Thank you so much sir!! This video helped me a lot to gain access to my windows, am grateful!! I was very sad for two days, I was searching for a solution but nothing came out and then today I found your video! More power to you!
Very helpful video, though when it asked for a key code to reset I simply found my 48digit BitLocker code on my Microsoft account via my smartphone rather than purchasing a USB 🤷♀️. Very helpful though to get to that point
My suraface pro device just came from store repair and they had pin in my device which they don’t remember… Finally found this video to reset my surface… ❤️ you saved my time…
Umm… hi. Just curious. I tried it until the troubleshoot part, but it gave me different options. They are start-up settings and UEFI firmware settings. The device is extremely similar, too. Does this step affect the process of factory resetting the PC?
Whenever I pressed skip, my screen would freeze and it wouldn't work, can you please explain why? I need my device to work, please reply, I need to know why it's doing this.
Hi Eric, I need a bit more help Please. Once I click on ‘Remove Everything’ my pro goes to a page saying Cloud download or Local Reinstall and whichever one I click on takes me back to first screen (Troubleshoot screen) any help will be appreciated.
I have Microsoft surface book 2, but I does not work with your instruction. Would you please help me how I can do reset factory on mine please? Thank you
I have a surface book with the same problem. I wanted to try it but after I choose „Keep my files“ or „Remove everything“ it restarts and asks again if I want to keep my files or delete all and then the touch doesn‘t work. This surface book has no ports. What can I do?
Mine got stuck on the reset this PC screen and when I press anything (Skip this Drive or change keyboard layout) it’s unresponsive. How do I get pass this? Thanks in advance!
I Hard USB reset, I used a WIN desktop 10 ISO on a USB stick. now my Surface Go is no longer a Win10S so It does not have wifi, Can you teach me how I can roll back to ISO win 10s.. Thank you so much.
I had a little trouble bc my onscreen keyboard is unresponsive when I touch it if you could tell me what to do in this situation I would appreciate it 👍😅
Mine keeps freezing at the just remove my files or fully clean the drive part. Is there anyway to continue, because it’s been frozen like this for hours?
Well i tried everything in the video but iam not able to even install from a my usb boot drive. The error that I get from the boot drive is that the Windows 10 that I have is not compatible. I will now have to get the Windows Home 32 bit and to try again. Also since I bought this Surface on a garage sale it seems to have belong to some company of which I appears that they have put a lock in the hard drive to prevent tampering . Maybe I should look into replacing the hard drive and start from scratch.
I've tried this many times to no avail. I get stuck in cloud download and local reinstall. I'm connected to wifi but it goes back to "choose an option" without reinstalling.
Should of read the comments before asking for help (last message) as discovered reading other messages that if it works for you and you thank this guy whether 2 years 6 months he responds but if you ask for help with a follow up question whether 2 years or 2 days ago he doesn’t respond
Huge question coming at ya I have a surface that my step dads boss was gonna throw away but gave to him to free, the laptop is still completely empty and blocked by the company. Any way I can reset it from there? It blocks everything
Depends on what you mean by blocked.... if you can do a clean install (method 2) then they havent locked the drive or bios and after the reset you're good. If they have a lo-jack installed on it (like Absolute or such) that is a completely different thing.... if they know you have the device, and it's not just "lost" or something, they would probably release it for you. They have to pay for a subscription, per device, to use such a service.
Hello, do not have the "I DO HAVE INTERNET BUTTON/ OPTION'' . now what? I've entered the wifi password, now it say CHECKING THE CONNECTION TO MICROSOFT, FOREVER. I AM CURRENTLY CONNECTED TO AN ETHERNET CABLE STILL SAY CHECKING. HELP ANYONE!
I tried to do the factory reset then a bitlocker popped up I believe I deleted it and now an error occurred unexpectedly and it will only take me to UEFI FIRMWARE SETTINGS could you help me get into this surface pro 6? From where I’m at
@@random-ci9lv i accessed the "C" prompt, formatted the hard drive. Then accessed the "C" again. Plugged om portable DVD drive and installed Windows 10 from a disc. It worked perfectly.
You have saved Christmas day for my daughter! Thank you so much.
You are welcome. Happy to help 🎉⛄🎄✝️🎅🥳🙌
You are amazing! I watched several videos from others and it would not reset. The first part of this video got it to reset! Thanks so much!
Took all of two minutes to complete! Thank you for making the process so simple. Simply amazing
You are welcome 🤠
Thanks for the video. Unfortunately I'm stuck at a black screen with Enter Password only. No other functions or anything on the screen. Any ideas?
Thank you so much sir!! This video helped me a lot to gain access to my windows, am grateful!! I was very sad for two days, I was searching for a solution but nothing came out and then today I found your video! More power to you!
You are welcome. God bless you
This video really help out! Watched 9 video before this one… But this helped a lot thanks 🙏
You are welcome. I try to help solve problems and bring solutions 💪🙌
2 years later Your Helping Thanks My Dude💯
You are welcome my bro.
Very helpful video, though when it asked for a key code to reset I simply found my 48digit BitLocker code on my Microsoft account via my smartphone rather than purchasing a USB 🤷♀️. Very helpful though to get to that point
My suraface pro device just came from store repair and they had pin in my device which they don’t remember… Finally found this video to reset my surface… ❤️ you saved my time…
Your a savior I lost my Microsoft tablet for so long and I forgot the password now I can use it and play mad games on it
Glad you were able to get it going!
100% worked for me, I wnt into Bios and have it run on USB. Thanks again best video out there.
Thanks!! I was able to follow the first method with a keyboard on an RT model. But I did log in to Microsoft to get the recovery key.
Great to the point video. Definitely great nothing more nothing less just what is needed to do what is needed. Keep pumping out these videos
What if it doesn't say EFI USB storage only internal storage and usb storage which one do I pick ? And will one of those work ?
Usb storage
Umm… hi. Just curious. I tried it until the troubleshoot part, but it gave me different options. They are start-up settings and UEFI firmware settings. The device is extremely similar, too. Does this step affect the process of factory resetting the PC?
How did you set up the USB?
Friendly note the USB port is on the charger block of the original charger
This was so effortlessly amazing thank you so much !!!
You are welcome. Happy to help 😊
Whenever I pressed skip, my screen would freeze and it wouldn't work, can you please explain why? I need my device to work, please reply, I need to know why it's doing this.
Great Video and easy process! Thanks for easing my headache!
Thanks a ton for this very simple and informative video. :)
You are very welcome. Happy fixing ,😊✌️
Hi Eric, I need a bit more help
Please. Once I click on ‘Remove Everything’ my pro goes to a page saying Cloud download or Local Reinstall and whichever one I click on takes me back to first screen (Troubleshoot screen) any help will be appreciated.
Omg thank you so much. That was way easier then I thought.
Thank you! Got one of these in a lot buy of electronics and was able to unlock it for resale!
Thank you so much clear and easy instructions, works for me and hope it works for everyone else.
You're welcome!
I have Microsoft surface book 2, but I does not work with your instruction. Would you please help me how I can do reset factory on mine please? Thank you
So any windows 10 or 11 works on the surface tablet? or has to be a windows made specifically for surface?
I was just about to put the damn thing on the corner of baseboard and kick it into pieces but you made me calm
I have a surface book with the same problem. I wanted to try it but after I choose „Keep my files“ or „Remove everything“ it restarts and asks again if I want to keep my files or delete all and then the touch doesn‘t work. This surface book has no ports. What can I do?
Mine got stuck on the reset this PC screen and when I press anything (Skip this Drive or change keyboard layout) it’s unresponsive. How do I get pass this? Thanks in advance!
What kind of usb did you used?
Thank you! Never would have found that.
You are welcome
Super helpful tutorial. Thanks for the help!
You have created a smile on my sons face he is so very happy😊
Oh good 😊
Will this work if there is a BitLocker on the drive.
Great background music. Can you tell us who it is?
Very cool! Now if you can figure out how to clear and re-set an Apple then you’ll really have something!
🙃 pin lock yes. Icloud nope 😭😭😭. Will make a video on that eventually tho.
Very helpful. Thanks!
You are welcome.
Thank you!
Life saving hint. Million thanks😊
You are welcome a million
I Hard USB reset, I used a WIN desktop 10 ISO on a USB stick. now my Surface Go is no longer a Win10S so It does not have wifi, Can you teach me how I can roll back to ISO win 10s.. Thank you so much.
I had a little trouble bc my onscreen keyboard is unresponsive when I touch it if you could tell me what to do in this situation I would appreciate it 👍😅
You can plug in a USB keyboard with some converting dongles
thank you so much I didn't have a issue like you did to reset mine!
How do you make windows 10 thumb drive thank you
Bro.... please help me... I forgot my bios and now I can do anything, tell me how I can access my surface
Mine keeps freezing at the just remove my files or fully clean the drive part. Is there anyway to continue, because it’s been frozen like this for hours?
The second part of the video shows another method, which is what I had to use because I was having a similar issue.
Well i tried everything in the video but iam not able to even install from a my usb boot drive. The error that I get from the boot drive is that the Windows 10 that I have is not compatible. I will now have to get the Windows Home 32 bit and to try again.
Also since I bought this Surface on a garage sale it seems to have belong to some company of which I appears that they have put a lock in the hard drive to prevent tampering . Maybe I should look into replacing the hard drive and start from scratch.
I've tried this many times to no avail. I get stuck in cloud download and local reinstall. I'm connected to wifi but it goes back to "choose an option" without reinstalling.
Vi demasiados videos, y el tuyo fue el único que me funcionó. GRACIAS!
De nada 😙
Thank you man, awesome!
Mine still goes to the Windows start up screen after inserting the USB Drive
Should of read the comments before asking for help (last message) as discovered reading other messages that if it works for you and you thank this guy whether 2 years 6 months he responds but if you ask for help with a follow up question whether 2 years or 2 days ago he doesn’t respond
Nice clean tutorial man
Thanks Brock! People gonna get their tablets up and going 🙌
Thanks so much man it worked very fast
You are very welcome
Mine keeps getting stuck after it resets and I can’t press anything when it asks if I want to wipe just setting or everything
You’re a life saver dude
Respect!!!
You are welcome
Thank you so much
Huge question coming at ya I have a surface that my step dads boss was gonna throw away but gave to him to free, the laptop is still completely empty and blocked by the company. Any way I can reset it from there? It blocks everything
Depends on what you mean by blocked.... if you can do a clean install (method 2) then they havent locked the drive or bios and after the reset you're good. If they have a lo-jack installed on it (like Absolute or such) that is a completely different thing.... if they know you have the device, and it's not just "lost" or something, they would probably release it for you. They have to pay for a subscription, per device, to use such a service.
Hi, I don’t have usb. Is there anything else i can do to reset my tablet? 🥺
Hello 👋 can you help me for the usb I don’t know what install inside pls i really need help 🙏🙏
My keyboard is broken off and on screen keyboard not coming up. Stuck on lock screen, no known password. How can I connect an keyboard externally
Hello, do not have the "I DO HAVE INTERNET BUTTON/ OPTION'' . now what? I've entered the wifi password, now it say CHECKING THE CONNECTION TO MICROSOFT, FOREVER. I AM CURRENTLY CONNECTED TO AN ETHERNET CABLE STILL SAY CHECKING. HELP ANYONE!
thank you !!! very helpful 🔥
In my case it's not working and I have the same tablet 😢
I forgot my password, And I cannot use my own tablet. I try to Reset but it's not working.
Hey this has helped ,but I don’t know my pass word and it wants me to free up some space and I don’t know my pass word .
thanks for the help!
For me I hv Microsoft surface 1516 how can i wipe every thing without keyboard
bro can you help me when i factory reset my tablet it gets stuck on preparing for a whole day unlit its battery is out plz hellp
Bro, this is amazing,
I tried to do the factory reset then a bitlocker popped up I believe I deleted it and now an error occurred unexpectedly and it will only take me to UEFI FIRMWARE SETTINGS could you help me get into this surface pro 6? From where I’m at
Try method two that I show with a usb
the power icon does not appear in the bottom right corner so i can't click on Shift + Power
Did you ever figure it out? Mine also doesn't give me the power option
@@bill5464 only by eventually guessing the password
where can i get the Software or files need to be installed on USB ?
Link in description
Why is not working on mine?
Mines is not working too
Same goes for me
@@boybetterknow8934 same
Does anyone know why the power reset button isn't kn mine. I have been trying to reset mine, but when I use the USB method, it errors out everytime.
Did you ever figure it out? Mine also doesn't give me the power option
@@bill5464 Nope. Gave it away to someone that was more technical than me.
Solved the issue Thanks a lot
Thank you
❤❤❤❤❤😂 Very helpful and easy to understand
AMAZING THXXXX
Yo thanks man this helped a lot 🙏
Thank you sooo much 🙏🙏🙏🙏🙏🙏
thanks, great
What if you don't have a keyboard, and the on-screen keyboard is not working what do I do?
This helped so much
I bought this off a friend , that has been using it for a while but he bought it off of ebay
I cant reset it
I keep getting an error message
Awesome vid thanks for the help
Happy to help ☺️
I downloaded both 32 & 64 bit isos. But neither work :( i need help. Thank you!
Did you use the creative tool on microsofts website? How did you get the file on the USB?
The shift and restart doesnt work for me it just restarts normally
I can’t click on either I don’t know what is going on with mine.
After hitting trouble shoot I do not have the option to reset
How do u get windows on the usb
I don’t have a USB, is there any other way I can reset my device
I have the same blue screen that appeared at first what can I do about that if I don't have a USB?
Oh no! You'll have to borrow one or buy one.
@@thecollegepicker OK thx🤗 hopefully it isn't to difficult to do
merci beaucoup vous m'avez aider thank you
You are welcome
With regards to my issue, the shut down button doesn't even show up
ty same issue I have with recovery key issue
i get the the last screen and then the touch screen stops responding until i turn it off and on again
Tysm
After tap on the efi usb device it takes me back to the password screen. I need help
Thanks it helped me!!
But I didn’t use a USB
You are very welcome 🙂
Mine freezes while booting via the USB drive. I can't click next. It's just frozen. (Surface Pro 6)
Yes. I'm having the exact same issue
@@random-ci9lv i accessed the "C" prompt, formatted the hard drive. Then accessed the "C" again. Plugged om portable DVD drive and installed Windows 10 from a disc. It worked perfectly.