Hi i purchased the mobile s21 from uae, and warranty is expired, its 1.5 years, can i get screen replacement in india, im now on india, please reply @butimjeremy
@@ghost7883 they said if we have documents like bills or anything to prove that it's purchased within 3 years they will replace it after reporting it to higher authorities...we may have to submit it to them for some days
@@butimjeremysolo a las amoled de Samsung y a marcas quienes compran pantallas a Samsung Tengo un redmi note 10 pro y ya tiene sus años y no tiene una línea en la pantalla
The main reason of this issue is the not proper calibration of the Amoled displays which were produced by Samsung during the 2021-2022 time gap. These screens are distributed to Apple, Oneplus and many other and ofcourse Samsung itself. The main reason of the lines popping out is due to the heat generated during software updates. OnePlus stopped using Samsung displays in their 12 and 12R models and I haven't seen any green line or similar issues in it. Make sure to wait for a week or two before updating your device and if possible update it in a cool place avoiding unnecessary heat sources.
Thanks for the detailed comment. I tried updating my phone with the AC and fan on. Also removed my phone case and kept it in the open for air flow. But I still got the line.
Thanks Jeremy for this video. I had the same issue, took it to my local Samsung Service Center around July 18th and they made no fuss and told me that post approval (i.e. if there is no physical and water damage), it would take 15 days for the screen to come. I then left the phone there ( felt a bit skeptical of leaving it there but took the chance). I then got a repair reference number after 2 days from which I could track the repair, the screen was ordered right away ( I assume the approval was given by that time) it took around 3 weeks and today I collected my phone. So yes, I only had to wait for 3 weeks and pay the Rs. 502 labour fee, other than that the process was hassle free. Thanks for your video and it motivated me and gave me a good picture of how to approach this issue.
Most welcome and thank you for the additional information. 3 weeks is still a long time in today's day and age, everyone has everything on the smartphone.
Yesterday, my s21fe5g also developed a vertical line after a software update. When I contacted the samsung customer support he directed me to go the nearest service centre. He also informed me that Samsung have a free screen replacement policy for such defects which is valid till sept 2024. The service centre guy checked my mobile for any physical or water damage. My phone is in perfect condition. They said they will order for the replacement screen unit, and call me when it arrives. I just have to pay some service charges of Rs.500. I am waiting for their call in 3-4 days.
Updated policy of Samsung for Line display issue in some of their phones including S21fe5g etc. There are few VOC’s from customers regarding Line in display in their handset during Out warranty period without any physical damage or waterlogged sign. To support the customers, it is decided to consider this issue for only one-time FOC replacement of OCTA assembly along with Battery & Rework Kit in above said model until 30th Sep 2024. This policy is applicable one time only within 3 years of handset purchase for FOC parts to the 1st Purchaser only with original invoice however Labor charges to be paid by customer.
Mine too got green line after an update on 2nd october on my s21 fe . After visiting service centre they issued a job sheet but now they asked me to pay the whole price to replace .I am out of warranty and my phone has no scratches and dent
You'll have to prove that it happened because of the update! I had recorded videos of my phone before and after. Still try to speak to customer service.
I didn't update cause i saw this issue popping on reddit a lot. But on oct 7 it somehow installed the update automatically. Today i got the white line. Way too f-ed up.
5:50 you forgot to mention built-in microwave feature. Its my favourite. If my coffee gets cold, i just dip the phone in it, viola instantly get my hot coffee.
@@butimjeremy if you use the phone with case, you wouldn't feel much heat. But if you try it without cover, you might experience how hot the metal frame gets sometimes.
@@butimjeremy great 😃. I feel overheating usually when i am using TH-cam in picture in picture mode while playing a game. It is not unbearable but it feels hot.
@IncognitoSahil yes you are right it often reaches 42°C yet I don't do anything special. I bought a cooler because I often felt the metal heating up and almost burned my hands.
I tried as much as I could with customer support after the same issue after April update. They didn’t give in at all and I’m really furious about Samsung for being so irresponsible. Never going to buy the brand again ever unless they fix it.
Bro complain to them on twitter and raise a complaint directly in a samsung service center after that if they say that they will not fix it tell them you will go to consumer court. Mine got fixed for service charge only after got line in April update.( the service charge I had to pay was because they insisted on having the original bill for no cost repair most likely they wanted a reason to avoid responsibility) even after all this they don't fix go for consumer court and complain that they are purposefully doing this and avoiding responsibility since it happens to multiple phones
@@sujithsudhakaran745 Bro already complained in the service center. My case got escalated to Delhi (I live in Mumbai). After countless hours on calls and visits to the service center and weeks of processing, they told me my case isnt eligible for free of cost repair due to the age of my device ( something they were well aware of since day 1. My phone has no cracks, scratches, scuffs, not even water damage. It is pathetic how they are treating their customers and getting away with it. Keep in mind my device is a Note 20 Ultra, a flagship from samsung, cant image what kind of treatment entry level or midrange phone users face. Pathetic and disappointing. I have also lodged a complain in the consumer forum, after which i received a call from the higher up saying "Our decision is final, we cannot help you". I dont see how I can take this case forward. I have been a loyal customer to samsung have used almost all 'S' series phones in the past dating back to S2 and this is the second time this is happening to me after my S7 edge had the same exact issue and no support from samsung till the end. I dont see myself buying another samsung product in the future if I get no resolution this time.
My sister has an s21fe which was working fine a few days back but since last week after an update it’s facing major network issues, even making a phone call seems difficult. When we took that phone to the service centre they reset the software and nothing changed, now they are saying that it’s a motherboard issue and we will have to change the whole motherboard which will cost us around 22k. The device is just 15 months old and it’s literally unusable now. What’s the use of AI updates if you cannot connect to the internet. Really disappointed, never buying a Samsung phone ever again.
Now Samsung has reconsidered free replacement, Samsung India Support confirmed its free screen replacement program has been extended. It is now available for Galaxy S21, Galaxy S21+, Galaxy S21 Ultra, Galaxy S21 FE, and Galaxy S22 Ultra users. The period for this screen replacement program is valid until 30 September 2024. Moreover, those devices should have been purchased within three years from the date of the repair request. Samsung also revealed that while the screen panel will be available free of cost, users have to bear the labor charges and need to have the original purchase bill. I hope you have a great day.
@@atf56 Yes it can happen, can't understand what samsung is planning, I feel sorry for the customer who have paid 12K-15K already for screen replacement. Samsung should change the terms to lifetime once free replacement for the affected Smartphones.
Same thing happened with my Samsung s21 fe 😢 I was very sad and was scared to tell at home. I remember using the phone and then putting it on charge. After sometime when I got it back on suddenly I see a line. I hadn't dropped it or anything so I was surprised that how did it happen. But after some research online I found out i wasn't the only one with this issue. The service center said that they'll change the screen for free and will only charge service cost which is Rs 500 . I haven't repaired yet but atleast I am relieved to not pay ridiculous money for something i didn't cause in the first place. I have been a Samsung user for over a decade and never faced such faulty update glitch.
I am also a victim. I bought a phone worth Rs. 35,000. In 20 months, first a line appeared on the screen, then gradually the whole screen got damaged. The service center is asking for Rs. 13,000. I don't want to buy any Samsung product.
It has happened to me too. I have a S22 ultra. I used to live in SG and got the phone there. They got me into the trouble of retrieving my old receipt and then said they will charge me Rs. 19300+ for repair as it was bought overseas. It happened after a software update and my phone is functioning fine otherwise. I think they are finding silly reasons to not fix it for free anymore. There service sucks.
I faced the same issue, samsung customer care nor service centre provided any help.finally exchanged for OnePlus 12r at a very low exchange price. Huge loss for me buying s21fe the price also dropped after 1 months of purchase. No more samsung for me anymore not in my dreams too..
Good that you posted a video on this. Best solution is gathering the victims and filing the legal suit against samsung irrespective of its model of year of purchase date if they deny to service it for free, infact they need to pay a compensation even after the free replacement for the days we left without that phone. Also give the assurance that it won't repeat again and if repeats then free replacement again. And the losses due to absence differs person to person, they can add all kind of expense and file the suit for the time been wasted by Samsung. Let them be Genuine. If not consumers must stay united and make a lesson to samsung and other OEMs as well proactively, so that every updates will be well tested before it's release to public mass. Else other OEMs will tend to do the same to lure public money, think of of some one who buy only a phone of cost 10k worth with loan and his condition to fore go such OEM faults. Things to be empathised from the shoes of worst affected victims.
My Galaxy Flip 3 also has the same issue. After tweeting about it, they called me and said that my model isn't eligible for a free screen replacement and the service center told me that replacing the screen would cost 31,000 rupees.
My phone is also having green line problem ever since I updated it. And samsung should come up with a solution for this issue as it is probably happening to every Samsung S series user.
How did u do it in so less? I also got a call yesterday from customer support, they took some details and said they'll come back with the best possible solution, so just want to know how did u manage to do it in so less??? Complete details will be much appreciated
Same issue with my S22 ultra. After update (30 September 24) 1 green line came on display. At service center they told me to pay full amount that is 23000 for screen replacement. After some mails and phone call, final result is i have to pay 3400 for screen replacement. Now my phone is working fine.
Mine too. Had the same issue with m52 5g. I didn't get it repair. But now again ordered new phone from Samsung ie s21 fe 5g snapdragon variant hoping there won't be any issues but now I'm seeing these reviews and comments. Again fear started. Should I go with s21 fe 5g or I should cancel it. Please suggest anyone..
@@swarooppabbineedi1820 I would suggest! Skip the S21FE and get the S23 FE. Even if you buy a new S21FE there's no guarantee that you won't face the same issue after a year. If it happens under warranty you can get it replaced, otherwise they might not put out a screen replacement offer.
Finally after 2 weeks of getting green and pink lines on my S22+ and frequently sending mails and making calls, complaints, Samsung gave me free display and battery replacement, no physical or no liquid damages found on my phone which is 1yr n 5 months old. The service center told me to continue updating my phone as it wan't happen again
Yeah they told me the same thing back in June. I have no seen the line again since then. However I remove my phone cover and make sure the phone is cool while updating.
@@butimjeremy How many days service center takes to replace the screen? We have to handover the phone to service center once complaint is raised? After fixing the issue, further warranty was given to you?
Samsung should start including other device costs in the brochure in this case. "Post sale, out-of-warranty charges: - Rs 236 to raise a complaint. - 10% to be paid by the customer for our software goof up." 😂 Also, the video is very informative. ❤
My dad's suffered from the same issue here in Brazil. He also have a S21 FE. I faced the same issue exactly one year ago with my S20+. Such a coincidence, isn't it?
Today the same issue happened with my s21 fe. I had not dropped the mob any where. Suddenly from no where the line appeared. Thank you so much for the video. Now i know what is the real issue. Shame on samsung.
No, samsung is way better just get the newer models. This issue came due to samsung amoled displays which were not properly calibrated. Apple also sourced their displays from Samsung so they also have same issue. They have fixed in newer models
Sir, I too facing green line issue in my S21FE after June update... Customer support said its not samsung fault and I need to pay full amount for display replacement.. I didn't accept they said to fill the charge sheet in nearby service center... Will they replace it with free of cost???
File the charge sheet with the service centre and take it up with customer support. This is a wide spread genuine issue. If enough people get behind it, they will have to replace it for free. It is a manufacturing defect.
@@akshayp3175 Even my warranty was over but I argued that this is a quality issue and not my mistake. I took videos before and after. Check the pinned comment.
Brother, not only you are facing in S21 FE, even I am facing the same issue in Realme X7 Pro and in Realme Community its full of complaints and mostly are of X7 Pro. I got twice free screen replacements and now for third time i am facing and service centre people are denying for free replacement because of Water/Liquid Damage. My question to them was why twice green lines came without liquid damage and now with with liquid damage, The green line is not linked with water/physical damage, its something internal manufacturing defect, planned obsolescence by smartphone brands or some chances are even also due to software updates.
Now using Realme X7 Pro with one green line and its too annoying and shameful to use infront of others since they will think its a very old or cheap phone 😭
@@butimjeremy So now even I was thinking of buying phones worth between 30K to 50K this upcoming festive season because already facing green lines issue, and due to this I can't even sleep properly, because now even having potential of buying a good expensive phone cannot buy because of green lines since who knows when it will come and destroy all our hard-earned money. If you have any idea regarding which phones might not get etc please reply to me. And my father recently two weeks ago purchased Samsung Galaxy S23FE Exynos version is that also vulnerable? My dad is also crying now that he will also face this issue soon. These green lines have destroyed our lives.
@@butimjeremy Connector seems to be issue then why brands are not putting good quality product and why service centre peoples put that thing properly?? My question is this to them. And if its connector problem then they should not put t&c of physical and liquid damage.
You can go to the service centre and tell them about the issue. They will check for physical or water damage. I suggest you also raise a complaint with customer service. You'll need to explain to them that many people are facing this issue and it's not just you.
@@Sidhu_2005 It was raised by the service centre based on what I told them. They charge ₹236 to raise the complaint. I told them the phone was fine before the update, and after the update a line appeared. They checked for physical and water damage and forwarded the complaint to Delhi.
Same problem with OnePlus. The good part is OnePlus is replacing the display for free and have also given a free screen replacement offer to all it's affected users which is valid till 2029. The only issue is that the green line is a recurring problem. I changed my display a month back for the second time.
It's Already Been 7 Years,I'm Using A71.. Still Looking New.. No Damage At All.. Suddenly 3 Days Ago,Got 1 White Line On The Right On My Phone.. Don't Know Why?????? Feeling So Sad.. Don't Know How Many Days I Can Use It?? So Attached To This Mobile,Since Got It As Gift From My Husband.. Now My Husband Is Thinking Of Gifting Me 1 As Anniversary Gift.. But Getting Worried About What Kind Of Phone I Will Get.. Will It Be A Good 1 Or You Can Face The Same Problem?? As Many Peoples Are Facing That Problem In New Phone Also!!! Is It A Bug By Samsung????? Which Phone Is The Best To Use As Long Lasting 1???? How Can This Line Problem Be Solved Forever Genuinely????
The problem is not limited to Samsung, but it is happening to Amoled displays. So if your next phone has a IPS LCD then it should be fine. I would suggest to get a phone thats been around for a while and check the web for any information about screen lines.
Plz help me my S21 ultra same issue after software update I contact samsung customer service centre but they said my phone cannot get free screen replacement 😢
I had the same problem. After lodging a complaint in consumer forum, they agreed to my request of free replacement. But now the problem is it's been a week since I submitted my phone to service centre and they are saying the Company still hasn't approved it.
@@1583Harsh I called them up and explained the problem. I told them I had videos of before and after. I also explained that many S21FEs have this problem and it can't be me alone.
Greenline on my galaxy ultra 21 phone ,after software update... But service center refuse repair.. They asked rs.21000 for repair charges... What can i do??? Pl guide..
Dear sir i am having same issues with M 52. And believe me i am fighting with the company through mail and had shown the service center since last a month or maybe two the company service center has accepted that its a companys fault but still no ones listening please help me
I am facing the same issue of the green line today on 10th October and i contacted the authorized service center for the same problem but they denied to fix the issue stating there are no new guidelines for this issue and the old guidelines were till September 30th . There are no damages on the phone . the last update I did was on august 2024 . Please can you help me🙏
You can raise a complaint if there's no physical and water damage. You can also speak to customer service and explain the software update part. This new video was helpful th-cam.com/video/4I_rSgyy6GU/w-d-xo.htmlsi=qvF3pRHs3GiD36Ve
I got a line in my samsung galaxy book within 2 months... Contacted Samsung customer care and they said tech team will get in Contact with me but nothing happened not sure what to do.... I Should've bought Mac
I also done the some...but with little hiccup..that is I complain directly in CONSUMER FORUM...And after that samsung support called me told me to pay 2700rs apprx..I'm happy with...They said to visit centre on monday....we'll see how's that go..
You shouldn't have agreed,2700 hundred is a lot because you are not responsible for this already at all,my friend got told exactly the same amount but he refused to pay that also, ultimately they backed off and my friend paid Only 700rs or so and they replaced the display
@@butimjeremypast 24 hrs i digged deep into internet.. felt sad that this problem doesn't has any solution.. that feeling hurts the most.. even more when fault is not ours.. rarely 1 or 2 ppl said it automatically went away.. at last realized that the only solution is new display by visiting service center..
@@butimjeremy I'm in Nigeria, they denied me free replacement. I was using the snapdragon version from US, and was asked to take it back to a shop in the place of purchase to get a free replacement. Those were really frustrating times, I endured it from late December till mid March, I eventually sold it as a scrap piece to a phone repairer and bought s20 FE 5G. I haven't had issue with this one, but I think that's because this one hasn't been getting any recent updates. I do believe they're rendering our devices obsolete purposely, to force upgrades.
Bro I am owning sd888 one and from last 4months on reddit twitter and many s21fe development communities I get to know only exynos varients which are 1.5 years and above are facing such lines only after a security patch updates but not seen the same in sd till now
@@butimjeremy Nah bro they will become 1year old after October 2024 then we will se lines in SD also or atleast by Feb 2025 because it's a display connector issue same as of s21 and s20
@@butimjeremy but I don't know why samsung didn't want to recognize such issue in s21fe or s20fe because earlier they only announced free screen replacement fir s21 and s20 line up for a week but why not for FE?
@@anshsaraf9232 Because there's no enough talk about this problem on the S21FE. When there's alot of news about this problem, the company will address the issue. Right now the issues are solved privately, and not with a public announcement.
If it's a software issue it should affect everybody who has updated the software but that's definitely not the case. I have been using the s21 fe exynos version since 3 yrs and have never had any issue as such. The green line issue might occur due to hardware damage that might have been caused due to overheating while you might have updated. Not sure if you had removed the case while you updated your phone. Updates are really heavy and put up a lot of stress on that exynos chip and a case just worsens the situation as the heat is not able to dissipate due to the non conductive material. Anyway, this is just my opinion. At the end of the day the issue might have occurred due to the overheating chip which is really not a consumer's fault.
Yes! I heard about the overheating problem during updates. All my phone updates are done with the phone cover removed and the AC switched on with the phone elevated to let some cold air get around the phone. Despite all of this the phone did get the line.
Come on we are in 2024 and you think updating a phone with a case on will cause green line issues??🙆🏾 Moreover the June month update was not a heavy one, it was just around 250mb as it is a security patch ONLY!
@@aritranath138 Yes I'm very much aware of that, but phones are no longer over heating like they used to 7-8yrs back, I owned a redmi note 3 which used to overheat and its back was no less than iron box, now the tech has improved & cooling mechanisms are induced into chipsets & panels. Heating may be one of the reason for green line, but core reason is something else. Many corporate employees who spend most of their day in office AC also have faced green line issues on their devices.
I bought this phone last week but a also updated it,nothing happened ,maybe they are doing this with out of warranty phone When i call someone 2 very small green dots come on screen near camera exactly where your green line came
@@butimjeremy pls ik baat batao jab raat ko mai ise charge par lagata hu taf 2 sec ke liye full screen bohot halka sa red hota h.apke mai bhi hota h kya ye??
I had dropped my s21 fe last year and there's small dent on the aluminium frame but it's in perfect working condition. If my phone gets the green line issue will it be eligible for the screen replacement?
@@butimjeremy Today only I got the green line issue for S21 FE... i called to Service center... They have done analysis by taking remote access... They said everything is ok... They asked me to do factory reset... After 30 sep 2024, service is not free?
@butimjeremy I'm from Malaysia bro, using exynos version. 2 weeks before I replaced my display at local shop. My case starts from Jan 2023, I fight till end(starts with 1 green line ends with 20+lines) In Malaysia no free replacement. Finally I replaced at local shop. But original display with frame. But I'm still with fear.
My s21 fe 888's last software update was on July 19, 2024 and I haven't seen any issues since then. Now asking for the software update of September again, I am afraid to give the software update because of the green line problem. Now tell me what should I do.😢❤
spent over 1200$ on my s21 ultra and it now has a green line on the screen after a year plus (did not drop- it just showed up one morning!) - samsung will do nothing - ive moved to xiaomi 14
I faced this same issue on may month they were asking charges so i tweeted to samsung India and after lot of hassles they asked for 2k rupees as service charge rest of screen prices was levied.
Update: I spoke to the customer service consultant and they have said that I will get a free replacement till 30 September, If I have the invoice of the purchase
areh bhai samsung wale display replacement kar dete hein after expired warranty..tumko 3 year time milta hein screen replacement ka woh vi free mein only in S series bcz this policy is issued by Samsung itself
i got the white line on my samsung m51 while using.. its been a while since it go last update (1 to 1.5 months may be) all i could point out for this issue would be charging.. while charging sometimes my mobile gets heat every once in a while.. i dont play heavy games too.. so i can confirm that my phone either get heated up rarely when i keep charging or when i use mobile internet.. that is also rarely i never dropped, water damaged, etc.. bought it in jan 2021..so there's no chance of warranty. original amoled display price 9000rs😢 and lcd is around 3500rs please help me.. will samsung service provide free exchange ? but i didnt record before and after videos as it came out of nowhere 1 month after update. also i want to know if they remove my entire data if i replace the screen ?? so i need to backup.
The point you made about heat is true! Less heat helps the phone and battery last longer. There is a co relation between heat and the screen like issue, although is not proven. I don't know if samsung has any screen replacement policy for this phone. No data is lost when they change the screen.
@@butimjeremy i have been checking youtube and twitter comments/ tweets.. say starting from this october atleast i saw around 400 complaints.. it is happening to everyone s series, m series.. how come most ppl get exactly 1 white line on the middle of screen ? i saw so msny pictures on twitter .. its definitely update mismatch voltage fault.. for costly mobiles s series there is special care and attention.. like you said i wonder if they care and give free display replacement for m series.. most of m series pictures also had same problem as mine.. 1 thick bright white line in middle of screen.. few ppl got at the edges..
Umm bro can you confirm one thing that this green line issue come when samsung phone over heats or after a software update. Because I today only updated the software. ONE UI 6.1 I have a budget phone (A14 5G)
After the security patch update exactltly on 29th of august , in my s21 fe toady i got the green line appearing on my screen suddenly ... tried restarting multiple times and still its not helping , i got my phone on march 2022 , which is almost 2.6 years..what shall i do now??
Watched it but i think what they mentioned in the article is the free replacement is for the phone without any physical damage but my phone has slight scratches on the side panel, but the screen is completely fine ..i guess they wont give a free replacement for me 😢
@@jeevilovesmakeup you can go to the service centre and check. In the S21FEs case the side frame is part of the screen during replacement. So try your luck!
@@butimjeremy they told me that first they have to take approval after that they can repair. When i ask when i will get the approval they replied to me That i will get a copy of approval at my registered email ID. Still today 22 sep 2024 not received a single email from Samsung and also they did not provide Job sheet for my mobile
@@sanjaysinha7698 I don't understand why they took the phone is they still need approval? Even I had to wait for approval but I phone was with me and after the approval came the Samsung representative in Delhi asked the service centre to order the part for me. Then they changed the part in front of me and only the process of gluing the frame together was done in the back end.
Got the green line too on my S21FE. They are replacing it free of cost. But can you plz tell me what other components they will replace along with display? As they are connected to it? Will they replace battery or any other part attached to display? Thanks
@@butimjeremy nop. 1 and half year old. Actually when the service executive contacted me they said the discounted price will be around 2k. But service center said it won't be cost that much and the final approved rate was 500.
I'm facing green line issue in galaxy A73.Is it possible that they can replace the screen?Nowadays they are only replacing screen for flagship models.. please reply me.
Ugh I just got this stupid green line. 4 Nov 2024...7:20PM Nothing has happened to my phone. In October 31st I had to update my phone... I guess that was the reason.
I am having a white patch in my s23 after update and they are saying the same things to me and it went out of warranty just 20 days ago can you please help
@@butimjeremy please do. We need more people like you holding them accountable with documented un-refutable evidence and unyielding resilience against their hoodwinking tactics.
@@CirphrankGG Yeah! I mean it's not done! Samsung is such a big manufacturer, and I agree they can make mistakes. But they should own up to the mistakes and fix it! It doesn't cost them much to do it.
@@butimjeremy Cool place means, in AC? After replacing the screen, will they give warranty for the same issue? how many days we have to keep mobile with service center? Total how much you paid? Did you record the video with another phone while updating the S/W?
@@butimjeremy what items will be replaced for this issue? some people say that battery... Battery or screen or both... After service, we have to place new screen protector?
Bro I had same issue Samsung repaired my phone free of cost . But my concern is they did not tell me the reason of the line issue in s21 fe model. Do you know anything like how can we avoid this issue in future. Anything u know please share that would help us. I am worried like should I continue using this phone for more 2 year or buy new phone except Samsung.
Sir mere s21 ultra me bhi green line ayi he update k bad my phone is brand new condition but purchase date march 2021 he to samsung valo ne mna kr diya
I got green line issue in my s22 ultra after software update. Samsung service center executive dint relace screen. Worst experience by samsung service center.
same issue happened with me after I updated my s21 in april and after visiting service centre they said me the same thing that I have to pay 14k for repair.
Most of the servis center not avaleable the basic part to reapere phone and solved the Costomer problem like charging sub board. Some samsung phone issue after 2year's ,18 months
I've recently got two lines after update. I'm worried that all this happened so late for me I feel left behind. Someone can confirm is there a chance to get the replacement now? As someone from Chennai got it done 3 weeks ago I hope I can.
@@butimjeremyi bought it from flipkart so will i be eligible to get warranty from my local samsung service center if it's still under warranty, and how long is the warranty from the date of purchase
vai i am suffering the same problem with my s21plus... So if i change my display and buy a new display will it come back again?have any possibility plz let me know?
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www.sammobile.com/news/galaxy-s21-fe-s22-ultra-facing-green-line-issue-free-screen-repair/
Hi i purchased the mobile s21 from uae, and warranty is expired, its 1.5 years, can i get screen replacement in india, im now on india, please reply @butimjeremy
Thanks broo...it's valid now...I just enquired the service center
@@kiran_s_mangalath purchased from outside india can get
@@ghost7883 they said if we have documents like bills or anything to prove that it's purchased within 3 years they will replace it after reporting it to higher authorities...we may have to submit it to them for some days
@@butimjeremy i purchased from uae they didnt get the replacement free
The fact that it's post update shows that it is part of the software update, so clear programed obsolescence
That's a another point ! If a manufacturer is promising 3 years of software update, I think the warranty for certain parts should also be that long.
Why doesn't happen to all devices?
@@InformationFeeder it seems to be happening to amoled screens.
@@butimjeremysolo a las amoled de Samsung y a marcas quienes compran pantallas a Samsung
Tengo un redmi note 10 pro y ya tiene sus años y no tiene una línea en la pantalla
I read that its happening to Exynos processor phones of Samsung...n the entire s series apparently
The main reason of this issue is the not proper calibration of the Amoled displays which were produced by Samsung during the 2021-2022 time gap. These screens are distributed to Apple, Oneplus and many other and ofcourse Samsung itself. The main reason of the lines popping out is due to the heat generated during software updates. OnePlus stopped using Samsung displays in their 12 and 12R models and I haven't seen any green line or similar issues in it. Make sure to wait for a week or two before updating your device and if possible update it in a cool place avoiding unnecessary heat sources.
Thanks for the detailed comment. I tried updating my phone with the AC and fan on. Also removed my phone case and kept it in the open for air flow. But I still got the line.
Bro What happens if I don't update my phone😮
@@bss118 You'll keep getting a notification.
@@butimjeremy may be better than a green line??
@@bss118 yeah but check out my latest pinned comment.
Bhai only speaks facts! Hats off to keeping it real bro 🙂 Thanks for the information :)
Thank you so much for the positive comments! 💯
Thanks Jeremy for this video. I had the same issue, took it to my local Samsung Service Center around July 18th and they made no fuss and told me that post approval (i.e. if there is no physical and water damage), it would take 15 days for the screen to come. I then left the phone there ( felt a bit skeptical of leaving it there but took the chance). I then got a repair reference number after 2 days from which I could track the repair, the screen was ordered right away ( I assume the approval was given by that time) it took around 3 weeks and today I collected my phone. So yes, I only had to wait for 3 weeks and pay the Rs. 502 labour fee, other than that the process was hassle free. Thanks for your video and it motivated me and gave me a good picture of how to approach this issue.
Most welcome and thank you for the additional information. 3 weeks is still a long time in today's day and age, everyone has everything on the smartphone.
Having same issues, let me try this
@@mukeshshirode I suggest do it asap as I believe samsung has set a deadline for this (think it is September end)
hii brother before submitting the phone did you done anything for data privacy 😅 like samsung maintenance mode or backup etc..
@@kunalkolge1685 No I haven't. If you can please do, its best as we are handing over our phone.
Yesterday, my s21fe5g also developed a vertical line after a software update. When I contacted the samsung customer support he directed me to go the nearest service centre. He also informed me that Samsung have a free screen replacement policy for such defects which is valid till sept 2024. The service centre guy checked my mobile for any physical or water damage. My phone is in perfect condition. They said they will order for the replacement screen unit, and call me when it arrives. I just have to pay some service charges of Rs.500. I am waiting for their call in 3-4 days.
Updated policy of Samsung for Line display issue in some of their phones including S21fe5g etc.
There are few VOC’s from customers regarding Line in display in their handset during Out warranty period without any physical damage or waterlogged sign.
To support the customers, it is decided to consider this issue for only one-time FOC replacement of OCTA assembly along with Battery & Rework Kit in above said model until 30th Sep 2024.
This policy is applicable one time only within 3 years of handset purchase for FOC parts to the 1st Purchaser only with original invoice however Labor charges to be paid by customer.
Yes this is the latest policy as posted in my pinned comment.
@@butimjeremy does it occurs In All batches of S21 Fe units ?
@@AntonySeb75588 Not sure! But people who got the phone in November 2023 also got the issue and my phone which is January 2023 also got the issue.
@@butimjeremy mine April 2023 match and updated to 6.1 no issues close to 1 month
Mine too got green line after an update on 2nd october on my s21 fe . After visiting service centre they issued a job sheet but now they asked me to pay the whole price to replace .I am out of warranty and my phone has no scratches and dent
You'll have to prove that it happened because of the update! I had recorded videos of my phone before and after. Still try to speak to customer service.
And just yesterday my phone too have this line 😐
I didn't update cause i saw this issue popping on reddit a lot. But on oct 7 it somehow installed the update automatically. Today i got the white line. Way too f-ed up.
Even I got line in my display post update installed on Oct ...
@@jayamuruganece You need to take it to the service centre and raise a complaint.
My s21 fe is also having same issue after update, switching to other brand rather than spending for such poor customer service
I understand your situation 🙏
5:50 you forgot to mention built-in microwave feature. Its my favourite. If my coffee gets cold, i just dip the phone in it, viola instantly get my hot coffee.
@@IncognitoSahil ahahah ! I have not had my phone overheat...I does become warm but nothing I can call overheating
@@butimjeremy if you use the phone with case, you wouldn't feel much heat. But if you try it without cover, you might experience how hot the metal frame gets sometimes.
@@IncognitoSahil Yeah I have used it without the cover! I have edited videos on the phone but nothing much.
@@butimjeremy great 😃. I feel overheating usually when i am using TH-cam in picture in picture mode while playing a game. It is not unbearable but it feels hot.
@IncognitoSahil yes you are right it often reaches 42°C yet I don't do anything special. I bought a cooler because I often felt the metal heating up and almost burned my hands.
I tried as much as I could with customer support after the same issue after April update. They didn’t give in at all and I’m really furious about Samsung for being so irresponsible. Never going to buy the brand again ever unless they fix it.
How old is your phone? And did they give you the water damage reason?
Same with my Note 20 Ultra, very disappointed with Samsung
Bro complain to them on twitter and raise a complaint directly in a samsung service center after that if they say that they will not fix it tell them you will go to consumer court. Mine got fixed for service charge only after got line in April update.( the service charge I had to pay was because they insisted on having the original bill for no cost repair most likely they wanted a reason to avoid responsibility) even after all this they don't fix go for consumer court and complain that they are purposefully doing this and avoiding responsibility since it happens to multiple phones
@@sujithsudhakaran745 Bro already complained in the service center. My case got escalated to Delhi (I live in Mumbai). After countless hours on calls and visits to the service center and weeks of processing, they told me my case isnt eligible for free of cost repair due to the age of my device ( something they were well aware of since day 1. My phone has no cracks, scratches, scuffs, not even water damage. It is pathetic how they are treating their customers and getting away with it. Keep in mind my device is a Note 20 Ultra, a flagship from samsung, cant image what kind of treatment entry level or midrange phone users face. Pathetic and disappointing.
I have also lodged a complain in the consumer forum, after which i received a call from the higher up saying "Our decision is final, we cannot help you". I dont see how I can take this case forward. I have been a loyal customer to samsung have used almost all 'S' series phones in the past dating back to S2 and this is the second time this is happening to me after my S7 edge had the same exact issue and no support from samsung till the end. I dont see myself buying another samsung product in the future if I get no resolution this time.
@sujithsudhakaran745 warranty me the tera phone?
My sister has an s21fe which was working fine a few days back but since last week after an update it’s facing major network issues, even making a phone call seems difficult. When we took that phone to the service centre they reset the software and nothing changed, now they are saying that it’s a motherboard issue and we will have to change the whole motherboard which will cost us around 22k. The device is just 15 months old and it’s literally unusable now. What’s the use of AI updates if you cannot connect to the internet. Really disappointed, never buying a Samsung phone ever again.
@@debasishsahu7055 This is the first time I'm hearing about such an issue.
@@butimjeremy I guess I am the unfortunate one🥲
@@butimjeremy@butimjeremy I had a similar issue, and It cost me 1800rs for the motherboard and back cover antenna. had to email for 1 month
TH-camrs like you are changing the game 👍
Ah yes! Thank you 👍
Now Samsung has reconsidered free replacement, Samsung India Support confirmed its free screen replacement program has been extended. It is now available for Galaxy S21, Galaxy S21+, Galaxy S21 Ultra, Galaxy S21 FE, and Galaxy S22 Ultra users. The period for this screen replacement program is valid until 30 September 2024. Moreover, those devices should have been purchased within three years from the date of the repair request. Samsung also revealed that while the screen panel will be available free of cost, users have to bear the labor charges and need to have the original purchase bill. I hope you have a great day.
Yes 💯
Why so short durarion what if green line comes after sept 24 to the new snapdragon 888 varient that released just 10 months back
@@atf56 I agree 💯
@@atf56 Yes it can happen, can't understand what samsung is planning, I feel sorry for the customer who have paid 12K-15K already for screen replacement. Samsung should change the terms to lifetime once free replacement for the affected Smartphones.
How u got this informatiom bro..can u please tell source
Same thing happened with my Samsung s21 fe 😢 I was very sad and was scared to tell at home. I remember using the phone and then putting it on charge. After sometime when I got it back on suddenly I see a line. I hadn't dropped it or anything so I was surprised that how did it happen. But after some research online I found out i wasn't the only one with this issue.
The service center said that they'll change the screen for free and will only charge service cost which is Rs 500 . I haven't repaired yet but atleast I am relieved to not pay ridiculous money for something i didn't cause in the first place. I have been a Samsung user for over a decade and never faced such faulty update glitch.
Yeah! It's a wide spread issue with multiple devices and brands.
I am also a victim. I bought a phone worth Rs. 35,000. In 20 months, first a line appeared on the screen, then gradually the whole screen got damaged. The service center is asking for Rs. 13,000. I don't want to buy any Samsung product.
@@007mdshoeb that's really unfortunate 😟
Same here
I have replaced my S21 Fe display with the cost of almost 11k...Even after complaining to customer support..there's no single support to me..
They just released a policy to change faulty displays for free. Check link in pinned comment
Thank you brother for throwing light on this issue. I was one click away from buying this for vlogging.
Now I guess i have to settle for Vivo V30
Check out the S23FE and other phones from Sony.
It has happened to me too. I have a S22 ultra. I used to live in SG and got the phone there. They got me into the trouble of retrieving my old receipt and then said they will charge me Rs. 19300+ for repair as it was bought overseas. It happened after a software update and my phone is functioning fine otherwise. I think they are finding silly reasons to not fix it for free anymore. There service sucks.
@@Liveandletlive1234 International or not! It's a problem that happens after the update! But yes they give stupid reasons for not repairing.
I faced the same issue, samsung customer care nor service centre provided any help.finally exchanged for OnePlus 12r at a very low exchange price. Huge loss for me buying s21fe the price also dropped after 1 months of purchase. No more samsung for me anymore not in my dreams too..
Very sad story of a hard earned phone
I will noy buy any samsung mobile in future...
@@ultimategamer2579 💯💯💯
I didnt update my phone for like 11 months and got a pink line on my samsung galaxy s20+. Not sure if it really is update related tbh
Just saw it today didn't update
It's a heat related issue. The connector can't take the heat - this is what I've read on most forums
Good that you posted a video on this. Best solution is gathering the victims and filing the legal suit against samsung irrespective of its model of year of purchase date if they deny to service it for free, infact they need to pay a compensation even after the free replacement for the days we left without that phone. Also give the assurance that it won't repeat again and if repeats then free replacement again. And the losses due to absence differs person to person, they can add all kind of expense and file the suit for the time been wasted by Samsung. Let them be Genuine. If not consumers must stay united and make a lesson to samsung and other OEMs as well proactively, so that every updates will be well tested before it's release to public mass. Else other OEMs will tend to do the same to lure public money, think of of some one who buy only a phone of cost 10k worth with loan and his condition to fore go such OEM faults. Things to be empathised from the shoes of worst affected victims.
Yeah! There should be better rules for after sales service. Too many problems related to screens have been showing up and this seems quality issue.
My Galaxy Flip 3 also has the same issue. After tweeting about it, they called me and said that my model isn't eligible for a free screen replacement and the service center told me that replacing the screen would cost 31,000 rupees.
Woah! That's alot of money! Crazy!
Same problem with my s22 plus.not listed in their policy list
@Gayakranjan I'm also using s22+ and I'm having pink line and also green line
My phone is also having green line problem ever since I updated it.
And samsung should come up with a solution for this issue as it is probably happening to every Samsung S series user.
Yeah it is a very critical and it is happening to alot of S and M series phones. Check my pinned comment for the latest.
I got it fixed from samsung at 502 rs. Now the scary part is that i get notifications of software updates. I am scared to update the phone now
Even I would be sacred to update my phone after this.
How did u do it in so less? I also got a call yesterday from customer support, they took some details and said they'll come back with the best possible solution, so just want to know how did u manage to do it in so less??? Complete details will be much appreciated
Mera phone (samsung galaxy m52) mein 12 green line aaya tha 6500 deke change karna para kou bhi support nahi mila
@@souviksarkar2843 oh god!
Tumara problem fix hua ky display change krne ke bad phirse lines aye ky mene mera m52 bech diya @@souviksarkar2843
Same issue with my S22 ultra. After update (30 September 24) 1 green line came on display. At service center they told me to pay full amount that is 23000 for screen replacement. After some mails and phone call, final result is i have to pay 3400 for screen replacement. Now my phone is working fine.
Was your phone in warranty?
@butimjeremy No. Out of warranty. This issue occur exactly after 2 years ane 1 day.
@@aashishagalave9750 even my phone was out of warranty! But they have started the replacement policy and it ends in December
Very informative video Jerry. Good you got it sorted 👌
Thank you so much 👍
thanks for your genuine review video and all the effort you put in ❤
@@suyashtirkey most welcome! And thank you for the positive comments 💯
Not all samsung phone they only replace display S series mobile,, I have M52 with green line no physical damage 😢😢
@@ultimategamer2579 oh god! So many people commenting about the M series
Mine too. Had the same issue with m52 5g. I didn't get it repair. But now again ordered new phone from Samsung ie s21 fe 5g snapdragon variant hoping there won't be any issues but now I'm seeing these reviews and comments. Again fear started. Should I go with s21 fe 5g or I should cancel it. Please suggest anyone..
@@swarooppabbineedi1820 I would suggest! Skip the S21FE and get the S23 FE. Even if you buy a new S21FE there's no guarantee that you won't face the same issue after a year. If it happens under warranty you can get it replaced, otherwise they might not put out a screen replacement offer.
@@butimjeremy oh okay. Thanks for the response.
@@swarooppabbineedi1820 welcome
Finally after 2 weeks of getting green and pink lines on my S22+ and frequently sending mails and making calls, complaints, Samsung gave me free display and battery replacement, no physical or no liquid damages found on my phone which is 1yr n 5 months old. The service center told me to continue updating my phone as it wan't happen again
Yeah they told me the same thing back in June. I have no seen the line again since then. However I remove my phone cover and make sure the phone is cool while updating.
@@butimjeremy How many days service center takes to replace the screen? We have to handover the phone to service center once complaint is raised? After fixing the issue, further warranty was given to you?
So you paid for something you are not responsible for??? Great. Should have gone to court instead of service center
@@InformationFeeder See the pinned comment.
Samsung should learn from Oneplus who is giving free screen replacement if there is no damage to phone and even if phon is out of warranty.
@@AshutoshKumar-pn7yi that's true
Samsung should start including other device costs in the brochure in this case.
"Post sale, out-of-warranty charges:
- Rs 236 to raise a complaint.
- 10% to be paid by the customer for our software goof up."
😂
Also, the video is very informative. ❤
Yeah! The process I went through is not available for the general public, so many people just give up and pay the full price.
@@butimjeremy 🥲
My dad's suffered from the same issue here in Brazil. He also have a S21 FE. I faced the same issue exactly one year ago with my S20+. Such a coincidence, isn't it?
@@lucasmacedo2671 There is problem with the screen connectors and heat from the battery.
The phone itself costs 28000 and screen is 15000 wtf
@@NoOne-bg4nd It was more when it launched! 54K
Today the same issue happened with my s21 fe. I had not dropped the mob any where. Suddenly from no where the line appeared. Thank you so much for the video. Now i know what is the real issue. Shame on samsung.
Yeah screen replacement is available till the end of September.
I have the same issue. The problem is the dynamic amoled 2x tech. No more samsung, I'll give iphone a shot as my daily driver.
The problem exists on the iPhone as well! Samsung makes the screen for apple 🍎
No, samsung is way better just get the newer models. This issue came due to samsung amoled displays which were not properly calibrated. Apple also sourced their displays from Samsung so they also have same issue. They have fixed in newer models
Sir, I too facing green line issue in my S21FE after June update... Customer support said its not samsung fault and I need to pay full amount for display replacement.. I didn't accept they said to fill the charge sheet in nearby service center... Will they replace it with free of cost???
File the charge sheet with the service centre and take it up with customer support. This is a wide spread genuine issue. If enough people get behind it, they will have to replace it for free. It is a manufacturing defect.
I had the same issue with s21 Fe update... The company declined my sheet saying the waranty is over and need to pay full amount
@@akshayp3175 Even my warranty was over but I argued that this is a quality issue and not my mistake. I took videos before and after. Check the pinned comment.
Brother, not only you are facing in S21 FE, even I am facing the same issue in Realme X7 Pro and in Realme Community its full of complaints and mostly are of X7 Pro. I got twice free screen replacements and now for third time i am facing and service centre people are denying for free replacement because of Water/Liquid Damage. My question to them was why twice green lines came without liquid damage and now with with liquid damage, The green line is not linked with water/physical damage, its something internal manufacturing defect, planned obsolescence by smartphone brands or some chances are even also due to software updates.
Now using Realme X7 Pro with one green line and its too annoying and shameful to use infront of others since they will think its a very old or cheap phone 😭
The connector seems to be a problem. It's happening to iphones and one plus also.
@@butimjeremy So now even I was thinking of buying phones worth between 30K to 50K this upcoming festive season because already facing green lines issue, and due to this I can't even sleep properly, because now even having potential of buying a good expensive phone cannot buy because of green lines since who knows when it will come and destroy all our hard-earned money. If you have any idea regarding which phones might not get etc please reply to me. And my father recently two weeks ago purchased Samsung Galaxy S23FE Exynos version is that also vulnerable? My dad is also crying now that he will also face this issue soon. These green lines have destroyed our lives.
@@butimjeremy Connector seems to be issue then why brands are not putting good quality product and why service centre peoples put that thing properly?? My question is this to them. And if its connector problem then they should not put t&c of physical and liquid damage.
@@nrittyanganadanceacademy I agree 👍
Brother, what will I do …I just got green line now only 4th oct.
what will happen ? Can I get free screen replacement or I had to pay full?
Same here today 😢
You can go to the service centre and tell them about the issue. They will check for physical or water damage.
I suggest you also raise a complaint with customer service. You'll need to explain to them that many people are facing this issue and it's not just you.
@@butimjeremywhat will I write in that complaint?
What u had written?
@@Sidhu_2005 It was raised by the service centre based on what I told them. They charge ₹236 to raise the complaint.
I told them the phone was fine before the update, and after the update a line appeared. They checked for physical and water damage and forwarded the complaint to Delhi.
@butimjeremy how many days does it take to resolve the problem after the complaint?
And does your phone data lost during screen replacement??
My s21 fe display got a white line after the November update with no physical damage. Is the screen replacement program still going on?
Yes! Till end of December. Check out my video on that topic! It's on my channel
Same problem with OnePlus. The good part is OnePlus is replacing the display for free and have also given a free screen replacement offer to all it's affected users which is valid till 2029. The only issue is that the green line is a recurring problem. I changed my display a month back for the second time.
Yes! OnePlus is doing this.
It's Already Been 7 Years,I'm Using A71.. Still Looking New.. No Damage At All.. Suddenly 3 Days Ago,Got 1 White Line On The Right On My Phone.. Don't Know Why?????? Feeling So Sad.. Don't Know How Many Days I Can Use It?? So Attached To This Mobile,Since Got It As Gift From My Husband.. Now My Husband Is Thinking Of Gifting Me 1 As Anniversary Gift.. But Getting Worried About What Kind Of Phone I Will Get.. Will It Be A Good 1 Or You Can Face The Same Problem?? As Many Peoples Are Facing That Problem In New Phone Also!!! Is It A Bug By Samsung????? Which Phone Is The Best To Use As Long Lasting 1???? How Can This Line Problem Be Solved Forever Genuinely????
The problem is not limited to Samsung, but it is happening to Amoled displays. So if your next phone has a IPS LCD then it should be fine. I would suggest to get a phone thats been around for a while and check the web for any information about screen lines.
@@butimjeremysay oled displays,,,it's happening in so many motorola phones,,,😅😅😅
I updated yesterday since then my screen is not responding to the touch and scroll. I have warranty. What should I do ?
Go to the service centre ASAP. The problem you have is not very common.
@@butimjeremy I gave my phone , they said they will update software. If the problem persists then they will open the phone.
@@Vasudevarao-ne4wu this is a very strange problem...
Plz help me my S21 ultra same issue after software update
I contact samsung customer service centre but they said my phone cannot get free screen replacement 😢
Check the article in pinned comment or description. I think they stopped replacing the screen for the ultra. Raise a complaint.
I had the same problem. After lodging a complaint in consumer forum, they agreed to my request of free replacement. But now the problem is it's been a week since I submitted my phone to service centre and they are saying the Company still hasn't approved it.
The approval should have come to the service centre manager directly from Delhi.
Do you get your screen changed free after approval???
Pls reply
I just submitted my s21 fe today for approval
Please elaborate how you complained to Consumer forum.. that would be very helpful.
@@1583Harsh I called them up and explained the problem. I told them I had videos of before and after. I also explained that many S21FEs have this problem and it can't be me alone.
Greenline on my galaxy ultra 21 phone ,after software update...
But service center refuse repair..
They asked rs.21000 for repair charges...
What can i do???
Pl guide..
The free replacement for the S21 series ended in April. Still you raise a complaint as see if you can get a discount.
5 years ka update ka aab kya hi karenge 😂😂😂😂 update naam ka h ,update kare to green line
Very true comment 😀
Dear sir i am having same issues with M 52. And believe me i am fighting with the company through mail and had shown the service center since last a month or maybe two the company service center has accepted that its a companys fault but still no ones listening please help me
Any people are having a issue with that phone as well. But no one has got a solution.
Did you trying raising a compliant atvthe service centre.
I am facing the same issue of the green line today on 10th October and i contacted the authorized service center for the same problem but they denied to fix the issue stating there are no new guidelines for this issue and the old guidelines were till September 30th . There are no damages on the phone . the last update I did was on august 2024 . Please can you help me🙏
You can raise a complaint if there's no physical and water damage. You can also speak to customer service and explain the software update part. This new video was helpful
th-cam.com/video/4I_rSgyy6GU/w-d-xo.htmlsi=qvF3pRHs3GiD36Ve
I got a line in my samsung galaxy book within 2 months...
Contacted Samsung customer care and they said tech team will get in Contact with me but nothing happened not sure what to do....
I Should've bought Mac
Check my pinned comment!
I also done the some...but with little hiccup..that is I complain directly in CONSUMER FORUM...And after that samsung support called me told me to pay 2700rs apprx..I'm happy with...They said to visit centre on monday....we'll see how's that go..
Hey! Thanks for the comment!
Do drop a comment here after you get your screen fixed! I really want to know how this is being handled by Samsung.
You shouldn't have agreed,2700 hundred is a lot because you are not responsible for this already at all,my friend got told exactly the same amount but he refused to pay that also, ultimately they backed off and my friend paid Only 700rs or so and they replaced the display
@@saptarshisutradhar9379 oh okay good to know that these options are available!
@@butimjeremy My friend literally low key threatened them return his s24 ultra and going to cancel his s24 for his father.. 😅
@@saptarshisutradhar9379 ah that worked well!
also i want to know .. are there any cases where that white line goes away ? (maybe after update / factory reset or magically disappearing) ..
Some people using One plus and iphone have been able to. But I haven't heard of any Samsungs.
@@butimjeremypast 24 hrs i digged deep into internet.. felt sad that this problem doesn't has any solution.. that feeling hurts the most.. even more when fault is not ours..
rarely 1 or 2 ppl said it automatically went away..
at last realized that the only solution is new display by visiting service center..
@@nihill4048 oh okay 👍
Same thing occurred with my S21+, just about a week or two after update to Android 14 in December.
@@CirphrankGG they had free screen replacements back in April.
@@butimjeremy I'm in Nigeria, they denied me free replacement. I was using the snapdragon version from US, and was asked to take it back to a shop in the place of purchase to get a free replacement.
Those were really frustrating times, I endured it from late December till mid March, I eventually sold it as a scrap piece to a phone repairer and bought s20 FE 5G.
I haven't had issue with this one, but I think that's because this one hasn't been getting any recent updates.
I do believe they're rendering our devices obsolete purposely, to force upgrades.
Bro I am owning sd888 one and from last 4months on reddit twitter and many s21fe development communities I get to know only exynos varients which are 1.5 years and above are facing such lines only after a security patch updates but not seen the same in sd till now
The SD888 phones are new production units so their screens might have the fix built in. MIGHT!
@@butimjeremy Nah bro they will become 1year old after October 2024 then we will se lines in SD also or atleast by Feb 2025 because it's a display connector issue same as of s21 and s20
@@anshsaraf9232 oh okay! I thought they would solve the issue on the new production units.
@@butimjeremy but I don't know why samsung didn't want to recognize such issue in s21fe or s20fe because earlier they only announced free screen replacement fir s21 and s20 line up for a week but why not for FE?
@@anshsaraf9232 Because there's no enough talk about this problem on the S21FE. When there's alot of news about this problem, the company will address the issue. Right now the issues are solved privately, and not with a public announcement.
If it's a software issue it should affect everybody who has updated the software but that's definitely not the case. I have been using the s21 fe exynos version since 3 yrs and have never had any issue as such. The green line issue might occur due to hardware damage that might have been caused due to overheating while you might have updated. Not sure if you had removed the case while you updated your phone. Updates are really heavy and put up a lot of stress on that exynos chip and a case just worsens the situation as the heat is not able to dissipate due to the non conductive material.
Anyway, this is just my opinion. At the end of the day the issue might have occurred due to the overheating chip which is really not a consumer's fault.
Yes! I heard about the overheating problem during updates. All my phone updates are done with the phone cover removed and the AC switched on with the phone elevated to let some cold air get around the phone. Despite all of this the phone did get the line.
Come on we are in 2024 and you think updating a phone with a case on will cause green line issues??🙆🏾
Moreover the June month update was not a heavy one, it was just around 250mb as it is a security patch ONLY!
@@pauldundigalla Are you even aware that overheating is a major reason for display damage? And that happens because heat damages the pixels above?
@@aritranath138 Yes I'm very much aware of that, but phones are no longer over heating like they used to 7-8yrs back, I owned a redmi note 3 which used to overheat and its back was no less than iron box, now the tech has improved & cooling mechanisms are induced into chipsets & panels.
Heating may be one of the reason for green line, but core reason is something else. Many corporate employees who spend most of their day in office AC also have faced green line issues on their devices.
I bought this phone last week but a also updated it,nothing happened ,maybe they are doing this with out of warranty phone
When i call someone 2 very small green dots come on screen near camera exactly where your green line came
I really think the newer production units will not have this problem.
@@butimjeremy pls ik baat batao jab raat ko mai ise charge par lagata hu taf 2 sec ke liye full screen bohot halka sa red hota h.apke mai bhi hota h kya ye??
@@Amemuz no this doesn't happen to my phone.
I'm using S21 FE since may 2022, now I'm afraid to update it with monthly security patches! 😕
I have the same fear!
I had dropped my s21 fe last year and there's small dent on the aluminium frame but it's in perfect working condition. If my phone gets the green line issue will it be eligible for the screen replacement?
@@Kevin-vk2po Depends of if they see the dent. They check the device before raising a complaint. If it's really small then there might be a chance.
Ffs I ain't updating my phone, bummer :(
Thanx for the video 🫶
@@Kevin-vk2po Most welcome 😁
@@butimjeremy Today only I got the green line issue for S21 FE... i called to Service center... They have done analysis by taking remote access... They said everything is ok... They asked me to do factory reset... After 30 sep 2024, service is not free?
@@KumarK-sf2pt I don't think it is! People who got it does before did get the service.
Has the line gone after reset?
Bro
After you replaced screen, again got any issues? I hear lot of people facing green line issue again. They saying it's manufacturing issue.
I haven't seen any issues yet! My screen was changed end of June.
@butimjeremy I'm from Malaysia bro, using exynos version. 2 weeks before I replaced my display at local shop. My case starts from Jan 2023, I fight till end(starts with 1 green line ends with 20+lines) In Malaysia no free replacement. Finally I replaced at local shop. But original display with frame. But I'm still with fear.
@@Haq05 I haven't read any comments from people getting he lines after replacement. Just make sure the phone runs cool during updates.
@@butimjeremy thanks 😊 bro
My s21 fe 888's last software update was on July 19, 2024 and I haven't seen any issues since then. Now asking for the software update of September again, I am afraid to give the software update because of the green line problem. Now tell me what should I do.😢❤
I got the August 2024 update and I did it with my phone cover off and AC switched on, to keep the heat low. It's been 5 days, it's running well.
spent over 1200$ on my s21 ultra and it now has a green line on the screen after a year plus (did not drop- it just showed up one morning!) - samsung will do nothing - ive moved to xiaomi 14
Oho okay thanks for the comment 💫
Did anyone replace the screen? And is the phone working fine, no more white lines?
@@ChickenRoast66 I did! Replaced the screen in June no issues till now.
I faced this same issue on may month they were asking charges so i tweeted to samsung India and after lot of hassles they asked for 2k rupees as service charge rest of screen prices was levied.
@@kumarsuman4030 oh okay! Thanks for the comment 🙂
I bought S21 FE from UAE. Currently I'm in india and facing this problem...what to do
@@janvis1180 I'm not sure! I guess if you have the bill they should be able to help you.
@@butimjeremyThanks
Update: I spoke to the customer service consultant and they have said that I will get a free replacement till 30 September, If I have the invoice of the purchase
Hello sir, same problem for my Samsung M52 5g mobile, but they said u have to charge for display, my mobile also don't have any physical damages.
In my case I had video proof, also they treat the S series differently because that parts are different.
areh bhai samsung wale display replacement kar dete hein after expired warranty..tumko 3 year time milta hein screen replacement ka woh vi free mein only in S series bcz this policy is issued by Samsung itself
@@PrasantaDeyy That policy got over in April this year. And it was only for the S21 and S22.
@@butimjeremy yes so i cannot get replacement my s21 ultra screen
@@Leeninja_ff you'll have to raise a official complaint
i got the white line on my samsung m51 while using.. its been a while since it go last update (1 to 1.5 months may be)
all i could point out for this issue would be charging.. while charging sometimes my mobile gets heat every once in a while.. i dont play heavy games too.. so i can confirm that my phone either get heated up rarely when i keep charging or when i use mobile internet.. that is also rarely
i never dropped, water damaged, etc..
bought it in jan 2021..so there's no chance of warranty.
original amoled display price 9000rs😢
and lcd is around 3500rs
please help me.. will samsung service provide free exchange ? but i didnt record before and after videos as it came out of nowhere 1 month after update.
also i want to know if they remove my entire data if i replace the screen ?? so i need to backup.
The point you made about heat is true! Less heat helps the phone and battery last longer. There is a co relation between heat and the screen like issue, although is not proven.
I don't know if samsung has any screen replacement policy for this phone. No data is lost when they change the screen.
@@butimjeremy i have been checking youtube and twitter comments/ tweets.. say starting from this october atleast i saw around 400 complaints.. it is happening to everyone s series, m series.. how come most ppl get exactly 1 white line on the middle of screen ? i saw so msny pictures on twitter .. its definitely update mismatch voltage fault.. for costly mobiles s series there is special care and attention.. like you said i wonder if they care and give free display replacement for m series.. most of m series pictures also had same problem as mine.. 1 thick bright white line in middle of screen.. few ppl got at the edges..
Umm bro can you confirm one thing that this green line issue come when samsung phone over heats or after a software update.
Because I today only updated the software. ONE UI 6.1
I have a budget phone (A14 5G)
The real reason is not confirmed by Samsung, but heat does play a role.
Same problem bro... it happened after new update.. can i get free screen replacement? It aslo have a little crack on back glass...
@@GurpreetSingh-gt5nr They might say that it's physical damage and not give the screen replacement. A paid new screen costs 13K approximately
After the security patch update exactltly on 29th of august , in my s21 fe toady i got the green line appearing on my screen suddenly ... tried restarting multiple times and still its not helping , i got my phone on march 2022 , which is almost 2.6 years..what shall i do now??
@@jeevilovesmakeup Check the follow up video! Free screen replacement available till end of September.
Watched it but i think what they mentioned in the article is the free replacement is for the phone without any physical damage but my phone has slight scratches on the side panel, but the screen is completely fine ..i guess they wont give a free replacement for me 😢
@@jeevilovesmakeup you can go to the service centre and check. In the S21FEs case the side frame is part of the screen during replacement. So try your luck!
Gave them the phone on 14 sep 2024 still no email call sms from the service centre.
Dont know what should i do
The screen replacement takes 2hrs. Ask them about the delay. When they ordered the part for me it took 4 -5 days.
@@butimjeremy they told me that first they have to take approval after that they can repair. When i ask when i will get the approval they replied to me That i will get a copy of approval at my registered email ID. Still today 22 sep 2024 not received a single email from Samsung and also they did not provide Job sheet for my mobile
@@sanjaysinha7698 I don't understand why they took the phone is they still need approval? Even I had to wait for approval but I phone was with me and after the approval came the Samsung representative in Delhi asked the service centre to order the part for me.
Then they changed the part in front of me and only the process of gluing the frame together was done in the back end.
@@butimjeremy don't know whats going on with the service Centre as i live near Tripura State which is located in Karimganj, Assam for job.
@@sanjaysinha7698 I think you should ask them for a status update tomorrow. If required go to the service centre.
Got the green line too on my S21FE. They are replacing it free of cost. But can you plz tell me what other components they will replace along with display? As they are connected to it? Will they replace battery or any other part attached to display?
Thanks
Screen and aluminium frame
Hello, I got the green lines an hour ago, whom do I contact and where can I get it replaced free of cost?
@@Rithvik-m6g Service centre! They will help you with the process
I got the screen replacement for around 500 rupees plus a 240 - 250 something to grab the job sheet.
The price you paid was low compared tovwhat I payed. Is your phone on warranty?
@@butimjeremy nop. 1 and half year old. Actually when the service executive contacted me they said the discounted price will be around 2k. But service center said it won't be cost that much and the final approved rate was 500.
I'm facing green line issue in galaxy A73.Is it possible that they can replace the screen?Nowadays they are only replacing screen for flagship models..
please reply me.
I don't know what is the status of the A73. But if it's happening after a software update then it should be brought to Samsung.
Ugh I just got this stupid green line.
4 Nov 2024...7:20PM
Nothing has happened to my phone. In October 31st I had to update my phone... I guess that was the reason.
Yeah! Screen Replacement Policy Extended Till End Of December
Today i have this problem suddenly, green line in s21 fe, what should i do ??
Same, today suddenly second line has appeared.
Check my pinned comment for latest information
Bro mine s21 fe exynos variant is 2023 year of manufacture does green line occurs for me?
It's happening to people who got the November 2023 SD 888 ! So yes
@@butimjeremy 1 month warranty remaining 🙂🙃
@@butimjeremy updated to latest version 6.1 no issues after
@@AntonySeb75588 it's okay ! Check the pinned comment if you have any issues.
I am having a white patch in my s23 after update and they are saying the same things to me and it went out of warranty just 20 days ago can you please help
Check my pinned comment.
After the fix, guess what? The issue reoccurs after a while.
It's not happened to me yet but I'll keep recording my phone before and after updates.
@@butimjeremy please do. We need more people like you holding them accountable with documented un-refutable evidence and unyielding resilience against their hoodwinking tactics.
@@CirphrankGG Yeah! I mean it's not done! Samsung is such a big manufacturer, and I agree they can make mistakes. But they should own up to the mistakes and fix it! It doesn't cost them much to do it.
we are out of india, facing same issue. We bought it in India. will they replace outside india??
I don't think they will. Many comments about customers needing to show bills of purchase in India.
Great shame , Sumsung need free replacement otherwise switch future device
They did for me and other S21FE owners. But it's happening to do many phones.
hey bro is your phone the snapdragon or the exynos version i think its only affecting exynoss version only
There are people in the comments with the 888 version
I have same problem with my S21 Fe 5g, Is it free to replacement screen at service center
check the latest pinned comment.
Was your phone powered by Snapdragon 888 or Exynos processor?
Mine is Exynos
Which variant u have Exonys or Sd888 ?
SD888 variant also have this problem? After update
@@kanavgupta1888 I have the Exynos varient.
@@butimjeremy So, It is not better to update the phone ?
@@KumarK-sf2pt Security updates are important. You can try to prevent the screen line issue buy keeping the phone cool during the update process.
@@butimjeremy Cool place means, in AC? After replacing the screen, will they give warranty for the same issue? how many days we have to keep mobile with service center? Total how much you paid? Did you record the video with another phone while updating the S/W?
@@butimjeremy what items will be replaced for this issue? some people say that battery... Battery or screen or both... After service, we have to place new screen protector?
Same thing happened with my phone ,they didn't give any replacement for the screen.
You have to be behind them all the time! I spent alot of time talking to them and putting my case ahead.
I updated my s21 fe on 27 aug.. didn't face green line issue..
Same here! Keep monitoring tho
Same with my s21 fe now, it has line on screen after the update😭😭😭😭
Service centre as soon as possible
Bro I had same issue Samsung repaired my phone free of cost . But my concern is they did not tell me the reason of the line issue in s21 fe model. Do you know anything like how can we avoid this issue in future. Anything u know please share that would help us. I am worried like should I continue using this phone for more 2 year or buy new phone except Samsung.
The real reason is still unknown. It's happened to other brands also over the last 2-3 years. But no one has the real reason why!
Sir mere s21 ultra me bhi green line ayi he update k bad my phone is brand new condition but purchase date march 2021 he to samsung valo ne mna kr diya
The S21 replac policy ended in April this year! Still check if they can make an exception.
Should i buy it if the issue is resolved now? Or maybe if the outcome is yet to be expected soon?
Check the pinned comment. In 2024 the S23FE is a better option.
I got green line issue in my s22 ultra after software update. Samsung service center executive dint relace screen. Worst experience by samsung service center.
Why? What was the reason?
I wouldn't pay a penny. My galaxy watch 4 bricked after an update and they fixed it free of charge I hope my S21FE doesn't get this issue.
Hey thanks for the comment! Was your watch in warranty?
Yes tell me if your watch was in warranty?
same issue happened with me after I updated my s21 in april and after visiting service centre they said me the same thing that I have to pay 14k for repair.
Free screen replacement till the end of September for the S21FE
Exynos or SD?
@@yuvrajrathi674 both have the problem.
Most of the servis center not avaleable the basic part to reapere phone and solved the Costomer problem like charging sub board. Some samsung phone issue after 2year's ,18 months
Part availability seems to be location related problem. Here in mumbai the part was available after 2 days or ordering it.
Same issue, now many line and fp doesnt work anymore. Sucks . Utterly disappointing from Samsung. Should have watched your video before updating.
Screen replacement policy is active till end of September. Check the other video on my channel.
I've recently got two lines after update. I'm worried that all this happened so late for me I feel left behind. Someone can confirm is there a chance to get the replacement now? As someone from Chennai got it done 3 weeks ago I hope I can.
The Policy has been extended!
@butimjeremy I've got to know there are lots of TnC. I fear I lost original bill. what now?
@@pranavkumar2008 Original bill & Box is needed. Missing any of the above, they will not replace it free of cost.
They denied my repair saying its a 2nd hand device we don't repair 2nd hand device
Okay this is something new!
I got the same issue today, dont know what to do.
If it's I'm warranty get it fixed! Otherwise raise a complaint.
@@butimjeremyi bought it from flipkart so will i be eligible to get warranty from my local samsung service center if it's still under warranty, and how long is the warranty from the date of purchase
vai i am suffering the same problem with my s21plus...
So if i change my display and buy a new display will it come back again?have any possibility plz let me know?
I really don't know if the line coming back once a new display is put.