After Death: Behind the scenes of Australia’s funeral industry | Four Corners
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- เผยแพร่เมื่อ 22 ก.ย. 2019
- Four Corners reveals the dubious tactics being used by some in the funeral industry, from price gouging and unethical conduct, to the questionable treatment of bodies.
We take you behind the scenes of this billion-dollar industry where the problems can begin from the moment of death with an unseemly tug of war over who gets the contract to take a body.
Dying is an expensive business but as this investigation reveals, what you pay for is not necessarily an indication of the service received.
The program uncovers cases where families have been left out of pocket and deeply distressed, and how operators are getting away with this behaviour in an industry that is virtually unregulated.
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Thankfully, there are still some good funeral directors out there. I found a small family owned mortuary when my 8 year old son passed away and they literally provided ALL OF THEIR SERVICES FOR FREE!!! Yes FREE!
The owner said he would have given me the coffin for free if it were his to give. He didn’t have a child’s coffin available at his funeral home so he had to go through another mortuary. So I purchased it from a 3rd party essentially. They even had the priest preform my sons funeral service for free.
My son was cleaned, embalmed, dressed, placed and cared for by the owner himself. My son was so beautiful at his viewing. He said he treated my son as if he were his own. ❤️
There are no words to adequately thank him for everything he did for my husband and I.
He said no child should die and no family should be burdened by the cost of laying them to rest.
Chynna Stephenson I’m so incredibly sorry for your loss. No parent should ever have to bury a child. Sending love and light your way.
Sorry for being rude but....how did he pass?
Jeannie Keshane Brain Cancer
........
So sorry to hear about your son. Absolutely heartbreaking. I'm very relieved to hear that he was cared for by such an amazing funeral home. They should all take a leaf out of their book.
My father is a funeral director in the UK and he always says that manipulation of families to spend more when grieving is so prevalent in the industry. He explains everything to the families clearly, he always goes for the cheapest option and allows the family to decide what they want rather than persuading them to spend every penny. He treats every person, dead and alive, with respect and I have the utmost respect for him and how he does his work.
May God bless your father!
I'm so glad to hear people like your father still exist. I'm also in the UK
I admire your father I too want to work in that industry and I would do the same
That's you'r opinion cause his you'r dad. We don't know that's true. You could be saying bad things about others to make himself look good.
@@mariejames9962 I wouldn't really have a reason to do so. I haven't named and shamed anybody or promoted my dad's business (he's retired now) so it's of no benefit to anyone to lie. Also, this is a conversation between me and my father privately so he would have no reason to try and make himself look good - I'm not a customer. If you look into the funeral industry, you will easily find evidence of this kind of practice. Especially in the big corporations more so than the independents. It may be hard to believe but there are bad eggs in every industry and also good people with integrity.
I worked in a mortuary as a pathologist assistant when a child was brought in, many of my tears fell inside the child while stitching. We looked after each body with dignity and respect
In the USA we can donate our body to the Universities. Then it doesnt cost a thing. My dad was and many friends have done this. My nieces and nephews are doctors and nurses. Within a couple years we do get the ashes. For Free!
@@rubytuesday1316 V8
@Angie B Awesome! I want to be shipped to another country! With my luck my nephew will get me~ LOL
26.51 Looks like it is done with respect, in accordance with the change already set in, that makes her look sweet, while different. Dress will cover ok. Realistic. And give the company some credi. for it. _rest in peace.
I’ve always said when I die I want my body to be donated to the cause what I died of..
My heart hurts for the young woman who's mother's was given such crappy care from White Dove Funeral Home. That man is a real piece of work.
I'm a Funeral Director and an Embalmer. I've seen many Funeral Directors take advantage of grieving families. It's sickening!!!
Samantha Schilling what do you mean?
@@charliecharlton9782 ???
Thank you!
I would warn them once before i quit and report any funeral ripping off people. I would never watch this happen or let it happen bull shit!
These people who steal from people should be accountable.....as thieves!!!
I plan to sue for emotional distress if a funeral home try's to take advantage of me and my family to get more money. After all the knowledge I've learned from my own research and having to set up my mom's death plan and what she wants and dont want and watching different morticians on TH-cam, I'm ready I'll be damned!
My father died in 2015 at his Nursing home.
I went to see him before the people came to collect his body.
I wasn't told where he was going until someone from Tobin Brothers in Flemington, Melbourne rang me & told me they had my father's body.
I was never given the chance to choose my own preferred Funeral Home for my father.
They needed payment there & then while I'm crying river's.
I just didn't have the money.
What money my father left in his will for my 2 kids is what I paid for his Cremation & Church service.
It is time for change.
Your ripping people off at there most vulnerable times.
You all should be ashamed of yourselves.
Omg that's awful
That is so wrong. Wasn't nothing sorted before he died though.
Unfortunately with Nursing home facilities, There is always the one funeral directors that take the deceased to their funeral home.
The Nursing home & the funeral directors have some kind of deal happening between themselves.
But these details regarding which funeral home is going to be looking after the families loved one should all be discussed upon the person's admission into the facility and documented in the residents care plan so there's no doubt and it's been made crystal clear to the facility which funeral directors will come to collect the deceased.
The facility may even try to bully families into going with the funeral directors that they use But remember that's your choice it definitely doesn't have to be who they want you to go with.
you knew your father was going to pass obv if in a Nursing Home... you never thought ahead?
@@timothyj1966
Hi Timmy,
if you really knew my life & what I've been through with my father, I think you would take back what you posted.
I know and have also experienced on several occasions that once loved ones are placed into Nursing homes their time on earth is coming to a near.
My father wasn't the best father a child could ask for.
In 1994 by the ruling of the Melbourne Children court My father was not allowed to have any contact with any of his 6 children.
My father ruined my toddler years, adolescent years, teen years into my now my adult years.
None of my 5 siblings wanted anything to do with him for what he did to us girls.
My 5 Siblings washed the hands clean frm him in 1994.
I have 5 siblings including me is 6 kids all up.
5 Girls & 1 Boy.
I'm the 2nd eldest.
Since the Courts ruling, My Mother was given 2 choices,
She can either stay married to my Dad, but lose custody of all 5 kids or choose to go with us kids, but she would have to divorce my Dad there & then on the spot.
Of course my mother choose her children.
None of my 5 siblings attended his funeral.
My late father's Social worker placed him in the Nursing home.
I was notified of it after he was already placed there.
My Dad already had everything in place for when he died.
I just wished he had of told me before he passed.
My father was with the State Trustees.
He had almost $5,000 put away for his funeral & he had almost $9,000 put away in his Will for his 2 Grandkids (My 2 kids)
Sadly Tobin Brothers wanted the money there & then.
Because of not having enough money for a full body funeral witch was gonna cost us $10,000 just to get him fixed up ready for his funeral and this is Not including the Coffin, Not including transport to the Cementary frm the Church & Not including a hole in the ground.
All up I was quoted close to $16,000 for a full body burial service.
As much as I wanted to Bury him full, I just didn't have that kind of money laying around.
I then asked them how much would a Cremation service cost & the said $6,500.
I used what my dad had put away for his funeral & I had to use another $3,500 frm my kids Will left by their Grandfather for them.
In the end even though my Dad made the Will for my Son & Daughter I still made sure whatever was left over would be divided equally between all 4 of my kids.
Although my father did what he did to me & ruin my life, I was the only child who continued to care for him before he went into the Nursing home, once he was in the Nursing home I continued to visit him regularly.
You can always prepare but it's the unexpected that hurts.
My Dad lived at the Nursing for 3 years before he died.
He was the youngest person living there.
My father was 5 months away to his 70th Birthday.
Like I said, You can always prepare.
Its the not knowing when that really hurts.
Thinking you might have another couple days, weeks or months to spend with that love one then unexpectedly they pass away that night or that day.
My siblings were upset with me for being there helping my dad after he had ruined our family.
All this time I had hung on & was truly hoping for an apology frm my dad.
Sadly I never got 1.
I have to live with my life everyday hurting.
I'm sorry.
I worked for a funeral home in Sydney, I actually really liked the job, it was very difficult but it was special, I did it all from cleaning the vehicles to putting the coffins together to transporting the deceased and preparing them for their funeral, I cleaned them dressed them. And that was special.
It’s a job not everyone could do but I could and I was proud of that.
Unfortunately my experience turned out really badly. The home I worked at was truely awful, I was treated very poorly, I had a supervisor who sabotaged me at every chance, and the first opportunity he got he sacked me.
thanks for what u do man 🙏🏼
God bless your ability to care for the deceased 🙏 it’s awful you were treated so poorly when im sure you did an incredible job ❤❤
When my husband passed the funeral director was quite helpful. He advised me different choices for his cremation. He told me to keep in mind that my husband wasn’t there. That he had passed on and that he was always wanting to save his finances. I was so grateful that after I was feeling stressed I went back to the funeral home and pre-arranged my own funeral and paid in advance. I had no children and I didn’t want my family to have to deal with that. I told the family I have left where to find my will and other important papers. I recommend to everyone I can to pre-plan and prepay their own funeral because funerals are getting a lot more expensive every year and it is not likely to go on sale. Prepaying is locking in the prices.
being a nurse, I am in complete shock and saddened by the lack of respect. Absolutely disgusting
$$$$$$$$$
Apologies??? Your “mistake” costed this family $4700 !! You wanna apologize? Then give this family their money back!!!
Joanna Rivas yes give them there money back you told them after you had checked they where within there budget after they had decided on everything it’s now your responsibility to cover your own mistakes!! Sorry but that’s called dignity respect and morality!! If you don’t have that you should not be operating as a funeral director at all!!
P
If this was England, UK, we could and would go to a funeral ombudsman, because it would be investigated from both sides. And more than likely the funeral company would not be able to levy the extra charges against the family
Very clean about out fees what a load of shit, they were cashing in on vulnerable people.
shit like that wouldn't happen in Canada,
When I was arranging my mother-in-law's funeral I was pissed. I was going through the list of costs and one of the charges was $500 just to close the casket. Told them I'd close it. I was loud enough that they were scared other families would hear and took the charge off. I told them that just goes to show that they were ripping people off.
My father passed away a month ago, and we paid for a simple funeral, but with a beautiful service and ceremony. With the extra money we did something good for someone in need. Trust me it is a much better feeling that putting the money on this unethical people’s pocket.
Question what happens when a family can't afford the cost what happens to the to there loved one
@@ChristineFritzlar Some place's can agree to hold the body in the freezer for a certain amount of time, but it can be limited on how long...some will make suggestion's like donating to science/Uni's, which then it become's free and then some year's later they will cremate and call the person on file attached to the person and send them the ashes and its usually all done free. My sister worked in a Uni where she taught these type of classes and what they did there...
When I went for a job interview with White Lady Funerals, I was asked by the Area Manager if I would be willing to 'volunteer at least 2 hours of my shift, especially its a night shift". I replied "Do the savings to the company get passed down onto the customer?"...I was met with silence. So No!. What a scam. I reported her to Invocare Head Office and I got no response. Imagine hiring 6 women and each volunteer at least 2 hours..that's thousands of dollars saved by the company PLUS the added bonus of charging the client. Yep, its a scam. How unethical and unprofessional is that?.
Gee your a quick thinker and quick at picking up. Lucky you clicked onto it straight away. They knew and sensed you were too smart for them. And that they wouldn't of been able to pull the wool over your eyes. Well done.
That's awful😢
Pay me for my time!! SO NO!!
Should have asked her how many hours she volunteered. I bet it wasn't in her job description!
Years ago my family owned a funeral home, it was in business beginning in the very late 1800’s. When I was approached by my family if I would take it over I thought about it for almost a week. I couldn’t do it because I couldn’t make money on other people’s sadness and grief. One thing my great great grandfather had set in place was we would NEVER charge families for the funerals of infants or toddlers.
It’s a business like any other it’s about making money we should not fall for it get the basics only
Don’t let them talk you into buying more than you need
The soul is gone the body is just a shell
It’s hard to see the body and think otherwise
But it is what it is
They do pull at your heart strings but be strong don’t fall for their selling tactics
@ Sean Bergen 1290 You're exactly the kind of person needed to run a funeral home. It's a necessary service and people don't have to be gouged.
I don't think it's considered taking money on someone else sadden. At least not in a bad way. It's business that's very much needed, and I imagine the families are grateful for the people who do the job. Making sure the family member gets buried looking the best that they can, as opposed to what they would look like if just left the person. The last people to properly take care of a precious family member that has passed, I feel is a very important person who has a very important role. I can't imagine it's easy talking about money at that time either. Ya, it most definitely takes a special kind of person ❤
God bless you and your family...
So if everyone had their child at your funeral home you would do it for free…wow I bet everyone loves use 😮
My dad had a funeral plan so when he died we used his funeral plan. They picked him up from the care home at 5pm and the next day they told us it will cost us £200 because they picked him up after hours. We explained that we simply don't have the money and that's why he had a funeral plan. They completed the cremation but told us we will have to pay when we pick up the ashes. I checked the small print and the only thing I could find that would cost extra was travelling distance that didn't apply in this case. Basically if we didn't pay up we couldn't have dad so we said OK you keep him then. I know that sounds cold but I really didn't have any money and I was cross they were trying to get money out of me by emotional manipulation. My father was as stubborn as iam so I knew he'd be right behind me on this. They had his ashes for a year sending me the occasional letter to remind me then one day they called me. They told me I could come pick up dad and no mention of money. I did just that and scattered him in his favourite place. Some of these companies are crooks. It's better to have a funeral plan in place and paid for because you don't need an oak coffin if it's going to be cremated but you may just be talked into one when your greaving
Everything, and I mean EVERYTHING in this life is all about money. Even death.
I am an ex funeral Director, I was a Funeral Director/embalmer in New Zealand, in the 1990s in a time when it was mainly a male domain, it was an independent funeral home, our aim was to listen and to care. I applied for a role in Melbourne, Australia, and was appalled by the lack of care and empathy for the grieving families. It was just about money and building in costs. Hence I never took up the role. This is an industry that needs to raise its standards. Respect is required and should always put the grieving families first. Service before adding on costs. And always show respect for the deceased with love and duty of care.
The Funeral Directors Association and Australian Government just need to close down the funeral homes that are unethical.
Agreed!!
Susie, as a fellow director I can share your view, I'm amazed with how we do things in nz, it's pure respect to our families. When I came to Australia and applied, I couldn't work in the industry as it went against many of the principles I learnt and worked in nz. I then changed professions here but miss the funeral industry, when I return home I will sure rejoin, for now I will Carry on as a pharmacist
IWAS A MEMBER OF WHAT DOCS DONT TELL YOU 1990S YORKPRESS MS VICTIM ACCUSES GP S FAILING HEALTH ,IN A NUTSHELL POLICE COVERUPS HOMEOFFICE AG CMO EX CMO MOJ GMC NMC PHE SHA NYPA PHSO CQC TECHNO CONCENTRATION CAMPS GENOCIDE
WE GOT NO WHERE NHS SOCIALCARE COMPLAINANTS 3OYEARS SAME PERPETRATOR S WMD WW3 SCOTTISHRITESFREEMASONRY FABIAN BILDERBERG BBC SOROS GOV OCCUPATION
CONCENTRATION CAMPS BT NMC GMC CQCRO
RORY STEWART EX MP EX MI6
TROJAN HORSE ON TWITTER LONG TIME BACK BBC MSM PROPAGANDA CIA MEGALOMANIA MOCKINGBIRDMKULTRA ZOMBIES ALL2 DEFLECT
AND MUELLER CASE DURHAM REPORT LINK EX CC
BARTON RUGBY PLAYERS SUSPICIOUS DEATHS
DEALS NO PARLIAMENT DEBATE DEPOPULATE
7 BILLION BIGPHARMA SOROS BILLGATES BILDERBERG SCOTTISHRITESFREEMASONRY FABIAN MOJ CPS DPP IMPROPRIETY TREASON
Any person who thinks it is just rational to crunch up a body and throw a dress over a woman without care just does not belong in this business.
Exactly he didn't want to be criticized for his dumb moves
you don't think he's got his way with her his face says it all
That pig. I hope he gets his comeuppance soon
He look more of a con man than a funeral director
This time three years ago, my Mother was in the last stages of her life here on earth, she had a peaceful passing for which I am truly thankful for, in the days leading up, dear friends and loved ones came to say farewell, to hug, talk, cry and help Mum pass with dignity and love surrounding her.
Here’s the thing though, death is almost a taboo subject, we fear it and we don’t talk about it, but we should. We celebrate births and birthdays but we mourn instead of celebrating a life and all the beautiful moments, love and laughter we shared.
I want to share this, Mum and I talked about death regularly, we were open about it, and even joked together that I could take her ashes travelling to see sights etc, probably due to her health issues and the fact she lost both her parents when she was 17, she was honest and insightful. Today I am grateful to her because I think those talks and her openness made it easier at that incredibly difficult moment and all the times since when I I’ve been overwhelmed by her loss.
She showed me I would survive.
It’s important to share your wishes so people know what you want. For instance, Mum knew it would be hard for me to let her go, she raised us on her own, and that I would suffer if she was whisked away straight after her passing, so we asked the funeral directors to bring her home (she passed in hospital) after she died, she was with us for 5 days after she passed, we asked for no extra procedures as she’d had so many in her life, though I stayed in the room whilst they removed her pacemaker at home (for cremation), and we cared for her body right up until her service, moisturising her skin, trimming her nails, doing her hair, makeup and dressing her in beautiful Pyjamas, loved ones came over and shared memories, talked and played beautiful music in the lounge room with her right there, I wouldn’t have done it any other way looking back, the point is, if you don’t know you can ask, you won’t, end of life stuff doesn’t need to be the “funeral directors cut”, do it your way.
After 5 days, the funeral staff collected her and I followed them to where her service was held, we then had the family/friend service, then we left and went to another chapel for final private goodbyes, then in the next room my brother, his two sons and I, lifted Mums soft eco casket into the cremation chamber, and my brother and I pushed the buttons to close it.
We were there with her till the end, just as she was at our beginning of our lives. And she never spent a night in the mortuary, we just had our air conditioner on for 5 days.
I have so many people to be thankful for in my life who have supported us at that time, it was a small and loving environment and it gives me comfort to know she was never alone.
This sounds like a beautiful way to experience death of a loved one ❤️
Beautiful but did her body not smell after 5 days
You said towards the end you had your Air Conditioner on for 5 days. Was this because your dear Mom started to 'smell'?
The body does start to smell after a while. This happened to my cousin after a week as no one heard from him.Then, a 'smell'-
the body starts to decompose-die inside.
Sorry to hear about your mom. Both my Mom (Nov 17,1992 age 64) and my sister (December 4th, 2021 age 66) died from Cancer. So far, I don't have it.
I had a stillborn baby back in November 2001. Where most funeral homes give services for babies or cremations for free we however had to pay $700 with a credit card because I was a high risk pregnancy and couldn’t work. When we went to pick up our babies ashes the funeral director didn’t even take us to a room to bring us the ashes. He just handed them to us standing In the lobby like 2 idiots. That was 21 years ago and it still bothers me.
The most insane business practice is shaming a family into spending $1000’s on an expensive coffin to then burn it into ash.
That's what they did with my nan 10 years ago. She specified she wanted a cardboard box only as she was being cremated and was very certain of that. If she lived in South Australia, her wish would have come true. We were told by the funeral home in Victoria at that time (not sure today), it was "illegal" to put a body in a cardboard box for cremation. Sounds like a load of bollocks to me.
The funeral home then told us their cheapest casket was $6,000 and it was a basic vinyled pine casket. We paid well over $10,000 altogether for the service and I thought that was insane, even as a 16 year old at that time. It was a very basic service with minimal frills, small amount of flowers and less than 50 people there, as per my nan's wishes.
We went with White Lady Funerals if anyone is interested. We had no clue they were a "premium" funeral service and I didn't until this video. My family was so distraught at the time that they could barely make any decisions and I definitely believe they were manipulated after watching this. My nan's funeral insurance was just enough to cover it all.
I'm definitely going to do my research and go with a smaller business to avoid such exploitation when other family members pass and when I pass.
@gecko 1968 Thanks for the info! That was very helpful!
Whatta waste of woods
gecko 1968 One disadvantage funeral customers have is in not knowing they are getting screwed when they are overcharged or shamed into buying expensive caskets and services that aren’t needed. People don’t go comparison shopping when dealing with death. I commend you and your boss for being honest and fair with grieving families. Just as most don’t know that they are being taken for a ride, most won’t know that they are being treated fairly. Of course the operations know “To thine own self be true”.
PurplePinkRec: I was saddened by the experience your family had when arranging your loved one’s services. I’m aware of too many situations like these. I hope Australia can enact some regulations to prevent overcharging. Here, in the US funeral directors can no longer sell packaged services, they must break down each charge. I hope it’s had a positive effect.
Some companies hire out coffins when someone is getting cremated
I work for a funeral home in Minnesota USA. I’ve been there over 15 years. There are 10 funeral homes in the group I work for. That said I am just now picking my jaw up off the ground after watching this video editorial. STUNNED. Where is the moral compass of some of these funeral directors. This is one business where the bottom line must not come into play first. I don’t remember being told to be respectful. I just am. I want to sleep at nite. I am so thankful for my job situation.
We have a funeral home just 13 minutes away from where I live. I went with a friend to set up a service for her mom. The funeral director was kind and understanding. He told us everything that we needed to know and never tried to get her to buy more. Her mom wanted to be naturally buried and left it up to her for a funeral. She decided to hold the service at the burial and everyone participated in the funeral by dropping flowers or dirt in the grave. We held a get together at her favorite restaurant to honor her. It was very beautiful and moving. She told me a few days later that she bought the funeral home a bouquet of flowers and sweets as thanks for everything they did for the family. 😊
It's absolutely appalling to overcharge for a funeral and not tell them the costs prior. That's is such a deceptive and sick thing to do to a grieving family. 😤
When my dad passed the funeral home we used has buried my dads entire side of the family, they were very classy and refused to upsell. My mom asked about a more expensive burial vault and the director told my mom not to waste her money the cheap one is just fine.
So, this picture of this poor woman mashed into a coffin with her clothes tossed over her is false according to the shyster that allowed it. What an abhorrent man! He should be shut down. The industry needs to be regulated and inspected with an ombudsman for complaints. How tragic to treat the departed and their loved ones with such disrespect.
He should be stuffed into one of his coffins.
CEO just admitted to the error
PAY BACK THE FAMILY YOU RIPPED OFF WHILE GRIEVING FOR THEIR SON.
DISGUSTING BEHAVIOUR
I totally agree, terrible!
That was my thought aswell..
Send some debt collectors to see the funeral company, he wouldn't be so tough then
What they're doing is to inflict lose over lose upon grieving family what a shameless business.
I’m in Philly what happened?
My grandmother had used a funeral home for family and her husband that passed away 7 years before her. Her funeral was completely paid for.
I could not believe when my mother and I arrived for her viewing, she had dried blood under her fingernails. I could not believe how any mortician could just miss that.
I was saddened and angry.
I'm in the UK. When my dad died, his body was taken away to a funeral home and I didn't have a choice in that.We had a very simple funeral but all the same it cost £4000. My dad's assets had to go to probate so we arranged for our solicitor to sort out the funeral payment when probate came through. The funeral director came up to me AT MY DAD'S FUNERAL to ask how long the payment was going to take. Unbelievable.
Its A BUSINESS. If arraignments arent in advance you would of ask also had you been in the business. You cant drive a car and expect to drive out as you please with out some sort of. Purchase agreement $. Included
Ian Gibson needs to be jailed. 🤬
Yep after someone has kick the shit out of him for what he done
He is a dirty bogan pig! No compassion at all
Yep, what a manipulative lying sleazebag.
He hasn't always been like that. I dealt with him 2 times in 12 months back in 2008 and 2009
I can see him going to jail and losing his entire business in the near future. He's pathetic. I wouldn't doubt he's got some (sorry for this reference) major skeletons in his closet (or maybe even his basement 😠)
When I die, I don't want a big service. I just want my close family to be present, for a quick last viewing and prayer/ and goodbye. A prayer from my pastor and I'm good to go from this earth. No need to spend thousands of dollars,I make priceless memories with my family now that I'm alive.
What you just said you wanted for your funeral will cost a few thousand none the less. Theres one price for the service, they dont charge by the person So it doesnt matter if theres 3 ppl or 100 its the same price. Cremation is the cheapest.
Me too
@@sandisandii2033
You are correct!
I am having a 2 minute viewing so my kids can make sure its me in the casket!!
No one else can view .
Someone say a prayer over me and thats it !!
Then off to the dust from wench I came !!!!!
The funeral director said it will still cost the same , whether it be a 2 minute viewing , or a whole funeral!!!!
Oh well , what can one do ???
I definitely, definitely DO NOT
believe in cremation!!!!!!!!!!!!!
I told them I would haunt them by raining ashes over their homes forever if the cremated me !!!!! 🥶🥶💀💀☠☠
There is a special place in hell for these rip off undertakers!!!!
SMH
@@youngnurse9994 I DON'T BELIEVE IN CREMATION EITHER. I COULDN'T HAVE ONE OF MY LOVE ONES CREMATED THAT WOULD BOTHER ME REST OF MY LIFE I CARE MORE BOUT THEM THEN THAT!!!
Ashes to ashes, Dust to dust. We have our lords permission to be cremated or be Buried.
I for one don't want to be put in a coffin and lowered six foot and covered with a ton of sand & dirt, and then when there's no body left at the burial site the cemeteries care takers put a hose down deep in the plot and fill it up with water so the dirt & sand sinks and settles quicker.
I know this to be true because we have a dear family friend that's worrked at a cemetery for over twenty years,
he's been the lead caretaker for eight of those years.
It's not pretty some of the practices & methods that are used, not so much these days because cemeteries are closely goverend bye the " Cemeteries and Crematoria Act 20003
And Cemeteries and Crematoria Act 2015.
So yeah I'm not being left behind swimming around in a deep dank black hole to slowly decay.
I'm going out in a blaze, with my ashes separated into two beautiful urns for my two children to take home with them.
And they won't have any coffin wood Or any extra bodies in amongst my ashes.
Just Me.
Both my parents worked at John's Hopkins hospital for 35 yrs and now are in the funeral business. My mom actually retired a few yrs ago, but my dad still works at the largest funeral home here in Maryland Dulaney Valley Memorial Gardens. He's done everything. Pre-need, At-need, creations, etc. He ended up with cancer 6 months and had chemo and they almost killed him by oding him on chemo. After his major surgery, taking his bladder, prostate and part of his stomach... He had become a different person. He became very mean. Speaking with 2 friends who have cancer, said their family members who had chemo and they too became nasty, he's getting better and not as mean, but he wants to go back to work and I'm afraid he won't be able to handle it please 🙏 for my dad. I witnessed autopsies and was at many accidents and had a man die on me and I've suffered with PTSD now for the past 3o yrs. My dream to be a pathologist were squashed, because I couldn't take the idea of not being able to save people and than having to do autopsies would be t up much for me now. Also I became disabled and I can no longer work. It's been 20 yrs since I became disabled and now I just try to find my way in this world and try to learn how to except death. 😔 😔 😢 😢
13:00 This company should have ate the extra cost that was not discussed. The CEO apologizes for what happened to this customer, but did you notice that he never said they refunded the money. I work as a Funeral Director for a two person Funeral Home that owns a cemetery "Pioneer Memorial Gardens" Moses Lake, WA, and we always honor the price we set, which is always way lower then anywhere in the state.
16:25 This CEO is not telling the whole truth. All the big companies will evaluate their Funeral Directors at the end of the year and if you do not meet the quota that was set for you, you are disciplined or fired. Selling a $750 casket is not acceptable. Most big companies set the bar at $3500 and up.
19:11 Ian Gipson shows a basic Coffin that sells for $2900.00. This is right because it is made of wood but did you notice that they didn't show anything cheaper. That is because he won't sell anything else lower. That coffin he is showing costs him $1100, for a nice mark up of $1800 profit. But that isn't the worse of it by far.
29:16 I feel really bad for Nikki. No one should have to go through this.
30:45 As you can see, he was being a coward and wouldn't answer the questions.
31:20 I have to disagree with Denny Hughes with his thoughts of taking people right out the front door of any establishment. This really upsets people that is visiting their loved one that is still alive. Whether it is a rest home or a hospital, all that does is cause people to think if their loved one is next. Every place I have taking a dead body out of was out the back door but there was no trash all over the place. Yes, the trash bins are out there, but it isn't nasty.
36:31 I love what Christian says here, "at the end of the day, these people aren't meat." I'm against large companies but I did like his comment.
This was a great video. I am so blessed to be a working for an ethical business. Of course you will never make everyone happy because you are in a customer service business, but do everything you can to make things right.
My father passed away at home and when a lady came to organize the funeral, she said that we could collect his ashes in a weeks time. I found this to be odd because If he was getting cremated at the funeral, they can scrape the ashes out straight away. After watching this documentary, I am more than convinced that he would have been one of the many who were taken to Sydney. It all makes sense to me now. Thank you for doing this documentary and opening our eyes to what really happens with our loved ones who when they pass. Just because a person is no longer alive, as the family planning the funeral and grieving at the same time, it doesn’t cross our mind about how they are being treated or prepared. Shame on them for taking advantage of people who are grieving
The cremains are taken out straight after however, they have to cool down from in excess of 800c which can take time!!! Then the cremains are put through a pulveriser because not all the bones turn to ash. So a week to be able to collect the cremains is about right especially since it isn’t just your loved one being cremated at that time they usually have 2 3 sometimes 4 ovens going at the same time.
It does take time to cremate, The cremation process is simple yes but it takes time as someone else stated. The weight of the body along with fat content dictates how long it will take a body to cremate. It typically takes about 2 to 2.5 hours to cremate a body & then some more time after that before remains are available to the family.
I think people attach far too much to a deceased body, its not the person any more and the spirit is not there it's just carbon leftover to be recycled now. Removing the need to fuss about what happens prior to burning it just is wasted stress and upset.
It's why science has difficulties getting enough bodies to assist new doctors, people are attached to an empty shell and it's needless. Though it's also a bit of an effort to get the papers to sign and donate, I moved states and had to redo all papers to pick a university closer to donate to (Australia).
@@neversaw you are entitled to your opinion and to do as you like when you pass. I think it’s a great thing to give your body to science.
@@loveyourheart646 your body could end up in a unregulated body selling business. For profit. Their are horror stories. Get in writing where exactly your body will be going. It doesn't always end up at medical schools. Sometimes the military blows them up. As just one example they are also used for testing. Do your homework.
I would have had a ton of respect for CEO that admitted an error was made by his company, had he reimbursed the family the amount that was
tacked onto the funeral bill without the family's knowledge. Apparently, he did not do that. Consequently, he deserves nothing but ridicule.
His employees made a mistake, the family shouldn't pay. His company covers the costs! Disgusting man
@@katherinemillhouse7365 I agree he looks like a cheap used car salesman... shifty eyes ..
It’s the last chance to get ripped off on this planet,the profit on a funeral is astronomical.
Cremation costs are horrendous when they add indiscriminately to the charges: collection of the body ($500), transportation to crematorium ($300), cremation ($1700), collection of ashes ($150), cardboard vessel for ashes ($350) or wooden box ($850), transportation of ashes ($350), preparation of documents ($450).
sucha scam costs for transportation fees with to and from.
The fact he compared someone's loved ones to literal food, there is absolutely no respect there whatsoever for the deceased.
Yes, his apology was a joke. If you are so sorry then don’t charge the family for your screw up.
The part where the hospital sends them to a big funeral home. My great grandmother passed in 2013, in 2011 had made arrangements to a different home. So we got a phone call she had passed and it was in her file at the hospital because they had us plan just in case since she was 95 years old. We get a phone call from a different company, who wanted to meet with us to discuss her funeral option since they didn't have any. We found out about the mix up, we contacted the correct home and they got ahold of my great grandmother's body. The big company wanted to CHARGE us $500 for the other home taking her body and for their mileage (literally 2 miles from the hospital) we told them that they could charge the hospital since they didnt read the file, nor were we going to pay for their mistake. That we would take them to court if they attempted to harass us further. Never heard from them again.
Families who are grieving the loss of their loved ones deserve to be treated with respect, and that also includes NOT TAKING ADVANTAGE OF THEM! It's disgusting how some of these companies treat everybody like they're coffins stuffed full of money. Thank heavens there are some good funeral directors out there who are caring and who do help the families. There has to be more laws and regulations regarding this.
I work as a nurse, so death is very present. I am happy to take care of the deceased, because I can pay them my respect and watch over them so the family can say goodbye after I've prepared them. Unfortunately, I often experience how the people are degrading the deceased when they come to pick them up, which makes me very sad 😢
I hope they all rest in peace 🙏
I'm from Scotland and have recently lost my Father due to Covid 19. The funeral directors were first class throughout. If Mr Gibson or his type did anything to my Father, my 2 brothers and I would enjoy deeply, going to see him for a few minutes and I am very confident we would visit him swiftly. What these families have gone through is horrific and my sympathies are with them.
I'm from Glasgow and we had anderson McGuire deal with my dads funeral and they were amazing
I’ve heard that Britain got severely hit by covid.
Unfortunately Australia isn’t regulated, where as here in the U.K. we are. I worked in then funeral industry for many years, and I’m shocked by what Iv just seen in this video. I’m sorry for your loss also.
You got ripped off mate. Should have donated his body to medical science, it's free.
@@charlottetaylor590 there’s no morals in oz altogether just mongrel behaviour
Your soul has left and gone to God. Spending $70,000 on a casket goes straight to the pocket of the funeral industry.
That's why...I leaving my body to science lol!
Funerals are for the people left behind.
@Patrick Forget Business
only if youre in Christ otherwise youll be off to hell! dont buy the lie that youll be in a better place its not true
@@steve75112 Absolutely.
This is appalling & heartbreaking 😭😭😭😭 to any family who’s had to endure any of these disgusting actions by any mortician, I am so sorry. I couldn’t imagine having a loved one treated this way 😢💔
We just buried my 93 year old mother in law who had chosen a lovely blue casket and flowers and we arrived at the graveside service and she was in the wrong casket. There are no second chances, she had to be buried in a casket she hadnt chosen. They did reduce the price of the service but does not make up the mistake. We just accepted it because everyone was there to bury her.
That is awful. I’m so, so sorry.
@@PetraElliottCreates thank you 😢
A funeral home sent my husband a balance bill for 38 cents, and the stamp they used costed more, than the bill balance. We tore it up, after having spent over 5k for the funeral.
Let them sue you for it! The gas company sent me a court summons for 20 pence (British money) once.
😱
It’s cost
Greed
@@mrhitz7060 I just ignored them, after spending thousand with them to bury my father in law.
I'm finding these days, there is no respect for anyone or anything in this world anymore. Its so sad.
Melanie . No truer words ever spoken.
You absolutely right. All is about making money, no respect as a hard worker you just a number, In most businesses. It's extremely sad that there is no respect or compassion anymore. You honestly can count those people who think the way like you. It can be so important to have friends who you can trust and have the same emotional reaction.
Bless you. Hope you are well and safe.
Enjoy your day. 🌹
@@HelloSmileMore Thank You!
At least I know my kids and I are doing right. Ive tried explaining empathy to other people but sadly many people dont give a shit about anyone but themselves or their little circle of loved ones
It's what can I get from him/her. Greed I really believe is the motive behind people. True friendships are hard to have? I seriously have 6 long term friendships over 40 years old and I also have acquaintances
When my daughter passed away 5 years ago, I nearly signed up with White Lady funerals and I'm so glad that I didn't. They couldn't get my daughters body from the coroner within 2 days so we could carry out our custom traditions. Instead, I found another family business which cost a third of the $20k quote and delivered on our request.
This has been most enlightening. Disrespecting the dead is atrocious, as is, bilking loved ones. When my mother passed in 2010, I overheard someone at the funeral home commenting that the beautiful gown my mother was going to be buried in was “too small”, and that they had to rip the back of it. Did we need to hear that? No! When employees talk, in any industry, within earshot of families/customers, they never know the impact.
Wow, that Ian Gibson couldn't have made himself look worse if he tried.
Hahaha true
Yup. There’s a special place in hell for a guy like that.
His right... He was set up.
He's the devil himself! SMH
Very true he needs to be closed down for good
When he gets up and walks out, you know he's guilty of fraud!!!!
waddles out you mean
Respect to people who care for the dead as if they were one of their own. You help the families grieve the lost of their loved ones. Not all hero capes and some hero’s sometimes go thankless.. but for what it’s worth.. thank you.
My grandma passed away on August 30th 2014 and it broke my heart that she passed and I'm still grieving about her passing.
8 years ago, move on, get help, granny wouldn't want you still grieving.
I
In the past, I was involved with funeral work for many years.
Later, I became a 'casual funeral worker' and, as such, whenever my
services were called upon to tend the funeral of a child or young person,
I always applied my services for no financial reward, because
I have no desire whatsoever to make any financial gain from a young person's
passing.
Thats so kind! Thank you
You are a beautiful person. Seriously not enough people out there like you
Watch ask a mortician. Caitlin, is the best. Straight forward. Very informative and knowledgeable. She is a must see. Although very sensitive subject. We all will die and having a plan helps your loved ones. It also cuts cost if you know your rights and your loved ones rights once you pass.
I can't stand her. She is a creepie "Mortisha" mortician, with the compassion of a FUNGUS!!!
Hello my fellow deathling ⚰️
Love her!!
"Bentham' s head"
@poxy poo She’s amazing!
What an eye-opener. I have not had the experience of having to organise a funeral but believe the industry needs regulation to prevent blatant expolitation and the obvious disrespect of the dead and their grieving loved ones
I'm sorry for your loss and envious of the love. My grandson died about 1&1/2 months after his 3rd. birthday. And it cost thousands even with choseing cremation in a cardboard box over. burial
The women dressed in white & red hats give me the creeps & the back of my hair standing up
Me 2 ...
Yees me as well!
Me too
Same. It's just a money making gimmick...and it's really creepy! Maybe we see it like that because we are used to something else, but all the same, I don't like it.
Note to self - never use Le Pine or White Lady or ANYTHING run by Invocare.
Invacare is the name of the brand out of my blood pressure machine. I wonder if it's the same company and if it is oh, it makes me doubt that their equipment can be trusted as accurate.
As a long term care nurse I always made sure residents had the funeral home of their chose, number, and contact info on their face sheets. If it wasn't, and their loved one passed somewhat unexpectedly I always asked who they wanted to use. Please have that info available if your loved one is in long term care before it's needed
"lf it doesn't feel right at the beginning, it isn't going to feel right at the end." How profoundly true. I have actually felt that going into some situations, including some relationships.
I grew up across from a graveyard and saw the odd coffin/burial happening, but never up close. The 1st funeral l ever went to was my father's, a month after my 18th birthday. I had never even been to a wake until then; I'd never seen a dead body until l sat with him as he died. He was buried in the graveyard across the street & my bedroom window view was his grave.
That was all hard enough to handle, but even in my youth l sensed something wasn't right. The pallbearers were all strangers, to me especially. My mother was upset as l cried through the service. I was disgusted to see my father buried in a blue *felt* coffin. I didn't even know those were made in 1978! I was shocked at just *how cheap* my mother really was! As an accountant to the federal government there was no funeral home that could talk that woman into spending!
There wasn't even a gathering after the burial. I literally just crossed the road to my house & went to my room. No adult(s) ever offered me comfort, though some advice was to "get over it"!
Sometimes it is the family themselves who turn things into a horror show for other family members.
Here l live below the poverty line by several thousand dollars. The government here does not cover wakes, gatherings, nice coffins, tombstones OR single plots. We go to the 'potter's field' section of the graveyard, where we will simply be listed by a number because there people are more stacked than buried. No marker but a plot number.
I am 61 & in poor health. I think about it often, the sickening thought of knowing l will be buried on top of someone, and later, someone on top of me.
I watch Australian shows because I wonder if rules & regulations or laws are the same or similar to ours, since we are both Commonwealth countries.
This was extremely interesting & very informative. Not a fun topic, but not morbid either, simply a part of life/living, that in turn each of us will face one day.
Thank You for this upload, for those that can face watching it, they will learn alot. Education & being informed is never a bad thing, right? 🇨🇦
God bless you, sweetheart. ❤️🙏❤️
A family member if chooses to should be allowed to go through the entire process with the deceased.
I saw all the comments about Ian at the very beginning. I was waiting for his appearance & then as SOON as I saw Ian walk in I could tell it was him. Big car salesman sleaze bag vibes
Annabelle Armstrong absolute same feeling!
You said it best, car salesman! Creep.
It's not the sight of him as much the silly crap from his mouth. And the outright lie to a dying girl.
He really is an asshole and has no empathy for the grieving family
Same here feeling
I am from Bogota Colombia and when my father passed Funeral House Los Olivos took care of everything in the most professional respectful way, they even provided us with 6 sessions grieving counseling and the psychologist was a very compassionate sweet woman. We felt protected and taken care of. We started paying for funeral insurance some years ago, which is fairly cheap, around 10 USD a month. Whatever money was left from our payments was given to my mother for financial support. Excellent service.
Hes annoying how he's denying Michelle's case and it's so clear the ⚰ was small.
Ian Gibson's arguement is lost when there is photo evidence to the contrary and he still has the audacity to deny and refute.
I feel so terribly sad for the families affected by the lack of professionalism and regulations in this industry.
Moto Gypsy I wish he would have been asked why the woman’s dress wasn’t actually on her and why her makeup wasn’t done.
@@andreatuckman1084 Oh gosh, I know, right!! What could he possibly have answered with!?
He Ian Gibson) was absolutely ignorant and unprofessional when interviewed and this to me shows pure guilt. How dare he
Why doesn't any of the families involved kill him??
The thing is, he is still making money 🤷♂️. As a minister, I would never do a funeral for him.
Ian would have needed a ambulance if that was my loved one
Or an expensive box
Or a dumpster relabelled as a coffin
I would happily do time for breaking his bones after treating my loved ones like that.
This happens everywhere, in the United States also. Funeral homes and funeral directors are greedy and ruthless. My father died back in March 2022. After a long illness, he didn’t want the family overburdened by his funeral expenses. He left explicit instructions that he was to be cremated and have a very modest service, to Minimize any costs to the family. we did exactly what he instructed. I was expecting the final bill to be somewhere around US$2000. When I got the bill and it was $7000, I almost died. The funeral Director, seeing he wasn’t going to get any revenue from embalming, etc; charged $5000 for use of his memorial space for a one hour long service. Five grand for a one hour use of his space. That is just unforgivable.
Gosh this breaks my heart. As my own mother battles her cancer I’m horrified and very scared thinking this kind of disservice even exists. Shame on you monsters
This is INSANE!!! Families of loved ones passed on, should be treated with the upmost compassion and respect. The companies that gouge these families are the worst of the worst if you ask me. I am convinced that there is a special place in Hell for each one of those rotten people that participate in these atrocities!
It's very very wrong. it should only cost a few hundred in my opinion.
My daughter passed in 2018. Her wake and burial was handled with respect.Also she is in the cemetery where all my other family is laid to rest. I have the plot beside her. I miss my girl so much. What I have watched on here is unreal. Around twelve thousand dollars to lay her to rest
Reporter: Why wasn’t the family told?
Martin Earp: Because I am a scumbag
39:52 our hospital used to do the same when FH brought bodies for MD to ID. The FH van would pull into the ER bay and the ND would come out and peek into the bag and that's it! The FH would have the me sign docs, and would take off w d body.
Well, Gibson exposed himself for what he is on his own. No shame at all.
Fortunately, I worked for a very reputable, family owned, funeral home, in Adelaide. I was involved in all aspects of the deceased journey to the grave. I cannot speak highly enough of the respect, care and attention to the deceased and their families by this family owned business. Not all funeral parlour's are crooked, just too many. Do your homework in order that you know of the process and what's involved.
That man is disgusting!!! God bless the others and the families who lost there loved ones! ❤️🌹 and god bless all the wonderful funeral homes that actually care.
I worked for Invocare for 6 months. The sales tactics, pressure to upsell and targets to attain commissions were shameful. Terrible environment to work in.
Ian Gibson OMG !!! WHAT a REVOLTING EXCUSE for a human being.
I live in a suburb outside of Detroit, Michigan.
I went with my neighbor to a near by funeral home, she was making the arrangements for her husband who was in his last stages of brain cancer. And as we were discussing his cremation, she did not want to pay full price for a casket, so the funeral director suggested a casket that was made from particleboard and the cost was only $300. She went ahead with that and pre paid for his funeral and cremation.
When we got back to her house I was looking through the paperwork because it seem to me the final price he quoted was a lot higher than what I thought it should have been. As I looked through the bill I saw he charged her for a full price casket ( a 1,500 extra fee)
Please, if you are pre paying for your loved ones funeral, check it two, three, four times!!!!!
In my neighbors case he said it was a “clerical error “who knows, maybe he was trying to cheat her, or maybe it was a true mistake. But as we all saw in this documentary we can see certain industries are only thinking about the dollar.
Thank you for sharing this information with us
In the UK, Funeral directors are private businesses but church graveyards, cemeteries and crematoriums are generally "owned" and operated by local governments (town councils) and churches.
Funeral directors dont have to be regulated as such but since 2021, they have to provide standardised prices for a simple attended and unattended service, and ensure that these prices are available in a hard copy format, and tighter controls are inching in. 95% of Funeral directors are part of a voluntary regulation body.
You can build your own package with your funeral director, based on your wishes and/or those of your loved one OR... (and many people dont realise this) you can do it all yourself. There is no requirement to use the services of a funeral director at all. You pay two doctors to sign off the requied forms, you pay for the death certificate, the registrar will give you the necessary paperwork including the green paper for cremation/burial, and will even notify the crematorium for you (including sending the paperwork electronically at time of registration, AND they offer a free notification service for pensions, benefits, council tax, blue badges and so on.
Nor is there a legal requirement to use a coffin. A "shroud" is the minimum requirement, which can be as simple as a sewn up bedsheet, although some crematoria get a bit squirrely and ask for something a little more "sturdy" to help them move the deceased. Exceptions are burials at sea, where a special coffin is required, or if your loved one died of certain diseases that may require special measures due to outbreak/contamination risks.
Embalming is not a requirement unless the deceased needs to be repatriated from/to another country.
You can bury your loved one anywhere you want as long as the land owner agrees. Provided its not within a certain distance of a water mains (not pipe) or a fresh water source, it could be in your back garden or a field. All you have to do is write the details down and pass them over to the local authority for the burial register. Again you dont have to use a coffin or anything, just a shroud and a minimum of 24 inches below surface.
It might be wise to let certain people know what you are doing, if you think someone might freak out and call the police thinking you killed Mother, but not legally required. Nearby neighbours could object but would likely be over-ruled without good reason, but putting Grandad under the begonias could affect the property price/sales potential if you try to sell later on, and there's a chance future owners may not allow you access. And once in there, you'd have to apply for permission for exhumation to the M of J, to remove them which could easily be denied.
There technically isnt a law to prevent you cremating your loved one yourself, however there is a law about disposing of human remains in a moral/non-offensive way, which means that chucking them on a pyre in your paddock gets a bit iffy, and could land you in trouble, so the crematorium is the way forward unless you fancy going through court.
You can transport your loved one there yourself in a suitable vehicle. You dont have to pay for a service or anything like that if you dont want one, just the fees for the cremation, and within reason, with few exemptions, you can do what you want with the ashes. No fresh water, no mountain tops, no public parks.
Finally where a will was made, the final decision for funeral arrangements rests with the EXECUTOR. Where there is no will, the decision rests (in this order) with spouse (co-habitees are NOT included) children, parents, siblings. Where there is more than one child and they cannot agree, courts will decide on a case by case basis if necessary. The wishes of the deceased do not have to be adhered to, even if they are set out in a will or other document, whoever makes the arrangements gets that choice.
This would likely however be over-ruled by a court (under contest) if the executor's decision disqualifies any individual from a specified inheritance they would have received, based on a condition set out in the will linked to wishes, - for example, my son will inherit £1million provided he transports me to my funeral in a transit van - or if the executor arranges a funeral which severely impacts financial inheritance due to unnecessary costs, paid out of the estate, such as paying for a coffin for £10k when a £2k one will be suitable, and hiring a 64 piece drum and pipe band to lead the procession with the pipes playing "Stairway to Heaven"
You get the idea.
When I had my boyfriend cremated, it would have cost $300 for someone to dig the hole. It was hard for me to let him go, but after 6 months, I dug the hole in the flower garden
Best thing to do.😊
That’s sad but beautiful!!
My husband's cremation cost around $600. There was no service, no burial. He wanted to be put in the river or the ocean but even though it has been 7 years, I'm not ready to let him go. So he is in a box on my mantle with our cremated dogs! I feel bad that I haven't kept my promise, but at least he is with the dogs he and I loved.
@@judeflowers2813 Sorry but I find that creepy. Keeping a dead person's remains in your house. Really? Move on, get rid of it
@@CovidConQuitTheCensorship
My deceased ex husband's wife has big boxes ( no urns ) of his ashes, his sisters ashes and her mother's ashes piled on top of one another in the house !!!
SMH
Moral of the story ...DO NOT USE INVOCARE, find a small individually owned funeral company & find one now, before there is a death in the family.
My mother just died in August 2021 and I organised a White ladies pre-paid funeral for her in 2012. The funeral director was a nightmare. I got what I wanted only because I jumped up and down and screamed blue murder. Everything was mishandled it was an absolute disgrace. I’ve lodged a formal complaint and I’ve asked my own pre-paid funeral be refunded without financial penalty. This is 2021. use a not for profit
Thank you so much for educating the general public. ❤
In 2021 I worked as a funeral director's assistant for a small funeral company that has been around since the mid 1920's in Perth, Western Australia & was quite appalled by a couple of things I witnessed. I saw a couple of staff members bring food into the mortuary & consume it when there was a deceased person in a coffin with the lid open. The staff members were not young people, they were in their 60's & should have known better. This kind of thing is totally unacceptable & undignifying. On the other occasion a client came to the funeral home to dress her son. The young man who died had not been prepared in terms of having features set, e.g - mouth properly stitched closed, eyes properly closed. He did not look at peace at all. I was very surprised about this, I'm not sure if anything was said by the lady about this to the owners of the business. It is very concerning, sometimes I think that small operators in the industry believe they can fly underneath the radar without consequence. I never made any report about this to the health department, I'm not normally a whistle blower. If I do I may cause a lot of angst.
Ian Gibson reminds me of a used car salesman...
Sam Briggs he not even as good as that
Car salesmen are saints compared to Ian Gibson.
@@surfbot417 yea pretty ordinary. Totally in the wrong profession
Wouldn't be surprised if some "sinister" activities have occurred at this facility. I question the guy running this operation...If you ask me, may as well hand your loved ones over to uncle Mick from Wolf Creek. 😂
" .... and now we have settled up with aunties funeral .... how bout you look over a couple of used cars I have in the back, maybe we can do a deal, very low miles heh heh"
White Lady “attempted” to overcharged my brother & I for our Father’s funeral. It was only that my brother noticed the page number that I had signed on the pricing. Extra pages had been added to the final bill & my signature showed up on a different page with extra services, services that were not used. About 2yrs later, a friend was charged for the burial plot for their Mother. The exact same plot their Mother had paid for herself, 10 plus years before. Only after I told them my experience did they check & realise.
This needs to be heard and brought to attention! As a florist I have dealt with many funeral homes,and some are disgusting. As a part of the funeral process, florists are not regulated either. Some florists use old flowers, that should be thrown out, for the arrangements for a funeral (because the family will be crying and upset and won't notice 😡)and convince grieving families to spend ridiculous amounts of money on floral arrangements that are unessecary. So frustrating to see!!!
Would like to give a recommendation to Becker Family Funerals, Taree N.S.W. Care and respect 100%
There was a case in the UK where one funeral director had used human ashes to mark out the boundaries for his new extension to his private house. Bone fragments were found along the area although crushed down after cremation.
I'd also noticed some grave yards where the burial plots were only rented for a set amount of years, families believed that plot would be for families to use.
Over pricing and ripping off families at the hight of their grief is common and a disgusting practice.
I'm so glad this is available to educate individuals about funeral arrangements verses costs, etc.
Ian Gibson is really a piece of work. Losing a loved one is something you never forget let alone being traumatized by finding out that your loved one was treated without any respect and just an after thought. It really hurt my heart to see the lady that was squeezed into her coffin, you could clearly see that her dress she had so proudly taken the time to pick out was not even placed on her still was on hangers that when you saw her pressed into the too small coffin with her shoulders pushed up to her neck those hangers gouging into her upper body. I was wondering since the deceased had gone and planned down to the smallest detail of how she wanted to look and appear, if she went to all the trouble to do that I would have thought she would have picked out her own coffin and it would have been one that was pleasing and fitting for her. My thoughts are he switched coffins to pocket the difference. I HAVE A GREAT STORY TO TELL THAT IS ALL TRUE. IN 1975 OR 76, I WAS A Merchandiser For one of the biggest furniture stores to open in KC MO. when I first saw the NEW SALESMAN , I ALMOST FELL OVER. Not because of how huge and obese he was,(Seemed the whole sales staff, were fit and healthy), the guys played golf, the women played tennis. So this guy right off the bat did not fit in. This company hired only the best and the most aggressive Sales Staff , but He wore clothes that he could not button the shirts, his clothes were always wrinkled, his shoes were ran over and never polished , his hair was greasy, his hygiene was terrible , he had this odor that I could not place. His hands were always sweaty, and he always wanted to be touching me . ONE OTHER THING ABOUT THE SALES STAFF, I FORGOT TO MENTION. 4 THINGS THEY ALWAYS CARRIED THAT WAS A MUST . FIRST was an expensive pen, to write customers info and fill out their purchase agreement. SECOND a nice leather writing pad WITH SALESMANS NAME ETCHED IN GOLD, to keep the customers info. THIRD business cards to pass out his info to a potential customer. FOURTH important thing that all salesman USED, and this one USED IN MORE WAYS THAN ONE, A TAPE MEASURE... NOW , ABOUT THE SMELL AND ODOR he had all the time, turned out to be formaldehyde, no matter how many times I saw him , he smelled of it or should I say reeked of it. He did wear a suit like the other guys and wore a tie. I noticed he wore a tie clip that was a coffin design. He had this habit of seeking me out to talk to because nobody else wanted to be around him because of the smell. So I decided to find out his story as he just was not like the rest of them. So he WAS A CERTIFIDED MORTICIAN, AND EMBALMER ,AND I was not rude enough to come right out and ask him about his body odor, he volunteered that telling me that the reason he drove a old beat up station wagon was because during his lunch hours at the Furniture store he would go and pick up bodies and bring them back to the store parking lot and they would lay in the back of the station wagon until he got off work sometimes as late as 10pm. Then go where ever he takes them and do what he does. So no matter if he has the time to change clothes or shower, the smell is always there. I DID NOT BELIEVE HIM . so He said to go out to his car and look for myself. I did and he had some little curtains on the windows that you could see thru and there was a body , no coffin just a bag it had no zipper that I could see it was just like a tarp that was tucked around the body and it looked like it had a string cord tied aound it in a couple of places. You could tell exactly what it was, it looked like a body, but I think most folks that walked by the car and saw the body talked themselves out of seeing it for what it was because it was so ridiculously obvious. I remember going outside to go pickup some lunch and seeing people standing around the car debating what it was under the tarp and somebody saying it looked like a body and people laughing.. so that explained the smell. He also had the habit of tell jokes that were in very poor taste. He said coming in one afternoon that he picked up a body that had been burned in a fire and that it reminded him of B B Que and somebody needed serve it up with a side of slaw.. and it got worse, he was always going up to co-workers pulling out his tape measure and sizing up your body, like measuring you from your head to foot and from your left side to right side..like measuring to see if you will fit inside something( maybe a coffin). He was not a very popular person with the other sales people, and he was running customers off the showroom floors. Also if someone wanted to buy say a sofa really bad and we only had the one display, most people would take it if you gave them maybe another 10% off the price, but since he smelled so bad , every piece of furniture he showed to people picked up that DEAD FORMALDEHYDE ODOR, so folks refused to buy the displays and it was causing other sales people to lose sales and hurting their sales quotas. The store was trying to fire him he kept saying they were trying to fire him because he was fat . some of the salesmen hurt themselves because they started harassing him to get him to quit, he filed the harassment charges on them instead of quiting like they had hoped and after that there was no way to get rid of him without the company looking like they were in the wrong and forcing him to quit. I came to work one day and somebody handed me a news paper saying , your buddy made the front pages. Sure enough there was his picture and the story goes like this. He was in charge of this funeral home full time, taking in bodies from all types of deaths, and was suppose to prepare them for burials, viewings, Cremation ,the works. Well he was still also working full time selling furniture. He got so far behind with the bodies which you just can not do that he just started stacking them up, never turning down a job, but of course they started rotting and the funeral home and surrounding grounds really was smelling and next door to the funeral home were residential properties. kids were playing baseball one day and a kid hit a ball to their make shift outfield it came over by a basement window and the kid was overcome by how bad the smell was he started peeking into the windows and he began yelling for the other kids to come quick. Now some of you might remember the rest of the story if you lived in KC MO. But the kids ran home as fast as they could bringing their parents and anyone else who they could get to come back with them ,what they saw was stacks and stacks of dead, decaying, rotting bodies, skeletons, some in coffins broken open, some laying on the floor, bodies on top of bodies. Adults ,kids ,all ages mostly just exposed to the elements. It showed my co-worker in handcuffs telling the Detectives that had him putting him in the back of a unmarked car." I don't know what happened, it just got out of control, and I didn't think it had gotten that bad." he took money from the State to help bury the homeless, he kept the money, therefore he had nothing to bury the homeless with, thinking something would come along and he just never told anyone about the bodies and kept on taking more . Thinking they would eventually become bones and he could dispose of them , but they were not decaying fast enough .. I still have one of his tie clips of a coffin in one of my jewelry boxes. I have one of his Business cards that he passed out about his burial services and I swear the card says , His name on front of it, and the Name of the Cemetery he worked with , then in the upper right hand corner in big letters, it says, " A GREAT PLACE TO GET LAID".
What was the name of the funeral home?
Sounds like a cool spooky fiction, just in time for the Halloween 🎃
wow what a horrible human he is thankyou for the story i hope a lot of people read this and dont use his horrible services ever this story would have been a great one for current affair this man has no regard for anybody that has passed i hope all souls that he neglected so badley come after him in the afterlife every body that passes away need to be taken good care of and not treated like a bag of rubbish like this idot did shame on him thankyou again for the story
Death is already sad enough, why make it worse! My son and husband both died but were handled by different funeral homes and the difference in how I was treated by the funeral homes was amazing! One of them once they were paid, they were done with me, the other chosen by my daughter in law treated us like we were family! This happened in the US. 😭
And I thought Victorian times were bad when someone passed away, this is awful.
I'm sorry but I've never heard of a funeral where you don't know the full price of the funeral upfront
Bausy 21 I couldn’t burry my daughter until the entire balance was paid in full. I live in Texas, USA
there's other costs that can be added or not ie. type of coffin or casket what kind of service where it will be held as they all have different prices same as different cremation prices the list goes on a viewing or not etc etc so its not possible to give an upfront price you might want special flowers or a mourning car there's a lot behind the scenes that people don't see
In the UK, we had to pay my dad's funeral bill within 2 weeks of him passing.
@@LibbyLibbyBrooks That's terrible. I'm sorry for your loss & sorry that happened to you.
When my brother died the family had to come up with the CASH on the morning of the funeral, or the threat was the funeral would not go ahead. Sydney Australia.
"Show me the manner in which a nation cares for its dead and I will measure with mathematical exactness the tender mercies of its people, their respect for the laws of the land, and their loyalty to high ideals.” - Sir William Ewart Gladstone.
I worked in the funeral industry in the U.K., and we are regulated, and you would NEVER find any of these things happening in our funeral industry in the U.K. Australia NEED to get regulated to stop these issues, and until you do it won’t stop. Please make sure you are asking questions, don’t feel bad for asking questions, ask about the price, check with other funeral directors, get multiple quotes, YOU ARE ALLOWED, they are your loved ones, and everyone should be treated with dignity and respect. Please if anyone has any questions, feel free to message me and I will be happy to help.
To all of the people including just average citizens and medically trained staff in australia, if you ever see Ian Gibson having a medical emergency such as a heart attack, stroke or choking, assume that he doesn't need to be resuscitated. Assume that he has a DNR card and accidentally walk the other way like nothing happened.
He is such a vile creature, he has legally consented to anything that can and will happen to him.
Before my fathers death, he planned his funeral, it was one a great thing he did for me, I’ll always be grateful to him for this act. I was in no state to plan a funeral, and would have been vulnerable to unsavoury funeral practises.
When my mother passed my Dad had prearranged the services. It turned out another company came & got her. It seems they listen to radio calls requesting transport & they cut in. It was horrible. We ended up in the middle of two funeral homes fighting for her body. The correct home wanted to take the bad home to Court & was asking my Dad to testify. He had just lost his wife
That is disgusting and should not be allowed. Snooping on radio calls is a insult
@@davidm3maniac201 it seem illegal too. You can‘t just f*ing steal someone’s body!
What happened
This really concerns me and makes me wonder how my Mum and Dad were treated and whom we should choose for future funerals. It would be good if there was a list of professional, compassionate funeral directors to use in future funerals
When a body gets cremated, are love ones allowed to follow the hurst to the crematory? I was told to stop at the front entrance of the funeral home by the director. Was not allowed to follow my baby’s coffin to the back where they claimed the cremation was located. It was heart breaking. My baby’s ashes was collected 1 week later 😢
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