I got my router but am failing to connect, l have tried to contact Vox staff but l have not been assisted yet.The last person l spoke to blamed load shedding but we did not have load shedding the time l called.
Good day Enara, Thank you for taking the time to inform us of your experience.. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Hi Cornelius ! Thank you for bringing this matter to our attention. Please reach out to us on talk2us@voxtelecom.co.za with your Vox account details so our Customer Service team can advise you accordingly. Kind regards, Vox
What must I do if I get a bill and they dedicate money from my account? I didn't evens receive a router or network or anything form Vox but they have my money . Plz help me
Good day Ronel , Kindly provide us with your Vox account ID to investigate and advise accordingly, Alternatively you may send all your details to talk2us@voxtelecom.co.za and the customer service team will get back to you soonest.
I haven't receive router but the message said billing has already started how come can u pls explain I won't pay for something that hasn't in my home no router I can't be billed
Good day for some reason when I type in the link while I’m connected to the MikroTik wifi it keeps saying no internet so what should I do? Because i have been trying for 2 hours now
Hey, Cee Jay! Thank you for your comment. Kindly send your details to support@voxtelecom.co.za and one of our Agents will give you a call to assist. Alternatively you can reach the 24/7 Support team on 0878050530
I need to know the ONT does works only with the port from the Router cable to it..Does it need power too the ONT.? I will have an installation in due time
Good day Heinrich and thank you for reaching out Kindly inbox us with your Vox account details in order for us to get the relevant team to communicate with you directly and assist accordingly Regards, Vox Team
@@leechung-en6kw Has Vox sent you your Configuration key via sms yet? Have they also sent you an sms saying that your fibre has now been activated 100%?
Yhooo new client and struggling to do self instruction and i have been calling and no one pickup because they never sent configuration keys. Have been put of wifi for days as i canceled my old
Hi Nomfundo, Thank you for your feedback. Kindly send your details to talk2us@voxtelecom.co.za in order for our Customer Service team to investigate the details of your complaint and assist further. Thank you
Did exactly what you did but still doesn't work. I can't even find the Router USSD and IP address. Can't connect using both WiFi and Ethernet.......... useless
Hey, Mavino! Thank you for your feedback. Please send your details to support@voxtelecom.co.za in order for our Support experts to contact you and assist
Hi, eDrives&Views. Thank you for your post! Please send your details to talk2us@voxtelecom.co.za in order for our Customer Service team to look into the matter and assist further. Thank you in advance.
Hi. I am busy installing at home. It is giving me a message on the customer login page. Saying ..."failed to connect to the router locally or the router had already been installed" Please assist
Good day Annie, Thank you for your post. Kindly send us a private message with your Vox account details in order for us to log a request with our Support team for assistance. Thank you in advance
Thank you for your message. Please provide us with your Vox account number or the cell number linked to your Vox account to help with your query. Regards Vox
Good day Ntsoaki, Thank you for your message. Kindly advise what your query pertains to, so we may log a request with the relevant team for assistance. Thank you
I got it installed today. You guys didnt send me the configuration key. I dont know where to find it on the site. I went through everything on the site and yet to find the configuration key!
Good day Malefu, Thank you for taking the time to inform us of your experience with Vox. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Good day eDrives&Views, Thank you for taking the time to inform us of your experience. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Good day Ricci, Kindly send an email to talk2us@voxtelecom.co.za with the details of your query as well as your Vox account details in order for the technical team to assist you with the required information.
Hi Ricci, Kindly send the above information in my prior message to the email address provided and the technical team will be in contact with you to advise you accordingly. Thank you
It's also staying to me "Failed to connect to the router locally or the router had already been installed." I've called multiple times with no answer or been on hold for 16 min+ Also when I try the self instillation it cannot entire the process
I'm a new customer just got a router I installed it but it's says connected no internet can someone please help ..and it doesn't have a WiFi password is there a way I could create a password?
Good day Alison, Thank you for taking the time to inform us of your experience with Vox. Kindly send the details of your request to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Good day Alfonzo, Please send us the details of your query as well as your Vox account ID to talk2us@voxtelecom.co.za in order for the technical team to advise you accordingly.
Thank you for your message. Please provide us with your Vox account number or the cell number linked to your Vox account so we can assist with your query. Regards Vox
Kindly check for any of our communications sent out to you and check for the account number or any ticket number that might help us locate your account.
Good day NKHENSO PREDLON Nxumalo, Thankyou for reaching out, Kindly send us a direct message with your account and contact details for us to assist. Kind regards, Vox
Good day Lisaamalunga Lisaamalunga, Thank you for reaching out, Kindly email us your contact details and account number to talk2us@voxtelecom.co.za for us to assist. Kind regards, Vox
Good day , thank you for your post! Please provide us with your Vox account ID to log a ticket for assistance regarding the matter above Thank you in advance.
Good day Mary, Thank you for your post. Kindly note that your request has been escalated to the relevant department for assistance. Further feedback will be provided soonest. Regards
Good day Zukiswa, Thank you for taking the time to inform us of your experience with Vox. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Good day Claudia, Thank you for your post. Kindly send us a private message with your Vox account details in order for us to log a request with our Support team for assistance. Thank you in advance
Good day Zanele, Thank you for your message. Kindly send the details of your request to talk2us@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards
Good day Sphesihle, Thank you for your post. Kindly provide us with your Vox account details in order for us to log a request with our Support team for assistance. Thank you in advance
Good day Luca. Thank you for your message. Please provide us with your Vox account number or the cell number linked to your Vox account so we can assist with your query. Regards Vox
My set up is a nightmare even the Whatsapp line not helping,2nd day now without internet,hving to use data.I am at my wits end....from the video I cannot go pass identifying the MicroTik and yhe 088 number meeds me to have over R1000 of airtime
Good day Penelope, Thank you for reaching out, Kindly send us a direct message with your account and contact details for us to assist. Kind regards, Vox
Good day Penelope Thank you for reaching out. Kindly send an email to talk2us@voxtelecom.co.za with your query details. Our customer service team will assist with the query. Regards Vox
@@voxtelecomHow are you how can l activate my account was using the trial monthly then after that before the end of the trial l did make my payment for the first time but now the trial is finish now they cut off my wifi saying no network
Good day and thank you for contacting Vox, Please send us your request as well as your Vox account details to this email address customerexperience@voxtelecom.co.za so we can assist accordingly Kindest Regards
Good day, baba Kindly send us a private/direct message with your Vox account details and elaborate more on your query so we can get the relevant department to assist accordingly Regards Vox
Good day baba and thank you for the information provided Kindly note that we have picked up that you have no active service with us Please send us a detailed email through to sales@voxtelecom.co.za and our Sales team will assist accordingly Regards Vox
@@voxtelecom I'd rather you have given me an alternative number to contact or an email address than to want me to display my confidential information on a public platform... Business Ethics, I mean...
Good day. Thank you for your message. Please provide us with your Vox account number or the cell number linked to your Vox account to help with your query. Regards Vox
Good day Martinstudio7, Thank you for reaching out. Kindly send the details of your request as well as your account and contact details to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Customers pay for your services. Why can't you simply regulate your affairs such that the router is delivered in time for the installation? The video you supplied is simply painful to watch😢
I received the router on Sunday, you guys have already started billing yet we can't connect. This groggily air router is not working. I cannot pay for what I'm not using. You guys are so incompetent.
Good day , thank you for your post! Please provide us with your Vox account ID to log a ticket for assistance regarding the matter above Thank you in advance.
Hi King Rhee1, Thank you for your message. Kindly send the details of your request to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Good day. Thank you for your message. Kindly provide us with your Vox account number or cell number linked to your Vox account so we can assist. Thanks Vox.
Good day DJ PRIE NKOSAZANA, Thank you for taking the time to inform us of your experience with Vox. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist. Kind Regards,
Thank you for your response, DJ PRIE NKOSAZANA. Kindly note that we are only able to assist once you send us an e-mail confirming what your query pertains to or a reference number for the fault you have logged. Alternatively, Check out our Customer Portal here 👉 customer.vox.co.za/dashboard Call: 087 805 0530 Email: help@voxtelecom.co.za Chat: chat.vox.co.za/
Good day Tristan of Bodom! Thank you for your review. Kindly send the details of your complaint to talk2us@voxtelecom.co.za in order for our Customer Service team to contact you and assist with the resolution thereof. Kind Regards, Vox
If this is too complicated you can phone them and they can either walk you through the process or send out a technician to install and set it up for you.
Great! the process is super simplified. Thanks Mphulose!
I got my router but am failing to connect, l have tried to contact Vox staff but l have not been assisted yet.The last person l spoke to blamed load shedding but we did not have load shedding the time l called.
Good day Enara, Thank you for taking the time to inform us of your experience.. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
Mine doesn't connect. The guy on the line says he will send technicians to my place and he can't tell me when or in how many days I should wait
Hi Cornelius !
Thank you for bringing this matter to our attention. Please reach out to us on talk2us@voxtelecom.co.za with your Vox account details so our Customer Service team can advise you accordingly.
Kind regards,
Vox
What must I do if I get a bill and they dedicate money from my account? I didn't evens receive a router or network or anything form Vox but they have my money . Plz help me
Good day Ronel ,
Kindly provide us with your Vox account ID to investigate and advise accordingly, Alternatively you may send all your details to talk2us@voxtelecom.co.za and the customer service team will get back to you soonest.
I haven't receive router but the message said billing has already started how come can u pls explain I won't pay for something that hasn't in my home no router I can't be billed
Hi Ntebaleng,
Please DM us your contact/account details for us to assist.
Thank you,
Ivy
@@voxtelecom guys my line is not active till today
Good day for some reason when I type in the link while I’m connected to the MikroTik wifi it keeps saying no internet so what should I do? Because i have been trying for 2 hours now
Hey, Cee Jay! Thank you for your comment. Kindly send your details to support@voxtelecom.co.za and one of our Agents will give you a call to assist. Alternatively you can reach the 24/7 Support team on 0878050530
The support team js not 24/7 no one answeres
@@thapelogram2897 Kindly provide us with your Vox account details in order for us to assist, You may also email help@voxtelecom.co.za
How did you resolve this Cee jay?
You've really simplified the process for me. I've been searching for such.
May you please a step by step on how to create or change your wifi password
I need to know the ONT does works only with the port from the Router cable to it..Does it need power too the ONT.?
I will have an installation in due time
Hi, Heinrich.
The ONT needs to be plugged into a power outlet too.
So they will install the ONT with the OTP?You connect the router with ONT from your side as I see it?
Good day Heinrich and thank you for reaching out
Kindly inbox us with your Vox account details in order for us to get the relevant team to communicate with you directly and assist accordingly
Regards,
Vox Team
Just got my router & is now connected to my 150meg line! This video couldn't have made it easier to connect, thanks Vox!!
@@leechung-en6kw Has Vox sent you your Configuration key via sms yet? Have they also sent you an sms saying that your fibre has now been activated 100%?
Thank you for the positive feedback, Wyattworks!
Yhooo new client and struggling to do self instruction and i have been calling and no one pickup because they never sent configuration keys. Have been put of wifi for days as i canceled my old
Hi Nomfundo, Thank you for your feedback.
Kindly send your details to talk2us@voxtelecom.co.za in order for our Customer Service team to investigate the details of your complaint and assist further.
Thank you
Did exactly what you did but still doesn't work. I can't even find the Router USSD and IP address. Can't connect using both WiFi and Ethernet.......... useless
Hey, Mavino! Thank you for your feedback. Please send your details to support@voxtelecom.co.za in order for our Support experts to contact you and assist
Exactly the same issue... no wireless networks, no IP, nothing. Absolutely USELESS
I'm experiencing the same issue after following all the installation steps
@@k.shopenhauer6070 did it end up working ?
Where can I find my configuration code on the customer portal?
Also I don’t have the link. Where is the manual you’re talking about?? This is is just grinding my teeth
Good day ,
Please send an email to talk2us@voxtelecom.co.za with your details and our team will get back to you to assist further.
I have received a message saying my service is now active but you guys did not send me a router, how do you expect me to do all this??
Hi, eDrives&Views. Thank you for your post! Please send your details to talk2us@voxtelecom.co.za in order for our Customer Service team to look into the matter and assist further. Thank you in advance.
@@voxtelecom I have sent several email with no assistance
Thank you for the feedback. Do you have a reference nr we could use to locate your Account?
hey i have vox fiber installed at my old house but i moved to a new house but the new house have vuma fiber how can i connect them together
Good day
Thank you for your message. Please send us your Vox account number or cell number linked to your Vox account so we can assist.
Thanks
Vox.
where is the number getting the activation key registered from
Hi , May you please provide us with your Vox account ID to request further assistance from the support team.
Hi. I am busy installing at home. It is giving me a message on the customer login page.
Saying ..."failed to connect to the router locally or the router had already been installed"
Please assist
Good day Annie, Thank you for your post.
Kindly send us a private message with your Vox account details in order for us to log a request with our Support team for assistance.
Thank you in advance
Hi, were you able to resolve this?
My self I have been waiting for technicians to come and install the router they never come until now 😢🍁
Thank you for your message.
Please send us your Vox account number or the cell number linked to your Vox account to help with your query.
Regards
Vox
I’ve been waiting 6weeks 🤣😭
I have been waiting for months instead they keep on sending me invoices while I have been waiting 😂😂😂😂what a joke 🤣🤣🤣🍁
PoN and PoE green. But cant log into customer selfcare. Wait or is it error?
Good day , Kindly provide me with your Vox account ID to log a ticket for assistance
When I tried all this it didn't work, I called the support team no one is helping me
Thank you for your message.
Please provide us with your Vox account number or the cell number linked to your Vox account to help with your query.
Regards
Vox
This is hell lot of work particularly for us who not educated
Hi Vuyokazi, thank you for your feedback.
Kindly advise how we may be of assistance?
It's been a week struggling to set this.what a regret.your call centers doesn't do any justice to me
Good day Ntsoaki, Thank you for your message.
Kindly advise what your query pertains to, so we may log a request with the relevant team for assistance.
Thank you
Having a problem with the site :( it's not showing
Same as me
I have a problem it says that my order is being prepared and I have been waited for 5 days but no one is replying from ur staff
Good day
Thank you for your post.
Kindly provide us with your Vox account details in order for us to assist.
Thank you in advance -Vox
I got it installed today. You guys didnt send me the configuration key. I dont know where to find it on the site. I went through everything on the site and yet to find the configuration key!
Good day
Thank you for your message. Please send us your Vox account number or cell number linked to your Vox account so we can assist.
Thanks
Vox.
Eish, I think this may be a scam. I tried following the video but nothing is working. I'm. Still not connected
Good day Malefu, Thank you for taking the time to inform us of your experience with Vox. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
I am truly regretting using vox, my account is paid up to date but connected without internet 😢😢😢😢
Good day eDrives&Views, Thank you for taking the time to inform us of your experience. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
I was not sent a Configuration key
How do i get it
I tried going to my customer portal but still dont know where to find the key
Good day Ricci,
Kindly send an email to talk2us@voxtelecom.co.za with the details of your query as well as your Vox account details in order for the technical team to assist you with the required information.
I got past that stage
Now im on stage 4 facing issues with validation
It says "Installation sent to the server failed"
Hi Ricci,
Kindly send the above information in my prior message to the email address provided and the technical team will be in contact with you to advise you accordingly.
Thank you
Very easy to follow. Thank you💛💛💛
Thank you for your feedback
I've been trying to change my password but no luck with the vox portal app, need some help please
Hi Shane,
Please provide us with your Vox account ID to assist further
It's also staying to me "Failed to connect to the router locally or the router had already been installed." I've called multiple times with no answer or been on hold for 16 min+ Also when I try the self instillation it cannot entire the process
Good day
Thank you for your message. Please send us your Vox account number or cell number linked to your Vox account so we can assist.
Thanks
Vox.
Everything is set now…thank you @Vox
Hi Mary, you are very welcome :)
Thank you for the feedback.
I'm a new customer just got a router I installed it but it's says connected no internet can someone please help ..and it doesn't have a WiFi password is there a way I could create a password?
Good day Alison,
Thank you for taking the time to inform us of your experience with Vox.
Kindly send the details of your request to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
Mine is not even showing on the wifi options
Hi, how do i setup a different router?
Good day Alfonzo,
Please send us the details of your query as well as your Vox account ID to talk2us@voxtelecom.co.za in order for the technical team to advise you accordingly.
Im not able to do that link i got the mail stating my line is installed and i have to do the setup but it keeps giving me a dns error
Thank you for your message.
Please provide us with your Vox account number or the cell number linked to your Vox account so we can assist with your query.
Regards
Vox
@@voxtelecom hi where do i find the account number
You can find the account number on any of our emails sent out to you or provide us with a number linked to the account so we can locate the account.
@@voxtelecomi cant comment my contact number youtube remove it
Kindly check for any of our communications sent out to you and check for the account number or any ticket number that might help us locate your account.
What do I do if my phone does not pick up MikroTik network?
Hi Luke, Thank you for your message.
Please send us your Vox account number, so we may look into the matter and assist.
Thank you in advance
I followed all the steps but it says the validation failed
Good day NKHENSO PREDLON Nxumalo,
Thankyou for reaching out,
Kindly send us a direct message with your account and contact details for us to assist.
Kind regards,
Vox
Also a new customer here havent receive my router yet they send an sms billing has commenced!
Hi Isreal, Thank you for your message.
Kindly direct your complaint to customerexperience@voxtelecom.co.za
Regards
My customer login page is not the same. It’s asking for login details?!?!
Good day , Your logins is your cell nr/ email
@@voxtelecom great, thank you
How do i setup on huawei router?
Good day, Vusi
Kindly send us a private/direct message with your Vox account number so we may assist accordingly
Regards
Vox
I have done everything but it say no internet access
Good day Lisaamalunga Lisaamalunga,
Thank you for reaching out,
Kindly email us your contact details and account number to talk2us@voxtelecom.co.za for us to assist.
Kind regards,
Vox
Mine is asking for login details,user name and password..he ddnt go through that stage…what do I use?
Good day , thank you for your post! Please provide us with your Vox account ID to log a ticket for assistance regarding the matter above
Thank you in advance.
Good day Mary, Thank you for your post.
Kindly note that your request has been escalated to the relevant department for assistance. Further feedback will be provided soonest.
Regards
i have an issue where Mikrotic wifi option is not showing up anymore, can anyone assist
Hi Cebo and thank you for reaching out
Kindly send us a private/direct message with your Vox account details so we may assist accordingly
Regards
Vox
I want to cancel it, still waiting for the router whilst the billing has started. Sooo disappointed
Good day Zukiswa, Thank you for taking the time to inform us of your experience with Vox. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
I have not received a configuration key.
Please assist it's urgent
Good day Claudia, Thank you for your post.
Kindly send us a private message with your Vox account details in order for us to log a request with our Support team for assistance.
Thank you in advance
Where do we get configuration key
Good day Zanele, Thank you for your message.
Kindly send the details of your request to talk2us@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards
Mine says the CRSF token do not match
Good day Sphesihle, Thank you for your post.
Kindly provide us with your Vox account details in order for us to log a request with our Support team for assistance.
Thank you in advance
Hi my wifi says installation sent to the server failed.....can you pleas help
Good day Thembinkosi,
Good day,Thank you for your post.
Please provide us your Vox account number - help@voxtelecom.co.za
Regards
Vox
We wanna know how to change the wifi password because when we call you tell us things we don't understand.. so help us
Good day,
Kindly send us an email with your request and our team will assist with the change.
Great Video, Mphulose 👍
But you only delivered roater I don't have OAT,how to get it?
May you please advise me what to do to get OAT
How can you change your SSID and password?
Good day Luca.
Thank you for your message.
Please provide us with your Vox account number or the cell number linked to your Vox account so we can assist with your query.
Regards
Vox
My set up is a nightmare even the Whatsapp line not helping,2nd day now without internet,hving to use data.I am at my wits end....from the video I cannot go pass identifying the MicroTik and yhe 088 number meeds me to have over R1000 of airtime
Good day Penelope,
Thank you for reaching out,
Kindly send us a direct message with your account and contact details for us to assist.
Kind regards,
Vox
@@voxtelecom hi
Good day Penelope
Thank you for reaching out.
Kindly send an email to talk2us@voxtelecom.co.za with your query details. Our customer service team will assist with the query.
Regards
Vox
Hi, have you gotten any assistance? And how has it been since then?
@@monterodelgado2577 no I had to figure it out myself , working perfectly now though.
Still waiting for mine to arrive - so that I can install it
Someone drops a box at your gate and says good luck then he speeds of.??
Good day Shaun, Thank you for your message.
Kindly advise how we may be of assistance?
Yes it’s total nonsense, paying for a service that is do it yourself
Do I have to use the Mikrotik router or can I use my own
Hi Faiq, Thank you for your message.
Kindly direct your complaint to customerexperience@voxtelecom.co.za for assistance.
Thank you
Yes how do we put in password just received my router yesterday
Hi Daan , please provide us with your Vox account ID in order for the support department to assist with the above
@@voxtelecomHow are you how can l activate my account was using the trial monthly then after that before the end of the trial l did make my payment for the first time but now the trial is finish now they cut off my wifi saying no network
Great video thanks man!
Glad you liked it!
I tried everything but it doesn't work
Good day and thank you for contacting Vox,
Please send us your request as well as your Vox account details to this email address customerexperience@voxtelecom.co.za so we can assist accordingly
Kindest Regards
I’m sorry but I would have preferred that the guys who installed set everything up. This is BS I don’t like having to do things myself 🤬
Good day ,
How may we assist you ?
Exactly, we are paying for a service we not getting
Mine can't show me mikrotek wifi what must l do
Good day, baba
Kindly send us a private/direct message with your Vox account details and elaborate more on your query so we can get the relevant department to assist accordingly
Regards
Vox
@@voxtelecom ok l will
@@voxtelecom 0718111298
Good day baba and thank you for the information provided
Kindly note that we have picked up that you have no active service with us
Please send us a detailed email through to sales@voxtelecom.co.za and our Sales team will assist accordingly
Regards
Vox
The service is very poor... No response on calls or email... And the router is faulty...
Hi Mxolisi, thank you for your message.
Kindly provide us with your Vox account details so we may assist.
Thank you in advance
@@voxtelecom I'd rather you have given me an alternative number to contact or an email address than to want me to display my confidential information on a public platform... Business Ethics, I mean...
@@voxtelecom Look, I feel like I'm being failed and I'd rather look for alternative service providers... How do I go about canceling this service..?
Good day Mxolisi, Thank you for your message.
Please will you send us your Vox account details so we assist.
Thank you
You are also welcome to send the request directly to customerexperience@voxtelecom.co.za so we may look into your query and assist accordingly.
Niceeeeeeeeee 👋🏾👋🏾👋🏾👋🏾great one
How can i change my router password?
Good day.
Thank you for your message.
Please provide us with your Vox account number or the cell number linked to your Vox account to help with your query.
Regards
Vox
Thank very much for the Info
What is my configuration key
Good day Martinstudio7, Thank you for reaching out.
Kindly send the details of your request as well as your account and contact details to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
Customers pay for your services. Why can't you simply regulate your affairs such that the router is delivered in time for the installation? The video you supplied is simply painful to watch😢
Good day Pumelele Hole,
Kindly email us to talk2us@voxtlecom.co.za your account and contact for us to assist.
Kind regards,
Vox
I can't connect, please send a technician
Hi Julie, Thank you for your message.
Kindly direct your query to to customerexperience@voxtelecom.co.za so we may assist accordingly.
I received the router on Sunday, you guys have already started billing yet we can't connect. This groggily air router is not working. I cannot pay for what I'm not using. You guys are so incompetent.
Good day , thank you for your post! Please provide us with your Vox account ID to log a ticket for assistance regarding the matter above
Thank you in advance.
What are the log in details you don’t say if password is ID or cellno
Good day , May we log a ticket with our technical department for assistance?
I wanna set password every one is connected 😢😢😢😢
Hi King Rhee1, Thank you for your message. Kindly send the details of your request to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
5:36
Hi Paul , Kindly provide us with your Vox account ID to assist your further
Nice one broer !
my wifi says says that the installation sent to server failed.... can you please help
Hi Alex , please provide us with your Vox account ID to assist further
My WiFi says that the installation sent server failed....can you please help
Nothing is working
Thanks a lot for the video, it's superb. I watched the video. Followed step by step and wala. My wifi is working wonders
Thank you very much for your feedback
nice and simple
Plz help I want to change my password
Good day.
Thank you for your message. Kindly provide us with your Vox account number or cell number linked to your Vox account so we can assist.
Thanks
Vox.
Very informative... 👌🏿
I received mine.
👊👌
Yarl are useless you just take our money fr nothing
Good day DJ PRIE NKOSAZANA, Thank you for taking the time to inform us of your experience with Vox. Kindly send the details of your complaint to customerexperience@voxtelecom.co.za in order for one of our Customer Service agents to contact you and assist.
Kind Regards,
@@voxtelecom I have been sending as I’m typing I’m on your portal nobody cares
Thank you for your response, DJ PRIE NKOSAZANA.
Kindly note that we are only able to assist once you send us an e-mail confirming what your query pertains to or a reference number for the fault you have logged.
Alternatively, Check out our Customer Portal here 👉 customer.vox.co.za/dashboard
Call: 087 805 0530
Email: help@voxtelecom.co.za
Chat: chat.vox.co.za/
Thank you so much, very informative.
This is BS!!! None of your suggestions to install work!!!
Good day Tristan of Bodom!
Thank you for your review.
Kindly send the details of your complaint to talk2us@voxtelecom.co.za in order for our Customer Service team to contact you and assist with the resolution thereof.
Kind Regards,
Vox
confusing
If this is too complicated you can phone them and they can either walk you through the process or send out a technician to install and set it up for you.
Good day, Jake.
Kindly provide us with your Vox account number to assist with the above.
Regards
👍 thank you
Useless
Hi Fibonacci👑,
Kindly DM us your contact/account number for us to contact you and assist.
Kind regards,
Ivy