Employee Experience with live agent support

In this video, see how BMC HelixGPT optimizes IT operations by enabling both self-service troubleshooting and seamless service request management. Watch Liam, a sales manager at Apex Global, resolve a request timeout issue using BMC Helix Digital Workplace (DWP) and BMC HelixGPT. When self-troubleshooting doesn’t work, BMC HelixGPT creates a service request and connects him with a live agent, Seth, who leverages AI insights to quickly solve the problem.
Discover how BMC HelixGPT improves issue resolution, enhances productivity, and supports both employees and service desks.
To know more, see:
1. BMC HelixGPT Overview video: • HelixGPT Overview
Keywords: BMC HelixGPT, IT operations, service desk, self-service troubleshooting, request management, BMC Helix Virtual Chat, BMC Helix Digital Workplace, generative AI, IT management, knowledge base, live agent support.
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