Hi Claudia. Thank God I found you and your videos. The Payment to deposit account of my client is ballooning. I have both Deposit and Payment with the same amount. Basically referring to same transaction. The QBO Care told me to edit the Sales Receipt or Payment in the Register and change the account where it should be deposited. So I changed it from Payment to Deposit Accounts to the Bank Account of my client, did I do it right?
No, sounds like there are duplication going on. Check if both transactions have the same invoice. If not there are duplication for sure, in this case you will need to delete the duplicated transaction. Be careful when doing not to delete what you should not. If you have a third party app integration and also enter invoice in the system it will create duplication
Hi Claudia. Thank God I found you and your videos.
The Payment to deposit account of my client is ballooning.
I have both Deposit and Payment with the same amount. Basically referring to same transaction.
The QBO Care told me to edit the Sales Receipt or Payment in the Register and change the account where it should be deposited.
So I changed it from Payment to Deposit Accounts to the Bank Account of my client, did I do it right?
No, sounds like there are duplication going on. Check if both transactions have the same invoice. If not there are duplication for sure, in this case you will need to delete the duplicated transaction. Be careful when doing not to delete what you should not. If you have a third party app integration and also enter invoice in the system it will create duplication