Hanken Professor Christian Grönroos - Principles of Service Management 2 - The service profit logic

[@annisa6918]

Tusen tack för att ni laddade den videon av Service Management. Tusen Tack Christian Grönross för lektionen.

[@marciobarreiros2523]

Superb! I follow Dr, Gronroos thinking on services since the first edition of his first book. If you want a structured view on service management, you can find no better mentor..

[@juanpablomorbelli8167]

Thank you for posting all this videos! Greetings from Argentina.

[@baskywater779]

Thank you for posting this. In this lecture Prof Gronroos has verbalised the things I do intuitively but have been unable to explain, it has been very frustrating. Thanks again

[@FF_L]

What if I watched this video before I read his book~