Precisely. It's all about MUNNEH. If you have more coin, connections, crews, clout, computer code, control, corporate communities, and opulent opportunities... then you WIN. No exceptions.
Interesting how there's not a single word about customer service as a key to accomplishing business goals, this is for the US airline industry in general.
I hope people bring up the horrible incident from 2017 where they showed terrible customer service by beating and forcibly dragging a doctor off a flight.
Profitability is a poor target. Target customer experience and profitability will follow. But that is corporate America today, target stock price or profitability until you turn into a Boeing.
@@who2u333 Bob Six and Gordon Bethune at Continental, as well as Herb Kelleher at Southwest, all agreed that if the employees are taken care of, then customers are taken care of. Meanwhile a constant lament of American Airlines flight attendants during their recent negotiations was that they "are not paid enough to give good customer service". Sort of a pickle, this business is in.
@@stephancox9105oh i miss Continental. And how could you provide better service if you are paid more? It’s the people that make the service, you get better people with better pay, but there’s no direct correlation of service to pay. You have great flight attendants, you have rubbish flight attendants, they make the same wage.
@@jaysmith1408 Perhaps. In the end, it's society and culture to blame. Americans are so self-centered, entitled, arrogant, and the extra safety authority granted to customer-facing employees and crews made them power-mad.
I traveled as a handicapped passenger for the first time on United in the past month and united was world class! From the agent at the accessibility desk to the supervisor who helped us in baggage claim after we found my rollator crushed and shrink wrapped on the baggage carousel... it was such a pleasant surprise !!! I'm happy to share the story
I feel like United had a chance to gain ground by not revamping their miles program to make it shittier for customers when Delta did it but no; they both wanted to be greedy.
United didn't though? In fact, they made it a little easier in that MileagePlus redemptions now contribute to status - not just $$$ spend + flight segments.
At 8:31, I'd say the biggest difference is the passenger experience. United is known across the country for their rude and unhelpful employees, and Delta has exactly the opposite reputation. In fact, I was recently at an airport where the Delta and United counters were directly next to each other. Delta had three agents working the desk, and United had zero. If United truly wants to take some of Delta's business, they'll need to teach their employees to be nice to passengers.
I fly United a good chunk of the time I travel due to them being Star Alliance. You are very correct, most United employees are terrible and unnecessarily rude.
@@CongressSux1776 As a former United Employee, I have to agree, the nice employees are punished and overworked the rude ones are promoted. The flight attendants are the worst, they even treat they own co-workers horribly. When flying I fly any other Airline but United. I am not a disgruntled ex employee, I believe they reputation can change if they follow their own standards that they have in place on paper. Then they will have great employees.
I have flown with a lot of different airlines around the world and I must say that Delta employees were the best: they were friendly and approachable. I flew with United this spring and my experience with them was fine.
@@iradahmmHaving been a DAL flight attendant for many years, it makes me proud to hear these nice comments. I will say, in all of my years of flying I tried each and every flight to be kind and was known for my smile! I started in 1980 and was through several mergers, so ending with Delta was a dream I had back in 1980, but didn’t get realized until our merger. I see a lot of changes today as I fly around, not always for the good, but, I always felt I did my best and gave it my all during my long career. It makes me proud to see how well Delta is doing and keeps improving.
I stopped flying with United Airlines many years ago due to the rudeness of the cabin attendants and lack of customer service. Thanks to United, I became a loyal Delta Airlines customer.
It doesn't take much to gain momentum, really. The airline industry has been a race to the bottom since 1978, the utility that air travel once was has been commodified by fatcats trying to please shareholders more than passengers, and air travel in and of itself has become less of an experience and more of a rather stressful means to an end.
@@stephancox9105 take a look at how much a plane ticket cost back then and then ask yourself if youd be able to fly nearly as much 50 years ago as you can now
United has BY FAR the best mobile app in the entire aviation industry, among domestic and international airlines. It's often taken for granted just how much you can actually do on their app, and it's always being updated. 10/10
The only good thing about United is they're partnered with ANA so you can get on ANA flights. ANA far surpasses any US-based carrier. There's a reason why they're consistently ranked as one of the best airlines in the world.
U.S. based carriers can’t hold a candle to many foreign carriers when it comes to service and price. I flew United once internationally in 1998 and then not again until 2019. Why? I discovered Singapore Airlines, Cathay, ANA, Asiana, JAL, etc… Competitive pricing (usually cheaper) and FAR superior service. I flew United internationally again in 2019 because they offered $350 roundtrip from SFO to London.
Why not just fly ANA and cut out United? If I disliked a company as much as you dislike United I wouldn’t waste any coin on them. I dislike South African Musk so I don’t spend any coin on his company’s.
@@skypirate6278 You can fly ANA from Los Angeles to Tokyo. But not between Los Angeles and Newark. The US airline industry needs to be deregulated to Argentina's standards under the Milei Administration, to the point where ANA can operate that Los Angeles to Newark route, or to where any foreign airline can operate domestically within the United States.
@ I’m sure that ANA flies Tokyo-NYC. No need for ANA to fly LA to NYC. Last time I checked United is doing fantastic on the La-EWR route. No help needed from ANA.
@skypirate6278 Right. But imagine if it was legal for ANA or Emirates to legally operate domestic service between LA and New York. Imagine flying on airlines with high Japanese and Arab service and professional standards domestically within the US. The US-based carriers would crap themselves trying to compete; in truth they really can't because Americans wouldn't know good airline customer service and paxex if they held box knives to their throats.
I’d argue United is better than Delta at this point. Just look at meals of United compared to Delta, United imo has better food and more than Delta offer. United offers a main course, side, bread w/ butter, and a dessert item. I believe Delta only offers a main course and a side and maybe a dessert. Network wise, United is clearly well clear of Delta especially with their Star Alliance connections in Asia to the likes of ANA, Eva Air, and Singapore Airlines. Yes Korean Air, China Airlines, and Vietnam Airlines are a good airlines which I believe are 4 star carriers, ANA, Eva Air, and Singapore Airlines are all 5 star carriers all within the top 8 airlines in the world. In Europe, United offers connections to Lufthansa, Swiss International, and Turkish Airlines. Of the top 10 airlines in the world, 5 are star alliance (ANA, Singapore Airlines, Eva Air, Turkish, Swiss).
If United wants to compete with Delta, they along with American should copy the service I've received from Delta. I fly twice a year between the US and Europe, and I'm always happy when my company gets me on a flight with Delta. They've not yet disappointed me with Service.
Airlines are not in business to make money off of travel. They make the big profit from their frequent flyer programs and without them they would be losing money. In 2023 Delta got $6.8 billion just from Amex. A/A $5.2 billion from partners and UAL $3.2 billion. Programs run about a 50% profit margin.
Funny enough, I just had my first United flight today (10/27/2024) and it was amazing. The quality of service and the ease of use of the app, 10 out of 10!
@@zach1415personally I find air Canada to be quite consistently average. Whereas delta is either a world class business product or a complete nightmare.
@@zach1415 Equal. Air Canada has a slightly better long haul economy product, but United is as good in premium economy and business class. The United app is miles ahead of Air Canada. The lounges are similar - though I might say Air Canada curates a more interesting food/beverage selection. The problem with Air Canada is Toronto (YYZ) can be an absolutely miserable airport to fly through. It’s best avoided and worse than any United hub.
@@CJ.1998X.Y.Z I agree with this comparison of Air Canada and Delta. I used to take a reasonable number of Delta flights (domestic and cross-border) and found them to be usually above average (same with partner airline Aeromexico, which can be a total nightmare if things go wrong). Air Canada is consistently good - not great. The lounges and its business class product used to be better than all the U.S. airlines. Now it's about the same as United and trailing Delta.
United and Delta aren't bad and I've flown both carriers. However I prefer Delta because my home airport is one of their hubs. United barely has a few gates while Delta has an entire terminal all to themselves. This is important for me as I need more options and flexibility.
Idk, every time I've flown Delta, it didn't appear your employees really enjoyed coming to work as much as you say. Either I'm missing something, or the Delta employees and frequent flyers are in a cult.
@@stephancox9105 do you work with people that hate coming to work? their is plenty at delta too. You only see the gate agents, you understand their are thousands of other people from tech-ops to ground support, adm, and others, that for a job they would have non other, and our pay is better then other airlines.
@@jebb125 I see the flight attendants, too. But those "thousands of other people" aren't what make an impression on people of what "The Delta Difference" is quite like the customer-facing ones do. And frankly, every time I've flown Delta, the "difference" isn't there. But keep drinking the Widget Kool-Aid.
As an ex-Delta employee, I love never having to worry if I am going to be fired because my manager doesn't like the way I look on any given day. We have a union at our airline and delta has a nothing. YOU and your cohorts can be fired at any time, for any reason, with or without cause, with or without notification. You may love FEB 14th, but we love every day of the year.
@@Guerrero-g5u The union is only as good as the work group. Pilots and flight attendants will always have execs and management by the balls. Yet reservationists get replaced by Apu in Bangalore, and rampers, tech ops, and even customer service get replaced by low-rent reprobates with subcontracting firms.
@@quietus13 EAS? CRAF? Government and military contracts? Airmail? Bailouts after 9/11 and during the COVID-19 Pandemic because they're vital to the economy and "too big to fail"? Correlating government subsidy with service is a tired argument. It's culture that's the problem.
@@stephancox9105 you cannot compare occasional corporate bailouts and government contacts of US airlines to the state sponsorship of Emirates, Qatar Airways, or the like. US airlines are publicly traded corporations that have to try and make a profit. Many international airlines never have to run a profit.
I'm never flying American, I flew on their first class cabin for a long trip and was very disappointed; seats were bottomed out, the wall panels had stains all over, it smell bad and the whole area was just really dirty, oh and the arms rest were really sticky, I remember I had to use a sanitary wipe that I happen to had with me to clean the arms rest. The food was the worst I ever had on a flight. The meals I received on the flight during my deployments to Iraq were leagues ahead of American's "first class". I felt embarrassed just thinking about their crappy planes and their sub-pair services being offered in other countries.
United will ALWAYS be second to Delta in my opinion. If I have to choose from a flight to the same location between the two I’m picking delta. The flight experience is just more comfortable and luxurious imo. And I’m someone who has traveled to 58 countries and several domestic flights in USA. Never been flown first class either 👌
For me the comfort of the seats is a huge factor in who I choose. American has absolutely painful seats on overseas flights, United has bearable seats, but I've recently discovered that Delta felt pretty comfortable even in economy. I was satisfied with the leg room, the onboard entertainment, and I wasn't squirming in pain for 10 hours. Plus they offer nonstop flights to destinations United doesn't. I'll definitely choose Delta from now on whenever possible.
Nah, delta will ALWAYS be a no-union scum airline that spends tens of millions of dollars spewing ant-labor propaganda to ensure their employees are At-Will. Delta = Disgusting!
United is the furthest thing from premium. I would rather fly Southwest or JetBlue over United. United charging for carryon bags while the other airlines do not make them seem and feel like a less premium airline.
We generally fly United to Europe because of their nonstops but one of the issues with United is old long haul equipment. A couple of years ago we had a flight from Newark to Milan cancelled. The next night as we were pushed back the auxiliary would not start the engine so we had to get pushed back to the gate to get the engine started and finally 4 hours late we took off. The following year our flight from Munich to Newark was cancelled again because of equipment issues. Fortunately we were able to get on the Lufthansa flight. We did try Air France on our 2 flights to Europe last year but the layovers in Paris were hours long and they use terminal 2 at Newark which is a dump, even though the Port Authority dumped millions into a renovation. We are flying United to Geneva in a few weeks, Swiss doesnt go there from Newark, and we are headed to Lisbon early next year. Hopefully everything will go smoothly.
If you can afford it, fly in Polaris on United. The wife and I splurged on a Hawaii trip this year and ended up in Polaris class to and from Hawaii. Going to Europe, you'll get the full experience, what we got we totally enjoyed and are saving up to fly Polaris to Europe for our 10th Anniversary trip in 28.
I live in Houston and avoid United. They are poor here. My flight was delayed by 7 and couldn't find anyone at IAH to help. I had to call someone who finally assisted.
Employees that I worked with at United that were from the Continental days before the merger feel the same way, I left United now but when I was there, I was told I am too nice, I was over worked and when I flew on the Airline twice, the Flight Attendants who are our co-workers were very rude. Many other employees say the same thing.
As someone who just had to fly United for a job interview and was uber late for the 1st day of interviews because my flight got delayed 8 hours, perhaps they should focus on taking their customer service hub away from freaking India and actually work on NOT delaying people's flights repeatedly. THEN they may actually be competitive. Thank god i was still able to get to my job interview and do well and receive an offer soon but being late because my flight got delayed soo much was beyond infuriating.
Last January, I had to fly to Los Angeles to catch a cruise and I took United. Lo and behold, it was during the 737 MAX issues, which affected my itinerary. United's customer service call center was able to fix things with time to spare, thankfully. But I did have to talk to Apu in Bangalore. Which kinda burned my ass, because I used to be one of the guys answering the phones for United in America.
If you are going to an important job interview isn't it your responsibility to ensure you allow plenty of time to get there? Flight delays affect all airlines for so many possible reasons, some are within the airlines' control and others outside of their control.
I’m from Houston and Continental Airlines was always our go to! Also the main reason why I fly with United now cause of that merge. Plus their credit cards are amazing. #chasebizclub
Show how Frontier and Spirit dragged down service and professional standards across the industry, like how the mentally-deficient juvenile delinquents drove down the grade of the rest of the class?
As someone who has taken trans-pacific international flights with at least a dozen airline companies. United crew is by far the most impolite to their customers.
Impolite crew is an unhappy crew...because the airline is trying to squeeze every last drop out of them (all employees) to become 'number 1'....Why?.... bragging rights for the owners & better stock returns for the shareholders. Employees & customers mean nothing....all about the money.
I don't know about the rest of everyone else here, but I absolutely love the United Airways. I feel they are the most innovative airways with great branding and coordination. Although I wish they would retire their 767s and A320s quicker.
Just off the 13 hour long flight between Australia and USA. They don't even provide toiletry pack, the seats are not that great, food is below average. But the prices are super high when compared with Qantas. I must appreciate the service of United though.
I spend around $15k a year and I’m so happy being a Gold Medallion with Delta. Two free check in bags is a big plus for me, by the way I live in Houston (IAH) and I never use United.
I’ll choose American, Delta and southwest over united airlines any chance I get. United charges the same for or more for basic economy as other airlines but while carry on is free with those other airlines, united charges a fee for carry on. United now forces customers to add a credit or debit card that will be charged twice the amount of a check or carry on fee if you were to bring your bag to the gate and it was deemed to be a checked or carry on instead of a personal item if you are basic economy ticket holder. They are taking on the fraudulent practices of low budget airlines in their race to be number one.
Used to be a frequent flier on Delta and now am with United. Delta has far superior customer service. In addition, they have the better hubs. I have never had so many delayed flights like with United, most times being due to weather at their hubs, repairs, etc. By far the worst hub for passengers has to be their horrible Chicago hub and that will continue to be United's downfall. Delta's hubs are much easier to navigate, better layouts, etc.
Our company switched to United from delta recently and most of us (over 200 employees) are mostly satisfied with the move. United is much easier to switch flights at last minute or cancelling than delta. Their app is far more user friendly and has more features than any airline. Reward program is better than the other two. Their Polaris lounges have impressed all of us. They’re beautiful. Like you said they do have hubs at problematic areas like Chicago with weather issue or EWR. But delays / cancellations are not too different with delta and UAL. At least from what we have seen our team and myself for this past 2 years.
I was a long time loyal United customer but theiir pricing over the last few years that is sometimes double everyone else has made me move to American.
From my experience, the big 3 here in the USA are not competing, but rather caluding to restrict flights and increase prices. It is nothing more than a tri-opoly.
The biggest asset of United is San Francisco where the travel demand for top earning tech companies is located in. Hub quality rank:United>Delta>American
The SFO hub is a plus for me. I fly out of an airport in Oregon (not PDX) and often fly South to LAX, Las Vegas, or San Diego. Other airlines backtrack me through Portland or Seattle, or take me all the way clear to SLC or Phoenix to connect onward. SFO is more convenient.
@@seanthe100 Yea, it helps United to capture traffic in midwest where townhoods are sparsely located, scattered traffic with little competition(some town are served only by one airlines, often time United) where they can sell in a premium. Although they had Salt Lake City run by Delta to compete with.
I don't know why Delta is so popular. We flew delta back in 2022 and that plane ride was so freaking cramped, it was unbelievably uncomfortable. Especially for that 1800.00+ cost. We are flying United this year and I really hope it's a better flight.
Basic economy, not economy. You pay the extra $30-50 and can pick seats & have carry on. It's still better than American Airlines by a long shot. Delta includes carry on for ANY ticket but it is usually slightly more expensive. Delta and United are the best and it's not even close.
@@LuKiSCraft actually the lowest fare of United without the carry on is similar to those of Delta and AA, which both include the carry on. I’m talking about the EWR/LGA/JFK - MIA route. Plus United flies from EWR only. AA is way more convenient than United here. But I get the marketing message here, United catching up with Delta, leaving AA behind 😜
@@mosca-tse-tse I still slightly prefer Delta to United but United is better than American hands down. Maybe you got lucky with your experience with AA but I know I am far from alone in this opinion
I miss the days when the public had many airline choices: Eastern. Western. National. Continental. Northwest. USAir. Piedmont. PSA…. Just to name a few. More airlines, more competition. Better choices.
Flying domestically, I almost always find that United is more expensive. American, Southwest, Delta are almost always dollar-for-dollar the same price to most regional destinations, and the United will sell me a base economy fare that doesn't include a carry-on for 10x more.
I would like to see United grow by adding nonstop flights from smaller east coast cities including Providence to Denver. They could also grow at Washington Dulles by increasing from 4 connecting banks each day to 6 or 7 to give its customers more options throughout the day.
i hope they bring back flights to/from Paris and Panama City out of Denver and add new ones as well like Sao Paulo, Sydney, Shanghai, Amsterdam, Barcelona, Reykjavik, Rome and Zurich out of Denver as well and I hope they bring back flights to/from Rio De Janeiro and Dubai out of Dulles and do new ones out of IAD like Buenos Aires, Oslo, Stockholm, Helsinki and Istanbul.
i miss American Airlines being the undoubtful top leader, not sure what happened or where the beginning of the decline was. Seems very hard to get back to top with united and delta obviously playing the right cards on hubs, network, technologiy, service, pricing, training, equipment. Sad thing is, delta and united both learned from crandall's blueprint, now superseed the master.
As an EP with AA, I find myself starting to fly United more. Once I burn through my AA miles I think I will fully switch to United. Its been a great experience so far. I tired Delta and while they were good, where I live they have pulled out so its either AA or United.
I miss Continental Airlines…smh. I remembered being so upset when I heard United was merging (taking over). It never works out well for the flying public.
As a delta diamond member and a United gold member I can say I get way more bang for my buck with United gold than delta diamond. Especially when traveling with friends and family
TH-cam just recommend to me the "United Breaks Guitars" song. Classic. The band wrote that song after Untied broke their guitar and then United's stock crashed 10%.
NASHVILLE, Tennessee (WKRN) - En 2009, una banda llamada “Sons of Maxwell” lanzó una canción llamada “United Breaks Guitars”. El éxito surgió después de que la guitarra de un miembro de la banda se dañara y United Airlines se negara a pagar los daños.
I take an airline 6-8 times a month. Only reason I use United is because of Houston being one of their bases. If Delta ever came knocking, I’d fly with them. They’re a much better airline in terms of passenger comfort, customer service and overall better experience. I’ve had more negative experiences on United as opposed to great memorable ones. When I do fly on Delta, it’s always a great experience.
I’ve only had great experiences with United & I live in Dallas which is an American hub, but wouldn’t mind making a stop at their hubs. I go a lot for the experience
United Airlines is already the best airline, in my opinion. I've spent months in the air for accumulated time and United has been my go to airline, every time. I have tried many other carriers, but United is and will continue to be my go to choice for air travel.
I've noticed that United flies more nonestops than Deltas, at least for my routes. Their service has definitely improved and you can see that in their interactions in-cabin. They've closed the gap dramatically but this has also come at Delta's expense who's losing a ton of loyal customers due to their rewards program changes
Okay, so they were announcing new routes, but never returned to Prague from New York, Delta came back right the next year after the lockdown. Since then, only Delta operates the flight to New York, JFK-PRG. United used to fly EWR - PRG. So hats off to Delta.
Ever been into the United Polaris lounge in Newark? You might as well not bother….. it’s so crowded that service can’t keep up, seats are lacking, and, sometimes the lines to even enter are far too long. If United wants to offer a ‘premium’ lounge for ‘premium-paying’ passengers, then they should really do a better job…. They need more space……. The more international business class tickets sold the more people will use these lounges……. United needs more space or their “premium” lounges are worthless.
Alaska Airlines actually has the highest profit margin in the industry. Airlines are all about scale, of course the bigger airline makes more money but margin is where airlines live and die. I’m not sure where United sits on profit margin, but it’s nowhere close to Delta or Alaska.
Flying experience with Delta is always much better than UA. UA is definitely always the airline to avoid, if possible. I would rather take Southwest than UA.
Now how about you compensate your flight attendants who barely have enough money to pay for their daily needs. You didn't lay off your pilots during covid but asked your flight attendants to take voluntarily leaves while you received Govt bail outs
I have been trying to get a job with airliners for a while. I was aiming to be flight attendant but front desk clerk maybe better based on my background. I had a large number of people from Houston follow me to Las Vegas and supposedly my flight crashed and the public uploaded documents and I became a member of people's family.
As a former investor in both United and Delta I can say I was able to get a solid return from both. However, Delta remains my primary for swing opportunities. This was a great, insightful video. Thank you, CNBC!
The specific reason Delta has excelled from a customer point of view is, number one customer service, friendly flight, attendants, friendly staff, number two aircraft technology, airbus planes versus Boeing, more modern more comfortable planes.
Non-union employees are part of the reason too. Delta's employees are non-union therefore they can better serve the customer, compared to United or American which both have unionized employees (e.g. unionized flight attendants) who will always favor their union first.
My experience is the opposite with Delta being the absolute worst. Probably because they are non-union and when you treat employees that bad it will bleed into customer service. Avoid delta at all cost.
People who only travel only once per year are the ones always complaining. I travel more than 10x per year and rarely have an issue. If any issue more has to do with the airport than who you are flying with.
exactly man thank you. I have always traveled a lot myself and i've never had any major issues. People are just scared to admit their lack of experience in traveling and handling situations that come in them and if they travel more they would understand it more.
I travel a few times a year, on different airlines, and find some airlines are better than others. United is definitely toward the top for me for several reasons, but by no means Number 1. If there's anything I have a problem with when I'm flying, it's the TSA. But that's neither here nor there.
@@stephancox9105 exactly dude. I feel the same way 100%. Delta is ofc number 1 for me for a variety of reasons which i won't get into cause i don't wanna bore you by rambling on too much but ofc I do have a wealth of experience on other carriers as well such as United and JetBlue and I know whether it is with those 3 or anything else, the issues that may arise typically aren't on them and mostly things that are not in their control such as weather, software issues, etc and yes TSA and security we have all had mixed opinions and experiences on it. No matter howe we look at it, we just gotta make sure we know they all do their jobs the best they can and we all should make sure we keep appreciating that to the best of our ability since no company in any industry is perfect. I am blessed with the opportunities that are given to me.
Well unfortunately I just won't use Delta or United in the future. I really do hope that JSX, Breeze & other lost cost options will be able to gain more of a footprint, but we'll have to see.
United didn't allow me to register due to not having a US phone number. It didn't recognise any Dutch province upon registration. Kinda ridiculous for a 2024 service.
Untied will never catch up. In between dragging customers through the floor, tires blowing up, and door exploding mid flight, you can’t pay me enough to use them.
@@henrylopez3479 I’m assuming you’re talking about Dr.Dao’s incident with floor dragging. Airport police did that. United called airport police when he refused to get off the flight when told to do so. All airlines still force overbooked people off. Even delta. Compensation just went higher now so doesn’t happen often. Tires blowing up. You don’t think delta’s tire doesn’t ? Two mechanics just died at ATL delta due to tire exploding during overhaul. Aircraft tire failure happens all over the world with airlines. United’s tire incident was found as a failure on part itself. Nothing with installation. Door exploding mid flight ? You sure that’s United.
I fly for work for a fortune 100 company. We are "forced" to use the least expensive option through our travel agency. United is rarely an option that I am allowed.
Sounds like they're just trying to save money, like any fortune 100 company would. Pray that you are far too useful to be replaced by an immigrant or a robot that can do more of your job for less money. I love Corporate America!
Do you have to fly economy or basic economy, or are you allowed to fly premium? If the latter, that's fine I guess... but if you're stuck with Spirit, I'm sorry :(
@@darkwoodmovies Regular economy. Usually, American is the least expensive. The budget airlines are also seldom recommended by our on-line agent software. I guess it's mostly Delta and American. Honestly, I can't tell the difference. I hate them all! Ha!
@@SueBobChicVidDelta's economy seats at least have more legroom than American. If I worked at a company that made me regularly travel on American I would find a new job ASAP.
Delta is still way better. Staff are nice, no delays, and even economy is comfy. United is only “rising” because its affordable and they got more mergers/partnerships.
United is sorta rising but not really. Delta is shrinking I would say. Mediocre service quality with increasing price is Nationwide pheonomena. We US people are just plain paying more these days for poorer services and products. Everything is getting expensive but income is not. But the country is stronger than ever, seemingly. It is decaying from its base. Things are getting stared.
There is a greater rot in our nation, society, and culture. And airline service quality (or perhaps the lack thereof) is just the tip of the iceberg, the symptom of a greater disease.
I actually like United. Recently I had some really horrible experiences with Southwest and Jetblue. But United is always dependable and consistent. I'd take mediocrity over flight delays and cancelations or missing luggages. United get you from city A to city B in time and on budget
I'm from brazil, they have to building one fo the most maintenance technnique center for owners aircrafts, SP - RJ. It´s so incrible just because it will raise more jobs and opportunity!
I recall there was a very serious incident where a poor guy got drag off the plane. That was as bad as it goes for company PR reputation. Did United ever took proactive action to attract travellers back? If not why people still fly with United ?
Because more details emerged. It was a regional flight contacted by United but not actually a United flight. The "victim" was an ass hat that being overly ridiculous and happened to be a disgraced doctor who had his license taken away
@@quietus13 wow ok thanks for your reply and info. Good to know ! I am always interested in how a company with a damaged reputation can recover. It is a very difficult process and if any can managed, then it’s really an amazing story to learn.
@@quietus13 You sound ridiculous! Allow me to debunk you... The regional carrier was still representing United, the flight was marketed as a United flight, and as a result it all reflected poorly on United. Farming out to the regionals while having them operate under an Express/Connection/Eagle banner is a double-edged sword; while it may appear seamless to John Q. Air Traveler, it's the mainline that takes the heat in the public eye when the regional messes up. (It didn't help that CEO Munoz sent an email to those Republic agents and crew, congratulating them as if they were his own.) Being a "ridiculous asshat" is no justification for police brutality; even if post-9/11 air travel in America is a paranoid security hellscape. The "disgraced doctor having his license taken away" part has not been verified; supposedly there was another Dr. David Dao in Louisville, Kentucky that had his license pulled. Not only was this sloppy journalism dressed as an attempt to justify the actions of United and the Chicago Department of Aviation to the public, it was otherwise irrelevant to the main fact that an airline signed off on police brutality over a seating issue. Go be an airline corporate bootlicker somewhere else.
@@quietus13 The regional flight was still repping United and repped United poorly. Being an "overly ridiculous asshat" does not justify police brutality. Whether he was a "disgraced doctor" who "had his license taken away" was actually true, it was not relevant to the situation and was either sloppy journalism or a cope cooked up by United's marketing department. Bootlick harder.
Not unless the trains become economical. Say what you want about flying but it’s cheaper, easier, and faster than the train. And for reference I have priced flights and train rides to Boston from the Philly area. It was $300 one way on the train and $100 round trip for the flight. I’m sorry it’s not even comparable.
As a Northeast resident, until they fix traffic and weather closures, that affect no other airports, at Newark I'm avoiding United like the plague, because Newark SUCKS.
United is part of Star Alliance. That places it on top of international flight relations. It's the only US airline in Star Alliance. Star Alliance has Lufthansa, SWISS, Austrian LOT Poland etc but also Singapore Airlines and Air China, Ethiopian, etc.
It also has All Nippon. Which means on a flight between San Francisco and Tokyo, you can book yourself on an All Nippon flight. All Nippon, as a Japanese airline, is known for their pleasant, deferential Japanese hospitality, of course. That's why you booked on All Nippon. But then you get into SFO, and find out that your All Nippon flight is actually on United, because Star Alliance conned you that much. Imagine booking a room at the Hyatt Regency, only to be told by the front desk clerk that "actually, your room is at the Motel 6".
@@stephancox9105 You see that from the flight number. What you experienced is named code sharing. 4 digit flight codes with an 8 or 9 in front is a code share flight - and if you click on details you will see the original flight number (in your case an UA.....) and/or "Flight operated by United Airlines".
This is pretty irrelevant now because of transferrable AMEX and Chase points. United almost never offers the best award redemption rate for international flights
United offers the ultra cheap “Basic Economy” fare. The problem is with this fare is that families cannot easily be seated together especially ahead of time. On a recent flight I paid for an Economy Plus upgrade. Upon boarding I found a mother and two young children in my row. The mother pleaded with me to take her set in the rear so that she could sit with her children. I agreed and later mentioned the situation to one of the FAs. The FA offered that the scenario happens frequently and that the company needed to fix Basix Economy so as to accommodate families with young children. I offered this in feedback to UA after my trip. Crickets.
Fly Southwest. They allow families with young children to sit together.* Plus even their lowest fare includes checked luggage. (*This is at present, but they are talking about overhauling their boarding system, so in the future it's possible they might add a seat selection fee like other airlines.)
interesting how few comments are saying United is the best, whereas Delta video would have a ton of loyalists saying they're no. 1. Delta has built a way better brand that will take a long time to catch up to
First thing is first. Pay CNBC for an infomercial.
Word
right lol
😂😂😂 0:40 0:58 they set the tone right from the begging. United planes so much bigger than Delta. American Airlines tiny tiny. Off they go.
@@mosca-tse-tsenot even close to true
Precisely. It's all about MUNNEH. If you have more coin, connections, crews, clout, computer code, control, corporate communities, and opulent opportunities... then you WIN. No exceptions.
Interesting how there's not a single word about customer service as a key to accomplishing business goals, this is for the US airline industry in general.
Companies exist to extract profit for shareholders
I hope people bring up the horrible incident from 2017 where they showed terrible customer service by beating and forcibly dragging a doctor off a flight.
Profitability is a poor target. Target customer experience and profitability will follow. But that is corporate America today, target stock price or profitability until you turn into a Boeing.
If only it was that simple
So happy I am not the only one who sees this
@@who2u333 Bob Six and Gordon Bethune at Continental, as well as Herb Kelleher at Southwest, all agreed that if the employees are taken care of, then customers are taken care of. Meanwhile a constant lament of American Airlines flight attendants during their recent negotiations was that they "are not paid enough to give good customer service". Sort of a pickle, this business is in.
@@stephancox9105oh i miss Continental. And how could you provide better service if you are paid more? It’s the people that make the service, you get better people with better pay, but there’s no direct correlation of service to pay. You have great flight attendants, you have rubbish flight attendants, they make the same wage.
@@jaysmith1408 Perhaps. In the end, it's society and culture to blame. Americans are so self-centered, entitled, arrogant, and the extra safety authority granted to customer-facing employees and crews made them power-mad.
I traveled as a handicapped passenger for the first time on United in the past month and united was world class! From the agent at the accessibility desk to the supervisor who helped us in baggage claim after we found my rollator crushed and shrink wrapped on the baggage carousel... it was such a pleasant surprise !!! I'm happy to share the story
I feel like United had a chance to gain ground by not revamping their miles program to make it shittier for customers when Delta did it but no; they both wanted to be greedy.
United didn't though? In fact, they made it a little easier in that MileagePlus redemptions now contribute to status - not just $$$ spend + flight segments.
At 8:31, I'd say the biggest difference is the passenger experience. United is known across the country for their rude and unhelpful employees, and Delta has exactly the opposite reputation. In fact, I was recently at an airport where the Delta and United counters were directly next to each other. Delta had three agents working the desk, and United had zero. If United truly wants to take some of Delta's business, they'll need to teach their employees to be nice to passengers.
I fly United a good chunk of the time I travel due to them being Star Alliance.
You are very correct, most United employees are terrible and unnecessarily rude.
@@CongressSux1776 As a former United Employee, I have to agree, the nice employees are punished and overworked the rude ones are promoted. The flight attendants are the worst, they even treat they own co-workers horribly. When flying I fly any other Airline but United. I am not a disgruntled ex employee, I believe they reputation can change if they follow their own standards that they have in place on paper. Then they will have great employees.
UA has the potential to be the BESt, by every metric.
I have flown with a lot of different airlines around the world and I must say that Delta employees were the best: they were friendly and approachable. I flew with United this spring and my experience with them was fine.
@@iradahmmHaving been a DAL flight attendant for many years, it makes me proud to hear these nice comments. I will say, in all of my years of flying I tried each and every flight to be kind and was known for my smile! I started in 1980 and was through several mergers, so ending with Delta was a dream I had back in 1980, but didn’t get realized until our merger. I see a lot of changes today as I fly around, not always for the good, but, I always felt I did my best and gave it my all during my long career. It makes me proud to see how well Delta is doing and keeps improving.
I stopped flying with United Airlines many years ago due to the rudeness of the cabin attendants and lack of customer service. Thanks to United, I became a loyal Delta Airlines customer.
When they started beating passengers and carrying them off the plane
United has all the momentum in the industry right now. Excited to see where they go in the future
It doesn't take much to gain momentum, really. The airline industry has been a race to the bottom since 1978, the utility that air travel once was has been commodified by fatcats trying to please shareholders more than passengers, and air travel in and of itself has become less of an experience and more of a rather stressful means to an end.
@@stephancox9105 take a look at how much a plane ticket cost back then and then ask yourself if youd be able to fly nearly as much 50 years ago as you can now
United has BY FAR the best mobile app in the entire aviation industry, among domestic and international airlines.
It's often taken for granted just how much you can actually do on their app, and it's always being updated. 10/10
What feature does it have that others don’t?
@@peterk814Crickets
That’s about it. Service is the worst I have ever experienced
I expect an airline to give me a good experience on the flight. I don't give a damn about their app when the whole airline is putrid.
LOL, no. American is better
The only good thing about United is they're partnered with ANA so you can get on ANA flights. ANA far surpasses any US-based carrier. There's a reason why they're consistently ranked as one of the best airlines in the world.
U.S. based carriers can’t hold a candle to many foreign carriers when it comes to service and price. I flew United once internationally in 1998 and then not again until 2019. Why? I discovered Singapore Airlines, Cathay, ANA, Asiana, JAL, etc… Competitive pricing (usually cheaper) and FAR superior service. I flew United internationally again in 2019 because they offered $350 roundtrip from SFO to London.
Why not just fly ANA and cut out United? If I disliked a company as much as you dislike United I wouldn’t waste any coin on them. I dislike South African Musk so I don’t spend any coin on his company’s.
@@skypirate6278 You can fly ANA from Los Angeles to Tokyo. But not between Los Angeles and Newark. The US airline industry needs to be deregulated to Argentina's standards under the Milei Administration, to the point where ANA can operate that Los Angeles to Newark route, or to where any foreign airline can operate domestically within the United States.
@ I’m sure that ANA flies Tokyo-NYC. No need for ANA to fly LA to NYC. Last time I checked United is doing fantastic on the La-EWR route. No help needed from ANA.
@skypirate6278 Right. But imagine if it was legal for ANA or Emirates to legally operate domestic service between LA and New York. Imagine flying on airlines with high Japanese and Arab service and professional standards domestically within the US. The US-based carriers would crap themselves trying to compete; in truth they really can't because Americans wouldn't know good airline customer service and paxex if they held box knives to their throats.
Delta is definitely better. That being said, at least United isn't American!
Delta>United>>>>>>>>>>>>>>>>>>American
im the same way man 100%!!💪
No one cares, go sit down in your economy seat
I’d argue United is better than Delta at this point. Just look at meals of United compared to Delta, United imo has better food and more than Delta offer. United offers a main course, side, bread w/ butter, and a dessert item. I believe Delta only offers a main course and a side and maybe a dessert. Network wise, United is clearly well clear of Delta especially with their Star Alliance connections in Asia to the likes of ANA, Eva Air, and Singapore Airlines. Yes Korean Air, China Airlines, and Vietnam Airlines are a good airlines which I believe are 4 star carriers, ANA, Eva Air, and Singapore Airlines are all 5 star carriers all within the top 8 airlines in the world. In Europe, United offers connections to Lufthansa, Swiss International, and Turkish Airlines. Of the top 10 airlines in the world, 5 are star alliance (ANA, Singapore Airlines, Eva Air, Turkish, Swiss).
American is horrible.
And compared to Asian and European carriers, Delta is definitely a no go.
they upgraded my seats for free on multiple occasions lol I feel like they are so happy and generous, I love both united and delta
If United wants to compete with Delta, they along with American should copy the service I've received from Delta. I fly twice a year between the US and Europe, and I'm always happy when my company gets me on a flight with Delta. They've not yet disappointed me with Service.
Airlines are not in business to make money off of travel. They make the big profit from their frequent flyer programs and without them they would be losing money. In 2023 Delta got $6.8 billion just from Amex. A/A $5.2 billion from partners and UAL $3.2 billion. Programs run about a 50% profit margin.
They are hedge funds that just happen to have a fleet of airplanes.
Funny enough, I just had my first United flight today (10/27/2024) and it was amazing. The quality of service and the ease of use of the app, 10 out of 10!
Lmao United is really using bots now 😂😂😂
I mostly fly Air Canada, which means taking some partner flights on United. United is vastly improved compared to what is was pre-pandemic
How would you compare air Canada to united?
@@zach1415personally I find air Canada to be quite consistently average. Whereas delta is either a world class business product or a complete nightmare.
@@zach1415 Equal. Air Canada has a slightly better long haul economy product, but United is as good in premium economy and business class. The United app is miles ahead of Air Canada. The lounges are similar - though I might say Air Canada curates a more interesting food/beverage selection. The problem with Air Canada is Toronto (YYZ) can be an absolutely miserable airport to fly through. It’s best avoided and worse than any United hub.
@@CJ.1998X.Y.Z I agree with this comparison of Air Canada and Delta. I used to take a reasonable number of Delta flights (domestic and cross-border) and found them to be usually above average (same with partner airline Aeromexico, which can be a total nightmare if things go wrong). Air Canada is consistently good - not great. The lounges and its business class product used to be better than all the U.S. airlines. Now it's about the same as United and trailing Delta.
United and Delta aren't bad and I've flown both carriers. However I prefer Delta because my home airport is one of their hubs. United barely has a few gates while Delta has an entire terminal all to themselves. This is important for me as I need more options and flexibility.
After 15 years we still didn’t forgot that United break guitars.
And an Asian man’s face.
Gosh darn it
That's old news and that guy admitted to embellishing his story.
And takes “bailouts”
Give it a rest. Why so triggered bud?
as a delta employee we love FEB 14th, I would say that more then 90% enjoy coming to work here. The pay is much better then the industry at tech-ops
Idk, every time I've flown Delta, it didn't appear your employees really enjoyed coming to work as much as you say. Either I'm missing something, or the Delta employees and frequent flyers are in a cult.
@@stephancox9105 do you work with people that hate coming to work? their is plenty at delta too. You only see the gate agents, you understand their are thousands of other people from tech-ops to ground support, adm, and others, that for a job they would have non other, and our pay is better then other airlines.
@@jebb125 I see the flight attendants, too. But those "thousands of other people" aren't what make an impression on people of what "The Delta Difference" is quite like the customer-facing ones do. And frankly, every time I've flown Delta, the "difference" isn't there. But keep drinking the Widget Kool-Aid.
As an ex-Delta employee, I love never having to worry if I am going to be fired because my manager doesn't like the way I look on any given day. We have a union at our airline and delta has a nothing. YOU and your cohorts can be fired at any time, for any reason, with or without cause, with or without notification. You may love FEB 14th, but we love every day of the year.
@@Guerrero-g5u The union is only as good as the work group. Pilots and flight attendants will always have execs and management by the balls. Yet reservationists get replaced by Apu in Bangalore, and rampers, tech ops, and even customer service get replaced by low-rent reprobates with subcontracting firms.
US airlines never rank in the top 20 for their product.
That's because they have to be profitable to exist and aren't government subsidized
@@quietus13 EAS? CRAF? Government and military contracts? Airmail? Bailouts after 9/11 and during the COVID-19 Pandemic because they're vital to the economy and "too big to fail"? Correlating government subsidy with service is a tired argument. It's culture that's the problem.
@@stephancox9105BINGO
American Airlines are sometimes subsidized by the government but all the top foreign airlines are owned by their governments
@@stephancox9105 you cannot compare occasional corporate bailouts and government contacts of US airlines to the state sponsorship of Emirates, Qatar Airways, or the like. US airlines are publicly traded corporations that have to try and make a profit.
Many international airlines never have to run a profit.
I'm never flying American, I flew on their first class cabin for a long trip and was very disappointed; seats were bottomed out, the wall panels had stains all over, it smell bad and the whole area was just really dirty, oh and the arms rest were really sticky, I remember I had to use a sanitary wipe that I happen to had with me to clean the arms rest. The food was the worst I ever had on a flight. The meals I received on the flight during my deployments to Iraq were leagues ahead of American's "first class". I felt embarrassed just thinking about their crappy planes and their sub-pair services being offered in other countries.
United will ALWAYS be second to Delta in my opinion. If I have to choose from a flight to the same location between the two I’m picking delta. The flight experience is just more comfortable and luxurious imo. And I’m someone who has traveled to 58 countries and several domestic flights in USA. Never been flown first class either 👌
Yesss 100%. I mean obviously United's always been great to me but Delta will and should always be number 1 on my list
Don’t forget the customer service on board
For me the comfort of the seats is a huge factor in who I choose. American has absolutely painful seats on overseas flights, United has bearable seats, but I've recently discovered that Delta felt pretty comfortable even in economy. I was satisfied with the leg room, the onboard entertainment, and I wasn't squirming in pain for 10 hours. Plus they offer nonstop flights to destinations United doesn't. I'll definitely choose Delta from now on whenever possible.
Nah, delta will ALWAYS be a no-union scum airline that spends tens of millions of dollars spewing ant-labor propaganda to ensure their employees are At-Will. Delta = Disgusting!
United is the furthest thing from premium. I would rather fly Southwest or JetBlue over United. United charging for carryon bags while the other airlines do not make them seem and feel like a less premium airline.
We generally fly United to Europe because of their nonstops but one of the issues with United is old long haul equipment. A couple of years ago we had a flight from Newark to Milan cancelled. The next night as we were pushed back the auxiliary would not start the engine so we had to get pushed back to the gate to get the engine started and finally 4 hours late we took off. The following year our flight from Munich to Newark was cancelled again because of equipment issues. Fortunately we were able to get on the Lufthansa flight. We did try Air France on our 2 flights to Europe last year but the layovers in Paris were hours long and they use terminal 2 at Newark which is a dump, even though the Port Authority dumped millions into a renovation. We are flying United to Geneva in a few weeks, Swiss doesnt go there from Newark, and we are headed to Lisbon early next year. Hopefully everything will go smoothly.
If you can afford it, fly in Polaris on United. The wife and I splurged on a Hawaii trip this year and ended up in Polaris class to and from Hawaii. Going to Europe, you'll get the full experience, what we got we totally enjoyed and are saving up to fly Polaris to Europe for our 10th Anniversary trip in 28.
I have several relatives in Houston and don’t dare mention Continental Airlines. Tears will start flowing, they miss it that much.
Four of my Houston relatives work for United.
I live in Houston and avoid United. They are poor here. My flight was delayed by 7 and couldn't find anyone at IAH to help. I had to call someone who finally assisted.
United is terrible
Employees that I worked with at United that were from the Continental days before the merger feel the same way, I left United now but when I was there, I was told I am too nice, I was over worked and when I flew on the Airline twice, the Flight Attendants who are our co-workers were very rude. Many other employees say the same thing.
Yes. Yes we do.
As someone who just had to fly United for a job interview and was uber late for the 1st day of interviews because my flight got delayed 8 hours, perhaps they should focus on taking their customer service hub away from freaking India and actually work on NOT delaying people's flights repeatedly. THEN they may actually be competitive. Thank god i was still able to get to my job interview and do well and receive an offer soon but being late because my flight got delayed soo much was beyond infuriating.
Last January, I had to fly to Los Angeles to catch a cruise and I took United. Lo and behold, it was during the 737 MAX issues, which affected my itinerary. United's customer service call center was able to fix things with time to spare, thankfully. But I did have to talk to Apu in Bangalore. Which kinda burned my ass, because I used to be one of the guys answering the phones for United in America.
You can have the same experience on every airline. That's not unique to United.
@@LoyalSol While United is the airline being discussed, are you trying to say that the other airlines in this country have us calling Bollywood too?
What's wrong with calling "bollywood"? Are you not satisfied with the quality of service provided or what? @@stephancox9105
If you are going to an important job interview isn't it your responsibility to ensure you allow plenty of time to get there? Flight delays affect all airlines for so many possible reasons, some are within the airlines' control and others outside of their control.
I like Delta, but they tend to be 3/4x the cost of United so United is usually my go to.
I’m from Houston and Continental Airlines was always our go to! Also the main reason why I fly with United now cause of that merge. Plus their credit cards are amazing. #chasebizclub
Continental > United #respectfully (i kno it’s the same)
Anywhere > Houston
United ruined the continental experience.
@@TheWestDweller Houston ain’t that bad! but I feel you lol
@@tdadp unfortunately .. but at least the logo is still continental 😃
Would love a video on the low-cost Airlines now
Like Frontier? They are truly pioneering the human behavior aspect of things
Already exists: th-cam.com/video/Y3wKd24iqHw/w-d-xo.htmlsi=A6kd-xMbRhdNIPvF
Show how Frontier and Spirit dragged down service and professional standards across the industry, like how the mentally-deficient juvenile delinquents drove down the grade of the rest of the class?
As a former accommodation provider, we accommodate many airline crews daily, and United crew was by far the most impolite of all.
As someone who has taken trans-pacific international flights with at least a dozen airline companies. United crew is by far the most impolite to their customers.
Same's true for transatlantic flights. Had the worst experience with them.
Impolite crew is an unhappy crew...because the airline is trying to squeeze every last drop out of them (all employees) to become 'number 1'....Why?.... bragging rights for the owners & better stock returns for the shareholders. Employees & customers mean nothing....all about the money.
They're not paid enough to be nice to you.
Just drag them out of their room.
I don't know about the rest of everyone else here, but I absolutely love the United Airways. I feel they are the most innovative airways with great branding and coordination. Although I wish they would retire their 767s and A320s quicker.
can we please load Back to front! This front to back is slowing the whole loading process way down.
Denver’s airport (total land , not just the current terminals and runways) is BIGGER than the Island of Manhattan. There is LOTS of room to grow.
Just off the 13 hour long flight between Australia and USA. They don't even provide toiletry pack, the seats are not that great, food is below average. But the prices are super high when compared with Qantas.
I must appreciate the service of United though.
Then take Qantas. I'm happy you will not be on my next United flight!
@@Guerrero-g5uwow why so triggered?
Are they offering you priority pass for these comments?
I spend around $15k a year and I’m so happy being a Gold Medallion with Delta. Two free check in bags is a big plus for me, by the way I live in Houston (IAH) and I never use United.
Airlines shouldn't be allowed to do stock buybacks unless they pay back federal grants (I understand they were not loans, but still....).
I’ll choose American, Delta and southwest over united airlines any chance I get. United charges the same for or more for basic economy as other airlines but while carry on is free with those other airlines, united charges a fee for carry on. United now forces customers to add a credit or debit card that will be charged twice the amount of a check or carry on fee if you were to bring your bag to the gate and it was deemed to be a checked or carry on instead of a personal item if you are basic economy ticket holder. They are taking on the fraudulent practices of low budget airlines in their race to be number one.
Having flown both recently I think United is better
Ditto!
Best mileage program no doubt
Used to be a frequent flier on Delta and now am with United. Delta has far superior customer service. In addition, they have the better hubs. I have never had so many delayed flights like with United, most times being due to weather at their hubs, repairs, etc. By far the worst hub for passengers has to be their horrible Chicago hub and that will continue to be United's downfall. Delta's hubs are much easier to navigate, better layouts, etc.
Our company switched to United from delta recently and most of us (over 200 employees) are mostly satisfied with the move.
United is much easier to switch flights at last minute or cancelling than delta.
Their app is far more user friendly and has more features than any airline. Reward program is better than the other two. Their Polaris lounges have impressed all of us. They’re beautiful.
Like you said they do have hubs at problematic areas like Chicago with weather issue or EWR. But delays / cancellations are not too different with delta and UAL. At least from what we have seen our team and myself for this past 2 years.
@@DonJulio4649 their app is so bloated
Then, why are "with" United?
Both companies are so deep in debt, it wouldn’t take much to capsize one of them
Ohare is the worst airport in the world and that includes baghdad in 2004
I was a long time loyal United customer but theiir pricing over the last few years that is sometimes double everyone else has made me move to American.
From my experience, the big 3 here in the USA are not competing, but rather caluding to restrict flights and increase prices. It is nothing more than a tri-opoly.
The biggest asset of United is San Francisco where the travel demand for top earning tech companies is located in. Hub quality rank:United>Delta>American
The SFO hub is a plus for me. I fly out of an airport in Oregon (not PDX) and often fly South to LAX, Las Vegas, or San Diego. Other airlines backtrack me through Portland or Seattle, or take me all the way clear to SLC or Phoenix to connect onward. SFO is more convenient.
Now I think Denver is the growth hub
@@seanthe100 Yea, it helps United to capture traffic in midwest where townhoods are sparsely located, scattered traffic with little competition(some town are served only by one airlines, often time United) where they can sell in a premium. Although they had Salt Lake City run by Delta to compete with.
I don't know why Delta is so popular. We flew delta back in 2022 and that plane ride was so freaking cramped, it was unbelievably uncomfortable. Especially for that 1800.00+ cost.
We are flying United this year and I really hope it's a better flight.
United is the only one from the big 3 that charges for the carry-on luggage in domestic economy. Thank you very much.
Basic economy, not economy. You pay the extra $30-50 and can pick seats & have carry on. It's still better than American Airlines by a long shot. Delta includes carry on for ANY ticket but it is usually slightly more expensive. Delta and United are the best and it's not even close.
They are cheap
@@LuKiSCraft actually the lowest fare of United without the carry on is similar to those of Delta and AA, which both include the carry on. I’m talking about the EWR/LGA/JFK - MIA route. Plus United flies from EWR only. AA is way more convenient than United here. But I get the marketing message here, United catching up with Delta, leaving AA behind 😜
@@mosca-tse-tse I still slightly prefer Delta to United but United is better than American hands down. Maybe you got lucky with your experience with AA but I know I am far from alone in this opinion
Try sending a second package for free on UPS or the others when you only pay for one. It only makes sense to charge. It’s a business not a charity.
I miss the days when the public had many airline choices: Eastern. Western. National. Continental. Northwest. USAir. Piedmont. PSA…. Just to name a few. More airlines, more competition. Better choices.
I do love they are expanding to new markets, making them have more destinations across their network.
I am loyal to United ❤❤❤❤ having flown to Cape Town I fell in love with United
Flying domestically, I almost always find that United is more expensive. American, Southwest, Delta are almost always dollar-for-dollar the same price to most regional destinations, and the United will sell me a base economy fare that doesn't include a carry-on for 10x more.
I would like to see United grow by adding nonstop flights from smaller east coast cities including Providence to Denver. They could also grow at Washington Dulles by increasing from 4 connecting banks each day to 6 or 7 to give its customers more options throughout the day.
i hope they bring back flights to/from Paris and Panama City out of Denver and add new ones as well like Sao Paulo, Sydney, Shanghai, Amsterdam, Barcelona, Reykjavik, Rome and Zurich out of Denver as well and I hope they bring back flights to/from Rio De Janeiro and Dubai out of Dulles and do new ones out of IAD like Buenos Aires, Oslo, Stockholm, Helsinki and Istanbul.
i miss American Airlines being the undoubtful top leader, not sure what happened or where the beginning of the decline was. Seems very hard to get back to top with united and delta obviously playing the right cards on hubs, network, technologiy, service, pricing, training, equipment. Sad thing is, delta and united both learned from crandall's blueprint, now superseed the master.
As an EP with AA, I find myself starting to fly United more. Once I burn through my AA miles I think I will fully switch to United. Its been a great experience so far. I tired Delta and while they were good, where I live they have pulled out so its either AA or United.
I miss Continental Airlines…smh. I remembered being so upset when I heard United was merging (taking over). It never works out well for the flying public.
Same. I was so upset with that merger at the time. Really miss Continental.
As a delta diamond member and a United gold member I can say I get way more bang for my buck with United gold than delta diamond. Especially when traveling with friends and family
TH-cam just recommend to me the "United Breaks Guitars" song. Classic. The band wrote that song after Untied broke their guitar and then United's stock crashed 10%.
Yes but United is still around while most of the band members are now cleaning toilets.
@savagecub United is a company the band members are people.
@@savagecub Corporate bootlickers gonna lick corporate boots.
NASHVILLE, Tennessee (WKRN) - En 2009, una banda llamada “Sons of Maxwell” lanzó una canción llamada “United Breaks Guitars”. El éxito surgió después de que la guitarra de un miembro de la banda se dañara y United Airlines se negara a pagar los daños.
I take an airline 6-8 times a month. Only reason I use United is because of Houston being one of their bases. If Delta ever came knocking, I’d fly with them. They’re a much better airline in terms of passenger comfort, customer service and overall better experience. I’ve had more negative experiences on United as opposed to great memorable ones. When I do fly on Delta, it’s always a great experience.
I’ve only had great experiences with United & I live in Dallas which is an American hub, but wouldn’t mind making a stop at their hubs. I go a lot for the experience
United Airlines is already the best airline, in my opinion. I've spent months in the air for accumulated time and United has been my go to airline, every time. I have tried many other carriers, but United is and will continue to be my go to choice for air travel.
I've noticed that United flies more nonestops than Deltas, at least for my routes. Their service has definitely improved and you can see that in their interactions in-cabin. They've closed the gap dramatically but this has also come at Delta's expense who's losing a ton of loyal customers due to their rewards program changes
Fr, united stopped ass whooping their flyers
Okay, so they were announcing new routes, but never returned to Prague from New York, Delta came back right the next year after the lockdown. Since then, only Delta operates the flight to New York, JFK-PRG. United used to fly EWR - PRG.
So hats off to Delta.
Ever been into the United Polaris lounge in Newark? You might as well not bother….. it’s so crowded that service can’t keep up, seats are lacking, and, sometimes the lines to even enter are far too long. If United wants to offer a ‘premium’ lounge for ‘premium-paying’ passengers, then they should really do a better job…. They need more space……. The more international business class tickets sold the more people will use these lounges……. United needs more space or their “premium” lounges are worthless.
Alaska Airlines actually has the highest profit margin in the industry. Airlines are all about scale, of course the bigger airline makes more money but margin is where airlines live and die. I’m not sure where United sits on profit margin, but it’s nowhere close to Delta or Alaska.
Flying experience with Delta is always much better than UA. UA is definitely always the airline to avoid, if possible. I would rather take Southwest than UA.
“The Rise of United Airlines.” Yet we had nearly six months of serious technical issues in the beginning of 2024.
Yet no casualties!.. no lost of life.. stop hating dude go fly spirit or frontier
They don’t compete with each other, they collude.
Now how about you compensate your flight attendants who barely have enough money to pay for their daily needs. You didn't lay off your pilots during covid but asked your flight attendants to take voluntarily leaves while you received Govt bail outs
On United economy class , no
carry on . If you need to have one, you have to buy Economy plus which costs substantially more.
I have been trying to get a job with airliners for a while. I was aiming to be flight attendant but front desk clerk maybe better based on my background. I had a large number of people from Houston follow me to Las Vegas and supposedly my flight crashed and the public uploaded documents and I became a member of people's family.
As a former investor in both United and Delta I can say I was able to get a solid return from both. However, Delta remains my primary for swing opportunities. This was a great, insightful video. Thank you, CNBC!
Have flown on 300-350 flights. Once on United using an employee pass and never on Delta. Not sure who flies on those 2 carriers.
The specific reason Delta has excelled from a customer point of view is, number one customer service, friendly flight, attendants, friendly staff, number two aircraft technology, airbus planes versus Boeing, more modern more comfortable planes.
United has Airbus aircraft.
@ yes but they lack in customer service compared to Delta.......delta is also investing in more comfortable business class seating
Non-union employees are part of the reason too. Delta's employees are non-union therefore they can better serve the customer, compared to United or American which both have unionized employees (e.g. unionized flight attendants) who will always favor their union first.
@ completely agree!! 👍
My experience is the opposite with Delta being the absolute worst. Probably because they are non-union and when you treat employees that bad it will bleed into customer service. Avoid delta at all cost.
This company breaks guitars
The only reason I'm with United and Star Alliance is because of their dominance in SFO as one of their hub....
People who only travel only once per year are the ones always complaining. I travel more than 10x per year and rarely have an issue. If any issue more has to do with the airport than who you are flying with.
exactly man thank you. I have always traveled a lot myself and i've never had any major issues. People are just scared to admit their lack of experience in traveling and handling situations that come in them and if they travel more they would understand it more.
I travel a few times a year, on different airlines, and find some airlines are better than others. United is definitely toward the top for me for several reasons, but by no means Number 1. If there's anything I have a problem with when I'm flying, it's the TSA. But that's neither here nor there.
@@stephancox9105 exactly dude. I feel the same way 100%. Delta is ofc number 1 for me for a variety of reasons which i won't get into cause i don't wanna bore you by rambling on too much but ofc I do have a wealth of experience on other carriers as well such as United and JetBlue and I know whether it is with those 3 or anything else, the issues that may arise typically aren't on them and mostly things that are not in their control such as weather, software issues, etc and yes TSA and security we have all had mixed opinions and experiences on it. No matter howe we look at it, we just gotta make sure we know they all do their jobs the best they can and we all should make sure we keep appreciating that to the best of our ability since no company in any industry is perfect. I am blessed with the opportunities that are given to me.
I visit this because i saw a guitar damage by throwing 😂😂😂
Well unfortunately I just won't use Delta or United in the future. I really do hope that JSX, Breeze & other lost cost options will be able to gain more of a footprint, but we'll have to see.
JSX is not a low cost option at all
The low cost model won't work long term. Look how even SWA is fairing.
JSX is basically a luxury version of Southwest.
United didn't allow me to register due to not having a US phone number. It didn't recognise any Dutch province upon registration. Kinda ridiculous for a 2024 service.
Untied will never catch up. In between dragging customers through the floor, tires blowing up, and door exploding mid flight, you can’t pay me enough to use them.
I just left a comment about how they drug that doctor off the flight years ago! He lost his teeth. Disgusting
And you assume Delta don't have those problems? They do
@@henrylopez3479 I’m assuming you’re talking about Dr.Dao’s incident with floor dragging. Airport police did that. United called airport police when he refused to get off the flight when told to do so. All airlines still force overbooked people off. Even delta. Compensation just went higher now so doesn’t happen often.
Tires blowing up. You don’t think delta’s tire doesn’t ? Two mechanics just died at ATL delta due to tire exploding during overhaul. Aircraft tire failure happens all over the world with airlines. United’s tire incident was found as a failure on part itself. Nothing with installation.
Door exploding mid flight ? You sure that’s United.
You forgot the worst sin of them all... NEWARK!
United can catch up easy. It’s got the most new planes
I fly for work for a fortune 100 company. We are "forced" to use the least expensive option through our travel agency. United is rarely an option that I am allowed.
Sounds like they're just trying to save money, like any fortune 100 company would. Pray that you are far too useful to be replaced by an immigrant or a robot that can do more of your job for less money. I love Corporate America!
Do you have to fly economy or basic economy, or are you allowed to fly premium? If the latter, that's fine I guess... but if you're stuck with Spirit, I'm sorry :(
@@darkwoodmovies Regular economy. Usually, American is the least expensive. The budget airlines are also seldom recommended by our on-line agent software. I guess it's mostly Delta and American. Honestly, I can't tell the difference. I hate them all! Ha!
@@SueBobChicVidDelta's economy seats at least have more legroom than American. If I worked at a company that made me regularly travel on American I would find a new job ASAP.
Delta is still way better. Staff are nice, no delays, and even economy is comfy. United is only “rising” because its affordable and they got more mergers/partnerships.
Continental was a better airline - prices are ridiculous. Good luck winning customers back
What other channels do like pieces/articles like this? I honestly thought they only did political news but i love these videos
the fact that a organization can make Billions in profit, but then "need" a bailout is wild
United is sorta rising but not really. Delta is shrinking I would say. Mediocre service quality with increasing price is Nationwide pheonomena. We US people are just plain paying more these days for poorer services and products. Everything is getting expensive but income is not. But the country is stronger than ever, seemingly. It is decaying from its base. Things are getting stared.
There is a greater rot in our nation, society, and culture. And airline service quality (or perhaps the lack thereof) is just the tip of the iceberg, the symptom of a greater disease.
They are notorious with bumping for passenger.....lol😢
I actually like United. Recently I had some really horrible experiences with Southwest and Jetblue. But United is always dependable and consistent. I'd take mediocrity over flight delays and cancelations or missing luggages. United get you from city A to city B in time and on budget
The least expensive thing to provide and offer's the highest return is Great Service!!!!
It costs nothing to be a decent human being. The airline industry in the United States still doesn't find that financially sustainable.
They really need to fix their customer service and inflight service. Lacking in those areas
I'm from brazil, they have to building one fo the most maintenance technnique center for owners aircrafts, SP - RJ. It´s so incrible just because it will raise more jobs and opportunity!
I recall there was a very serious incident where a poor guy got drag off the plane. That was as bad as it goes for company PR reputation. Did United ever took proactive action to attract travellers back? If not why people still fly with United ?
Because more details emerged. It was a regional flight contacted by United but not actually a United flight. The "victim" was an ass hat that being overly ridiculous and happened to be a disgraced doctor who had his license taken away
@@quietus13 wow ok thanks for your reply and info. Good to know ! I am always interested in how a company with a damaged reputation can recover. It is a very difficult process and if any can managed, then it’s really an amazing story to learn.
@@quietus13 You sound ridiculous! Allow me to debunk you...
The regional carrier was still representing United, the flight was marketed as a United flight, and as a result it all reflected poorly on United. Farming out to the regionals while having them operate under an Express/Connection/Eagle banner is a double-edged sword; while it may appear seamless to John Q. Air Traveler, it's the mainline that takes the heat in the public eye when the regional messes up. (It didn't help that CEO Munoz sent an email to those Republic agents and crew, congratulating them as if they were his own.)
Being a "ridiculous asshat" is no justification for police brutality; even if post-9/11 air travel in America is a paranoid security hellscape.
The "disgraced doctor having his license taken away" part has not been verified; supposedly there was another Dr. David Dao in Louisville, Kentucky that had his license pulled. Not only was this sloppy journalism dressed as an attempt to justify the actions of United and the Chicago Department of Aviation to the public, it was otherwise irrelevant to the main fact that an airline signed off on police brutality over a seating issue.
Go be an airline corporate bootlicker somewhere else.
@@quietus13 The regional flight was still repping United and repped United poorly. Being an "overly ridiculous asshat" does not justify police brutality. Whether he was a "disgraced doctor" who "had his license taken away" was actually true, it was not relevant to the situation and was either sloppy journalism or a cope cooked up by United's marketing department. Bootlick harder.
But we want trains
I want ocean liners
@@Cruz474 sadly, true ocean liners will never come back.
Not unless the trains become economical.
Say what you want about flying but it’s cheaper, easier, and faster than the train. And for reference I have priced flights and train rides to Boston from the Philly area. It was $300 one way on the train and $100 round trip for the flight.
I’m sorry it’s not even comparable.
I would much rather fly
Trains? 😂 It's almost 2025 bro I want space planes.
As a Northeast resident, until they fix traffic and weather closures, that affect no other airports, at Newark I'm avoiding United like the plague, because Newark SUCKS.
Newark new terminal A is awesome
Oh i dread Newark, unfortunately one of the easiest to reach, tied with BWI.
I travel through Newark 10x per year and never had an issue. Takes me less than 10 min to go through TSA
Hey don’t bash where I live. Newark doesn’t even have an airport.
The closest airport is an Avelo/American hub. They don’t even have a United flight.😂
Newark is definitely a weak link in the United hub structure
United is part of Star Alliance. That places it on top of international flight relations. It's the only US airline in Star Alliance. Star Alliance has Lufthansa, SWISS, Austrian LOT Poland etc but also Singapore Airlines and Air China, Ethiopian, etc.
It also has All Nippon. Which means on a flight between San Francisco and Tokyo, you can book yourself on an All Nippon flight. All Nippon, as a Japanese airline, is known for their pleasant, deferential Japanese hospitality, of course. That's why you booked on All Nippon. But then you get into SFO, and find out that your All Nippon flight is actually on United, because Star Alliance conned you that much. Imagine booking a room at the Hyatt Regency, only to be told by the front desk clerk that "actually, your room is at the Motel 6".
@@stephancox9105 You see that from the flight number. What you experienced is named code sharing.
4 digit flight codes with an 8 or 9 in front is a code share flight - and if you click on details you will see the original flight number (in your case an UA.....) and/or "Flight operated by United Airlines".
This is pretty irrelevant now because of transferrable AMEX and Chase points. United almost never offers the best award redemption rate for international flights
... And here I am still playing "United Breaks Guitars." 😊
United offers the ultra cheap “Basic Economy” fare. The problem is with this fare is that families cannot easily be seated together especially ahead of time. On a recent flight I paid for an Economy Plus upgrade. Upon boarding I found a mother and two young children in my row. The mother pleaded with me to take her set in the rear so that she could sit with her children. I agreed and later mentioned the situation to one of the FAs. The FA offered that the scenario happens frequently and that the company needed to fix Basix Economy so as to accommodate families with young children. I offered this in feedback to UA after my trip. Crickets.
Fly Southwest. They allow families with young children to sit together.* Plus even their lowest fare includes checked luggage.
(*This is at present, but they are talking about overhauling their boarding system, so in the future it's possible they might add a seat selection fee like other airlines.)
I don't know much about United Airlines.
All I know is that
🎵🎶 *UNITED BREAKS GUITARS* 🎶🎵
hate the fact the United makes you check-in with front desk if you book economy.
U can use the app bro
They have recently changed this :)
No stock buybacks.
interesting how few comments are saying United is the best, whereas Delta video would have a ton of loyalists saying they're no. 1. Delta has built a way better brand that will take a long time to catch up to
I don't feel like getting dragged off a plane due to overbooking. I think Im going to pass on this one.