I ordered a DWC Everest II today morning. The black one is out of stock. Size wise 36mm dial is classy ...I prefer this size rather than Argos and Vayu which have bigger dials. Thanks for your very nice comparision video
@@floatafecruises6644 thank you so much and glad to know that I could help you in decision making. Have a nice day ahead, do check out the Knowledge Dose ahorts series on the channel, you might like it
am surprised to see DWC EVEREST 2 abhi tak stock me h !!! hme lga tha blue wala sbse phle out of stock hoga but logo ko black jyada psnd aya...8:01 pr hi order krne ke bhi kai har check kiye white wali approx 110 nd blue wali bhi around 35 abhi tk stock me hai...
Shukriya aapka itni sari varieties of watches ka review karne k liye aur hume horology k bare me educate karne k liye Mene apni 1st automatic watch kharidi he aaj DWC Everest 2.0 Ice Blue. Despite of features what people don't talk about its ice blue color as I liked the uncommon color tiffany blue watch in people's hand but it was vibrant for me. And this ice blue gives summer vibes, still doesn't highlight itself a lot. P.S. this ice blue color, I saw in Tissot prx. I do believe now, dial color also plays a significant role in buying a watch. Btw, love your refreshing content.❤
Hello Sourav. Good morning. Thanks man for your videos. Really like them. So detailed. I am planning to buy vayu 3.0. Do you have any idea when it will be available? Moreover I am concerned about DWC's post sales service. Coz i have tried to reach them to their mail and instagram messages but i did not get a single response from them. What if after buying the vayu 3.0 if there's any issue how to reach them for post sales service? Do you have any idea brother regarding this?
SIR iam a bit confused between a best automatic watch around 10k...should i go with casio edifice or dwc everest or seiko 5 srpd or srpe old model or invicta pro diver or orient bambino or this apollo III or timex open heart please please reply me sir i need two watches one one in one wear which i can wear everywhere dailywear type - college , interview or fest and one special which shines me up in special moments dates party or funtiions please sir reply big fan
Kintu dada 3rd July order place korechhilam, confirmation mail o peyechhi, but tarpor theke kono update chhilona tai insta te oder message korlam bollo Tuesday onwards dispatch suru hobe..ekhon sokale oder website check korte gie dekhchhi website down..
@@deepakbhoi8224 glad to know that I could help to take a decision, do share your feedback after you receive it. I have ordered this time and can't wait to feel it on wrist.
@@sudiprakshit8468 their customer service is great as there are two cases were posted in FB group where the resolved the complaint promptly. If warranty is claimed, they will get the watch picked up from your door and return it after resolving the issues. They are actually determined to create a good ownership experience. You can join the FB group as well, it is actually help ful and informative.
@@WatchandmoreIndiaofficial maybe for automatic/mechanical movements. my villianur stopped working and I emailed them about it. around a week ago they said they aimed to dispatch a replacement but I didn't get any updates/shipping info after that
@@nihaaljain297 if they have acknowledged, they will resolve it. You raised it about an week ago. Do you have any idea about how long does it take to claim Seiko warranty, kindly watch few of the videos available on TH-cam. You should give them few weeks.
@@aniketsawant4266 depends on your risk appetite, want to go safe and 1 year of mental piece - go for Vayu. But if you are ready to take the hassle of ordering from China, probable customs fee and uncertainty about warranty claim - Boderry offers better technical specs. Both are powered by NH35A and doubting its reliability is like doubting the taste of golgappa sold on Indian street 🤣 One aspect will keep Vayu always ahead of Boderry, its proudly assembled in India and with a patriotic theme.
@@WatchandmoreIndiaofficial I have a good set of dress watches n was wondering if I should now look out for a field watch. (Though vayu doesn't come under it!) Totally sold on the part of Assembled in India (and the looks of Vayu), which is why I am waiting for the launch...
I've got Boderry and let me tell you one thing, at one point I thought i got ripped off because it had been 2 months since i'd ordered. Finally it came and i fell in love with it. The finishing and the quality is on another level. I'd bet you'd love Boderry.
@@krishnam5217 Boderry is dping great, I am sure you must have seen my review on Voyager. Thats their super successful model and there is delay in shipping due to heavy demand
Actually I’m very interested in the Everest 2 but I’m a little hesitant about the size, since my wrist size is about 8inch, I’m a little worried it might look too small on my big wrists. Please suggest, thanks
@@mac200ful it will look small, but classic small dial have their own beauty. Rado Diastar is one example where being small is better. Your decision atthe end of the day. My wrist is 7.5" and I wear 36mm comfortably.
I am from Karnataka. I understand bit of Hindi and I try to make out what you are saying. However, please speak the numbers in English. I will miss the whole point if it is in Hindi. Thanks. Nice video btw.
@@WatchandmoreIndiaofficial I have watched the complete video and from what I see you are really looking forward to Vayu 3.0 that's why I got confused between the two 😅
@@WatchandmoreIndiaofficial haan bhai , mujhe bhi mil gaya. It was a joke BTW, i also expected the same quick sell out. Thats why i placed the order at 8:01.
Bhai. Desperately waiting for Vayu.. Hype mat create karo.. warna main apko bhi apki watch bhejne bolunga Btw, vayu First look will come at end of this month, launch would be on first week of August
@@shivraj7589 grab it till you can! Its last lot and no more restock. This classic 36mm dial size is so rare these days in affordable automatic line up.
@@sumansarkar8744 I don't think that's a correct assessment, DWC being a microbrand, they have ability to produce only limited number of watches. Thats why they are planning either 2000 or 1000 pieces for each model. That too in lots. What you get from DWC in terms of quality is top notch, me as an enthusiast, can endorse their quality.
@@WatchandmoreIndiaofficial even if so, they could easily keep their watches available considering the demand and hype. Most of the customers are buying Argos because of this Argos is selling more watches.
@@sumansarkar8744 Argos are available as very less people are buying them, DWC watches get instantly sold out because of the value proposition. As I have explained, being a microbrand, they are operating with limited number of assembler in Delhi NCR, they will not have capacity to produce like Timex. But anyways, thanks for your attention and in case you wish to stay in touch with a group of watch collectors, join the FB group and seek opinion from other experienced collectors.
Everything needs to be manufactured. Take Apple as an example: they design their products and outsource manufacturing to different companies according to their standards. The same approach can be applied by any micro-industry. As demand increases, manufacturing becomes easier and there are fewer out-of-stock products. Manufacturers are more interested and prioritize these products because they also have good margins
@@RehanKhan-vz5my the shortest review to cover the tough aolar varient would be "Keep calm and place and order " 😄 But will cover more details in one of my video related to Sale.
@@WatchandmoreIndiaofficial same 😁 jabse iske bare me pta chala tha tbse daily check krte the... fir jb website pr aj ka update hua to reminder lga diye the 😂
@@mohammedshahid1084 Mechaquartz will not be called Havelock, I do not know the name yet. But after assessing their pricing strategy, I expect they can launch Mechaquartz watch at 4k price point. There is no Mechaquartz watch with Seiko movement available currently at this price. So it would be quite revolutionary if it happens.
@@shaktimaymallick3758 thats not true. DWC Everest II uses brand new NH35A movement, Vayu 2.0 onwards its all new movement. What is the source of your information, someone must have pranked you.
Stay awayfrom ARGOS, total crap I have lost my 10K i paid for life time warranty for wine red, silver and brown strap apollo 3 model, watch was not functioning the moment I unboxed, mailed with video but no support and reply for replacement. Don't buy, stay away, even a duplicate Swiss watch functions better than this, there is only one mode of communication via email and you don't get reply, they don't have guts to publish negative review on their website and such a crap theybare,better go for DWC
@@vasim5147 collectors ka bas chale to wo kidney bech ke bhi pasand ka watch lele 😄, just kidding 😂. Vayu will be a damn good release - may the best release of 2024 in under 10k category according to my opinion.
@@amritachowdhury4831 I disagree, I have already experienced 2 cases where warranty were claimed and DWC smoothly provided resolution. So, if you have an example of raising concern were not acknowledged, please come and share on FB group so that we can understand. Haven't heard about any real case so far where they sis not provide solution.
@@WatchandmoreIndiaofficial thank you joined... Mera ek question tha Apollo 3 mein jo lifetime warranty de raha hai to kya usmein servicing bhi include hai ya phir sirf jab wo kharab hogi tabhi thik kar k denge?
I ordered a DWC Everest II today morning. The black one is out of stock. Size wise 36mm dial is classy ...I prefer this size rather than Argos and Vayu which have bigger dials. Thanks for your very nice comparision video
@@floatafecruises6644 thank you so much and glad to know that I could help you in decision making. Have a nice day ahead, do check out the Knowledge Dose ahorts series on the channel, you might like it
Good video, Audio Video quality improved and going good,, 10k soon bhai
@@WatchgyanHindi thank you so much Pankaj bhai 🙏
❤❤❤ @@WatchandmoreIndiaofficial
Vayu 3.0 sale kab hai
am surprised to see DWC EVEREST 2 abhi tak stock me h !!!
hme lga tha blue wala sbse phle out of stock hoga but logo ko black jyada psnd aya...8:01 pr hi order krne ke bhi kai har check kiye white wali approx 110 nd blue wali bhi around 35 abhi tk stock me hai...
@@rajputsatyam1 may be people are taking time to decide. But good that at least DWC website me lamba time Tak product available dikh raha hai.
@@WatchandmoreIndiaofficial hmmmm
i like this new news content type video , keep us updated with latest releases and stuff .
@@topx1674 thank you so much 😊🙏, will try my best to share more such contents.
It should be DWC on all future models. Delhi watch company is just too long and takes so much space on dial. Which is kinda ugly in my opinion.
@@sagarbunki5582 god feedback, I am sure they will hear feedback from enthusiasts. I will passon the feedback to them if I get a chance.
Also the font should not be Times New Roman. Build your own font, kisi artist ko contract do apna logo banwane ke liye.
Ek time ayega jb ye hmt ko replace kar dega aur yahi ugly tag brand ban jayega
Shukriya aapka itni sari varieties of watches ka review karne k liye aur hume horology k bare me educate karne k liye
Mene apni 1st automatic watch kharidi he aaj DWC Everest 2.0 Ice Blue. Despite of features what people don't talk about its ice blue color as I liked the uncommon color tiffany blue watch in people's hand but it was vibrant for me. And this ice blue gives summer vibes, still doesn't highlight itself a lot. P.S. this ice blue color, I saw in Tissot prx. I do believe now, dial color also plays a significant role in buying a watch.
Btw, love your refreshing content.❤
@@Anonymous-cv8ji such messages are the incentive of whatever I have been trying to do, means a lot Sir! Respect 🙏
Could you please let me know when it will be delivered after I placed the order yesterday?
@@AmanGupta-uw1pf the will start shipping from next week.
Hello Sourav. Good morning.
Thanks man for your videos. Really like them. So detailed.
I am planning to buy vayu 3.0. Do you have any idea when it will be available? Moreover I am concerned about DWC's post sales service. Coz i have tried to reach them to their mail and instagram messages but i did not get a single response from them. What if after buying the vayu 3.0 if there's any issue how to reach them for post sales service? Do you have any idea brother regarding this?
SIR iam a bit confused between a best automatic watch around 10k...should i go with casio edifice or dwc everest or seiko 5 srpd or srpe old model or invicta pro diver or orient bambino or this apollo III or timex open heart please please reply me sir i need two watches one one in one wear which i can wear everywhere dailywear type - college , interview or fest and one special which shines me up in special moments dates party or funtiions
please sir reply big fan
Go with vayu if you want a daily wear
Go for Seiko or Bambino....
Where are you getting seiko 5 and bambino for 10k? Also edifice is quartz, not automatic.
Kintu dada 3rd July order place korechhilam, confirmation mail o peyechhi, but tarpor theke kono update chhilona tai insta te oder message korlam bollo Tuesday onwards dispatch suru hobe..ekhon sokale oder website check korte gie dekhchhi website down..
@@arghyamondal6427 its back again.
I have booked watch on 3rd july itself
Do they email the tracking id
How it works kindly help
@@kalpeshj2933 just go order history in the website and you will get the tracking.
Just ordered Everest after watching your video
@@deepakbhoi8224 glad to know that I could help to take a decision, do share your feedback after you receive it. I have ordered this time and can't wait to feel it on wrist.
where to service delhi watch company watches?do they have any service centre?
@@sudiprakshit8468 their customer service is great as there are two cases were posted in FB group where the resolved the complaint promptly. If warranty is claimed, they will get the watch picked up from your door and return it after resolving the issues. They are actually determined to create a good ownership experience. You can join the FB group as well, it is actually help ful and informative.
@@WatchandmoreIndiaofficial maybe for automatic/mechanical movements. my villianur stopped working and I emailed them about it. around a week ago they said they aimed to dispatch a replacement but I didn't get any updates/shipping info after that
@@nihaaljain297 if they have acknowledged, they will resolve it. You raised it about an week ago. Do you have any idea about how long does it take to claim Seiko warranty, kindly watch few of the videos available on TH-cam. You should give them few weeks.
@@WatchandmoreIndiaofficialtrue,i have high hopes for them. Ordered an everest 2 as soon as it restocked yesterday 😅
Which brings me to the question... Vayu Vs. Boderry? What would you guys choose?
@@aniketsawant4266 depends on your risk appetite, want to go safe and 1 year of mental piece - go for Vayu. But if you are ready to take the hassle of ordering from China, probable customs fee and uncertainty about warranty claim - Boderry offers better technical specs.
Both are powered by NH35A and doubting its reliability is like doubting the taste of golgappa sold on Indian street 🤣
One aspect will keep Vayu always ahead of Boderry, its proudly assembled in India and with a patriotic theme.
@@WatchandmoreIndiaofficial I have a good set of dress watches n was wondering if I should now look out for a field watch. (Though vayu doesn't come under it!) Totally sold on the part of Assembled in India (and the looks of Vayu), which is why I am waiting for the launch...
@@aniketsawant4266 you will love the facelift dial I guarantee 👍
I've got Boderry and let me tell you one thing, at one point I thought i got ripped off because it had been 2 months since i'd ordered. Finally it came and i fell in love with it. The finishing and the quality is on another level. I'd bet you'd love Boderry.
@@krishnam5217 Boderry is dping great, I am sure you must have seen my review on Voyager. Thats their super successful model and there is delay in shipping due to heavy demand
Kitne din main delivery dete hai dwc ? I ordered black varient
@@SubhojitGhoshal they have updated the shipping details today morning. Hopefully those who ordered last week, willl get delivery this week.
Actually I’m very interested in the Everest 2 but I’m a little hesitant about the size, since my wrist size is about 8inch, I’m a little worried it might look too small on my big wrists. Please suggest, thanks
@@mac200ful it will look small, but classic small dial have their own beauty. Rado Diastar is one example where being small is better. Your decision atthe end of the day. My wrist is 7.5" and I wear 36mm comfortably.
@@WatchandmoreIndiaofficial ok you convinced me, I just bought it !! 😁
I rechecked, my wrist size is 7.5inch, so I should be fine I think
@@mac200ful congratulations 🎉
@@WatchandmoreIndiaofficial thank you, btw any idea when will they start deliveries ?
Devanagari Chronograph Review when?
@@bidyutborah130 next week
I am from Karnataka. I understand bit of Hindi and I try to make out what you are saying. However, please speak the numbers in English. I will miss the whole point if it is in Hindi. Thanks. Nice video btw.
@@manojbharadwaj456 thank you 😊🙏
I do own Everest ll. Its beautiful. Bt i really like the Dial of Argos lll.
@@kalyanrai811 the dial actually looks good with sub second hand. I agree.
Kon sa watch aaj kon sa watch restock ho rha ha smaj nahi aaya sir
@@jassifdk6913 video ko tab tak delhte raho jab tak samajh na aa jaye Sir 😂
Multi hi nahi yaar. Inke website pe sab kuch sold out ya discontinued hi hota hai
@@rajeevkumria micro brand hai, inke production capacity bahut hi limited hote hai. Aur inke watches sahi value offer karte hai. Aapko launch date pe kharidna padega.
Should i buy Everest 2.0 or wait for vayu 3.0???
@@sachinjattrana2470 watch the video and take your call, dial design and case size are the key differences.
@@WatchandmoreIndiaofficial I have watched the complete video and from what I see you are really looking forward to Vayu 3.0 that's why I got confused between the two 😅
@@sachinjattrana2470 got it, I am actually buying both. Ordered the ice blue at dot 8 and will do the same for Vayu.
@@WatchandmoreIndiaofficial got it thanks for the information..🤝
@@sachinjattrana2470 happy to help brother!
Unlike Havelock, Everest will be OOS in few mins
@@hitanshushah9069 fully agree, same thing happened with first lot. Classic 36mm dial is rare to find in affordable range.
Still there... aapka prediction toh exit poll jaisa nikla
abhi tak available h😂
@@itguy7336 lag to waisa hi raha hai bhai, koi nehi, mujhe mil gaya.
@@WatchandmoreIndiaofficial haan bhai , mujhe bhi mil gaya. It was a joke BTW, i also expected the same quick sell out. Thats why i placed the order at 8:01.
Bhai mene order kiye hau 5 din ho Gaye abhi tak delivery nai mili and inki website pe koi tracking ka bhi option nai hai
Please help me brooo......😥😥
@@365kevalsabhadiya5 shipping chalu nehi hua hai, kal se ek ek karke tracking id ayenge.
@@WatchandmoreIndiaofficial thank you bhai
When Timex Marlin moon phase quartz watch??? 😢😢😢😢😢😢😢
@@logan4441 waiting for deal price, not interested to buy without a good deal.
Sir please Sylvie watch ka review Karo
I also want to buy dwc Everest 2.O
@@jaivikramsingh8167 stay logged in to DWC website from 7:55 and quickly place order, lot of people are waiting. Stock will only last for few minutes.
Bhai. Desperately waiting for Vayu.. Hype mat create karo.. warna main apko bhi apki watch bhejne bolunga
Btw, vayu First look will come at end of this month, launch would be on first week of August
@@hardikdamania6850 you know me, I am a fanboy for Vayu, 2.0 liya tha, ab 3.0 bhi lunga 😊
@@WatchandmoreIndiaofficial if I don't get Vayu 3.0
I am buying the 2.0 from you 😂😜
@@hardikdamania6850 its a deal bhai, anything for you 🙏
Bagged my second DWC watch the Everest II
@@Regulusrp congratulations, you will love it 👍🙏
Nice vlog .
I am able to book 2 for myself beacause of this video.
I subscribed tge channel.
Thanks
@@hottinroof7159 thank you so much and happy to know that I could help 🙏👍
Don't go for Argos, i have bought it and got cheated
@@sumitgenzyme sorry to hear, but I think Argos is also trying to improve their aftersale service.
@@WatchandmoreIndiaofficial No. Zero response rate
Bhai ye dwc ka janedo but sale watch ka batana vo abhise cart me rakhenge
@@MrRajv2 channel me naye ho lag raha hai bhai, FB group me ayo, regular deal notification milta hai waha
Bhai ye toh mai har jagah comment pe puchta hu aapne video hei bana di😂😅
@@shreyashjaiswal6906 opinion sahi laga ki nehi?
@@WatchandmoreIndiaofficial sahi hai
Personally waiting for vayu
DWC everest, still available,
@@shivraj7589 grab it till you can! Its last lot and no more restock. This classic 36mm dial size is so rare these days in affordable automatic line up.
Agar itna value for money hai aur demand hai to oos kyoun rehta hai? Basically dwc is trying to be HMT, create unnecessary hype nothing else.
@@sumansarkar8744 I don't think that's a correct assessment, DWC being a microbrand, they have ability to produce only limited number of watches. Thats why they are planning either 2000 or 1000 pieces for each model. That too in lots. What you get from DWC in terms of quality is top notch, me as an enthusiast, can endorse their quality.
@@WatchandmoreIndiaofficial even if so, they could easily keep their watches available considering the demand and hype. Most of the customers are buying Argos because of this Argos is selling more watches.
@@sumansarkar8744 Argos are available as very less people are buying them, DWC watches get instantly sold out because of the value proposition. As I have explained, being a microbrand, they are operating with limited number of assembler in Delhi NCR, they will not have capacity to produce like Timex.
But anyways, thanks for your attention and in case you wish to stay in touch with a group of watch collectors, join the FB group and seek opinion from other experienced collectors.
Sir SEIKO SRPE53K1 watch ka review milaga??
Everything needs to be manufactured. Take Apple as an example: they design their products and outsource manufacturing to different companies according to their standards. The same approach can be applied by any micro-industry. As demand increases, manufacturing becomes easier and there are fewer out-of-stock products. Manufacturers are more interested and prioritize these products because they also have good margins
Cash on delivery nhi ho rha h
@@_ayush47 pre paid karlo, limited edition releases me COD nehi hoga.
@@WatchandmoreIndiaofficial prepaid nhi kr sakta hu please kuch bataye
Out of stock ho jaayega
Please🙏
Please review Casio G5600
@@RehanKhan-vz5my the shortest review to cover the tough aolar varient would be "Keep calm and place and order " 😄
But will cover more details in one of my video related to Sale.
ordered successfully 🎉
@@rajputsatyam1 congratulations, same pinch, Ice blue. Which colour have you ordered?
@@WatchandmoreIndiaofficial same 😁 jabse iske bare me pta chala tha tbse daily check krte the...
fir jb website pr aj ka update hua to reminder lga diye the 😂
@@rajputsatyam1 aab to wrist par khil uthegi bhai 😊
@@WatchandmoreIndiaofficial ji sir bilkul 😊❤️
Expected price for dwc Havelock mechaquartz
@@mohammedshahid1084 Mechaquartz will not be called Havelock, I do not know the name yet. But after assessing their pricing strategy, I expect they can launch Mechaquartz watch at 4k price point. There is no Mechaquartz watch with Seiko movement available currently at this price. So it would be quite revolutionary if it happens.
Think Pagani Design speedmaster has that movement@@WatchandmoreIndiaofficial
you forgot to mention that DWC Everest-summit watch uses refurbished Seiko NH35A movement . I hope that's not the case for Vayu 2.0 as well
@@shaktimaymallick3758 thats not true. DWC Everest II uses brand new NH35A movement, Vayu 2.0 onwards its all new movement. What is the source of your information, someone must have pranked you.
Stay awayfrom ARGOS, total crap
I have lost my 10K i paid for life time warranty for wine red, silver and brown strap apollo 3 model, watch was not functioning the moment I unboxed, mailed with video but no support and reply for replacement. Don't buy, stay away, even a duplicate Swiss watch functions better than this, there is only one mode of communication via email and you don't get reply, they don't have guts to publish negative review on their website and such a crap theybare,better go for DWC
Koi bta do bhaii please🙏
@@_ayush47 pre paid karo
Waiting for Vayu
@@sunilsonawane7034 same pinch, me too 👍
@@WatchandmoreIndiaofficial Buy Vayu tomorrow @ 1 pm
Deal alert nice 👍
@@vikrambhusewar436 thank you 🙏👍
As a havelock owner I feel betrayed after watching this video...😂
@@vasim5147 how about becoming Havelock, Everest & Vayu owner 😄 Sir.
@@WatchandmoreIndiaofficial Vayu is on the list for sure just obstacle on the way is money😂❤️
@@vasim5147 collectors ka bas chale to wo kidney bech ke bhi pasand ka watch lele 😄, just kidding 😂. Vayu will be a damn good release - may the best release of 2024 in under 10k category according to my opinion.
@@WatchandmoreIndiaofficial Aapko lagta hai vayu 3.0 me kuch upgrade hoga as compare to vayu 2.0 ...?
@@vasim5147 there will be lot of changes in the dial design and caseback. It will be extremely collectable.
Barbad mat karo in brand me
@@Bravo_q Sir Ji, bekar ki brands me paisa dalke barbad hone se bacha neka kaushish hi kar raha hu 🫣
❤❤❤❤❤❤
@@vedantbhai2881 😍🙏👍
😀
@@goldsongsk2746 ❤️😍🙏👍
don't buy dwc watch cause there's after sale service and quality control is trash.
@@amritachowdhury4831 I disagree, I have already experienced 2 cases where warranty were claimed and DWC smoothly provided resolution. So, if you have an example of raising concern were not acknowledged, please come and share on FB group so that we can understand. Haven't heard about any real case so far where they sis not provide solution.
@@WatchandmoreIndiaofficialhow you contacted dwc cause I've connected via mail and they didn't reply and it's just new watch.
@@amritachowdhury4831 please share the screen shot of your email to me over FB messenger or Insta DM and lemme check
Facebook group ka link kam nahi kar raha 😢
@@kentanggaming237 facebook.com/groups/6849099928501933/?ref=share
@@WatchandmoreIndiaofficial thank you joined... Mera ek question tha Apollo 3 mein jo lifetime warranty de raha hai to kya usmein servicing bhi include hai ya phir sirf jab wo kharab hogi tabhi thik kar k denge?
You need to ask their customer care