Thanks for the video. Mine recently stopped working as well, and this video motivated me to try to troubleshoot it some more. Managed to "fix" it without actually fully disassembling the unit, as the issue was a clogged pump or stuck motor. A few tips to anyone with a faulty unit: - If it manages to charge, turn on, and turn off, it's probably not the battery. - To determine if the issue is a faulty sensor, follow the guide on the SimpleHuman site to run the motor continuously, which is: cover the sensor completely with your finger, push the power 3 times quickly (no more, no less), and keep your finger covering the sensor. The light should remain blue for as long as your finger covers the sensor, and will turn off once you move your finger away. If this is true, then it means the sensor is working, as it was able to see your finger. - If you've determined the sensor is working, then the issue is likely with the pump/motor. In the previous test, where you cover the sensor and push the power button 3 times, the act should cause the motor to run continuously while covering the sensor. To try to unclog the motor, optionally remove the soap cartridge from the unit by unscrewing it (as seen in this video), and while triggering the motor to run continuously via the sensor test, try to hit the back of the unit several times. If you're lucky, hitting the unit will cause the motor to become unstuck, and the unit should work again.
Thank you for Great tutorial. This has all information for small project. This is an expensive product need small part and little effort. Save money $$$
Thanks for _not_ editing away the effort it took ! ☝️Tip: heat (60°C to 80°C) soften most types of glue without damaging most plastics used in household products. Apply gently, careful with heat guns. An hour in an oven works wonders and will not harm the battery.
That's why a heat gun was invented. Shoot the heat on for a minute and it will release the glue hold. Nice to see the inside as I had to get mine open to unclog it.
On mine I tried using a heat gun, even heated it up to the point where it started to melt the plastic, but the 'glue' wouldn't release. Looks like on the newer ones they're using ultrasonic welding or plastic welding glue.
Hi Gr8r Work, Thank you for your enlightening video on disassembling and repairing the device. I have opened the side of the mylar machine body for battery replacement based on what I saw. It seemed simple and faster. Thank you for your thorough film. 🥸Sincerely, Ripacska
How disgusting that a product that is at the top of the price range lasts only 5 year or so with no ability to service the parts. They could easily make this more modular but they choose not to. I guess they are expecting consumers to just add the entire unit to the landfill and purchase another. For this consumer what it actually means is that I won't waste another dime on overpriced, underwhelming Simplehuman products.
Yeah, I'm actually surprised that it's not very modular at all. People would gladly pay too much for those replacement parts. Somewhere they calculated that it'd be more profitable to peeve those people and just get others to buy a new unit? #NotMe I actually got mine replaced and the new unit works fine. But, that doesn't solve the problem of my ownership of a beautiful device which doesn't work beautifully at all. I'll keep using the replacement for as long as I can, but I'm not happy that I have to waste the entire unit. I'll look for a way to turn it into a 'pump' model or something!
I purchased 7 for my bathrooms in my house. All 7 died almost at the same time after 1.5 years… so no it certainly didn't last 5 years…. Totally garbage.
Thanks for the video. Mine recently stopped working as well, and this video motivated me to try to troubleshoot it some more. Managed to "fix" it without actually fully disassembling the unit, as the issue was a clogged pump or stuck motor. A few tips to anyone with a faulty unit:
- If it manages to charge, turn on, and turn off, it's probably not the battery.
- To determine if the issue is a faulty sensor, follow the guide on the SimpleHuman site to run the motor continuously, which is: cover the sensor completely with your finger, push the power 3 times quickly (no more, no less), and keep your finger covering the sensor. The light should remain blue for as long as your finger covers the sensor, and will turn off once you move your finger away. If this is true, then it means the sensor is working, as it was able to see your finger.
- If you've determined the sensor is working, then the issue is likely with the pump/motor. In the previous test, where you cover the sensor and push the power button 3 times, the act should cause the motor to run continuously while covering the sensor. To try to unclog the motor, optionally remove the soap cartridge from the unit by unscrewing it (as seen in this video), and while triggering the motor to run continuously via the sensor test, try to hit the back of the unit several times. If you're lucky, hitting the unit will cause the motor to become unstuck, and the unit should work again.
Thanks for the videos, even if we got to the point of realizing the sensor is the problem. Very informative.
Thank you for Great tutorial. This has all information for small project. This is an expensive product need small part and little effort. Save money $$$
Thanks for _not_ editing away the effort it took ! ☝️Tip: heat (60°C to 80°C) soften most types of glue without damaging most plastics used in household products. Apply gently, careful with heat guns. An hour in an oven works wonders and will not harm the battery.
Thanks for the video, the only thing is that you could easily skip from 4:20 to 17:18.
Meh, I appreciate seeing the entire process. More is better incase there are any missed steps. I can easily skip around myself.
Not editing away the effort it takes is the key value besides the mere gesture needed !!
That's why a heat gun was invented.
Shoot the heat on for a minute and it will release the glue hold.
Nice to see the inside as I had to get mine open to unclog it.
On mine I tried using a heat gun, even heated it up to the point where it started to melt the plastic, but the 'glue' wouldn't release. Looks like on the newer ones they're using ultrasonic welding or plastic welding glue.
Thanks for the video brother! Are you russian or polish?😀
Hi Gr8r Work, Thank you for your enlightening video on disassembling and repairing the device. I have opened the side of the mylar machine body for battery replacement based on what I saw. It seemed simple and faster. Thank you for your thorough film. 🥸Sincerely, Ripacska
How disgusting that a product that is at the top of the price range lasts only 5 year or so with no ability to service the parts. They could easily make this more modular but they choose not to. I guess they are expecting consumers to just add the entire unit to the landfill and purchase another. For this consumer what it actually means is that I won't waste another dime on overpriced, underwhelming Simplehuman products.
This is capitalism. Make cheap shit and sell it for a lot of money. We live in a throw-away society.
Yeah, basicaly from this video - it is NOT servicable unit, shame
Yeah, I'm actually surprised that it's not very modular at all. People would gladly pay too much for those replacement parts. Somewhere they calculated that it'd be more profitable to peeve those people and just get others to buy a new unit? #NotMe I actually got mine replaced and the new unit works fine. But, that doesn't solve the problem of my ownership of a beautiful device which doesn't work beautifully at all.
I'll keep using the replacement for as long as I can, but I'm not happy that I have to waste the entire unit. I'll look for a way to turn it into a 'pump' model or something!
I purchased 7 for my bathrooms in my house. All 7 died almost at the same time after 1.5 years… so no it certainly didn't last 5 years…. Totally garbage.
@@ZahraMirafzali Mine lasted 2 years, but yeah, it's a garbage product totally not worth what they charge for it.
Damn! This is so hard to open!
this video is a waste of time... as is buying this dispenser a waste of money.