13 tips how to improve your customer support

Chat etiquette plays a huge role in customer service. Professional and authentic interaction with clients goes far beyond the opportunity to make a sale. It helps to build a lasting relationship with the customer, inspire future communication and create fans and advocates of your brand.
How to treat the customer to be able to appreciate all these benefits and escalate your service to a more professional and human level?
Customer service training is the most important part in achieving these goals.
Professional line of communication is not that obvious to expect your service agents to get at it intuitively. It is especially true with new employees who often need help finding the proper style of communication which would stick with your business objectives and allow them to maintain their authenticity.
In this video tutorial by Provide Support Live chat, you will find some guidelines on how a service agent can best handle the major key points in a live chat conversation.
Timecodes:
0:00 - Intro
2:59 - How to ask for more information or verify your understanding of the question/problem
3:35 - How to say "I don’t know"
5:04 - How to put on hold
6:13 - How to admit fault
6:49 - How to say "No"
8:10 - How to follow up
8:59 - How to handle complaints and angry customers
9:48 - How to deliver on a promise
10:25 - How to handle several clients simultaneously
11:30 - How to treat those who contacted the wrong chat
12:39 - How to wrap up the call
You can also read this in our Blog article:
www.providesupport.com/blog/c...
To read more useful tips just follow this link:
www.providesupport.com/blog/

[@Asserick0]

Just got accepted at Concentrix and will start next week, this video is really helpful. Thank you.

[@krissiidontv4936]

Hi can I ask Uu a question?

[@manuelquitian7807]

Bro.
where are you from ? Colombia?
How was your process with concentrix and manage customers?

[@gamixsimp5091]

I also got accepted and will start live chat next week , So nervouse

[@shelly31924]

Excellent Tips Vs. Customer Service

[@pnoor42]

So Excellent , I appreciate your tips.

[@Alididit]

This video helped more than you can imagine, Thank you

[@marisaburgener6403]

It's so useful, thank you for sharing!

[@chinyereevangeline8941]

Thank you,this video is very helpful

[@kajalsdance8715]

So many good things here to learn. Thank you very much!😊

[@MercyforEnglish]

Very precious content for the customers support

[@sheis7655]

This is perfect!

[@jennifermc1238]

great tips thank you

[@thanseer0858]

Thanks for this video.

[@soygandhi2264]

Great content thanks

[@user-zo1ov5wj9x]

Thank you, very useful!

[@kevinmichaelkaloh6117]

This is so insightful! SUBSCRIBED!

[@beautifuldreamer8803]

Same.

[@ganeshkumar6940]

Thank you

[@akash70204]

Literally helpfull from tomorrow I will have to handle customer on web chat and i had no idea how to gives opening to customer and describe the according to customer problem. It would be really helpfull for me

[@Janodesign]

Thanks for your important information

[@Anton.Baryshnikov]

That was brilliant folks! Really helped me a lot!

[@sushi0186]

Amazing.

[@thabokmashile822]

Well crafted. 👌

[@er7586]

Saying "I'm sorry" or "I apologize" conveys incompetence. There are many methods to apologize without using those aforementioned words. They leave a negative connotation. Instead focus more on the solution and the overall positive aspect. As Director of Customer Experience our CSAT rating is 98.7% on average. Good luck.

[@user-oq8ed5bp8e]

കൊള്ളാം അടിപൊളി

[@hazlo0es33]

Thanks for sharing, it's very useful in my current job.

[@marthaodeh9956]

Very helpful

[@SaifSaif-fl5fp]

Is this video enough to start a customer service role?

[@rajashreekokate3172]

Amazing tips
Thank you🙏

[@ShindhuS]

Very much useful for me ❤

[@juanitataylor2662]

Great video.

[@gabrielakrist11]

thanks a lot for providing us with this invaluable tips! I've just started training to be a customer service agent for an e-commerce! I have totally 0 experience in this job so watching your video helps me alot to understand the job descriptions that I'm about to be working on! ❤❤

[@sharonsmart81]

Hi, please could you tell me the company you got the job with, I've been looking for a customer service job for 2 years now. Please help

[@user-oq8ed5bp8e]

Amazing

[@paramjitkaur9268]

Thank

[@jessicadcosta5507]

Nice very important to know

[@kinjaltrivedi5600]

Superb

[@jennyngan]

so good🎉🎉🎉🎉🎉

[@leejesson]

👌

[@user-oq8ed5bp8e]

👍👌👌👍

[@erwickeugene5084]

Hey guy's how do we write the resume when we apply for online live chat customer support?

[@lindaolson7843]

My TV guide has been coming late I have paid it has not come this week

[@hritikbhandari6782]

Gud service

[@user-gx9kn2mc9f]

This link is not open

[@user-oq8ed5bp8e]

Super vedeos

[@user-oq8ed5bp8e]

Super commant

[@ifelunwaokolocha480]

IS IT POSSIBLE TO GET THIS AS A SCRIPT OR ON PAPER

[@sciencefunwithvaachi7036]

Interesting

[@Anikvikram]

Quite informative,thanks

[@bhattchetankumar964]

Done

[@aimanjaber9580]

zero dislikes

[@kingmobbin9710]

Right

[@kingmobbin9710]

Fuk who did

[@belowasmelashgebremariam]

Des behaliy

[@jonathanrosapa4257]

You always say I'm sorry in your statements but it's not allowed in our company 😞

[@user-gx9kn2mc9f]

Ineed to block Amazon massage

[@user-gx9kn2mc9f]

Iam sorry Iam not interested this business

[@leejesson]

👌

[@leejesson]

👌

[@leejesson]

👌