Mohammed the hotel manager was extremely rude to me. I booked 6 nights in the winter and left after the first night. I was physically cut off while queuing for food at the breakfast buffet within the scheduled 7-10am breakfast time. The staff physically blocked me at about 9:57 when getting items near the forks and knives. This service was incredibly rude. The room itself was also gross. The faucet and towel rack are both less than 1/2 a meter from the toilet. I politely requested a refund for my stay from the concierge due to the massive inconvenience of having to find alternative lodging that wasn’t planned in advanced. Mohammed the manager was called to approve the first night refund. He started to play word games and gaslight me. His response to request for a first night refund was along the lines of, “ya were refunding the next 5 nights” clearly gaslighting me and not even addressing the request. He then accused me of lying due to the forks always being out. The service here is obviously bad from the top down. I have to settle this with a credit card dispute because he cant even have a polite conversation about bad service without demonstrating his own rudeness.
😮nice
Mohammed the hotel manager was extremely rude to me. I booked 6 nights in the winter and left after the first night. I was physically cut off while queuing for food at the breakfast buffet within the scheduled 7-10am breakfast time. The staff physically blocked me at about 9:57 when getting items near the forks and knives. This service was incredibly rude. The room itself was also gross. The faucet and towel rack are both less than 1/2 a meter from the toilet. I politely requested a refund for my stay from the concierge due to the massive inconvenience of having to find alternative lodging that wasn’t planned in advanced. Mohammed the manager was called to approve the first night refund. He started to play word games and gaslight me. His response to request for a first night refund was along the lines of, “ya were refunding the next 5 nights” clearly gaslighting me and not even addressing the request. He then accused me of lying due to the forks always being out. The service here is obviously bad from the top down. I have to settle this with a credit card dispute because he cant even have a polite conversation about bad service without demonstrating his own rudeness.
❤❤❤🫶🏼