Disneyland Paris Solo Trip | Day 3 | Terrible Pym Kitchen Experience! | Vegans AVOID This Restaurant
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- เผยแพร่เมื่อ 12 ก.ย. 2024
- Join me on Day 3 of my Disneyland Paris solo trip where I start the day off with an incredible time during Extra Magic Hours and join the Dream and Shine Brighter Parade!
I then head to Walt Disney Studios Park to dine in Pym Kitchen for the very first time and this is where it all goes wrong! Find out what happened and why I recommend vegans or people with dietary restrictions avoid buffets at Disneyland Paris.
I then end the day on a better note by seeing Avengers: Power The Night and Disney Illuminations back to back before closing down Disneyland Park!
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Oh sophie, I'm so sorry about your experience in PYM. You're absolutely correct, it doesn't matter whether you have an allergy or not, if you've been told it's vegan it should be vegan. The attitude of guest services was poor and the chefs either are poorly trained or even worse, don't care. I'm so sorry you went through that.
On the flip side of the vlog, your reaction on Orbitron was the mirror of me on Dumbo. Scariest thing ever! 😂
Hope you're OK. X
Hi Frankie! Thank you so much for your kind message! It is worrying that, like you say, the chefs either aren't being trained properly or don't care and neither is great. It does make me worried about the other restaurants and how sure can you be they are preparing things properly.
OMG I went on Dumbo at night and totally felt like I was tipping out of it! Orbitron is basically Space Dumbo! 😂
Another fabulous vlog. I love how much you love your Disney time. I really felt for you after your horrible experience. I'm glad you managed to bounce back. You're a trooper lady xx
Thank you so much Elaine! It really is such a joy and privilege any time you get to be in Disney! That is so kind of you!
Sophie you are so funny, I love your videos… I’ve got to ride orbitron on my next visit, and I’ll be thinking of you there ❤
Hi Jo! I have a love hate relationship with that ride! 😂 I always want to go on it and I always am so scared when I am on it! I hope you get to enjoy Orbitron! 😂
I’ve just discovered your channel and I just need to say I really enjoy your enthusiasm and authenticity in your vlogs. I’ve binged all your Paris Vlogs as I’m headed off to Disneyland tomorrow- sans Kiddos so I’m very ready for some serious rides and food. Thank you for all the recommendations- you’ve been a massive help. Keep up the great work! X
Thank you so much for watching and for such a lovely comment! It is so exciting you are off to Disney tomorrow! I hope you have the most incredible trip! I am so excited for you!
That was the funniest thing I have seen, watching your reaction on that ride. Really cheered me up, thank you x
I always want to go on Orbitron and then immediately regret it! And then between trips I think you were probably overreacting, it doesn't tip that much. But it does! 😂
Really enjoyed the vlog, as per usual! Sorry to hear your dining experience and the upset it caused though 😢 thanks for still taking us along the ride with you
Thank you so much for your kind words Simon! I've really got to stop crying in videos! 😂 I think this was a reasonable one though
Just found your channel by chance googling the Manhattan restaurant and now I’m hooked! You’ve helped me make the decision to skip pymms and go to toad hall instead! I’m sorry you had this experience at dlp, couldn’t agree more that their buffets are a mind field for us! ❤
Thank you so much for watching! Manhattan is so great! The pasta is amazing! I hope you enjoy it! And Toad Hall is so great! There is also a new vegan shawarma at Super Diner that is awesome too!
Buffets can be so problematic! I wish they would label everything on the buffet so people know what they can and can't eat!
You on orbitron made me laugh. Thank you for sharing.
I feel really sad that they were so wrong at Pym kitchen. You should never be served dairy if vegan whether you have an intolerance or not! So sorry they didn't take you seriously and you had an awful reaction.
I'm so sorry for your rubbish experience. Your feelings about it are very valid and I'm not vegan but I totally understand how that shouldn't of happened. X
I always love the idea of Orbitron and hate it when I am on it! 😂 Thank you so much for your kind words! I was so sure that if two chefs had OK'd the food it would be fine. It was so frustrating that Disney didn't take it seriously but I did persevere and eventually had to escalate the issue which did get a better response. xx
Love these videos, can't wait to be back in August, totally my happy place ❤ Ready for the Ride is such a tune 🎉
Thank you so much for watching! It is so exciting you have a trip coming up soon! Ready for the Ride is such a bop! I am obsessed with it! It is so uplifting!
We went to Pyms kitchen and I’ve got a milk allergy and hardly anything to eat in there unfortunately..
Your ride on Orbitron was hilarious, we also felt like we were falling out 😂😂 x
It is such a shame that the buffets are marketed as being good for people with allergies or vegans but in reality there is so little you can eat it is definitely not worth the money! And so bad the chefs are giving out incorrect info!
I am so glad I am not the only one who feels like they are falling out! It is so frightening!
You were so lucky seeing the Marvel drone show . We came for three nights in March and every night , no drones 😢.
Enjoying your vlogs very much !
It is such a shame when the drone shows are cancelled due to the weather! I also went in March and every night they didn't happen! It's so hard because they don't do the Marvel show in the summer as it wouldn't be dark enough but in the winter the weather is so unpredictable!
Oh Sophie, I'm so sorry about your experience and I know we've spoken about this before but you were 100% correct - this shouldn't have happened and its really disappointing. I know you said emailed them but I hope you got a decent response and some sort of resolution. I do wish they took this more seriously but has definitely put me off buffets even more so, I was already a bit wary with the limited options!
Just wanted to give you a hug! I know how devastating it would be if it happened to me so I totally understand.
Thank you so much for all your kind words when it happened and now! It definitely isn't up to Disney standards! I ended up in a 5 week battle with them and eventually contacted the President of DLP. They were more responsive but Disney have never apologised or acknowledged the fault. They did offer me a buffet with no vegan options as a goodwill gesture which was funny 😂 But really I wanted them to take the issue seriously and work towards training their staff. I have been so shocked to hear so many people have similar experiences and I think seeing as Disney now owns DLP they really need to work on making this much more like the US parks.
It's so true the buffets already have limited options and it has put me off visiting them! You definitely don't get your money's worth as a vegan but I think if I did go I would always check the allergen menu now!
It broke my heart to see you having such a lovely day then watch it get ruined. So disappointed that they didn't take your complaint seriously too. I stopped eating meat when I was 7 (not far off 30 years ago now!) and still vividly remember a few times I've accidentally eaten meat due to mistakes/wrong labelling etc. - these incidents are so upsetting aren't they! I try to avoid ordering the new super realistic meat replacement products in places that also serve meat because I just don't trust people anymore.
Against my better judgement, I do have a reservation at Pym later this year but at least I know what I'm up against as a vegan and will go in with very low expectations (I love Ant Man and can't resist the theming). Thanks for sharing the experience! Loved the vlog as always (just not when you were upset x)
Thank you so much Rachel for such a lovely message! You are so right! Even if it is unintentional it is so upsetting to consume animals! I am also weary of faux meat meals in restaurants if they have something similar on the menu too as I worry they will mix them up!
My top tip for Pym is to check the allergy menu and not rely on the chef and staff. The allergy menu should always have the correct information so that is the best place to know exactly what you can eat!
I find Peter Pan so fast compared to Disneyworld. I find I miss things. Slow it down Disney please😃. So sorry you had that experience at Pym Kitchen, it really is enough to ruin the day. Hugs
It is true that it does seem to move faster so it is harder to see all the details! I would love for it to be a little longer too! It was such a shame and totally put a dampener on the trip! Thank you so much!
I do love your films and enthusiasm for the parks. Sorry to hear about the PYM Kitchen experience and felt for you back at the hotel opening up about it. We've just got back and the whole allergy experience is not great. We turned up at Walts and when I mentioned daughters Allergies the greeter said 'i think you should book elsewhere', that was really shocking. I hope you had an amazing time overall.
I am so shocked at your experience at Walt's! I am so sorry that happened to you! Disneyland Paris has such a long way to come in regards to allergies and I really hope they do put the research and effort in. There is such a stark contrast between dining in the US parks and Disneyland Paris with dietary requirements and I hope that as Disney now own DLP once again they will look to improve this! Thank you so much for all your kind comments! Apart from the Pym Kitchen experience it was such a fun trip but the last day was a bit of a damper as I did end up ill!
@@MostMagicalGuides Yeah I agree. Can't wait to take her to WDW as I know it will be better. Yeah the service in Walts was not good either. They begrudgingly did a main course for my daughter that was free of allergens. It was as though they were punishing us. Service was slow, had to wait ages for drinks, no spoon with the soup, Luke warm soup and general couldn't be bothered with us. Even dumped a bag of bread on the table which was Gluten free as it was allergen free. Then said I had to open it which I had to saw through with the main course knife. Even Princess Dining was the same now I think about it. So rude about allergens even leaving the bread on the plate with the pumpkin soup which i said 'can she have this??' to get the reply 'no!'. So why put it on the plate?? Arrrgggg. The park is great but service for allergens not good.
Who can you complain to though? I mentioned it to Mickey Mouse at the character dining but he wasn't able to respond. Oh, Plaza Gardens was good with the allergens. Albeit very slow service.
@@voiceoverguyharris It will be so incredible to have a family trip to Disney World! What amazing memories you will make together! I am so shocked to hear how badly you were treated at Walt's! It is totally unacceptable! It is awful they also put bread on your daughter's plate that she cannot eat! It is so lucky you checked. I would absolutely email a complaint to Disneyland Paris. I think they need to be made aware of what is happening in their restaurants in regard to allergies and dietary requirements. Sadly it seems all too common for people to have bad experiences. Hopefully if they keep receiving complaints they will see there is a big issue they need to address. I ended up emailing the president of Disneyland Paris and within an hour had a phone call to speak about the issue.
I'm really angry with the way your complaint has been delt with Pyms.
There was another TH-camr who's child was verbally abused in Pyms by a male waiter. He actually caught it on video but they refused to let him leave unless he deleted it.
When he complained to guess services they asked for evidence, because he had deleted it they took the waiters side.
Just about to cancel our reservation with them because of this.
Im also vegan for some reason Disney/ french don't seem to take it as seriously.
We did Downtown last time because of the vegan burger which they didn't have. I was offered a fish bun instead. Most of the other food was either covered in butter or cheese.
As we are a family I have to eat when they do at what ever buffet/ table service. I basically eat about €5 worth but have to pay over €40+ each time as we go half board.
We had a very bad experience in the Lucky nugget a few years ago. Orderd 2 vegan burgers, my grandaughter kept saying it tasted like meat. I told her to stop being silly as I had the same... felt physically sick when I realised she had infact been given a meat burger. I've been a vegetarian for over 41years a vegan for 3, she had been a vegetarian for 4 years at this point. We only got a gabbled apology.
She actually ended up with a food phobia after as she became scared to eat just incase.
Please put a formal complaint in with Disney, its made you poorly. If this had been an allergic reaction the out come could of been fatal
I am so so sorry to hear about your horrific experience at the Lucky Nugget! Your poor granddaughter! And the fact that she ended up with a food phobia (which is totally understandable) after it is so awful and exactly why these issues need to be taken seriously so they do not happen!
I totally agree that in France there is a lot less understanding of what it is to be vegan or vegetarian but I think Disney need to train their employees because when you are a destination visited by people from all over the world with different dietary requirements you need to stick to them when you tell them you do cater for them.
I am totally with you that the other buffets you pay so much for so few options, and often they are just sides as well. It is wild to me they will market as having vegan options but in reality there is hardly nothing and totally not worth the cost. I think they either have to make a real effort, like in Disney World, or not cater for people at buffets but direct people to the table service and quick service restaurants that have actual options.
So shocked to hear about the Pym Kitchen incident too! I've never had an apology from Disney and it very much seems like if they don't acknowledge an issue occurred then they can deny all responsibility. It is so frustrating because you just want them to take these things seriously. It only takes one person with an allergy being given bad information for them to be in deep trouble so I do think they need to train their staff better both with food education and attitude towards dietary requirements.
Thank you for your films.
Thank you so much for your Super Thanks! This is so kind of you! And thank you for becoming a Patron!
I’m so sorry about your experience at Pym’s. That’s not on and ridiculous you had to go all the way to the President to get the proper acknowledgment. I must admit though I had less than charitable thoughts when you were on Orbitron 😂
It was very frustrating that no matter who you addressed the issue with they didn't take it seriously. It was good to get a quick response once I went to the president of DLP but it did feel like a lot of words and no action. I really hope they do improve things as it seems so many people with dietary needs or allergies are having a bad time at DLP!
I’m sorry to hear about your experience at PYM Kitchen. This is totally out of order. From someone who has recently had to make a complaint to Disneyland Paris for other reasons, my biggest tip is to not give up and keep pushing them. You shouldn’t have to do that but they don’t give in easily. It took me a week of back and forth emails and asking to speak to someone more senior before I finally got acknowledgment of the issue and compensation.
I am so sorry you had to complain to Disney too! I do always find it ironic that people compliment Disney's customer service but I always find if you ever have a genuine complaint (which thankfully isn't often) their customer service is awful! I am so glad you persevered and had the issue acknowledged and compensated! I did end up speaking to lots of different departments before contacting the President of Disneyland Paris after 5 weeks of battles. They've never apologised or acknowledged that the chefs cannot be giving out incorrect info but did offer me a goodwill gesture of a buffet which had no vegan options which was hilariously tone deaf! Sadly since then I know a friend who was given meat and again fobbed off so I do hope they take food complaints, and all issues people encounter at Disney, more seriously!
Omg babes when you where so upset I just wanted to give you a hug, you’re so precious, this reaction gives you are vegan for the animals 🥺💛 I’ve been vegan for almost 6 years now so I completely understand when this happens 💛 big hugs!! The vlog in general was otherwise again, very enjoyable to watch! I hope we go back around Halloween since my mom really want to take her kids and their partners to Disneyland! (And by then her first granddaughter! 😄) fingers crossed! 🤞🏻
Awww thank you so much for such a lovely message! You are too kind! It is the worst, even when it is not intentional, to know you've had animal products. 💖
It will be fabulous if you get to visit around Halloween! It's my favourite time of year to visit!
@@MostMagicalGuides it’s the BEST time, I went once when I was a teenager and it was amazing! One of my fave holidays, spooky bish for ever 👻👻
Aw Sophie I was crying with you I'm so sorry. I am not vegan but I absolutely understand what this meant to you and it is unacceptable. Especially as I'd been loving how happy and excited you'd been the rest of the trip. I love Disneyland Paris but their guest service can be a little (or a lot!) under par, especially when you compare it to Florida. Once checking into my hotel in Florida it wasn't ready until about 30 mins after check in time and they gave me a $100 dining credit and profuse apologies and I hadn't even said anything about it being late as it didn't really occur to me I was just excited to be there. At DLP one cast member punched another cast member who fell onto me and he continued to scream and shout and... nothing! I do understand the CMs were also in schock but didn't even ask if we were ok or take our details in case they wanted witnesses etc. However, I've still got 3 upcoming Disney trips booked so I obviously still love it!
Thank you so much Claire for such a lovely and thoughtful comment! It is so true that the customer service at DLP does need a lot of work.
It is so incredible how good the reaction was to your room being late in WDW! That is awesome!
It is so awful to hear you saw a cast member punch another - but sadly you are not the first person I have heard this from! There is definitely a lot of training that needs to go into certain roles in DLP!
It is so true that despite the faults it is hard not to go back! It is so exciting you have 3 Disney trips planned! Having multiple countdowns is the best!
Sorry to hear of your awful expereince in Pym Kitchen. I really felt for you. Being served dairy when you are vegan, intolerant or allergic is NOT OK! Your complaint to guest services should have been taken much more seriously. Hope you get some kind of compensation for the inconvenience they caused you.
DLP need to up their dietary requirements game! x
Thank you so much for such a kind and supportive comment! It was really frustrating guest services did not take it seriously and I ended up in a 5 week battle with Disney over email about this. They did offer a goodwill gesture of a buffet with no vegan options which was so tone deaf it was quite funny. 😂 I just really hope they do look into training their staff more. The US parks go above and beyond so even just giving basic training so their chefs know about allergies and dietary requirements and what they are serving would go such a long way!
Me and my wife are going PYM Kitchen to eat in May,so this is useful as she has a nut allergy.Thank you for this.
I hope you have an amazing trip! The allergy menu was super helpful and it was great my server also took me over to the buffet and pointed out exactly which things were safe to eat! In future I would always use the allergy menu!
Love this Sophie
Thank you so much Natalie! Your trip sounds so epic!!!
I'm only part way through but my immediate comments are we love Barry! Obviously Jaffa isn't allowed to get away with this behaviour anymore with grandad 😅 and so true about those of us who love the parks, no one else really gets it so its lovely when I find people like you who understand!
Yes! 😂 I am trying to convince my dad if he's having a Mexican standoff with Jaffa, Jaffa has already won! We all know cats are in charge! 😂 It is the best meeting people who 'get' it and love the parks in just the same way!
Love love love your vlog. I’m SO angry at those chefs!!!! They know what is in their food. That’s just arrogance and idiotic behavior. Glad it ended with that awesome night show!!
Thank you so much! You are so right, it's either they do know what they serve and just don't care or they aren't trained and neither is a good look for Disney. It is wild the contrast between the US parks and DLP when it comes to this!
I was so lucky to see both night time shows back to back! It was a really nice way to end the day!
Ohh, Sophie, I'm so sorry for your terrible experience at Pym kitchen. 😢 I wanted to hug you too.
How awful Disney brushed it off and didn't take your very valid complaint seriously!
Beki x
Thank you so much! It is so kind of you! It is such a shame they didn't take it seriously. I really hope they do look into it but after posting this video I've heard so many people have bad experience, even people with serious allergies, and it's frightening! xx
I’m coeliac and daughter FodMap and lactose free. At Pyms, we were individually shown round. Then the person showing us ordered a mini burger (mines minus the bun and daughters on a bun - no cheese). Guess what!? The chef put them all on the SAME plate! Really no clue.
HI Jill! This is absolutely dreadful and really shocking! It is so frightening to not be able to trust the chefs because their errors (or ignorance) could make people seriously ill or even kill them. I am so shocked at just how many people have had terrible experiences and you would think now Disney own Disneyland Paris once again they would be much more on top of this!
I really appreciate the effort and information you put out into your videos. Such a shame that the restaurant was not fully aware of the products that are in their food. Ignorance is not good thing to come across and to think how far we've come with vegan foods throughout the world..its not that difficult to label items.
Thank you so much for watching and for such a lovely comment! You are so right! With such a rise in veganism and people visiting from all over the world it is shocking that the chefs still aren't aware of what products are in their dishes and what different diets are. I am so thankful I don't have an allergy because it only takes one piece of bad information for someone to have a life threatening reaction so I really think Disney need to get on top of this. There is such a stark contrast between the US Parks and DLP when it comes to this. I do hope they will improve!
This is a really silly question but, do the rides stay open after the fireworks usually? Im planning to go in early September and I know the park closes earlier than in summer, so I suspect it will close right after fireworks?!
This is a perfect question as I think it is something lots of people would like to know! If the park closes at 10pm, the final entry into a ride queue would be 9.59pm. The fireworks at Disneyland Paris always happen at park closing time.
It is worth noting that Fantasyland closes early to prepare for the fireworks but you can totally enjoy Frontierland, Adventureland and Discoveryland until park close.
The shops on Main Street do stay open for a while after the fireworks.
I also really recommend waiting 10 - 15 minutes after the fireworks finish for the crowd to die down so you can get the castle shots with no one in them!
@@MostMagicalGuides Thank you SO much for the advice! You are the best 🙌🏻
O bless you 😢😢😢 so sorry to see you so upset! It’s honestly terrible 😡😡😡
It feels so dramatic but it genuinely was so upsetting!
Did they not even give you your money back????
I never had a refund, even though I spoke to the restaurant, guest services in the park and emailed guest services when I came home. Eventually I did email the president of DLP because I felt they just weren't taking the issue seriously. They've never apologised or really acknowledged this is an issue. Ironically they did offer me a buffet with no vegan options as a goodwill gesture. 😂 When I explained how that wasn't really an option they did give me some meal vouchers for my next trip, but really the main point was that they need to train their staff and chefs better as I just hope that will happen because it does make me weary of dining at DLP. I definitely will not be going back to the buffets!
Your Pym Kitchen experience was terrible!!!
Honestly, the way they did not care at all!