Summary of Crucial Conversations: - What is a crucial conversation? It's a confrontation you need to handle with care. - Continuous productive dialogue is the key to keeping the conversation from becoming verbally violent or silent. - When entering a crucial conversation, assume you don't know the whole story and use the *"When...I..." Invite* to allow the other party/person to clarify, allowing them to explain their side of the story without feeling like they need to defend themselves. - If the other person/party becomes emotional or verbally violent, it could be that they view you as being hostile or an enemy. *Find common ground* through a goal, value, or purpose to convince them that you are on the same team. - If the other person/party becomes silent, it could be that they view you as being indifferent or uncaring to their wants, needs, and feelings. *Prime* the other side by making a *good faith guess* about what they are thinking or feeling to show that you actually care and by also giving them a chance to correct your guess if it's wrong.
This is the best and most informative review of the book I've seen. 1. (assertive start) When X, I felt.... I'm probably not seeing the whole picture can you help me understand what is happening on your end 2. Restate common goal...I don't what to fight lets see if we can find a way for both of us to get what we want. 3. Priming (guessing what they are thinking especially when silent: You're probably thinking x, y, z
Great Video crucial conversations can go sideways quickly. I know it was just an example but I'm not sure how truthful the rotating shifts in a warehouse conversation would actually go like that. I highly doubt warehouse supervisors will as a good faith question like that. Certainly not amazon.
Nathan, thanks so much for sharing this summaries with us - and giving us percious book list of "must-reads". If I buy one of the books, I will do using an affiliate Link! Best Regards from Germany!
Thank you for this video. Its very interesting. It reminds me of the book: Nonviolent Communication from Marshal Rosenberg. Very good book as well. I think those are great inputs. Still I think, that people like most of us subscribers of the channel here are. Approach some topics way to rational some times. Its also ok to be angry or to be uncommunicative some time. We are also humans with feelings ;)
Thank you so much for your awesome work, Nathan! I subscribed to your mail list...it helps so much!! I looked for a way to thank you - just came up with liking and commenting your vids on YT. Please, please keep it up!
Hi Nathan. I was looking for a video from you about two books: Winning by Jack Welch, and the One Minute Manager. But couldn't find them. Will you make a review of these books? Best regards, and thanks for your summaries.
What is the pool of shared meaning? How did the video reinforce ideas you already knew about talking through conflicts? What two significant new things did you learn about talking through conflicts? How did the video on crucial conversations change how you have conversations? Help lmao
WHEN you say stuff like that I FEEL you aren't appreciative of the hard work this Channel creator has put into the video. "Maybe I'm missing something. Please help me to understand..."
@@tobiaskraus okay I will and I won't be over reactive if someone criticizes something because I will implement emotional intelligence books. Thanks for the advice.
Summary of Crucial Conversations:
- What is a crucial conversation? It's a confrontation you need to handle with care.
- Continuous productive dialogue is the key to keeping the conversation from becoming verbally violent or silent.
- When entering a crucial conversation, assume you don't know the whole story and use the *"When...I..." Invite* to allow the other party/person to clarify, allowing them to explain their side of the story without feeling like they need to defend themselves.
- If the other person/party becomes emotional or verbally violent, it could be that they view you as being hostile or an enemy. *Find common ground* through a goal, value, or purpose to convince them that you are on the same team.
- If the other person/party becomes silent, it could be that they view you as being indifferent or uncaring to their wants, needs, and feelings. *Prime* the other side by making a *good faith guess* about what they are thinking or feeling to show that you actually care and by also giving them a chance to correct your guess if it's wrong.
Thanks B appreciate this
Thanku Audul for effort sweet effort :)
These comes naturally to us when we truly care about the other person or if it is someone we deeply care about.
Your channel is amazing! Thank you for your hard work Nathan!
This is the best and most informative review of the book I've seen. 1. (assertive start) When X, I felt.... I'm probably not seeing the whole picture can you help me understand what is happening on your end 2. Restate common goal...I don't what to fight lets see if we can find a way for both of us to get what we want. 3. Priming (guessing what they are thinking especially when silent: You're probably thinking x, y, z
This book has been in my backlog for the longest time! Thanks for the notes!
This video is my answered prayer 🙏😇💖.. Thank you
Man i love your youtube channel keep up the excelent work! 💪🏽
You're reviews are amazing and super duper helpful! Thanks much!
Thank your for pin pointing the exact core summary of the book.
I love your channel. Keep your good work.
Thank you so much, Nathan, I really love what you are doing here.
Absolutely loved this video. Thank you so much for this valuable information mate. Lots of love from an Australian 🇦🇺😀
Great Video crucial conversations can go sideways quickly. I know it was just an example but I'm not sure how truthful the rotating shifts in a warehouse conversation would actually go like that. I highly doubt warehouse supervisors will as a good faith question like that. Certainly not amazon.
Thank you so much for your effort to make this issues accesable in very simple and understandable way.
THE TIME FOR CONVERSATION IS LONG GONE!!
Amazing lineup of great people
very well said. thank you. i needed to recap on what i reas 2 months ago
Wow, this was an interesting book summary. Thanks for the book, Nathan!
You review the books that I'm kinda interested in, but not enough to buy and read myself - thank you!
Thank you so much.
Your work is greatly appreciated. Thank you
Nathan, thanks so much for sharing this summaries with us - and giving us percious book list of "must-reads". If I buy one of the books, I will do using an affiliate Link! Best Regards from Germany!
Thanks Nathan !
Loved it! Thanks for sharing :)
Thank you for this video. Its very interesting. It reminds me of the book: Nonviolent Communication from Marshal Rosenberg. Very good book as well.
I think those are great inputs.
Still I think, that people like most of us subscribers of the channel here are. Approach some topics way to rational some times. Its also ok to be angry or to be uncommunicative some time. We are also humans with feelings ;)
Thank you so much for your awesome work, Nathan! I subscribed to your mail list...it helps so much!! I looked for a way to thank you - just came up with liking and commenting your vids on YT.
Please, please keep it up!
ThanQ so much!
Well done!
Se ve interesante, lo voy a leer.
Thank you Soo very much
Most awaited book summary
Thanks, this helped :)
As always, great review. Thank you. This book seems to be a repackaging of nvc.
Logos ethos and pathos... plz do a video on this subject
thnx for video!
Oh you have read it.. Cool..
Hi Nathan. I was looking for a video from you about two books: Winning by Jack Welch, and the One Minute Manager. But couldn't find them. Will you make a review of these books? Best regards, and thanks for your summaries.
please send me the PDF on this topic!
Crucial Conversations Book (Summary - Review - Download - PDF - Online Reading): www.toevolution.com/file/view/223539/crucial-conversations-book-summary-review-download-pdf-online-reading
What an amazing channel, is there a way to add an arabic subtitle, I can help out if you like the idea.
Hola PwC hice curso 30 de noviembre de 2021
What is the pool of shared meaning?
How did the video reinforce ideas you already knew about talking through conflicts?
What two significant new things did you learn about talking through conflicts?
How did the video on crucial conversations change how you have conversations?
Help lmao
"Value = your county" thats a bit odd :)
30th.
Get rid of the ridiculous author drawings.
If this is your only input, and you can't be asked to say at least a few appreciative things about these videos - go make your own channel.
WHEN you say stuff like that I FEEL you aren't appreciative of the hard work this Channel creator has put into the video. "Maybe I'm missing something. Please help me to understand..."
@@FlippingFlores nice practice of Crucial Conversations. We're on the same team. I am responsible for you feeling that way but it's not accurate.
@@tobiaskraus okay I will and I won't be over reactive if someone criticizes something because I will implement emotional intelligence books. Thanks for the advice.
This isn't a crucial conversation though, cause it isn't a conversation you have to handle with care. So you can be as verbally violent as you'd like.