View the best prices 🔥 on the 5G Hub: broadbandsavvy.com/deals/5g-hub/ Read our full review of the Three 5G Hub: broadbandsavvy.com/three-5g-hub-review/
Have had this now for just over two months and whilst it started out brilliantly with at various points receiving 250mb speeds, have now been struggling with download speeds of between 1mb and 90mb, fluctuating throughout the day - meaning I’ve had to end work calls prematurely and unplug and re plug in the router several times throughout the day to get the speeds back up. Upload even on a good day will only ever hit a max of 5mb. This is not good. I’ve tried speaking with customer services but they’re even more clueless than I am and repeatedly tell me to go visit a Three store to get more help. It’s certainly not the signal in the area as my phone fares far better and occasionally acts as a tether for my computer. I am deeply unimpressed by this. It is NOT reliable.
I live in high rise flats, landline broadband, was around 15 mbs but the last month or so it’s just got really bad, I got this to try out, very impressed, far better than the one I had, phoned up and cancelled the line broadband, as contract is due next month. Great decision to get this. Kids are happy too stable internet, which means no nagging to me lol.
For anyone thinking of getting this for a PS5. I did it and I haven't looked back. My old internet was 14mbps down, 1up at 27mS ping. Now I get 700mbps down, 70up and 33mS ping. Despite the slight drop in ping performance, this is unnoticeable on fast paced car or shooting games and friends have said that my connection is always seamless. My home is 2100sqft and I get wifi6 through the lot of it. Make sure you get Three to remove any adult filter if TV apps like Sky won't work. If you have further problems, I have a screenshots on my phone from an IT boffin who helped me log into the routers settings. He seemed much more qualified than the reps at Three.
@@shimonbrown9590 Are you having settings issues too? YT won't let me add pics in replies. If you have messenger you can chat to me on there and I'll send it across. My profile is the same as my name. I'm in white top with the missus for profile pic.
hey dude im currently wired up with the ethernet to broadband to my pc, my connections can be pretty poor and im looking for a solution, i know 5g is wireless what does this mean for my pc that has no wifi connection ? can i still hard wire ?
I have just read your review and found it helpful for me. Unfortunately this 5g broadband from Three is not yet available in my area. I took out a 24 month contract for Three`s 4g broadband in January and am very pleased with it, i think this is the way forward for broadband, no wires or cables and the flexibility to put the router where you want it. Also the signal around the house is very good and all my smart stuff works well. When 5g becomes available i intend to upgrade. Thanks for your honest and comprehensive review. i have subscribed to your channel.
Thanks for the kind words. We agree, both devices are quite good really. We particularly like how aggressively Three is pricing them. They're not perfect of course, especially if having a consistent
I forgot to ask earlier. How are you finding the 5g signal strength around your property compared to the 4g signal. Just curious as I know that the 5g has a shorter range. I understand that the size of property and construction type all comes into play regarding how good the signal will be. I have been very surprised how good the 4g signal is around my fairly large brick construction house. I would say I am about a mile and a half from the nearest tower but not in an unobstructed line of sight.
@@John-fj3qw At this address, neither the 4G nor 5G signal are particularly amazing. Both are consistent in most rooms, but we don't typically get speeds near the theoretical maximum for either technology.
@@kevl1747 interested to know if this worked out for you? I too have 5g on phone even though three coverage says I don't and wanted to order the 5g hub
I have just got this router I had the 4G hub and now that I have this when I finally get 5G connectivity in my area it will definitely be a lot faster as I'm already seeing an improvement
Unfortunately I don't think that's possible with this router. It's worth having a look in the admins settings under the Wi-Fi option, but I'm not sure it's possible.
I just got back plugged it in, it shows a different SSID from what’s written under the base, I tried inputting the key password and it says invalid password. All the signal lights are ON. (White), please help.
I have a question, the website saying its not available on my area but how is that so if its connected through the satellites? Or could I simply buy an EE sim for it as a plan b?
This device uses 5G, not satellite technology. It means there is no Three 5G coverage in your area. EE sells a similar router on their website, although it's more expensive, so you could try and see if you get coverage with them.
@@broadbandsavvy Thanks, I have 5G signal with three on my phone most of the time where I live which is why I find it strange that it's saying it won't work, I can only assume that's because you need a strong and constant 5G signal, also assuming the three hub would be locked to three sim cards only. I did look at EE but they want £50 a month, crazy!
I have this router, pay £10 a month for first 6 months and with the ookla speed test im getting over 600mbps in the same room and upload speeds around 90 to 110mbps in other rooms I averaged 250 to sometimes 400 plus download, it looking into getting the wifi antennas to make it even faster than it already is and I’ve had not one single problem over the weeks I’ve had it
I’m interested in this video do u need to be near a cell tower for the best 5G connection or does it depend on the factors mostly? Does it come with a SIM card the box?
You need to have good 5G signal at your address, which Three will verify with you prior to buying. The SIM card is already in the router, or at least it was for us.
I am experiencing the same issue, 3 customer support team is saying this is an issue with the particular device model and they are waiting for the software update to get it resolved. But no luck from 3 months 😖 very much frustrating
Hi i got this but theres no 5g in my area however they said it will work but just 4g. How long did it take for your Internet to come on? Just plugged mune in its still no Internet x
It took about 3-5 minutes for us the first time. It's a good idea to look at what lights are showing up on the router, it could be the case that you need to move it somewhere with better 4G signal.
Can you compare using a mobile phone hotspot with 5G to the 5G Hub. I wanna see how different it is. Currently I use Poco X4 Pro as my hotspot until we get fibre here.
The baseline speeds will be similar (Hub is a bit faster) but I think you'll be much more able to flood the connection with heaps of traffic without experiencing so many issues. Connection stability will also be quite a bit better.
In some circumstances using antennas can make the signal more consistent or slightly faster. It depends on whether there's anything blocking the 5G signal from reaching the router - sometimes an antenna can help to overcome this.
A windowsill on a particular corner of the house was best for us. Behind the blinds would be best if you have a deep windowsill, but in front of them shouldn't affect signal too much.
We believe they're very similar in terms of performance, the speeds aren't much higher in practice. However, Three has been offering free upgrades to some people - it might be in exchange for starting a new contract. It could be worth going for this, if they give you the option, just to ensure you have the latest kit.
You should be good, as long as the games are not incredibly ping-sensitive. Like Minecraft as opposed to CS:GO. If unsure, you can always buy the Hub and return it if there's any lag.
@@broadbandsavvy that's what I'm planning on doing just to see , because I've had enough of this virgin fibre it's rubbish. They play all sorts of games including cod , FIFA rocket league etc
@@CM-1723 Good idea. FIFA should be fine, we tried Rocket League and it was good. It depends exactly how much load they're putting on the connection at once and exactly how good your 5G signal is where you live. If it works you'll save a heap of money compared to Virgin.
@@broadbandsavvy Im just waiting for my 3 5g hub to come should be here tomorrow. See how I get on with it . , Virgin just offered me to stay on 250mb but give me 3 boosters and a unlimited SIM card for 18months for £27 a month I currently pay £28 . So when this arrives and if it's no better I'll use it to " cancel " virgin and see if they offer me better .
Good question, we're not sure actually. It's in quite an odd location, even if it can provide power or be used to connect devices, we probably wouldn't use it
It says 12V, 1.5amp input so a power bank wouldn't be any good. Not sure what it is though, maybe for boat/caravan use where you would have a 12v supply?
We found that by rotating the router slightly, this had a massive effect on our upload speeds, so we would recommend trying that as a first step, along with repositioning the router if possible.
Ho there i can see your speed test. Please tell me your settings. I just got a 5g from 3 and it will not pass from 100 mb/s it's there any trick? My signal its Great 5g
I'm interested in getting one of these - I don't suppose you could answer this question, but in the case where 5G is available intermittently, does the router "fall back" on 4G LTE to provide seamless internet or is there no way of testing that?
Good question, unfortunately since we have quite good 5G signal throughout the house we weren't able to test that. If the Three website says that this router will work at your address, you should be good. And if the signal is intermittent and it doesn't do a good job of switching between the two, you should be able to return it within the 14 day return period.
This is the question I wed answering. Three tell me there’s no 5g in my area, but I have an iPhone on the three network and it has 5g. I have just ordered one of these hubs, do we know if it falls back to 4g or not yet. Thanks
@@kevl1747 So I've learned a bit more about the 5G routers in general, they will all fail-back to 4G LTE if they can't maintain 5G - that's just a fundamental part of their design. In addition, if you can physically see that your iphone is receiving 5G at home - that's all the proof you need. You don't need to go through Three's automated system (where you put in a post code and they tell you if you can get it or not) - browse their deals, phone them up and make the order. Their postcode system is not reliable - as I said before, being able to get 5G on your phone is proof that you can receive it. Good luck.
I have a question to ask for anyone here with this exact same router and network connection over 5G via three, I've read that streaming things like Netflix and other services like BBC IPlayer has been problematic...has anyone else experienced this? Something to do with APN settings or MTU settings?
@@TabascoChamp I was referring to the 5G router connected to Three UK network and having devices connected to it like smart TV's etc and not mobile devices just streaming.
They do different things. If your current connection is fast and reasonably priced, a powerline adapter can help you fix issues caused by poor Wi-Fi. The 5G Hub will offer better speeds for a lower price, most likely.
@@GokuSolosAnime You will likely get better speeds for a cheaper price with the 5G Hub, if you have good 5G in your area. However, your latency may be a bit higher - not an issue if you don't play online games.
Going to get one of this. My internet provided by landlord is unbearable. Checked 5G coverage in my house with a phone and result is okay. Hope this thing works fine for me.
i got one because my parents will not upgrade their 10mbits crappy adsl with a whopping 0.7mbps upload. With this 5g hub just plugged in on my bedroom window i'm around 200-400mbps depending on time of day and have seen it go a little above 500 at times.
Not sure why mine isn't connecting, any tips? I plug in, type in the details on the bottom of the hub, but it just doesn't connect. The network light stays red, and the signal lights don't turn on at all. Theoretically I should be in a 5g area.
Do you mean that you can't connect to the WiFi network, or that once you connect you can't get signal ("no internet connection" or similar)? If the former, it's worth trying a wired connection or other devices. If the latter, try to put it somewhere else in the house. It could also be that the network just happens to be down in your area right now, although that's unlikely. If all else fails it's worth ringing Three, we got through quite quickly when we did this.
Yes 5g sim, walls do affect the 5g so you have to place the router on a windowsill ideally, the wifi works fine with the usual proviso that walls will affect signal strength and therefore speeds.
Doesn't work for me, just arrived, unboxed it and plugged it in, left it for 10 min constantly looking at it, wifi and power lights are on but network light is red and all signal lights are off, tried resetting, changing passwords and everything, doesn't work.
It sounds like it could be a signal issue, so we would recommend repositioning it in the house if possible. Three's support might also be able to help. Otherwise you'll be able to return it to them under the 14 day return policy.
@@broadbandsavvy i left it for a few hours, worked excellently after than, got 1400MBPS down on my PC through lan, but there's another big problem again. Every Samsung device in my house (or android shall I say) had good and strong connection yet has 0 upload speed. Which is unusable, download is perfect but upload is 0, whereas on IOS devices in my house, it works, as well as Windows. I've also had a problem with a play station 4. Any tips on that?
@@Alex96194 We have actually heard someone else mention that they received 0 upload speeds on non-Apple devices, it's a bit strange. As a first step we'd recommend changing to the alternate WiFi network (5Ghz or 2.4Ghz). You could also try to prioritise your Samsung device in the quality of service settings. If neither of those work we'd recommend ringing Three, if this is a common issue at the moment they will probably have a fix for it.
Hope mine works better when it arrives! Thank goodness for the 14 day returns. The pings and upload speeds look pretty horrible so I will be giving mine a good test during the return window. The 30 device maximum is also a bit restrictive with the number of smart bulbs and cameras and plugs people have these days.
This was exactly the video I needed, going to be moving into gf’s mothers house for a bit until we get our own place but the mother is locked into a broadband that only gives them 15 Mbps, it’s shocking. I need good internet for my Xbox so I wanted to set one of these up upstairs as they have good 5G there. When I tested the 5G in the area it was 391 Mbps at the time of testing. So in theory this should work perfectly.
i've got one and it's definitely usable in gaming, 200-400mbps on average here depending on how busy the local mast is, My parents awful 10mbps adsl still has lower ping though.
Is the Wi-Fi network not letting you log in? Try to connect using the Ethernet cable, or using the WPS button, if you have a Windows PC. Then, you should be able to change the Wi-Fi password in the admin settings. Alternatively, give Three a call and they will help you out.
Hii, Do you have to pay a separate plan for the SIM? It says £10 for 250MBPS which is a bargain compared to Virgin Media, who provides 100mbps for like £30/month. Do you recommend it against Virgin Media? :/ They keep on hitting me with offers and they went down to £25 but I'm not sure if it's worth it when such a thing is available.
The SIM card is included with the complete package. Whether or not it'll be better than Virgin Media depends on the exact signal where you live, so it's worth trying the 5G Hub in our opinion, because you can always return it within 14 days. Also Virgin's latency will be a bit lower, but this only matters if you're playing competitive, ping-sensitive online games.
@@broadbandsavvy Yeah and I mostly play Fortnite and I stay at about 15/20 ping, do you think that'll effect my gameplay very badly? I still get very bad packet loss as I play splitscreen... My property is in a red-spot in their website so I guess I'll get good signals, but it ends up being over an average of £28/month + 12GB SIM, and I could maybe talk to Virgin and manage a deal, but do you think that price's good value?
@@DoMoreNew I'm assuming that price is what you're paying with Virgin. It's actually a bit cheaper than we'd expect, Virgin Media is often quite expensive. You'll pay a lot less with the 5G Hub, so it's worth trying in our opinion, especially given Three's customer service is typically better than Virgin Media's. We found that the 5G Hub was pretty good for gaming, but our ping wasn't as low as what you're getting at the moment (typically around 40-50ms).
@@broadbandsavvy Yeah you're right... But then should I get the Volt Fibre Broadband + Phone from Virgin for +£2 a month with a 10gb O2 sim and 3 months' Extras (Disney Plus etc) and 3 Wifi Pods now that it has got Volt in it? I think it's good but I think that things could be cheaper than £30 although it looks like it's a good price
@@DoMoreNew It depends how much you value those bonuses - do you have a specific use for the SIM, would it be enough for your phone's monthly data usage for example? If so, and you value having a 10-20ms or lower ping, it's probably best to stick with Virgin, as long as their customer service has been good for you, as we've heard of a lot of customers having issues with this in the last year or so.
Ive owned mine for a year now. You tube plays at 144p lose conection all the time, buffering, cheap internet. in this case you get what you pay for. From day one, buffering will be a part of your life.
I just got this the other day, it works perfect no problems, just a question i get 300-400mb/s but when i try to download something through ethernet it just downloads with 200mb/s anything that can help me?
There are a few different things that could be. The Ethernet port on your device could be faulty, the port on the Hub might be faulty (try the other one if possible), or the cable they sent might be broken. We would recommend experimenting to try and fix the problem (try a different cable if you have one, and try on another computer). Also try to update your Ethernet drivers, and set "Speed & Duplex" value to 1Gbps in your Windows Ethernet settings. If this all fails, try to contact Three - they might be able to help diagnose if the Hub's Ethernet isn't working as it should.
This is slow for you. I get 400-700Mbps (50MB/s-87.5MB/s) Day Down 125Mbps (15.625MB/s) Up and Night sometimes hits 1000Mbps (125MB/s) Down but same upload speeds as day
If you're referring to the other Zyxel 5G Hub, we've reviewed the new version in this article: broadbandsavvy.com/three-5g-hub-review/ - we were able to get better speeds with it.
@@broadbandsavvy not in this video you didn't, you got the same as your 4G review. I stand under a 5G mast and get 600 down, I walk a few meters and I get the same as 4G.
@@DanielDavies347 284 on WiFi vs 199 on Ethernet is not really the same. We also never dropped below 200 with this older 5G Hub unless on the other side of the house on WiFi. Meanwhile the 4G Hub was mostly 25-50 except under perfect conditions with Ethernet.
Mine arrived today and so far I'm happy, where are you based and how's the 5g on your phone? Maybe you can put the router sim in your phone to better test locations? I put mine on the windowsill as advised in the manual. Pings have been
The problem with that is you'd have to buy the router upfront, which is going to be quite expensive. We believe it's locked to Three when purchased from them.
@@broadbandsavvy you’re wrong thats why I said thank me later. Only Smarty mvno sim works in the router. They don’t want you to know that ;) Ive tried it my self. Its a little trick that many people do not know….
You're suggesting buying the router outright and then using Smarty sim for £20 unlimited data? Three are charging £22 a month so not much more really. Or have I missed something? It's going to work out more expensive unless your data needs are a lot lower. I see Smarty are doing a double data deal of 60gb for £10 but that's not much, I used 690gb last month on Virgin and I don't consider myself to be a heavy user.
Hi plz cud u get bk to me on this comment. I wud like to know if this will ok with connecting and working well with xbox series s, I see t at the end that u say u have connected it to a pc and are able to play games so it shud work that way for consoles. Plz cud u give me some feed bk cuz I really want to get an xbox but I only have 5g broadband and if it's not going to work console then I really don't won't to waste money buying a console
I would love to ditch virgin media due to shambolic disgusting customer services and high cost of it (even though I’m a loyal customer). Anyone use this while working from home?
They constantly change the price, regardless of the contract. It was last changed from £28 to £44 for the same service. And after a million phone calls, they applied credit to cover the difference for just a few months not for the entire contract.
Never again with three if i got to pay three times over I’ll choose any UK based customer services rather then India based customer service like three has it, where their staff sounds like real scum black listing ppl unfairly just so they can rip them off, there’s no where to find your rights with three be aware!!!
People buy products as per their business purpose and not to prove patriotic emotions, don't like don't buy, stop whining man, just because you feel the service was not top notch that doesnt mean the world would stop rotating duh!
View the best prices 🔥 on the 5G Hub: broadbandsavvy.com/deals/5g-hub/
Read our full review of the Three 5G Hub: broadbandsavvy.com/three-5g-hub-review/
@Jo Bloggs Yes it's the new ZTE one.
Have had this now for just over two months and whilst it started out brilliantly with at various points receiving 250mb speeds, have now been struggling with download speeds of between 1mb and 90mb, fluctuating throughout the day - meaning I’ve had to end work calls prematurely and unplug and re plug in the router several times throughout the day to get the speeds back up. Upload even on a good day will only ever hit a max of 5mb. This is not good. I’ve tried speaking with customer services but they’re even more clueless than I am and repeatedly tell me to go visit a Three store to get more help. It’s certainly not the signal in the area as my phone fares far better and occasionally acts as a tether for my computer. I am deeply unimpressed by this. It is NOT reliable.
I live in high rise flats, landline broadband, was around 15 mbs but the last month or so it’s just got really bad, I got this to try out, very impressed, far better than the one I had, phoned up and cancelled the line broadband, as contract is due next month. Great decision to get this. Kids are happy too stable internet, which means no nagging to me lol.
I have this and want to get the latest xbox. Do u have an xbox and does it connect, work with 5g broadband. Any feed bk wud b appreciate 👍
@@Mike-cs1ft My grandson has the Xbox and runs it through this hub! No problems at all
For anyone thinking of getting this for a PS5. I did it and I haven't looked back. My old internet was 14mbps down, 1up at 27mS ping. Now I get 700mbps down, 70up and 33mS ping. Despite the slight drop in ping performance, this is unnoticeable on fast paced car or shooting games and friends have said that my connection is always seamless.
My home is 2100sqft and I get wifi6 through the lot of it.
Make sure you get Three to remove any adult filter if TV apps like Sky won't work. If you have further problems, I have a screenshots on my phone from an IT boffin who helped me log into the routers settings. He seemed much more qualified than the reps at Three.
where are the juicy screenshots and yea the hub isnt designed to be portable
@@shimonbrown9590 Are you having settings issues too?
YT won't let me add pics in replies. If you have messenger you can chat to me on there and I'll send it across. My profile is the same as my name. I'm in white top with the missus for profile pic.
hey dude im currently wired up with the ethernet to broadband to my pc, my connections can be pretty poor and im looking for a solution, i know 5g is wireless what does this mean for my pc that has no wifi connection ? can i still hard wire ?
@@johnmcafee9663 where are you based? america or?
@@shimonbrown9590 i dont see how that matters ? UK
Anyone know of I can use my Deco mesh extenders with this device?
Does anyone know if I can connect a Wi-Fi extender to one of these?
I have just read your review and found it helpful for me. Unfortunately this 5g broadband from Three is not yet available in my area. I took out a 24 month contract for Three`s 4g broadband in January and am very pleased with it, i think this is the way forward for broadband, no wires or cables and the flexibility to put the router where you want it. Also the signal around the house is very good and all my smart stuff works well. When 5g becomes available i intend to upgrade. Thanks for your honest and comprehensive review. i have subscribed to your channel.
Thanks for the kind words. We agree, both devices are quite good really. We particularly like how aggressively Three is pricing them. They're not perfect of course, especially if having a consistent
I forgot to ask earlier. How are you finding the 5g signal strength around your property compared to the 4g signal. Just curious as I know that the 5g has a shorter range. I understand that the size of property and construction type all comes into play regarding how good the signal will be. I have been very surprised how good the 4g signal is around my fairly large brick construction house. I would say I am about a mile and a half from the nearest tower but not in an unobstructed line of sight.
@@John-fj3qw At this address, neither the 4G nor 5G signal are particularly amazing. Both are consistent in most rooms, but we don't typically get speeds near the theoretical maximum for either technology.
They say 5g isn’t available in my area but I have it on my iPhone on the three network. I have just ordered the 5g hub also. I hope it works
@@kevl1747 interested to know if this worked out for you? I too have 5g on phone even though three coverage says I don't and wanted to order the 5g hub
I have just got this router I had the 4G hub and now that I have this when I finally get 5G connectivity in my area it will definitely be a lot faster as I'm already seeing an improvement
Hi. I want to change frequency from 5G to 2.4 because some devices are not working. Can you help me please?
Unfortunately I don't think that's possible with this router. It's worth having a look in the admins settings under the Wi-Fi option, but I'm not sure it's possible.
Does anyone know how to connect a wifi extender to the hub? I have tried using a TP Link AV600 powerline extender but with no success.
Does this come with a SIM card that you can take out and put in your own wifi box?
Yeah it does
I just got back plugged it in, it shows a different SSID from what’s written under the base, I tried inputting the key password and it says invalid password. All the signal lights are ON. (White), please help.
Try the password on the sticker on the back, where the IO is, not on the base.
Only my power light is on and it’s been sat for hours plugged in, I don’t know what to do
We would probably recommend calling Three at that point.
Do I need to put in a 3 SIM card?
I have a question, the website saying its not available on my area but how is that so if its connected through the satellites? Or could I simply buy an EE sim for it as a plan b?
This device uses 5G, not satellite technology. It means there is no Three 5G coverage in your area. EE sells a similar router on their website, although it's more expensive, so you could try and see if you get coverage with them.
@@broadbandsavvy Thanks, I have 5G signal with three on my phone most of the time where I live which is why I find it strange that it's saying it won't work, I can only assume that's because you need a strong and constant 5G signal, also assuming the three hub would be locked to three sim cards only. I did look at EE but they want £50 a month, crazy!
I have this router, pay £10 a month for first 6 months and with the ookla speed test im getting over 600mbps in the same room and upload speeds around 90 to 110mbps in other rooms I averaged 250 to sometimes 400 plus download, it looking into getting the wifi antennas to make it even faster than it already is and I’ve had not one single problem over the weeks I’ve had it
Bro I am thinking to go for it. Is dat ok
Just got rid of virgin and opted for three 5g broadband on my iPhone with three getting 750 meg so hoping it will be the same.
@@Creative_Mattyupdate? I'm paying 55 a month for 500MB virgin. Considering switching but don't want to end up with an awful Internet connection 😅
Just got mine yesterday, do you keep yours switched on? I was wondering if I should switch it off when I'm away from the house...to save energy.
I would probably leave it on unless going away for a weekend or longer.
So is this thing any good for playing ps4 games online?
Can I replace this with my existing sky fibre broadband?
We haven't personally tried it with a PS4 but found it was pretty good with online PC games.
Add the associated Antenna system and the speed will go up.
I’m interested in this video do u need to be near a cell tower for the best 5G connection or does it depend on the factors mostly?
Does it come with a SIM card the box?
You need to have good 5G signal at your address, which Three will verify with you prior to buying. The SIM card is already in the router, or at least it was for us.
I have this box but it keeps disconnecting me after about 10 minutes of using and this happens regularly throughout the day .. very frustrating 😕
Just contact 3 and suggest them sending another unit.
Send the one you already have back.
I am experiencing the same issue, 3 customer support team is saying this is an issue with the particular device model and they are waiting for the software update to get it resolved. But no luck from 3 months 😖 very much frustrating
hello, any luck so far? Thinking of getting this@@harikrishnamantri7559
Hi,is this good to use with a fire stick thanks.
Yes you can set up a fire stick on the Hub's WiFi network.
Hi i got this but theres no 5g in my area however they said it will work but just 4g. How long did it take for your Internet to come on? Just plugged mune in its still no Internet x
It took about 3-5 minutes for us the first time. It's a good idea to look at what lights are showing up on the router, it could be the case that you need to move it somewhere with better 4G signal.
Can you compare using a mobile phone hotspot with 5G to the 5G Hub.
I wanna see how different it is.
Currently I use Poco X4 Pro as my hotspot until we get fibre here.
The baseline speeds will be similar (Hub is a bit faster) but I think you'll be much more able to flood the connection with heaps of traffic without experiencing so many issues. Connection stability will also be quite a bit better.
I just need this for streaming Netflix Amazon TH-cam etc will thing be good enough
Yes it should be, easy enough to return it if it isn't.
Just got the latest 5G hub but the sim card wasnt in the packet with it 😞
in case that you have 3 sim, will you able to use that in your hub or you need a data sim?
I am about to get one and I saw there are antenna ports, does it make it faster if I buy an antenna for it?
In some circumstances using antennas can make the signal more consistent or slightly faster. It depends on whether there's anything blocking the 5G signal from reaching the router - sometimes an antenna can help to overcome this.
how do i connect it to ethernet it's not working on my ps4
Does it work on other devices?
Getting this today, but you did not cover placement. They say near windows is best, but I have blinds which might affect the signal.
A windowsill on a particular corner of the house was best for us. Behind the blinds would be best if you have a deep windowsill, but in front of them shouldn't affect signal too much.
How does this compare to the huawei 5cpe Pro? Is it worth upgrading the router? Am already on 3 5g.
We believe they're very similar in terms of performance, the speeds aren't much higher in practice. However, Three has been offering free upgrades to some people - it might be in exchange for starting a new contract. It could be worth going for this, if they give you the option, just to ensure you have the latest kit.
Very nice clean and neat video! GreAt background music too
Great video mate. After a few months of having this, would you still recommend for gaming?
Is this good for a home with multiple devices and multiple kids gaming at the same time ?
You should be good, as long as the games are not incredibly ping-sensitive. Like Minecraft as opposed to CS:GO. If unsure, you can always buy the Hub and return it if there's any lag.
@@broadbandsavvy that's what I'm planning on doing just to see , because I've had enough of this virgin fibre it's rubbish. They play all sorts of games including cod , FIFA rocket league etc
@@CM-1723 Good idea. FIFA should be fine, we tried Rocket League and it was good. It depends exactly how much load they're putting on the connection at once and exactly how good your 5G signal is where you live. If it works you'll save a heap of money compared to Virgin.
@@broadbandsavvy Im just waiting for my 3 5g hub to come should be here tomorrow. See how I get on with it . , Virgin just offered me to stay on 250mb but give me 3 boosters and a unlimited SIM card for 18months for £27 a month I currently pay £28 .
So when this arrives and if it's no better I'll use it to " cancel " virgin and see if they offer me better .
Thank you for the review. By any chance, do you know what the USB-c socket at the base of the Hub is for, please?
Good question, we're not sure actually. It's in quite an odd location, even if it can provide power or be used to connect devices, we probably wouldn't use it
@@broadbandsavvy Is it a charging port? This mean you could use it with powerbank or car charger to make it portable.
It says 12V, 1.5amp input so a power bank wouldn't be any good. Not sure what it is though, maybe for boat/caravan use where you would have a 12v supply?
USB-C is a service port for firmware update.
Ordered mine today! Seems like a great bit of kit
@quwipyui Couldn’t be happier with it! Absolutely mega fast speeds
Iv just ordered mine 10 mins ago
@@holliemai100 You won’t regret it!
I'm getting a decent download speed but zero upload! What am I doing wrong?
We found that by rotating the router slightly, this had a massive effect on our upload speeds, so we would recommend trying that as a first step, along with repositioning the router if possible.
Ho there i can see your speed test. Please tell me your settings. I just got a 5g from 3 and it will not pass from 100 mb/s it's there any trick? My signal its Great 5g
We didn't change the settings - we would recommend trying the router in different locations, and rotating it in different directions.
Do u have two sims card on the phone at 4:02?
Looks like it is a dual sim phone.
Can you connect a WiFi mesh system to this hub?
We believe so.
I'm interested in getting one of these - I don't suppose you could answer this question, but in the case where 5G is available intermittently, does the router "fall back" on 4G LTE to provide seamless internet or is there no way of testing that?
Good question, unfortunately since we have quite good 5G signal throughout the house we weren't able to test that. If the Three website says that this router will work at your address, you should be good. And if the signal is intermittent and it doesn't do a good job of switching between the two, you should be able to return it within the 14 day return period.
This is the question I wed answering. Three tell me there’s no 5g in my area, but I have an iPhone on the three network and it has 5g. I have just ordered one of these hubs, do we know if it falls back to 4g or not yet. Thanks
@@kevl1747 So I've learned a bit more about the 5G routers in general, they will all fail-back to 4G LTE if they can't maintain 5G - that's just a fundamental part of their design.
In addition, if you can physically see that your iphone is receiving 5G at home - that's all the proof you need.
You don't need to go through Three's automated system (where you put in a post code and they tell you if you can get it or not) - browse their deals, phone them up and make the order. Their postcode system is not reliable - as I said before, being able to get 5G on your phone is proof that you can receive it.
Good luck.
@@KaneAlmsivi I have already ordered it. It will arrive tomorrow. Should be all good. Thanks pal
@@kevl1747update?
I have a question to ask for anyone here with this exact same router and network connection over 5G via three, I've read that streaming things like Netflix and other services like BBC IPlayer has been problematic...has anyone else experienced this? Something to do with APN settings or MTU settings?
dude, peope have ben streaming netflix, hbo, viaplay, bbc etc etc on their rmobile devices for a decade.
@@TabascoChamp I was referring to the 5G router connected to Three UK network and having devices connected to it like smart TV's etc and not mobile devices just streaming.
IDK why mine all the dots are in white except one
Are you able to get online?
Should I get powerline adapter or 3 5g router
They do different things. If your current connection is fast and reasonably priced, a powerline adapter can help you fix issues caused by poor Wi-Fi. The 5G Hub will offer better speeds for a lower price, most likely.
@@broadbandsavvy I have virgin media m100 which is the better option
@@GokuSolosAnime You will likely get better speeds for a cheaper price with the 5G Hub, if you have good 5G in your area. However, your latency may be a bit higher - not an issue if you don't play online games.
@@broadbandsavvy thank u I’ve subbed 😁
Going to get one of this. My internet provided by landlord is unbearable. Checked 5G coverage in my house with a phone and result is okay. Hope this thing works fine for me.
i got one because my parents will not upgrade their 10mbits crappy adsl with a whopping 0.7mbps upload. With this 5g hub just plugged in on my bedroom window i'm around 200-400mbps depending on time of day and have seen it go a little above 500 at times.
What's the WiFi range like around the house?
It's pretty good, quite similar to what you'd expect from a typical consumer router that you'd get with a home broadband plan.
Not sure why mine isn't connecting, any tips? I plug in, type in the details on the bottom of the hub, but it just doesn't connect. The network light stays red, and the signal lights don't turn on at all. Theoretically I should be in a 5g area.
Do you mean that you can't connect to the WiFi network, or that once you connect you can't get signal ("no internet connection" or similar)? If the former, it's worth trying a wired connection or other devices. If the latter, try to put it somewhere else in the house. It could also be that the network just happens to be down in your area right now, although that's unlikely. If all else fails it's worth ringing Three, we got through quite quickly when we did this.
The 5g broadband services of Mediatek is the potential one that tends to create faster speed and wider coverage for the smart devices.
Can you use the sim card with a tablet.?
We haven't tested that, but Three is quite strict with the SIM they include with this device, so it might be better to buy a different data SIM.
Anyone has vpn (ivanti) disconnection issues after 3 minutes with three home broadband...
So the source of the Internet is the 5g sim? Isn't 5g easily blocked by walls and other obstacles so how do these things work?
Yes 5g sim, walls do affect the 5g so you have to place the router on a windowsill ideally, the wifi works fine with the usual proviso that walls will affect signal strength and therefore speeds.
There is a 30 day trial period so you don't risk anything. I'd try 5g hub first before going for EE's fibre broadband.
Have this,works with earthenet cable,but wont connect with password 🤦🤦
Might be worth resetting the password with the cable and then trying again.
Doesn't work for me, just arrived, unboxed it and plugged it in, left it for 10 min constantly looking at it, wifi and power lights are on but network light is red and all signal lights are off, tried resetting, changing passwords and everything, doesn't work.
It sounds like it could be a signal issue, so we would recommend repositioning it in the house if possible. Three's support might also be able to help. Otherwise you'll be able to return it to them under the 14 day return policy.
@@broadbandsavvy i left it for a few hours, worked excellently after than, got 1400MBPS down on my PC through lan, but there's another big problem again. Every Samsung device in my house (or android shall I say) had good and strong connection yet has 0 upload speed. Which is unusable, download is perfect but upload is 0, whereas on IOS devices in my house, it works, as well as Windows. I've also had a problem with a play station 4. Any tips on that?
@@Alex96194 We have actually heard someone else mention that they received 0 upload speeds on non-Apple devices, it's a bit strange. As a first step we'd recommend changing to the alternate WiFi network (5Ghz or 2.4Ghz). You could also try to prioritise your Samsung device in the quality of service settings. If neither of those work we'd recommend ringing Three, if this is a common issue at the moment they will probably have a fix for it.
Hope mine works better when it arrives! Thank goodness for the 14 day returns. The pings and upload speeds look pretty horrible so I will be giving mine a good test during the return window. The 30 device maximum is also a bit restrictive with the number of smart bulbs and cameras and plugs people have these days.
What is the sim card for?
To connect to the internet, the same way your phone does.
This was exactly the video I needed, going to be moving into gf’s mothers house for a bit until we get our own place but the mother is locked into a broadband that only gives them 15 Mbps, it’s shocking. I need good internet for my Xbox so I wanted to set one of these up upstairs as they have good 5G there. When I tested the 5G in the area it was 391 Mbps at the time of testing. So in theory this should work perfectly.
i've got one and it's definitely usable in gaming, 200-400mbps on average here depending on how busy the local mast is, My parents awful 10mbps adsl still has lower ping though.
The download speed is fast however ping is high for gaming
I just bought this today and i cannot connect its saying incorrect password can anyone help please
Is the Wi-Fi network not letting you log in? Try to connect using the Ethernet cable, or using the WPS button, if you have a Windows PC. Then, you should be able to change the Wi-Fi password in the admin settings. Alternatively, give Three a call and they will help you out.
Hii,
Do you have to pay a separate plan for the SIM? It says £10 for 250MBPS which is a bargain compared to Virgin Media, who provides 100mbps for like £30/month.
Do you recommend it against Virgin Media? :/ They keep on hitting me with offers and they went down to £25 but I'm not sure if it's worth it when such a thing is available.
The SIM card is included with the complete package. Whether or not it'll be better than Virgin Media depends on the exact signal where you live, so it's worth trying the 5G Hub in our opinion, because you can always return it within 14 days. Also Virgin's latency will be a bit lower, but this only matters if you're playing competitive, ping-sensitive online games.
@@broadbandsavvy Yeah and I mostly play Fortnite and I stay at about 15/20 ping, do you think that'll effect my gameplay very badly? I still get very bad packet loss as I play splitscreen... My property is in a red-spot in their website so I guess I'll get good signals, but it ends up being over an average of £28/month + 12GB SIM, and I could maybe talk to Virgin and manage a deal, but do you think that price's good value?
@@DoMoreNew I'm assuming that price is what you're paying with Virgin. It's actually a bit cheaper than we'd expect, Virgin Media is often quite expensive. You'll pay a lot less with the 5G Hub, so it's worth trying in our opinion, especially given Three's customer service is typically better than Virgin Media's. We found that the 5G Hub was pretty good for gaming, but our ping wasn't as low as what you're getting at the moment (typically around 40-50ms).
@@broadbandsavvy Yeah you're right...
But then should I get the Volt Fibre Broadband + Phone from Virgin for +£2 a month with a 10gb O2 sim and 3 months' Extras (Disney Plus etc) and 3 Wifi Pods now that it has got Volt in it? I think it's good but I think that things could be cheaper than £30 although it looks like it's a good price
@@DoMoreNew It depends how much you value those bonuses - do you have a specific use for the SIM, would it be enough for your phone's monthly data usage for example? If so, and you value having a 10-20ms or lower ping, it's probably best to stick with Virgin, as long as their customer service has been good for you, as we've heard of a lot of customers having issues with this in the last year or so.
Hi guys can you tell me why you have over 200bm/s and i get only 123mb/s???? same device i have from three
We might be closer to the nearest 5G tower. You can try repositioning the router and/or rotating it in different directions.
Ive owned mine for a year now. You tube plays at 144p lose conection all the time, buffering, cheap internet. in this case you get what you pay for. From day one, buffering will be a part of your life.
You normally get a 1 month three sim card to test the network at your home on your phone before committing to a contract or buying this device
Currently at 2.1 Mbps.. What's going on
We'd recommend moving the router somewhere else, if possible. Failing that, try and contact Three to get help.
is it reliable?
It depends on the 5G signal where you live, but in general yes it is.
Please avoid three 5g broadband internet as it has Ivanti VPN issues connecting to office network while working from home.
I just got this the other day, it works perfect no problems, just a question i get 300-400mb/s but when i try to download something through ethernet it just downloads with 200mb/s anything that can help me?
There are a few different things that could be. The Ethernet port on your device could be faulty, the port on the Hub might be faulty (try the other one if possible), or the cable they sent might be broken. We would recommend experimenting to try and fix the problem (try a different cable if you have one, and try on another computer). Also try to update your Ethernet drivers, and set "Speed & Duplex" value to 1Gbps in your Windows Ethernet settings. If this all fails, try to contact Three - they might be able to help diagnose if the Hub's Ethernet isn't working as it should.
Your computer probably is running an old HDD drive
I’m probably going to replace my BT Internet with 3 5G, I can get 700mbps!
This is slow for you. I get 400-700Mbps (50MB/s-87.5MB/s) Day Down 125Mbps (15.625MB/s) Up and Night sometimes hits 1000Mbps (125MB/s) Down but same upload speeds as day
What’s the difference with this one and the fat one they do?
If you're referring to the other Zyxel 5G Hub, we've reviewed the new version in this article: broadbandsavvy.com/three-5g-hub-review/ - we were able to get better speeds with it.
So just the same speed as the 4G hub then
The 5G Hub is considerably faster. We got 700 Mbps down with the new one.
@@broadbandsavvy not in this video you didn't, you got the same as your 4G review. I stand under a 5G mast and get 600 down, I walk a few meters and I get the same as 4G.
@@DanielDavies347 284 on WiFi vs 199 on Ethernet is not really the same. We also never dropped below 200 with this older 5G Hub unless on the other side of the house on WiFi. Meanwhile the 4G Hub was mostly 25-50 except under perfect conditions with Ethernet.
I was getting 200mbps now dropped down to 4mbps
Absolutely terrible good download speed but horrendous ping and lag spikes even when connected with an Ethernet cable
I just got it from today and its slowest internet I ever had just WTF
Mine arrived today and so far I'm happy, where are you based and how's the 5g on your phone? Maybe you can put the router sim in your phone to better test locations? I put mine on the windowsill as advised in the manual. Pings have been
Looks a lot smaller than the Huawei router, 3 had last year. 👍
I was surprised at how compact it was when I unboxed mine today. Good news if you want to take it on holiday with you!
You can insert a Smarty Sim in there and get the same super fast speeds for cheaper ;) thank me later….
The problem with that is you'd have to buy the router upfront, which is going to be quite expensive. We believe it's locked to Three when purchased from them.
@@broadbandsavvy you’re wrong thats why I said thank me later. Only Smarty mvno sim works in the router. They don’t want you to know that ;) Ive tried it my self. Its a little trick that many people do not know….
@@mazz2001 not much cheaper
@@voltage3692 better deals and cheaper yes. And no contracts with fixed prices.
You're suggesting buying the router outright and then using Smarty sim for £20 unlimited data? Three are charging £22 a month so not much more really. Or have I missed something? It's going to work out more expensive unless your data needs are a lot lower. I see Smarty are doing a double data deal of 60gb for £10 but that's not much, I used 690gb last month on Virgin and I don't consider myself to be a heavy user.
be better to stick to 5g cpe pro 2.... ZTE MC801A 5G are crap got 1 bar on 5g. my old router full 5g @ down 600mbs up 60mbs
why no voice over
Ours is 15 download and 2 upload with 700 ping in game not very good broadband
Sounds like you're only getting 4G or less, we'd recommend calling Three and asking for help troubleshooting it.
Hi plz cud u get bk to me on this comment. I wud like to know if this will ok with connecting and working well with xbox series s, I see t at the end that u say u have connected it to a pc and are able to play games so it shud work that way for consoles. Plz cud u give me some feed bk cuz I really want to get an xbox but I only have 5g broadband and if it's not going to work console then I really don't won't to waste money buying a console
It should be good. We would recommend testing with a different console or PC before buying to get a good idea of what your ping will be, however.
I would love to ditch virgin media due to shambolic disgusting customer services and high cost of it (even though I’m a loyal customer).
Anyone use this while working from home?
The end of Virgin Media bills manipulations
What issues did you have with Virgin?
They constantly change the price, regardless of the contract. It was last changed from £28 to £44 for the same service. And after a million phone calls, they applied credit to cover the difference for just a few months not for the entire contract.
Hello is any good for ps5 I play fifa
Should be good, especially if you can plug it into your console using the supplied Ethernet cable.
Never again with three if i got to pay three times over I’ll choose any UK based customer services rather then India based customer service like three has it, where their staff sounds like real scum black listing ppl unfairly just so they can rip them off, there’s no where to find your rights with three be aware!!!
People buy products as per their business purpose and not to prove patriotic emotions, don't like don't buy, stop whining man, just because you feel the service was not top notch that doesnt mean the world would stop rotating duh!