Can you custom order a Rad Expand 5, like installing a front fork suspension, better seat, better light, and better display, and get credit for the original parts?
@@RadPowerElectricBikes - That's a shame. It would be awesome if Rad Power allowed customers to custom order a bike with different components. You could have people make a nonrefundable $200-400 deposit for custom order bikes to cover the difference with stock.
Hi! We currently have both the black and white RadExpand5 in stock boxed (not assembled) at our Brooklyn retail location that you could walk right in and purchase. We do have limited stock though so be sure to call ahead when you are planning on coming down! Here is the contact info here: www.radpowerbikes.com/pages/showroom?_pos=2&_sid=35b251973&_ss=r
It would depend on which retail location and the bike availability at the closest retail store to you. When you choose the assembly option for an additional fee on the bike's product page, the retail location will come up if available to you based on your zip code!
Hi! The Brooklyn retail store is not coming up as an option on the black or white RadExpand for assembly due to low inventory. Please contact the store directly for up to date inventory and they will be able to assist! Please see retail contact information here: www.radpowerbikes.com/pages/showroom?_pos=2&_sid=10bbb3bec&_ss=r
Hi! There is the red internal 2-pin headlight then there is the yellow 3-pin throttle. If you damaged the pin on the yellow, you will need a new throttle. If you damaged the receiving 3 hole end then you will need a new Wiring Harness. Contact our support team to submit a pic and we will get you taken care of!
Hey there! So sorry to hear assembly isn't going as smoothly as expected! We can help you out. Please give us a call at (800) 939-0310, join us on Live Chat at support.radpowerbikes.com or email us anytime at support@radpowerbikes.com. Be sure to have your order number and account email handy for verification purposes. Thank you for being a Rad customer!
Hi! The RadRunner 2 passenger seat is only compatible with the RadRunner. The RadExpand 5 folding bike does not have a passenger option and it is not recommended. The rear rack payload capacity on the RadExpand5 is 59 pounds. Our only bikes with a passenger option would be the RadWagon4, the RadRunner 2, RadRunner Plus and RadRunner3Plus. 😎 🚴
Hi! All of our bikes come 85-95% assembled depending on the model. If needed we also have assembly options for an additional fee when you enter in your zip code on the bike's product page prior to adding it to your cart. The assembly options vary per area.
Will the RAD expend 5 still fold up with a front basket fitted
Yes, the RadExpand 5 will still fold with the Front Mounted Basket attached but the basket will stick out
9:05
I have a question. What was the yellow cable for? what was its function? and what if I damaged it and can't connect it?
Can you custom order a Rad Expand 5, like installing a front fork suspension, better seat, better light, and better display, and get credit for the original parts?
Hi! No, we do not offer a suspension upgrade and bike will come stock as is. Any accessories would be purchased separately to be installed.
@@RadPowerElectricBikes - That's a shame. It would be awesome if Rad Power allowed customers to custom order a bike with different components. You could have people make a nonrefundable $200-400 deposit for custom order bikes to cover the difference with stock.
@@RadPowerElectricBikes - Is there a long wait to pick up a RadExpand 5 from one of your stores, particularly Brooklyn, NY?
Hi! We currently have both the black and white RadExpand5 in stock boxed (not assembled) at our Brooklyn retail location that you could walk right in and purchase. We do have limited stock though so be sure to call ahead when you are planning on coming down! Here is the contact info here:
www.radpowerbikes.com/pages/showroom?_pos=2&_sid=35b251973&_ss=r
Can you pick up a RadExpand from one of your stores fully assembled and ready to go?
It would depend on which retail location and the bike availability at the closest retail store to you. When you choose the assembly option for an additional fee on the bike's product page, the retail location will come up if available to you based on your zip code!
@@RadPowerElectricBikes - I was thinking the Brooklyn, NY store. And do you know how much the additional fee would be?
Hi! The Brooklyn retail store is not coming up as an option on the black or white RadExpand for assembly due to low inventory. Please contact the store directly for up to date inventory and they will be able to assist! Please see retail contact information here:
www.radpowerbikes.com/pages/showroom?_pos=2&_sid=10bbb3bec&_ss=r
@@RadPowerElectricBikes9:05
I have a question. What was the yellow cable for? what was its function? and what if I damaged it and can't connect it?
Hi! There is the red internal 2-pin headlight then there is the yellow 3-pin throttle. If you damaged the pin on the yellow, you will need a new throttle. If you damaged the receiving 3 hole end then you will need a new Wiring Harness. Contact our support team to submit a pic and we will get you taken care of!
Hey just built my rad expand 5 and it won’t turn on I unplugged and plugged back in everything and it still won’t turn on
Hey there! So sorry to hear assembly isn't going as smoothly as expected! We can help you out. Please give us a call at (800) 939-0310, join us on Live Chat at support.radpowerbikes.com or email us anytime at support@radpowerbikes.com. Be sure to have your order number and account email handy for verification purposes. Thank you for being a Rad customer!
Does the rad runner 2 seat fit for the rad expand?
Hi! The RadRunner 2 passenger seat is only compatible with the RadRunner. The RadExpand 5 folding bike does not have a passenger option and it is not recommended. The rear rack payload capacity on the RadExpand5 is 59 pounds. Our only bikes with a passenger option would be the RadWagon4, the RadRunner 2, RadRunner Plus and RadRunner3Plus. 😎 🚴
Why not deliver it assemble already. Some of women are not able to do it😂
Hi! All of our bikes come 85-95% assembled depending on the model. If needed we also have assembly options for an additional fee when you enter in your zip code on the bike's product page prior to adding it to your cart. The assembly options vary per area.
@@RadPowerElectricBikes received the bike my housemate help me do it coz i cant do it .haha overall its a great catch.
neither can some men. ability to assemble a bike is not determined by gender. hope u have a rad ride!