Thanks everyone for your support! Here is Ministers Chee Hong Tat's Email: chee_hong_tat@mot.gov.sg as well as his Instagram: instagram.com/hongtatchee/ - Also free feel to warn travelers on Aero Dili's Social: instagram.com/aerodili/ & facebook.com/aerodili2018 - Let's try our best to stop their criminal acts!
Hey Josh, I thought the Qatar Airways incident was a nightmare but this one is way worse. By the way, what has been happening with the Qatar Airways incident?
The fact that Aero Dili still wants to fly to Singapore even when they breached personal data protection laws is just abominable. No paid passenger should have to experience this. They probably targeted you because you are a flight reviewer, and that in itself is discrimination.
Wow that's just unbelievable, well its actually not because a lot of these cultures take constructive, unbiased criticism as a personal insult instead of seeing it as most western cultures do a means of improving there customer service to avoid litigation and bad revues which inturn leads to loss of revenue .... for a Pilot to publicly name, shame, threaten & insult a passenger what can you say other than he needs a full physical, mental and drug test plus put on unpaid leave, preferable permanently blacklisted the world over...stay strong Josh so glad you alerted the world this disgraceful airline, hopefully Singapore will have the fortitude and ban them but money speaks more than customer safety
As a German citizen your gdpr covers you abroad as well. Meaning they can’t process your data without permission. It doesn’t matter what country you fly too.
I work as a Data Protection Officer in a large company in Indonesia. Our country also has a strict data protection law, similar to Singapore. What AeroDili did to you was totally unacceptable, and is considered a criminal act. Let see if we can reach out to Indonesian Ministry of Transport, they may need to do something, even maybe banning the airline from flying to Bali, as it is our obligation to protect Indonesian citizens as well.
Thank you for stepping up to the plate on this one sir. Josh does need all the help he can get from professionals like yourself who know wrong doing when they see it.
Kurniawan your argument is non sense, as I mentioned above if Josh credentials posted in someone's private social Media how you report the airlines? This things happened in Indonesia, and I think Acacio is an Indonesian citizen because he lives in Bali as I knew, if acacio posted josh's passport in his private social media why you blame the airlines? The guy must be one of the manager in Bali ground handling and josh review of food poisoning under his responsibility that this why I though he tried to created an argument to cover him. I sugest josh to contact the airlines about this person responsibilities for his unprofessional actioned,.if aero Dili did not take any actioned means Aero Dili concerns about that behaves and behind it, than Josh have the argument to scalate this report to relevant entities..its a private airlines nothing to do with Timor Leste government,.but to stop aero dili to fly to Bali and Singapore maybe only on social media, its not going going to happen because Aero Dili is the first private airlines in Timor Leste it probably gets support from the authorities over there.so you said to stop Aero Dili fly to Bali Timor Leste also maybe will stop Indonesia airlines fly to Dili that is why I said your argument is to funny.
Hi Josh, I have emailed Aerodili directly and ask them to confirm whether or not my personal details will be available on the Internet once I travel with their airline. I will let you know if I get a response from the airline and if need be post it on your site. You have our support in exposing this terrible behaviour Kind regards to you Josh, Glen and Dianne, Queensland Australia
As much as it will be an extra expense and chore, I would seriously consider cancelling and renewing your current passport now. If it has been posted online it is wide open to be scanned and used for fraudulent activities. I would be absolutely livid if my data had been breached like this!
If you are abroad then it can be tricky & you have to wait for weeks to get your new passport if you managed to get to another country that isnt the issuer of the passport...
Consult a good lawyer; sue in an appropriate jurisdiction for defamation; get the aircraft attached in execution of the judgment obtained. Please do this, and do not only yourself, but everyone else, a favor. Pro tip: complain to IATA asking it to sanction; if IATA fails, sue IATA as well as it would be easier from a jurisdictional aspect.
This! Getting any legal action with Dili will be next to impossible. However, being IATA , they adhere to ticketing laws and IATA must revoke their tickets.
@@awesomehli, IATA can't revoke their tickets, and in theory it's perfectly possible to run an airline, even internationally, without an IATA membership or interference. However, in practice it's very hard and hurtful to their pockets to do so. Their ability to receive connecting passengers and to sell their tickets through other airlines is severely impaired, to the point of making the business unsustainable. So, going the IATA route is a better way of getting things done about a rogue airline than judicial litigation (which, just for a start, has jurisdictional problems) - as long as IATA becomes interested in taking any action, which is not guaranteed.
Indeed someone higher up that allows these junk airlines to operate have to take responsibility, file suit for sure. Total invasion of privacy and putting you at risk on every level.
Yes, you should absolutely sue them for millions and do everything imaginable to make it hurt so much that they’re forced to cease operations as a company.
I can not believe an airline would ever do this! A company that is supposed to be professional and take priority in passengers safety, I would be ashamed of myself if I did this. And yes I do believe we should stop them from flying to Singapore, thank you for the review and the warning Josh!
I'm Singaporean. Posting passenger passport is not acceptable. I urge our ministry to ensure they follow proper laws before operating here. Esp SG passports have our IC number in it. Not even addressing the food poisoning issue.
I suspect Signaporean authorities will respond quite well. Even the airport(s) from a commercial and safety perspective wouldn't want them flying there and the other airlines using it wouldn't want them using the same facilities.
As a cis white European male my privilege means that I know little about intersectionality based challenges, but while I could be wrong I have the impression that Singapore may not be among the most humane of sovereign communities with respect to LGBT+ rights, so the puke from Aerodili may be mistaken enough about the importance of the implied bigotry to actually understand how little it matters among the Singapore authorities compared to the doxing. Another sad but amazing example of how good Josh is at what he does.
What a shocker. Definitely deserves to be called out. Airlines need to remember they only exist because of paying customers and that's the reason they exist. Time they got out of their ivory tower.
Unfortunately, they also have a monopoly (especially in poorer countries) so they feel untouchable because people need access to air travel. I'm shocked with what they did to Josh.
@@danielmorris6523 Aero DIli have 2 dayli flights 1 Dili to Bali, 2 Bali to Dili. I flew with Citylink, Bali-Dili and returned 4 days leiter with them to Bali, in the middle of January, So no, Aero Dili do not have a monopoly. Also, Qantas flyes from Darwin to Dili. That is all sheduled international flights at Dili Airport. It makes it even more unbelivable that the station manager at Denpasar was not pressent the 1 to 1,5 hours their plane where at the ground there.
Unbelievable! I've spent my whole life working for the Corporate Travel and Airline Industry and NEVER experienced such unprofessional and disgusting behaviour from an Airline. IATA needs to take firm action at ministerial level to deal with the airline involved.
Also, report them to the credit card brands - Visa, MC, American Express. For the three major ones, there are express data protection measures in the contracts that all businesses sign and agree to do
Josh, this is horrible. Email to the MoT CAAS Singapore- Done. Will refer this video to a friend who is also Avi-geek, works in one of the big 4 in Spore, and he used to work for the ASEAN and EU. It's absolutely unacceptable about the passport as well as homophopic remarks, in this day and age. SHOCKING to say the least! Also, look into the CNA insider -
10 plus years in the industry. I have never seen such a display of pettiness, unprofessionalism and plain criminality from an airline. This is serious!!
that's scary, imagine your passport is posted publicly by the airline without your consent. That is called MAFIA. I'm just speechless and shocked to hear this! Thank you for telling your audience this story. Now another airline will be in my "no -go" list and properly forever.
I’ve never heard of an airline doing this. As others have said, contact the German foreign ministry immediately and ask for a new passport. This is unacceptable behavior for any airline .
Sorry, no offense meant, but if you're talking about the East Timor authorities, that's highly unrealistic. East Timor is a small, young country (just over 20 years old) that's still building its institutions from scratch. In such countries, the relationship between the state and the private sector is highly promiscuous, and although Aero Dili is a private company, it's acting as an instrument of their state policy for aviation. The government needs private sources of financing and support more than the other way around. Aero Dili is said to be owned by the richest man in East Timor. That man probably owns a large portion of the country's economy and land, and certainly has immense power and influence on the government. It's not even about corruption, what you would call by that name is only a small facet of a much deeper and more complex relationship, and you can be sure that it's not in their MUTUAL interest that any kind of punishment is applied.
@@goytabr You are right about everything you wrote, but you forgot one crucial piece of information, namely: Mr. Josh Cahill is a German national and thus EU national. The EU has very strict data protection laws, and Limor Leste is one of the privileged countries on the Schengen Annex 2 list of countries, whose passport holders that do not need a visa for Schengen agreement member countries. An abuse of someone’s personal data like this one is a valid reason for revocation of the visa free regime and subsequent removal from the Annex 2 list, so Timor Leste government should be very very careful and they should do everything in order to mitigate the situation. They aren’t Microsoft, Google or Apple, and even those big names felt the anger of EU on their shoulders. Remember, visa free entry to the EU for third country nationals is a big privilege, not a right. Only EU nationals have right to enter any EU country, the rest of the world doesn’t.
@@mitjaoblak708, I very much doubt that the EU would change its foreign policy toward an entire geopolitically strategic and potentially oil-rich country because of one Internet incident with one ordinary EU citizen, even if a legal link between GDPR and the Schengen visa policy (which are overseen by different institutions) could be established (which is doubtful). Besides, if it came even close to that, the East Timorese government would try to place the blame on a "private company" (which would get a public slap on the wrist) and deny any state involvement. What could be possible would be for the EU to defer some aid payment while the case is investigated, but again, I doubt that Josh is a big enough fish for them to have the political will to risk their relationship with a strategic state for him. The way the Internet is full of all sorts of cyberbullying and slander everywhere all the time, soon they wouldn't have a sound foreign policy if they reacted that way to every such case. If Josh had been physically attacked while in East Timor and the government could be blamed for that, it could be a different story, but even that would still be weighed against other state and foreign policy interests. They don't even do much about the dozens of EU journalists and voluntary health professionals that routinely suffer violence and even are killed in many parts of the world.
Josh, I'm truly appalled by Aero Dili's actions and the blatant disregard for your privacy and safety. It's absolutely unacceptable for any airline to breach data protection laws and falsely accuse passengers. Your courage in speaking out against such misconduct is commendable, and I stand with you in demanding accountability from Aero Dili.
You should lodge a complaint to the court and to the OACI against this company. You should request strong financial compensation in compensations and interests, termination of accreditation and a request for blacklisting from this company. And request a ban on creating a new company.
Had it been Sam Chui reviewing, it would have been the best airline in the world, they'd have wanted you to wait to meet the station manager for a personalised welcome, perfect food that really flushes you out in the morning, so proud to have you on board that they want to share a photo of a passport for proof you flew with them, then call you names after as a bit of friendly banter to show your really pally - in exhange for €50,000. But this is Josh - Josh just wants a nice flight, nice crew, nice meal, nice loo....... Keep fighting the legal front with them, surely you can sue for the data protection breach?
I don’t know Sam so not sure if your allegations are true. But fact is they all make a lot of money with the videos and have sponsors. And that is not bad.
You probably won't. They only have 1 fleet of airbus + 1 cessna. The main route is only Denpasar-Dili. Unless you're going to East Timor (which is super boring, nothing exciting there. Unless you're missionary I guess), you'll never fly with them.
I remember That airport guy-- Comical!🤣🤣 and being threatened by the pilot-- outrageous! Who of us out there has actually been threatened by the pilot having flown us🤣🤣🤣🤣🤣
Giving out personal data of an EU national is most likely against GDPR as companies handling EU national information has to follow GDPR as well, so that's something (I think)
Not really in this case. The GPDR ends at the border of the EU unless it involves a flight into/outoff the EU. In this case, Air Dili does not fly even close to the EU so is not bound to the GPDR. I am not familiar with laws of Timor Leste, Indonesia or other countries related to said flight, but I guess there are laws covering it. The passport is property of the home country, but if that route is taken, it is for the embassy in question to do something. The only other viable way is to file a local lawsuit against the airline.
@@altsubaltsu, enforcing it would be a different story, though, as no EU institution has jurisdiction over East Timor or over a company from there that doesn't do business in the EU. However, it's very likely that Aero Dili has one or more accounts in European banks, if for no other reason to process payments by EU citizens and residents and to pay suppliers like Airbus and its subcontractors. I don't know if GDPR legislation allows any action on such bank accounts, but if it does (say, to seize the payment of a fine), then Aero Dili could be in trouble.
Not true , GDPR means bullshit outside EU. We overestimate the power and reach of EU. Every country trashes EU laws outside EU and there's nothing we can do
Have you considered writing to the East Timorese President, Mr José Ramos-Horta? He is a good man and probably completely unaware of how badly the post holders at Aero Dili are making East Timor look. As a pilot myself, that First Officer should be banned from all aviation activity. As is the case quite often in these small, poor nations, a tiny minority have vastly more money and influence than the rest. Their sometimes undeserving and incompetent offspring get the best jobs by corrupt means.
Oh poop, it's anguishing. I'm thinking, also international aviation authorities should be informed as well. It is clear their ethics is completely out of this world and aviation in general can't simply tolerate such a hackery.
For the airline to post a picture of your passport; if they did not take a photo of it at check in, they must have obtained it elsewhere. Possible collusion with immigration/passport control, or indeed finding out which hotel you stayed in and obtaining it from there.
Aero Dili deleted their last Facebook Post after the comment section was full of posts related to your Video 😅 They try everything they can to hide these Story 😂
I need an update this movement and statement result, I watched this on June 2024. But posting a passport photo is totally illegal, can't imagine the bad possibilities can occur in the future. Hopefully there's a closure to this. Stay safe Josh!!
loha Josh! This is totally shocking and points to the dangerous and stupid mentality of this airline's management.Hv your passport reissued and seek legal redress.Lies hv a way of becoming "truth" the more often they are repeated. Not only is your name to be protected but also your reputation and personal safety. Take care and deep Aloha from Hawai'i.
What do you mean authoritarian? The airline involved (Aero Dili) is based in East Timor which is a democracy last I checked. Also the airline is a private business and I doubt the East Timor government had anything to do with what happened.
@@jfwfreo, being realistic, East Timor is formally a democracy, but then so are Russia and Venezuela, for example, so this is not really an argument. For all I know, it's not essentially authoritarian as those countries, but East Timor is a young country (just over 20 years old) that is still building its institutions from scratch. It would be naïve to expect those institutions to function as well as they do in mature, consolidated democracies, especially considering how poor the country is and the scorched earth that centuries of Portuguese colonialism followed by decades of Indonesian occupation, both brutal, left behind there. Everything, including the institutions, had to be built up from scratch, and that's an ongoing process still in its early stages. (No, this is NOT an excuse for anything, but it does illustrate how one can expect things to be very precarious there in all respects.) I have heard many good things about the efforts that the East Timor government is making to build the country (and I'm from Brazil, a fellow Portuguese-speaking country that for this very reason has many collaboration and aid projects with East Timor, seen both as a little brother in need and as a potentially strategic ally in Southeast Asia, and therefore we have an above-average amount of information and news about it). Still, this doesn't change the fact that East Timor is both a very poor and a very small country, and in such countries the relationship between the state and the private sector is extremely promiscuous and has blurred lines. There's no reason to expect East Timor to be any different in this respect. What you would call "corruption" is merely one aspect of a much deeper and wider systemic relationship. "Corruption" is even a simplistic term to describe a deeply intertwined partnership. Things run much deeper than that because inequality is also rampant and those few who have a lot of money have as much power to influence common people's everyday lives as the government does, if not more. They often have more resources than the goverment, which can't afford to ignore them. I read that Aero Dili is owned by the richest man in East Timor. You bet this man controls a sizable portion of the nation's GDP, land, and infrastructure, and even the government depends on him. That's the reason why you see so many young Third World countries nationalizing everything and confiscating private property - that's to eliminate competition in power. East Timor has not gone that route, but it's more likely that the government and the state institutions have to play by the local tycoons' rules than the other way around. I agree with you that blaming this state of things on an "authoritarian government" is totally off the mark in this case, especially considering that Aero Dili is indeed a private company. However, one must also not forget the promiscuous partnership between the private and the public sector there, plus the fact that Aero Dili is still acting as an instrument of a state policy, even if privately owned, and that the East Timor government is obviously turning a big blind eye to what the company is doing, because it's in their MUTUAL interest that it does so. Don't forget that.
😱 OMG!! This is nothing short of gross negligence! This airline needs to be shut down ASAP!! I’m so sorry this happened to you Josh. We appreciate you letting us know about what happened. This is why we subscribe to you. I’ll definitely send an email.
Well done Josh calling them out rotten airline disgusting service and treatment hope you get compensated for this !!!keep doing what u do cos there's no one better all the best from Northern Ireland 🇬🇧
It seems that they have deleted the malicious content on their socials and that pilot is nowhere to be found on Facebook but that goes to show how unprofessional they are when it comes to the paying customer.
It is outrageous and criminal behavior to reveal someone's passport. I think they are angry there because Josh treated the airport manager like a little child.
Man we love you, Josh I would keep reposting this sharing it and sharing it and sharing it!!!! an airline that won’t last they will get their karma don’t worry💯💯
Wow after your review I didn't even think that bad of the airline, but now.. I had a trip planned with them in October actually (that's why I found your first video) but canceled it now, this is against everything I believe in, in literally every way.
Hope you have taken legal action against that airline....even though it will be a hassle to pursue this action. Thank you for sharing as I'm sure other airlines would likely be doing the same thing, but haven't been revealed.
I don't know if you're aware, but the pilot who posted a public rebuke about you "Jojo Neves Oliveira" has the same last name as the founder of Aero Dili - Lourenço de Oliveira. Maybe some nepotism going on there? Had to defend his daddy's company? If this airline ever hopes to be taken seriously, they need to fess up to their mistakes & make major changes. What an embarrassment to the honest people in East Timor.
This is without a doubt an embarrassment to the airline and its country! Thank God Josh made a video for the entire world to see their shady operation! Many will see this video and hopefully stay far away from this airline! Thank You Josh!
It is certainly unbelievable how nasty people can be!! In Canada, we do have the privacy law but I do not know to what extent. The airline should not be in business at all! Thank you for making us all aware.
HI Josh, you are doing a great work for human cause. Fully agree such pilots and their medical conditions is definitely a big risk to human lives. Regarding publishing your passport online, this is something highly unprofessional airlines would do. This exposes the trainings and other procedures their staff have undergone. The open threats are completely unacceptable from any airlines. NO one is above the law. Thanks again for all your good work you are doing and you are doing a great job. Keep it up.
Sorry to hear about this it actually made me feel sick that they would go to such lengths to what benefit only they know .. Hope it gets sorted and yes get ur passport changed asap
Thank you so much for doing these exposures. This is why I rather pay more to fly with airlines that has proper rules rather than flying with these bottom of the barrel companies.
I never seen an airline that can breaches data protection laws, this is surprising and really scary. Josh cancel and renew the passport ASAP because your passport which is leaked can be used for criminals.
Good for you. Last time I was in Europe with a Swiss friend while back from a symphony concert was approached by a drunk dude on the train and when my friend asked where he was from he replied “ datenschutz” which while funny I really appreciated as an American. Europe has it down . I will contact your contacts as requested.
The fact that all this has happened makes Qatar Airways and Air Peace look good. This in itself an achievement. I would rather fly Air Peace and have all the conflict out there around every corner than an airline that posts my personal information for everyone to see.
Thanks everyone for your support! Here is Ministers Chee Hong Tat's Email: chee_hong_tat@mot.gov.sg as well as his Instagram: instagram.com/hongtatchee/ - Also free feel to warn travelers on Aero Dili's Social: instagram.com/aerodili/ & facebook.com/aerodili2018 - Let's try our best to stop their criminal acts!
Hey Josh, I thought the Qatar Airways incident was a nightmare but this one is way worse. By the way, what has been happening with the Qatar Airways incident?
The fact that Aero Dili still wants to fly to Singapore even when they breached personal data protection laws is just abominable. No paid passenger should have to experience this. They probably targeted you because you are a flight reviewer, and that in itself is discrimination.
Wow that's just unbelievable, well its actually not because a lot of these cultures take constructive, unbiased criticism as a personal insult instead of seeing it as most western cultures do a means of improving there customer service to avoid litigation and bad revues which inturn leads to loss of revenue .... for a Pilot to publicly name, shame, threaten & insult a passenger what can you say other than he needs a full physical, mental and drug test plus put on unpaid leave, preferable permanently blacklisted the world over...stay strong Josh so glad you alerted the world this disgraceful airline, hopefully Singapore will have the fortitude and ban them but money speaks more than customer safety
When the guy who ******** up doesn't realise you're NOT Sam Chui 🤣
As a German citizen your gdpr covers you abroad as well. Meaning they can’t process your data without permission. It doesn’t matter what country you fly too.
Okay, i never thought that an Airline could be more worse than Air Peace. I am speechless
Aero Drama
The fact that this incident makes Air Conflict looks good is itself an achievement…
ryanair aint even that bad@aviation473
😅
Hope Aero Dumbass doesn't last long
I work as a Data Protection Officer in a large company in Indonesia. Our country also has a strict data protection law, similar to Singapore. What AeroDili did to you was totally unacceptable, and is considered a criminal act. Let see if we can reach out to Indonesian Ministry of Transport, they may need to do something, even maybe banning the airline from flying to Bali, as it is our obligation to protect Indonesian citizens as well.
Thank you for stepping up to the plate on this one sir. Josh does need all the help he can get from professionals like yourself who know wrong doing when they see it.
This is the power of community! Good call.
He's an EU citizen, so GDPR should protect him even though the airline isn't and doesn't operate in the EU
Kurniawan your argument is non sense, as I mentioned above if Josh credentials posted in someone's private social
Media how you report the airlines? This things happened in Indonesia, and I think Acacio is an Indonesian citizen because he lives in Bali as I knew, if acacio posted josh's passport in his private social media why you blame the airlines? The guy must be one of the manager in Bali ground handling and josh review of food poisoning under his responsibility that this why I though he tried to created an argument to cover him. I sugest josh to contact the airlines about this person responsibilities for his unprofessional actioned,.if aero Dili did not take any actioned means Aero Dili concerns about that behaves and behind it, than Josh have the argument to scalate this report to relevant entities..its a private airlines nothing to do with Timor Leste government,.but to stop aero dili to fly to Bali and Singapore maybe only on social media, its not going going to happen because Aero Dili is the first private airlines in Timor Leste it probably gets support from the authorities over there.so you said to stop Aero Dili fly to Bali Timor Leste also maybe will stop Indonesia airlines fly to Dili that is why I said your argument is to funny.
Fully support to ban this airline to Bali, hopefully worldwide
Hi Josh, I have emailed Aerodili directly and ask them to confirm whether or not my personal details will be available on the Internet once I travel with their airline. I will let you know if I get a response from the airline and if need be post it on your site. You have our support in exposing this terrible behaviour Kind regards to you Josh,
Glen and Dianne,
Queensland Australia
I think that is a good idea Glen 👍
Don't wait, they're useless, they stole my wife's iPad last year and never got back to me. Better to fly on air Afghanistan than Aerodili
I doubt they will reply to your email mate
No reply from this airline. Am i surprised, well, NO. I vote with my feet and will now change the airline all of my staff fly with.
@@glenstod Yep. You don't need Aerodili to get to Dili.
As much as it will be an extra expense and chore, I would seriously consider cancelling and renewing your current passport now. If it has been posted online it is wide open to be scanned and used for fraudulent activities. I would be absolutely livid if my data had been breached like this!
i expect he's done this already.
@@Pies. I do hope so.. 👍
@@hazy0077 pretty sure this was the first thing he did (well i hope it was lol)
Not only replace it but inform your government agency as to what has happened… in the interest of its citizens…
If you are abroad then it can be tricky & you have to wait for weeks to get your new passport if you managed to get to another country that isnt the issuer of the passport...
Consult a good lawyer; sue in an appropriate jurisdiction for defamation; get the aircraft attached in execution of the judgment obtained. Please do this, and do not only yourself, but everyone else, a favor. Pro tip: complain to IATA asking it to sanction; if IATA fails, sue IATA as well as it would be easier from a jurisdictional aspect.
This! Getting any legal action with Dili will be next to impossible. However, being IATA , they adhere to ticketing laws and IATA must revoke their tickets.
@@awesomehli, IATA can't revoke their tickets, and in theory it's perfectly possible to run an airline, even internationally, without an IATA membership or interference. However, in practice it's very hard and hurtful to their pockets to do so. Their ability to receive connecting passengers and to sell their tickets through other airlines is severely impaired, to the point of making the business unsustainable. So, going the IATA route is a better way of getting things done about a rogue airline than judicial litigation (which, just for a start, has jurisdictional problems) - as long as IATA becomes interested in taking any action, which is not guaranteed.
Lawyer s in indo start praying
Indeed someone higher up that allows these junk airlines to operate have to take responsibility, file suit for sure. Total invasion of privacy and putting you at risk on every level.
Yes, you should absolutely sue them for millions and do everything imaginable to make it hurt so much that they’re forced to cease operations as a company.
You are amazing Josh!!! Your integrity and bravery is unmatched. Thank - you for all that you do. Best travel vids on TH-cam !!!!
We are timor leste peoples are ashamed for our airlines to such things as timor east people i deeply apologize for this😞
It’s not your fault! You don’t need to apologise! Bless you!
me to i just learned out bye aero dili! hi citilink
Horrible that this happened, I informed the Transport Ministry and the Police about this via email, hoep this gets resolved.
What happened
I can not believe an airline would ever do this! A company that is supposed to be professional and take priority in passengers safety, I would be ashamed of myself if I did this. And yes I do believe we should stop them from flying to Singapore, thank you for the review and the warning Josh!
SUE THE AIRLINE, Aero Dili is not welcome in Singapore.
Wowwww that’s huge! And breaching data protection with no remorse for doing so either. Disgusting.
I'm Singaporean. Posting passenger passport is not acceptable. I urge our ministry to ensure they follow proper laws before operating here. Esp SG passports have our IC number in it. Not even addressing the food poisoning issue.
Erh, how come yr SG passport got yr IC number one? SG passport has passport no only leh…
@@davidcks your passport must be old.
@@rubicon24 But old passports have IC because that used to be the passport no. right?
@@rubicon24 I have a new Singapore passport. Your IC number is located in the 'barcode' part of the passport, for me its listed right before
This is absolutely outrageous. Lawyers must be contacted to send these criminals to prison.
Wow I will be sure to avoid them. I have flown to Singapore a number of times and will let my friends there know about your experience.
I suspect Signaporean authorities will respond quite well. Even the airport(s) from a commercial and safety perspective wouldn't want them flying there and the other airlines using it wouldn't want them using the same facilities.
Singapore is known for taking their safety protocols very seriously
@@digidol52 Definitely 100%
Singapore does take safety seriously.
As a cis white European male my privilege means that I know little about intersectionality based challenges, but while I could be wrong I have the impression that Singapore may not be among the most humane of sovereign communities with respect to LGBT+ rights, so the puke from Aerodili may be mistaken enough about the importance of the implied bigotry to actually understand how little it matters among the Singapore authorities compared to the doxing. Another sad but amazing example of how good Josh is at what he does.
The whole world should know this airline's disgusting behavior.
What a shocker. Definitely deserves to be called out. Airlines need to remember they only exist because of paying customers and that's the reason they exist. Time they got out of their ivory tower.
Unfortunately, they also have a monopoly (especially in poorer countries) so they feel untouchable because people need access to air travel. I'm shocked with what they did to Josh.
@@danielmorris6523 Aero DIli have 2 dayli flights 1 Dili to Bali, 2 Bali to Dili. I flew with Citylink, Bali-Dili and returned 4 days leiter with them to Bali, in the middle of January, So no, Aero Dili do not have a monopoly. Also, Qantas flyes from Darwin to Dili. That is all sheduled international flights at Dili Airport. It makes it even more unbelivable that the station manager at Denpasar was not pressent the 1 to 1,5 hours their plane where at the ground there.
Without government funding, a lot of Airlines wouldn't exist either.
We need a Boycott of East Timor!
Get all tourists to BOYCOTT East Timor!
This airline should be banned from flying 😨
Yes they should
he should inform the FAA
@@milenatomanic25they don’t fly to the US. FAA is an American governmental agency only having authority in the US.
@@milenatomanic25Wouldnt be a bad idea.
@@milenatomanic25how would the FAA help, they dont fly to the US
Unbelievable! I've spent my whole life working for the Corporate Travel and Airline Industry and NEVER experienced such unprofessional and disgusting behaviour from an Airline. IATA needs to take firm action at ministerial level to deal with the airline involved.
I'm sure they'll now get 5 stars from Skytrax
😂😂@@adam.dzwoniarek72
Aero Dili is not a registered member of IATA. An IOSA safety audit is a requirement for membership.
@@adam.dzwoniarek72lol
correct!@@gregorylocke
This airline is beyond ridiculous.
As someone from Singapore, this is super scary.
Most people wouldn't have the backbone to struggle through these gauntlets. Good thing we have you, Josh. Hold them accountable.
Also, report them to the credit card brands - Visa, MC, American Express. For the three major ones, there are express data protection measures in the contracts that all businesses sign and agree to do
They need to be brought to account. Such a precedent must not be allowed to go unchallenged
Agreed
Thanks Josh, I just sent an email to the Minister Chee Hong Tat. This airline is a disgrace and shouldn't be allowed to operate anywhere.
Josh, this is horrible. Email to the MoT CAAS Singapore- Done.
Will refer this video to a friend who is also Avi-geek, works in one of the big 4 in Spore, and he used to work for the ASEAN and EU.
It's absolutely unacceptable about the passport as well as homophopic remarks, in this day and age. SHOCKING to say the least!
Also, look into the CNA insider -
When people tell me that an airline is unsafe, I never expected it would be because of outright doxxing and harassment.
Shocking. Can't believe this airline exists. To be avoided at all cost!
NO ITS REALLY GOOD AND ITS BETTER THAN ALL OF THE CHEAP CARRIERS IN INDONESIA, ITS A REALLY GOOD AIRLINE
@@zidanephobiano, its shit
@@zidanephobiaits literally a monopoly in timor lol. what a stain on the country
Thanks Josh. I will never book with air dili for myself or my family.
10 plus years in the industry. I have never seen such a display of pettiness, unprofessionalism and plain criminality from an airline. This is serious!!
that's scary, imagine your passport is posted publicly by the airline without your consent. That is called MAFIA. I'm just speechless and shocked to hear this! Thank you for telling your audience this story. Now another airline will be in my "no -go" list and properly forever.
It's simply unbelievable! Thanks Josh for not being bought and giving us an honest insight. The whole Story is so crazy!
I’ve never heard of an airline doing this. As others have said, contact the German foreign ministry immediately and ask for a new passport. This is unacceptable behavior for any airline .
If the details were seen on that post from the CEO, the German Foreign Ministry (Auswärtiges Amt) should definitely be made aware.
As you are a German citizen (I think) could you contact your EU MP and tell them about your data breach?
He is.
Can't believe this airlines disrespect for its passengers. Is there some sort of national airlines authority that can investigate them?
Sorry, no offense meant, but if you're talking about the East Timor authorities, that's highly unrealistic. East Timor is a small, young country (just over 20 years old) that's still building its institutions from scratch. In such countries, the relationship between the state and the private sector is highly promiscuous, and although Aero Dili is a private company, it's acting as an instrument of their state policy for aviation. The government needs private sources of financing and support more than the other way around. Aero Dili is said to be owned by the richest man in East Timor. That man probably owns a large portion of the country's economy and land, and certainly has immense power and influence on the government. It's not even about corruption, what you would call by that name is only a small facet of a much deeper and more complex relationship, and you can be sure that it's not in their MUTUAL interest that any kind of punishment is applied.
@@goytabr You are right about everything you wrote, but you forgot one crucial piece of information, namely: Mr. Josh Cahill is a German national and thus EU national.
The EU has very strict data protection laws, and Limor Leste is one of the privileged countries on the Schengen Annex 2 list of countries, whose passport holders that do not need a visa for Schengen agreement member countries.
An abuse of someone’s personal data like this one is a valid reason for revocation of the visa free regime and subsequent removal from the Annex 2 list, so Timor Leste government should be very very careful and they should do everything in order to mitigate the situation. They aren’t Microsoft, Google or Apple, and even those big names felt the anger of EU on their shoulders.
Remember, visa free entry to the EU for third country nationals is a big privilege, not a right. Only EU nationals have right to enter any EU country, the rest of the world doesn’t.
@@mitjaoblak708, I very much doubt that the EU would change its foreign policy toward an entire geopolitically strategic and potentially oil-rich country because of one Internet incident with one ordinary EU citizen, even if a legal link between GDPR and the Schengen visa policy (which are overseen by different institutions) could be established (which is doubtful). Besides, if it came even close to that, the East Timorese government would try to place the blame on a "private company" (which would get a public slap on the wrist) and deny any state involvement.
What could be possible would be for the EU to defer some aid payment while the case is investigated, but again, I doubt that Josh is a big enough fish for them to have the political will to risk their relationship with a strategic state for him. The way the Internet is full of all sorts of cyberbullying and slander everywhere all the time, soon they wouldn't have a sound foreign policy if they reacted that way to every such case.
If Josh had been physically attacked while in East Timor and the government could be blamed for that, it could be a different story, but even that would still be weighed against other state and foreign policy interests. They don't even do much about the dozens of EU journalists and voluntary health professionals that routinely suffer violence and even are killed in many parts of the world.
Josh, as always you do so much for the community. Keep it up mate. I hope this airline gets what it deserves.
I'm glad there are good guys like you out there still. Keep up the good fight 💪🏻
Josh, I'm truly appalled by Aero Dili's actions and the blatant disregard for your privacy and safety. It's absolutely unacceptable for any airline to breach data protection laws and falsely accuse passengers. Your courage in speaking out against such misconduct is commendable, and I stand with you in demanding accountability from Aero Dili.
You should lodge a complaint to the court and to the OACI against this company. You should request strong financial compensation in compensations and interests, termination of accreditation and a request for blacklisting from this company. And request a ban on creating a new company.
Had it been Sam Chui reviewing, it would have been the best airline in the world, they'd have wanted you to wait to meet the station manager for a personalised welcome, perfect food that really flushes you out in the morning, so proud to have you on board that they want to share a photo of a passport for proof you flew with them, then call you names after as a bit of friendly banter to show your really pally - in exhange for €50,000.
But this is Josh - Josh just wants a nice flight, nice crew, nice meal, nice loo....... Keep fighting the legal front with them, surely you can sue for the data protection breach?
Sam’s accounts would be very interesting on how much revenue he makes from influencing activities via sponsorships and the alike.
Lol. The samchui comment made my day
Lol. The samchui comment made my day
I don’t know Sam so not sure if your allegations are true. But fact is they all make a lot of money with the videos and have sponsors. And that is not bad.
unless you have proof this man is taking payola this allegation is defamitory
I will never fly this airline
You probably won't.
They only have 1 fleet of airbus + 1 cessna. The main route is only Denpasar-Dili.
Unless you're going to East Timor (which is super boring, nothing exciting there. Unless you're missionary I guess), you'll never fly with them.
@@EnseaclopediaBRO TIMOR IS FUN WHAT R U ON 😭
I did and had only good experiences.
I remember That airport guy-- Comical!🤣🤣 and being threatened by the pilot-- outrageous! Who of us out there has actually been threatened by the pilot having flown us🤣🤣🤣🤣🤣
Thank you for exposing these issues.
Omg Josh. I too can't believe it. Sounds so strange. Happy to help anyway I can 😮
Well done Josh. Whenever l’m considering a flight you are my first call to check the airline.
Giving out personal data of an EU national is most likely against GDPR as companies handling EU national information has to follow GDPR as well, so that's something (I think)
This! EU nationals are highly protected from data breaches particularly because of this.
Not really in this case. The GPDR ends at the border of the EU unless it involves a flight into/outoff the EU. In this case, Air Dili does not fly even close to the EU so is not bound to the GPDR. I am not familiar with laws of Timor Leste, Indonesia or other countries related to said flight, but I guess there are laws covering it. The passport is property of the home country, but if that route is taken, it is for the embassy in question to do something. The only other viable way is to file a local lawsuit against the airline.
@@TypicalDutchSaysHi The GDPR applies to all companies handling EU citizen information
@@altsubaltsu, enforcing it would be a different story, though, as no EU institution has jurisdiction over East Timor or over a company from there that doesn't do business in the EU. However, it's very likely that Aero Dili has one or more accounts in European banks, if for no other reason to process payments by EU citizens and residents and to pay suppliers like Airbus and its subcontractors. I don't know if GDPR legislation allows any action on such bank accounts, but if it does (say, to seize the payment of a fine), then Aero Dili could be in trouble.
Not true , GDPR means bullshit outside EU. We overestimate the power and reach of EU. Every country trashes EU laws outside EU and there's nothing we can do
Have you considered writing to the East Timorese President, Mr José Ramos-Horta? He is a good man and probably completely unaware of how badly the post holders at Aero Dili are making East Timor look.
As a pilot myself, that First Officer should be banned from all aviation activity. As is the case quite often in these small, poor nations, a tiny minority have vastly more money and influence than the rest. Their sometimes undeserving and incompetent offspring get the best jobs by corrupt means.
Oh poop, it's anguishing.
I'm thinking, also international aviation authorities should be informed as well. It is clear their ethics is completely out of this world and aviation in general can't simply tolerate such a hackery.
For the airline to post a picture of your passport; if they did not take a photo of it at check in, they must have obtained it elsewhere. Possible collusion with immigration/passport control, or indeed finding out which hotel you stayed in and obtaining it from there.
Aero Dili deleted their last Facebook Post after the comment section was full of posts related to your Video 😅 They try everything they can to hide these Story 😂
Absolutely insane Josh. Please keep us up to speed with what is happening
I need an update this movement and statement result, I watched this on June 2024. But posting a passport photo is totally illegal, can't imagine the bad possibilities can occur in the future. Hopefully there's a closure to this. Stay safe Josh!!
I hope that we can get the word out about this outlaw airline, I have tremendous respect for you and your channel.
Hope the minister in Singapore will be awareand take action.
loha Josh! This is totally shocking and points to the dangerous and stupid mentality of this airline's management.Hv your passport reissued and seek legal redress.Lies hv a way of becoming "truth" the more often they are repeated. Not only is your name to be protected but also your reputation and personal safety. Take care and deep Aloha from Hawai'i.
Its almost like authoritarian governments cant take any public criticism.
What do you mean authoritarian? The airline involved (Aero Dili) is based in East Timor which is a democracy last I checked. Also the airline is a private business and I doubt the East Timor government had anything to do with what happened.
While it is correct, there is no authoritarian government involved in this case. So it is really beside the story and problem at hand.
@@jfwfreo, being realistic, East Timor is formally a democracy, but then so are Russia and Venezuela, for example, so this is not really an argument. For all I know, it's not essentially authoritarian as those countries, but East Timor is a young country (just over 20 years old) that is still building its institutions from scratch. It would be naïve to expect those institutions to function as well as they do in mature, consolidated democracies, especially considering how poor the country is and the scorched earth that centuries of Portuguese colonialism followed by decades of Indonesian occupation, both brutal, left behind there. Everything, including the institutions, had to be built up from scratch, and that's an ongoing process still in its early stages. (No, this is NOT an excuse for anything, but it does illustrate how one can expect things to be very precarious there in all respects.)
I have heard many good things about the efforts that the East Timor government is making to build the country (and I'm from Brazil, a fellow Portuguese-speaking country that for this very reason has many collaboration and aid projects with East Timor, seen both as a little brother in need and as a potentially strategic ally in Southeast Asia, and therefore we have an above-average amount of information and news about it). Still, this doesn't change the fact that East Timor is both a very poor and a very small country, and in such countries the relationship between the state and the private sector is extremely promiscuous and has blurred lines. There's no reason to expect East Timor to be any different in this respect.
What you would call "corruption" is merely one aspect of a much deeper and wider systemic relationship. "Corruption" is even a simplistic term to describe a deeply intertwined partnership. Things run much deeper than that because inequality is also rampant and those few who have a lot of money have as much power to influence common people's everyday lives as the government does, if not more. They often have more resources than the goverment, which can't afford to ignore them.
I read that Aero Dili is owned by the richest man in East Timor. You bet this man controls a sizable portion of the nation's GDP, land, and infrastructure, and even the government depends on him. That's the reason why you see so many young Third World countries nationalizing everything and confiscating private property - that's to eliminate competition in power. East Timor has not gone that route, but it's more likely that the government and the state institutions have to play by the local tycoons' rules than the other way around.
I agree with you that blaming this state of things on an "authoritarian government" is totally off the mark in this case, especially considering that Aero Dili is indeed a private company. However, one must also not forget the promiscuous partnership between the private and the public sector there, plus the fact that Aero Dili is still acting as an instrument of a state policy, even if privately owned, and that the East Timor government is obviously turning a big blind eye to what the company is doing, because it's in their MUTUAL interest that it does so. Don't forget that.
Stop throwing these sort of words at people you don't like. It's like calling someone gay or a commie just because you don't like them.
But it's not the place to be retaliating, the world if full of influencers, good ridings to them.
Very typical behaviour, they cannot handle anyone critising them
Seems that Aero Dili has taken the cowardly way out and restricted people from posting on their FB page.
😱 OMG!! This is nothing short of gross negligence! This airline needs to be shut down ASAP!! I’m so sorry this happened to you Josh. We appreciate you letting us know about what happened. This is why we subscribe to you. I’ll definitely send an email.
This is INSANE.Where do they have the permission to post your passport PUBLIC?
Well done Josh calling them out rotten airline disgusting service and treatment hope you get compensated for this !!!keep doing what u do cos there's no one better all the best from Northern Ireland 🇬🇧
The fact that they posted your passport publicly without your permission is disgusting
Josh. You should expose them to Channel News Asia in Singapore. Or any other news broadcasting channels. This is ridiculous.
Yes try get interviews etc its a very concerning story absolutely unheard of its might be a world first by an airline to intentionally dox a passenger
Channel News Asia is a great channel, they will probably listen to him
Singaporean government is in bed with the Timor leste government and I can bet nothing will happen
At least the airline didn’t mention your demand for a bronze statue, monument and national holiday.
And a parade each month for josh
Data protection especially one’s PI ( personal information) is a legal priority advocated by the US! Major violation !!
It seems that they have deleted the malicious content on their socials and that pilot is nowhere to be found on Facebook but that goes to show how unprofessional they are when it comes to the paying customer.
Great job mate. These things certainly needs to be addressed.
It is outrageous and criminal behavior to reveal someone's passport. I think they are angry there because Josh treated the airport manager like a little child.
I’ll be emailing first thing. Good job calling this out and making people aware. You have my support Josh.
Man we love you, Josh I would keep reposting this sharing it and sharing it and sharing it!!!! an airline that won’t last they will get their karma don’t worry💯💯
This is shocking. Well done Josh for trying to do something to keep future passengers safe
guys i myself live in Singapore and hearing this i am scared we need to make this stop
me too. I live in Singapore and I would never condone this.
@@Mrhnds yes
I already sent an email
Is it possible to contact the media in Singapore and spread the news faster?
Just share this youtube over social media and tag the media.
We are with you Josh expose all those dirty airline
That's defamation, breach of privacy.
Wow after your review I didn't even think that bad of the airline, but now.. I had a trip planned with them in October actually (that's why I found your first video) but canceled it now, this is against everything I believe in, in literally every way.
East Timor wants to be part of ASEAN but don’t have Data Protection Laws… 🙃
Hope you have taken legal action against that airline....even though it will be a hassle to pursue this action. Thank you for sharing as I'm sure other airlines would likely be doing the same thing, but haven't been revealed.
I don't know if you're aware, but the pilot who posted a public rebuke about you "Jojo Neves Oliveira" has the same last name as the founder of Aero Dili - Lourenço de Oliveira. Maybe some nepotism going on there? Had to defend his daddy's company? If this airline ever hopes to be taken seriously, they need to fess up to their mistakes & make major changes. What an embarrassment to the honest people in East Timor.
100%
That is jaw droppingly shocking. I hope it gets sorted out. Have they at least removed the image of your passport by now?
spamming the Singaporean authorities is not cool. alerting them can be done another way
This is without a doubt an embarrassment to the airline and its country! Thank God Josh made a video for the entire world to see their shady operation! Many will see this video and hopefully stay far away from this airline! Thank You Josh!
How is posting a passport online acceptable, you could file a lawsuit against this my friend
But he said it isn’t illegal in that country.
It is certainly unbelievable how nasty people can be!! In Canada, we do have the privacy law but I do not know to what extent. The airline should not be in business at all! Thank you for making us all aware.
You should sue them to the ground! This absolutely unacceptable!
Hope your OK man,be careful .... these airline can get dangerous. I had problems with a Turkish Airline flying into east Europe..
HI Josh, you are doing a great work for human cause. Fully agree such pilots and their medical conditions is definitely a big risk to human lives. Regarding publishing your passport online, this is something highly unprofessional airlines would do. This exposes the trainings and other procedures their staff have undergone. The open threats are completely unacceptable from any airlines. NO one is above the law. Thanks again for all your good work you are doing and you are doing a great job. Keep it up.
Sorry to hear about this it actually made me feel sick that they would go to such lengths to what benefit only they know ..
Hope it gets sorted and yes get ur passport changed asap
I'll grab popcorn, sit back, relax, and enjoy watching this video
I posted the video under 20 of Aero Dili´s Facebook Postings
Hope that helps!
Well done Josh…..you are always so honest and unbiased….
I don’t think he is biased tho
@@Razor48X oops meant unbiased….thanks
Thank you so much for doing these exposures. This is why I rather pay more to fly with airlines that has proper rules rather than flying with these bottom of the barrel companies.
I don't think anyone in Dili is worried about data protection, corruption in certain countries is a phd level.....enjoy the videos, keep going....
Done! Good job Mr. Cahill
I never seen an airline that can breaches data protection laws, this is surprising and really scary. Josh cancel and renew the passport ASAP because your passport which is leaked can be used for criminals.
Good for you. Last time I was in Europe with a Swiss friend while back from a symphony concert was approached by a drunk dude on the train and when my friend asked where he was from he replied “ datenschutz” which while funny I really appreciated as an American. Europe has it down . I will contact your contacts as requested.
What a mess that aero dili😮
I’m an huge aviation fan, and I cannot believe an airline could this! Oh my god, this is crazy.
Dear Josh sue them please and hopefully the airline get banned from flying
The fact that all this has happened makes Qatar Airways and Air Peace look good. This in itself an achievement.
I would rather fly Air Peace and have all the conflict out there around every corner than an airline that posts my personal information for everyone to see.