This was a very enlightening review. I have had Vivint for 4 years & was never shown things you covered in this video. I don't have all the smart devices you do hooked up so this was great to learn other features I may think about adding. Thanks for putting in so much time explaining & showing all these features. I never knew I could see weather on this thing. You are definitely right about cost, prior to installation I was quoted one price, when I got the bill after installation it was twice that price!! They could never fix that issue, live & learn!
@@thedavisathome9637 the only thing I didn't like is that they didn't tell me that it was going to cost $155.00 per month for the first three months to pay off the system itself which I would have liked to have known.
This is a very informative video, I really appreciate your honesty and am glad I watched it! I’ve been on the fence with different companies like Simplisafe, ADT, and Brinks. But it looks like I’m going with Vivint! Quality is unmatched!
That was an awesome homeowner review. Very informative and lucid. I even enjoyed your wife chiming in, making the review very pleasant. I have an appointment tomorrow to have the Vivint security system installed at my home. Your homeowner review made me feel even more confident that I have made the right choice.
I agree, good job on your review, informative & on point on with system functionality & occasional on some customer service but good system support, Esp with Senior/Lead Techs w/ issue resolution
THANK YOU! THANK YOU! THANK YOU! This video was truly needed - a real home user sharing their experience with Vivint. Plus, a smart new home owner doesn't want to be burdened with DIY home security, I've done so in the past and it is exhausting! Yes, Vivint is pricey, but you get what you pay for and your peace of mind deserves 'white glove service'. Can part 2 include integrating with z-wave capable products? Thank y'all again for this content 🙏🏾
Thank you so much for the great feedback, hearing things like this is very encouraging because we want to make sure our content provides some kind of value. Regarding the Z-Wave capable products for part 2, we actually just uploaded that video today already before seeing your question but for sure can look at adding this to a future smart home video
Exactly! I always tell my customers who ask why were priced higher than others that it’s the same reason you buy an iPhone instead of a flip phone. Because it does more and it’s the best. Personally any time I’ve tried to save money going with a cheaper option I’ve always regretted not going with what I really wanted.
I never comment on videos but man.. You’re review was 10/10. We’re currently also building a new house and have been back and forth on security companies but you’ve made my mind up. Thank you!!
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
Thanks for sharing. This was a lot of great information. My husband and I are looking for a good security system for the outside of our home. So we will definitely look into this as an option.
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
You are so right especially about the prices, I got my cameras June 30th 2022, I paid $2,267 in full for only 2 outdoor cameras, 3 door sensors and 1 motion sensor and they never worked properly from day one. They did not allow me to cancel within my 3 day period they have been stringing me along, and today is July 12th which is the 3rd time I had an appointment for them to come install new cameras, 2 times they didn't come they had excuses, now today they was supposed to come install new camera from 12noon - 4:00pm and it's now 5:19pm. I am so disappointed with Vivint with how my issue have been handle.
What city are you in? Sometimes Vivints technician situation in certain cities isn’t the best, typically if you are located outside of the major cities in your state. But the system itself is amazing, but only if you have good wifi. If your wifi isn’t good, I would not recommend Vivint. It’s a powerful system, so you need good enough wifi to run it with no issues.
If your wifi is really good and you still have issues, then your panel is most likely a little too far away from where your cameras are installed outside the house. If there’s too much distance between the panel and the cameras, that can affect the efficiency of the system. If you think that might be the case, ask them about reconnecting your cameras using the PLC connection. That makes the cameras think they are hardwired to the panel, instead of being connected over Z-wave.
I had a similar experience. First of all for the amount of money it costs, the warranty should cover more than 3 months. Secondly, when you do get them to come out it's like pulling teeth or doesn't happen at all.
Great informative video. We just bought a house and thinking of using Vivint. I appreciate honest reviews like this one. Thank you. Going to watch your Pt 2 now.
Hello. Great review. I recently bought a home and the previous owner had a vivant system so I was looking into their service offerings. This was a great and informative video and I appreciate you and your wife taking the time to provide this honest feedback. Question I have is about power outages. If your home experiences a power outage does the system still work?
Yes it has a battery back up and uses a cellular connection while your Wi-Fi is down. I don’t think the battery will last days but at least several hours for power to come back up
@@trentonedwards8203 is correct. It has decent enough backups battery if you lose power and do not have a backup generator. And it uses AT&T as the cellular backup. Something to consider if it does not work well in your area. Also, They ONLY give you 3 days to change your mind once it is installed unless you work something out with your equipment rep beforehand. That's not enough time to learn all the small things that may be deal breakers for you. And they know that.
Great Video!! I have the same issue with my Doorbell going off line as well. But my Technician was and still is great. I got great info from your video. Thank you
Glad I spotted your video. I am about to have appointment with technician next month to add Vivint security and I did do research on all the securities out there. I am looking more on monitor water leaks and monitoring gas leaks and glass breakage. I definitely won't use the outside camera considering I going to have a video doorbell alert. I live in end unit townhouse so no thanks to outside camera. I glad that the hub can be remove because I live in a 3 levels. I definitely do not want to be under contract either. Thanks for the sharing. I did read other people post and I am glad the glitches have been resolved except the smartphone is a little buggy.
The Smart lock works great, but just heads up: if you happen to loose electric &/or power off for a repair, the panel will still guard your home (via battery backup) BUT Smart lock will go off line from your panel & app/ No worries: (You can manually use your lock & reset it by sliding Vivint hub/panel off wall mount & remove backup battery for only 30sec , reinsert it & properly slide panel back onto mount..your panel will then reboot then your Smart lock will work fine again 👍😉
I agree, Luv my Vivint Sys..Nice features & functionality with my system in my Apt .. Pls see my heads-up on the Smart lock after power outage, but easy to fix
Sorry I keep stopping the video, your video is good thank you. Yes you are right I have talked to 11 people at Vivint and I kept feeling like they all really didn't know how to get my problem resolved, I asked where is the company located in my area? they said the company is in Utah, I asked but where is the equipment kept? the person said the technician allow to order his kits for his appointments. I asked those questions because was not understanding why they was giving me a hard time about replacing my cameras especially after finding out on the very first day that the cameras I have had just been uninstalled from another customer's home, because all of her recordings was still on my Hub. Even the one when he rang her doorbell and said hi, I'm so and so, I'm here to uninstall your cameras, that was on the same day a few hours before he installed had my cameras.
I needed to see this prior to my install. I had a utility concierge call to help with my move and utility set up. I knew a security system was important to me and would also save money on my home insurance. I am concerned about equipment costs and contract since she was very vague, only mentioning my initial 39.99 I paid that day and the 49.99 per month following. She did mention it's 19.99 after 5 years. I'm assuming because the equipment is paid for at that point? Any additional info about cost would be greatly appreciated. Thank you!!!!
You’ve got that right! Your monthly payment of $49.99 is both your equipment payment of $29.99 each month, and $19.99 for your monitoring. The equipment pays itself off after 60 months. You can pay off your equipment portion sooner if you’d like with no penalty, and can cancel with no cancellation fee. If you qualified for our Citizens Line of credit, then your equipment is financed at 0% so there’s no rush in paying off the equipment sooner than later if your worried about paying interest. 👍🏼
Hi, how much did you pay for the equipment out front so you don’t have to be in the contract with vivint We about to install with them a smart hub, 3 doors sensors, 5 windows, 3 motions smoke, doorbell, 2 outdoor spotlight, I calculated pay out total $3,700
I been having problems with hearing the doorbell from any of the rooms. the volume is all the way up and still can't hear it. Is there a device i can get to put in other rooms to help
Awesome review man. I'm on the fence between Vivint and ADT now. I also don't want to go under any contracts and also will pay off all upfront. ADT is exactly half price in compare of Vivint with same equipment and lock in 3 years contract and with Vivint is twice more money but no contract and also $10 more monthly monitoring price. I don't consider security system as fancy things and I'm treating it like insurance. You sure don't want to use it but pray to have better one when the time comes. It almost passed 6 months from your video and just wanted to know how do you like your system so far?
Thanks for the compliments and glad the review was helpful........we are still liking the Vivint system, strangely enough though, all the minor issues we mentioned in the video about some automations not working all the time are now working consistently ever since we uploaded this review so we've had zero issues so far now with the system itself but I have been noticing the app is a bit buggy, fore example, when checking cameras, every now and then the app may have a glitch then close, once I reopen it works fine. Hope this helps!
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
We have had Vivint for about 4 years and we have had nothing but problems since day one. Cameras are nice "at first".....but they constantly go offline all the time, Windows sensors problems, panel went black several times. Oh and let's not talk about the camera clips that don't playback or catch every movement. And each time the solution was for "us" to troubleshoot. They would walk us through having to unplug the panel, take a screwdriver and take the battery out (long process) to restart the system. I was upset because I felt I shouldn't have to work this hard because I am not a technician & it ws their faulty system not working but they refused to send someone out free of charge until we did this. After about 8 or 9 times of the same issue, several complaints, manager callback request, 6 or 7 billing credits for my "inconvenience", they finally said they figured out the issue. But guess what??? I still have issues! I am just waiting for March when my contract is over to cancel. I pray your experience is 1000x better than mines!❤
Oh wow that's crazy but can't say I am too surprised. As mentioned in the video, it was a headache being on the phone with them and not having the account issue resolved right away. Haven't had any camera offline issues since the doorbell after initial install but will definitely be on the lookout so thanks...........sorry you've had to wait 4 years with a product that's not working for you, this is why I don't like contracts.
I wish I had found your new home building experience videos this past summer. In the process of getting a Ryan Home built, but I’m at the finish line - close in early Jan 2022. Also, I like the review of the alarm system as well. Integration with Google Nest and the garage door opener are requirements for me.. I’ll probably do the front door lock as well.
Hi Kenny, am sorry you didn’t find us earlier. Big congratulations on your new home. We are so excited for you. Wishing you the best of luck feel free to reach out with any questions or suggestions thank you for watching
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
Do do it y’all! I watched this video and others on Vivent, got hype, purchased it and loved it until it started acting up. I’m about to cancel my service. I just heard others’ stories about it being a nightmare trying to do so though.
Sorry to hear you're having issues with it.......We've had ours since last September and not had any significant issues so far, is it perfect? No, as mentioned in the video we have seen things here and there but its not consistent.........I've also heard stories about being difficult to cancel but thats down to if you have a contract term with them or not. This is actually one of the main reasons we opted not to go into a contract with Vivint because some people said its great others say its trash so I wanted to be sure we could exit easily if needed. Hope all goes well for you and thank you for watching.
you can ask to send a tech out, just ask for the loyalty department. and if you do decide to cacnel make sure you send in the notice of cancellation or ask about that or your services will not be cancelled
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
Thank you so very much for your video! I had the exact same experience on pricing...my orginal price was the lowest; however, after speaking to two others since, my price has nearly doubled. I guess the final price will lock in after we meet with the installer in the next week or so.
Hello. So is it worth keeping contract or no, are they worth it?? Excellent an very informative video!! Thank you an thank you for your timely response
I personally do not like contracts so if you can afford to avoid it then do that in my opinion. Once you in the contract if you end up not happy then you'll end up fighting tooth and nail trying to get out of it
Great video! My home is a new construction and heard you say yours was too. Drywall has not been put up yet. My GC advised that I should reach out to a security company now so that they can earmark placement for the outdoor cameras. When calling Vivint customer service, you're speaking with Sales People (young and unexperienced as everyone as mentioned) not technicians. They told me that they don't send technicians out until the construction is completely done. I understand that they're able to install everything once the drywall is up because obviously not everyone is working with a new construction...but I would imagine that there are some benefits of being able to layout the wring ground work before the walls go up. Just wondering if you installed after the construction was done or if anyone has any insight on this....Thanks!
Can be somewhere below 1K right upto 2K plus......... It depends on many factors such as your equipment selections, are you paying upfront with no contract? Or your doing a payment plan with a contract, of course doing a contract = reduced equipment price. As mentioned in the review, their pricing is very confusing, one person will tell you one price then you'll hear something different from another.
How is your Vivint system today using the “app” and overall functionality with the recent update? I’ve been hearing a lot about how the app crashes and you have to close and reopen the app often.
Very good video and yes it is long. I’m scheduled for installation next week and listening to you, I’m hesitant. You got me thinking. Being on the phone x1 hour and not resolved is the situation with current security company (not home automation either). $ part, I have received different prices. Sounds like overall you are satisfied with your system? Yes? Guess I should watch part 2! Thanks my British Brother! No I am not British.
Vivint is not a new company. I was a tech for them for 2006-2010. They use to be APX. The equipment is quality but they hire kids and people who don't know shit about resolving issues. They are expensive and they don't always have reps with the best integrity. They have many pluses, you just have to think before you sign in blood
Interesting, I didn't know that......thanks for sharing. But yes I agree, it seems the people they hire or not that great at resolving issues at least from my experience too.
Thanks mate for doing this video I am in the process of looking at their system my aunt and nephew have the system and I really liked it but you’re right as far as the pricing everybody I talk to is been a different price anywhere from 4000 and then last guy I talk to down to 2000 a little under two but that was a key points you made about the time the camera so I got a call them back to see if they are giving me the old cameras as you mention but appreciate you brother long live the king
What a great update all the information you gave in your video my question is you have one camera for inside of your hold house only or two you said because you can move the camera from one floor to the other floor and put it in different spots and did you put four cameras on the outside of your house in corners or only at the front and the garage area and back porch
It's down to you and your preference on how many cameras you need/want but the Vivint tech does walk around your home to scope out best places to put your cameras that cover large areas of detection zones and will provide advice, also, because the flexibility with the indoor camera some people don't feel the need to get multiple because it can be moved around or mounted to a wall, the system is expandable so you can always start with one then purchase more later down the line if needed
So you chose Vivint over ADT even though ADT offered the same exact package for HALF the price of Vivint? I'm confused as to why you chose the more expensive company then.
Yes indeed I did........first of all even though ADT was cheaper in terms of equipment , it still required 5 or 7 year contract, which as stated in the video, I wanted no part of any contracts. If I took that option with ADT I would be stuck with them for that contract period unless I buy my way out, which I am sure would work out the same as paying Vivint upfront cost or close to it. Secondly, I prefer the technology Vivint had to offer over ADT so already had my mind up regardless. Besides, if I was so concerned about which is cheaper I would of just gone with the much cheaper DIY options. Its all about whats important to you , price, technology, reliability the list goes on
@@thedavisathome9637 I see. Thank you for your response. I'm currently trying to decide myself and what I found so far is that Vivint is really expensive. Much more than I thought it would be. That is to say, they explained to me that if I do not want a contract then, as you said in video, I have to buy my equipment up front. Which is just under $3k. OR I can pay half and take out a LOAN, for the amount that is owed and they do a soft and hard inquiry etc etc. So it isn't a financing option but a loan as he explained it to me. And that of course is how you end up in a "contract" like situation. So price considering, I'm still looking around. I don't want any contracts either and I know there are other cheaper DIY options but I'm still on the fence. So... Off to part 2 of your video, lol. Btw I had a similar experience with customer service today and I haven't even made a decision yet.
Yeah I hear you, It's alot of money to payout upfront.......just take your time and continue to research on other options. You could also consider starting with less equipment then adding more later down the line if you do end up liking Vivint, you probably would have to pay for installation cost when you do add more stuff but just something to consider if there is nothing else out there you like.
I’m going to start a new job soon out of state while my family stays home and I’m looking at Vivint. Looking at complaints I’m getting worried 😧 i already have ring but i want something that will work even if lights go out and the best for my family so they feel secure while I’m gone
I hear you, I definitely had the same reservations with Vivint but still went with them because I prefered the technology they have over ADT, even though people complain it doesn't work or only works for a while then stops working I decided to take the risk because their experience may not be mine. For me, I can honestly say we've had ours for about 5 months now and not had any major issues to cause any concern so far
I’m a sales rep for Vivint, I always put it like this. Let’s say there’s a new steak house in your area, with some bad reviews saying the steaks aren’t too great. Would you rather read the reviews and let it decide your decision or would you try it for yourself? Any company you look at will have at least a few bad reviews.
at least when you try the steak house and don’t like it, you just don’t come back, not the same with vivint, if you try and don’t like it you still have to stay in contract for 60 months
Thanks for the video! I'm looking at upgrading from ADT to Vivint and I felt pressure in making a decision at that moment and that turned me off a bit. Basically they told me I could upgrade my old ADT keypad panels and get my sensors working for $600. They then lowered it to $500 a month and a monthly of $42.25. This is for upgrading my system with no cameras, if I want to add their cameras, then it's more and my monthly goes up to $47. Still researching from my end.
Great review. I have vivint now in my rental home…. My new home custom home builder is charging me 15k for a different brand security set up and camera s…. I’m like hell no…. I’ll just transfer my vivint, already have 3 vivint cameras and sensors, I’ll just by the extra needed to cover a bigger house …. Will still be a lot cheaper than setting up with a new company
Yeah…. that contract thing is very important…. I got tricked into signing a 7 year contract…. So I kind of don’t have a choice but to stay with them till then
Yeah, we don't like contracts and also we wasn't sure if we would like Vivint based on the mixed reviews so wanted to make sure we wasn't stuck with them if we wanted to leave........7 years is long but at least you are happy it so far
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell. Then system your custom home builder is offering is probably worth every penny. You will regret keeping vivint
@@thedavisathome9637 there are no mixed reviews man. The bad reviews are the real deal. Only suckers who havnt opened their eyes yet and fake reviews have anything good to say about vivint.
You’re right the customer service don’t know what they’re doing. I said the same thing, do not put me in a contract. They are Incompetent. Their customer service is not good. I had to call several months to get a problem fixed, after they kept telling me they fixed it and they didn’t. After 5 months they fixed the problem and reimbursed me back my money.
Thank you! I've been over exhausting myself the past week looking for a home system my options left are safetocuh which wants me to sign a 5 yr contract just to get the free doorbell offer, adt which will give me a free doorbell and no money down but I hear there customer service sucks, and now I will reach out to see what Vivint has to offer
You're welcome, glad it helped to give you another potential option.........Just keep in mind Vivint customer service is also not that great based on our experience. Make sure to check the fine print with ADT because I believe they gave me a similar offer but required signing a contract to get it
I had someone come to my door to offer it. Told me I had 30days to try it and I could call and cancel it. Called before the 30days and they said the had to confirm with the sales rep. Never heard back and when I contacted them they refused to cancel it because they said they still didn’t have confirmation that the sales rep told me 30 days. That in it self makes me hate vivint.
Hello fellow Davis family! My family and I are looking into home security systems and I just spoke to a rep and to be honest, he was not friendly, or kind, or patient with me and the questions I have. I am looking at Vivint and SimpliSafe and it seems like he was turned off by that as soon as I told him. He quoted me 4x the amount of SimpliSafe. And when I questioned the pricing he was annoyed with me. Sorry, just doing my due diligence. Do you have a rep that you refer? I'd love to speak to someone who is professional and patient with me!
Hey! back at you fellow Davis fam.......sorry to hear you had a bad experience with the sales rep.......honestly, the sales rep I had was nice, but he deceived me by adding very old cameras rather than the latest ones I asked for and made it look like he was giving me a huge discount so I would not recommend him atall LOL! Vivint doesn't have the best reputation with their sales reps. I would suggest try calling again to speak to another one and see how that goes. SimpliSafe is definitely one of the best DIY security systems and was an option I too considered.
@@thedavisathome9637 Darn it... I was hoping you had a wonderful rep you could share. Not sure why they have to be so deceitful. I asked the Vivint guy if he was giving me the best price, as he knew I was comparing Vivint to SimpliSafe and he said yes, then I asked him about an Instagram promotion I saw and he said, oh no, I don't know about that and then said let me check, ohhh yeah, I can do that. It was so blatantly obvious he was done with me when I initially told him I was trying to figure out what system I wanted to go with.
@@DawnDavisBobDavis I suggest you look elsewhere to be honest. Unless you're dead set on this company and then only reason at this point would be because you can control your lights and thermostat etc from the panel or the app. The app only works well on Apple so if you have an android then it's a pain in the butt to get it to work. Constantly has to be closed and restarted. You can only use either a Google Nest or their own company thermostat so if you have another smart thermostat you're out of luck. In order to use the garage door equipment and cameras etc you have to use theirs and they charge $500 PER CAMERA. Do not let anyone lie to you and say different. Monitoring fee goes up $5-$10 bucks per additional camera you add on top of it. Really if you're already using smart home stuff and using the app then the fact that they have smart home integration is not a huge deal. Especially when you're obligated to use only those 2 brands. They're way too expensive for nothing. Especially when compared to ADT or other reputable companies. Use IFTT if you want to truly control it all on one device. Or your basic Apple or Samsung etc smart home apps. OH BTW, THE WALL PANEL IS HUGE FAT AND UGLY FOR NO REASON. A true eye sore on the wall. Too many reasons on top of the already ridiculous price they charge are why I am cancelling. Not to mention a huge electrical issue they caused at install and made very little effort aside from empty words, to fix it. I see no real reason why you go with them at this point. Maybe in the future when they get better looking stuff, better reliable customer service, and more fluid smart home integration with products. On top of everything else. Not to mention, if you do not want a contract you have to pay it all upfront and it still costs way more than all other companies. If you are ok with a contract you end up paying 3-4 times more money over time. Ex: $1200 upfront or $3000-$3500+ with a contract loan and hard credit inquiries. And that's just for a few items of equipment mind you. That's a very basic set-up. See for yourself. Oh and I forgot to mention here as well. You pony get 3 days to decide if you want to stay with them once it is installed. Unless you work out something with your equipment rep before install or have a huge issue like I did with the dangerous electrical problem.
@@DawnDavisBobDavis hey Dawn, don’t ask me how I stumbled on your comment… lol but I’m a senior sales manager with vivint and have been with the company for 8 years. I apologize for your poor experience with the rep you spoke with, a lot of our direct to home reps especially are seasonal employees that are usually just college kids trying to make some money during their summers while their off from school. If you haven’t already made a decision on a system, I’d love to help get some of your questions answered tho and see if we’re a good fit for you! If you want to set up a time to chat, let me know!
I just got my service and having trouble with getting notifications on my phone. I don’t get any. I turned them on on my phone settings and the app and still nothing?!?
Great info--thanks for sharing. I'm curious--how did they put you in a contract without you signing any contract? Also, are you comfortable sharing how much you paid for installation and the monthly fees?
Good question, I didn't sign anything outside of the original terms agreed to. When finally speaking to a competent person I was told I had 2 accounts in 4 year contract and a whole mess was caused that he needed to fix ASAP, I guess he clearly he seen the previous people I spoke to did something they shouldn't have........in regards to what we paid for installation, it was waived by the salesperson, I think this was because we were paying for equipment upfront. I believe usually its $99. Our monthly fees is discounted due to the mess that was caused so it's somewhere under $40 for monitoring and miscellaneous fees.........thanks for watching!
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
Great information, thank you for sharing.. Your Channel is an inspiration, we are building a new construction home now and we will be sharing the process.
So our house comes with some smart technology but I need to check to see how much of it is included if we don’t have this I’ll look into Vivint, we’ve had ADT and it’s not been great, so I’m glad to see another example of what’s possible.
We moved into a home with an existing Vivint system we are not under a contract but cameras still work and show who’s at door the arm system somehow got activated we don’t know PIN number to turn off every time we open door the alarm sounds 6 beeps Any ideas on how to change 4 digit pin code so I can turn off.
Not sure, you could try a default pin like 0000 or 1234 but most likely the one currently on there is what the previous owner set. Your best bet is to probably speak to Vivint and see what they can do to help or if you have a way of contacting the previous owner to get the pin from them
@@thedavisathome9637 thanks for your reply I have contacted realtor she is gonna contact previous owners for pin. As for Vivint when I called them they wanted me to get under a new contract fr $49 a month for one year.
Glad to hear you have a way to contact the previous owner.........can't say i'm surprised Vivint tried to capitalize off the situation by trying to get you to sign up with them LOL!
is it true Vivint can be easily hacked, ex: the outside cameras. I've heard great things about Vivint but also heard about how their cameras can be easily hacked
Yea feel like the people that call your don't can't answer questions about their camera system. It's all about a rush rush purchase without the questions you ask being answered.
A senior with no wifi. Can they set me up with monitors and a loud blast if they get triggered. No landline, but cell phone.??????? Wifi is a big monopoly where I live and not affordable. Had ADT 7 years ago with a landline. Expensive....
Depending on how many people in your household and what you use the internet for, anything above 50Mbps should be ok. I think most internet providers start from around 100Mbps these days.
I looked into this system and were TOO many negatives for me! First off is the equipment costs and the "professional" installation that is REQUIRED at additional costs. Next, 3months from now if you want to "add" something to this system it again REQUIRES "professional" installation at added cost every time you want to "add" something plus the cost of whatever device you want to add! If something fails in the system again it REQUIRES a "professional" to come out (whenever one is available) and your system could be completely "down" for several days again at additional costs. Lastly, if you discover this "system" is NOT for you and want to cancel be prepared to pay HUGE-HUGE fees to cancel. The LAST nail in the coffin was the monthly operating costs at $50-55+ a month! WAY TOO EXSPENSIVE and is NO better than ADT which "bends-you-over" at every turn where there are MANY other options out there that have NO contracts, NO cancelation fees and are WAY less a month for the SAME protection at 24/7monitoring, smoke, CO2, and glass breakage, multiple camera coverage, and provides cellular backup! At $55+ a month added up over 10years this is NOT acceptable to pay when the same can offered elsewhere for MUCH less! I had ADT and dumped them like a "bad habit" when my "contract" was up as they got greedy and service SUCKED! You NEED to "look" into those "hidden" fees and cancelation costs before you "buy" any system! You'd be surprised how MANY people do not consider this and pay through the A$$ in the end! This is how ADT and Vivint make their MONEY! I won't "play" that game anymore!
Thanks for you comments, yeah you definitely need to look at the hidden fees........I can only speak from our experience, we didn't have to pay the initial installation so I guess that all depends on what deal is going on at the time or the sales person you speak to because they waived it for us. Also because we paid equipment upfront and have no contract, we are on a month to month with no cancellation fee. They are expensive, there is no denying that and there is plenty of cheaper options out there especially with the DIY options.......it's all down to your preference and doing your homework, before signing anything.
@@thedavisathome9637 ; Month to month is the way to go in your situation with the NO cancelation fee and NO contract. They waved the installation fee as they make up for that with the monthly fees. It's nice to see this company "changed" its ways somewhat. The system does offer some really good features but for me the price was just too high.
Yeah the tech definitely sold me, the high price was a tough pill to swallow so I wanted to make sure we were not bound to them for years if we ended up not liking it or system doesn't work so I said a big N.O to contracts, because the reviews from real people are not the best. Only the "professional" review people really rave about them.........sooo about the monthly fees, ours is actually on the cheaper side because of all the mess ups they did that we mentioned in the video, not sure how long it will last but I have been watching it like a hawk!
@@thedavisathome9637 ; You did it "smart" I played it "stupid" when I re-activated an existing system in the home I bought that had ADT in 2005. It was outdated then and they would not update it without astronomical prices and kept jacking up the costs with no new features and then dumped them like a bad habit! This is why I am so against "contracts"! At least you have the option to "dump" it anytime! I was bound to 2years at that time and now I read ADT does 3year contracts now! Do you have backup cellular with your setup? This is where ADT was bending me over at that time but it's an important feature to have. My current system has cellular backup and it's a MUST for me. As you mentioned, is any system really "perfect"? Of course not! There are compromises to be made with any system.
Okay thank you for explaining, but I have a question the on that is facing you on the wall is it also a camera also?...and can it be set up as a camera as you stand in front of it like what I'm asking you yes it is the set for the system but can it also be used as a camera also?
Overall how would you rate each service? What are the key differences? Do you feel like you got the same equipment with ADT as VIvint or are ADT cameras too sensitive and you find yourself cutting them off?
A salesman just banged on my window in my mulch after dark saying he saw my lights on. He scared me to death. Wouldn’t tell me straight up who he was and was rattling off neighbors names. Creepy.
CPI was the WORST CUSTOMER EXPERIENCE we’ve had. Charged for parts not installed, system was offline for > year and demand $2,000.00 to cancel?! CPI is TERRIBLE
Hi I do have big trouble with this system my alarm goes off many times in the middle of the night 2 or times in the same night and l have to call and charge me for thisand that so that happened 3 or 4 times during those Weeks till on morning, afternoon at any time and) try to cancel and they told me that l couldn't until later 2025 or pay 500.00 for canceling besides 1.700.00 citizen loan for monitoring and friends l am into a mess l need help someone help me
Wow sorry to hear that.......The only thing I can suggest is if they are not resolving your problem with the system then maybe take your complaint to the Better Business Bureau or even tell them that is what you are going to do if they do not fix the issue.
what you can do is ask for a tech to be sent out to try and fix the false alarm issues, something else you can do is ask them for a copy of your contract and you can try to do a signature dispute.beware though, vivint does do a pre intall survey which is avidoe showingyou agreeing to certain things, but either way you can try!
I had ADT and it was an awful service. Then heard about Vivint and have been with then for about 3 years now and I love it.
Same!! Good stuff 👍🏼😎
@@MikeJ2525 How is it going?
@@OptimisticSeventhe system has held up great the last two years! Lovin it.
This was a very enlightening review. I have had Vivint for 4 years & was never shown things you covered in this video. I don't have all the smart devices you do hooked up so this was great to learn other features I may think about adding. Thanks for putting in so much time explaining & showing all these features. I never knew I could see weather on this thing. You are definitely right about cost, prior to installation I was quoted one price, when I got the bill after installation it was twice that price!! They could never fix that issue, live & learn!
Ok I watched the first 10 seconds of this video and I threw a like at it because the family togetherness was fabulous :D
All because of your video, I actually went out and called vivint and ordered a system! LOVE IT!!!!
Awesome 👏
@@thedavisathome9637 the only thing I didn't like is that they didn't tell me that it was going to cost $155.00 per month for the first three months to pay off the system itself which I would have liked to have known.
How is it going?
This is a very informative video, I really appreciate your honesty and am glad I watched it! I’ve been on the fence with different companies like Simplisafe, ADT, and Brinks. But it looks like I’m going with Vivint! Quality is unmatched!
Glad it was helpful!
I agree…55 deg is “coat, boots, scarf, cap, and glove” weather. 🥶
That was an awesome homeowner review. Very informative and lucid. I even enjoyed your wife chiming in, making the review very pleasant. I have an appointment tomorrow to have the Vivint security system installed at my home. Your homeowner review made me feel even more confident that I have made the right choice.
Fantastic am glad this helped. We love the system so far so am excited for you to get it too. Thank you for watching
I agree, good job on your review, informative & on point on with system functionality & occasional on some customer service but good system support, Esp with Senior/Lead Techs w/ issue resolution
How is it after having it now in your home? I just ordered my system for my new home and it get's installed next week. Thanks.
Great video! I just purchased a home so I am researching about home security systems!! Thank you for taking the time to do this.
Welcome I’m glad it was helpful
THANK YOU! THANK YOU! THANK YOU! This video was truly needed - a real home user sharing their experience with Vivint. Plus, a smart new home owner doesn't want to be burdened with DIY home security, I've done so in the past and it is exhausting! Yes, Vivint is pricey, but you get what you pay for and your peace of mind deserves 'white glove service'. Can part 2 include integrating with z-wave capable products? Thank y'all again for this content 🙏🏾
Thank you so much for the great feedback, hearing things like this is very encouraging because we want to make sure our content provides some kind of value. Regarding the Z-Wave capable products for part 2, we actually just uploaded that video today already before seeing your question but for sure can look at adding this to a future smart home video
Exactly! I always tell my customers who ask why were priced higher than others that it’s the same reason you buy an iPhone instead of a flip phone. Because it does more and it’s the best. Personally any time I’ve tried to save money going with a cheaper option I’ve always regretted not going with what I really wanted.
Thank you. This was very informative. I appreciate your honesty in the telling of the pros and cons.
I never comment on videos but man.. You’re review was 10/10. We’re currently also building a new house and have been back and forth on security companies but you’ve made my mind up. Thank you!!
Thank you so much it means a lot. We hope you are Able to get what works for your family. Congratulations on the new home. Blessings
If you are still looking to get a system I could help you out getting a discount on it
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
@@dustyhess9967
I would love the system but the price is Soooo high! How do I go about getting a discount?
Thanks for sharing. This was a lot of great information. My husband and I are looking for a good security system for the outside of our home. So we will definitely look into this as an option.
Awesome thank you. Am glad the information was helpful. Let me know if you have any questions
Vivint is the best
Are you still looking into getting a vivint system?
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
You are so right especially about the prices, I got my cameras June 30th 2022, I paid $2,267 in full for only 2 outdoor cameras, 3 door sensors and 1 motion sensor and they never worked properly from day one. They did not allow me to cancel within my 3 day period they have been stringing me along, and today is July 12th which is the 3rd time I had an appointment for them to come install new cameras, 2 times they didn't come they had excuses, now today they was supposed to come install new camera from 12noon - 4:00pm and it's now 5:19pm. I am so disappointed with Vivint with how my issue have been handle.
What city are you in? Sometimes Vivints technician situation in certain cities isn’t the best, typically if you are located outside of the major cities in your state. But the system itself is amazing, but only if you have good wifi. If your wifi isn’t good, I would not recommend Vivint. It’s a powerful system, so you need good enough wifi to run it with no issues.
If your wifi is really good and you still have issues, then your panel is most likely a little too far away from where your cameras are installed outside the house. If there’s too much distance between the panel and the cameras, that can affect the efficiency of the system. If you think that might be the case, ask them about reconnecting your cameras using the PLC connection. That makes the cameras think they are hardwired to the panel, instead of being connected over Z-wave.
Wow that's a lot of money spent on nothing,you shoukd look into DIY for the money you spent you could haven gotten a top notch system.
I had a similar experience. First of all for the amount of money it costs, the warranty should cover more than 3 months. Secondly, when you do get them to come out it's like pulling teeth or doesn't happen at all.
When you pay for the system in full do you still pay a monthly fee for the monitoring of the home? And how much if so? Thanks
Great informative video. We just bought a house and thinking of using Vivint. I appreciate honest reviews like this one. Thank you. Going to watch your Pt 2 now.
You will love it. Just had mine installed
Hello. Great review. I recently bought a home and the previous owner had a vivant system so I was looking into their service offerings. This was a great and informative video and I appreciate you and your wife taking the time to provide this honest feedback. Question I have is about power outages. If your home experiences a power outage does the system still work?
Yes it has a battery back up and uses a cellular connection while your Wi-Fi is down. I don’t think the battery will last days but at least several hours for power to come back up
It’s actually 48 hours of battery life after an outage
@@trentonedwards8203 is correct. It has decent enough backups battery if you lose power and do not have a backup generator. And it uses AT&T as the cellular backup. Something to consider if it does not work well in your area. Also, They ONLY give you 3 days to change your mind once it is installed unless you work something out with your equipment rep beforehand. That's not enough time to learn all the small things that may be deal breakers for you. And they know that.
Had mine installed today. Worth the money I paid in my opinion. Top tier install quality 4K cameras and good monitoring service.
@hoi hoi so? What’s your point? Don’t use cameras? What stops criminals?
@@jennifer801 357 magnum that’ll stop em.
@@kennethbrown1719 😂😂 True
But I meant what will deter them.
I’d rather not kill someone.
Hey man thanks for the video! I'm also British and living in the US and was looking into Vivint, so this was super helpful!
Had mine installed a week ago. Love mine.
Excellent video! Thank you very much for sharing, it helped me a lot with deciding what system to go with.😀
Glad it was helpful! Thank you for your comment!
Great Video!! I have the same issue with my Doorbell going off line as well. But my Technician was and still is great. I got great info from your video. Thank you
Thank you so much we are glad it was helpful
Glad I spotted your video. I am about to have appointment with technician next month to add Vivint security and I did do research on all the securities out there. I am looking more on monitor water leaks and monitoring gas leaks and glass breakage. I definitely won't use the outside camera considering I going to have a video doorbell alert. I live in end unit townhouse so no thanks to outside camera. I glad that the hub can be remove because I live in a 3 levels. I definitely do not want to be under contract either. Thanks for the sharing. I did read other people post and I am glad the glitches have been resolved except the smartphone is a little buggy.
The Smart lock works great, but just heads up: if you happen to loose electric &/or power off for a repair, the panel will still guard your home (via battery backup) BUT Smart lock will go off line from your panel & app/ No worries: (You can manually use your lock & reset it by sliding Vivint hub/panel off wall mount & remove backup battery for only 30sec , reinsert it & properly slide panel back onto mount..your panel will then reboot then your Smart lock will work fine again 👍😉
Great info, thanks for sharing!
So many good features. Thank you for sharing your knowledge. I appreciate your honesty about the good and bad things about this system.
You are so welcome! Thank you for watching
I agree, Luv my Vivint Sys..Nice features & functionality with my system in my Apt .. Pls see my heads-up on the Smart lock after power outage, but easy to fix
Sorry I keep stopping the video, your video is good thank you. Yes you are right I have talked to 11 people at Vivint and I kept feeling like they all really didn't know how to get my problem resolved, I asked where is the company located in my area? they said the company is in Utah, I asked but where is the equipment kept? the person said the technician allow to order his kits for his appointments. I asked those questions because was not understanding why they was giving me a hard time about replacing my cameras especially after finding out on the very first day that the cameras I have had just been uninstalled from another customer's home, because all of her recordings was still on my Hub. Even the one when he rang her doorbell and said hi, I'm so and so, I'm here to uninstall your cameras, that was on the same day a few hours before he installed had my cameras.
Thats hilarious, you must feel a bit like a voyeur after that 😅
I needed to see this prior to my install. I had a utility concierge call to help with my move and utility set up. I knew a security system was important to me and would also save money on my home insurance. I am concerned about equipment costs and contract since she was very vague, only mentioning my initial 39.99 I paid that day and the 49.99 per month following. She did mention it's 19.99 after 5 years. I'm assuming because the equipment is paid for at that point? Any additional info about cost would be greatly appreciated. Thank you!!!!
You’ve got that right! Your monthly payment of $49.99 is both your equipment payment of $29.99 each month, and $19.99 for your monitoring. The equipment pays itself off after 60 months. You can pay off your equipment portion sooner if you’d like with no penalty, and can cancel with no cancellation fee. If you qualified for our Citizens Line of credit, then your equipment is financed at 0% so there’s no rush in paying off the equipment sooner than later if your worried about paying interest. 👍🏼
Hi, how much did you pay for the equipment out front so you don’t have to be in the contract with vivint
We about to install with them
a smart hub, 3 doors sensors, 5 windows, 3 motions smoke, doorbell, 2 outdoor spotlight, I calculated pay out total $3,700
I been having problems with hearing the doorbell from any of the rooms. the volume is all the way up and still can't hear it. Is there a device i can get to put in other rooms to help
Awesome review man. I'm on the fence between Vivint and ADT now. I also don't want to go under any contracts and also will pay off all upfront. ADT is exactly half price in compare of Vivint with same equipment and lock in 3 years contract and with Vivint is twice more money but no contract and also $10 more monthly monitoring price. I don't consider security system as fancy things and I'm treating it like insurance. You sure don't want to use it but pray to have better one when the time comes.
It almost passed 6 months from your video and just wanted to know how do you like your system so far?
Thanks for the compliments and glad the review was helpful........we are still liking the Vivint system, strangely enough though, all the minor issues we mentioned in the video about some automations not working all the time are now working consistently ever since we uploaded this review so we've had zero issues so far now with the system itself but I have been noticing the app is a bit buggy, fore example, when checking cameras, every now and then the app may have a glitch then close, once I reopen it works fine. Hope this helps!
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
We have had Vivint for about 4 years and we have had nothing but problems since day one. Cameras are nice "at first".....but they constantly go offline all the time, Windows sensors problems, panel went black several times. Oh and let's not talk about the camera clips that don't playback or catch every movement. And each time the solution was for "us" to troubleshoot. They would walk us through having to unplug the panel, take a screwdriver and take the battery out (long process) to restart the system. I was upset because I felt I shouldn't have to work this hard because I am not a technician & it ws their faulty system not working but they refused to send someone out free of charge until we did this. After about 8 or 9 times of the same issue, several complaints, manager callback request, 6 or 7 billing credits for my "inconvenience", they finally said they figured out the issue. But guess what??? I still have issues! I am just waiting for March when my contract is over to cancel. I pray your experience is 1000x better than mines!❤
Oh wow that's crazy but can't say I am too surprised. As mentioned in the video, it was a headache being on the phone with them and not having the account issue resolved right away. Haven't had any camera offline issues since the doorbell after initial install but will definitely be on the lookout so thanks...........sorry you've had to wait 4 years with a product that's not working for you, this is why I don't like contracts.
@@thedavisathome9637 Yes, hate contracts. And again prayerfully your experience will be much better!!!
Thank you!
I wish I had found your new home building experience videos this past summer. In the process of getting a Ryan Home built, but I’m at the finish line - close in early Jan 2022. Also, I like the review of the alarm system as well. Integration with Google Nest and the garage door opener are requirements for me.. I’ll probably do the front door lock as well.
Hi Kenny, am sorry you didn’t find us earlier. Big congratulations on your new home. We are so excited for you. Wishing you the best of luck feel free to reach out with any questions or suggestions thank you for watching
@@thedavisathome9637 Thank you!!!
@@punchiechalmers message me I’m a vivint sales rep
Thanks for the video! Very informative. What happens if there is a power outage? Does the hub still work properly?
Yes it does with the battery backup
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
Do do it y’all! I watched this video and others on Vivent, got hype, purchased it and loved it until it started acting up. I’m about to cancel my service. I just heard others’ stories about it being a nightmare trying to do so though.
Sorry to hear you're having issues with it.......We've had ours since last September and not had any significant issues so far, is it perfect? No, as mentioned in the video we have seen things here and there but its not consistent.........I've also heard stories about being difficult to cancel but thats down to if you have a contract term with them or not. This is actually one of the main reasons we opted not to go into a contract with Vivint because some people said its great others say its trash so I wanted to be sure we could exit easily if needed. Hope all goes well for you and thank you for watching.
you can ask to send a tech out, just ask for the loyalty department. and if you do decide to cacnel make sure you send in the notice of cancellation or ask about that or your services will not be cancelled
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
Thank you so very much for your video! I had the exact same experience on pricing...my orginal price was the lowest; however, after speaking to two others since, my price has nearly doubled. I guess the final price will lock in after we meet with the installer in the next week or so.
Hello. So is it worth keeping contract or no, are they worth it?? Excellent an very informative video!! Thank you an thank you for your timely response
I personally do not like contracts so if you can afford to avoid it then do that in my opinion. Once you in the contract if you end up not happy then you'll end up fighting tooth and nail trying to get out of it
So if you paid off for the equipment out front, and down the line, you cancel with vivint, can you use all that equipments with other security company
I would like to know why there is NO HANDBOOK to help a customer understand the working of the system and options controls.
Great video! My home is a new construction and heard you say yours was too. Drywall has not been put up yet. My GC advised that I should reach out to a security company now so that they can earmark placement for the outdoor cameras. When calling Vivint customer service, you're speaking with Sales People (young and unexperienced as everyone as mentioned) not technicians. They told me that they don't send technicians out until the construction is completely done. I understand that they're able to install everything once the drywall is up because obviously not everyone is working with a new construction...but I would imagine that there are some benefits of being able to layout the wring ground work before the walls go up. Just wondering if you installed after the construction was done or if anyone has any insight on this....Thanks!
I have vivint for several years love it please pay equipment cost upfront best way
Yep I agree.......we love it too so far
Well how much does it cost. That's pretty important for those of us wondering what to purchase. Thanks in advance
Can be somewhere below 1K right upto 2K plus......... It depends on many factors such as your equipment selections, are you paying upfront with no contract? Or your doing a payment plan with a contract, of course doing a contract = reduced equipment price. As mentioned in the review, their pricing is very confusing, one person will tell you one price then you'll hear something different from another.
Being a year later… how do you like your system? My husband and I are moving into our new home this weekend and I’m looking into Vivint.
No issues so far but Ash should be doing a review soon
How is your Vivint system today using the “app” and overall functionality with the recent update? I’ve been hearing a lot about how the app crashes and you have to close and reopen the app often.
Very informational. Thank you!
Thank you so much, this is good information because we are thinking of getting Vivint.
Glad it was helpful!
Thank you. I want to add light automation to my Vivint system but have not seen it until now.
Great to hear, glad it was helpful and thank you for watching!
Very good video and yes it is long. I’m scheduled for installation next week and listening to you, I’m hesitant. You got me thinking. Being on the phone x1 hour and not resolved is the situation with current security company (not home automation either). $ part, I have received different prices. Sounds like overall you are satisfied with your system? Yes? Guess I should watch part 2! Thanks my British Brother! No I am not British.
Vivint is not a new company. I was a tech for them for 2006-2010. They use to be APX. The equipment is quality but they hire kids and people who don't know shit about resolving issues. They are expensive and they don't always have reps with the best integrity. They have many pluses, you just have to think before you sign in blood
Interesting, I didn't know that......thanks for sharing. But yes I agree, it seems the people they hire or not that great at resolving issues at least from my experience too.
Thank you I'm thinking about getting it
Agreed, 55 is coat weather!
I know right?!
Thanks mate for doing this video I am in the process of looking at their system my aunt and nephew have the system and I really liked it but you’re right as far as the pricing everybody I talk to is been a different price anywhere from 4000 and then last guy I talk to down to 2000 a little under two but that was a key points you made about the time the camera so I got a call them back to see if they are giving me the old cameras as you mention but appreciate you brother long live the king
What a great update all the information you gave in your video my question is you have one camera for inside of your hold house only or two you said because you can move the camera from one floor to the other floor and put it in different spots and did you put four cameras on the outside of your house in corners or only at the front and the garage area and back porch
It's down to you and your preference on how many cameras you need/want but the Vivint tech does walk around your home to scope out best places to put your cameras that cover large areas of detection zones and will provide advice, also, because the flexibility with the indoor camera some people don't feel the need to get multiple because it can be moved around or mounted to a wall, the system is expandable so you can always start with one then purchase more later down the line if needed
Thank you
How do you incorporate Alexa, as I'm how is she always listening? Do you have access points or something?
can you post a link to where you bought your smart switch lights please.
So you chose Vivint over ADT even though ADT offered the same exact package for HALF the price of Vivint? I'm confused as to why you chose the more expensive company then.
Yes indeed I did........first of all even though ADT was cheaper in terms of equipment , it still required 5 or 7 year contract, which as stated in the video, I wanted no part of any contracts. If I took that option with ADT I would be stuck with them for that contract period unless I buy my way out, which I am sure would work out the same as paying Vivint upfront cost or close to it. Secondly, I prefer the technology Vivint had to offer over ADT so already had my mind up regardless. Besides, if I was so concerned about which is cheaper I would of just gone with the much cheaper DIY options. Its all about whats important to you , price, technology, reliability the list goes on
@@thedavisathome9637 I see. Thank you for your response. I'm currently trying to decide myself and what I found so far is that Vivint is really expensive. Much more than I thought it would be. That is to say, they explained to me that if I do not want a contract then, as you said in video, I have to buy my equipment up front. Which is just under $3k. OR I can pay half and take out a LOAN, for the amount that is owed and they do a soft and hard inquiry etc etc. So it isn't a financing option but a loan as he explained it to me. And that of course is how you end up in a "contract" like situation. So price considering, I'm still looking around. I don't want any contracts either and I know there are other cheaper DIY options but I'm still on the fence. So... Off to part 2 of your video, lol. Btw I had a similar experience with customer service today and I haven't even made a decision yet.
Yeah I hear you, It's alot of money to payout upfront.......just take your time and continue to research on other options. You could also consider starting with less equipment then adding more later down the line if you do end up liking Vivint, you probably would have to pay for installation cost when you do add more stuff but just something to consider if there is nothing else out there you like.
I am not interesting in this system but I enjoy watching you guys.
😂😂 🤗 we are so glad you do. Thank you so much
I’m going to start a new job soon out of state while my family stays home and I’m looking at Vivint. Looking at complaints I’m getting worried 😧 i already have ring but i want something that will work even if lights go out and the best for my family so they feel secure while I’m gone
I hear you, I definitely had the same reservations with Vivint but still went with them because I prefered the technology they have over ADT, even though people complain it doesn't work or only works for a while then stops working I decided to take the risk because their experience may not be mine. For me, I can honestly say we've had ours for about 5 months now and not had any major issues to cause any concern so far
I’m a sales rep for Vivint, I always put it like this. Let’s say there’s a new steak house in your area, with some bad reviews saying the steaks aren’t too great. Would you rather read the reviews and let it decide your decision or would you try it for yourself? Any company you look at will have at least a few bad reviews.
at least when you try the steak house and don’t like it, you just don’t come back, not the same with vivint, if you try and don’t like it you still have to stay in contract for 60 months
Thanks for the video! I'm looking at upgrading from ADT to Vivint and I felt pressure in making a decision at that moment and that turned me off a bit. Basically they told me I could upgrade my old ADT keypad panels and get my sensors working for $600. They then lowered it to $500 a month and a monthly of $42.25. This is for upgrading my system with no cameras, if I want to add their cameras, then it's more and my monthly goes up to $47. Still researching from my end.
Fingers crossed and praying you find one that best fits you. We haven’t had any issues with our Vivint and it’s been almost 2 years
Run don't do it look for my other comments you will see e
@@candace9802 What other comment?
Thanks Davies for the enlightenment.
how to get the timer and wheater on the black screen when you ain't doing anything
Did you end up getting the newer video cameras that chirp?
Amazing!! Thanks for sharing. I learned so much
Thank you 😊 am so glad
So I'm actively comparing ADT vs vivent and for cost vivent won. Am I missing something?
We have vivint and we love it and the prices atre not bad compare to other companies plus is a smart alarm
Great review. I have vivint now in my rental home…. My new home custom home builder is charging me 15k for a different brand security set up and camera s…. I’m like hell no…. I’ll just transfer my vivint, already have 3 vivint cameras and sensors, I’ll just by the extra needed to cover a bigger house …. Will still be a lot cheaper than setting up with a new company
Yeah…. that contract thing is very important…. I got tricked into signing a 7 year contract…. So I kind of don’t have a choice but to stay with them till then
Wow 15K thats alot for a security system, it must have all the bells and whistles for that price
Yeah, we don't like contracts and also we wasn't sure if we would like Vivint based on the mixed reviews so wanted to make sure we wasn't stuck with them if we wanted to leave........7 years is long but at least you are happy it so far
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell. Then system your custom home builder is offering is probably worth every penny. You will regret keeping vivint
@@thedavisathome9637 there are no mixed reviews man. The bad reviews are the real deal. Only suckers who havnt opened their eyes yet and fake reviews have anything good to say about vivint.
Great information we have the old vivint system and I want something with a camera. I think we will upgrade now thanks!
Thank you soo much Monica and thanks for watching. We're glad the video was helpful, let us know if you have any questions
Doorbell cam pro works great w/ both people & package detection/protection..Esp with Smart lock added
What have your experiences been like with vivint have you had anything before?
@@dandrecarter1614 only issue is that the cameras go offline at least twice a month.
@@1MonicaW understood. Do they return on their own?
You’re right the customer service don’t know what they’re doing. I said the same thing, do not put me in a contract. They are Incompetent. Their customer service is not good. I had to call several months to get a problem fixed, after they kept telling me they fixed it and they didn’t. After 5 months they fixed the problem and reimbursed me back my money.
Thank you! I've been over exhausting myself the past week looking for a home system my options left are safetocuh which wants me to sign a 5 yr contract just to get the free doorbell offer, adt which will give me a free doorbell and no money down but I hear there customer service sucks, and now I will reach out to see what Vivint has to offer
You're welcome, glad it helped to give you another potential option.........Just keep in mind Vivint customer service is also not that great based on our experience. Make sure to check the fine print with ADT because I believe they gave me a similar offer but required signing a contract to get it
I am a vivint rep if you are still looking for a system I can help!
@@dustyhess9967 Your company is Unprofessional, Unethical, and Incompetent. I would never recommend Vivint to anyone!
I had someone come to my door to offer it. Told me I had 30days to try it and I could call and cancel it. Called before the 30days and they said the had to confirm with the sales rep. Never heard back and when I contacted them they refused to cancel it because they said they still didn’t have confirmation that the sales rep told me 30 days. That in it self makes me hate vivint.
i just switched over to vivnt from ADT ADT cameras whisle also
Hello fellow Davis family! My family and I are looking into home security systems and I just spoke to a rep and to be honest, he was not friendly, or kind, or patient with me and the questions I have. I am looking at Vivint and SimpliSafe and it seems like he was turned off by that as soon as I told him. He quoted me 4x the amount of SimpliSafe. And when I questioned the pricing he was annoyed with me. Sorry, just doing my due diligence. Do you have a rep that you refer? I'd love to speak to someone who is professional and patient with me!
And thank you for your review. You and your wife and too cute!!!
Hey! back at you fellow Davis fam.......sorry to hear you had a bad experience with the sales rep.......honestly, the sales rep I had was nice, but he deceived me by adding very old cameras rather than the latest ones I asked for and made it look like he was giving me a huge discount so I would not recommend him atall LOL! Vivint doesn't have the best reputation with their sales reps. I would suggest try calling again to speak to another one and see how that goes. SimpliSafe is definitely one of the best DIY security systems and was an option I too considered.
@@thedavisathome9637 Darn it... I was hoping you had a wonderful rep you could share. Not sure why they have to be so deceitful. I asked the Vivint guy if he was giving me the best price, as he knew I was comparing Vivint to SimpliSafe and he said yes, then I asked him about an Instagram promotion I saw and he said, oh no, I don't know about that and then said let me check, ohhh yeah, I can do that. It was so blatantly obvious he was done with me when I initially told him I was trying to figure out what system I wanted to go with.
@@DawnDavisBobDavis I suggest you look elsewhere to be honest. Unless you're dead set on this company and then only reason at this point would be because you can control your lights and thermostat etc from the panel or the app. The app only works well on Apple so if you have an android then it's a pain in the butt to get it to work. Constantly has to be closed and restarted. You can only use either a Google Nest or their own company thermostat so if you have another smart thermostat you're out of luck. In order to use the garage door equipment and cameras etc you have to use theirs and they charge $500 PER CAMERA. Do not let anyone lie to you and say different. Monitoring fee goes up $5-$10 bucks per additional camera you add on top of it. Really if you're already using smart home stuff and using the app then the fact that they have smart home integration is not a huge deal. Especially when you're obligated to use only those 2 brands. They're way too expensive for nothing. Especially when compared to ADT or other reputable companies. Use IFTT if you want to truly control it all on one device. Or your basic Apple or Samsung etc smart home apps. OH BTW, THE WALL PANEL IS HUGE FAT AND UGLY FOR NO REASON. A true eye sore on the wall. Too many reasons on top of the already ridiculous price they charge are why I am cancelling. Not to mention a huge electrical issue they caused at install and made very little effort aside from empty words, to fix it. I see no real reason why you go with them at this point. Maybe in the future when they get better looking stuff, better reliable customer service, and more fluid smart home integration with products. On top of everything else. Not to mention, if you do not want a contract you have to pay it all upfront and it still costs way more than all other companies. If you are ok with a contract you end up paying 3-4 times more money over time. Ex: $1200 upfront or $3000-$3500+ with a contract loan and hard credit inquiries. And that's just for a few items of equipment mind you. That's a very basic set-up. See for yourself. Oh and I forgot to mention here as well. You pony get 3 days to decide if you want to stay with them once it is installed. Unless you work out something with your equipment rep before install or have a huge issue like I did with the dangerous electrical problem.
@@DawnDavisBobDavis hey Dawn, don’t ask me how I stumbled on your comment… lol but I’m a senior sales manager with vivint and have been with the company for 8 years. I apologize for your poor experience with the rep you spoke with, a lot of our direct to home reps especially are seasonal employees that are usually just college kids trying to make some money during their summers while their off from school. If you haven’t already made a decision on a system, I’d love to help get some of your questions answered tho and see if we’re a good fit for you! If you want to set up a time to chat, let me know!
I just got my service and having trouble with getting notifications on my phone. I don’t get any. I turned them on on my phone settings and the app and still nothing?!?
Great info--thanks for sharing. I'm curious--how did they put you in a contract without you signing any contract? Also, are you comfortable sharing how much you paid for installation and the monthly fees?
Good question, I didn't sign anything outside of the original terms agreed to. When finally speaking to a competent person I was told I had 2 accounts in 4 year contract and a whole mess was caused that he needed to fix ASAP, I guess he clearly he seen the previous people I spoke to did something they shouldn't have........in regards to what we paid for installation, it was waived by the salesperson, I think this was because we were paying for equipment upfront. I believe usually its $99. Our monthly fees is discounted due to the mess that was caused so it's somewhere under $40 for monitoring and miscellaneous fees.........thanks for watching!
Do not trust vivint! This is an insanely crooked company. They weaponize contracts and the salesman are encouraged to deceive. Vivints game is to lock you in a contract before you can cancel, they just want to sell you their shit equipment that doesn't even work half the time. Once you've paid off your equipment, good luck if you need anything fixed. You could have five techs come out before one of them even knows how to fix the problem and most likely they'll just ignore your issues entirely, because they got what they wanted already (your money). The salesman just make up prices at will, I've seen smaller packages go for 4,000 and then biggerr ones go for 3,000. And this would be on the same day in the same neighborhood so no sleezy salesman can say it was a discount day or something. They just make up prices and slap on extra fees at will. I was a tech and once I started doing services instead of only new installs, I was able to hear the truth from customers and see for my own eyes what a shit company vivint is. That's why I quit. I do not want to rip off people for a living and they treat their employees like shit. The salesman and customer service are all under trained and incompetent. I would have to stay on the phone for three hours just to get these morons to add a sensor to a package, because if I tried to do it, it would add hundreds of dollars to overall price! For one sensor! One time I removed a garage door opener from the package and it made the package price INCREASE, so I had to spend hours on the phone as an employee (in the middle of the install at the person's house) just to get that fixed while a customer mean mugs me. I would do services where the door sensors unlearned themselves from the panel for no reason! This happened a lot! If you can't even trust the sensors, you can't trust their cameras. Meaning if someone broke in the alarm wouldn't have gone off. This happened days after the install. The cameras go offline constantly, they don't always record events and the camera quality is terrible. Vivint does not care about their employees or customers. The salesman will make promises that are not possible. The cameras are not wireless, they use a cat5 wire that runs to a plug that is also a wireless repeater. If your power goes out your cameras will not work. If your wifi goes off you can not view your cameras from the app. Stay away from vivint. Also, the panel becomes your new doorbell chime. It's not loud at all at max volume. If you're not near the panel you won't know if someone rang your doorbell.
Can the vivint monitoring people see the interior camera feeds?
Hi Ash it was very informative snd interesting learning about the smart home and your security system
Glad you liked it!
Very informative. Thank you
Thanks for watching!
How do you replace the battery ?
How did you avoid a contract?
Great information, thank you for sharing.. Your Channel is an inspiration, we are building a new construction home now and we will be sharing the process.
Thank you much. We are happy to be of value to you on your journey will be following your journey as well. Congratulations
@@thedavisathome9637 Thank you
So our house comes with some smart technology but I need to check to see how much of it is included if we don’t have this I’ll look into Vivint, we’ve had ADT and it’s not been great, so I’m glad to see another example of what’s possible.
Your house is amazing girl. We like Vivint so far. Am glad we can give you another option to look into . Love you sis
Have you checked out Vivian toe do you still have ADT. What are your overall experiences and concerns
That music at the end overpowers his voice.
I feel like you're telling my story... Thank you for sharing
You are welcome 🤗
We moved into a home with an existing Vivint system we are not under a contract but cameras still work and show who’s at door the arm system somehow got activated we don’t know PIN number to turn off every time we open door the alarm sounds 6 beeps Any ideas on how to change 4 digit pin code so I can turn off.
Not sure, you could try a default pin like 0000 or 1234 but most likely the one currently on there is what the previous owner set. Your best bet is to probably speak to Vivint and see what they can do to help or if you have a way of contacting the previous owner to get the pin from them
@@thedavisathome9637 thanks for your reply I have contacted realtor she is gonna contact previous owners for pin. As for Vivint when I called them they wanted me to get under a new contract fr $49 a month for one year.
Glad to hear you have a way to contact the previous owner.........can't say i'm surprised Vivint tried to capitalize off the situation by trying to get you to sign up with them LOL!
is it true Vivint can be easily hacked, ex: the outside cameras. I've heard great things about Vivint but also heard about how their cameras can be easily hacked
Yea feel like the people that call your don't can't answer questions about their camera system. It's all about a rush rush purchase without the questions you ask being answered.
So is vivint better than adt?
A senior with no wifi. Can they set me up with monitors and a loud blast if they get triggered.
No landline, but cell phone.??????? Wifi is a big monopoly where I live and not affordable. Had ADT 7 years ago with a landline. Expensive....
How much did your hub cost?
What type of internet (as far as loadings speeds) do you need with this system.
Depending on how many people in your household and what you use the internet for, anything above 50Mbps should be ok. I think most internet providers start from around 100Mbps these days.
I looked into this system and were TOO many negatives for me! First off is the equipment costs and the "professional" installation that is REQUIRED at additional costs. Next, 3months from now if you want to "add" something to this system it again REQUIRES "professional" installation at added cost every time you want to "add" something plus the cost of whatever device you want to add! If something fails in the system again it REQUIRES a "professional" to come out (whenever one is available) and your system could be completely "down" for several days again at additional costs. Lastly, if you discover this "system" is NOT for you and want to cancel be prepared to pay HUGE-HUGE fees to cancel. The LAST nail in the coffin was the monthly operating costs at $50-55+ a month! WAY TOO EXSPENSIVE and is NO better than ADT which "bends-you-over" at every turn where there are MANY other options out there that have NO contracts, NO cancelation fees and are WAY less a month for the SAME protection at 24/7monitoring, smoke, CO2, and glass breakage, multiple camera coverage, and provides cellular backup! At $55+ a month added up over 10years this is NOT acceptable to pay when the same can offered elsewhere for MUCH less! I had ADT and dumped them like a "bad habit" when my "contract" was up as they got greedy and service SUCKED! You NEED to "look" into those "hidden" fees and cancelation costs before you "buy" any system! You'd be surprised how MANY people do not consider this and pay through the A$$ in the end! This is how ADT and Vivint make their MONEY! I won't "play" that game anymore!
Thanks for you comments, yeah you definitely need to look at the hidden fees........I can only speak from our experience, we didn't have to pay the initial installation so I guess that all depends on what deal is going on at the time or the sales person you speak to because they waived it for us. Also because we paid equipment upfront and have no contract, we are on a month to month with no cancellation fee. They are expensive, there is no denying that and there is plenty of cheaper options out there especially with the DIY options.......it's all down to your preference and doing your homework, before signing anything.
@@thedavisathome9637 ;
Month to month is the way to go in your situation with the NO cancelation fee and NO contract. They waved the installation fee as they make up for that with the monthly fees. It's nice to see this company "changed" its ways somewhat. The system does offer some really good features but for me the price was just too high.
Yeah the tech definitely sold me, the high price was a tough pill to swallow so I wanted to make sure we were not bound to them for years if we ended up not liking it or system doesn't work so I said a big N.O to contracts, because the reviews from real people are not the best. Only the "professional" review people really rave about them.........sooo about the monthly fees, ours is actually on the cheaper side because of all the mess ups they did that we mentioned in the video, not sure how long it will last but I have been watching it like a hawk!
@@thedavisathome9637 ;
You did it "smart" I played it "stupid" when I re-activated an existing system in the home I bought that had ADT in 2005. It was outdated then and they would not update it without astronomical prices and kept jacking up the costs with no new features and then dumped them like a bad habit! This is why I am so against "contracts"! At least you have the option to "dump" it anytime! I was bound to 2years at that time and now I read ADT does 3year contracts now! Do you have backup cellular with your setup? This is where ADT was bending me over at that time but it's an important feature to have. My current system has cellular backup and it's a MUST for me. As you mentioned, is any system really "perfect"? Of course not! There are compromises to be made with any system.
What did you end up going with?
Live veiw constantly freezes , doesn't record for hours, sometimes doesn't see what is infront of it trouble with app
very helpful, thanks!
I have an old system that I had problems with that I wanted to return.
Okay thank you for explaining, but I have a question the on that is facing you on the wall is it also a camera also?...and can it be set up as a camera as you stand in front of it like what I'm asking you yes it is the set for the system but can it also be used as a camera also?
I switched to ADT today. Vivint panel kept malfunctioning even after replacement.
Overall how would you rate each service? What are the key differences? Do you feel like you got the same equipment with ADT as VIvint or are ADT cameras too sensitive and you find yourself cutting them off?
Please tell us about the system. Please
They certainly do the bait and switch. Theyll say your install is free but then charge you $2k+ for wiring.
😂😂😂😂 just watch it anyways so we can get the view😅 love it
A salesman just banged on my window in my mulch after dark saying he saw my lights on. He scared me to death. Wouldn’t tell me straight up who he was and was rattling off neighbors names. Creepy.
CPI was the WORST CUSTOMER EXPERIENCE we’ve had. Charged for parts not installed, system was offline for > year and demand $2,000.00 to cancel?! CPI is TERRIBLE
Which one is CPI?
Can you group cameras in the app so you can view multiple locations?
Good info but some times you come out worse trying to "barter" down pricing
Yes this is very true.
Great video amazing help
Hi I do have big trouble with this system my alarm goes off many times in the middle of the night 2 or times in the same night and l have to call and charge me for thisand that so that happened 3 or 4 times during those Weeks till on morning, afternoon at any time and) try to cancel and they told me that l couldn't until later 2025 or pay 500.00 for canceling besides 1.700.00 citizen loan for monitoring and friends l am into a mess l need help someone help me
Wow sorry to hear that.......The only thing I can suggest is if they are not resolving your problem with the system then maybe take your complaint to the Better Business Bureau or even tell them that is what you are going to do if they do not fix the issue.
what you can do is ask for a tech to be sent out to try and fix the false alarm issues, something else you can do is ask them for a copy of your contract and you can try to do a signature dispute.beware though, vivint does do a pre intall survey which is avidoe showingyou agreeing to certain things, but either way you can try!
Wow 😮
I dont see a cord coming from your monitor; where is your cord plug?
The tech put the cord behind the wall for us