Pan Am Training Videos: Pax point of view vignettes (circa 1989)
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- เผยแพร่เมื่อ 30 พ.ค. 2022
- Filmed inside the aircraft mockup training classroom at the Pan Am Flight Academy in Miami, Florida by Keith Smith. Linda Reynolds can be seen as the purser. This video was played during a day long seminar for all flight attendants in 1989 to provide the point of view of the passengers. After each clip, the training team would discuss better ways to serve passengers and reduce distracting noises and loud conversations from crew.
Special thanks to Linda Reynolds for saving a collection of safety and training VHS tapes from the Pan Am Training Academy in Miami, Florida after the airline closed on December 4, 1991.
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there's so much action happening in this video, whoever held the handycam is the real hero of this story
Videographer was flight attendant Keith Smith, who filmed many of the videos for our training department. His idea for emulating the passenger's eyeshades going up and down was simply brilliant!
The ice segment though 😅🤣
Love how there's a mix of good practice and bad practice here, can just imagine recruits talking about them all round a table
Things that 90% of airliners crew DO, but just Pan Am decided to film it... LOL
I know they weren’t meant to be, but these are hilarious!!!
How many like to pour yourself a nice cold ginger ale and watch these videos pretending that you are flying and going on a great trip? I do it every summer. I lead a very exciting life. Sometimes I watch while munching on pretzels.
We do miss those glamour days of real food!
2:21 "Oh, how nice my Husband normally forgets ours."
3:11 A flight attendant starts thrashing a bag of ice on the floor
8:51
(Grabs a drenched hot towel)
Mr. Bartel: Ah that's hot!
Flight Attendant: Wakes you up doesn't it?
This is how flying is like nowadays be it in first class or economy class lol.
Also, to note, can somebody please remind Linda and the rest of her gang that we are still waiting for a reunion video for these amazing gems lol. She promised us a reunion video earlier this year. Ha ha ha
I feel sorry for Linda, since she moved that heavy box and went straight to the hospital after work.
I put in an on-the-job injury at the end of the flight LOL! My fave, though, was when the flight attendant says, "... and the BOX..."
5:45 She HATES the lasagna
Maybe it's the zucchini. I hate that
Thanks for this TH-cam. Happy Tuesday! Ciao. 2022.
That flight attendant who is on the thumbnail provided excellent service throughout and displayed genuine care for her passengers. Top marks for her! Loved how she recommended the lasagne for the economy class pax. The other F/A was awful in the bread roll, red wine and hot towel scenes. That hot towel scene was unbelievable! The bread roll scene was just bizarre, she uses ice cube tongs to handle the bread roll, does not explain the various types offered and clunks it onto the plate without a word. Nice. And the red wine scene was just as bizarre. Pax asks what type of red wine she is offering as in grape type, not brand name. You would never see a wine bottle covered in a napkin these days. Some excellent and appalling cabin crew service for your entertainment!
I think it's that same flight attendant who diffused the "this is my galley" conflict in another video. She also looked professional and cared for the passengers in that clip.
There's also a training video on how to properly do the meal service in first class. It's quite simple: everything should be plated on the cart gently, then placed on the tray table, and the wine label should be shown prior to pouring.
I wish “The Continental” was part of this film too :p
I remember watching this video when I was so sick with Covid and bronchitis earlier this year I didn't really have a chance to enjoy it because I was so miserable but seeing at eight months later certainly I'm enjoying it again😂😊😌
We are glad you’re feeling better and enjoying the videos! They are a time capsule!
Ahhh thats great to hear. I know what you mean. I had it bad too. Thinking back probably should have gone to hospital 😅
amazing how some things stay the same after all these years...
Was that “my jumpseat” Linda? I miss her attitude of the previous episodes lol! Shes still my favourite Pan Am’er though!
I think that was “my galley” Linda
Cheri and the smoker weren't around to annoy me LOL
@@rapman5791 Yep. On one of my rare good days LOL
@@LMReynolds it looks like you owned the skies! Lol
@@rapman5791 Oh what a time it was!
I feel that guys pain trying to sleep 😄
And he asked to be allowed to sleep until just before landing but he got woken up with a scalding hot towel two hours out nevertheless.
I like the camerawork in this.
That's our brilliant flight attendant / videographer Keith Smith.
The poor flight attendant at 9:05. He's talking to empty seats and doesn't even realize it. To lose one's mind at a young age is such a shame. Hopefully he was able to take advantage of Pan Am health benefits to treat his issues before the airline went out of business.
Too many back 2 back all nighters
Maybe they had a discount for midgets.
1989?! I was 3 years old! 🤣
Ahhh how I miss the "smashing the ice on the floor" routine. All fun & games until the bag split and we ended up with a sleet storm in the galley.
So very true!!!
Some of these are so hilarious when you’re on Pan Am you sure have fun don’t you
“I KNOW WHERE IM GOING”
Finally an account that understands what POV means 😂
Airline meals back in the 80s and 90s were really plentiful and delicious. There was so much variety sometimes you couldn’t finish everything. The food wasn’t factory pre-packaged either. They were really good and always something to look forward to. I miss those days when flying was truly an exciting adventure to look forward to.
I’ve flown regularly since the 80s and mostly in economy. I don’t agree with with you! But that’s ok 😉
@@Sashazur , we’re these international flights? I flew most international and this was not out from the US but from Europe and Asia. I’ve flown since late 70s
You should try TK in business class-even better than the good old days.
Daaaang, PanAm took customer service seriously.
The TH-cam experience video of the 1980s!
As a former flight attendant: 🤣😂👍
Lol the guy in coach got much better service
#ForeverPanAm ❤️
I love these videos. If it was real then it certainly would have put the Amateur in Pan Am ;)
This is unbelievable
better than The Blair Witch Project
Just seen this on IG. Came for Pt. 2 🤣🤣🤣🤣🤣
Hi, I'm trapped in an unhappy marriage but may I help you sleep on this flight?
I have always been intrigued by the onboard shopping. Did they have all the stuff on the plane or was it given at the airport on arrival ?
It was onboard, boarded in a cart
LOL....Can you hang my jacket? The last story I heard, a soldier had to beg to get his Class A dress coat hung up so it wouldn't be wrinkled when he arrived at his next duty station. Finally, a first class passenger let him hang up the coat in his spot since there was nothing in economy.
That airplane has no windows and you're worried about your garment bag.? Also, how did you get that big ass box past the gate agent?
It’s a carry on right?
The box is only a few inches over, they didn't care much back then. A ream of paper is 8.5 x 11 x 2.5, so a 10 ream box is a little over 11 x 17 x 12.5. Carry-on limits today are 14 x 22 x 9.
Demise of Pan Am was the demise of air travel in the US.
3:11-3:25 I had to LoL the FA withthe Ice reminded me of being a FAfor a Commuter/Regional Airline having to do that with Ice
Patrick is cute. Was anyway.
At one point the passenger has a September 1987 copy of the The Economist Magazine
We didn't often replenish the magazines in the mockup. I'm surprised it wasn't a copy from 1970 LOL
Also, is this lady Linda at the beginning?
Yes the purser is Linda
And I was apparently having a much better day than when I was contending with Cheri and that smoker. Must have taken a Valium or something LOL
Could I have five shots of vodka in a beer?
2:20 Homegirl is BITTER 💀😂
This isn’t a Pan Am training video so much as as a documentary on flying Tower Air.
crew meals- question- did the FA's get a crew meal ? A an older friend of mine used to work Air France in 1970's - he said they negotiated a biz class meal as their 'crew meal (including wine)-
those French- lol
That is true today, union contracts usually require business class meals or better. Where available, the crew can trade for leftover first food in seniority order, captain going down. I know certain airlines ban crew eating the caviar, though.
In those days, on Pan Am, yes. There were additional first class entrees provisioned for both the cockpit and cabin crew. Any leftover hors d'oeuvres, cheese, dessert, etc. were also up for grabs.
What model Boeing comes with a suspended ceiling?
Good catch --- this is the B-747MU (Boeing 747 Mockup) at the Flight Academy in Miami 😉
3:29 wait there is no windows
More importantly there are ceiling tiles on the plane. Rather dangerous
What plane has those office ceiling tiles??? Oh man it’s like Air Dilbert
It’s the training classroom cabin mock-up.
Passenger at 2:00 would be the one to open an overhead bin and loudly complain that a suitcase wasn't stowed correctly as he tries to shove his "box" to make it fit!
I know it was 1989 but they put a man on the moon 20 years before. Was this filmed with a potato?
These videos are digital copies of many-times-copied VHS tapes I had in a drawer for 30+ years. The masters were lost long ago.
@@LMReynolds sorry, my comment was quite flippant. Thank you for preserving these little bits of aviation history for us.
@@globaltraveller No offense taken at all... the quality is terrible, but it is what it is! I certainly had no idea that 30+ years later these relics would cause such a sensation, but glad I could contribute. A little bit of serendipity that the right person happened to ask the right person if I happened to have any training videos LOL!
Still way better than service on American Airlines these days
It’s obvious that they filmed the bad FA on a United flight and the good FA on a Pan Am flight 😬
are these actual real flight attendants or actors they hired does anyone know?
At least some are real flight attendants, because Linda was really an FA and she’s actually the one who saved all of these videos. Some of the other videos on this channel also show her and she’s commented on some too.
A great team of real flight attendants, many of whom instructed at the Pan Am Flight Academy in Miami.
@@Sashazur You're exactly right!
And he was so tired that he sold the Company for a nickle !
8:00 I be like, "You bitches don't shut up I gonna blow dis bird outta da sky!"
WHO has mints with a bloody Marry? That is disgusting!
So poorly done
Also, to note, can somebody please remind Linda and the rest of her gang that we are still waiting for a reunion video for these amazing gems lol. She promised us a reunion video earlier this year. Ha ha ha
I know, I know! We recorded it and I’ve been swamped with the podcast. It’s on my to-do list. You should check out our podcast! podcast.thepanammuseum.org/share 💙✈️👨✈️🧑✈️👩✈️ -Tom Betti
@@PanAmMuseum awesome cant wait!!