How to Submit and Manage Enquiries on Revenue MyAccount - Step by Step Guide

MyEnquiries is an online facility on Revenue MyAccount in Ireland which allows you to securely send enquiries to Revenue. This system replaces unsecured email. MyEnquiries is a structured online contact facility that enables customers to securely send and receive correspondence to and from Revenue. However, MyEnquiries does not have email functionality, such as cc, out of office, read, read receipt option, etc.
PAYE customers can access MyEnquiries through myAccount. In accordance with Revenue’s published Customer Service Standards, queries received through MyEnquiries will be dealt with within 20 working days and 25 working days during peak periods. However, MyEnquiries contacts are prioritised by Revenue and the published standards are frequently exceeded so that the turnaround time for replies are generally speaking, significantly faster.
Enquiries can be tracked and this allows customers, both agents/advisors and taxpayers, to:
1. view the current status of an enquiry they have submitted via MyEnquiries, and;
2. see the current ‘location’ (Division) that is dealing with their enquiry.
Tracking provides additional information, on status and location/Division, to our customers without them needing to initiate a new enquiry; and makes MyEnquiries a more effective service for our customers. #ireland #MyEnquiries #myaccount #payrollmatters #payrollmattersinireland