Laurent Philonenko: Enhancing CX with Real-Time Communications

[This video was originally recorded in 2019, and the information and roles of individuals featured may no longer be representative of current circumstances or affiliations.]
In this engaging interview, our host, Jessica Ly, speaks with Laurent Philonenko, CEO of Servion, about the evolving landscape of customer experience management and real-time communication. Laurent discusses the integration of contact center technologies, analytics, and artificial intelligence in enhancing customer satisfaction. He also highlights the impact of emerging technologies on improving customer service and cross-departmental efficiency.