What REALLY Happens to Inflight Blankets? How Airlines Work Part 1
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- เผยแพร่เมื่อ 24 ก.ค. 2024
- Have you ever wondered what happens once all the passengers disembark after a long haul flight? What happens to the aircraft? How do they prepare for the next flight and who does all the dishes? And what happens to the used blankets between flights? Let's find out together!
I've been given exclusive behind the scenes access at Qatar Airways to see exactly what makes them tick. I want to know the secrets behind Qatar Airways' success and what makes them one of the world's leading and fastest growing airlines.
First on my list was finding out what happens between flights. In this instance between a 14 hour long-haul flight from Seattle to Doha and a 13 hour long haul flight to Adelaide.
In never-seen-before footage I was allowed onboard the aircraft after all the passengers had left and was there when the cleaning and catering crews sprung into action. Their first task was to completely de-Seattle the aircraft by removing all the used meal carts, pillows, blankets, mattresses and rubbish. The aircraft is then thoroughly cleaned before it is prepared for its next flight, in this case another long-haul leg to Adelaide.
Re-stocking for Adelaide begins with the arrival of a fleet of trucks - carrying 120 fully stocked carts as well as bags and bags of blankets, pillow cases and amenity kits.
With the new crew boarding an hour before the Adelaide flight was due to depart it was time for me to find out who was doing the dishes.
Again I was given exclusive access to how the entire operation of de-stocking and re-stocking an aircraft goes. The Qatar Aircraft Catering Company's operational centre is the largest single building catering unit in the world at 69,000sq metres. Not only does it produce over 170,000 meals per day it also processes 7000-8000 dirty carts and does 1.5 million dishes. Every single day.
On top of that it processes 40 tons of laundry, including 100,000 blankets per day.
The operation is mind boggling and needs to be seen to believed. Luckily Qatar Airways gave me, and my camera, a full-access pass and I was able to see every step of the process. I now understand why Qatar Airways wins so many awards and have a far greater appreciation of exactly how much work and how many people are involved in making these flights possible.
To all the unseen heroes working behind the scenes and to everybody at Qatar Airways who helped make this video possible a massive thank you from me and every other passenger.
This it Part 1 of my Qatar Airways Behind the Scenes video series. Other episodes will feature their Cargo Operations, the Crew Terminal and the super secretive Integrated Operations Centre.
If you haven't subscribed yet please consider doing so because these videos will be equally amazing.
Thanks for watching and as always happy travels
Cheers
Dennis
LINKS TO OTHER VIDEOS MENTIONED:
Qatar Airways Q-Suite Review - The Quad Seats: • Qatar NEW Q-Suite Busi...
Qatar Airways Q-Suite - As Good As First? • Qatar Q-Suite - Busine...
#Qatarbehindthescenes #qatarairways #behindthescenes
This Qatar Airways Behind the Scenes video covers:
Airport logistics, airline catering, industrial dishwashing, industrial laundry, Aircraft loading, Aircraft unloading, long haul flight operations, aircraft cleaning, aircraft dressing, aircraft turnaround,
Boeing 777 Pit-stop
00:00 Introduction
02:10 Cleaners Board
03:16 Aircraft Unloading
04:25 Q-Suite
05:27 Below the Wing
05:57 Flight Deck
06:38 Dressing the Cabin
07:25 Loading Begins
08:28 New Crew Boards
08:55 QACC Introduction
10:33 Goods Receiving
11:50 Aircraft Catering Truck Unloading
13:09 Doing the Dishes
15:26 Dry Goods and Equipment Packing
16:50 Drinks!
17:27 Dirty Laundry!
18:35 Clean Laundry
20:11 Staging Area
20:39 Dispatch
22:01 Boarding QR914 to Adelaide
So much more informative than all those 'behind the scenes' airport TV shows. Thanks Dennis! Safe travels.
Agree.
As an airline crew member I am so happy you did this Dennis! So passengers understand what is going on behind the scenes…. Can’t wait for you to do the video about the prepping we the crew have to do before the flight starts or even after passengers disembark! Keep up the good work….en helemaal toppie wat je doet 😀
Why in dutch? Isnt he Australian
@@Roxjetlagged with a Dutch background!
@@Roxjetlagged Yeah supposed to say And have a good day Mate!" Lol
I have a new level of respect for crew members both on land and in the air. You are doing an amazing job. THANK YOU
@@charlenelazare7598 thank you. 🙏🏽
I've worked for over 25 years in warehousing and logistics, the scale of that operation is mind blowing. I commend them on a job very well done.
Exactly what I was thinking
Must be one of your best videos ever! And you already set a high standard. Fantastic to see the logistics of how they turn around an aircraft and the work that goes on to firstly, reuse unused stock, but also to refresh an aircraft.
Thanks John the team there were so proud of the stuff they do and so keen to show me.
So nostalgic ! I worked for QR as cabin crew for 5 years and seeing that walk to the bus at the end of the flight is so relaxing.
One thing I always wondered how passengers dare to throw garbage on the ground and under the seats, people do not do that even in the streets so imagine in a shared environment. You make those poor cleaners bending to clean your trash left in some very inaccessible areas. Same goes for blankets, they find them nicely arranged on their seat and they leave them stuck under the seat.
Many cleaners in Qatar get terminated just because they forgot to clean some invisible mess left by some passengers and QR policy has no mercy.
Fly safe and yes you paid for a ticket but please behave and be civilised.
Well said! Education is needed on this
So true - my question always is, even in hotels etc, do those people also leave their homes in such a mess?
Why not leave the place the way you would like to find it? Neat and tidy (will make it easier for cleaners to clean)
Their treatment of crews & general staff is why I won’t fly them. Plus if you are a government company & money is no object it’s unfair to compare airlines that have to rely solely on making profits.
@@francismcdonnell753 And I would add, if you are a government run airline you should be great to your employees, particularly since you import so many instead of making your own citizens work.
I would never leave rubbish or blankets on the floor at home and would also not do so on a air plane, i cannot believe others do so but there it is
What an eye opener! So many people that we never think about behind the scenes, that make flying so much better. Thank you and Qatar, for showing us. I will appreciate everything so much more now. Stay safe.
Like you I'd also believed it was all due to magic.
In 2021, when Qantas let go of their almost 2k ground staff, my wife was the last ground crew who left, made sure her team and last plane was looked after. She is one of the hardest worker I know because of her hard work, we were able to enjoy travel perks and have seen the world. ❤
A real man wouldn’t allow his wife to work so hard and enjoy the perks off her hard work.
@@NafisaLondon That doesn't have to do with being a real man, but is has to do with choices, culture and circumstances. My mom also worked for the luxury things like our boat and for the holidays. Without my mothers job we shouldn't have a boat and cheaper holidays. It is very normal to both earn money in many countries. Nowadays it is in the Netherlands not anymore for luxury but really neccesary that couples both have a job in order to be able to buy a house.
This was surprisingly interesting. I was impressed by the calm and quiet way all the employees were working together. Thank you Dennis, and many thanks to Qatar Air for showing us the behind the scenes activities involved in making a flight comfortable. It's incredible how organized they were!
Hats off to all the service crew members working efficiently behind the scene, truly admire & appreciate your hardwork, Fantastic video.
I wonder how much they salary is
So much work behind the scene in preparing an aircraft for another takeoff. Yes you are indeed privileged having the access to have a first glance of the orderly preparation going on. Thank you Dennis for this great video.
Wow - what an opportunity, they really rolled out the red carpet for you! You can also tell by the way they talked about the process, that some of them are so proud of what they’re doing too. It’s a rare chance for people to see exactly how much goes into prepping for a flight and I think if more people saw this process, they’d be more appreciative and respectful of the staff and the ticket in their hand! I couldn’t believe how many people were on board the flight once it was deplaned - all the cleaners, engineers, stock handlers….. unless someone has worked in a confined space, they will never be able to appreciate just how much skill and fine tuning it takes for all those people to be able to work in sync and like clockwork. That’s some expert level organisation right there!
Thanks for giving us a fascinating insight. It’s so cool to see the part that is usually kept behind closed doors. So many hard working staff. Was great to hear about the sustainability projects too. I like it when I hear that airlines donate their unused goods etc to charities and people in need. I’ve never flown with Qatar Airways before, but I hope to do so one day.
This was just amazing Dennis. The logistics of it all is just mind blowing. I couldnt believe how many staff there were working behind the scene to make sure we have everything we need on our flights. Truly impressive. Thanks to you and Qatar for sharing.
I've always appreciated waiters and restaurant staff as I had spent many years working in it when I was young. So it's something I always appreciated. This video gave my airline appreciation a few further ticks of appreciation. Rarely complained before and unlikely to irrationally do so (not that I ever did anyway). Thanks for the video and insight. Much appreciated. Elias
You are the only youtube whose videos I like even before watching it. That's the level of trust I have in them and they never disappoint at all.
Never really thought about what happens behind the scenes when a plane parks but this was a very informative tour! Thank you DBT! 👍
Major kudos to Qacc such a wonderful experience to be part of the behind the scenes...QATAR AIRWAYS TO THE WORLD..BIG UP
Dennis is legit now! Here’s hoping that Changi let you in behind the scenes!
Major kudos and gratitude towards the landside professionals that keep the entire airline industry going.
Brilliant video, as I was involved in designing a towel folder used in the video it was interesting to see it used for air flight blankets. Thanks for the insite to how it all works.
THANK YOU for highlighting the catering crews!!! They were always the hardest working, most reliable staff I worked with at AUH and deserved soooooooo much more recognition and love than they ever got. Due to mechanical failure, we had to transfer and completely loaded A380 once--only took catering 10 min to unload the current plane, drive down two gates, and get it all reloaded in the working aircraft. Amazing memories with great guys.
Hi
Thanks for the video Dennis. There's been similar 'behind the scenes' videos done before when it comes to airline catering, but I feel yours was much more in-depth, especially on the logistics side. I'm glad they re-use, unused/clean items from service rather it being completely discarded.
Thank you, I was impressed too that they reuse all the unused stuff on board.
I've flown long-haul for over 40 years and I've always been interested in this process. Thanks for a great video behind the scenes.
Thanks Dennis. Probably the most enjoyable video of yours that I've seen. Genuinely informative whilst entertaining. Well done 🍷
This was really enlightening. I’m flying business class from Manchester to Bengaluru via Doha at the end of April and now I know how that flight will be prepared. Great stuff!
Thanks for sharing the “behind the scenes” look at how the logistics of a flight comes together. Most travellers don’t even give a thought to how hard those “out of sight” work to provide the level of service we come to expect. I am sure the charities who receive the items that Qatar donates appreciate that those items don’t just become landfill. Excellent report Dennis this adds another level to the flight experience reports.
Thank you Dennis. Hubby and I thoroughly enjoyed watching this. You also settled a few of those stupid “beware of this on your flight” rumors, like ‘the blankets are never watched’.
Genuinely fantastic video. I love seeing these behind the scenes vids. So much has to be done to keep things running smoothly that we, as passengers, are oblivious to. Great to get an appreciation of this. Thanks a lot!
Ripper mate. Fantastic insight. Thanks
Love this! Thanks for sharing Dennis! It will give people a moment to appreciate what is usually taken for granted.
Incredible video. Thanks so much for sharing and congrats on getting such amazing access. Really informative and gives a great insight to just how many people are involved in making a flight work for the humble passenger.
AWESOME!!! Thanks Dennis. This was on another level. Love seeing behind the scenes. So impressive. The organisation is incredible. Congrats on such a brilliant video. Xxx
Brilliant video Dennis. That was an incredible operation. Thanks for bringing us along as always
This process is just unbelievable. It's a massive factory.
Thank you so much for this video
Wow, a fascinating insight into something we all take for granted. Thank you so much for your passion, it has inspired us possibly to upgrade, just so we can experience those folded duvets!
I am so grateful to you for showing behind the scene for our flights. I hope every airline we take maintains this kind of clean & quality standard but I am so humbled seeing the amount of effort that is being put by everyone. Airline industry is massive. Thank you again.
One of the most interesting videos I have seen about the airlines. Good job Qatar Airlines. I am blown away.
What an amazing operation! I have done behind the scenes tours on cruise ships and still the most amazing place you visit on these is the laundry, what it can do, the numbers that go through it and the technology used in them is AMAZING! And thus one looked much the same.
That was a great video, thanks. And so nice to see some of the behind-the-scenes people who are just as important in making a flight safe and comfortable. Thank you to all of them as well.
Fabulous behind the scenes Dennis so much respect for the teams that go unseen behind every great flight.
Truly enjoy your videos very informative happy travels ✈️✈️✈️😘😘😘
That was so interesting, thank you! You just don't realise the logistics of it all until you view a video like this. I am lucky to have visited Adelaide and it's such a lovely city and also the surrounding areas. I hope to fly to Australia again one day.
Awesome video, Dennis. Extremely envious of you as I love to see how things work. Keep up the great work😊
Always love the interesing content of your videos. You go beyond what a lot of others do. Thank you for sharing your experiences with us.
Bring a lot of souvenirs. I used to work at the airport for 12years. Every minutes counts. Thank you
OMG! Mind-blowing stuff!!!
Thanks for that tour - so envious!
Fantastic work Dennis, I have been watching aviation based content for quite a while and this is honestly one the greatest ones I have watched. Really up there with Sam Chui's insight based work.
So very different to your usual videos but oh so very interesting. Thanks for taking the time to make it and a BIG thumbs up.
Literally the first video of yours I’ve seen. Instant subscribe!
Truly one of the most fascinating videos I’ve seen in a long time. Thanks for showing the heroes behind the scenes!
Continued safe travels!
A unique video Dennis! Absolutely love it.
Thank you for another great video I never realised all the hard work that goes into preparing a flight considering they only have a short time in which to do this and everybody each knows what there jobs are.
Excellent video Dennis - Great footage and commentary. Looking forward to your next BTS upload!
This video is sooooooooo good Dennis, thanks a million for investigating and sharing this with us!!
What an incredible logistics behind every flight, unbelievable!!
Really, really good learning and adding your usual dose of good sense of humor, it makes this video just PERFECT 💥
Nice video, Dennis! Brings back great memories of my time as an HIA employee where I was part of a team charged with moving the old airport to the new airport back in 2014 and bringing online facilities such as the catering facility. Can't wait for the video with the IOC and cargo terminal which I also spent lots of time at...
Thank you so much Dennis and of course to all the staff we never get to see who work tirelessly to bring a fantastic product to us every single flight. Dennis, you are so lucky to have done this, as always your videos are perfect, enjoyable and I never get bored of watching them - unlike most other vloggers - But once again, thanks so much for bringing this video into our homes and for enlightening us on something we basically take for granted. Safe travels.
Thank you for sharing this amazing behind the scenes vantage point!
Great video. I was lucky maybe 10 or 15 years ago to get a tour of the SATS catering facility near Changi airport. Served 38 airlines as I recall. I don't recall many details (we had to don certain gear, and go through some sort of cleansing process) but I do recall one airline (I think it was Etihad) required it's First Class cutlery to be hand polished rather than just machine-done like all the others, so there was a person solely dedicated to doing this. Such logistics going on behind the scenes. Oh, and we had a lunch (on the ground) provided by SATS that far exceeded in quality anything you would eat in the sky.
Informative…I enjoyed watching. Thank you Dennis
The most informative airline video I've ever watched, such a great in-depth view of how airlines run that I haven't seen before. Incredible!
You outdid yourself this time Dennis! Best 'behind the scenes' video ever. I have flown Qsuite many times and am always impressed - but to see the attention to detail that goes on to produce the level of quality that Qatar provides, what a treat. Thanks so much.
Thank you so much, really appreciate the support.
This was a superb video! Thank you to all the catering and service crew behind the scenes for what you do!
Thank you Dennis and a very big Thank you to Qatar for allowing us to see this efficient operation. Just wow. Cheers.
Thanks Dennis. Great to see behind the scenes.
Superb video Dennis👌🏻 & a great insight into what goes on/happens from A to Z that really many of us take for granted. Videos like this r so nice & informative, than the usual Flight Reviews, which are also great ofcourse😊…& Love your shirt by the way😅
This was an amazing video about all the hard work and logistical planning that goes into these long flights! I had no idea about the massive operation involved and am grateful to have learned about it. Thank you for showing this detailed description.
Wow! I never imagined so much goes on behind the scenes. Thank you Qatar Airways for giving access.
Wow! That was enlightening. We take so much for granted. Well done to all the people involved. Without you, we are nothing.
Mindblowing....thanks so much for sharing this unique occasion filming the most important thing we don't see...and cheers to all hard workers behind the scene !
Hope you had a great flight home 😍
Great video. Thanks for sharing.
Really enjoyed this behind the scenes on so many things we don’t think about to get planes moving and making us comfortable on our flights! Have only seen the behind the scenes kitchen. Loved this!
Great video Dennis...loved it..
One of the best videos ever!! I have always wanted to know the behind the scenes and this was so interesting. Thanks again!! Looking forward to the next vid!!
Really great look at the operation involved in getting the flight all together. Great video
Incredibly interesting - answered a lot of the questions I had about airlines preparation work behind the scenes. Thank you very much Dennis and Qatar!
I am so great full to be able to see how much work is involved in preparing a flight. I have huge respect for all the people that make this happen. I soon will be flying from Perth to Sydney via Melbourne this month. I certainly will be appreciating my flight in a whole new way.
Wow fascinating, loved this, looking forward to more behind the scenes.
Fantastic way u covered it...saw so many behind the scenes vids but this one went into quite a depth...5 min in I subscribed knowing ur going to be putting out great content. Till ur next vid...will keep my self occupied with ur prev vids. Thanks and bon voyage.
fascinating stuff. thank you for the behind the scenes insights.
Brilliant vlog Dennis - thanks for sharing what important work goes on behind the - Kevin & Cyndy UK
scenes
You just took me back to the 80's when I used to work for Marriott Corp. Catering at IAD. Our building wasn't as big but we were always on a strict time schedule and it was very stressful if something didn't go correctly. I'd guide the driver up to the plane then we catered the plane just like you showed and we even catered an Aeroflot one time and I got to see the BA's Concorde jet take off! For me, since I love airplanes it was the perfect job. Thank you for showing how a bigger operation works and bringing back good memories! I've subbed to your channel because you definitely deserve more subscribers!
I have always wondered what goes on behind the scenes when it comes to unloading and reloading the airplanes. Thanks for sharing this video. Can’t wait to fly with Qatar this year.😊
Thank goodness for these videos, because I’m flying Qatar for the first time ever this year from Brisbane to London. I didn’t know a lot about this airline prior to booking and your videos have been very educational. Thank you! 👍🏻🇦🇺
Wow! Amazing vid! Cool and well done
Great video thanks for sharing
Brings back so many happy memories working at British Airways Catering Centre at London Gatwick. It is a fascinating and complex organisation and you either love it or hate it, because it is so continuous and never ending. Great report Dennis and an eye opener for passengers.
This is a very well done video Dennis!😸
wow what a great video, thanks Dennis, this has to be one of your best, and that's a high bar!!
Great video Dennis. I hope to see similar. Chers. !
Kudos to all these cleaners! We really appreciate your service
Holy smokes this is one incredible video!! I’m so glad I watched it. So much detail and organization goes in to flying I never realized. Kudos to all the hard working people behind the scenes. 🤗
Thanks Dennis, I’m from Adelaide too. Very interesting videos. They set the standard for the rest of the world. Some of the airlines I’ve flown on could learn from them!
A completely different type of review/infomercial. enjoyed every minute.
Brilliant video Dennis, good to see you showing the unglamorous side of the airline experience
Love this video. Great work as usual!
Great video as always Dennis.
A very nice and informative review, Thanks a lot Dennis.
What a super video! I love that they were so amenable, and you wer able to see how they prep for flights! So cool. Happy travels.
I’m going to be flying on Qatar for the first time next month. Amazing to see what goes on behind the scene to make it all happen! Thank you for making such a great informative video!
Oh wow. that was really interesting! What a marathon effort to get everything washed, dried, folded, etc, and back on to the right plane. I have always wanted to know how they cleaned everything after a flight, now I know! Much appreciation to everyone involved! Many thanks for a great informative video - enjoy your next flight!!
Amazing content! Thanks so much for taking us behind the scenes.
Thanks for the view behind the scenes. Wonderful video!!
Hi Dennis, what a great video this is. So many things we take for granted have been explained. You must have pulled some strings to get access to their business. Great job!