN chip shorted and sent 5V to the PCH and killed it. Another PCH cost nearly the same as the MB so I tossed it.
Better you can put on your agreements if the different fault is not covered the warranty. 😊
Acer surely had bad luck with these damn FETs
he started gamign hard when he got it back.. finished it off.. i always underpower gpu.
cpu also undervolt helps or disable turbo boost.
Sorin how ?? what if the customer say give me back non charging but working laptop . give warranty only on the part you replaced for example Mosfet . take a picture of your repair and only the part replaced is under warranty . help me understand how it is in the UK if a customer went to a car mechanic fixed his non charging car battery the customer now has a warranty on the whole car ????? how
Sorin, you're the best.
That's way i hate some repair things that using cpu soldered...but sometimes customers pushed a lot of my luck, they said ' hey brow... can you just give it try to Frankenstein that cpu?' But yea just friends of mine actually and not for customers... hahaha.... that's too risky... because used cpu that already soldered is more like 60:40 % chances... if ido that it just like for my experiment only.... unless we got some new fresh cpu it would be something else...but sorin... to be hones you did a great job... sorry about my bad English
ty
You should create a policy to better protect yourself and your business, because these things do happen. Fortunately, you do have a video that you can show the customer that the second fault is a different fault though the outcome may not change.
Sorin, why do you do the flat rate method? Makes sense for some repair jobs but in these scenarios it seems like it's very easy to lose or make very little money? Curious as to your reasoning for deciding on that option?
Thanks
Well, i have not other choice, they will ask for a refund no mater what the fault was and what i replaced
what is flat rate method ?
@@syedusama1546you'll repair a notebook for, let's say, 99 bucks if it needs the regular stuff like caps, resistors.. Expensive chips cost extra of course.
Wow how possible
But you've done your best showing them that it's not your fault anymore but rather different issues altogether
@electronicsrepairschool
@@electronicsrepairschool That's fair, it's a fine line with the customer. I'm always on the fence about requoting as from their point of view you could be lying.
Thanks for getting back to me, have a good one Sorin!
My opinion after 25 years in laptop repair is that there's more to this than meets the eye. The original fault was fixed and this something different, liquid damage possibly or a faulty repair by someone else, and the customer says "it has to be Sorin" because the customer wants a free fix or a refund for an unrelated fault. You can't prove it either way and the customer knows that. I have never had this problem luckily because I don't take repairs from repair shops and only work for people who come to me, I also won't put other peoples bad repairs right because that's asking for a warranty claim. Overall though Sorin I think this is just unlucky for you and is a rare occurrence👍👍
don't feel bad man :(
Most of the times, the customer understands the situation, but in your case refunding is the best and easiest way to wrap up the whole thing
You win some, you lose some, better luck next time, we all have being there, keep up the good work
sir, iddnt see u put back the mosfet u dissamble from the board.. the short mosfet
His it possível to replace the cpu??
There is a saying... Nothing last forever... That laptop did his job...
Few people would react like that, you can see how much respect you have, but if this is already the situation, then it is more worthwhile to order the processor and replace it, I think we would all like to see that.
i have an acer that had the same issue not charging and shutting down during gaming, not only the laptop is having issues but the charger have damaged caps.
Arkwright is so sad that he has to give money back, sad sad situation.
The keyboard abuse tells a bigger tale here. It becomes obvious to me he has hammered this gaming laptop with exceptionally heavy use and the vital components had enough lol
Its like you go to mechanic to change your tyres and he gives you guarantee for motor. Good for customer, but not correct i think
Hi mr sorin me my opinion is why don’t you by a faulty motherboard one line with a good cpu to resolve the problem with the customer i think it’s a better idea.
What if it was a cause fault ie water damage when the laptop came back with that different fault?
I would check screen right there, are you sure it is working?
I think you must replace new pasta
I think there should be a good policy on the ground just to protect the work being done.
My problem and my worry is, this is a different problem, not the old problem so how should he refund the money?
This is wickedness
It's a machine and anything can happen later on due to the use of the machine. Aaar
I feel bad rough...
Which model thermal cam are you using please? Image looks pretty good
he uses hti
@@asheryyakuta8088 yep, I can see that. There are quite a lot of models in the range though so was hoping to see which one it is. Thank you for the reply
it is a graffic card fault and i think it was reballed before [they didnt clean the flux from the board] and its not a cpu fault
Here i payed 70 Euros and they said thet cannot fix it.
There is the Car Wizard who tells similar stories.
Having to buy the customer a pizza - with all the toppings, sucks.
it's like goint to the doctor,when the doctor heal illness one time and client should pay,client should pay another day when they come back to the doctor because this is not doctor's fault
Can overclocking be a cause of failure for the mosfets on CPU's and GPU's ?
100% high clock=high current
Most gamers do not overclock their laptops, and even so, they just die. If you game alot, long hours, the likelyhood of it dying increases exponentially.
@@electronicsrepairschool Sorry to disturb, could you kindly help, I would like to buy the same model of thermal camera you are using. Thanks
dear sorin how about your own guaranty seal on screws? some repair shop do it and they won't accept refund if their seal is broken
Thats the best way to go, worse in our country unless if the customer was a fellow tecnician, otherwise continuing fixing this Pc will lead to a loss, note that for any repir done, there is a cost.
Guess you can replace the CPU... Afterall you said you have 2 clients with faulty chipsets... SRKMA, that gambled to buy used ones from eBay...
my boss says: when you took it from the service, was it working?
the customer: yes it worked
the boss: well, the one we repaired is still working, but another part of your machine is broken now, so if things are being repaired, a guarantee can only be given to the part that was repaired, not to the other parts...
I think this should be a good policy on the ground just to protect the work being done.
My problem and my worry is, this is a different problem, not the old problem so how should he refund the money?
This is wickedness
It's a machine and anything can happen later on due to the use of the machine. Aaar
I feel bad rough...
Is there any probability that the previous mosfet before it died actually almost killed the cpu and after replacing that mosfet it was inevitable that the cpu would die?
No. What killed the CPU was the vcore MOSFET. The one Sorin replaced was from the main power rail (1st MOSFET I think). The thing is, gaming laptops are more likely to suffer from dead CPU/GPU than any other. It was just bad luck for both Sorin and the customer.
This one is sad repair :( Things happens, CPU issue that sad...
Probably, the customer swapped the the bad motherboard and asked you to repair again 😅🤦
i dont know the policies in uk but in my country if thats a different fault the shop will not reffund the client certantly, like in the automobile industry if you change a light in your car and the car after 3 motths come back with other ligth damaged... its not the shop fault. (JUST A OPINION.)
i got the same laptop helios 300, the nvidia gpu died what can i do ?
Forget it. If you are going to buy a GPU from China, it will be not new or even DOA. And even if the seller claims it is brand new, do not believe. They just reball and do ultrasonic cleaning on GPUs to look like new. nVIDIA does not sell graphics chips other than to manufacturers.
You are going to have to start putting anti tamper stickers over the screw holes to make sure they haven't been opened when they come back to you.
Many times, he just can't do it. Did you notice how many laptops are sent without hard drive? Alot. Someone will have to install hard drive/SSD later on.
You simply have to hope that the odds remain in your favor more often than not.
Sorin, I know how you feel. Just remember that the next one will be a different story.
One has to be optimistic. The next one will not come back until after warranty time has expired.
Sorin your warranty should only cover your repair. Especially when the customer is taking the laptop somewhere else, they cause other damage or they attempt a repair afterwards. You need to use warranty stickers.
Is it the same laptop you fixed? maybe you should sign it somewhere in laptop
I want to send my laptop it's not turning on. How could I send you could you please help me
Replace the mosfet you removed, that's vcore circuit mosfet
not going to make any difference
Ouch.
Having worked for a computer manufacturer support once, not Acer. 80% of the times it’s cheaper for the customer to buy a new machine than send it back for repairs back and forth, going on for 6 to 18 months. Because in dead cases like this the malfunctioning laptop won’t be fixed even if you send it back 10 times.
Because of the repair costs and the shipping costs for both parties, it will be an expensive journey for everyone in the end. 💻 📦 🚢
The best would be if there was some process to identify dead cases, before committing too much time, money and resources.
rip acer predator youll be missed forever 💔
Gaming laptops need to be on a gasket sealed, forced air cooling pad for gaming sessions. If not, this is the end result.
there is a video of the first repair, is it not enough for them to see that you did not cause the second fault?
The suspect has a weak ring finger.
I wouldn't have refunded this one. Obviously someone else had been in there given the rosin blob. You should only have to warranty your original repair.
This laptop does not have schematic (hp elitebook 840 g3) MB: 6050a2892401-mb-a01
I'm having trouble with this laptop, no power issue, As there is no voltage zero on main bios IC Chip
Honestly, I am not sure What items should I check?
Been there done that 100's of times. 9 times out of 10 if you explain this to the customer, it will end in an argument. Its a shame but a refund is the simplest solution and explain that the fault must be a "deeper fault" and can't be repaired. Hiding your broken pride at the same time 😢
Imagine going back to your doctor and saying “you did a great job fixing my eyes but now my foot is sore”. The doctor doesn’t want to get a bad reputation so he says “I gave your whole body a warranty so i will just refund you all the work I did last month”
That’s crazy. That would never happen. Why is it happening here. Because of your profession. A doctor or lawyer would never accept unrelated coincidence as a reason for a refund OR free labour
Sorin you should't not give waranty to the customer,when laptop wri ,it's job down
I used to work on cars, you replace cylinder head gasket, three weeks later customer returns, engine won't run, it's your fault, compression is good on each cylinder, no oil in the water, no water in the oil, no evidence whatsoever of your work failing, but it's still your fault......
Lenovo, Dell, Asus, HP, etc. will not give you a refund or partial refund, or replacement even though it is still under warranty, they will charge you more for services and part. Hope you can change something about your warranty master Sorin. wish u well n luck :)
You dont have to refund anything simce the. Damage is non related to your last repair. Here, we try to explain the repair procedure ti the customers regardless they understand it or not. Dont pamper customers that way Sorin, some if not the most will take advantage, and there are so many oppotunist customers out there.
Without identification
Interesting.
You shoul do guarantee like this: if is repairable i repair whatever on notebook for free, but if is death death it is shure is not same fault. ;) you can not give back your money if is not correct.